Station service equipment, station service equipment control method, and station service equipment control program

Abstract

To provide highly convenient station service apparatus, a control method for the station service apparatus, and a control program for the station service apparatus in order to solve the problem in which at a railway station, a station indoor diagram, an exit guide, a guide for nearby facilities and the like are shown on a guide display board and the like, but information necessary for a user is not shown.SOLUTION: In a station service system 1, a guide management server 12 includes a communication interface and a processor. The communication interface communicates with a ticket gate 14 that acquires identification information. The processor outputs guide information that is associated with the acquired identification information in advance and is based on attribute information indicating guide contents to a projector 15 that projects onto a floor ahead of an exit end of the ticket gate 14 and to a mobile terminal 17 owned by a user.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] An embodiment of the present invention relates to station service equipment, a control method for station service equipment, and a control program for station service equipment. [Background technology]

[0002] Railway stations are equipped with station service equipment that performs various station service processes. Examples of station service equipment include station servers, ticket gates, ticket vending machines, and fare adjustment machines. Such station service equipment uses, for example, magnetic tickets, two-dimensional code tickets, and IC card tickets as passenger tickets. In addition, some passenger tickets are commuter passes that have a set expiration date and validity area.

[0003] Furthermore, in railway stations, for example, station maps, exit guides, and guides to nearby facilities are displayed on information display boards, etc. However, there is a problem that the information required by users may not be displayed on the information display boards. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2017-049451 A Summary of the Invention [Problem to be solved by the invention]

[0005] The present invention aims to provide highly convenient station service equipment, a control method for station service equipment, and a control program for station service equipment. [Means for solving the problem]

[0006] According to an embodiment, a station service device includes a communication interface and a processor. The communication interface communicates with a device that acquires identification information. The processor outputs guidance information based on attribute information that is associated with the acquired identification information and indicates the content of the guidance. [Brief description of the drawings]

[0007] [Figure 1] FIG. 1 is an explanatory diagram for explaining an example of the configuration of a station service system according to an embodiment. [Diagram 2] FIG. 2 is an explanatory diagram for explaining an example of the operation of the station service system according to one embodiment. [Diagram 3] FIG. 3 is an explanatory diagram for explaining an example of a ticket in a station service system according to an embodiment. [Figure 4] FIG. 4 is an explanatory diagram for explaining an example of registration of attribute information in a station service system according to an embodiment. [Diagram 5] FIG. 5 is an explanatory diagram for explaining an example of the operation of a station service system according to an embodiment. [Figure 6] FIG. 6 is an explanatory diagram for explaining an example of the operation of a station service system according to an embodiment. [Figure 7] FIG. 7 is an explanatory diagram for explaining an example of the operation of a station service system according to an embodiment. [Figure 8] FIG. 8 is an explanatory diagram for explaining an example of the operation of a station service system according to an embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0008] Below, the station equipment, the control method for the station equipment, and the control program for the station equipment will be explained in detail with reference to the drawings. FIG. 1 is an explanatory diagram for explaining an example of a station service system 1. As shown in FIG. The station service system 1 is composed of various station service devices installed in railway stations and the like. In such a station service system 1, for example, a magnetic ticket, a two-dimensional code ticket, or an IC card ticket is used as the passenger ticket 2. Furthermore, among the passenger tickets 2, there is a ticket (a so-called round-trip ticket) that allows the use of facilities in the vicinity of the station in addition to the railway.

[0009] The station service system 1 includes a host server 11, a guidance management server 12, a ticket vending machine 13, a ticket gate 14, a projector 15, and digital signage 16. The host server 11 is provided for each of a plurality of stations, each line, or each railway company. At least one of the guidance management server 12, the ticket vending machine 13, the ticket gate 14, the projector 15, and the digital signage 16 is provided, for example, for each station. The guidance management server 12, the ticket vending machine 13, the ticket gate 14, the projector 15, and the digital signage 16 are configured to be able to communicate with each other via a local network provided in the station or the like. The host server 11 and the guidance management server 12 are also configured to be able to communicate with each other via a public network.

[0010] It is also assumed that a user who holds the ticket 2 has a mobile terminal 17 equipped with a communication interface, a processor, a memory, an operation interface, a display, a camera, etc. The mobile terminal 17 is, for example, a smartphone. The mobile terminal 17 is configured to be able to communicate with the upper server 11 via a public network. The mobile terminal 17 can also perform wireless communication with a wireless communication terminal described later based on Bluetooth (registered trademark), Wi-Fi (registered trademark), or other wireless communication standards.

[0011] The upper server 11 manages information related to issued tickets, etc. The upper server 11 is a general server device equipped with a communication interface, a processor, a memory, a storage device, etc. The upper server 11 stores (registers), for example, the identification information and attribute information described below in association with each other.

