System, information processing method, and program

Abstract

To provide a system, an information processing method, and a program that allow sharing of information for leveling operation burden between groups to which caring persons belong.SOLUTION: A system comprises: a plurality of portable terminals having a display screen and carried by caring persons in a predetermined facility; a nurse call server control unit 21 that can communicate with the plurality of portable terminals; and a large monitor that is associated with the nurse call server control unit 21. The nurse call server control unit 21 has a calculation unit 25 that calculates individual workload in a predetermined period of the caring persons on the basis of a first condition to calculate group workload for every group to which the caring persons belong, and a data generation unit 26 that associates the groups and the group workload with each other to generate group list data to be displayed on at least one of the display screen and the large monitor.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a system, a method, and a program for processing information. [Background technology]

[0002] There are industries that are required to provide services 24 hours a day, 365 days a year, such as medical care and nursing care. In order to provide uninterrupted services, such industries often adopt irregular work systems (shift work) that stagger times and days.

[0003] On the other hand, in medical and nursing care settings, the condition of patients can change from moment to moment, and nurses and caregivers may not be able to work according to the scheduled shifts due to illness or other reasons. In addition, nurses often have different specialties and levels of expertise. In such an environment, the head nurse or other such person decides the responsibilities of each nurse for the day, for example during a morning meeting, depending on the situation of hospitalized patients and the number and capabilities of nurses. Information about the responsibilities decided for the day is shared on bulletin boards at the nursing station.

[0004] A conventional nurse call system is disclosed that associates nurses with patients and obtains a call information table from an external device in order to send a call signal to a specific mobile terminal associated with a specific nurse (see Patent Document 1). [Prior art documents] [Patent documents]

[0005] [Patent Document 1] JP 2020-005011 A Summary of the Invention [Problem to be solved by the invention]

[0006] In Patent Document 1, when there is a change in information about the nurse in charge and the mobile terminal during each shift, the information in the call information table is updated by, for example, the head nurse via a personal computer connected to an external device. Furthermore, there are two types of nursing methods for patients: primary nursing and team nursing. Primary nursing is a nursing method in which, in principle, one nurse is responsible for one patient. On the other hand, team nursing is a nursing method in which teams (groups) formed by allocating nurses evenly according to their abilities are responsible for a certain number of patients. When adopting the team nursing method, the workload can sometimes be uneven for each team, making it necessary to equalize the workload between teams.

[0007] Therefore, an object of the present invention is to provide a system, an information processing method, and a program that enable information sharing to level out the workload among groups to which each care worker belongs. [Means for solving the problem]

[0008] In order to achieve the above object, the system of the present invention comprises: A plurality of mobile terminals each having a first display unit, the mobile terminals being carried by each caregiver in a predetermined facility; A control unit capable of communicating with the plurality of mobile terminals; A second display unit associated with the control unit; Equipped with The control unit is a calculation unit that calculates an individual workload of each of the caregivers within a predetermined period based on a first condition, and thereby calculates a group workload for each group to which each of the caregivers belongs; a data generating unit that generates group list data to be displayed on at least one of the first display unit and the second display unit by associating each group with the group workload; has.

[0009] According to the above configuration, the workload of each group (team) is clearly visualized, so it is possible to immediately understand which group has a high workload. This makes it possible for each caregiver to share information to equalize the workload among the groups to which they belong.

[0010] In addition, in the system of the present invention, The first condition may include at least one of a call generation time, a call response time, a call type, a number of calls generated per hour, and a number of caregivers in the facility per hour.

[0011] The workload for each group is calculated based on the above conditions, making it possible to objectively calculate the workload.

[0012] In addition, in the system of the present invention, each of the plurality of mobile terminals has individual identification information; The control unit is A reception unit that receives call information regarding a call from a care recipient that the care worker is in charge of; a calling unit that calls a predetermined mobile terminal among the plurality of mobile terminals based on the call information and the group list data; may further include:

[0013] According to the above configuration, the correspondence between the care providers and the care recipients can be changed in accordance with the group list data, thereby making it possible to equalize the workload among groups.

[0014] In addition, in the system of the present invention, The data generation unit may generate recommendation data based on the group list data to recommend changes to at least one of the group organization, the correspondence between the caregivers and the care recipients for which the caregivers are responsible, and the number of caregivers working in the specified facility during a specified period of time.

[0015] According to the above configuration, the workload among groups can be easily equalized by using the recommendation data.

[0016] The information processing method of the present invention further comprises: An information processing method executed in a control unit capable of communicating with a plurality of mobile devices carried by each caregiver in a predetermined facility, comprising: calculating a group workload for each group to which each of the caregivers belongs by calculating an individual workload for each of the caregivers within a predetermined period based on a first condition; The method includes a step of associating each group with the group workload and generating group list data that is displayed on at least one of a first display unit possessed by each of the plurality of mobile terminals and a second display unit associated with the control unit.

[0017] According to the above method, the workload of each group (team) is clearly visualized, so it is possible to immediately understand which group has a high workload. This makes it possible for each caregiver to share information to equalize the workload among the groups to which they belong.

[0018] In addition, the program of the present invention is A program executed in a control unit capable of communicating with a plurality of mobile devices carried by each caregiver in a predetermined facility, The program causes the control unit to calculating a group workload for each group to which each of the caregivers belongs by calculating an individual workload for each of the caregivers within a predetermined period based on a first condition; and generating group list data that is displayed on at least one of a first display unit of each of the plurality of portable terminals and a second display unit associated with the control unit by associating each group with the group workload.

[0019] The above program clearly visualizes the workload of each group (team), making it possible to immediately understand which group has the heaviest workload. This makes it possible for caregivers to share information to equalize the workload among their groups. Effect of the Invention

[0020] According to the present invention, it is possible to provide a system, an information processing method, and a program that enable information sharing for leveling out the workload among groups to which each care worker belongs. [Brief description of the drawings]

[0021] [Figure 1] 1 is a configuration diagram of an information processing system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a functional block diagram of a nurse call server (first server). [Diagram 3] FIG. 4 is a functional block diagram of a care information server (second server). [Figure 4A] FIG. 13 is a diagram showing each calculation factor when calculating busyness (individual workload) and work contribution degree. [Figure 4B] FIG. 13 is a diagram showing each calculation factor when calculating a team activity level, a work level, and a weighting. [Diagram 5] FIG. 13 is a diagram showing an example in which the busyness, work contribution, team activity, and work level of a care worker are quantified. [Figure 6] 11 is a flowchart illustrating a first operation example (first information processing method) of the information processing system. [Figure 7] 13 is a flowchart illustrating a second operation example (second information processing method) of the information processing system. [Figure 8] FIG. 11 is a diagram showing an example of personal list data. [Figure 9] 13 is a flowchart illustrating a third operation example (third information processing method) of the information processing system. [Figure 10] FIG. 11 is a diagram illustrating an example of team list data. [Figure 11] 13 is a flowchart illustrating a fourth operation example (fourth information processing method) of the information processing system. [Figure 12] 13 is a flowchart illustrating a fifth operation example (fifth information processing method) of the information processing system. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0022] Hereinafter, an embodiment of a system according to the present invention will be described with reference to the drawings. 1 is a configuration diagram showing an information processing system 1 according to the present embodiment. The information processing system 1 can be applied to a facility 2 (such as a hospital or a care facility) that provides medical and care services to patients and caregivers (examples of care recipients) 24 hours a day, 365 days a year.

