Parcel delivery management system, parcel delivery management method, and vehicle

Abstract

To improve a baggage delivery service for delivering baggage received from a user to a destination designated by the user.SOLUTION: A baggage delivery management system manages a service for delivering baggage received from a user to a destination designated by the user. The baggage delivery management system acquires payment amount information indicating the amount of money corresponding to the amount of money to be paid by the user for the service. When one vehicle delivers a plurality of pieces of baggage of the plurality of users, the baggage delivery management system determines whether to set the order of priority of the plurality of pieces of baggage. When setting the order of priority, the baggage delivery management system sets a higher order of priority to the baggage of a user who pays a larger amount of money based on the payment amount information. The baggage delivery management system sets a baggage delivery route so that the plurality of pieces of baggage are delivered to the destinations according to the order of priority.SELECTED DRAWING: Figure 4

Description

[Technical field]

[0001] The present disclosure relates to a parcel delivery service that delivers parcels entrusted to a user to a destination designated by the user. [Background technology]

[0002] Patent Document 1 discloses a luggage collection and delivery system that provides a collection and delivery service using the luggage space of an autonomous vehicle. At a luggage drop-off point, a user's luggage is stored in the luggage space of the autonomous vehicle. The autonomous vehicle moves from the luggage drop-off point to a luggage receiving point. At the luggage receiving point, the user's luggage is removed from the luggage space of the autonomous vehicle. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2019-079425 A Summary of the Invention [Problem to be solved by the invention]

[0004] Consider a luggage delivery service that delivers luggage entrusted to users to a destination specified by the users. When one vehicle delivers multiple luggage for multiple users in sequence, there is a possibility that one user may mistakenly pick up another user's luggage. In that case, the other user cannot pick up his / her luggage. There is likely to be a certain number of users who are worried about their luggage being lost. Therefore, there is room for improvement in luggage delivery services. [Means for solving the problem]

[0005] The first aspect relates to a parcel delivery management system that manages a service for delivering parcels entrusted to a user to a destination designated by the user. The package delivery management system includes one or more processors. The one or more processors obtain request information indicating a destination and payment amount information indicating an amount equivalent to a payment amount to be paid by the user for the service; When one vehicle delivers multiple packages for multiple users, determine whether to set priorities for the multiple packages; When setting the priority, a higher priority is set for the package of a user who has paid a larger amount based on the payment amount information; Set up a package delivery route for a single vehicle so that multiple packages are delivered to their destinations according to priority.

[0006] The second aspect relates to a parcel delivery management method for managing a service of delivering parcels entrusted to a user to a destination designated by the user. The method of managing luggage delivery is obtaining request information indicating a destination and payment amount information indicating an amount equivalent to a payment amount to be paid by the user for the service; When one vehicle delivers a plurality of packages for a plurality of users, determining whether to set priorities for the plurality of packages; When setting the priority order, a higher priority order is set for packages of users who have paid more based on the payment amount information; Setting a package delivery route for one vehicle so that multiple packages are delivered to their destinations according to priority; Includes.

[0007] The third aspect relates to vehicles used in a service that delivers luggage entrusted to a user to a destination designated by the user. The vehicle includes one or more processors. The one or more processors obtain request information indicating a destination and payment amount information indicating an amount equivalent to a payment amount to be paid by the user for the service; When multiple packages for multiple users are to be delivered, a determination is made as to whether or not to set priorities for the multiple packages; When setting the priority, a higher priority is set for the package of a user who has paid a larger amount based on the payment amount information; To set a luggage delivery route for a vehicle so that multiple luggage are delivered to a destination according to priority. Effect of the Invention

[0008] The later the delivery order, the higher the possibility of the package being lost. Conversely, the earlier the delivery order, the lower the possibility of the package being lost. According to the present disclosure, a higher priority is set for the packages of a user who pays more for the service. Then, multiple packages are delivered to their respective destinations according to that priority. Therefore, a user who is worried about a package being lost can proactively move their package forward in the delivery order by increasing the amount they pay of their own volition. This reduces the user's anxiety. [Brief description of the drawings]