[0012] The guidance management server 12 performs various controls related to a guidance information providing service (guidance service) that provides users with guidance information, which will be described later. The guidance management server 12 is provided, for example, at each station, and is configured as part of a monitoring panel that monitors the status and controls the operation of station service equipment such as ticket vending machines 13, ticket gates 14, projectors 15, and digital signage 16. The guidance management server 12 may also be provided separately from the monitoring panel. The guidance management server 12 includes a system controller 21 and a communication interface 22.

[0013] The system controller 21 performs various controls of the guide management server 12. The system controller 21 includes a processor 23 and a memory 24.

[0014] The processor 23 includes a computing element (for example, a CPU) that executes arithmetic processing. The processor 23 executes programs stored in the memory 24 to perform various operations.

[0015] The memory 24 stores programs and data used in the programs.

[0016] The communication interface 22 is an interface for communicating with other devices. The communication interface 22 communicates with the upper server 11 via a public network. The communication interface 22 also communicates with the ticket vending machine 13, the ticket gate 14, the projector 15, and the digital signage 16 via a local network.

[0017] The ticket vending machine 13 issues the passenger ticket 2. The ticket vending machine 13 generates passenger ticket information based on operational input. The passenger ticket information includes information such as "identification information (identification information of the passenger ticket 2)", "validity section", "issuing station", and "issuance date". Furthermore, when an IC card ticket is issued, the passenger ticket information further includes "remaining amount information".

[0018] "Valid section" is information indicating the section of stations where travel is possible with the ticket 2. "Issuing station" is information indicating the station where the ticket vending machine 13 that issued the ticket 2 is located. "Issuance date" is information indicating the date and time when the ticket 2 was issued. "Expiration date" is information indicating the deadline (or period) during which the ticket 2 can be used. "Remaining amount information" indicates the amount that can be used as a fare.

[0019] The ticket vending machine 13 uses the ticket information to issue a ticket 2 such as a magnetic ticket, a two-dimensional code ticket, or an IC card ticket. In this embodiment, the ticket vending machine 13 is described as issuing a two-dimensional code ticket on which the ticket information is printed as a two-dimensional code, but the ticket may be a magnetic ticket, an IC card, or another type of ticket.

[0020] The ticket gate 14 controls the operation of the doors according to the result of the ticket gate processing, and controls the passage of users. The ticket gate 14 is set in advance to perform either a ticket gate processing for entering the ticket gate or a ticket gate processing for exiting from the ticket gate. As shown in Fig. 1, the ticket gate 14 includes a system controller 31, a communication interface 32, a passage sensor 33, a door drive mechanism 34, a ticket processing unit 35, a display 36, and a wireless communication terminal 37.

[0021] The system controller 31 performs various controls of the ticket gate 14. The system controller 31 includes a processor 38 and a memory 39.

[0022] The processor 38 includes a calculation element (for example, a CPU) that executes calculation processing. The processor 38 executes programs stored in the memory 39 to perform various operations.

[0023] The memory 39 stores programs, data used in the programs, etc. The programs stored in the memory 39 are, for example, programs for causing the processor 38 to perform a passage determination process. In addition, the programs stored in the memory 39 are, for example, programs for causing the processor 38 to control the door drive mechanism 34.

[0024] The communication interface 32 is an interface for communicating with devices other than the ticket gate 14. The communication interface 32 communicates with the guide management server 12, for example, via a local network.

[0025] The passage sensor 33 is a sensor that detects whether or not a user is present in the passage formed by the pair of housings of the ticket gate 14. A plurality of the passage sensors 33 are arranged on the side of the housings on the passage side along the passage direction of the passage formed by the pair of housings of the ticket gate 14. The plurality of passage sensors 33 each transmits a detection result to the system controller 31. The system controller 31 detects a person passing through the passage based on a change in the detection results of the plurality of passage sensors 33.

[0026] The door drive mechanism 34 is configured to drive the doors provided on the passage side of the pair of housings of the ticket gate 14 under the control of the system controller 31. The door drive mechanism 34 closes the doors to block the passage and prevent users from passing through the passage. The door drive mechanism 34 also drives the doors to open them to encourage users to pass through the passage.

[0027] The ticket processing unit 35 is configured to read the ticket 2 and acquire ticket information. The ticket processing unit 35 is provided at a position on the housing close to the entrance side of the passage. For example, the ticket processing unit 35 may be configured to include one or more of a magnetic head that acquires ticket information from a magnetic ticket, an IC card reader that acquires ticket information from an IC card ticket, and a camera that acquires ticket information from a two-dimensional code ticket. The ticket processing unit 35 transmits the ticket information acquired from the ticket 2 to the system controller 31.

[0028] The display 36 is configured to display a screen in response to a video signal input from the system controller 21 or a display control section such as a graphic controller (not shown).

