Information processing device, information processing method, and information processing program

Abstract

To improve the skill of an external appearance check of a worker.SOLUTION: An information processing device 100 includes an acquisition part 151, an evaluation part 152, and an output part 153. The acquisition part 151 acquires a result of an external appearance check of each worker who checks the external appearance of an object in each step. The evaluation part 152 evaluates each worker on the basis of the result of the external appearance check. The output part 153 outputs evaluated information.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to an information processing device and the like. [Background technology]

[0002] Conventionally, there has been a paid repair service in which a company receives a broken electronic device such as a PC (Personal Computer) from a customer, repairs it, and returns it to the customer. In the paid repair service, the appearance of the electronic device to be repaired is checked before and after the repair and before the return, and evidence is left to show that the electronic device was not damaged during the repair.

[0003] In addition, if a scratch is found on the target device during the visual check before the repair, the customer will be contacted and informed that the scratch existed before the repair. However, even if a scratch-like mark is found on the target device, it may be dirt that can be removed by cleaning, and it may be difficult to determine whether it is a scratch or dirt.

[0004] Therefore, the decision as to whether something is a scratch or dirt is often made based on the worker's past experience, and when the worker is unsure of the decision, the decision is made by consulting an experienced and highly skilled worker. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Patent No. 6305252 Summary of the Invention [Problem to be solved by the invention]

[0006] However, in the conventional technology, there is still room for improvement in terms of improving the appearance checking skills of workers.

[0007] For example, when there are multiple checkers in visual inspection work, there are cases where they are influenced by the check results of the previous process and input the same check results, or they ask a more skilled worker for a decision before fully deciding on their own. As a result, there are fewer opportunities to make decisions on their own, and there is an issue that visual inspection skills do not improve.

[0008] In addition, for example, because one's current skill level is not visualized, it is difficult to grasp one's own abilities, and there is also the issue of it being difficult to maintain motivation to improve one's appearance check skills.

[0009] In one aspect, the present invention aims to provide an information processing device, an information processing method, and an information processing program that can objectively evaluate a worker's appearance checking skills and visualize the skill level. [Means for solving the problem]

[0010] In a first proposal, the information processing device has an acquisition unit, an evaluation unit, and an output unit. The acquisition unit acquires the results of the appearance check of each worker who checks the appearance of the target object in each process. The evaluation unit evaluates each worker based on the results of the appearance check. The output unit outputs the evaluated information. Effect of the Invention

[0011] This will help improve the appearance inspection skills of workers. [Brief description of the drawings]

[0012] [Figure 1] FIG. 1 is a diagram for explaining an overview of an information processing system according to this embodiment. [Diagram 2] FIG. 2 is a block diagram showing a configuration of an information processing device according to the present embodiment. [Diagram 3] FIG. 3 is a diagram illustrating an example of data used in the information processing according to the present embodiment. [Figure 4]FIG. 4 is a diagram showing an example of the appearance check skill evaluation. [Diagram 5] FIG. 5 is a diagram showing an example of information for supporting the appearance check work. [Figure 6] FIG. 6 is a diagram showing an example of information for supporting the appearance check work. [Figure 7] FIG. 7 is a flowchart illustrating a processing procedure of the information processing device according to the present embodiment. [Figure 8] FIG. 8 is a flowchart illustrating a processing procedure of the information processing device according to the present embodiment. [Figure 9] FIG. 9 is a diagram illustrating an example of a hardware configuration of a computer that realizes the same functions as the information processing apparatus of the embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0013] Hereinafter, an information processing device, an information processing method, and an information processing program disclosed in the present application will be described in detail with reference to the accompanying drawings. Note that the present invention is not limited to the embodiments. EXAMPLES

[0014] 1 is a diagram for explaining an overview of an information processing system according to the present embodiment. The information processing system including an information processing device 100 according to the present embodiment includes the information processing device 100, which is a smart device such as a smartphone or a tablet, and a management server 300 that cooperates with the information processing device 100 to transmit and receive information.

[0015] The information processing device 100 is a mobile terminal device having a screen such as a liquid crystal display having a camera function and a touch panel function, and the information processing device 100 and the management server 300 are connected via a network 5 so as to be able to communicate with each other.

[0016] The information processing device 100 acquires the results of the appearance check of each worker who checks the appearance of the target object in each process. Then, the information processing device 100 evaluates each worker based on the acquired results of the appearance check, and outputs the evaluated information.

