LOST PROPERTY MANAGEMENT SYSTEM, LOST PROPERTY MANAGEMENT DEVICE, LOST PROPERTY MANAGEMENT METHOD, AND PROGRAM

Abstract

To provide a lost property management system, a lost property management device, a lost property management method, and program that can reduce the burden of lost property management business by facility staff and save the space of a storage of lost property.SOLUTION: In a left-behind-item management system 100, when information (location information) indicating a place of acquisition included in left-behind-item registration information is a room provided by a facility, a contact address on a guest who was using the room on a date of acquiring a left behind item (date of finding) is extracted from guest information of accommodation ledger data, and a left-behind-item notification is transmitted (output) for informing that the left behind item was found in the room to the extracted contact address.SELECTED DRAWING: Figure 19

Description

[Technical field]

[0001] The present invention relates to a lost-item management system, a lost-item management device, a lost-item management method, and a program for managing lost-item information on lost items. [Background technology]

[0002] When lost property such as lost property is found in a facility such as a hotel or a station, the lost property is stored at the facility for a certain period of time. The facility may have a management system that manages information about the stored lost property in a database. The database stores information about the lost property such as the product name, type, color, size, purpose, date and time of finding, and location of finding, along with an image of the lost property. When the owner contacts the facility about the lost property during the storage period, the facility staff interviews the owner about the date and time of loss, the location where the property is thought to have been lost, the characteristics of the lost property, etc., and searches for and identifies the corresponding lost property using the management system based on the information obtained. The facility staff takes the lost property identified in this way out of the storage facility and returns it to the owner by carrying out a shipping procedure to send it to the address obtained from the owner.

[0003] Conventionally, a system is known that can identify the owner of a lost item such as a forgotten item and facilitate the sending procedure by facility staff (see Patent Document 1). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2003-6386 A Summary of the Invention [Problem to be solved by the invention]

[0005] However, if there is no inquiry about a lost item, the lost item will continue to be stored at the facility. If the number of lost items without inquiries gradually increases, not only will management become complicated, but a large storage space must be secured to store many lost items. In particular, in the current situation where there are few inquiries about inexpensive lost items, the facility has a responsibility to store these lost items in order to respond to inquiries, but cannot dispose of lost items without inquiries without the owner's permission. For this reason, the facility staff is forced to perform management tasks such as storing and managing lost items for which there are no inquiries for a long time, managing the storage period, and managing the timing of disposal, which places an extremely heavy burden on the facility staff.

[0006] The object of the present invention is to provide a lost property management system, a lost property management device, a lost property management method, and a program that can reduce the burden on facility staff in managing lost property and also reduce the space required for storing lost property. [Means for solving the problem]

[0007] (1) A lost-item management system according to one aspect of the present invention is a lost-item management system that manages lost-item information relating to lost items. The lost-item management system includes a user information storage unit that stores user information including contact information of users who use a facility, a registration processing unit that registers the lost-item information including at least location information where the lost item was found, an extraction processing unit that extracts, when the registered location information is a location provided for use by the user, the contact information of a user who used the location on or immediately before the date the lost item was found from the user information storage unit, and a notification output unit that outputs a notification to the extracted contact information to inform the user that the lost item was found at the location provided for use.

[0008] With this configuration, a notification of lost property is sent to the contact information of a user who is likely to be the owner. This allows facility users to become aware of the existence of lost property if it belongs to them. In addition, the number of inquiries about lost property from users who receive the notification increases. As a result, more lost property is returned to its owner, reducing the number of lost property stored at the facility and eliminating the need to secure unnecessarily large storage space. Furthermore, the burden of storage and management work on facility staff is reduced.

[0009] (2) The user information includes a plurality of the contact points having different priorities, and the extraction processing unit extracts the contact points having the highest priority.

[0010] This allows a lost item notification to be sent to a designated high-priority contact, so that the recipient can quickly notice, open, and understand the contents of the notification.

[0011] (3) The notification output unit outputs the notification in accordance with the elapsed time from the completion of a usage termination procedure by the user at the usage providing location.

[0012] This allows the user to receive the notification at a timing that corresponds to the elapsed time.

[0013] (4) The lost-item management system of the present invention further includes a determination unit that determines whether the elapsed time is less than a predetermined threshold value. In this case, the notification output unit outputs the notification without delay after the registration of the lost-item information if the elapsed time is less than the threshold value, and outputs the notification at a predetermined set time after the registration of the lost-item information if the elapsed time is equal to or greater than the threshold value.

[0014] This allows the user who receives the notification to receive the lost item not long after the completion of the usage termination procedure. This allows the user, if still near the facility, to return to the facility to retrieve the lost item, and the lost item is quickly returned to its owner. Also, if a long time has passed since the completion of the usage termination procedure, there is a high possibility that the user will not be able to return to the facility to retrieve the item even if they receive the notification. In this case, the rate at which users open the notification early can be increased by notifying the user at a specified set time, for example, at a time when the user is likely to open the notification.

[0015] (5) The lost property management system of the present invention further includes a determination unit that determines whether the elapsed time is less than a predetermined threshold value. In this case, the notification output unit outputs the notification including information of high urgency when the elapsed time is less than the threshold value, and outputs the notification without the information when the elapsed time is equal to or greater than the threshold value.

[0016] In this way, by including information such as a message of high urgency in the notification, it is expected that the user will notice the notification and open it promptly, which will increase the possibility that the user will return to the facility to retrieve the lost item.

[0017] (6) The user information includes the location of use provided by the user and the date of use. In this case, the extraction processing unit extracts the contact information from the user information including the location of use provided that matches the registered location information and the date of use that matches the discovery date.

[0018] This makes it possible to reliably extract the contact information from the user information.

[0019] (7) The lost-item information includes characteristic information of the lost item. In this case, the notification output unit outputs the notification including the characteristic information.

[0020] By receiving such a notification, users can easily understand the details of the lost item and easily determine whether the lost item is theirs or not, which is expected to increase the number of inquiries about lost items.

[0021] (8) The lost-item management system of the present invention further comprises a sharing processing unit that shares the registered lost-item information with the information terminal used by the user via a network.

[0022] This allows the user to check the lost item information shared over the network from an information terminal. As a result, for example, if the lost item information includes a photographic image of the lost item, the user can determine at a glance whether the lost item is his or hers.

[0023] (9) A lost-item management device according to another aspect of the present invention is a lost-item management device that manages lost-item information relating to lost items. The lost-item information includes at least location information where the lost item was found. In this case, the lost-item management device includes an extraction processing unit that, when the location information is a location provided for use by the user, extracts the contact information of a user who used the location on or immediately before the date on which the lost item was found from a user information storage unit that stores user information including contact information of users who use facilities, and a notification output unit that outputs a notification to the extracted contact information to inform the user that the lost item was found at the location provided for use.

[0024] (10) A lost-item management method according to another aspect of the present invention is a lost-item management method for managing lost-item information on lost items, the lost-item management method being a method executed by one or more processors, which includes the following steps: a registration step of registering lost-item information including at least location information where the lost item was found, a determination step of determining whether the registered location information is a location provided for use by the user, an extraction step of extracting, if the location information is the location provided for use, the contact information of the user who used the location provided for use on or immediately before the date on which the lost item was found from a user information storage unit that stores user information including contact information of users who use facilities, and an output step of outputting a notice to the extracted contact information to inform the user that the lost item was found at the location provided for use.

[0025] (11) The present invention can also be understood as a program for managing lost-item information on lost items, which is a program for causing one or more processors to execute each step of the lost-item management method, or a computer-readable recording medium having such a program non-temporarily recorded thereon. That is, the program causes one or more processors to execute the following steps: a registration step for registering the lost-item information including at least location information where the lost item was found, a determination step for determining whether the registered location information is a location provided for use by the user, an extraction step for extracting, if the location information is the location provided for use, the contact information of the user who used the location provided for use on or immediately before the date on which the lost item was found from a user information storage unit that stores user information including contact information of users who use facilities, and an output step for outputting a notice to the extracted contact information to inform the user that the lost item was found at the location provided for use. Effect of the Invention

[0026] According to the present invention, it is possible to reduce the burden on facility staff in managing lost items, and also to realize space saving for storing lost items. [Brief description of the drawings]