[0009] [Figure 1] 1 is a conceptual diagram for explaining an overview of a parcel delivery service and a parcel delivery management system according to an embodiment. FIG. [Diagram 2] 1A to 1C are conceptual diagrams showing various examples of request information according to an embodiment. [Diagram 3] FIG. 1 is a conceptual diagram for explaining a case where one vehicle delivers multiple packages for multiple users. [Figure 4] FIG. 1 is a conceptual diagram for explaining a package delivery management process in a case where one vehicle delivers multiple packages for multiple users. [Diagram 5] FIG. 13 is a conceptual diagram showing an example of setting priorities of multiple packages. [Figure 6] FIG. 13 is a conceptual diagram showing another example of setting the priorities of multiple packages. [Figure 7] FIG. 11 is a conceptual diagram for explaining notification of priority to a user. [Figure 8] 1 is a block diagram showing a configuration related to a parcel delivery management system according to an embodiment. [Figure 9]1 is a block diagram showing a configuration of a parcel delivery management system according to an embodiment; [Figure 10] 4 is a flowchart showing a parcel delivery management process performed by the parcel delivery management system according to the embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Embodiments of the present disclosure will be described with reference to the accompanying drawings.

[0011] 1. Overview of the parcel delivery service and parcel delivery management system 1 is a conceptual diagram for explaining an overview of a parcel delivery service and a parcel delivery management system 100 according to the present embodiment. The parcel delivery service is a service for delivering a parcel 2 entrusted to the user 1 to a delivery destination DST designated by the user 1.

[0012] For example, user 1 arrives at a certain station for sightseeing. User 1 carries luggage 2 such as a suitcase. Since it is troublesome for user 1 to carry luggage 2 while sightseeing, user 1 has a need to leave luggage 2 somewhere while sightseeing. However, if user 1 leaves luggage 2 in a coin locker in front of the station, user 1 must return to the coin locker in front of the station to pick up luggage 2 after sightseeing. If user 1 stays at the tourist spot, returning to the coin locker in front of the station is troublesome for user 1 and also a waste of time. On the other hand, if the luggage 2 left by user 1 is delivered to the user's accommodation, user 1 can pick up his luggage 2 at the accommodation without returning to the coin locker in front of the station. In such a case, the luggage delivery service according to the present embodiment is useful.

[0013] A vehicle 20 is used for the luggage delivery service. The vehicle 20 may be a manually driven vehicle or an automatically driven vehicle. The vehicle 20 has a luggage storage section (storage space) capable of storing multiple luggage 2.

[0014] The collection location DEP is a location where the luggage 2 of the user 1 is loaded onto the vehicle 20. That is, the collection location DEP is a location where the luggage 2 is dropped off from the perspective of the user 1, and a location where the luggage 2 is picked up from the perspective of the vehicle 20. For example, the collection location DEP is set in advance at a predetermined location (e.g., a rotary in front of a station, a driveway at an airport). As another example, a desired collection location DEP may be specified by the user 1. The user 1 carries the luggage 2 to the collection location DEP. The vehicle 20 moves to the collection location DEP and stops at the collection location DEP. At the collection location DEP, the luggage 2 of the user 1 is loaded onto the vehicle 20. The luggage 2 may be loaded onto the vehicle 20 by the user 1 himself or herself, or by a service staff member. Alternatively, the luggage 2 may be loaded onto the vehicle 20 automatically by an arm robot mounted on the vehicle 20.

[0015] The delivery destination DST is a place where the luggage 2 of the user 1 is unloaded from the vehicle 20. In other words, the delivery destination DST is a place where the luggage 2 is picked up from the user 1, and a place where the luggage 2 is dropped off from the vehicle 20. The delivery destination DST is specified by the user 1. Typically, the delivery destination DST is a place where the user 1 stops by (e.g., accommodation). After the luggage 2 of the user 1 is loaded onto the vehicle 20 at the collection location DEP, the vehicle 20 moves to the delivery destination DST. At the delivery destination DST, the luggage 2 of the user 1 is unloaded from the vehicle 20. The unloading of the luggage 2 from the vehicle 20 may be performed by the user 1 himself / herself, by a service staff, or by a staff member of the delivery destination DST (e.g., accommodation). Alternatively, the unloading of the luggage 2 from the vehicle 20 may be performed automatically by an arm robot mounted on the vehicle 20.

