Information processing device, program, and information processing method

Abstract

To raise motivation for causing users to take specific actions.SOLUTION: An information processing device 1 capable of communicating with a user terminal 2 includes a control unit and a communication unit. The control unit performs operations including: acquiring history data indicating an infrastructure utilization situation in a specific geographical area from a sensor via the communication unit; determining, from the history data, resident actions that optimize the infrastructure utilization situation, for residents in the specific geographical area; notifying the user terminal 2 operated by the residents of instruction information instructing the residents to take the resident actions; and associating scores with residents who have fulfilled the instruction.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present disclosure relates to an information processing device, a program, and an information processing method. [Background technology]

[0002] Conventionally, there is known a behavior control system that transmits content encouraging a behavior change to some users' terminal devices, checks whether the users who have received the content have actually changed their behavior in accordance with the content, and determines the characteristics and / or state of users who are likely to accept the content based on the check result and the characteristics and / or state of users stored in a database (for example, Patent Document 1).The behavior control system further determines the users to be selected as recipients of the content based on the determination result the next time the content is provided. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2017-059099 A Summary of the Invention [Problem to be solved by the invention]

[0004] In the above behavior control system, a reward is not given to a user who changes his / her behavior in accordance with the content. Therefore, there is room for improvement in the behavior control system in terms of a mechanism for motivating a user to act.

[0005] In view of the above circumstances, an object of the present disclosure is to provide an information processing device, a program, and an information processing method that can increase a user's motivation to perform a specific action. [Means for solving the problem]

[0006] An information processing device according to an embodiment of the present disclosure includes: An information processing device capable of communicating with a user terminal, the information processing device including a control unit and a communication unit, the control unit being: acquiring historical data indicating infrastructure usage in a particular geographical area from a sensor via the communication unit; determining, from the historical data, resident behavior for residents of the particular geographic area that optimizes utilization of the infrastructure; notifying a user terminal operated by the resident of instruction information instructing the resident to take the resident action; Associating a score with residents who meet the instructions; and The operation includes:

[0007] A program according to an embodiment of the present disclosure includes: A computer as an information processing device capable of communicating with a user terminal, obtaining historical data from sensors indicative of infrastructure utilization in a particular geographic area; determining, from the historical data, resident behavior for residents of the particular geographic area that optimizes utilization of the infrastructure; notifying a user terminal operated by the resident of instruction information instructing the resident to take the resident action; Associating a score with residents who meet the instructions; and The method executes an operation including:

[0008] An information processing method according to an embodiment of the present disclosure includes: An information processing method by an information processing device capable of communicating with a user terminal, comprising: obtaining historical data from sensors indicative of infrastructure utilization in a particular geographic area; determining, from the historical data, resident behavior for residents of the particular geographic area that optimizes utilization of the infrastructure; notifying a user terminal operated by the resident of instruction information instructing the resident to take the resident action; Associating a score with residents who meet the instructions; and Includes. Effect of the Invention

[0009] According to an information processing device, a program, and an information processing method according to an embodiment of the present disclosure, it is possible to increase the motivation of a user to perform a specific action. [Brief description of the drawings]

[0010] [Figure 1] FIG. 1 is a schematic diagram of an information processing system. [Diagram 2] FIG. 1 is a block diagram showing a configuration of an information processing device. [Diagram 3] FIG. 2 is a block diagram showing the configuration of a user terminal. [Figure 4] FIG. 2 is a diagram showing the data structure of an instruction information DB (database). [Diagram 5] FIG. 13 is a diagram illustrating an example of a display screen of a user terminal. [Figure 6] 4 is a flowchart showing an operation of the information processing device. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] 1 is a schematic diagram of an information processing system S according to the present embodiment. The information processing system S includes an information processing device 1 and a user terminal 2 that are capable of communicating with each other via a network NW. The network NW includes, for example, a mobile communication network and the Internet.

[0012] For ease of explanation, FIG. 1 illustrates one information processing device 1 and one user terminal 2. However, the number of information processing devices 1 and user terminals 2 is not limited to this. For example, the process executed by the information processing device 1 of the present embodiment may be executed by multiple information processing devices 1 that are distributed. Multiple user terminals 2 may be operated by users.