[0027] [Figure 1] FIG. 1 is a network connection diagram showing the network configuration of a lost property management system. [Diagram 2] FIG. 2 is a block diagram showing the configuration of a management device provided in the lost property management system. [Diagram 3] FIG. 3 is a block diagram showing the configuration of an information terminal connected to the lost-and-found management system. [Figure 4] FIG. 4 is a diagram showing an example of a screen (login screen) of an information terminal used by a finder of a lost item. [Diagram 5] FIG. 5 is a diagram showing an example of a screen (home screen) of an information terminal used by a finder of a lost item. [Figure 6] FIG. 6 is a diagram showing an operation for capturing an image of a lost item on the home screen of an information terminal used by a finder of a lost item. [Figure 7] FIG. 7 is a diagram showing an operation for registering information about a lost item on the home screen of an information terminal used by a finder of a lost item. [Figure 8] FIG. 8 is a diagram showing an operation for reading the two-dimensional code of the identification label on the home screen of an information terminal used by a finder of a lost item. [Figure 9] FIG. 9 shows the lost item registration information displayed on the home screen after the two-dimensional code on the lost item identification label is read. [Figure 10] FIG. 10 is a diagram showing an operation for changing the status of lost-item registration information on the home screen of an information terminal used by a finder of a lost item. [Figure 11] FIG. 11 is a diagram showing an operation for updating lost item registration information on the home screen of an information terminal used by a finder of a lost item. [Figure 12] FIG. 12 is a diagram showing a management table of lost property registration information registered in the database. [Figure 13] FIG. 13 is a diagram showing a status list including types of status of lost-item registration information registered in the database. [Figure 14] FIG. 14 is a diagram showing an example of a lost property management screen that is read out from the database and displayed on the display unit of the management device. [Figure 15] FIG. 15 is a diagram showing an operation for changing the status on the lost property management screen of the management device. [Figure 16] FIG. 16 is a diagram showing a state in which the status has been changed on the lost property management screen of the management device. [Figure 17] FIG. 17 is a flowchart illustrating an example of a procedure for a new lost-item registration process executed by the control unit of the information terminal. [Figure 18] FIG. 18 is a flowchart illustrating an example of a procedure of a database registration process executed by the control unit of the management device. [Figure 19] FIG. 19 is a flowchart illustrating an example of a procedure of a left-behind notification process executed by the control unit of the management device. [Figure 20] FIG. 20 is a flowchart showing another example of the procedure of the lost-item notification process. [Figure 21] FIG. 21 is a flowchart showing another example of the procedure of the lost-item notification process. [Figure 22] FIG. 22 is a flowchart illustrating an example of a procedure of a status update process executed by the control unit of the information terminal. [Diagram 23] FIG. 23 is a flowchart illustrating an example of a procedure of a database registration and update process executed by the control unit of the management device. [Figure 24] FIG. 24 is a flowchart illustrating an example of a procedure for a process of sharing lost-item registration information of a notification target, which is executed by the control unit of the management device. [Diagram 25] FIG. 25 is a flowchart illustrating an example of a procedure for a sharing process of lost-item registration information to be shipped, which is executed by the control unit of the management device. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0028] Hereinafter, an embodiment of the present invention will be described with reference to the drawings as appropriate. Note that the embodiment described below is merely an example of the present invention, and does not limit the technical scope of the present invention.

[0029] 1 is a network connection diagram showing the configuration of a lost property management system 100 including a management device 10 according to an embodiment of the present invention. The lost property management system 100 of this embodiment is specifically realized by the management device 10. The lost property management system 100 is an example of a lost property management system of the present invention. The management device 10 is also an example of a lost property management device of the present invention.

[0030] The lost-and-found management system 100 is installed and used in accommodation facilities having multiple rooms (examples of the places of use and provision of the present invention), such as hotels and inns. The lost-and-found management system 100 is configured to be able to manage lost-and-found registration information (lost-item information) stored in a database 30 connected via a network.

[0031] In the following, the lost and found management system 100 will be described as being independent from other systems, but the lost and found management system 100 may also be incorporated into a property management system (PMS) that centrally manages, for example, reservation information regarding users' accommodation reservations, the number of rooms available at accommodation facilities, and guest information including the names, addresses, and contact information (such as mobile phone numbers and email addresses) of guests.

[0032] In addition, in this embodiment, the lost property management system 100 introduced in a lodging facility is described as an example, but the lost property management system 100 is not limited to lodging facilities, and can be introduced in various facilities such as an office that rents out multiple conference rooms, a railway office that manages multiple stations and multiple railroad cars, an airport facility that manages the operation of multiple passenger aircraft, a port facility that manages multiple ships, an office that rents cars and motorcycles, an office building that manages multiple office rooms, a food and beverage establishment that operates multiple restaurants, a theme park such as an amusement park with multiple attractions and other playground equipment, and a shopping mall with multiple stores as tenants. In this case, the conference room, the station, the railway car, the seats of the railway car, the passenger aircraft, the seats of the passenger aircraft, the office room, the restaurant, the playground equipment, and the store correspond to the use provision location of the present invention. In addition, the use history transfer information including the use provision location used by the user, the use date, the user's name, the user's contact information, etc. corresponds to the user information of the present invention.

[0033] [Configuration of Lost Property Management System 100] As shown in Fig. 1, the lost property management system 100 includes a management device 10, an information terminal 20, and a database 30. The management device 10 is connected to one or more information terminals 20 carried by staff of the accommodation facility and the database 30 via a network so that they can communicate with each other. The network is, for example, a wireless communication network or a wired communication network. The management device 10 is also connected to the above-mentioned hotel management system via the network so that they can communicate with each other.

[0034] In addition, the management device 10 of the lost item management system 100 is connected to a shipping processing system 200 operated and managed by a business operator other than the accommodation facility, and a user terminal 40 to which a lost item notification, described below, is sent, via a network such as the Internet so that they can communicate with each other.

[0035] The management device 10 is an information processing device managed by the accommodation facility, and may be, for example, a server computer, a server device such as a cloud server, or a personal computer. The management device 10 is not limited to a single computer, and may be a computer system in which multiple computers work together, or a cloud computing system. Various processes executed by the management device 10 may be executed in a distributed manner by one or multiple processors. Computer software for operating the lost property management system 100 is installed in the management device 10.

[0036] The information terminal 20 is an information processing device or terminal device used by the staff of the accommodation facility. The information terminal 20 is, for example, a mobile terminal such as a smartphone or tablet terminal that can be carried around. An application (software) is installed on the information terminal 20 to cooperate with the lost property management system 100 and to register information on lost property (lost property) of guests of the accommodation facility in the database 30 and to read out the lost property registration information registered in the database 30.

[0037] The database 30 is a storage device such as an HDD or SSD that stores lost property registration information, including multiple pieces of lost property information related to items left behind by users or the like found in accommodation facilities, and various other information in a manner that allows management of the information as a database. The database 30 is connected to the management device 10, the information terminal 20, and the above-mentioned hotel management system via a network so that data can be communicated therewith. The database 30 may be configured as an external device such as another server device or a storage device. The database 30 may also be a storage device connected to the management device 10 via a local network. The database 30 may also be a storage device provided in the management device 10. In this case, the lost property management system 100 is configured to include the management device 10 and the information terminal 20.

[0038] The delivery processing system 200 is for supporting delivery operations according to the contents of the delivery operation request. This delivery processing system 200 is introduced to a delivery company that receives a delivery operation request from an accommodation facility for the delivery of lost items.

[0039] When the shipping company receives a request from an accommodation facility to ship a lost item, it performs the task of shipping the lost item to its owner on behalf of the accommodation facility staff. For example, if a lost item is found in a room at an accommodation facility, the accommodation facility staff checks the contact information of the guest in that room using the accommodation ledger data, etc., contacts the guest, informs the guest of the lost item, and confirms shipping information such as the guest's intention to return the item, contact information (phone number, email address, etc.), and delivery information (name, address, etc.), and then provides the lost item together with the shipping information to the shipping company, thereby requesting the shipping task. Even if the accommodation facility staff performs the shipping task without requesting the shipping company, the accommodation facility staff must check the contact information of the guest and confirm the guest's intention to return the item and the shipping information.

[0040] As described below, the lost property management system 100 of this embodiment can eliminate the work of checking the contact information of the guest who is likely to be the owner of the lost property and sending the information of the lost property to the contact information, which was previously performed by the hotel staff. This can reduce the workload of the hotel staff.

[0041] [Database 30] The database 30 is allocated with a lost property information storage section 31, a shared information storage section 32, and a lodger information storage section 33 (an example of a user information storage section of the present invention) as storage areas.

[0042] The lodger information storage unit 33 is a memory area in which lodger ledger data is stored. The lodger ledger data includes reservation information of a user (booker) who has made a reservation to use an accommodation facility, and lodger information (user information) of a user (lodger) who has used the accommodation facility. The lodger information includes reservation information obtained from a user at the time of reservation, check-in information obtained from a user at the time of check-in, and check-out information obtained from a user at the time of check-out. The database 30 is connected to the above-mentioned hotel management system via a network, and the hotel management system registers the lodger information in the lodger ledger data in the lodger information storage unit 33, or updates the lodger ledger data in the lodger information storage unit 33 with the lodger information.