[0029] The wireless communication terminal 37 wirelessly communicates with the mobile terminal 17 carried by the user under the control of the system controller 31. The wireless communication terminal 37 may not be incorporated in the ticket gate 14, but may be provided independently in a state capable of communicating with the guidance management server 12 via a local network.

[0030] The projector 15 is a display device that projects an image or video onto a target. The projector 15 includes a system controller 41, a communication interface 42, a projection unit 43, and a wireless communication terminal 44.

[0031] The system controller 41 performs various controls of the projector 15. The system controller 41 includes a processor 45 and a memory .

[0032] The processor 45 includes a computing element (such as a CPU) that executes arithmetic processing. The processor 45 executes programs stored in the memory 46 to perform various operations.

[0033] The memory 46 stores programs, data used in the programs, etc. The programs stored in the memory 46 are, for example, programs for causing the processor 45 to perform various distortion corrections, brightness adjustments, focus position adjustments, and the like.

[0034] The communication interface 42 is an interface for communicating with devices other than the projector 15. The communication interface 42 communicates with the guidance management server 12 via, for example, a local network.

[0035] The wireless communication terminal 44 wirelessly communicates with the mobile terminal 17 carried by the user under the control of the system controller 41. The wireless communication terminal 44 may not be incorporated in the projector 15, but may be provided independently in a state capable of communicating with the guidance management server 12 via a local network.

[0036] The digital signage 16 is a device that displays an image or video. The digital signage 16 includes a system controller 51, a communication interface 52, a display 53, a touch sensor 54, and a wireless communication terminal 55.

[0037] The system controller 51 performs various controls of the digital signage 16. The system controller 51 includes a processor 56 and a memory 57.

[0038] The processor 56 includes a computing element (for example, a CPU) that executes arithmetic processing. The processor 56 executes programs stored in the memory 57 to perform various operations.

[0039] The memory 57 stores programs, data used in the programs, etc. The programs stored in the memory 57 are, for example, programs for causing the processor 56 to perform display control, interpretation of an operational input by the touch sensor 54, etc.

[0040] The communication interface 52 is an interface for communicating with devices other than the digital signage 16. The communication interface 52 communicates with the guidance management server 12 via, for example, a local network.

[0041] The wireless communication terminal 55 wirelessly communicates with the mobile terminal 17 carried by the user under the control of the system controller 51. The wireless communication terminal 55 may not be incorporated in the digital signage 16, but may be provided independently in a state capable of communicating with the guidance management server 12 via a local network.

[0042] Next, the registration of the above attribute information will be described. FIG. 2 is a flowchart illustrating an example of operations related to issuing a ticket 2 and registering attribute information in the station service system 1.

[0043] The attribute information is information that indicates the characteristics of a user. The attribute information is information used in the guidance service. For example, the attribute information is information that indicates the user's "language," "gender," "age," "religion," "presence or absence of a handicap," and "preferences."

[0044] First, the station service system 1 issues the ticket 2 (step S11). For example, the ticket vending machine 13 of the station service system 1 issues the ticket 2 shown in Fig. 3 in response to an operational input.

[0045] Fig. 3 is an explanatory diagram for explaining an example of a passenger ticket 2. As described above, in this example, the passenger ticket 2 will be explained as a two-dimensional code ticket. As shown in Fig. 3, a two-dimensional code 61 for a passenger ticket and a two-dimensional code 62 for registering an information service are printed on the passenger ticket 2.

[0046] The two-dimensional ticket code 61 is a two-dimensional code generated based on ticket information including at least the identification information of the ticket 2.

[0047] The two-dimensional code 62 for information service registration is a two-dimensional code generated based on the URL of a website for information service registration. The URL of the website for information service registration is an area on the upper server 11, and is issued by the upper server 11 or the information management server 12. The two-dimensional code 62 for information service registration may include identification information of the passenger ticket 2. Furthermore, all of the information of the two-dimensional code 62 for information service registration may be included in the two-dimensional code 61 for the passenger ticket.

[0048] The passenger ticket 2 may have identification information printed thereon. The passenger ticket 2 may also have the URL of a website for registering for the information service printed thereon.

[0049] When a user wishes to use the information service, the user has the camera of the mobile terminal 17 read the two-dimensional code 62 for information service registration on the ticket 2. This enables the mobile terminal 17 to obtain the URL of the website for information service registration from the two-dimensional code 62 for information service registration. The mobile terminal 17 accesses the URL of the website for information service registration.

[0050] The host server 11 of the station service system 1 judges whether or not the URL of the website for registering the guidance service has been accessed from the mobile terminal 17 (step S12). If the host server 11 judges that the URL of the website for registering the guidance service has been accessed from the mobile terminal 17 (step S12, YES), it transmits a guidance service registration screen to the mobile terminal 17 and causes it to be displayed (step S13).