[0013] An overview of the process executed by the information processing device 1 of this embodiment will be described. The control unit 11 of the information processing device 1 executes the following operations: acquiring historical data indicating the utilization status of infrastructure in a specific geographical area from a sensor via a communication unit 12; determining resident behavior that optimizes the utilization status of infrastructure for residents of the specific geographical area from the historical data; notifying a user terminal 2 operated by the resident of instruction information instructing the resident to take the resident behavior; and associating a score with residents who satisfy the instruction. In this way, the information processing device 1 gives points to residents who satisfy the instruction, thereby increasing motivation for them to take a specific action.

[0014] The information processing device 1 is installed in a facility such as a data center, etc. The information processing device 1 is a computer such as a server belonging to a cloud computing system or other computing system.

[0015] The internal configuration of the information processing device 1 will be described in detail with reference to FIG.

[0016] The information processing device 1 includes a control unit 11, a communication unit 12, and a storage unit 13. The components of the information processing device 1 are connected to each other so as to be able to communicate with each other via, for example, a dedicated line.

[0017] The control unit 11 includes, for example, one or more general-purpose processors including a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). The control unit 11 may include one or more dedicated processors specialized for specific processing. Instead of including a processor, the control unit 11 may include one or more dedicated circuits. The dedicated circuits may be, for example, a FPGA (Field-Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit). The control unit 11 may include an ECU (Electronic Control Unit). The control unit 11 transmits and receives any information via the communication unit 12.

[0018] The communication unit 12 includes a communication module compatible with one or more wired or wireless LAN (Local Area Network) standards for connecting to the network NW. The communication unit 12 may include a module compatible with one or more mobile communication standards including LTE (Long Term Evolution), 4G (4th Generation), or 5G (5th Generation). The communication unit 12 may include a communication module compatible with one or more short-range communication standards or specifications including Bluetooth (registered trademark), AirDrop (registered trademark), IrDA, ZigBee (registered trademark), Felica (registered trademark), or RFID. The communication unit 12 transmits and receives any information via the network NW.

[0019] The storage unit 13 includes, for example, a semiconductor memory, a magnetic memory, an optical memory, or a combination of at least two of these, but is not limited thereto. The semiconductor memory is, for example, a RAM or a ROM. The RAM is, for example, an SRAM or a DRAM. The ROM is, for example, an EEPROM. The storage unit 13 may function, for example, as a main storage device, an auxiliary storage device, or a cache memory. The storage unit 13 may store information resulting from analysis or processing by the control unit 11. The storage unit 13 may store various information related to the operation or control of the information processing device 1, etc. The storage unit 13 may store a system program, an application program, embedded software, etc. The storage unit 13 may be provided outside the information processing device 1 and may be accessed from the information processing device 1. The storage unit 13 includes an instruction information DB described later.

[0020] The user terminal 2 is a terminal operated by a user. The user terminal 2 is, for example, a mobile device such as a mobile phone, a smartphone, a wearable device, or a tablet. As an alternative, the user terminal 2 may be a general-purpose device such as a PC, or a dedicated device. "PC" is an abbreviation for personal computer.

[0021] The internal configuration of the user terminal 2 will be described in detail with reference to FIG.

[0022] The user terminal 2 includes a control unit 21, a communication unit 22, a storage unit 23, a display unit 24, and an input unit 25. The components of the user terminal 2 are connected to each other so as to be able to communicate with each other via, for example, a dedicated line.

[0023] The hardware configurations of the control unit 21, communication unit 22, and storage unit 23 of the user terminal 2 may be the same as the hardware configurations of the control unit 11, communication unit 12, and storage unit 13 of the information processing device 1. Descriptions thereof will be omitted here.

[0024] The display unit 24 is, for example, a display. The display is, for example, an LCD or an organic EL display. "LCD" is an abbreviation for liquid crystal display. "EL" is an abbreviation for electro luminescence. The display unit 24 may be connected to the user terminal 2 as an external output device instead of being provided in the user terminal 2. As a connection method, any method such as USB, HDMI (registered trademark), or Bluetooth (registered trademark) can be used.

[0025] The input unit 25 is, for example, a physical key, a capacitance key, a pointing device, a touch screen integral with a display, or a microphone. The input unit 25 accepts an operation to input information used for the operation of the user terminal 2. The input unit 25 may be connected to the user terminal 2 as an external input device instead of being provided in the user terminal 2. As a connection method, any method such as USB, HDMI (registered trademark), or Bluetooth (registered trademark) can be used. "USB" is an abbreviation for Universal Serial Bus. "HDMI (registered trademark)" is an abbreviation for High-Definition Multimedia Interface.