[0016] The parcel delivery management system 100 performs "parcel delivery management processing" that manages the parcel delivery service described above. For example, the parcel delivery management system 100 is included in a management server. As another example, the parcel delivery management system 100 may be included in a vehicle 20. As yet another example, the parcel delivery management system 100 may be distributed between the management server and the vehicle 20.

[0017] The parcel delivery management system 100 communicates with a terminal 10 operated by a user 1. For example, the terminal 10 is a mobile terminal (e.g., a smartphone) of the user 1. As another example, the terminal 10 may be an information terminal (e.g., a digital signage) installed in a city or building.

[0018] The user 1 inputs request information REQ regarding a parcel delivery service by operating the terminal 10. The terminal 10 transmits the request information REQ input by the user 1 to the parcel delivery management system 100.

[0019] FIG. 2 is a conceptual diagram showing various examples of request information REQ. The request information REQ indicates at least a delivery destination DST specified by user 1. The request information REQ may further indicate a desired collection time specified by user 1. The desired collection time is the time (time or time zone) at which user 1 wishes to receive the parcel 2. The request information REQ may further indicate a desired collection location and desired collection time specified by user 1. The desired collection location is the location at which user 1 wishes to leave the parcel 2 in vehicle 20. The desired collection time is the time (time or time zone) at which user 1 wishes to leave the parcel 2 in vehicle 20.

[0020] The parcel delivery management system 100 acquires request information REQ from the terminal 10. The parcel delivery management system 100 generates delivery management information DLV based on the request information REQ. The delivery management information DLV indicates at least the parcel delivery route (target route) of the vehicle 20 from the collection location DEP to the delivery destination DST. The collection location DEP may be a predetermined location or a desired collection location specified by the user 1. If the request information REQ indicates a desired collection time specified by the user 1, the delivery management information DLV indicates the desired collection time. If the request information REQ indicates a desired collection location and a desired collection time, the delivery management information DLV indicates the desired collection location and the desired collection time.

[0021] The parcel delivery management system 100 provides the vehicle 20 with delivery management information DLV and instructs the vehicle 20 to deliver the parcel 2 to the delivery destination DST according to the delivery management information DLV. That is, the parcel delivery management system 100 instructs the vehicle 20 to deliver the parcel 2 to the delivery destination DST at least according to the parcel delivery route. If the delivery management information DLV indicates a desired collection place and a desired collection time, the parcel delivery management system 100 instructs the vehicle 20 to arrive at the desired collection place by the desired collection time. If the delivery management information DLV indicates a desired receipt time, the parcel delivery management system 100 instructs the vehicle 20 to deliver the parcel 2 to the delivery destination DST as close to the desired receipt time as possible. The vehicle 20 travels from the collection place DEP to the delivery destination DST according to the delivery management information DLV.

[0022] 2. When shipping multiple packages to multiple users Fig. 3 is a conceptual diagram for explaining a case where one vehicle 20 delivers multiple packages 2 for multiple users 1. In the example shown in Fig. 3, there are three users 1-A, 1-B, and 1-C. Packages 2-A, 2-B, and 2-C are packages 2 for users 1-A, 1-B, and 1-C, respectively. Delivery destinations DST-A, DST-B, and DST-C are delivery destinations DST designated by users 1-A, 1-B, and 1-C, respectively.

[0023] Each of the multiple users 1 carries his / her own luggage 2 to a predetermined collection location DEP or a desired collection location DEP. That is, the multiple luggage 2 is carried to one or more collection locations DEP by each of the multiple users 1. One vehicle 20 moves to one or more collection locations DEP. The multiple luggage 2 is loaded onto the one vehicle 20 at the one or more collection locations DEP. The one vehicle 20 then delivers the multiple luggage 2 to the multiple delivery destinations DST in sequence.

[0024] The inventors of the present application have recognized the following problem in the case where one vehicle 20 delivers multiple packages 2 for multiple users 1 in sequence. That is, there is a possibility that a user 1 may mistakenly pick up a package 2 for another user 1 at a certain delivery destination DST. In that case, the other user 1 cannot pick up his / her package 2. It is considered that there are a certain number of users 1 who feel uneasy about their package 2 being lost. Therefore, there is room for improvement in the package delivery service.