[0051] Fig. 4 is an explanatory diagram for explaining an example of the information service registration screen 71. As shown in Fig. 4, the information service registration screen 71 includes a plurality of input fields 72 for inputting "identification information", "language", "gender", "age", "religion", etc., and a plurality of selection buttons 73 for selecting "preferences (personal preferences, interests, etc.)".

[0052] The mobile terminal 17 inputs "identification information" based on an operational input on the guidance service registration screen 71. The "identification information" is both the identification information of the ticket 2 and the identification information of the mobile terminal 17. The mobile terminal 17 may obtain the identification information of the ticket 2 from the guidance service registration two-dimensional code 62 and automatically input it into the "identification information (ticket ID)" input field 72. The mobile terminal 17 may also obtain the identification information of the mobile terminal 17 from its own setting information and automatically input it into the "identification information (mobile ID)" input field 72.

[0053] Furthermore, the mobile terminal 17 inputs information such as "language," "gender," "age," and "religion" into a plurality of input fields 72 based on the operational input on the information guidance service registration screen 71. Furthermore, the mobile terminal 17 sets each of a plurality of selection buttons 73 to selected / unselected state based on the operational input on the information guidance service registration screen 71. The mobile terminal 17 transmits the information input into the plurality of input fields 72 and information indicating the selected / unselected state of each of the plurality of selection buttons 73 to the upper server 11 based on the operational input on the information guidance service registration screen 71.

[0054] The upper server 11 acquires the identification information and the attribute information based on the information transmitted from the mobile terminal 17 (step S14). The upper server 11 associates the identification information (the identification information of the ticket 2 and the identification information of the mobile terminal 17) with the attribute information, stores (registers) it in a storage (not shown) (step S15), and ends the processing of FIG.

[0055] The upper server 11 identifies the identification information from the information transmitted from the mobile terminal 17. That is, the upper server 11 determines the identification information of the ticket 2 and the identification information of the mobile terminal 17 from the information transmitted from the mobile terminal 17. This makes it possible to extract attribute information from either the identification information of the ticket 2 or the identification information of the mobile terminal 17.

[0056] Furthermore, the host server 11 generates attribute information based on information input from the mobile terminal 17 into a plurality of input fields 72 and information indicating the selected / unselected state of each of a plurality of selection buttons 73. That is, the host server 11 determines, based on the information from the mobile terminal 17, what characteristics and preferences the user who possesses the mobile terminal 17 and the ticket 2 has. Specifically, the host server 11 generates information indicating the user's "language," "gender," "age," "religion," "presence or absence of a handicap," and matters in which the user is interested (preferences) as attribute information. That is, the attribute information can be rephrased as information indicating information for which the user requires guidance.

[0057] Next, the provision of guide information based on attribute information will be described. FIG. 5 is a flowchart for explaining an example of the operation (guidance service) of the guidance management server 12 of the station service system 1 to output guidance information.

[0058] The guidance information is information generated according to the characteristics, preferences, etc. of a user. The guidance information is, for example, a station map and exit guides. The guidance information may also be, for example, the location, overview, and advertisement guides of a facility. The guidance information may also be, for example, the location, overview, and advertisement guides of an event.

[0059] The processor 23 pre-stores information to be output as guidance information in the memory 24 or a storage device not shown. For example, the processor 23 pre-stores information for displaying a station map and information for displaying exit guidance in the memory 24 or a storage device not shown. Also, for example, the processor 23 pre-stores information for displaying the location, summary, and advertising guidance of a facility in the memory 24 or a storage device not shown. Also, for example, the processor 23 pre-stores information for displaying the location, summary, and advertising guidance of an event in the memory 24 or a storage device not shown.

[0060] In addition, the processor 23 pre-stores information to be output as guidance information for each of a number of different languages ​​in the memory 24 or a storage device (not shown).

[0061] The guide management server 12 performs a guide service when the identification information is acquired as a trigger. In addition, in Fig. 5, it is assumed that the user exits through the passage of the ticket gate 14 using the ticket 2.

[0062] The ticket gate 14 reads the passenger ticket 2 held by the user using the ticket processing unit 35 to obtain passenger ticket information. The ticket gate 14 performs a passage determination based on the passenger ticket information. If the passage determination is OK, the ticket gate 14 opens the door using the door drive mechanism 34 to allow the passenger to pass through.

[0063] Furthermore, the ticket examiner 14 extracts the identification information from the ticket information acquired from the ticket 2. The ticket examiner 14 transmits the identification information of the ticket 2 to the guide management server 12.

[0064] The processor 23 of the system controller 21 of the guide management server 12 acquires the identification information of the ticket 2 from the ticket gate 14 (step S21).