[0023] As shown in FIG. 1, the information processing system 1 includes a plurality of mobile terminals 50 carried by caregivers who care for patients, a nurse call server 20 (an example of a first server) communicatively connected to the mobile terminals, and a care information server 30 (an example of a second server) communicatively connected to the mobile terminals.

[0024] The nurse call server 20 is communicatively connected to a nurse call system 4 established in the facility 2 via a network N1 (in this example, a LAN: Local Area Network). The nurse call server 20 is also communicatively connected to an item purchasing system 40 established in the facility 2 via the network N1.

[0025] The care information server 30 is installed in the external facility 3. The care information server 30 is communicatively connected to the nurse call server 20 via a network N2 (in this example, a VPN: Virtual Private Network). The information processing system 1 is configured to link the nurse call server 20 and the care information server 30, so that the information managed by the nurse call server 20 and the information managed by the care information server 30 can be processed in association with each other.

[0026] The nurse call system 4 includes a nurse call handset 11, a corridor light 12, a nurse call master unit 13, a mobile terminal 50, a nurse call control unit 14, a switchboard 15, and a base station 16. These nurse call devices are connected to be able to communicate with each other via a network N1, and are distributed and connected by a hub (HUB) 17 as necessary.

[0027] Nurse call handset 11 is installed for each hospital bed in facility 2, or in the bathroom, toilet, etc. in facility 2. Nurse call handset 11 is provided with at least one of, for example, a normal nurse call button for a patient or the like to call a caregiver, a staff call button for a caregiver to call another caregiver, a bath call button for a patient taking a bath to call a caregiver, and a toilet call button for a patient in the toilet to call a caregiver, etc. Nurse call handset 11 has an individual handset ID used on network N1.

[0028] The corridor light 12 is installed near the entrance of each patient room. The corridor light 12 transmits a call signal sent from the nurse call handset 11 to the nurse call control device 14 via the network N1.

[0029] Nurse call master unit 13 is installed in a common area within facility 2, such as a nurse's station. Nurse call master unit 13 is configured to notify of calls from nurse call slave units 11 and to be able to respond to the calls. Nurse call master unit 13 has a small monitor 13a on which patient information is displayed, and a large monitor 13b (an example of a second display unit) on which detailed information about each patient, information about caregivers, etc. are displayed in a list.

[0030] The nurse call controller 14 controls communication between the nurse call handset 11 and each nurse call device. For example, when a call signal is sent from the nurse call handset 11, the nurse call controller 14 controls communication between the nurse call handset 11 and the nurse call master 13, and communication between the nurse call handset 11 and the mobile terminal 50. The nurse call controller 14 is also communicatively connected to the nurse call server 20 via the network N1, and controls communication between the nurse call handset 11 and the nurse call server 20. For example, when a call signal is sent from the nurse call handset 11, the nurse call controller 14 transmits call information related to the call to the nurse call server 20. The call information includes the handset ID of the nurse call handset 11 that sent the call signal, the patient ID of the patient associated with the nurse call handset 11, and the like. The nurse call controller 14 has a memory unit 14a, which stores information about the patient, information about the mobile terminal, information about the caregiver, etc. Each time the information in the nurse call server 20 is updated, the information stored in the memory unit 14a is sent from the nurse call server 20 and updated to the latest information.

[0031] Switchboard 15 is a device for managing call connections between nurse call handset 11 and mobile terminal 50, and between nurse call master unit 13 and mobile terminal 50, and is installed in a common area or the like within facility 2. Base station 16 is an antenna for wireless communication (e.g., WiFi) with mobile terminal 50, and multiple base stations 16 are installed at predetermined intervals within facility 2.

[0032] The mobile terminal 50 is, for example, a smartphone capable of wireless communication (for example, "WiFi" communication). Caregivers who carry the mobile terminal 50 include, for example, nurses, doctors, and caregivers. The mobile terminal 50 has, for example, a touch panel display screen 51 (an example of a first display unit). In addition to a normal telephone number, the mobile terminal 50 has an individual terminal ID (an example of identification information) used on a local communication network (network N1) established in the facility 2.

[0033] The mobile terminal 50 has a call mode that connects the mobile terminal 50 and the nurse call handset 11 via the network N1 so that they can communicate with each other. In this call mode, the exchange 15 and the mobile terminal 50 are connected by wireless communication via the base station 16, and a call between the mobile terminal 50 and the nurse call handset 11 is possible using the terminal ID and handset ID. Similarly, the mobile terminal 50 is connected to the nurse call master unit 13 or to another mobile terminal 50 via the network N1 so that they can communicate with each other.

[0034] The mobile terminal 50 is also communicatively connected to the nurse call server 20 via the network N1 and the base station 16. The mobile terminal 50 is also communicatively connected to the item purchasing system 40 via the network N1 and the base station 16. The mobile terminal 50 is capable of purchasing a desired item using the item purchasing system 40, for example, with points accumulated in advance in the mobile terminal 50. An application capable of purchasing a desired item using the item purchasing system 40 is installed in the mobile terminal 50.

[0035] The mobile terminal 50 is communicatively connected to the care information server 30 via the Internet (public network). The mobile terminal 50 transmits information on the attendance status of the caregiver input by the operation of the caregiver to the care information server 30 via the Internet. The mobile terminal 50 also transmits the position information of the mobile terminal 50 acquired from a GPS (Global Positioning System) to the care information server 30 via the Internet. An application capable of transmitting the input attendance information of the caregiver to the care information server 30 is installed in the mobile terminal 50. An application capable of transmitting the acquired position information of the mobile terminal 50 to the care information server 30 is also installed in the mobile terminal 50. This application is, for example, stored in the care information server 30, and can be downloaded from the care information server 30 to the mobile terminal 50 via the Internet.

[0036] The nurse call server 20 is configured as a server that manages information on the patient, information on the mobile terminal 50, information on the care provider, etc. in the nurse call system 4 while working in cooperation with the care information server 30. For example, when a call is made from the nurse call handset 11, the nurse call server 20 acquires predetermined information from the care information server 30, and determines a predetermined mobile terminal 50 to call based on the patient information, the mobile terminal 50 information, and the care provider information, and calls the mobile terminal 50. The nurse call server 20 is installed, for example, in the facility 2.

[0037] The nurse call server 20 may be configured as a server that collectively manages the latest information on the facility 2, including, for example, information on the patient, information on the mobile terminal 50, and information on the caregiver. In this case, the information stored in the nurse call server 20 may be input / updated via a personal computer (not shown) connected to the server 20. In this example, the nurse call server 20 is provided independently of the nurse call controller 14, but may be provided integrally with the nurse call controller 14. The nurse call server 20 may be provided outside the facility 2 and connected to the nurse call controller 14 via the Internet so as to be able to communicate with the nurse call controller 14.