[0043] The reservation information is information entered when a user uses his / her user terminal 40 to make a reservation, for example, by accessing the accommodation reservation page of a website operated by the accommodation facility or the management company, and includes information such as the user's name, contact details (telephone number, email address, etc.), and planned date of stay (reservation date).

[0044] The check-in information is information input during the check-in procedure when the user visits the accommodation facility, and includes information on the date and time of check-in, the room number (room information), the number of guests staying, the payment status, the payment method, etc. The check-in information may be input by the user via a self-service terminal installed at the accommodation facility, or may be information input by a front desk staff member operating a terminal device of the hotel management system and inputting information obtained from the user.

[0045] The check-out information is information inputted when the user performs the check-out procedure on the last day of the accommodation schedule, and includes information on the date and time of check-out, the payment status, etc. The check-out information may be inputted by the user via a self-service terminal installed at the accommodation facility, or may be information inputted by a front desk staff member operating a terminal device of the hotel management system and inputting information obtained from the user.

[0046] The lost property information storage unit 31 is a storage area in which lost property information on lost property found at the accommodation facility is stored. Specifically, lost property registration information including multiple lost property information on lost property is registered in the lost property information storage unit 31 in a state where it is managed by management number. FIG. 12 shows a management table 31A including multiple lost property registration information registered in the database 30. As shown in FIG. 12, each lost property registration information is assigned a management number, and the lost property registration information includes multiple pieces of lost property information such as the management number, the finder's registration ID, the date and time of finding, the location where the lost property was found, the type, characteristics, a photo image, a notification status, and a status. As will be described later, the staff of the accommodation facility can newly register lost property information on lost property found in the lost property information storage unit 31 by operating an application running on the information terminal 20. In addition, each piece of lost property information already registered in the lost property registration information can be changed or updated by the staff of the accommodation facility operating the management device 10 or the information terminal 20.

[0047] As shown in a status list 301 in Fig. 13, 11 types of statuses are defined for the status included in the lost property registration information. These types can be selected by operating pull-down keys 71A, 55 on a home screen 42 (see Fig. 5) of an application running on an information terminal 20 described later, or on a lost property management screen 141 (see Fig. 14) displayed on the display unit 14 of the management device 10. Here, Fig. 13 shows the status list 301 including the types of statuses, with the name and content of each status listed.

[0048] The notification status included in the lost item registration information may be registered as "notified", indicating that the lost item notification process described below (see Figure 19) has been performed, or "notification not possible", indicating that a lost item notification cannot be made.

[0049] The shared information storage unit 32 is a storage area in which the lost property registration information shared by the delivery processing system 200 and the user terminal 40 is temporarily stored. Specifically, the shared information storage unit 32 is a storage area in which all or part of the lost property registration information to be shipped (hereinafter also referred to as the shipping target information) that is permitted to be shared with the delivery processing system 200 among the multiple lost property registration information registered in the lost property information storage unit 31 is stored. The shipping target information is shared with the delivery processing system 200 by the management device 10. The shared information storage unit 32 is a storage area in which the lost property registration information to be notified (hereinafter also referred to as the notification target information) that is permitted to be shared with the user terminal 40 of the lodger who used the lost property found location (for example, a room of the lodging facility) among the multiple lost property registration information is stored. The notification target information is shared with the user terminal 40 by the management device 10. Hereinafter, the shipping target information and the notification target information that are permitted to be shared may be collectively referred to as the shared registration information.

[0050] [Management device 10] A specific configuration of the management device 10 will be described with reference to Fig. 2. Fig. 2 is a block diagram showing the configuration of the management device 10.

[0051] The management device 10 is intended to realize the lost item management system 100 of this embodiment, and as shown in Figure 2, is equipped with a control unit 11, a memory unit 12, a communication unit 13, a display unit 14, and an operation unit 15.

[0052] The communication unit 13 is a communication interface for connecting the management device 10 to a network and performing data communication with devices connected to the network in accordance with a predetermined communication protocol. Specifically, the communication unit 13 performs data communication with the information terminal 20 and the database 30 through the network. The communication unit 13 also performs data communication with the user terminal 40 (see FIG. 1), the delivery processing system 200 (see FIG. 1), the hotel management system, and the like through other networks such as the Internet and a mobile phone communication network.

[0053] Here, the user terminal 40 is an information terminal to which a lost property notification (described later) is sent from the lost property management system 100, and is, for example, an information terminal owned by the guest who stayed in the room where the lost property was found. Specifically, the user terminal 40 is a portable terminal such as a smartphone or tablet terminal, or an information processing device such as a notebook computer.

[0054] The storage unit 12 is a non-volatile storage medium including an HDD or SSD for storing various information. The storage unit 12 stores control programs for causing the control unit 11 to execute various arithmetic processes such as a database registration process (see FIG. 18), a lost property notification process (see FIG. 19), a database registration update process (see FIG. 23), and a sharing process (see FIG. 24 and FIG. 25), as well as data used in the above-mentioned processes. Any or all of the lost property information storage unit 31, the shared information storage unit 32, and the lodger information storage unit 33 of the database 30 may be allocated within the storage unit 12.

[0055] The display unit 14 is a display device such as a liquid crystal display or an organic EL display that displays various information. The operation unit 15 is an input device such as a mouse, a keyboard, or a touch panel that receives operations by an operator.

[0056] When an instruction to read out the lost-item registration information in the database 30 is input from the operation unit 15, the specified lost-item registration information is read out from the database 30 and displayed on the display unit 14. For example, when the lost-item registration information of the management number "0006" in the management table 31A of FIG. 12 is read out, the lost-item management screen 141 (see FIG. 14) including the lost-item registration information of the management number "0006" is displayed on the display unit 14.

[0057] FIG. 14 is a diagram showing an example of a lost property management screen 141 that is read out from the database 30 and displayed on the display unit 14 of the management device 10. As shown in FIG. 14, the lost property management screen 141 is divided into a display frame 51 on the left, a display frame 52 on the right, and a display frame 53 on the bottom. The display frame 51 displays information such as the management number, the registration ID of the finder, the date and time of finding, the location of finding, the type, the characteristics, the notification status, and the status. The display frame 52 displays a photo image of the registered lost property. The display frame 53 is a display frame for displaying contact information (contact information) of the notification destination to which the lost property notification is notified, information of the owner of the lost property (owner information), and the like. Here, the contact information includes the name, address, telephone number, and email address of the guest (user) of the room where the lost property was found. The owner information includes the name of the owner of the lost property, the destination of the lost property, the telephone number, and the email address.

[0058] The contents of each display frame for lost property information can be arbitrarily input and changed by the operator operating the operation unit 15. For example, a pull-down key 55 is provided in the control number display frame 511, the lost property location display frame 512, and the status display frame 513. When the pull-down key 55 is pressed by the operation unit 15 to open a pull-down menu 56 (see FIG. 15) containing information on a plurality of items registered in advance, and appropriate information is selected from the menu, the contents of each display frame 511, 512, 513 are changed. When the control number in the display frame 511 is changed to another control number, the display contents of the lost property management screen 141 are switched to lost property registration information linked to the other control number.

[0059] In addition, the user can input any information into each of the display boxes for the finder ID, the date and time of finding, the type of lost item, and the characteristics of the lost item by operating the operation unit 15, or can change any information that has already been input.

[0060] In the lost-item management screen 141, a notification status indicating whether or not a lost-item notification has been sent by the lost-item notification process (see FIG. 19) described later is displayed in a display frame 514. The contents of the notification status display frame 514 are automatically input or updated by the control unit 11 of the management device 10 in the lost-item notification process.

[0061] FIG. 15 is a diagram showing a state where the pull-down menu 56 is opened by pressing the pull-down key 55 in the status display frame 513. As shown in FIG. 15, the pull-down menu 56 has registered therein a plurality of statuses shown in the status list 301 (see FIG. 13). When, for example, "Request for Shipping" is selected from these statuses, which indicates that a task of shipping the lost item for return is requested, the content of the status display frame 513 is changed from the original content ("Storage" in the example of FIG. 15) to "Request for Shipping" (see FIG. 16). After that, when the update button 57 arranged at the lower right of the display frame 53 is pressed, the changed lost item registration information is sent to the database 30, and the lost item registration information in the lost item information storage unit 31 of the database 30 is updated. Note that the status list 301 is not limited to the statuses shown in the status list 301, and may include statuses such as "Transmission Error", "Message Sent", and "Message Reply".

[0062] The control unit 11 controls the operation of each part of the management device 10. The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processing. The ROM is a non-volatile storage medium in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processing are stored in advance. The RAM is a volatile or non-volatile storage medium that stores various information, and is used as a temporary storage memory (work area) for various arithmetic processing executed by the CPU. The control unit 11 controls the management device 10 by the CPU executing various control programs stored in advance in the ROM or the storage unit 12.