[0025] FIG. 4 is a conceptual diagram for explaining the parcel delivery management process when one vehicle 20 delivers multiple parcels 2 for multiple users 1. The parcel delivery management system 100 sets priorities of multiple parcels 2 (i.e., multiple users 1) when a specific condition is met. For example, the specific condition is that the desired receipt times specified by two or more users 1 are the same or close to each other. In this case, the priorities of the parcels 2 for each of the two or more users 1 are set. As another example, the specific condition is that none of the users 1 specifies a desired receipt time. In this case, the priorities of the multiple parcels 2 are also set. In either case, the parcel delivery management system 100 determines whether or not to set priorities of the multiple parcels 2 based on the request information REQ related to the multiple users 1.

[0026] According to this embodiment, the priority order of multiple parcels 2 is determined based on the amount paid by user 1 for the parcel delivery service. For this reason, the usage fee for the parcel delivery service is defined as the sum of a basic fee and an additional fee. User 1 can pay an additional fee of his / her own volition in addition to the basic fee. Specifically, user 1 specifies an additional fee if necessary when operating terminal 10 to input request information REQ. If an additional fee is not specified, the additional fee is considered to be 0.

[0027] The payment amount information PMT is information indicating an amount equivalent to the payment amount that user 1 intends to pay for the parcel delivery service. For example, the payment amount information PMT indicates the sum of the basic fee and an additional fee specified by user 1. As another example, the payment amount information PMT may indicate only the additional fee specified by user 1. When the basic fee is fixed, it can be said that the additional fee is also an amount equivalent to the payment amount that the user intends to pay.

[0028] The terminal 10 transmits the payment amount information PMT to the parcel delivery management system 100. The parcel delivery management system 100 acquires the payment amount information PMT from the terminal 10. When it is necessary to set priorities for multiple parcels 2, the parcel delivery management system 100 sets the priorities based on the payment amount information PMT for multiple users 1. More specifically, the parcel delivery management system 100 sets a higher priority for the parcels 2 of users 1 who have paid a larger amount.

[0029] Fig. 5 shows an example of setting priority. In the example shown in Fig. 5, it is assumed that none of users 1-A, 1-B, and 1-C have specified a desired pick-up time. The payment amounts of users 1-A, 1-B, and 1-C are X, Y, and Z, respectively, and the relationship between these payment amounts X, Y, and Z is "X>Y>Z." In this case, user 1-A's package 2-A has the highest priority, and user 1-C's package 2-C has the lowest priority.

[0030] FIG. 6 shows another example of setting the priority order. In the example shown in FIG. 6, each of users 1-A, 1-B, and 1-C specifies a desired receiving time. Here, the concept of a "comparison period" is introduced to determine whether there is a user 1 with the same or close desired receiving time. The comparison period is a predetermined period that includes the desired receiving time. For example, the comparison period is a period that includes 30 minutes before and after the desired receiving time. If the desired receiving time is specified by a time period instead of a time of day, that time period may be used as the comparison period.

[0031] The parcel delivery management system 100 compares the comparison periods PA, PB, and PC for users 1-A, 1-B, and 1-C, respectively. In the example shown in FIG. 6, the desired receipt time of user 1-A is 17:30, and the desired receipt time of user 1-B is 17:45, and the comparison period PA for user 1-A overlaps with the comparison period PB for user 1-B. In this case, the parcel 2-A of user 1-A and the parcel 2-B of user 1-B are the targets for priority setting. Since the payment amount X of user 1-A is greater than the payment amount Y of user 1-B, the priority of the parcel 2-A of user 1-A is set higher than the priority of the parcel 2-B of user 1-B.

[0032] In this way, when there are two or more users 1 whose comparison periods at least partially overlap, the parcel delivery management system 100 sets priorities for the parcels 2 of each of the two or more users 1. Note that users 1 whose comparison periods do not overlap are excluded from the priority setting.

[0033] Once the priorities of the multiple packages 2 are set, the package delivery management system 100 sets a package delivery route for the vehicle 20 so that the multiple packages 2 are delivered to their respective delivery destinations DST according to the priorities. In other words, the package delivery management system 100 sets a package delivery route for the vehicle 20 so that the packages 2 are delivered in order starting with the package with the highest priority. The package delivery management system 100 then provides delivery management information DLV to the vehicle 20 and instructs the vehicle 20 to deliver the multiple packages 2 to their respective delivery destinations DST according to the package delivery route.