[0065] The processor 23 acquires attribute information corresponding to the identification information of the acquired ticket 2 (step S22). For example, the processor 23 transmits an acquisition request for attribute information to the upper server 11. The acquisition request includes the identification information of the ticket 2. In this case, the upper server 11 extracts the attribute information associated with the identification information of the ticket 2 being requested from the multiple pieces of registered attribute information, and transmits it to the guidance management server 12. Note that the upper server 11 may be configured to transmit in advance the multiple pieces of registered attribute information to the guidance management server 12 of the station to which it is associated.

[0066] The processor 23 determines information to be displayed based on the acquired attribute information (step S23). The processor 23 determines information to be displayed on the guidance information screen based on the acquired attribute information. The processor 23 determines information to be used from various information stored in advance in the memory 24 or a storage (not shown).

[0067] Processor 23 determines the language for displaying the guidance information (display language) based on the acquired attribute information (step S24). Processor 23 determines the display language based on the division of "language" in the attribute information. Processor 23 may be configured to determine, as the display language, the language used for display on ticket vending machine 13 when issuing ticket 2, the identification information of which was acquired in step S21.

[0068] Processor 23 determines the output destination of the guidance information (step S25). Processor 23 determines which device is to output the guidance information based on where (from which device) the identification information was obtained in step S21. The device that obtained the identification information and the device that is the output destination of the guidance information are paired in advance. That is, processor 23 determines to transmit the guidance information to and output the guidance information from a device that is associated in advance with the device that obtained the identification information. Note that multiple output destinations may be set.

[0069] The processor 23 generates guidance information based on the results of steps S23 to S25 (step S26). That is, the processor 23 generates guidance information based on the acquired attribute information, the determined display language, and the output destination of the guidance information. Specifically, the processor 23 converts the information in the display language determined in step S24 and determined to be displayed in step S23 into a form corresponding to the output destination determined in step S25, and combines them. In this way, the processor 23 generates data of the guidance information (image data, video data, data that can be displayed and operated by a specific application, etc.). The processor 23 may be configured to select from a plurality of pieces of guidance information generated in advance based on the acquired attribute information and the determined display language, and output the selected guidance information based on the output destination of the guidance information.

[0070] Processor 23 outputs the generated guidance information to the output destination determined in step S25 (step S27), and ends the processing in FIG.

[0071] 6 to 8 are explanatory diagrams for explaining examples of output of guide information. First, the examples of FIG. 6 and FIG. 7 will be described. As described above, the ticket examiner 14 obtains the identification information from the ticket information obtained from the ticket 2 and transmits it to the guide management server 12.

[0072] The guidance management server 12 acquires attribute information associated with the acquired identification information, and determines the information to be displayed, the display language, and the output destination. In this example, the output destination when the identification information is acquired by the ticket processing unit 35 of the ticket gate 14 is associated with the projector 15 that projects guidance information onto the floor at the exit of the ticket gate 14, and the mobile terminal 17 carried by the user.

[0073] FIG. 6 is an explanatory diagram for explaining an example in which guidance information is output by the projector 15. As shown in FIG. The guidance management server 12 determines the information to be displayed and the display language based on the attribute information, and generates projector guide information 81 to be output by the projector 15. The guidance management server 12 transmits the projector guide information 81 to the projector 15.

[0074] When the projector 15 receives the guidance information for the projector 81 from the guidance management server 12, the projector 15 projects the guidance information for the projector 81 on the floor at the exit of the passage of the ticket gate 14 by the projection unit 43, as shown in Fig. 6. In the example of Fig. 6, the guidance information for the projector 81 includes an exit guidance display ("Exit A" and "Exit B"), a facility guidance display based on the user's preferences ("Taxi stop", "Bus stop", "Ticket counter", "Shopping mall"), and an event guidance display based on the user's preferences ("Event A" and "Event B").

[0075] FIG. 7 is an explanatory diagram for explaining an example of outputting guidance information to the mobile terminal 17 carried by the user. The guidance management server 12 determines the information to be displayed and the display language based on the attribute information, and generates guidance information for mobile terminals 82 to be output by the mobile terminals 17. The guidance management server 12 transmits the guidance information for mobile terminals 82 to the mobile terminals 17 of the user.

[0076] When the mobile terminal 17 receives the mobile terminal guidance information 82 from the guidance management server 12, it displays the mobile terminal guidance information 82 on the display, as shown in Fig. 7. In the example of Fig. 7, the mobile terminal guidance information 82 includes a station map 83 and a plurality of selection icons 84.

[0077] The station interior map 83 includes an exit guide display ("Exit A" and "Exit B"), a facility guide display based on the user's preferences ("Taxi stop", "Bus stop", "Ticket counter", "Shopping mall"), and an event guide display based on the user's preferences ("Event A" and "Event B"). Furthermore, the station interior map 83 also includes a display showing the user's current location.