[0063] As shown in FIG. 2, the control unit 11 includes various processing units such as an extraction processing unit 111 (an example of an extraction processing unit of the present invention), a transmission processing unit 112 (an example of a notification output unit of the present invention), a judgment unit 113 (an example of a judgment unit of the present invention), a status change processing unit 114, a shipping request output unit 115, and a shared processing unit 116. The control unit 11 functions as the various processing units by the CPU executing various arithmetic processing in accordance with the control program. The control unit 11 or the CPU is an example of a computer that executes the control program. Note that some or all of the processing units included in the control unit 11 may be configured with electronic circuits. The control program may also be a program for causing a plurality of processors to function as the various processing units.

[0064] When a lost item is found (discovered) by a facility staff member in any room of the accommodation facility, the extraction processing unit 111 performs a process of extracting the contact information of the lodger (user) who used the room in the accommodation facility from the lodger ledger data stored in the lodger information storage unit 33. Specifically, the extraction processing unit 111 extracts the contact information of the lodger (user) who used the room in which the lost item was found either at the time of finding (discovery), on the day of finding, or immediately before the time of finding. An example of the immediately before time is within a predetermined time (for example, within one hour) before the lost item was found. In this embodiment, the process of extracting the contact information of the lodger on the day of finding the lost item is described as an example.

[0065] When the location where the item was found is registered in the lost property information storage unit 31 by the information terminal 20, the extraction processing unit 111 determines whether the location where the item was found is a room in an accommodation facility, and if the location where the item was found is a room, extracts the guest information of the guest who stayed in the room on the date where the item was found from the accommodation ledger data using the room number and the date where the item was found, and further extracts the contact information included in the guest information. In this case, the guest information includes the room number (room information) where the guest stayed and the date of stay (date of use), and the extraction processing unit 111 extracts the guest information including the room that matches the location where the item was found (room number) registered in the lost property registration information and the date of stay that matches the date where the item was found from the accommodation ledger data, and extracts the contact information from the guest information.

[0066] The contact information is information that can identify the communication partner (destination) in electronic communication means. For example, when the lost-item notice described below is sent by SMS (short message service, an example of communication means) transmitted between mobile phones using a mobile phone communication network (circuit-switched network), the contact information is a mobile phone number. Also, when the lost-item notice described below is sent by an email system (an example of communication means) that exchanges information between computers using a communication network such as the Internet, the contact information is an email address. Note that the lost-item notice may be sent between computers using a message sending / receiving function (an example of communication means) in a social networking service (SNS) such as "LINE" provided by LINE Corporation or "Facebook" or "Instagram" provided by Facebook, Inc. (USA), in which case the contact information is a user ID that identifies the other party in each SNS.

[0067] The contact information extracted by the extraction processing unit 111 is stored in the memory unit 12 in a state linked to the management number of the lost property registration information registered in the lost property information storage unit 31. At this time, the name and address of the guest, along with the contact information, are also stored in the memory unit 12. The contact information, guest name, and address stored in the memory unit 12 are displayed in a contact information display frame on the lost property management screen 141.

[0068] If the lodger information includes a plurality of contacts, the extraction processing unit 111 performs processing to identify and extract one of the contacts. In this embodiment, priority information that defines a priority for each communication means is stored in the storage unit 12, and the extraction processing unit 111 refers to the priority information to determine which contact has a higher priority and extracts the contact with the higher priority. For example, if the lodger information includes a mobile phone number and an email address, and it is determined that SMS has a higher priority than an email system, the extraction processing unit 111 refers to the priority information to extract a mobile phone number that can be sent by SMS with a higher priority.

[0069] In this way, the lost item notification is sent to a predetermined high priority contact address, so the lodger to whom the lost item notification is sent can quickly notice the lost item notification, open it, and understand its contents.

[0070] The priority order can be determined based on a predetermined priority rule. The priority rule may be determined arbitrarily, or may be determined based on the evaluation value or evaluation content of users in the market for each communication means. In this embodiment, the communication means that is more likely to be opened after receiving a lost item notification is determined to be in the top priority. In recent years, notifications by SMS tend to be opened more easily than email, and notifications by SNS tend to be opened more easily than SMS, so the priority order is determined in accordance with this tendency. In other words, the priority order is SNS, SMS, and email from the top.

[0071] Of course, the priority rule is not limited to the above-mentioned rule, and the priority may be determined, for example, based on the number of users of each communication means, in the order of the number of users. Furthermore, if the lodger information includes the age of the lodger, the priority rule may be determined taking into account the age group of the lodger (notification recipient). For example, the priority may be determined in order according to the number of users in each age group, or in order of the highest evaluation value of each communication means by users in that age group.

[0072] The transmission processing unit 112 performs processing to transmit (output) a lost-item notification to the extracted contact (guest) to inform them that they have left something behind in their room (location of use). If the contact is a mobile phone number, the transmission processing unit 112 transmits the lost-item notification by SMS through the mobile phone communication network via the communication unit 13. If the contact is an email address, the transmission processing unit 112 transmits the lost-item notification by email through a network such as the Internet via the communication unit 13.

[0073] In addition, the transmission processing unit 112 outputs the lost-item notification including the feature information of the lost item included in the lost-item registration information. The feature information is, for example, information indicating the type of the lost item, the shape, color, size, and other features of the lost item, and a photograph of the lost item, and at least one or more of these pieces of information are included in the lost-item notification. By including this feature information in the lost-item notification and sending it, the recipient can understand the contents of the lost item and can determine whether it is theirs or not.

[0074] The transmission processing unit 112 also transmits the lost property notification according to the elapsed time from the completion of the check-out procedure (end of stay procedure) of the guest for the room in which the lost property was found. The control unit 11 calculates the elapsed time based on the check-out time included in the guest information and the original time based on the time function installed in the management device 10.

[0075] In this embodiment, if the elapsed time is less than a predetermined threshold, the transmission processing unit 112 transmits the lost-item notification without delay after the lost-item registration information is registered. In other words, the lost-item notification transmission process is performed immediately after the lost-item registration information is registered. Also, if the elapsed time is equal to or greater than a predetermined threshold, the transmission processing unit 112 transmits the lost-item notification at a predetermined set time after the lost-item registration information is registered.

[0076] The threshold value can be set arbitrarily. For example, the threshold value is set to 30 minutes. If the elapsed time is less than 30 minutes, it is considered that the lodger is likely to be near the lodging facility. Therefore, if the elapsed time is less than the threshold value, it is expected that the lodger will return to the lodging facility to retrieve the lost item by immediately sending a lost item notification.

[0077] Moreover, if the elapsed time is 30 minutes or more, it is highly likely that the guest has left the accommodation facility for a long distance. There is also a high possibility that the guest is unable to open the notice, for example, while traveling, sightseeing, or in a business meeting. In this case, therefore, the guest is unlikely to return to retrieve the lost property. For this reason, the lost property notice is sent at a time when the guest is sure to open the notice, for example, lunch time (around 12:00 to 13:00) or dinner time (around 18:00 to 19:00). This can increase the rate of early opening from the time of notice to the time of opening, and increase the rate of inquiries after the notice. Here, the lunch time and the dinner time are examples of the set time.

[0078] The threshold value and the set time are not limited to the above-mentioned set values. The threshold value can be determined according to the location of the accommodation facility, the means of transportation around the facility, etc. The set time can be determined according to the latest time at which check-out is possible.

[0079] Furthermore, if the elapsed time is less than a predetermined threshold, the transmission processing unit 112 transmits the lost item notification including information of high urgency. Specifically, the lost item notification is transmitted including a message or subject of high urgency. If the elapsed time is less than the threshold, there is a high possibility that the lodger is near the lodging facility. Therefore, by including a message of high urgency, the lost item notification becomes more noticeable and is expected to be opened promptly, which in turn increases the possibility that the lodger will return to the lodging facility to retrieve the lost item.

[0080] Furthermore, when the elapsed time is equal to or greater than a predetermined threshold, the transmission processing unit 112 transmits the lost property notification that does not include the high urgency information. In this case, since the possibility that the lodger is near the lodging facility and is unlikely to return to retrieve the lost property is low, a normal lost property notification is transmitted to avoid panicking the recipient.

[0081] The determination unit 113 performs a process of comparing the elapsed time with the threshold value and determining whether the elapsed time is less than the threshold value or is equal to or greater than the threshold value.