[0026] The process executed by the information processing system S of this embodiment will be described in detail below. As an example, a scene will be described in which a user U01 living in a specific geographical area (e.g., a city, town, or village) lives while fulfilling instructions transmitted from the information processing device 1. The storage unit 13 stores, in association with the geographical area, one or more users living in the geographical area and contact information for one or more terminals operated by the one or more users.

[0027] A geographical area is provided with infrastructure, including industrial or subsistence infrastructure such as: Energy (e.g. electricity, heat, gas, water), roads, railways, transport, ports, power plants, dams, and other industrial infrastructure - Social infrastructure such as shops (e.g. supermarkets), schools, hospitals, parks, and social welfare facilities

[0028] One or more sensors are provided in the geographical area and the infrastructure. The one or more sensors generate data indicating the usage status of the infrastructure and transmit the data to the information processing device 1. The sensor includes at least one of the following: Speed ​​Sensor Acceleration sensor Location sensors (e.g. GPS sensors) Power sensor Image sensor (e.g. camera) -Motion sensor Acoustic Sensor Weight sensor Light sensor Optical sensor Temperature Sensor Humidity sensor Distance Sensor Ultrasonic sensors Vibration Sensor Air flow sensor Proximity Sensor

[0029] [First embodiment] The control unit 11 of the information processing device 1 acquires history data indicating the usage status of infrastructure in a specific geographical area from a sensor via the communication unit 12. For example, the control unit 11 acquires history data indicating the usage status of roads in a specific geographical area from a speed sensor. The speed sensor is provided above the road or embedded within the road. When the control unit 11 determines that the speed of vehicles traveling on the road is below a reference value at, for example, 8 o'clock, it determines that the road is congested.

[0030] The control unit 11 predicts the future usage status of the infrastructure from the history data. The future may be, for example, a predetermined time, a predetermined number of days, a predetermined week, or a predetermined month. Here, as an example, a case where the future is 8:00 the next day will be described. The control unit 11 may predict that the usage status at 8:00 the next day will be the same as the usage status at 8:00 today (i.e., traffic congestion). As an additional or alternative example, the control unit 11 may predict the usage status of the next day from the weather forecast information for the next day. For example, when the weather forecast information for the next day indicates "rain," the control unit 11 may predict that the usage status of the next day will worsen.

[0031] The control unit 11 determines a resident behavior that optimizes future infrastructure usage for one or more residents in a particular geographical area. The resident behavior is determined for each geographical area. For example, the control unit 11 determines a resident behavior for relieving road congestion. As shown in FIG. 4, the control unit 11 determines to instruct one or more residents (here, user U01) to make their car commute time 30 minutes later than usual. How much earlier or later the commute time should be can be set arbitrarily.

[0032] As shown in Figure 4, the instruction information DB stores, in association with a user ID, the date on which the instructions are notified (corresponding to "notification date"), the instructions that the user must fulfill (corresponding to "instructions"), information indicating whether the instructions have been fulfilled (corresponding to "were the instructions fulfilled?"), and the points to be awarded when the instructions are fulfilled (corresponding to "points to be awarded when the instructions are fulfilled").

[0033] The control unit 11 notifies the user terminal 2 operated by the resident of instruction information instructing the resident to take the determined resident behavior. The notification interval is, for example, one day, but is not limited to this. The instruction information may be displayed by a game app downloaded to the user terminal 2. For example, as shown in FIG. 5, the control unit 11 notifies the user terminal 2 operated by the user U01 of the instruction information.

[0034] Display unit 24 of user terminal 2 displays a user name 51, instructions 52 that the user must fulfill, a score 53 that is awarded when the instructions are fulfilled, and a current score 54 of user U01.

[0035] The control unit 11 acquires sensor information from the sensor and determines from the sensor information whether the instruction has been satisfied by the user U01. For example, the control unit 11 determines whether the user U01 has delayed his / her commute time by 30 minutes from the usual time by acquiring location information from the user terminal 2 or by acquiring driving information from a vehicle driven by the user U01.