[0034] In the example shown in Fig. 5, first, the package 2-A of the user 1-A is delivered to the delivery destination DST-A. Next, the package 2-B of the user 1-B is delivered to the delivery destination DST-B. Finally, the package 2-C of the user 1-C is delivered to the delivery destination DST-C.

[0035] In the example shown in FIG. 6, packages 2 are basically delivered in the order of desired receipt times. However, for multiple packages 2 with the same or close desired receipt times, that is, multiple packages 2 with priority levels set, delivery is performed according to the priority levels. That is, first, package 2-C of user 1-C, which has the earliest desired receipt time, is delivered to delivery destination DST-C. Next, package 2-A of user 1-A is delivered to delivery destination DST-A. Finally, package 2-B of user 1-B is delivered to delivery destination DST-B.

[0036] <Effects> Parcel 2 that is later in the delivery order may be mistaken for another parcel 2 at an earlier delivery destination DST and picked up. In other words, the later the delivery order is, the higher the possibility of parcel 2 being lost. Conversely, the earlier the delivery order is, the lower the possibility of parcel 2 being lost.

[0037] According to this embodiment, the priority of the parcels 2 of a user 1 who pays more for the parcel delivery service is set higher. Then, multiple parcels 2 are delivered to their respective delivery destinations DST according to the priority. Therefore, a user 1 who is worried about the loss of a parcel 2 can proactively move his / her parcel 2 to the front of the delivery order by increasing the amount paid of his / her own volition. This reduces the anxiety of the user 1.

[0038] 3. Variations (Notification of Priority) FIG. 7 is a conceptual diagram for explaining a modified example. The priority information PRI is information about the priority set by the parcel delivery management system 100. For example, the priority information PRI indicates the correspondence between the identification information of the user 1 or parcel 2 and the priority. The priority information PRI may indicate the correspondence between the identification information of the user 1 or parcel 2, the payment amount, and the priority. After setting the priority, the parcel delivery management system 100 notifies the priority information PRI to multiple users 1 through the terminal 10. Specifically, the parcel delivery management system 100 transmits the priority information PRI to the terminal 10 operated by each user 1, and the terminal 10 presents the priority information PRI to each user 1.

[0039] Upon receiving the notification of the priority order information PRI, the user 1 recognizes the priority order of his / her luggage 2. The user 1 who recognizes the priority order of his / her luggage 2 can consider changing the payment amount. For example, the user 1 who is not satisfied with the priority order can consider further increasing the payment amount. As another example, the user 1 who has given up on the priority order can also consider reducing the additional fee.

[0040] The parcel delivery management system 100 accepts changes to the payment amount. More specifically, the user 1 operates the terminal 10 to change the payment amount (additional fee) as necessary. The terminal 10 transmits the changed payment amount information PMT to the parcel delivery management system 100. The parcel delivery management system 100 receives the changed payment amount information PMT and updates the payment amount information PMT. The parcel delivery management system 100 then resets the priority order of multiple parcels 2 based on the updated payment amount information PMT.

[0041] According to the modified example, the user 1 is given an opportunity to change the payment amount, which further improves convenience for the user 1.

[0042] 4. Example of a parcel delivery management system 4-1. Configuration example 8 is a block diagram showing a terminal 10, a vehicle 20, and a management server 30 as components related to the parcel delivery management system 100 according to the present embodiment. The management server 30 is capable of communicating with the terminal 10 and the vehicle 20. The terminal 10 and the vehicle 20 may also be capable of communicating directly with each other.

[0043] The terminal 10 is operated by a user 1. Examples of the terminal 10 include a mobile terminal (e.g., a smartphone) of the user 1, and an information terminal (e.g., a digital signage) installed in a city or building.

[0044] The terminal 10 includes a communication interface 11 and a user interface 12. The terminal 10 communicates with the management server 30 via the communication interface 11. The terminal 10 may also communicate with the vehicle 20 via the communication interface 11. The user interface 12 receives information from the user 1 and provides information to the user 1. Examples of the user interface 12 include a touch panel, a keyboard, a display device, and the like.

[0045] The user 1 can input the request information REQ and the payment amount information PMT by using the user interface 12. The terminal 10 transmits the request information REQ and the payment amount information PMT to the vehicle 20 or the management server 30 via the communication interface 11.