[0082] The status change processing unit 114 performs a process of changing the status shown in the display frame 513 to another status on the lost property management screen 141. For example, when "Request for Shipping" is selected from the pull-down menu 56 (see FIG. 15) of the status display frame 513 by the operation unit 15, the status change processing unit 114 changes the content of the status display frame 513 from the original content ("Keeping" in the example of FIG. 15) to "Request for Shipping" (see FIG. 16). Then, when the update button 57 is pressed thereafter, the status change processing unit 114 sends the changed lost property registration information to the database 30 and updates the lost property registration information in the database 30. In detail, the status information (status information) included in the lost property registration information in the lost property information storage unit 31 is updated to the changed status "Request for Shipping". As a result, the status information in the lost property registration information in the database 30 is changed.

[0083] The shipping request output unit 115 performs a process of outputting a shipping request to the shipping processing system 200 when the shipping request conditions for any lost item registered in the lost item information storage unit 31 are satisfied. For example, when the status is changed to "shipping request" on the lost item management screen 141 (see FIG. 16), the shipping request output unit 115 automatically transmits a shipping request for the lost item identified by the corresponding lost item registration information to the shipping processing system 200. Note that the shipping request output unit 115 may be configured to automatically transmit a shipping request for the lost item identified by the corresponding lost item registration information to the shipping processing system 200 when the status is changed to "shipping request" and owner information is input.

[0084] The sharing processing unit 116 performs a process of sharing, via a network, with the shipping processing system 200, status information (status information) in the lost-item registration information corresponding to the shipping request request. The sharing processing unit 116 shares the status information with the shipping processing system 200 when a predetermined sharing permission condition is satisfied. In this embodiment, the sharing processing unit 116 performs a process of sharing the lost-item registration information (all lost-item information) corresponding to the shipping request request with the shipping processing system 200. In other words, the sharing processing unit 116 shares not only the status information, but also information on the owner of the lost item (name, destination, etc.) and other lost-item information with the shipping processing system 200. Of course, the sharing target by the sharing processing unit 116 may be only the status information, or may be only the status information and the owner information.

[0085] The sharing permission condition is, for example, that the status indicated by the status information is changed to another predetermined status by the status change processing unit 114. In this embodiment, the other status is "shipping request." In this case, when the status is changed to "shipping request" on the lost-item management screen 141 (see FIG. 16), the sharing processing unit 116 determines that the sharing permission condition is satisfied, and shares the lost-item registration information corresponding to the shipping request with the shipping processing system 200.

[0086] In addition, the sharing processing unit 116 may share the corresponding lost item registration information with the shipping processing system 200 not only when the status has been changed to "shipping request" but also when the owner information of the lost item that is the subject of the shipping request has been entered in the corresponding lost item registration information.

[0087] In this embodiment, the sharing processing unit 116 shares with the shipping processing system 200 only the lost item registration information of the lost item that is the subject of the shipping request, among the multiple lost item registration information registered in the lost item information storage unit 31. Specifically, the sharing processing unit 116 reads only the corresponding lost item registration information from the lost item information storage unit 31, and performs a process of copying the lost item registration information to the shared information storage unit 32 (see FIG. 2) of the database 30. Furthermore, the sharing processing unit 116 performs a process of transmitting access information (address information) indicating the storage location of the lost item registration information (shared registration information) in the shared information storage unit 32 to the shipping processing system 200. This allows the shipping processing system 200 to access the shared information storage unit 32 based on the received access information, and to obtain the corresponding lost item registration information.

[0088] The sharing processor 116 also performs a process of sharing all or a part of the lost-item registration information corresponding to the lost-item notification through the network with the user terminal 40 used by the recipient of the lost-item notification. In this embodiment, the sharing processor 116 performs a process of sharing with the user terminal 40 some of the lost-item information included in the lost-item registration information corresponding to the lost-item notification, specifically, the management number, the found date and time, the found location, the type, the characteristics, the photo image, and the status.

[0089] Specifically, the sharing processing unit 116 reads only the lost-item registration information corresponding to the lost-item notice from the lost-item information storage unit 31, and performs a process of copying the lost-item registration information to the shared information storage unit 32 (see FIG. 2) of the database 30. Furthermore, the sharing processing unit 116 transmits access information (address information) indicating the storage location of the lost-item registration information (shared registration information) in the shared information storage unit 32 to the contact, and notifies the user of the user terminal 40. This allows the user terminal 40 to access the shared information storage unit 32 based on the received access information, and the user can obtain the lost-item registration information corresponding to the received lost-item notice, and can also check the contents of the lost-item registration information via the network. It is preferable that the access information is included in the lost-item notice. In addition, a password may be transmitted to the contact together with the access information, and password authentication may be performed at the time of access.

[0090] [Information terminal 20] A specific configuration of the information terminal 20 will be described below with reference to Fig. 3. Fig. 3 is a block diagram showing the configuration of the information terminal 20.

[0091] 3, the information terminal 20 includes a control unit 21, a memory unit 22, an operation display unit 23, a GPS receiving unit 25, a two-dimensional code reading unit 26, an imaging unit 27, and a communication unit 28. The information terminal 20 is a mobile terminal used by staff of the accommodation facility (e.g., cleaning staff, front desk staff), and is, for example, a smartphone, a mobile phone, or a tablet terminal.

[0092] The communication unit 28 is a communication interface for connecting the information terminal 20 to a network and for executing data communication with the management device 10 and the database 30 via the network in accordance with a predetermined communication protocol.

[0093] The storage unit 22 is a non-volatile storage medium such as a flash memory that stores various information. The storage unit 22 stores control programs for causing the control unit 21 to execute various arithmetic processes, the above-mentioned application programs, data used in the various arithmetic processes, and the like.

[0094] The operation display unit 23 is a user interface including a display unit 23A such as a liquid crystal display or an organic EL display for displaying various information, and an operation unit (not shown) such as a mouse, a keyboard, or a touch panel for accepting user operations. A screen used for the application is displayed on the display unit 23A of the operation display unit 23.

[0095] Specifically, a login screen 41 (see FIG. 4) and a home screen 42 (see FIGS. 5 to 11) are displayed on the display screen of the display unit 23A.

[0096] The login screen 41 is a screen for enabling an application that cooperates with the lost property management system 100, and is the screen that is first displayed when the application is started on the information terminal 20. As shown in Fig. 4, an input box 61 for inputting the user's registered ID and an input box 62 for inputting a password are displayed. When the user's registered ID is input in the input box 61, the password is input in the input box 62, and the decision button 201 is pressed, login authentication is performed, and the application is started if the login is approved. When the application is started, a home screen 42 described below is displayed on the display unit 23A.

[0097] The home screen 42 is a screen displayed on the display unit 23A after the application is started in order to register new lost-item information in the database 30 via the lost-item management system 100 or to update the lost-item registration information in the database 30. As shown in FIG. 5, the home screen 42 includes a display frame 64 in which the registration ID of the user who uses the information terminal 20 is displayed, a display frame 65 in which the management number of the lost-item registration information is displayed, a display frame 66 in which a photo image is displayed, an input frame 67 for inputting the acquisition date and time, an input frame 68 for inputting the acquisition location, an input frame 69 for inputting the type of the lost item, an input frame 70 for inputting the characteristics of the lost item, an input frame 71 for inputting the status of the lost item, a camera key 72 for enabling the camera function, a registration key 73 for sending a request to register lost-item information, and a print key 74 for outputting a printout.

[0098] The GPS receiving unit 25 acquires current position information of the information terminal 20. The GPS receiving unit 25 receives signals from GPS satellites, and further performs predetermined arithmetic processing to detect the position of the information terminal 20 on the Earth.

[0099] The imaging unit 27 is provided on the back of the information terminal 20. Specifically, the imaging unit 27 is a camera. The imaging unit 27 is used to record a photographic image of the lost property that has been found. The imaging unit 27 is also used to capture a two-dimensional code such as a QR code (registered trademark) displayed on an identification label, which will be described later. When the camera key 72 on the home screen 42 is pressed, an image captured by the imaging unit 27 is displayed in the display frame 66 of the home screen 42, as shown in FIG. 6. Then, when the decision button 201 is pressed with the lens of the imaging unit 27 facing so that the lost property is captured in the display frame 66, a photographic image of the lost property is acquired. The acquired photographic image is displayed as a still image in the display frame 66.

[0100] As shown in Fig. 8, when a two-dimensional code is captured by the imaging unit 27, the two-dimensional code reader 26 decodes the two-dimensional code contained in the image and obtains predetermined information contained in the two-dimensional code. In this embodiment, the two-dimensional code on the identification label attached to the lost item when it is stored contains address information in the lost item information storage unit 31 that indicates where the lost item registration information corresponding to the lost item is stored. The two-dimensional code reader 26 obtains the address information of the lost item registration information by reading the two-dimensional code on the identification label.

[0101] The control unit 21 controls the operation of each part of the information terminal 20. The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processing. The ROM is a non-volatile storage medium in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processing are stored in advance. The RAM is a volatile or non-volatile storage medium that stores various information, and is used as a temporary storage memory (work area) for various arithmetic processing executed by the CPU. The control unit 21 controls the information terminal 20 by executing various control programs stored in advance in the ROM or the storage unit 22 by the CPU.