[0038] The care information server 30 is configured as a server that manages attendance information regarding the attendance status of the caregiver, terminal correspondence information regarding the correspondence between the caregiver and the mobile terminal 50, location information regarding the current location of the caregiver, etc. This information managed by the care information server 30 can be updated by the attendance information of the caregiver and the location information of the mobile terminal 50, etc. transmitted from the mobile terminal 50. The information of the care information server 30 is transmitted to the nurse call server 20 via the network N2.

[0039] The product purchasing system 40 is, for example, a system that is introduced in a product store (such as a convenience store) provided within the facility 2. To the product purchasing system 40, for example, information regarding an incentive that allows a user to purchase products using a mobile terminal 50 is transmitted from the nurse call server 20.

[0040] Next, the function of the nurse call server 20 will be described with reference to FIG. 2, the nurse call server 20 includes a nurse call server control unit 21, a memory unit 22 (an example of a first memory unit), and a server interface circuit (hereinafter referred to as server I / F) 23. The nurse call server control unit 21 includes a reception unit 24, a calculation unit 25, a data generation unit 26, an incentive generation unit 27, and a calling unit 28.

[0041] The nurse call server control unit 21 is equipped with a processor such as a CPU (Central Processing Unit) and memory, and the processor executes programs read from the memory to execute the functions of the reception unit 24, calculation unit 25, data generation unit 26, incentive generation unit 27, and call unit 28.

[0042] The reception unit 24 receives the call information transmitted from the nurse call control device 14. As described above, the call information includes information such as the handset ID and the patient ID.

[0043] The calculation unit 25 calculates a busyness level indicating the busyness level of each caregiver in a predetermined facility. The predetermined facility includes, for example, a hospital or a nursing home, which is the facility 2. The calculation unit 25 also calculates a work contribution level indicating the degree of work contribution of each caregiver. The calculation unit 25 also calculates a team activity level indicating the activity level of a team to which each caregiver belongs.

[0044] The calculation unit 25 calculates the work level indicating the degree of work of each care worker within a predetermined period based on the busyness level, the work contribution level, and the team activity level. The predetermined period is, for example, the past few hours, today, the past few days, the past week, the past month, etc. The calculation unit 25 may calculate the work level based on at least one of the busyness level, the work contribution level, and the team activity level.

[0045] When calculating the labor level, the calculation unit 25 changes the weighting ratio for each of the busyness level, the work contribution level, and the team activity level. For example, the calculation unit 25 changes the weighting ratio for the busyness level, the work contribution level, and the team activity level with respect to at least one of the type of a predetermined facility, the bed occupancy rate in the predetermined facility, the season, the day of the week, and the time period.

[0046] The calculation unit 25 calculates the individual workload of each care person within a predetermined period. The calculation unit 25 calculates the team workload for each team (group) to which each care person belongs based on the individual workload of each care person.

[0047] The data generating unit 26 generates individual list data in which each caregiver and his / her individual workload are associated with each other. The data generating unit 26 also generates team list data in which each team and its team workload are associated with each other. The data generating unit 26 generates recommendation data based on the team list data for recommending a change in at least one of the team composition, the correspondence between the caregivers and the patients they are responsible for, and the number of caregivers working in a specified facility during a specified time period.

[0048] The incentive generation unit 27 generates an incentive to be given to the caregiver according to the degree of effort calculated by the calculation unit 25. The incentive given according to the degree of effort includes, for example, a return of purchase points that can be used to purchase desired items using the mobile terminal 50. Information on the generated incentive is transferred to, for example, the item purchasing system 40.

[0049] The calling unit 28 calls a predetermined mobile terminal 50 among the mobile terminals 50 carried by each caregiver, based on the call information received by the receiving unit 24 and the terminal correspondence information received from the care information server 30. The calling unit 28 also calls a predetermined mobile terminal 50 among the mobile terminals 50 carried by each caregiver, based on the call information received by the receiving unit 24 and association information that associates the caregiver with the patient for whom the caregiver is in charge.

[0050] The calling unit 28 changes the predetermined mobile terminal 50 to be called, based on the terminal correspondence information received from the care information server 30 and the workload calculated by the calculation unit 25. In addition, the calling unit 28 changes the predetermined mobile terminal 50 to be called, based on the terminal correspondence information and location information received from the care information server 30. Furthermore, the calling unit 28 changes the calling priority order of the predetermined mobile terminals 50 to be called, based on the information related to the incentives generated by the incentive generating unit 27.

[0051] The calling unit 28 calls a predetermined mobile terminal 50 among the mobile terminals 50 carried by each caregiver, based on the call information received by the receiving unit 24 and the personal list data generated by the data generating unit 26. The calling unit 28 calls a predetermined mobile terminal 50 among the mobile terminals 50 carried by each caregiver, based on the call information received by the receiving unit 24 and the team list data generated by the data generating unit 26.

[0052] The storage unit 22 stores the busyness of each care worker calculated by the calculation unit 25, the work contribution of each care worker calculated by the calculation unit 25, and the team activity level calculated by the calculation unit 25. The storage unit 22 also stores the work level of each care worker calculated by the calculation unit 25. The storage unit 22 stores information about incentives for each caregiver generated by the incentive generation unit 27. The storage unit 22 stores the individual workload of each care worker calculated by the calculation unit 25 and the team workload of each team calculated by the calculation unit 25. The storage unit 22 stores association information that associates caregivers with patients under their care.

[0053] For example, when a call is made from the nurse call handset 11, the nurse call server control unit 21 cooperates with a program read from memory to execute a calling function of the calling unit 28 calling a specified mobile terminal 50. Similarly, the nurse call server control unit 21 cooperates with a program read from memory to execute a reception function of the receiving unit 24 receiving call information, a calculation function of the calculation unit 25 calculating busyness, work contribution, team activity, and labor level, a generation function of the data generation unit 26 generating list data, and a generation function of the incentive generation unit 27 generating incentives.

[0054] The server I / F 23 constitutes a communication unit for forming a signal transmission path with the networks N1 and N2. As described above, for example, when the nurse call server 20 is provided integrally with the nurse call controller 14, the nurse call server control unit 21 may be configured integrally with the control unit of the nurse call controller 14.

[0055] Next, the functions of the care information server 30 will be described with reference to FIG. 3, the care information server 30 includes a care information server control unit 31, a storage unit 32 (an example of a second storage unit), and a server I / F 33. The care information server control unit 31 includes an information generation unit 34 and a position information reception unit 35.

[0056] The care information server control unit 31 is equipped with a processor such as a CPU and a memory, and executes the functions of an information generating unit 34 and a position information receiving unit 35 by the processor executing a program read from the memory.

[0057] The information generating unit 34 generates terminal correspondence information regarding the correspondence between the caregiver who is at work and the mobile terminal 50 based on the attendance information of the caregiver transmitted from the mobile terminal 50.

[0058] The location information receiving unit 35 acquires location information related to the current location of the caregiver carrying the mobile terminal 50 based on the location information of the mobile terminal 50 transmitted from the mobile terminal 50 of each caregiver.

[0059] The storage unit 32 stores the latest attendance information regarding the attendance status of the caregivers transmitted from the mobile terminal 50. The storage unit 32 stores location information related to the current location of each caregiver who carries the mobile terminal 50.