[0017] Here, the work of checking the appearance in this embodiment is performed, for example, by a worker visually checking the appearance of the object and determining whether or not there is a scratch, and a photo of the appearance of the object and whether or not there is a scratch on the object are registered. Also, the appearance check work in this embodiment is performed in each process such as receiving, repairing, and returning the object, and the appearance check work in each process is performed by different workers.

[0018] The information processing device 100 first acquires the results of the appearance check by each worker who checks the appearance of the object in each process. For example, the information processing device 100 acquires the results of the appearance check, such as the appearance photos registered by each worker for the object, the presence or absence of scratches, and the time required for the appearance check, in each of the above-mentioned processes.

[0019] Then, the information processing device 100 evaluates each worker based on the acquired appearance check results, and outputs the evaluated information. For example, the information processing device 100 calculates the appearance check correct answer rate and the correct answer rate within a time limit from the appearance check results performed by each worker, evaluates the appearance check skill of each worker, and outputs the evaluated information.

[0020] As a result, the information processing device 100 can visualize the appearance checking skill by evaluating the appearance checking skill from the results of the appearance check performed by each worker in each process.

[0021] The management server 300 is an information processing device that stores external appearance photos registered by workers, repair management data related to management of processes such as repair of objects, and skill management data of workers based on the number of machines with which each worker has experience with external appearance checking work. The management server 300 is realized by, for example, a server device or a cloud system. The information stored in the management server 300 may be stored in the information processing device 100, and conversely, the information stored in the information processing device 100 may be stored in the management server 300.

[0022] Next, a configuration example of an information processing device that executes the process described in Fig. 1 will be described. Fig. 2 is a block diagram showing the configuration of an information processing device according to this embodiment. As shown in Fig. 2, the information processing device 100 has a communication unit 110, an input unit 120, a display unit 130, a storage unit 140, and a control unit 150.

[0023] The communication unit 110 executes data communication with the management server 300 via the network 5. For example, the communication unit 110 is realized by a NIC (Network Interface Card) or the like.

[0024] The input unit 120 is realized, for example, by using a liquid crystal display having a touch panel function, and inputs various information to the control unit 150 in response to input operations such as a tap operation or a slide operation by the user. Note that the input unit 120 may be realized by using an input device such as a keyboard or a mouse, instead of the above-mentioned liquid crystal display.

[0025] The display unit 130 is realized by a display device such as a liquid crystal display, similar to the above-mentioned input unit 120. For example, the display unit 130 displays information that supports the appearance check work described later and the evaluated information of each worker that is output by the output unit 153 described later.

[0026] The storage unit 140 has a process management table 141, an appearance check result table 142, and a skill evaluation table 143. The storage unit 140 is realized by, for example, a semiconductor memory element such as a flash memory, or a storage device such as a hard disk or an optical disk. Note that, for example, each function of the storage unit 140 described above may be possessed by the management server 300, and in that case, the control unit 150 stores each piece of information in the storage unit possessed by the management server 300 via the network 5.

[0027] The process management table 141 holds management information for each process performed on the object. For example, the process management table 141 holds information on the person in charge of each process, such as the reception process, repair process, and return process, performed on the object, as well as information such as the object's reception number, reception date, and object model.

[0028] Appearance check result table 142 holds the results of appearance checks in each process of an object. For example, appearance check result table 142 holds information on the results of appearance checks such as the check time and check results of appearance checks in each process performed on an object, check results after correction, and the use history of support information.

[0029] The skill evaluation table 143 holds information on the evaluation of the appearance check skill of each worker evaluated by the evaluation unit 152 described later. For example, the skill evaluation table 143 holds, for each worker, information on skill evaluation such as the rate of correct answers without correction and the rate of correct answers within a time limit, and information on worker skill management such as the number of machines each worker has experienced for each object.

[0030] Here, the information held by each of the above-mentioned process management table 141, appearance check result table 142, and skill evaluation table 143 will be described with reference to Fig. 3. Fig. 3 is a diagram showing an example of data used for information processing according to this embodiment. In the example of Fig. 3, information is input for each of the items "Worker", "Work reception management", "Appearance check work management", "Support information usage history", "Worker skill management", and "Skill evaluation".

[0031] Of the above items, the process management table 141 holds information on "worker" and "work reception management." Meanwhile, the appearance check result table 142 holds information on "appearance check work management" and "support information usage history." And the skill evaluation table 143 holds information on "worker skill management" and "skill evaluation."

[0032] The information entered into each item will be specifically described below with reference to the example in Fig. 3. First, for example, information such as "First process: A-san", "Second process: B-san", and "Third process: C-san" is entered into the "Person in charge (1)" field of "Work person in charge". Also, information such as "Reception date: 2023.2.7" and "Target model: Notebook PC98" is entered into the "Person in charge (1)" field of "Work person in charge".