[0036] The control unit 11 associates a score with one or more residents who have satisfied the instructions. When the control unit 11 detects that the user U01 has satisfied the instructions, the control unit 11 associates a score (here, 10 points) with the user U01 and stores the score in the storage unit 13. This gives the user U01 a score.

[0037] As an additional example, the control unit 11 may associate a predetermined bonus score with one or more residents who satisfy multiple instructions in succession.

[0038] As an additional example, the control unit 11 may associate a score with all residents in a particular geographic area in which the resident who meets the instructions lives, not just the resident who meets the instructions.

[0039] [Second embodiment] A second embodiment will be described. For the sake of simplicity, the description of the contents that overlap with the first embodiment will be omitted.

[0040] The control unit 11 of the information processing device 1 acquires history data indicating the usage status of infrastructure in a specific geographical area from a sensor. For example, the control unit 11 acquires history data indicating the usage status of electricity from an electric energy sensor installed in an electric power company or the like. The electric energy sensor measures the supply and demand of electricity in the specific geographical area.

[0041] The control unit 11 predicts the future usage status of the infrastructure from the historical data. When the control unit 11 predicts that the power demand will exceed the power supply after 8 p.m. on the day from the past transition of the power supply and demand, it determines that there will be a power shortage.

[0042] The control unit 11 determines a resident behavior that optimizes future infrastructure usage for one or more residents in a particular geographical area. For example, the control unit 11 determines a resident behavior to resolve a power shortage. As shown in Fig. 4, the control unit 11 determines to instruct a resident (here, user U02) to avoid using the air conditioner after 8 p.m.

[0043] The control unit 11 notifies the user terminal 2 operated by the resident of instruction information instructing the resident to take the determined resident action.

[0044] The control unit 11 acquires sensor information from the sensor and determines whether the user U02 has satisfied the instructions based on the sensor information. For example, the control unit 11 acquires power consumption information from a power sensor (e.g., a smart meter) that records the power consumption of the user U02, thereby determining whether the user U02 has satisfied the instructions.

[0045] The control unit 11 associates a score with a resident who satisfies the instructions.

[0046] [Third embodiment] A third embodiment will be described. For the sake of simplicity, the description of the contents that overlap with the first embodiment will be omitted.

[0047] The control unit 11 of the information processing device 1 acquires history data indicating the utilization status of infrastructure in a specific geographical area from a sensor via the communication unit 12. For example, the control unit 11 acquires history data indicating the congestion status of a supermarket from a location information sensor of a mobile device operated by a customer of the supermarket, or a human sensor or image sensor installed in the supermarket. The control unit 11 determines that the supermarket is crowded when the density of people in the supermarket between 17:00 and 18:00 exceeds a reference value.

[0048] The control unit 11 predicts the future usage status of the infrastructure from the history data. The future here is the same time period on the next day. The control unit 11 may predict that the congestion level in the same time period on the next day will be the same as the congestion level today.

[0049] The control unit 11 determines, for one or more residents in a particular geographical area, a resident behavior that optimizes future utilization of the infrastructure. For example, the control unit 11 determines a resident behavior to eliminate crowding at a supermarket. As shown in FIG. 4, the control unit 11 determines to instruct one or more residents (here, user U03) to shop at the supermarket between 3:00 and 4:00 p.m. This configuration reduces the number of users who shop between 5:00 and 6:00 p.m.

[0050] The control unit 11 notifies the user terminals 2 operated by one or more residents of instruction information instructing the user terminals 2 to take the determined resident action.

[0051] The control unit 11 acquires sensor information from the sensor and determines whether or not the instruction has been satisfied by the user U03 from the sensor information. For example, the control unit 11 determines whether or not the user U03 has satisfied the instruction by acquiring position information from the user terminal 2 operated by the user U03.

[0052] The control unit 11 associates a score with a resident who satisfies the instructions.

[0053] The first to third embodiments have been described above. As an additional example or an alternative example, the optimization of infrastructure usage may be any content related to the infrastructure, such as relieving congestion on communication lines.

[0054] [flowchart] With reference to FIG. 6, an information processing method performed by the control unit 11 of the information processing device 1 will be described.

[0055] In step S1, the control unit 11 acquires history data indicating the usage status of infrastructure in a particular geographical area from a sensor.

[0056] In step S2, the control unit 11 predicts the future utilization state of the infrastructure from the history data.