[0060] The care information server control unit 31 transmits, for example, terminal correspondence information generated by the information generation unit 34 to the nurse call server 20. In addition, the care information server control unit 31 transmits location information acquired by the location information reception unit 35 to the nurse call server 20. In addition, the care information server control unit 31 performs communication processing between the mobile terminal 50 and the care information server 30 via the Internet based on the operation of the mobile terminal 50. The server I / F 33 constitutes a communication unit for forming a signal transmission path with the Internet and the network N2.

[0061] Next, with reference to FIG. 4A and FIG. 4B, the calculation conditions when the nurse call server 20 calculates the busyness level, the individual workload, the work contribution level, the team activity level, and the work level will be described.

[0062] As shown in FIG. 4A, when calculating the busyness and individual workload of each caregiver, the nurse call server 20 considers at least one of the following calculation factors: call time, call type, call response time, number of calls per hour, and number of caregivers working per hour. The call time is the time when a call is made from a patient or the like. The call types include normal nurse calls, bath calls, toilet calls, staff calls, etc. The call response time is the time from when a call is made from a patient or the like to when the call is answered. The number of calls per hour is the number of calls made per hour during the period when the caregiver is working. The number of caregivers working per hour is the number of caregivers working together per hour in the facility where the caregiver works.

[0063] When calculating the work contribution of each caregiver, the nurse call server 20 takes into consideration at least one of the following calculation factors: call time, call type, number of caregivers working per hour, distance between the bed and the caregiver, and time required to arrive. The call time, call type, and number of caregivers working per hour are the same as the calculation factors for busyness and individual workload described above. The distance between the bed and the caregiver is the distance from where the caregiver is located when a call is made by a patient to where the patient is located. The time required to arrive is the time from when a call is made by a patient to when the caregiver arrives at the patient.

[0064] As shown in FIG. 4B, when calculating the team activity level of a team to which each caregiver belongs, the nurse call server 20 considers at least one of the following calculation factors: call generation time, call type, call response time, responder in the team, distance between caregivers in the team, and time during which caregivers in the team are within a predetermined distance from each other. The call generation time, call type, and call response time are the same as the calculation factors for the busyness and individual workload described above. The responder in the team is the caregiver in the team who responded to a call. The distance between caregivers in the team refers to the location where each caregiver was when they received a call from a patient or the like. The time during which caregivers in the team are within a predetermined distance from each other refers to how long the caregivers work in relatively close locations.

[0065] When calculating the work level of each caregiver, the nurse call server 20 considers at least one of the busyness level, the work contribution level, and the team activity level as a calculation factor. For example, when the busyness level, the work contribution level, and the team activity level are considered as calculation factors, the nurse call server 20 calculates the work level by adding up the busyness level, the work contribution level, and the team activity level.

[0066] In addition, when calculating the work level of each care worker, the nurse call server 20 changes the weighting ratio for each of the busyness level, work contribution level, and team activity level. The weighting ratio for the busyness level, work contribution level, and team activity level may be changed based on at least one of the type of a specified facility, the bed occupancy rate in the specified facility, the season, the day of the week, and the time period. The type of the specified facility includes, for example, a hospital, a nursing facility, etc. The weighting ratio is changed independently for each hospital, nursing facility, etc. The bed occupancy rate in the specified facility is changed, for example, to a greater extent for work in a facility with a higher bed occupancy rate. The season is changed, for example, to a greater extent for work in winter when the temperature is low. The day of the week is changed, for example, to a greater extent for work on Saturdays, Sundays, and holidays. The time period is changed, for example, to a greater extent for night shifts than for day shifts.

[0067] For example, the weighting of busyness may be changed as follows. Regarding the call occurrence time, which is a factor in calculating busyness, if a call occurs during a time period when there are few caregivers because some of the caregivers are working in the dining room to prepare meals or working at the nurse station, the call is determined to be busy, and the weighting is changed. Regarding the call response time, the longer the time from when a call is made to when the call is answered, the busier the call is determined to be, and the weighting is changed. Regarding the call type, the weighting is changed depending on the difference between nurse calls, bath calls, toilet calls, staff calls, etc. Regarding the number of calls made per hour, the busier the call is determined to be, or the more calls with short call intervals there are during the period when the caregiver is working, the busier the call is determined to be, and the weighting is changed. Regarding the number of caregivers working per hour, the fewer the number of caregivers working with the caregiver per hour during the period when the caregiver is working, the busier the call is determined to be, and the weighting is changed.

[0068] For example, the weighting of the work contribution may be changed as follows. The weighting is changed for the call occurrence time, call type, and number of caregivers working per hour, which are calculation factors of the work contribution, in the same manner as for the calculation factors of the busyness level. The weighting is changed for the distance between the hospital bed and the caregiver, based on the judgment that the greater the distance between the location of the caregiver when the patient or the like is called and the hospital room where the call is made. In addition, the weighting is changed for the time it takes to arrive, based on the judgment that the greater the contribution is, based on the shorter the time it takes for the caregiver to arrive at the patient or the like after being called by the patient or the like.

[0069] For example, the weighting of the team activity level may be changed as follows. The weighting of the call occurrence time, call type, and call response time in the calculation factors of the team activity level is changed in the same manner as the calculation factors of the busyness level. The weighting of the responders in the team may be changed by judging that the team activity level is higher as more caregivers in the team respond approximately uniformly. In addition, the weighting of the distance between the caregivers in the team may be changed by judging that the team activity level is higher as the caregivers are closer to each other when a call is made from a patient or the like. Conversely, the weighting of the team may be changed by judging that the caregivers work autonomously and the team activity level is higher as the caregivers are farther away from each other when a call is made from a patient or the like. In addition, in regard to the time when the caregivers in the team are within a specified distance from each other, the weighting of the team is changed by judging that the team is more active as the time when the members of the team work while being close to each other is longer in a specified period.

[0070] Next, with reference to FIG. 5, a case where the nurse call server 20 converts the busyness level, work contribution level, team activity level, and work level of each caregiver into numerical values ​​and calculates them will be described. The nurse call server 20 quantifies, for example, the busyness level, the degree of contribution to work, the team activity level, and the degree of work as performance points achieved by each care worker in the course of their work.

[0071] FIG. 5 shows an example of the busyness, work contribution, team activity, and labor level of care worker a on December 7, 2020 quantified as performance points. In this example, the busyness, work contribution, team activity, and labor level are quantified based on the response of call types. As shown in FIG. 5, the call types in this example include normal calls (nurse calls), staff calls, and bus calls. During the work day of December 7, 2020, care worker a responded to 13 calls, from the first call at 9:01 to the last call at 16:59.

[0072] The performance points of busyness based on the response of the call type are uniformly set to 1 point for normal calls, staff calls, and bus calls. Therefore, the performance points of busyness of the caregiver a are 13 points in total. The weighting ratio of the performance points of the work contribution based on the response of the call type is changed so that normal calls are 1 point, staff calls are 5 points, and bus calls are 3 points. Therefore, the performance points of the work contribution of the caregiver a are 19 points in total. The weighting ratio of the performance points of the team activity level based on the response of the call type is changed so that normal calls and bus calls are 1 point, and staff calls are 2 points. Therefore, the performance points of the team activity level of the caregiver a are 14 points in total. And the performance points of the work level are the sum of the busyness, work contribution, and team activity. Therefore, the performance points of the work level of the caregiver a are 46 points in total.