[0102] As shown in FIG. 3, the control unit 21 includes various processing units such as a registration processing unit 211 (an example of the registration processing unit of the present invention) and an update processing unit 212. The control unit 21 functions as the various processing units by the CPU executing various arithmetic processing according to the control program. In this embodiment, the control unit 21 runs the program of the application stored in the storage unit 22 on the CPU, thereby operating the application on the information terminal 20. By operating the application on the information terminal 20, the control unit 21 executes a new registration process (see FIG. 17) of lost property information and a status update process (see FIG. 22), which will be described later. The control unit 21 or the CPU is an example of a computer that executes the control program. Note that some or all of the processing units included in the control unit 21 may be configured with electronic circuits. The control program may also be a program for causing a plurality of processors to function as the various processing units.

[0103] The registration processing unit 211 performs a process (new registration process) of registering lost property registration information including at least information (room number) of the room where the lost property was found in the database 30. The new registration process is a process for registering multiple pieces of lost property information related to the lost property in the database 30 when a staff member of the accommodation facility inputs the lost property information into the information terminal 20 and presses the registration key 73. For example, when a staff member of the accommodation facility finds a lost property while cleaning room 501, the staff member takes a picture of the lost property and displays a photo image of the lost property in the display frame 66 of the home screen 42 (see FIG. 6). Thereafter, the staff member enters the date and time of the finding in input box 67, the room number "Room 501" where the item was found in input box 68, the type of item in input box 69, the characteristics of the item in input box 70, and finally, the status information "held by owner" in input box 71. After that, the registration key 73 is pressed (see FIG. 7). The registration processing unit 211 of the control unit 21 sends a new registration request to the management device 10, together with the lost item information including a photo image of the lost item, the entered information, the staff member's registration ID, etc., requesting that the lost item information be registered in the lost item information storage unit 31 of the database 30.

[0104] The update processing unit 212 performs a process (status update process) of updating the status information of the lost property registration information stored in the database 30. For example, when a staff member of the accommodation facility attaches an identification label to a found lost property and brings the lost property to a storage room for storage, the staff member causes the information terminal 20 to read the two-dimensional code of the identification label of the lost property (see FIG. 8), and the information terminal 20 can obtain the address information of the lost property registration information corresponding to the lost property. In this case, the update processing unit 212 of the control unit 21 reads the lost property registration information in the database 30 indicated by the address information, stores it in the storage unit 22, and displays the information included in the lost property registration information in each frame of the home screen 42 (see FIG. 9). After that, when the staff member operates the pull-down key 71A provided in the input frame 71 and selects the status "Kept" from the pull-down menu (not shown) that is opened by the operation, the status information is changed from the original status "Kept by finder" to the selected status "Kept" (see FIG. 10). Finally, when the registration key 73 (see Figure 11) is pressed, the update processing unit 212 sends a registration update request to the management device 10, requesting that the lost item registration information in the lost item information storage unit 31 of the database 30 be updated, along with the lost item registration information including the changed status information.

[0105] 17, an example of the procedure for new registration processing in which an information terminal 20 is used to output a new registration request for newly registering information about a found item in the management device 10 of the lost and found management system 100 will be described below. Note that in the following explanation, it is assumed that a staff member of an accommodation facility using the information terminal 20 starts the above-mentioned application on the information terminal 20, and this application sends a new registration request from the information terminal 20 to the management device 10. Note that the procedure for performing the new registration processing shown in FIG. 17 and the procedure for performing the database registration processing shown in FIG. 18 are examples of the registration steps of the present invention.

[0106] First, in step S101, the application is started up in the information terminal 20, and after a login process is performed, the control unit 21 displays the home screen 42 for registering lost-item information on the display unit 23A.

[0107] Thereafter, the control unit 21 judges whether a photographic image of the lost item has been acquired (S102). If it is judged that the photographic image has been acquired, the control unit 21 generates lost item information including the photographic image of the lost item (S103). The generated lost item information is stored in the storage unit 22.

[0108] In the next step S104, the control unit 21 determines whether information on the place where the lost item was found has been input. If it is determined that information on the place where the lost item was found has been input from the home screen 42, the control unit 21 records the information in the lost item information in the storage unit 22.

[0109] Furthermore, the control unit 21 judges whether new information (additional information) regarding the lost item has been input. If it is judged that information such as the date and time of finding, the type and characteristics of the lost item, etc. has been input from the home screen 42 (S105), the control unit 21 records the added information in the lost item information in the storage unit 22 (S106). If the registration key 73 on the home screen 42 is pressed (S107), the control unit 21 transmits a new registration request together with the lost item information in the storage unit 22 to the management device 10 (S108).

[0110] Thereafter, the control unit 21 waits until a registration completion notification is received from the management device 10 (S109).

[0111] Next, an example of a database registration process executed by the control unit 11 of the management device 10 will be described with reference to the flowchart of FIG.

[0112] First, in step S201, the control unit 11 judges whether or not the new registration request has been received from the information terminal 20. If it is judged that the new registration request has been received, the control unit 11 performs a process of checking the registration ID of the sender received together with the new registration request (S202). Specifically, the control unit 11 checks whether or not the registration ID of the sender is registered in an authorization list that permits the use of the lost property management system 100.

[0113] In the next step S203, if the control unit 11 determines that the matching is true, it assigns a management number to the lost-item information to be registered, and records the management number in the lost-item information received together with the new registration request (S204). On the other hand, if the matching is determined to be false, it is considered that the user does not have the authority to use the lost-item management system 100, and the series of processes ends.

[0114] In the next step S205, the control unit 11 accesses the lost-item information storage unit 31 of the database 30 and registers the lost-item information in an empty area in the lost-item information storage unit 31 as the lost-item registration information (S206). That is, the control unit 11 stores the lost-item information in the empty area. The lost-item information stored at this time is the lost-item registration information.

[0115] Thereafter, the control unit 11 returns a registration completion notification including the address information (registration destination address) of the storage area in which the lost-item registration information is stored to the information terminal 20 (S207), and ends the series of processes.

[0116] 17, when the registration completion notification is returned to the information terminal 20, the control unit 21 of the information terminal 20 receives the registration completion notification (S109) and acquires the address information received together with the registration completion notification. Then, the control unit 21 generates a two-dimensional code including the address information of the registration destination (S110).

[0117] When the print key 74 on the home screen is pressed, the control unit 21 performs a process of printing an identification label on which the generated two-dimensional code is displayed (S112). As a result, the identification label is printed out from a printer (not shown) connected to the network. Here, the identification label may display information about the lost item, such as the management number of the registered lost item and a photo image, in addition to the two-dimensional code.

[0118] When the staff of the accommodation facility obtains the identification label, the staff attaches the identification label to the found item and stores it in a storage room.

[0119] Hereinafter, with reference to the flowchart of FIG. 19, an example of a procedure of a lost property notification process executed by the control unit 11 of the management device 10 and a lost property management method according to an embodiment of the present invention will be described.

[0120] First, in step S301, the control unit 11 determines whether or not a new registration of the lost property registration information has been made. When the control unit 21 performs the new registration process and stores new lost property registration information in the lost property information storage unit 31, the control unit 11 determines that a new registration has been made.

[0121] In the next step S302, the control unit 11 refers to the registered lost property registration information and judges whether the location where the lost property was found is a room of the accommodation facility. If the location is a place other than a room, for example, a hallway or lobby in the accommodation facility, the control unit 11 records "notification not possible" in the lost property registration information, indicating that the lost property notification cannot be sent, since it is unable to obtain the contact information to which the lost property notification should be sent (S304). Then, the process ends. Note that step S302 is an example of a judgment step of the present invention.

[0122] In step S302, if it is determined that the location where the item was found is a room in an accommodation facility (Yes in S302), the control unit 11 extracts (obtains) the guest information of the guest who stayed in the room on the day the item was found from the guest ledger data in the guest information storage unit 33 (S305). Then, it is determined whether or not the guest information includes a contact address (S306).

[0123] If it is determined that the contact information is included in the guest information (Yes in S306), the process proceeds to step S307. On the other hand, if it is determined that the contact information is not included in the guest information (No in S306), the process proceeds to step S304, and then the process ends.

[0124] In step S307, the control unit 11 determines whether the guest information includes multiple contacts, and if it is determined that multiple contacts are included (Yes in S307), it refers to the priority information in the storage unit 12 and extracts (selects) one contact with a high priority from the multiple contacts (S308). Then, the process proceeds to step S309. Here, step S308 is an example of an extraction step of the present invention.