[0057] In step S3, the control unit 11 determines resident behavior for one or more residents in a particular geographic region that optimizes infrastructure usage.

[0058] In step S4, the control unit 11 notifies the user terminals 2 operated by one or more residents of instruction information instructing them to take a resident action.

[0059] In step S5, the control unit 11 determines whether or not the instructions have been satisfied by the resident.

[0060] If the answer is Yes in step S5, the control unit 11 associates a score with the resident in step S6.

[0061] If the result in step S5 is No, the control unit 11 does not execute step S6.

[0062] As described above, according to this embodiment, the control unit 11 of the information processing device 1 executes the following operations: acquiring historical data indicating the utilization status of infrastructure in a specific geographical area from a sensor via the communication unit 12, determining resident behavior that optimizes the utilization status of infrastructure for residents of the specific geographical area from the historical data, notifying the user terminal 2 operated by the resident of instruction information instructing the resident to take the resident behavior, and associating a score with residents who satisfy the instruction. In this way, the information processing device 1 gives points to residents who satisfy the instruction, thereby increasing motivation for them to take a specific action.

[0063] According to the present embodiment, the infrastructure includes social capital of the industrial infrastructure or the life infrastructure. Optimization of the infrastructure usage includes at least one of resolving road congestion, resolving energy shortages, resolving crowding, and resolving congestion of communication lines. With this configuration, the information processing device 1 can optimize the infrastructure from various perspectives.

[0064] According to this embodiment, the control unit 11 further determines resident behavior from weather forecast information. This configuration enables the information processing device 1 to more accurately predict future infrastructure usage, thereby improving the accuracy of optimizing infrastructure usage.

[0065] According to the present embodiment, the instruction information includes information indicating the resident's action to be taken and the score to be awarded when the instruction is satisfied. With this configuration, the information processing device 1 can make the user aware of the score, thereby further increasing the motivation to perform a specific action.

[0066] According to the present embodiment, the control unit 11 associates a bonus score with a resident who satisfies multiple instructions consecutively. With this configuration, the information processing device 1 can motivate the user to satisfy multiple instructions consecutively, thereby further increasing the motivation for the user to perform a specific action.

[0067] Furthermore, according to this embodiment, the control unit 11 further associates a score with the resident who satisfies the instructions and with all residents in the geographical area in which the resident lives. With this configuration, the information processing device 1 can enhance a sense of unity among the residents in the geographical area.

[0068] Although the present disclosure will be described based on various drawings and examples, it should be noted that those skilled in the art may make various modifications and alterations based on the present disclosure. Other modifications are possible within the scope of the present disclosure. For example, the functions included in each means or step can be rearranged so as not to cause logical inconsistencies, and multiple means or steps can be combined into one or divided.

[0069] For example, in the above embodiment, a program for executing all or part of the functions or processes of the information processing device 1 can be recorded in a computer-readable recording medium. The computer-readable recording medium includes a non-transitory computer-readable medium, such as a magnetic recording device, an optical disk, a magneto-optical recording medium, or a semiconductor memory. The program is distributed by, for example, selling, transferring, or lending a portable recording medium such as a DVD (Digital Versatile Disc) or a CD-ROM (Compact Disc Read Only Memory) on which the program is recorded. The program may also be distributed by storing the program in the storage of an arbitrary server and transmitting the program from the arbitrary server to another computer. The program may also be provided as a program product. The present disclosure can also be realized as a program executable by a processor.

[0070] A computer temporarily stores a program recorded on a portable recording medium or a program transferred from a server in a main storage device. Then, the computer reads the program stored in the main storage device with a processor and executes processing according to the read program with the processor. The computer may read the program directly from a portable recording medium and execute processing according to the program. The computer may execute processing according to the received program each time a program is transferred from the server to the computer. Processing may be executed by a so-called ASP-type service that realizes functions only by execution instructions and result acquisition without transferring a program from the server to the computer. "ASP" is an abbreviation for application service provider. Programs include information used for processing by a computer and equivalent to a program. For example, data that is not a direct instruction to a computer but has the property of defining computer processing falls under " equivalent to a program. [Explanation of symbols]

[0071] S Information Processing System NW Network 1. Information processing device 11 Control section 12 Communications Department 13 Storage section 2. User terminal 21 Control section 22 Communications Department 23 Memory section 24 Display section 25 Input section