[0073] The weighting ratio may be further changed as follows. For example, when the bed occupancy rate of the facility 2 where the care worker A works is 80% or more, the weighting ratio is changed so that the performance points for the busyness, the work contribution, and the team activity are each multiplied by 1.1. Therefore, when this weighting is applied to the call type response in FIG. 5, the performance points for the busyness of the care worker A are 14.3 points, which is 1.1 times 13 points. Similarly, the performance points for the work contribution of the care worker A are 20.9 points, which is 1.1 times 19 points, and the performance points for the team activity are 15.4 points, which is 1.1 times 14 points. And the performance points for the work level of the care worker A are 50.6 points, which is the sum of the busyness, the work contribution, and the team activity.

[0074] In addition, although the day that the care worker A worked on December 7, 2020 was a Monday, for example, if the day of the week that the care worker A worked was a Sunday, the weighting ratio may be changed to calculate the work level so that the performance points for the busyness level, work contribution level, and team activity level are each multiplied by 1.05. The function for adding points, which is specified for each weighting calculation factor, may be changed as appropriate depending on the facility situation, etc.

[0075] In the above example, busyness, work contribution, team activity, and labor level are quantified based on the response to each call type, but they can also be quantified in the same way based on each of the other calculation factors.

[0076] Next, an example of the operation of the information processing system 1 will be described below. (First operation example) A first operation example (first information processing method) of the information processing system 1 will be described with reference to the flowchart in Fig. 6. Note that the order of each process constituting the flowchart described below may be random and may be executed in parallel as long as no contradiction or inconsistency occurs in the process contents.

[0077] 6, the nurse call server 20 of the information processing system 1 calculates the busyness of each caregiver in the facility 2 (step S01). When calculating the busyness, at least one of the following factors is used as the calculation factor: call generation time, call type, call response time, number of calls generated per hour, and number of caregivers working per hour.

[0078] Next, the nurse call server 20 calculates the degree of contribution to the work of each caregiver in the facility 2 (step S02). When calculating the degree of contribution to the work, at least one of the following factors is used as the calculation factor: the call occurrence time, the call type, the number of caregivers working per hour, the distance between the hospital bed and the caregiver, and the time required to rush to the scene.

[0079] Next, the nurse call server 20 calculates the team activity level of the team to which each caregiver belongs in the facility 2 (step S03). When calculating the team activity level, at least one of the following factors is used as the calculation factor: the time when the call was made, the call type, the time when the call was answered, the person who answered the call in the team, the distance between the caregivers in the team, and the time when the caregivers in the team are within a predetermined distance from each other.

[0080] Next, the nurse call server 20 calculates the work level of each care worker in the facility 2 within a predetermined period (step S04). When calculating the work level, the busyness, work contribution, and team activity level calculated in steps S01 to S03 are used as calculation factors. At least one of the busyness, work contribution, and team activity level may be used as a calculation factor for the work level. Furthermore, when calculating the work level, the weighting ratio may be changed for each of the busyness, work contribution, and team activity level. The weighting ratio for the busyness, work contribution, and team activity level may be changed based on at least one of the type of a predetermined facility, the bed occupancy rate in a predetermined facility, the season, the day of the week, and the time period, for example.

[0081] Next, the nurse call server 20 generates incentives to be given to each caregiver according to the calculated work level (step S05). Incentives given according to the work level may include the following, in addition to the return of purchase points that can be used to purchase desired items using the mobile terminal 50. When a call is made from a patient or the like, an incentive is given to have the mobile terminal 50 be moved to a lower call priority as the caregiver who answers the call. Incentive to recognize the efforts of caregivers who have high performance points for their work level, the name of the caregiver is displayed on the display screen 51 of the mobile terminal 50 or the large monitor 13b of the nurse call master unit 13.

[0082] Next, the nurse call server 20 stores the calculated busyness level, work contribution level, team activity level, and labor level, as well as information related to the generated incentive, in the storage unit 22 (step S06).

[0083] Next, the nurse call server 20 transmits, from the generated incentives, purchase points that can be used to purchase a desired item using the mobile terminal 50 to the item purchasing system 40 (step S07). Next, when an item is purchased at a store in which the item purchasing system 40 is installed and the purchase points are changed, the nurse call server 20 receives the changed purchase points from the item purchasing system 40 and updates the information related to the incentives in the memory unit 22 (step S08).

[0084] As described above, according to the information processing system 1 (information processing device) equipped with the nurse call server control unit 21, the work level of each caregiver can be calculated based on the busyness level, work contribution level, and team activity level of each caregiver, making it possible to easily grasp the work performance of each caregiver.

[0085] Furthermore, according to the information processing system 1, the busyness level, work contribution level, team activity level, and labor level of each care worker can be calculated based on their own unique calculation factors, making it possible to objectively calculate the busyness level, work contribution level, team activity level, and labor level.

[0086] Furthermore, according to the information processing system 1, when calculating the work level, the weighting ratio for each of the busyness level, the work contribution level, and the team activity level can be changed, thereby making it possible to accurately calculate the work level.

[0087] Furthermore, according to the information processing system 1, an incentive is given to the caregiver according to the degree of work, so that the motivation of the caregiver for the work can be maintained or improved.

[0088] Furthermore, according to the information processing system 1, as an incentive, purchase points that can be used to purchase desired items using the mobile terminal 50 are automatically transmitted to the item purchasing system 40, thereby improving the convenience for the caregiver when using the incentive granted to the caregiver.

[0089] Moreover, the first information processing method in the information processing system 1 and the program executed in the nurse call server control unit 21 can also provide the same effects as those of the information processing system 1.

[0090] (Second operation example) Next, a second operation example (second information processing method) of the information processing system 1 will be described with reference to FIGS. In the second operation example, as shown in the flowchart of Fig. 7, the nurse call server 20 of the information processing system 1 calculates the individual workload of each caregiver in the facility 2 within a predetermined period (step S11). When calculating the individual workload, for example, at least one of the following calculation factors is used: call generation time, call type, call response time, number of calls generated per hour, and number of caregivers working per hour.

[0091] In this example, the calculation factors of the individual workload are the same as the busyness described in the first operation example, but are not limited to this. For example, the calculation factors of the individual workload may be the same as the labor level in the first operation example. That is, the busyness, work contribution, and team activity level of each caregiver may be calculated, and the individual workload may be calculated based on the calculated busyness, work contribution, and team activity level. In addition, when calculating the individual workload, the weighting ratio may be changed for each of the busyness, work contribution, and team activity level.

[0092] Next, the nurse call server 20 generates individual list data that associates the individual workload calculated in step S11 with each caregiver (step S12).

[0093] Next, the nurse call server 20 transmits the generated individual list data to the mobile terminal 50 carried by each caregiver or to the nurse call controller 14 of the nurse call system 4. The mobile terminal 50 displays the received individual list data on the display screen 51 (step S13). The nurse call controller 14 displays the received individual list data on the large monitor 13b of the nurse call master unit 13 (step S13).

