Information provision system, information provision method, and computer program

JP7638130B2Active Publication Date: 2025-03-03NTT DOCOMO BUSINESS INC
View PDF 2 Cites 0 Cited by

Patent Information

Application Number
JP2021057151
Authority / Receiving Office
JP · JP
Patent Type
Patents
Current Assignee / Owner
Filing Date
2021-03-30
Publication Date
2025-03-03
Estimated Expiration
2041-03-30

Smart Images

  • Figure 0007638130000001
    Figure 0007638130000001
  • Figure 0007638130000002
    Figure 0007638130000002
  • Figure 0007638130000003
    Figure 0007638130000003
Patent Text Reader

Abstract

To provide an information providing system that provides information for accurately analyzing emotion of a customer in customer service, an information providing method, and a computer program.SOLUTION: In an information providing system, a plurality of operator terminals, a plurality of customer terminals, a database, a management apparatus, a cloud server, and a manager apparatus perform voice communication via the cloud server. The manager apparatus includes: an analysis unit which classifies a speech into one of customer emotion evaluation indices, using data obtained by quantifying voice data of the speech between a customer and an operator from emotion; and a provision unit which provides a result of the classification. The provision unit displays information on the classified customer emotion evaluation index on a screen D7.SELECTED DRAWING: Figure 10
Need to check novelty before this filing date? Find Prior Art

Citation Information

Patent Citations

  • Business support apparatus, business support method, and business support program

    JP2020184243A

  • Expression classification device, expression classification method, dissatisfaction detection device, and dissatisfaction detection method

    WO2014069122A1