[0125] In step S307, if it is determined that there is one contact information (No in S307), the control unit 11 extracts the contact information from the lodger information (S309). Here, step S309 is an example of an extraction step of the present invention.

[0126] When the contact information is extracted in step S308 or S309, the control unit 11 copies all or a part of the information included in the lost-item registration information to be notified and stores the copied information in the shared information storage unit 32 (S310).

[0127] Next, the control unit 11 generates a notification message including access information (address information) indicating the storage location of the lost-item registration information stored in the shared information storage unit 32 (S311), and then performs a process of sending a lost-item notification including the notification message to the contact address (S312). After that, the lost-item registration information in the lost-item information storage unit 31 is recorded with "notified" indicating that the lost-item notification has been sent (S313), and the series of processes ends. Note that step S312 is an example of an output step of the present invention.

[0128] In this embodiment, in the above-mentioned lost item notification process, when it is determined in step S302 that the found location is a room in an accommodation facility, an example has been described in which a contact address is automatically extracted and the lost item notification is automatically sent to the contact address. However, the lost item notification may not be sent automatically, but may be sent, for example, when an instruction to send the notification is input by a staff member of the facility.

[0129] Specifically, after the process of step S310, the control unit 11 displays the lost-item registration information of the notification target, the contents of the lost-item notification, the contact information, etc. on the display unit 14 of the management device 10, and then waits for the input of the transmission execution instruction. Then, when the facility staff operates the transmission execution key using the operation unit 15, the transmission execution instruction is input, and the control unit 11 transmits the lost-item notification to the contact information.

[0130] Furthermore, the control unit 11 may transmit the lost-item notification after the processing of step S310 when the transmission execution instruction is input from the information terminal 20 that is the sender of the new registration request. For example, in the information terminal 20, when the control unit 21 receives the registration completion notification, it waits for the input of the transmission execution instruction. Then, when the transmission execution instruction is input by a staff member of the facility via the operation display unit 23, the information is transmitted to the management device 10. Then, when the transmission execution instruction is received by the management device 10, the control unit 11 transmits the lost-item notification to the contact.

[0131] In the above-mentioned lost property notification process, for example, as shown in Fig. 20, after the control unit 11 has performed a process of duplicating all or part of the information included in the lost property registration information to be notified and storing it in the shared information storage unit 32 in step S310, the control unit 11 may obtain the check-out time from the guest information (S321), calculate the elapsed time from the check-out time to the time the lost property was found (S322), and if the elapsed time is less than the threshold (Yes in S323), perform the process from step S311 onwards. Also, if the control unit 11 determines in step S323 that the elapsed time is equal to or greater than the threshold, it may not immediately notify the lost property, but may wait to send the notification until the current time becomes a set time, and if the set time arrives (Yes in S324), perform the process from step S311 onwards.

[0132] In the above-described lost property notification process, for example, as shown in FIG. 21, after the process of step S310, the control unit 11 acquires the check-out time (S321), calculates the elapsed time (S322), and checks whether the elapsed time is greater than or equal to the threshold value. less than If it is determined that the Yes ), create a notification message with a high level of urgency (S325), and then perform the processes in steps S312 and after. End If it is determined that the urgency is high, the control unit 11 creates a normal notification message with a low degree of urgency (S311), and then performs the processes in and after step S312.

[0133] 22, an example of the procedure for updating the status of registered lost property registration information using the information terminal 20 will be described below. In the following description, it is assumed that a staff member of an accommodation facility uses the information terminal 20 to read the two-dimensional code from the identification label attached to a registered lost property.

[0134] First, in step S401, the control unit 21 judges whether or not the two-dimensional code has been read. If it is judged that the two-dimensional code has been read, the control unit 21 acquires the address information of the registration destination contained in the two-dimensional code from the two-dimensional code, and accesses a memory area in the lost-item information storage unit 31 specified by the address information (S402). After that, the lost-item registration information is read from the accessed memory area (S403), and is displayed on the home screen 42 of the information terminal 20 (S404).

[0135] In the next step S405, the control unit 21 determines whether the status included in the lost-item registration information has been changed. When the content of the input box 71 on the home screen 42 is changed to change the status to another status, the control unit 21 records the changed status in the lost-item registration information (S406). After that, when the registration key 73 is pressed (S407), the control unit 21 transmits a registration update request to the management device 10 together with the lost-item registration information and the address information of the registration destination, on condition that the registration key 73 has been pressed (S408).

[0136] If the registration key 73 is not pressed and an update cancel key (not shown) is pressed instead, the series of processes is terminated without transmitting a registration update request to the management device 10 (S409).

[0137] Next, an example of a procedure of a database registration / update process executed by the control unit 11 of the management device 10 will be described with reference to a flowchart of FIG.

[0138] First, in step S501, the control unit 11 judges whether the registration update request has been received from the information terminal 20. If it is judged that the registration update request has been received, the control unit 11 checks the sender's registration ID (S502), and if the check matches (S503), the control unit 11 accesses the memory area of ​​the lost property information storage unit 31 of the database 30 based on the address information of the registration destination received together with the registration update request (S504), and updates the lost property registration information received together with the registration update request (S505). If it is judged that the check does not match, the control unit 11 is considered not authorized to use the lost property management system 100, and the process ends.

[0139] Hereinafter, an example of a procedure for a process (notification target information sharing process) for sharing the lost-item registration information (notification target information) to be notified, which is executed by the control unit 11 of the management device 10, will be described with reference to the flowchart of Fig. 24. The notification target information sharing process is performed after the lost-item notification is sent to the destination.

[0140] After the lost-item notification is sent, if the user terminal 40 accesses the memory area in the shared information storage unit 32 specified by the access information (Yes in S601) and if the password entered from the user terminal 40 matches the password (Yes in S602), the control unit 11 permits the user terminal 40 to access the lost-item registration information in the memory area (S603). This allows the control unit 11 to determine that the user of the user terminal 40 has confirmed the lost-item registration information and understood its contents.

[0141] Thereafter, the control unit 11 performs a process of changing the status of the corresponding lost item registration information in the lost item information storage unit 31 to "notification confirmed", which indicates that the recipient of the lost item notification has confirmed the contents of the lost item (S604).

[0142] Next, when the access from the user terminal 40 is cut off (Yes in S605), the control unit 11 performs a process of deleting the lost property registration information to be notified from the shared information storage unit 32 (S606), and the series of processes ends.

[0143] Hereinafter, with reference to the flowchart of FIG. 25, an example of a procedure for a process (shipment target information sharing process) for sharing lost-item registration information (shipment target information) to be executed by the control unit 11 of the management device 10 will be described.

[0144] First, in step S701, the control unit 11 determines whether the status indicated by the status information of the lost-item registration information has been changed to "Shipping Request." For example, the control unit 11 monitors the data in the lost-item information storage unit 31 of the database 30 and determines whether the status of the lost-item registration information has been changed. The status information can be changed by a status update process executed by the information terminal 20, and can also be changed from the lost-item management screen 141 in the management device 10.

[0145] In the next step S702, it is determined whether destination information, including the destination of the lost item and the owner's name, has been entered in the lost item registration information. To make this determination, the control unit 11 monitors the data in the lost item information storage unit 31 of the database 30 and determines whether owner information has been entered in the lost item registration information. The control unit 11 can also determine whether owner information has been entered from the lost item management screen 141 in the management device 10.

[0146] In the next step S703, the control unit 11 performs a process of storing the lost-item registration information, whose status has been changed to "shipment request", in the shared information storage unit 32 of the database 30 in order to share it with the shipping processing system 200. In other words, a copy of the lost-item registration information is generated and stored in the shared information storage unit 32. Thereafter, the control unit 11 transmits the shipping request to the shipping processing system 200 together with the address information of the memory area in the shared information storage unit 32 (S704).

[0147] In this state, the shipping processing system 200 can access the shared information storage unit 32 and refer to, change, and update the lost item registration information corresponding to the lost item that is the subject of a shipping request.

[0148] Here, for example, when the status of the lost-item registration information in the shared information storage unit 32 is changed by the delivery processing system 200 (S705), the control unit 11 also changes the status of the lost-item registration information in the lost-item information storage unit 31 (S706). This makes it possible to always make the lost-item registration information in the lost-item information storage unit 31 and the lost-item registration information in the shared information storage unit 32 the same.

[0149] In the next step S707, the control unit 11 judges whether the status changed by the delivery processing system 200 is "delivery cancelled" or not. If it is judged that the changed status is "delivery cancelled", the control unit 11 outputs and displays a disposal message on the display unit 14 of the management device 10, and prompts the staff of the accommodation facility to dispose of the lost item since the delivery of the item has been cancelled (S711).