[0094] Fig. 8 shows an example of personal list data 80 generated in step S12 and displayed on each device. As shown in Fig. 8, the personal list data 80 is generated so that the personal workload of each caregiver in the team to which the caregiver belongs is displayed as achievement points, for example. In this example, the personal list data 80 displays the personal workload of each of caregivers a to e who belong to team A. In the case of team A in this example, it can be seen that the workload of caregiver b (47 points) is greater than the workload of the other caregivers.

[0095] 7, when call information regarding a call from a patient or the like is transmitted from the nurse call controller 14, the nurse call server 20 calls a specific mobile terminal 50 among the mobile terminals 50 carried by each caregiver based on the call information and the generated individual list data 80 (step S14). For example, the nurse call server 20 controls the number of calls to be made to a caregiver (a mobile terminal 50 carried by the caregiver) with a large workload so as to reduce the number of calls, and calls the specific mobile terminal 50.

[0096] According to the second information processing method in the above-mentioned information processing system 1, by displaying personal list data 80 that associates each caregiver with their workload on the display screen 51 of the mobile terminal 50 or the large monitor 13b of the nurse call parent unit 13, it becomes possible for each caregiver to share information regarding their workload.

[0097] Furthermore, according to the second information processing method, the individual list data 80 is displayed for each team (group) to which each caregiver belongs, so the workload of each team is clearly visualized. This makes it possible to immediately grasp which team has a high workload, and to grasp the workload of each caregiver in each team.

[0098] In addition, according to the second information processing method, the correspondence between the caregivers and the patients is changed in accordance with the personal list data 80 indicating the workload of each caregiver, i.e., the mobile terminal 50 to be called is adjusted, thereby making it possible to equalize the workload of each caregiver.

[0099] Moreover, the information processing system 1 and the program executed in the nurse call server control unit 21 can also provide the same effects as the second information processing method.

[0100] (Third operation example) Next, a third operation example (third information processing method) of the information processing system 1 will be described with reference to FIGS. In the third operation example, as shown in the flowchart of Fig. 9, the nurse call server 20 of the information processing system 1 calculates the individual workload of each caregiver in the facility 2 within a predetermined period, and calculates the team workload for each team (group) to which each caregiver belongs based on the calculated individual workload (step S21). The method of calculating the individual workload is the same as the method of calculating the individual workload in the second operation example. The team workload is calculated as the sum of the individual workloads of the caregivers belonging to that team.

[0101] Next, the nurse call server 20 generates team list data that indicates the team workload calculated in step S21 in association with each team (step S22).

[0102] Next, the nurse call server 20 transmits the generated team list data to the mobile terminal 50 carried by each caregiver or to the nurse call controller 14 of the nurse call system 4. The mobile terminal 50 displays the received team list data on the display screen 51 (step S23). The nurse call controller 14 displays the received team list data on the large monitor 13b of the nurse call master unit 13 (step S23).

[0103] Fig. 10 shows an example of the team list data 100 generated in step S22. As shown in Fig. 10, the team list data 100 is generated so that, for example, the team workload for each team is displayed in a list as achievement points. In this example, the team list data 100 displays the team workload of each of teams A to D. Team A's team workload of 156 points indicates the total points of the individual workloads of caregivers a to e of team A shown in Fig. 8. In the case of the team list data 100 in Fig. 10, it can be seen that the workload of team D is greater than the workload of the other teams.

[0104] 9, when call information regarding a call from a patient or the like is transmitted from the nurse call controller 14, the nurse call server 20 calls a specific mobile terminal 50 among the mobile terminals 50 carried by each caregiver based on the call information and the above-generated team list data 100 (step S24). For example, the nurse call server 20 controls the number of calls to be made to caregivers (mobile terminals 50 carried by caregivers of the team) belonging to a team with a large workload so as to reduce the number of calls, and calls the specific mobile terminal 50.

[0105] The data generating unit 26 of the nurse call server 20 may generate recommendation data based on the team list data to recommend a change to at least one of the team composition, the correspondence between the caregivers and the patients they are responsible for, and the number of caregivers working in a specified facility during a specified time period. Based on the generated recommendation data, the nurse call server 20 can change the correspondence between the caregivers and the patients so that the workload of the teams is equalized, for example.

[0106] According to the third information processing method in the information processing system 1, the workload of each team (group) is clearly visualized, so that it is possible to immediately understand which team has a large workload. This enables caregivers to share information to equalize the workload among the teams to which they belong.

[0107] In addition, according to the third information processing method, the correspondence between caregivers and patients is changed in accordance with team list data indicating the workload of each team, i.e., the mobile terminal 50 to be called is adjusted, thereby making it possible to equalize the workload of each team.

[0108] Furthermore, according to the third information processing method, the workload among teams can be further equalized by using the recommendation data generated based on the team list data.

[0109] Moreover, the information processing system 1 and the program executed in the nurse call server control unit 21 can also provide the same effects as the third information processing method.

[0110] (Fourth operation example) Next, a fourth operation example (fourth information processing method) of the information processing system 1 will be described with reference to the flowchart in FIG. In the fourth operation example, as shown in FIG. 11, the nurse call server 20 of the information processing system 1 receives call information regarding a call from a patient or the like from the nurse call controller 14 (step S31).

[0111] The care information server 30 of the information processing system 1 generates terminal correspondence information regarding the correspondence between the caregiver who is at work and the mobile terminal 50 carried by the caregiver who is at work, based on the attendance information of each caregiver stored in the memory unit 32 (step S51). Based on the location information received from the mobile terminal 50, the care information server 30 acquires location information related to the current location of the caregiver carrying the mobile terminal 50 (step S52).

[0112] Next, the nurse call server 20 receives the terminal correspondence information generated by the care information server 30 from the care information server 30 (step S32).

[0113] Next, the nurse call server 20 identifies the predetermined mobile terminal 50 to be called based on the call information received from the nurse call controller 14 and the terminal correspondence information received from the care information server 30 (step S33). For example, the patient who made the call is recognized based on the call information, and the caregiver who is currently at work is recognized based on the terminal correspondence information, and the mobile terminal 50 of the caregiver who is currently working for the patient is identified as the predetermined mobile terminal 50 to be called.

[0114] Next, the nurse call server 20 reads out the individual workload of each caregiver within a predetermined period from the storage unit 22 (step S34). The individual workload is calculated in the same manner as the individual workload in the second operation example and stored in the storage unit 22.

[0115] Next, the nurse call server 20 selects a predetermined mobile terminal 50 to be called based on the personal workload read from the storage unit 22 and the terminal correspondence information received from the care information server 30 (step S35). For example, if the personal workload of the caregiver in charge of the patient who issued the call is greater than the other caregivers belonging to the same team, the mobile terminal 50 of the other caregiver with a relatively smaller personal workload is selected as the predetermined mobile terminal 50 to be called.

[0116] Next, the nurse call server 20 determines whether or not the mobile terminal 50 selected in step S35 is a mobile terminal 50 different from the mobile terminal 50 identified in the above step S33 (step S36).