[0078] Each of the multiple selection icons 84 is a button for displaying facility information, event information, or various other detailed information based on the user's preferences. The guidance information includes information for displaying detailed information corresponding to the selection icons 84 on the display of the mobile terminal 17. When a selection icon 84 is selected by a touch sensor, the mobile terminal 17 displays the detailed information corresponding to the selected selection icon 84 on the display.

[0079] Next, the example in FIG. 8 will be described. 8 is an explanatory diagram for explaining an example of outputting guidance information by digital signage 16. In this example, it is assumed that a user carrying a mobile terminal 17 approaches digital signage 16, and communication is established between wireless communication terminal 55 of digital signage 16 and mobile terminal 17. In this case, digital signage 16 acquires identification information (identification information of mobile terminal 17) from mobile terminal 17 by wireless communication terminal 55, and transmits the identification information of mobile terminal 17 to guidance management server 12.

[0080] The guidance management server 12 acquires attribute information associated with the acquired identification information, and determines the information to be displayed, the display language, and the output destination. In this example, it is assumed that the display of the digital signage 16 is associated with the output destination when the identification information is acquired by the wireless communication terminal 55 of the digital signage 16.

[0081] The guidance management server 12 determines the information to be displayed and the display language based on the attribute information, and generates digital signage guidance information 85 to be output by the digital signage 16. The guidance management server 12 transmits the digital signage guidance information 85 to the digital signage 16.

[0082] When the digital signage 16 receives the digital signage guide information 85 from the guidance management server 12, it displays the digital signage guide information 85 on the display 53, as shown in Fig. 8. In the example of Fig. 8, the digital signage guide information 85 includes a station interior map 83 and a plurality of selection icons 84.

[0083] The station interior map 83 includes an exit guide display ("Exit A" and "Exit B"), a facility guide display based on the user's preferences ("Taxi stop", "Bus stop", "Ticket counter", "Shopping mall"), and an event guide display based on the user's preferences ("Event A" and "Event B"). Furthermore, the station interior map 83 also includes a display showing the user's current location.

[0084] Each of the multiple selection icons 84 is a button for displaying facility information, event information, or various other detailed information based on the user's preferences. The guidance information includes information for displaying detailed information corresponding to the selection icons 84 on the display 53 of the digital signage 16. When a selection icon 84 is selected by the touch sensor 54, the digital signage 16 displays the detailed information corresponding to the selected selection icon 84 on the display 53.

[0085] As described above, the station service equipment (guidance management server 12) includes a communication interface 22 and a processor 23. The communication interface 22 communicates with equipment that acquires identification information and acquires the identification information. The processor 23 outputs guidance information to a predetermined output destination that is associated in advance with the acquired identification information and is based on attribute information that indicates the content of the guidance. With this configuration, by generating attribute information in advance according to the characteristics of the user, the guidance management server 12 can provide information necessary for the user as guidance information.

[0086] The attribute information also includes at least information indicating the language that the user can use. In this case, the processor 23 of the guidance management server 12 can output guidance information in the language indicated by the attribute information. This can improve convenience for users.

[0087] Furthermore, the processor 23 of the guidance management server 12 outputs the guidance information based on the device to which the guidance information is output and the attribute information. That is, the processor 23 determines the information to be added to the guidance information based on the output destination of the guidance information and the attribute information. The processor 23 may also determine the information to be added to the guidance information based on the output destination of the guidance information, the attribute information, and the time. This allows the processor 23 to output, for example, guidance for an event to be held at a specific time and place as the guidance information. The guidance management server 12 may also be configured to change the information shown in the guidance information depending on the location within the station of the device to which the guidance information is output.

[0088] Furthermore, the processor 23 of the guidance management server 12 displays, in the guidance information, one or more of the following information based on the attribute information: a station map, an exit guide, a guide to the location of a facility, and information on the location of an event. This enables the processor 23 to inform the user of the direction of the facility or event that the user plans to visit, how to move around the station, etc.

[0089] Furthermore, when the processor 23 of the guidance management server 12 acquires identification information from the ticket 2 through the ticket gate 14, the processor 23 transmits guidance information based on attribute information associated with the acquired identification information to the mobile terminal 17 of the user who holds the ticket 2. This allows the processor 23 to output guidance information to the mobile terminal 17 of the user when the user exits through the ticket gate 14.

[0090] Furthermore, the processor 23 of the guidance management server 12 transmits the guidance information to a device that is pre-associated with the device that acquired the identification information. For example, when the processor 23 acquires the identification information from the ticket 2 by the ticket gate 14, in addition to outputting the guidance information to the mobile terminal 17 as described above, the processor 23 may output the guidance information by another device.

[0091] For example, when the processor 23 of the guidance management server 12 acquires identification information from the ticket 2 by the ticket gate 14, the processor 23 transmits guidance information to the projector 15 that is associated with the ticket gate 14 and projects the guidance information on the exit point of the ticket gate 14. This enables the processor 23 to project the guidance information by the projector 15 onto the floor near the user who has exited through the ticket gate 14.