[0046] The terminal 10 may also receive the priority information PRI via the communication interface 11. In that case, the terminal 10 presents the priority information PRI to the user 1 via the user interface 12. For example, the terminal 10 displays the priority information PRI on a display device.

[0047] The vehicle 20 is used for a parcel delivery service. The vehicle 20 may be an autonomous vehicle.

[0048] The vehicle 20 includes a communication interface 21, a luggage storage unit 22, and a vehicle control system 23. The vehicle 20 communicates with a management server 30 via the communication interface 21. The vehicle 20 may also communicate with a terminal 10 via the communication interface 21. The luggage storage unit 22 is configured to be capable of storing a large number of luggage 2.

[0049] The vehicle control system 23 controls the vehicle 20. When the vehicle 20 is an autonomous vehicle, the vehicle control system 23 controls the autonomous driving of the vehicle 20. For example, the vehicle control system 23 controls the vehicle 20 to travel along a specified baggage delivery route. The vehicle control system 23 may also control the opening and closing of doors when loading and unloading baggage 2.

[0050] The management server 30 includes a communication interface 31. The management server 30 communicates with the terminal 10 and the vehicle 20 via the communication interface 31.

[0051] For example, the parcel delivery management system 100 is included in the management server 30. The parcel delivery management system 100 included in the management server 30 can receive necessary information from the terminal 10 and provide various information to the terminal 10 and the vehicle 20. As another example, the parcel delivery management system 100 may be included in the vehicle 20. The parcel delivery management system 100 included in the vehicle 20 can receive necessary information from the terminal 10 via the management server 30 or directly and provide various information to the terminal 10. As yet another example, the parcel delivery management system 100 may be distributed between the vehicle 20 and the management server 30. In general, the parcel delivery management system 100 has the following configuration.

[0052] 9 is a block diagram showing the configuration of the parcel delivery management system 100. The parcel delivery management system 100 includes a communication interface 110, one or more processors 120 (hereinafter simply referred to as "processors 120"), and one or more storage devices 130 (hereinafter simply referred to as "storage devices 130").

[0053] The communication interface 110 includes at least one of the communication interface 21 and the communication interface 31 .

[0054] The processor 120 performs various types of information processing. For example, the processor 120 includes a CPU (Central Processing Unit). The storage device 130 stores various types of information required for processing by the processor 120. Examples of the storage device 130 include a volatile memory, a non-volatile memory, a HDD (Hard Disk Drive), and an SSD (Solid State Drive).

[0055] Parcel delivery management program 140 is a computer program executed by processor 120. The functions of parcel delivery management system 100 are realized by cooperation between processor 120, which executes parcel delivery management program 140, and storage device 130. Parcel delivery management program 140 is stored in storage device 130. Parcel delivery management program 140 may be recorded in a computer-readable recording medium. Parcel delivery management program 140 may be provided via a network.

[0056] The processor 120 receives the request information REQ and the payment amount information PMT from the terminal 10 via the communication interface 110. The request information REQ and the payment amount information PMT are stored in the storage device 130. The processor 120 performs package delivery management processing based on the request information REQ and the payment amount information PMT.

[0057] 4-2. Baggage delivery management process FIG. 10 is a flowchart showing the parcel delivery management process by the processor 120 of the parcel delivery management system 100.

[0058] In step S110, the processor 120 obtains the request information REQ for each user 1.

[0059] In step S120, the processor 120 obtains the payment amount information PMT for each user 1.

[0060] In step S130, the processor 120 determines whether or not to set priorities of multiple packages 2 based on the request information REQ related to multiple users 1.

[0061] For example, if all of the request information REQ does not indicate the desired pick-up time specified by the user 1, the processor 120 determines that it is necessary to set priorities for multiple packages 2 (see FIG. 5).

[0062] As another example, when the request information REQ indicates a desired collection time specified by the user 1, the processor 120 determines whether or not to set a priority based on the desired collection time (see FIG. 6). Specifically, the processor 120 compares the comparison period for each of the multiple users 1. The comparison period is a predetermined period that includes the desired collection time. When there are two or more users 1 whose comparison periods at least partially overlap, the processor 120 determines that it is necessary to set a priority for each of the packages 2 of the two or more users 1.

[0063] For the multiple packages 2 for which it has been determined that priority order setting is required, the process proceeds to step S140. For the other packages 2, the process proceeds to step S160.