Claims

1. An information processing device capable of communicating with a user terminal, the information processing device including a control unit, a communication unit, and a storage unit, the control unit being: acquiring historical data indicating infrastructure usage in a particular geographical area from a sensor via the communication unit; determining, from the historical data, resident behavior for residents of the particular geographic area that optimizes utilization of the infrastructure; notifying the user terminal operated by the resident of instruction information instructing the resident to take the resident action; determining whether the instructions have been satisfied by the resident based on sensor information acquired from the sensor, and associating a score with the resident who satisfied the instructions and with all residents in the geographical area in which the resident who satisfied the instructions lives, and storing the score in the storage unit; An information processing device that performs operations including the steps of:

2. 2. The information processing device according to claim 1, The infrastructure is an information processing device including social capital of an industrial base or a life base.

3. 3. The information processing device according to claim 1, The information processing device, wherein the optimization of infrastructure utilization includes at least one of relieving road congestion, relieving energy shortages, relieving crowding, and relieving congestion on communication lines.

4. 4. The information processing device according to claim 1, The control unit further determines the resident behavior from weather forecast information.

5. 5. The information processing device according to claim 1, An information processing device, wherein the instruction information includes information indicating a resident action to be taken and a score to be awarded when the instruction is fulfilled.

6. 6. The information processing device according to claim 5, The control unit is an information processing device that associates a bonus point with a resident who satisfies multiple instructions in succession and stores the bonus point in the memory unit.

7. 7. The information processing device according to claim 1, The information processing device wherein the storage unit stores, in association with the geographical area, contact information for one or more users residing in the geographical area and one or more of the user terminals operated by the one or more users.

8. A computer as an information processing device capable of communicating with a user terminal, acquiring historical data from sensors via a communication means indicative of infrastructure utilization in a particular geographic area; determining, from the historical data, resident behavior for residents of the particular geographic area that optimizes utilization of the infrastructure; notifying the user terminal operated by the resident of instruction information instructing the resident to take the resident action; determining whether the instructions have been satisfied by the resident based on sensor information acquired from the sensor, and associating a score with the resident who satisfied the instructions and with all residents in the geographical area in which the resident who satisfied the instructions lives, and storing the score in a storage means; A program that causes an operation including

9. The program according to claim 8, The infrastructure includes industrial or life-support infrastructure.

10. 10. The program according to claim 8 or 9, The program, wherein the optimization of infrastructure utilization includes at least one of relieving road congestion, relieving energy shortages, relieving crowding, and relieving congestion on communication lines.

11. The program according to any one of claims 8 to 10, The operations further include determining the resident behavior from weather forecast information.

12. The program according to any one of claims 8 to 11, The instruction information includes information indicating a resident action to be taken and a score to be awarded when the instruction is fulfilled.

13. The program according to claim 12, The program, wherein the operations include associating a bonus point with a resident who satisfies a plurality of instructions consecutively and storing the bonus point in the storage means.

14. An information processing method by an information processing device capable of communicating with a user terminal, comprising: acquiring historical data indicative of infrastructure usage in a particular geographical area from a sensor via a communication unit; determining, from the historical data, resident behavior for residents of the particular geographic area that optimizes utilization of the infrastructure; notifying the user terminal operated by the resident of instruction information instructing the resident to take the resident action; determining whether the instructions have been satisfied by the resident based on sensor information acquired from the sensor, and storing in a storage unit a score associated with the resident who satisfied the instructions and all residents in the geographical area in which the resident who satisfied the instructions lives; An information processing method comprising:

15. 15. The information processing method according to claim 14, An information processing method, wherein the infrastructure includes social capital of an industrial base or a life base.

16. 16. The information processing method according to claim 14, The information processing method, wherein the optimization of infrastructure utilization includes at least one of relieving road congestion, relieving energy shortages, relieving crowding, and relieving congestion on communication lines.

17. 17. The information processing method according to claim 14, The information processing method further includes determining the resident behavior from weather forecast information.

18. 18. The information processing method according to claim 14, An information processing method, wherein the instruction information includes information indicating a resident action to be taken and a score to be awarded when the instruction is fulfilled.

19. 20. The information processing method according to claim 18, The information processing method includes associating a bonus point with a resident who satisfies a plurality of instructions consecutively and storing the bonus point in the memory unit.

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