[0150] On the other hand, if the status changed by the shipping processing system 200 is not "shipping canceled" but "shipping requested" (S708), the control unit 11 outputs and displays a shipping request message on the display unit 14 of the management device 10, and prompts the accommodation facility staff to send the left behind item to the shipping company (S712).

[0151] Moreover, if the changed status is "delivery completed" (S709), the control unit 11 performs a process of deleting the copy in the shared information storage unit 32 since the delivery of the lost item has been completed.

[0152] As described above, in the lost property management system 100 of this embodiment, when the information (location information) indicating the location of the lost property included in the lost property registration information is a room provided by the facility, the contact information of the guest who used the room on the date the lost property was found (discovered) is extracted from the guest information of the guest ledger data, and the lost property notification is sent (output) to the extracted contact information to inform the guest that the lost property was left in the room. In other words, in the lost property management system 100, the lost property notification is sent to the contact information of the guest who is likely to be the owner of the lost property. In this way, the guest (user) who used the accommodation facility can notice the existence of the lost property if the lost property belongs to him / her. In addition, the number of inquiries about the lost property by the guest who received the lost property notification increases at the accommodation facility. As a result, the number of lost property stored at the accommodation facility decreases because the number of lost property returned to the owner increases, and there is no need to secure an unnecessarily large storage space. In addition, the burden of storage and management work on the staff of the accommodation facility is reduced.

[0153] In the above embodiment, the management device 10 is illustrated as an example of the lost-item management device of the present invention, but the extraction processing unit 111, the transmission processing unit 112, and the determination unit 113 of the management device 10 may be provided in the information terminal 20. In this case, the information terminal 20 is an example of the lost-item management device.

[0154] In the above-described embodiment, a system configuration was exemplified in which the management device 10 is provided with an extraction processing unit 111, a transmission processing unit 112, and a judgment unit 113, the information terminal is provided with a registration processing unit 211, and the database 30 is provided with a lost item information storage unit 31 and a guest information storage unit 33. However, the lost item management system of the present invention may also be a system in which each of these units is provided in a distributed manner in the management device 10 or the information terminal 20. [Explanation of symbols]

[0155] 10: Management device 11: Control section 20: Information terminal 21: Control section 30: Database 31: Lost property information storage section 32: Shared information storage section 33: Guest information storage section 40: User terminal 100: Lost property management system 111: Extraction processing unit 112: Transmission processing unit 113: Judgment section 114: Status change processing unit 115: Shipping request output section 116: Shared processing section 211: Registration processing unit 212: Update processing section

Claims

1. A lost property management system for managing lost property information, a user information storage unit in which user information including contact information of users who use the facility is stored; a registration processing unit that registers the lost item information including at least information on a location where the lost item was found; an extraction processing unit that extracts, when the registered location information is a location provided for use by the user, the contact information of a user who has used the location provided for use within a predetermined period of time prior to the date on which the lost item was found or the date on which the lost item was found, from the user information storage unit; a notification output unit that outputs a notification to the extracted contact information to inform the user that the lost item has been found at the service location; The user information includes a plurality of the contacts having different priorities, The extraction processing unit extracts the contact information having the highest priority.

2. The notification output unit, The lost property management system according to claim 1 , wherein the notification is output according to an amount of time that has elapsed since the user completed a procedure to terminate use of the location provided for use.

3. A lost property management system for managing lost property information, comprising: a user information storage unit in which user information including contact information of users who use the facility is stored; a registration processing unit that registers the lost item information including at least information on a location where the lost item was found; an extraction processing unit that extracts, when the registered location information is a location provided for use by the user, the contact information of a user who has used the location provided for use within a predetermined period of time prior to the date on which the lost item was found or the date on which the lost item was found, from the user information storage unit; a notification output unit that outputs a notification to the extracted contact information to inform the user that the lost item has been found at the service location; The notification output unit is A lost property management system that outputs the notification according to the amount of time that has elapsed since the user completed a procedure to terminate use of the location provided for use.

4. a determination unit that determines whether the elapsed time is less than a predetermined threshold value, The notification output unit is outputting the notification without delay after registering the lost-item information if the elapsed time is less than the threshold value; The lost-item management system according to claim 3 , wherein if the elapsed time is equal to or greater than the threshold value, the notification is output at a predetermined set time after the lost-item information is registered.

5. a determination unit that determines whether the elapsed time is less than a predetermined threshold value, The notification output unit is outputting the notification including information of high urgency when the elapsed time is less than the threshold value; The lost property management system according to claim 3 , wherein the notification not including the information is output when the elapsed time is equal to or greater than the threshold value.

6. The user information includes the service location used by the user and the date of use, The lost property management system of claim 1 , wherein the extraction processing unit extracts the contact information from the user information including the location of use that matches the registered location information and the date of use that matches the date of discovery.

7. The lost item information includes characteristic information of the lost item, The lost property management system according to claim 1 , wherein the notification output unit outputs the notification including the characteristic information.

8. 8. The lost-item management system according to claim 1, further comprising a sharing processing unit that shares the registered lost-item information with the information terminal used by the user via a network.

9. A lost property management device for managing lost property information relating to lost property, The lost property information includes at least location information where the lost property was found, an extraction processing unit that extracts, when the location information is a location provided for use by a user who uses a facility, contact information of a user who used the location provided for use within a predetermined time period prior to the date on which the lost item was found or the date on which the lost item was found, from a user information storage unit that stores user information including the contact information of the user; a notification output unit that outputs a notification to the extracted contact information to inform the user that the lost item has been found at the service location; The user information includes a plurality of the contacts having different priorities, The extraction processing unit extracts the contact information having the high priority.

10. A lost property management device for managing lost property information relating to lost property, comprising: The lost property information includes at least location information where the lost property was found, an extraction processing unit that extracts, when the location information is a location provided for use by a user who uses a facility, contact information of a user who used the location provided for use within a predetermined time period prior to the date on which the lost item was found or the date on which the lost item was found, from a user information storage unit that stores user information including the contact information of the user; a notification output unit that outputs a notification to the extracted contact information to inform the user that the lost item has been found at the service location; The notification output unit is a lost property management device that outputs the notification in accordance with the amount of time that has elapsed since the user completed a procedure to end use of the location where the service is provided;

11. A method for managing lost property information relating to lost property, comprising: a registration step of registering the lost item information including at least information on a location where the lost item was found; a determination step of determining whether the registered location information is a location provided for use by a user who uses a facility; an extraction step of extracting, when the location information is the use-provided location, contact information of a user who used the use-provided location on the date of discovery of the lost item or within a predetermined time period prior to the discovery of the lost item from a user information storage unit in which user information including the contact information of the user is stored; and outputting a notification to the extracted contact information to inform the user that the lost item has been found at the service location; The user information includes a plurality of the contacts having different priorities, The extraction step extracts the contacts having high priority; A lost property management method in which each of the steps is executed by one or more processors.

12. A method for managing lost property information relating to lost property, comprising: a registration step of registering the lost item information including at least information on a location where the lost item was found; a determination step of determining whether the registered location information is a location provided for use by a user who uses a facility; an extraction step of extracting, when the location information is the use-provided location, contact information of a user who used the use-provided location on the date of discovery of the lost item or within a predetermined time period prior to the discovery of the lost item from a user information storage unit in which user information including the contact information of the user is stored; and outputting a notification to the extracted contact information to inform the user that the lost item has been found at the service location; The output step includes: outputting the notification in accordance with the elapsed time from the completion of a usage termination procedure by the user at the usage providing location; A lost property management method in which each of the steps is executed by one or more processors.

13. A program for managing lost property information relating to lost property, comprising: a registration step of registering the lost item information including at least information on a location where the lost item was found; a determination step of determining whether the registered location information is a location provided for use by a user who uses a facility; an extraction step of extracting, when the location information is the use-provided location, contact information of a user who used the use-provided location on the date of discovery of the lost item or within a predetermined time period prior to the discovery of the lost item from a user information storage unit in which user information including the contact information of the user is stored; and outputting a notification to the extracted contact information to inform the user that the lost item has been found at the service location; The user information includes a plurality of the contacts having different priorities, The extraction step extracts the contacts having high priority; A program for causing one or more processors to execute each of the steps.

14. A program for managing lost property information relating to lost property, comprising: a registration step of registering the lost item information including at least information on a location where the lost item was found; a determination step of determining whether the registered location information is a location provided for use by a user who uses a facility; an extraction step of extracting, when the location information is the use-provided location, contact information of a user who used the use-provided location on the date of discovery of the lost item or within a predetermined time period prior to the discovery of the lost item from a user information storage unit in which user information including the contact information of the user is stored; and outputting a notification to the extracted contact information to inform the user that the lost item has been found at the service location; The output step includes: outputting the notification in accordance with the elapsed time from the completion of a usage termination procedure by the user at the usage providing location; A program for causing one or more processors to execute each of the steps.

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