[0117] In step S36, if the mobile terminal 50 is different (Yes in step S36), the nurse call server 20 changes the mobile terminal 50 to be called from the mobile terminal 50 identified in step S33 to the mobile terminal 50 selected in step S35 (step S37).

[0118] On the other hand, if it is determined in step S36 that the mobile terminal 50 is the same (No in step S36), the nurse call server 20 proceeds to step S38 while keeping the mobile terminal 50 to be called as the mobile terminal 50 identified in step S33.

[0119] Next, the nurse call server 20 receives the location information acquired by the care information server 30 from the care information server 30 (step S38).

[0120] Next, the nurse call server 20 selects a predetermined mobile terminal 50 to be called based on the location information and the terminal correspondence information received from the care information server 30 (step S39). For example, if there is another caregiver in a position closer to the patient than the caregiver who is in charge of the patient who issued the call, the mobile terminal 50 of the other caregiver in the closer position is selected as the predetermined mobile terminal 50 to be called. In particular, when support is urgently required, such as when a staff call occurs, it is preferable to be able to call a nearby caregiver. In this case, it is preferable to select the predetermined mobile terminal 50 to be called by taking into consideration the individual workload of the other caregiver in the nearby position, rather than prioritizing the distance to the patient.

[0121] Next, if the determination result in step S36 is the same mobile terminal 50 (No in step S36), the nurse call server 20 determines whether the mobile terminal 50 selected in step S39 is a different mobile terminal 50 from the mobile terminal 50 identified in step S33 above, and if the determination result in step S36 is a different mobile terminal 50 (Yes in step S36), the nurse call server 20 determines whether the mobile terminal 50 selected in step S39 is a different mobile terminal 50 from the mobile terminal 50 changed in step S37 above (step S40).

[0122] In step S40, if the mobile terminal 50 is different from the mobile terminal 50 identified in step S33, or if the mobile terminal 50 is different from the mobile terminal 50 changed in step S37 (Yes in step S40), the nurse call server 20 changes the mobile terminal 50 to be called from the mobile terminal 50 identified in step S33 or the mobile terminal 50 changed in step S37 to the mobile terminal 50 selected in step S39 (step S41).

[0123] On the other hand, in step S40, if the mobile terminal 50 is the same as the mobile terminal 50 identified in step S33, or the mobile terminal 50 is the same as the mobile terminal 50 changed in step S37 (No in step S40), the nurse call server 20 proceeds to step S42 while keeping the mobile terminal 50 to be called as the mobile terminal 50 identified in step S33 or the mobile terminal 50 changed in step S37.

[0124] Next, the nurse call server 20 calls the predetermined mobile terminal 50 that was set as the mobile terminal 50 to be called in step S40 or step S41 (step S42).

[0125] According to the fourth information processing method in the information processing system 1, the terminal correspondence information is generated based on the attendance information of the caregiver, so that the correspondence between the caregiver and the patient can be appropriately registered according to the attendance status of the caregiver. This allows smooth calling between the patient and the caregiver.

[0126] Furthermore, according to the fourth information processing method, the personal workload of the caregiver is taken into consideration when identifying the mobile terminal 50 to be called, so that the correspondence between the caregiver and the patient can be registered more appropriately.

[0127] According to the fourth information processing method, the workload of each caregiver is equalized by taking into consideration the busyness and contribution to work of the caregiver when registering the correspondence between the caregiver and the patient. Also, the workload of each team to which each caregiver belongs is equalized by taking into consideration the team activity level.

[0128] Furthermore, according to the fourth information processing method, the location information of the caregiver is taken into consideration when registering the correspondence between the caregiver and the patient, thereby reducing the time it takes for the caregiver to rush to the patient's side when a call is made by the patient.

[0129] Moreover, the information processing system 1 and the program executed in the nurse call server control unit 21 can also provide the same effects as the fourth information processing method.

[0130] (Fifth operation example) A fifth operation example (fifth information processing method) of the information processing system 1 will be described with reference to the flowchart of FIG. In the fifth operation example, as shown in FIG. 12, the nurse call server 20 of the information processing system 1 receives call information regarding a call from a patient or the like from the nurse call controller 14 (step S61).

[0131] Next, the nurse call server 20 reads out association information that associates the caregiver with the patient for which the caregiver is in charge from the storage unit 22 (step S62).

[0132] Next, the nurse call server 20 identifies the specific mobile terminal 50 to be called based on the call information received from the nurse call controller 14 and the association information read from the storage unit 22 (step S63). For example, the mobile terminal 50 of the caregiver associated with the patient who originated the call is identified as the specific mobile terminal 50 to be called.

[0133] The care information server 30 of the information processing system 1 generates terminal correspondence information regarding the correspondence between the care workers who are at work and the mobile terminals 50 carried by those care workers, based on the attendance information of each care worker stored in the memory unit 32 (step S81). Based on the location information received from the mobile terminal 50, the care information server 30 acquires location information related to the current location of the care worker carrying the mobile terminal 50 (step S82).

[0134] Next, the nurse call server 20 receives the terminal correspondence information generated by the care information server 30 from the care information server 30 (step S64).

[0135] Next, the nurse call server 20 selects a predetermined mobile terminal 50 to be called based on the call information received from the nurse call controller 14 and the terminal correspondence information received from the care information server 30 (step S65). For example, the patient who issued the call is recognized based on the call information, and the caregiver who is currently at work is recognized based on the terminal correspondence information, and the mobile terminal 50 of the caregiver who is currently working for the patient is selected as the predetermined mobile terminal 50 to be called.

[0136] Next, the nurse call server 20 determines whether or not the mobile terminal 50 selected in step S65 is a mobile terminal 50 different from the mobile terminal 50 identified in the above step S63 (step S66).

[0137] In step S66, if the mobile terminal 50 is different (Yes in step S66), the nurse call server 20 changes the mobile terminal 50 to be called from the mobile terminal 50 identified in step S63 to the mobile terminal 50 selected in step S65 (step S67).

[0138] On the other hand, if it is determined in step S66 that the mobile terminal 50 is the same (No in step S66), the nurse call server 20 proceeds to step S68 while keeping the mobile terminal 50 to be called as the mobile terminal 50 identified in step S63.

[0139] Next, the nurse call server 20 reads out the individual workload of each caregiver within a predetermined period from the storage unit 22 (step S68). The individual workload is calculated in the same manner as the individual workload in the second operation example and stored in the storage unit 22.

[0140] Next, the nurse call server 20 selects a predetermined mobile terminal 50 to be called based on the personal workload read from the storage unit 22 and the terminal correspondence information received from the care information server 30 (step S69). For example, if the personal workload of the caregiver in charge of the patient who issued the call is greater than the other caregivers belonging to the same team, the mobile terminal 50 of the other caregiver with a relatively smaller personal workload is selected as the predetermined mobile terminal 50 to be called.

[0141] Next, if the determination result in step S66 is the same mobile terminal 50 (No in step S66), the nurse call server 20 determines whether the mobile terminal 50 selected in step S69 is a different mobile terminal 50 from the mobile terminal 50 identified in step S63 above, and if the determination result in step S66 is a different mobile terminal 50 (Yes in step S66), the nurse call server 20 determines whether the mobile terminal 50 selected in step S69 is a different mobile terminal 50 from the mobile terminal 50 changed in step S67 above (step S70).

