Nurse Call System

Abstract

To provide a nurse call system that enables an individual nurse to respond to a call from a patient even if there are neither base station nor exchange.SOLUTION: A nurse call system comprises: a movable terminal device 5 communicating with a controller 4 via any of access points 6 disposed at a plurality of locations on a LAN 10; a two-way communication device 8 that on the basis of a call signal transmitted from a nurse call slave unit 1, relays call information output to the terminal device 5 by the controller 4; a chatbot 7 that is disposed on a communication network N and creates a message card comprising a reply button B5 on the basis of the call information output from the controller 4 via the two-way communication device 8; and a chat server 9 notifying the terminal device 5 of the message card created by the chatbot 7. The terminal device 5 receives the message card via the chat server 9 and displays the received message card on a display unit 51.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a nurse call system, and more particularly to a nurse call system that can communicate with terminals carried by nurses without installing a base station. [Background technology]

[0002] Nurse call systems that allow nurses to carry mobile phones and respond to calls from patients even when they are not at the nursing station are becoming widespread. For example, in Patent Document 1, by placing base stations at appropriate locations within the hospital, it became possible for nurses to communicate between their mobile phones, such as smartphones, and the control device wherever they were in the hospital. This allowed the nurse in charge to respond to a nurse call from a patient in a hospital room, no matter where they were. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2014-171191 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, in order to communicate between the mobile phone and the control device and to enable calls to be made to patients, a switchboard and a large number of base stations were required, resulting in a high-cost configuration. Therefore, a system that would enable individual nurses to respond to calls from patients with a low-cost configuration was desired.

[0005] In view of the above problems, the present invention aims to provide a nurse call system that allows individual nurses to recognize calls from patients and to respond to calls without the need for a base station or exchange. [Means for solving the problem]

[0006] In order to solve the above problem, the invention of claim 1 is a nurse call system having a nurse call handset for a patient to call a nurse, a corridor light that relays a call signal from the nurse call handset, a nurse call master unit for receiving and responding to calls, and a controller that controls communication between the devices, and the corridor light, nurse call master unit, and controller are connected via a LAN, and the system has a display unit and an operation unit, and can be operated by any of a plurality of access points installed on the LAN. and communicates wirelessly with the controller. Make it possible Movable A terminal device; The system includes a chatbot arranged on a communication network and generating a message card, a chat server that notifies a terminal device of the message card generated by the chatbot, and a two-way communication device that allows the control device and the chatbot to communicate with each other. The chatbot receives a call signal output from the control device based on a call signal transmitted from a nurse call handset. Generate message cards based on call information At that time, a message card having a reply button which is also a recovery operation button is generated and output. Chat server, Through a communication network The data is sent to the terminal device and displayed on the display. When the reply button displayed on the operation unit is operated, a recovery signal is sent back to the control unit via the communication network, chat server, chatbot, and two-way communication device, and the call control ends. It is characterized by: With this configuration, call information is displayed on the terminal device when a patient calls, so even nurses who are not at the nursing station can recognize calls from patients by carrying the terminal device. Therefore, there is no need to install a switchboard and multiple base stations as in conventional systems that use mobile phones, and nurses can recognize the occurrence of nurse calls with an inexpensive configuration.

[0007] In addition, The call can be reset by pressing the reply button displayed on the terminal device, so recovery operations can be performed without the terminal device being configured specifically for the nurse call system. For example, a laptop computer can be used as the terminal device.

[0008] Claim 2 The invention is as follows: 1 In the configuration described above, the system is equipped with a plurality of terminal devices, and the control unit has a patient information memory unit that stores association information between the nurse call handset and the patient, a nurse team memory unit that associates the patient and the nurse, and a terminal information memory unit that associates the nurse and the terminal device, and the call information output by the control unit based on a call signal from the nurse call handset includes the patient information of the caller and is sent to the terminal device assigned to the nurse associated with the patient, and the message card includes the patient information of the caller. According to this configuration, a nurse who receives the call information via the terminal device can easily identify the patient who has made the call and deal with the situation. Effect of the Invention

[0009] According to the present invention, call information is displayed on the terminal device when a patient calls, so even nurses who are not at the nursing station can recognize calls from patients by carrying the terminal device. Therefore, unlike conventional systems that use mobile phones, there is no need to install a switchboard and multiple base stations, and nurses can recognize the occurrence of nurse calls with an inexpensive configuration. [Brief description of the drawings]