[0092] Furthermore, for example, when the processor 23 of the guidance management server 12 acquires identification information from the mobile terminal 17 via the wireless communication terminal 55 of the digital signage 16, the processor 23 outputs guidance information on the display 53 of the digital signage 16. As a result, when a user approaches the digital signage 16, the processor 23 can cause the display 53 of the digital signage 16 to display guidance information appropriate to the user.

[0093] The above configuration makes it easy for users to use facilities related to a particular religion. For example, in a station where a prayer room for Muslims is provided, when a user passes through a ticket gate, passes near the digital signage 16, or passes near the projector 15, the location of the prayer room within the station can be announced in a language that the user can use.

[0094] Furthermore, as described above, the guidance management server 12 is configured to output guidance information in the form of digital data, so that station interior maps can be easily changed.

[0095] In the above embodiment, the guidance management server 12 is described as being configured to output guidance information by any one of the mobile terminal 17, the projector 15, and the digital signage 16, but is not limited to this configuration. The processor 23 of the guidance management server 12 may be configured to transmit guidance information to the ticket gate 14 so that the guidance information is output by the display 36 of the ticket gate 14.

[0096] In the above embodiment, the guidance management server 12 is configured to display guidance information on the display of the mobile terminal 17, but is not limited to this configuration. The guidance management server 12 may combine an image acquired by a camera of the mobile terminal 17 with the guidance information and display it in AR (Augmented Reality).

[0097] The attribute information may also include information (e.g., an email address, a telephone number, or an ID in some application) for sending a message to the mobile terminal 17 owned by the user. In this case, the processor 23 of the guidance management server 12 can output the guidance information to the mobile terminal 17 via email, short message service (SMS), or some application.

[0098] In the above embodiment, both the identification information of the ticket 2 and the identification information of the mobile terminal 17 are associated with the attribute information, but the present invention is not limited to this configuration. It is sufficient that either the identification information of the ticket 2 or the identification information of the mobile terminal 17 is associated with the attribute information.

[0099] 6 and 7, the guidance management server 12 is configured to transmit guidance information to the mobile terminal 17 and the projector 15 based on the identification information acquired by the ticket gate 14 from the ticket 2, but is not limited to this configuration. The guidance management server 12 may be configured to transmit guidance information to the mobile terminal 17 and the projector 15 based on the identification information acquired by the wireless communication terminal 37 of the ticket gate 14 or the wireless communication terminal 44 of the projector 15 from the mobile terminal 17.

[0100] Furthermore, the projector 15 may be provided at a location other than the vicinity of the ticket gate 14. In this case as well, the guidance management server 12 transmits guidance information to the projector 15 based on the identification information acquired by the wireless communication terminal 44 of the projector 15 from the mobile terminal 17.

[0101] In addition, in the explanation of Fig. 8 above, the guidance management server 12 has been described as being configured to transmit guidance information to the digital signage 16 based on identification information acquired by the wireless communication terminal 55 of the digital signage 16 from the mobile terminal 17, but is not limited to this configuration. The digital signage 16 may be configured to acquire ticket information from the ticket 2, or to acquire at least identification information from the ticket 2. In this case, the digital signage 16 acquires identification information from the ticket 2 held by the user and transmits it to the guidance management server 12. The guidance management server 12 transmits guidance information to the digital signage 16 based on the identification information acquired by the digital signage 16 from the ticket 2.

[0102] In the above embodiment, the ticket vending machine 13 issues the passenger ticket 2, the passenger uses the issued passenger ticket 2 to pass through the ticket gate 14, and the passenger is provided with guide information. However, the present invention is not limited to this configuration. The passenger ticket may be issued on a predetermined application executed on the mobile terminal 17. For example, the configuration may be such that, by performing a predetermined operation on the mobile terminal 17, the upper server 11 generates a two-dimensional code based on the passenger ticket information and transmits it to the mobile terminal 17. In this case, by displaying the two-dimensional code on the display of the mobile terminal 17, the passenger can pass through the ticket gate 14 in the same way as a two-dimensional code ticket.

[0103] In the above embodiment, the two-dimensional code 62 for information service registration, which is generated based on the URL of the information service registration website, is printed on the ticket 2, but the present invention is not limited to this configuration. A two-dimensional code for acquiring an application capable of transmitting information similar to that of the information service registration website to the upper server 11 may be printed on the ticket 2. In this case, the mobile terminal 17 reads the two-dimensional code on the ticket 2 with a camera, and proceeds to display processing of a download screen for acquiring the application. After downloading the application, the mobile terminal 17 starts the application, and displays a screen similar to the information service registration screen 71 in FIG. 4. The mobile terminal 17 can transmit information such as "identification information," "language," "gender," "age," "religion," and "preferences" to the upper server 11 according to operations while the screen is displayed.