[0064] In step S140, the processor 120 sets the priority order based on the payment amount information PMT related to multiple users 1. More specifically, the processor 120 sets a higher priority order for the parcel 2 of the user 1 who has paid a larger amount. Then, the process proceeds to step S150.

[0065] The processor 120 may notify multiple users 1 of priority information PRI regarding the set priority order through the terminal 10 (see FIG. 7). The processor 120 may accept a change in the payment amount. In that case, the processor 120 obtains the changed payment amount information PMT and updates the payment amount information PMT. The processor 120 then resets the priorities of multiple packages 2 based on the updated payment amount information PMT.

[0066] In step S150, the processor 120 sets a luggage delivery route for the vehicle 20 based on the set priority. Specifically, the processor 120 sets a luggage delivery route so that multiple luggage 2 are delivered to their respective delivery destinations DST according to the set priority. In other words, the processor 120 sets a luggage delivery route so that luggage 2 are delivered in order from highest priority. Then, the process proceeds to step S170.

[0067] In step S160, the processor 120 sets a parcel delivery route for the vehicle 20 based on the desired receipt time for each user 1. Specifically, the processor 120 sets the parcel delivery route so that the parcels 2 are delivered to their respective delivery destinations DST in the order of their desired receipt times. In other words, the processor 120 sets the parcel delivery route so that the parcels 2 are delivered in order starting with the parcels 2 with the earliest desired receipt times. Then, the process proceeds to step S170.

[0068] In step S170, the processor 120 provides the delivery management information DLV to the vehicle 20 to instruct the vehicle 20 to deliver the parcels. Specifically, the processor 120 instructs the vehicle 20 to deliver the parcels 2 to their respective delivery destinations DST according to the set parcel delivery route. The vehicle 20 delivers the parcels 2 to their respective delivery destinations DST according to the instructed parcel delivery route. [Explanation of symbols]

[0069] 1 User 2. Luggage 10 Terminal 20 Vehicles 30 Management Server 100 Luggage delivery management system 110 Communication Interface 120 processors 130 Storage device 140 Parcel delivery management program DEP Collection Location DLV delivery management information DST shipping destination PMT Payment Information PRI Priority Information REQ Request information

Claims

1. A parcel delivery management system that manages a service of delivering parcels entrusted to a user to a destination designated by the user, comprising: One or more processors; The one or more processors: obtaining request information indicating the destination and a desired pick-up time designated by the user, and payment amount information indicating an amount equivalent to a payment amount to be paid by the user for the service; When one vehicle delivers a plurality of packages for a plurality of users, determining whether to set priorities for the plurality of packages; If there are two or more users whose comparison periods including the desired receiving time at least partially overlap, it is determined that the priority order of the plurality of packages of the two or more users is to be set; When setting the priority order, the priority order is set higher for the parcel of the user who has paid a larger amount based on the payment amount information; A package delivery route for the one vehicle is set so that the packages are delivered to the destinations according to the priority order. Baggage delivery management system.

2. The parcel delivery management system according to claim 1, The one or more processors further notify the plurality of users of information regarding the set priority order. Baggage delivery management system.

3. The parcel delivery management system according to claim 1 or 2, The plurality of packages are delivered to one or more collection locations by each of the plurality of users, and loaded onto the one vehicle at the one or more collection locations. Baggage delivery management system.

4. The parcel delivery management system according to claim 1 or 2, After the plurality of packages are loaded onto the one vehicle, the one or more processors instruct the one vehicle to deliver the plurality of packages to the destination according to the package delivery route. Baggage delivery management system.

5. A vehicle used for a service of delivering luggage entrusted to a user to a destination designated by the user, One or more processors; The one or more processors: obtaining request information indicating the destination and a desired pick-up time designated by the user, and payment amount information indicating an amount equivalent to a payment amount to be paid by the user for the service; When delivering a plurality of packages to a plurality of users, determining whether or not to set priorities for the plurality of packages; If there are two or more users whose comparison periods including the desired receiving time at least partially overlap, it is determined that the priority order of the plurality of packages of the two or more users is to be set; When setting the priority order, the priority order is set higher for the parcel of the user who has paid a larger amount based on the payment amount information; A package delivery route for the vehicle is set so that the packages are delivered to the destinations according to the priority order. vehicle.

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