[0010] [Figure 1] 1 is a configuration diagram showing an example of a nurse call system according to the present invention. [Diagram 2] FIG. 2 is a functional block diagram of a controller. [Diagram 3] FIG. 2 is a functional block diagram of a terminal device. [Figure 4] FIG. 1 is a functional block diagram of a chatbot. [Diagram 5] FIG. 4 is a diagram showing a call display screen of the terminal device. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. Fig. 1 is a block diagram showing an example of a nurse call system according to the present invention. The nurse call system is composed of a nurse call handset (hereinafter referred to as the "handset") 1, which is installed at each bed and allows patients to call a nurse, a corridor light 2 in front of the patient's room to indicate when a call has occurred, a nurse call master unit (hereinafter referred to as the "master unit") 3, which is installed at the nurse's station and allows nurses to respond to calls from patients, a controller 4 that controls communication between the corridor light 2 and the master unit 3, a terminal device 5 that nurses carry around to recognize calls from patients, an access point 6 that enables wireless communication of the terminal device 5, a chatbot 7 that creates messages, a two-way communication device 8 that enables communication between the controller 4 and the chatbot 7, and a chat server 9 that communicates with the terminal device 5 and sends message cards.

[0012] The corridor light 2, the parent unit 3, and the two-way communication device 8 are connected to the control unit 4 via a LAN 10, and the child unit 1 and the corridor light 2 are connected via a transmission line L1. The chatbot 7 and the chat server 9 are installed outside the hospital and are connected to the control unit 4 inside the hospital via a communication network N. The two-way communication device 8 is for implementing communication between the chatbot 7 and the control device 4, and is not involved in communication between the chat server 9 and the control device 4, etc. Also, 11 is a HUB.

[0013] The handset 1 has a call grip button 1a that the patient operates to make a call, a plate handset 1b equipped with a function for making a call, and a notification section (not shown) that notifies the patient when a recovery operation is performed. The corridor light 2 has a call display section 2a that notifies a call generated by operating the handset 1, and a patient information display section 2b that displays patient information. The base unit 3 includes a handset 31 for making calls, a first display unit 32 for displaying various patient information, a second display unit 33 for displaying the caller's patient information, and the like.

[0014] 2 shows a functional block diagram of the control unit 4. The control unit 4 includes a patient information storage unit 41 that stores the relationship between the patient and the handset 1, a nurse team storage unit 42 that stores the nurse team in charge of each patient, a terminal information storage unit 43 that stores the association between the nurse and the terminal device 5, i.e., the information of the terminal device 5 assigned to the nurse, a communication unit 44 that communicates with devices in the hospital via the LAN 10, an external communication unit 45 that communicates with external devices via the communication network N, a control unit CPU 46 that controls the control unit 4, and the like. The control unit 4 receives a call signal transmitted by the operation of the handset 1, and transmits call information to the base unit 3 and the terminal device 5 to notify the occurrence of a call. In addition, when a response operation is received from the base unit 3, a communication path is formed to enable a call between the patient and the nurse. Furthermore, when a reply operation (recovery operation) is received from the terminal device 5 to which the call information was sent, a reply signal (recovery signal) is transmitted to the handset 1, and the call control ends.

[0015] 3 shows a functional block diagram of the terminal device 5. The terminal device 5 has a display unit 51 that displays various information, an operation unit 52 that performs various operations, a terminal device CPU 53 that controls the terminal device 5, a communication unit 54 that communicates with an access point via Wi-Fi, a storage unit 55 that stores received content, etc. The terminal device 5 can be a notebook computer or a tablet terminal, and multiple terminals are provided and assigned to each nurse.

[0016] 4 shows a functional block diagram of the chatbot 7. The chatbot 7 has a communication unit 71 and a message card creation unit 72 with a text-format dialogue interface, and creates a message card in accordance with a preset processing procedure based on information such as the call type, hospital room number, and patient name contained in the call information sent from the control unit 4, and sends it to the chat server 9. The chatbot 7 creates a message card equipped with a reply button for replying. In addition, the chat bot 7 relays a recovery signal or the like transmitted from the chat server 9 and transmits it to the control device 4. The chat bot 7 can use, for example, Azure (registered trademark) bot service.

[0017] The two-way communication device 8 has an API execution program installed, enabling communication between the chatbot 7 and the control device 4 via the communication network N. The two-way communication device 8 also has a firewall function, preventing the intrusion of unauthorized signals from the outside.

[0018] The chat server 9 communicates with the terminal device 5 and transmits a message card generated by the chatbot 7 to the terminal device. The chat server 9 may be, for example, a Teams (registered trademark) server.

[0019] The operation of the nurse call system configured as described above is as follows. The following mainly describes the call operation by the handset 1. When the handset 1 is operated to make a call, a call signal is generated in the handset 1 and transmitted to the controller 4 via the corridor light 2. The control unit 4 that receives the call signal generates call information to which the caller's patient information read from the patient information storage unit 41 is added based on the call signal, and transmits the call information to the parent unit 3. At the same time, the control unit 4 reads the nurse-in-charge information from the nursing team storage unit 42, and further reads the information of the terminal device 5 assigned to the nurse-in-charge from the terminal information storage unit 43, and transmits the call information to which the patient information is added to that terminal device 5 (an individual terminal device of the nursing team in charge of the patient).