[0104] In the above embodiment, the mobile terminal 17 is described as being configured to transmit information such as "identification information", "language", "gender", "age", "religion", and "preferences" to the upper server 11 in response to an operation input, but is not limited to this configuration. The mobile terminal 17 may be configured to determine information related to the generation of attribute information such as "identification information", "language", "gender", "age", "religion", and "preferences" based on the search history of the browser of the mobile terminal 17, the GPS history of the mobile terminal 17, the setting information of the mobile terminal 17, and the like, and transmit the information to the upper server 11. In other words, the mobile terminal 17 may be configured to generate information related to the generation of attribute information based on the history of operations by the user, and transmit the information to the upper server 11.

[0105] Further, instead of the host server 11 generating the attribute information, the mobile terminal 17 may generate the attribute information and transmit it to the host server 11 or the station guide management server 12.

[0106] Furthermore, if the passenger ticket 2 is a special ticket such as a round trip ticket, the upper server 11 may store attribute information preset according to the type of special ticket in association with the identification information of the passenger ticket 2.

[0107] Also, in the above embodiment, the mobile terminal 17 is configured to transmit information related to the generation of attribute information to the upper server 11, but the present invention is not limited to this configuration. The ticket vending machine 13 may register the ticket information with the upper server 11 when it finds the ticket 2, and the upper server 11 may generate the attribute information based on the registered ticket information. In addition, if the ticket information is associated with a sales history (purchased store, purchased items, etc.), the upper server 11 may also generate attribute information based on the user's past sales history.

[0108] The functions described in the above embodiments can be realized not only by hardware but also by software, by loading a program that describes each function into a computer. Also, each function may be realized by selecting either software or hardware as appropriate.

[0109] Although some embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. These embodiments and their modifications are included in the scope and spirit of the invention, and are included in the scope of the invention and its equivalents described in the claims. [Explanation of symbols]

[0110] 1...station service system, 2...ticket, 11...host server, 12...guide management server, 13...ticket vending machine, 14...ticket gate, 15...projector, 16...digital signage, 17...mobile terminal, 21...system controller, 22...communication interface, 23...processor, 24...memory, 31...system controller, 32...communication interface, 33...passing sensor, 34...door driving mechanism, 35...ticket processing unit, 36...display, 37...wireless communication terminal, 38...processor, 39...memory, 41...system controller, 42...communication interface, 43...projection unit, 44...wireless communication terminal, 45...processor, 46...memory, 51...system controller, 52...communication interface, 53...display, 54...touch sensor, 55...wireless communication terminal, 56...processor, 57...memory.

Claims

1. a communication interface for communicating with a device for acquiring identification information; a processor that acquires attribute information associated with the acquired identification information in advance, determines an output destination of guidance information based on a device from which the identification information was acquired, generates the guidance information based on the attribute information and the output destination of the guidance information, and outputs the guidance information to the output destination; Station equipment equipped with the above.

2. The attribute information includes language information, The station service equipment according to claim 1 , wherein the processor outputs the guidance information in a language indicated by the language information.

3. The station service equipment according to claim 1 or 2, wherein the processor outputs the guidance information indicating one or more of a station map, an exit guide, a facility location guide, and information on the location of an event based on the attribute information.

4. The station service equipment according to claim 1 , wherein the processor transmits the guidance information to a device that is previously associated with the device that has acquired the identification information.

5. The station service equipment according to claim 4, wherein when the identification information is acquired from the ticket by the ticket gate, guidance information based on the attribute information associated with the acquired identification information is transmitted to a mobile terminal of a user holding the ticket.

6. The station service equipment of claim 5, wherein when the identification information is obtained from the ticket by the ticket gate, the guidance information is transmitted to a projector associated with the ticket gate, which projects the guidance information at the exit of the ticket gate.

7. A station service equipment as described in claim 4, wherein when identification information is obtained from a mobile terminal carried by a user by an equipment associated with a digital signage having a display that displays the guidance information, the equipment transmits the guidance information to the digital signage.

8. A method for controlling station service equipment including a communication interface for communicating with a device that acquires identification information and a processor, comprising: the processor acquires attribute information associated in advance with the acquired identification information, determines an output destination of guidance information based on a device from which the identification information was acquired, generates the guidance information based on the attribute information and the output destination of the guidance information, and outputs the guidance information to the output destination. Methods for controlling station equipment.

9. A control program executed in station service equipment having a communication interface for communicating with a device that acquires identification information and a processor, The processor executes the control program to acquiring attribute information associated in advance with the acquired identification information, determining an output destination of guidance information based on a device from which the identification information was acquired, generating the guidance information based on the attribute information and the output destination of the guidance information, and outputting the guidance information to the output destination. Station equipment control program.

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