[0142] In step S70, if the mobile terminal 50 is different from the mobile terminal 50 identified in step S63, or if the mobile terminal 50 is different from the mobile terminal 50 changed in step S67 (Yes in step S70), the nurse call server 20 changes the mobile terminal 50 to be called from the mobile terminal 50 identified in step S63 or the mobile terminal 50 changed in step S67 to the mobile terminal 50 selected in step S69 (step S71).

[0143] On the other hand, in step S70, if the mobile terminal 50 is the same as the mobile terminal 50 identified in step S63, or the same mobile terminal 50 as the mobile terminal 50 changed in step S67 (No in step S70), the nurse call server 20 proceeds to step S72 while keeping the mobile terminal 50 to be called as the mobile terminal 50 identified in step S63 or the mobile terminal 50 changed in step S67.

[0144] Next, the nurse call server 20 receives the location information acquired by the care information server 30 from the care information server 30 (step S72).

[0145] Next, the nurse call server 20 selects a predetermined mobile terminal 50 to be called based on the location information and the terminal compatibility information received from the care information server 30 (step S73). For example, if there is another caregiver located closer to the patient than the caregiver who is in charge of the patient who issued the call, the mobile terminal 50 of the other caregiver located closer is selected as the predetermined mobile terminal 50 to be called. In particular, when support is urgently required, such as when a staff call occurs, it is preferable to be able to call a nearby caregiver. In this case, it is preferable to select the predetermined mobile terminal 50 to be called not by prioritizing the distance to the patient, but by taking into consideration the individual workload of the other caregiver located nearby.

[0146] Next, if the determination result in step S70 is the same mobile terminal 50 (No in step S70), the nurse call server 20 determines whether the mobile terminal 50 selected in step S73 is a mobile terminal 50 different from the mobile terminal 50 identified in step S63 or the mobile terminal 50 changed in step S67, and if the determination result in step S70 is a different mobile terminal 50 (Yes in step S70), the nurse call server 20 determines whether the mobile terminal 50 selected in step S73 is a mobile terminal 50 different from the mobile terminal 50 changed in step S71 (step S74).

[0147] In step S74, if the mobile terminal 50 is different from the mobile terminal 50 identified in step S63, if the mobile terminal 50 is different from the mobile terminal 50 changed in step S67, or if the mobile terminal 50 is different from the mobile terminal 50 changed in step S71 (Yes in step S74), the nurse call server 20 changes the mobile terminal 50 to be called from the mobile terminal 50 identified in step S63, the mobile terminal 50 changed in step S67, or the mobile terminal 50 changed in step S71 to the mobile terminal 50 selected in step S73 (step S75).

[0148] On the other hand, in step S74, if the mobile terminal 50 is the same as the mobile terminal 50 identified in step S63, if the mobile terminal 50 is the same as the mobile terminal 50 changed in step S67, or if the mobile terminal 50 is the same as the mobile terminal 50 changed in step S71 (No in step S74), the nurse call server 20 proceeds to step S76 while keeping the mobile terminal 50 to be called as the mobile terminal 50 identified in step S63, the mobile terminal 50 changed in step S67, or the mobile terminal 50 changed in step S71.

[0149] Next, the nurse call server 20 calls the predetermined mobile terminal 50 that was set as the mobile terminal 50 to be called in step S74 or step S75 (step S76).

[0150] According to the fifth information processing method in the information processing system 1, even if the correspondence between the caregiver and the patient under his / her care is determined in advance, the correspondence can be appropriately changed according to the attendance status of the caregiver, thereby realizing smooth calling between the patient and the caregiver.

[0151] Furthermore, according to the fifth information processing method, it is possible to obtain other effects similar to those of the fourth information processing method.

[0152] Moreover, the information processing system 1 and the program executed in the nurse call server control unit 21 can also provide the same effects as the fifth information processing method.

[0153] The present invention is not limited to the above-described embodiment, and can be freely modified, improved, etc. as appropriate. The material, shape, size, numerical value, form, number, location, etc. of each component in the above-described embodiment are arbitrary and not limited as long as the present invention can be achieved. [Explanation of symbols]

[0154] 1: information processing system, 2: hospital, 4: nurse call system, 11: nurse call handset, 12: corridor light, 13: nurse call master, 13a: small monitor, 13b: large monitor (an example of a second display unit), 14: nurse call controller, 14a: memory unit, 15: exchange, 16: base station, 20: nurse call server (an example of a first server), 21: nurse call server control unit, 22: memory unit (an example of a first memory unit), 24: reception unit, 25: calculation unit, 26: data generation unit, 27: incentive generation unit, 28: calling unit, 30: care information server (an example of a second server), 31: care information server control unit, 32: memory unit (an example of a second memory unit), 34: information generation unit, 35: location information reception unit, 40: item purchase system, 50: mobile terminal, 51: display screen (an example of a first display unit)

Claims

1. A plurality of mobile terminals each having a first display unit, the mobile terminals being carried by each caregiver in a predetermined facility; A control unit capable of communicating with the plurality of mobile terminals; A second display unit associated with the control unit; Equipped with The control unit is a calculation unit that calculates an individual workload of each of the caregivers within a predetermined period based on a first condition, and thereby calculates a group workload for each group to which each of the caregivers belongs; a data generating unit that generates group list data to be displayed on at least one of the first display unit and the second display unit by associating each group with the group workload; having The first condition includes at least one of a call type and a number of caregivers in the facility per hour.

2. each of the plurality of mobile terminals has individual identification information; The control unit is A reception unit that receives call information regarding a call from a care recipient that the care worker is in charge of; a calling unit that calls a predetermined mobile terminal among the plurality of mobile terminals based on the call information and the group list data; The system of claim 1 further comprising:

3. The system described in claim 1 or 2, wherein the data generation unit generates recommendation data for recommending changes to at least one of the organization of the groups and the correspondence between the caregivers and the care recipients for which the caregivers are responsible, based on the group list data.

4. The system according to claim 1 , wherein the data generation unit generates recommendation data for recommending changes to the number of caregivers working in the specified facility during a specified time period based on the group list data.

5. An information processing method executed in a control unit capable of communicating with a plurality of mobile devices carried by each caregiver in a predetermined facility, comprising: calculating a group workload for each group to which each of the caregivers belongs by calculating an individual workload for each of the caregivers within a predetermined period based on a first condition; generating group list data that is displayed on at least one of a first display unit of each of the plurality of portable terminals and a second display unit associated with the control unit by associating each group with the group workload; Including, The information processing method, wherein the first condition includes at least one of a call type and a number of caregivers in the facility per hour.

6. A program executed in a control unit capable of communicating with a plurality of mobile devices carried by each caregiver in a predetermined facility, The program causes the control unit to calculating a group workload for each group to which each of the caregivers belongs by calculating an individual workload for each of the caregivers within a predetermined period based on a first condition; generating group list data that is displayed on at least one of a first display unit of each of the plurality of portable terminals and a second display unit associated with the control unit by associating each group with the group workload; Run the command, The first condition includes at least one of a call type and a number of caregivers in the facility per hour.

Images