[0020] On the other hand, the base unit 3 that receives the call information transmitted from the control unit 4 sounds a ring tone and displays the caller's patient information on the second display unit 33. Then, when the handset 31 is picked up, the control unit 4 forms a communication path and enables a call to be made with the called patient. In addition, upon receiving a response operation from the base unit 3, the control unit 4 stops sending the call information to the terminal device 5.

[0021] The call information sent from the control device 4 to the terminal device 5 is transmitted to the terminal device 5 via the two-way communication device 8, the chatbot 7, and the chat server 9. Specifically, the call information sent from the control device 4 to the chatbot 7 via the two-way communication device 8 generates a message card with a reply button attached for generating a reply signal in the chatbot 7. However, the reply signal generated by this reply button is composed of a recovery operation button for resetting the call operation. The message card thus generated is transmitted to the terminal device 5 via the chat server 9. 。

[0022] Fig. 5 shows the text thus generated from the call information displayed on the terminal device 5. As shown in Fig. 5, the call type B1, room number B2, bed number B3, patient name B4, reply button B5, etc. are displayed. When the nurse checks this display and touches or clicks the reply button B5, which is part of the operation unit 52, a recovery signal is returned. This recovery signal is returned to the chatbot 7 via the communication network N and chat server 9, and is further transmitted to the control unit 4 via the two-way communication device 8. Upon receiving this recovery signal, the control unit 4 transmits the recovery signal to the calling handset 1, resets the call control, and ends the call operation. In the handset 1 that receives the recovery signal, a notification unit (not shown) goes out and the call control ends.

[0023] In this way, when a patient calls by operating the handset 1, the call information is displayed on the terminal device 5, so even a nurse who is not at the nursing station can recognize the call from the patient by carrying the terminal device 5. Therefore, unlike conventional systems that use mobile phones such as smartphones, there is no need to install a switchboard and multiple base stations, and nurses can recognize the occurrence of a nurse call with an inexpensive configuration. In addition, the reply button B5 generated by the chatbot 7 is displayed on the terminal device 5, and by operating the reply button B5, the calling patient can understand that the call has been recognized. Therefore, since the terminal device 5 can respond by operating the reply button B5, a terminal dedicated to the nurse call system is not required, and a notebook computer or tablet terminal can be used as the terminal device 5. The nurse who receives the call information via the terminal device 5 can easily deal with the situation because they can know the name of the patient who made the call, and because the reply button B5 is a recovery operation button, operating the reply button B5 ends the call control.

[0024] In the above embodiment, the chatbot 7 and the chat server 9 are provided independently, but they may be integrated together. Furthermore, the chatbot 7 generates a message card with the reply button B5 added, but the generated message card may not have a reply button and may simply notify the user of the occurrence of a call. Furthermore, in the above embodiment, the call information from the patient displayed on the terminal device 5 includes the call type, room number, etc. in addition to the patient name, but it may also include only the patient name. [Explanation of symbols]

[0025] 1·Nurse call handset, 2·Corridor light, 3·Nurse call parent unit, 4·Control unit, 5·Terminal device, 6·Access point, 7·Chatbot, 8·Two-way communication device, 9·Chat server, 10·LAN, 41·Patient information storage unit, 42·Nurse team storage unit, 43·Terminal information storage unit, 51·Display unit, 52·Operation unit, B5·Reply button (recovery operation button).

Claims

1. A nurse call system comprising a nurse call handset for a patient to call a nurse, a corridor light that relays a call signal from the nurse call handset, a nurse call master unit that receives and responds to calls, and a controller that controls communication between the devices, the corridor light, the nurse call master unit, and the controller being connected via a LAN; a mobile terminal device having a display unit and an operation unit, capable of wirelessly communicating with any one of a plurality of access points installed on the LAN and capable of communicating with the controller; a chat bot arranged on a communication network for generating a message card, and a chat server for notifying the terminal device of the message card generated by the chat bot; A two-way communication device that allows the controller and the chatbot to communicate with each other, The chatbot generates a message card based on the call information output from the control device based on the call signal transmitted from the nurse call handset, and generates and outputs the message card having a reply button that is also a recovery operation button. the message card is transmitted to the terminal device via the chat server and the communication network and is displayed on the display unit; A nurse call system characterized in that, when the reply button displayed by operating the operating unit is operated, a recovery signal is returned to the controller via the communication network, the chat server, the chatbot, and the two-way communication device, and call control is terminated.

2. The system includes a plurality of the terminal devices, and the control unit includes a patient information storage unit that stores association information between the nurse call handset and the patient, a nurse team storage unit that associates the patient with the nurse, and a terminal information storage unit that associates the nurse with the terminal device, The call information output by the control unit based on the call signal from the nurse call handset includes the caller's patient information and is transmitted to the terminal device assigned to the nurse associated with the patient; 2. The nurse call system according to claim 1, wherein said message card includes information about the patient who made the call.

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