[0033] Next, in the "Task No.: a001-1" column of "Appearance Check Task Management," the appearance check task management information such as "Person in charge: Mr. A," "Start time: 11:00," and "End time: 11:20" is entered. In addition, information used for appearance check skill evaluation such as "Check time: 20 minutes," "Check result: no scratches," and "Check result after correction: scratches" is also entered.

[0034] Then, in the "Task No.: a001-1" column of "Support Information Usage History," it will show that "Only the display of similar examples was used, so a "◯" is entered into the "Display of Similar Examples" column, and a "-" is entered into the other two columns, "Display of Previous Process Results" and "Consult with Other Members."

[0035] Next, in the "Worker: A-san" column of "Worker Skill Management", "Notebook PC 98: 100 units" is entered as the number of units with which the worker has experience checking appearance. In addition, in the "Worker: A-san" column of "Skill Evaluation", information such as "(1) Correct answer rate without correction: 80%" and "(2) Correct answer rate within time limit: 70%" is entered. In addition to that, information such as "(3) Previous process result display rate: 20%", "(4) Similar example display rate: 50%", "(5) Other member consultation rate: 20%", and (6) Consultation rate: 60%" is also entered.

[0036] Returning to the description of Fig. 2, the control unit 150 has an acquisition unit 151, an evaluation unit 152, and an output unit 153, and may have a determination unit 154, a notification unit 155, and a display control unit 156 as necessary. The control unit 150 is realized by a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). In addition, the control unit 150 may be executed by an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

[0037] The acquiring unit 151 acquires the results of the appearance check by each worker who checks the appearance of the object in each process. For example, the acquiring unit 151 acquires the results of the appearance check, such as the presence or absence of scratches due to the appearance check and the history of support information use, registered by each worker who checks the appearance of the object in each process performed on the object. Then, the acquiring unit 151 stores the acquired information on the results of the appearance check in the appearance check result table 142 described above.

[0038] Here, the object to be checked for appearance is not limited to electronic devices such as PCs, but may be any tangible object such as a chair that can be checked for appearance scratches.

[0039] The evaluation unit 152 evaluates each worker based on the results of the appearance check acquired by the acquisition unit 151. The evaluation unit 152 may also evaluate each worker on one or more of the following: the correct answer rate without correction in the appearance check, the correct answer rate within the time limit in the appearance check, the display rate of information supporting the appearance check, and the consultation rate.

[0040] For example, the evaluation unit 152 calculates the correct answer rate without correction, the correct answer rate within the time limit, the previous process result display rate, etc. in the above-mentioned skill evaluation based on the result of the appearance check, and evaluates each worker. Then, the evaluation unit 152 stores the calculated evaluation information in the skill evaluation table 143.

[0041] Here, an example of the calculation method for each evaluation item will be described. First, the evaluation unit 152 calculates the ratio of appearance checks that were not corrected in a given period as the no-correction correct answer rate. Next, the evaluation unit 152 calculates the ratio of appearance checks that were checked for shorter time than a preset time limit in a given period as the time-limit correct answer rate.

[0042] Furthermore, the evaluation unit 152 calculates the display ratio of each piece of information for supporting appearance checks, which will be described later, in an arbitrary period as the display rate of the information for supporting appearance checks.Then, the evaluation unit 152 calculates the ratio of the number of times that a person was consulted to the sum of the number of times that a person consulted and the number of times that a person was consulted, as the consultation rate.Note that only one of the above-mentioned evaluation items may be calculated, or multiple evaluation items may be calculated.

[0043] Furthermore, the evaluation unit 152 may perform evaluation for each worker according to the trend of the results of the appearance check for each predetermined period. For example, the evaluation unit 152 performs evaluation for each worker according to the trend of the above-mentioned evaluation items for each predetermined period.

[0044] Here, with reference to FIG. 4, an evaluation according to the trend for each predetermined period will be described. FIG. 4 is a diagram showing an example of the evaluation of the appearance check skill. In the example of FIG. 4, the progress of the skill evaluation of "Person in charge: Mr. A" is displayed for each month. Furthermore, for each evaluation item, if there is a difference of 10% or more compared to the value of the previous month, it may be displayed in an emphasized manner and a notification may be given to the superior. In addition, in FIG. 4, the parts with a diagonal line background are colored yellow, and the parts with a dotted background are colored blue.

[0045] For example, in the evaluation item "(5) Rate of consulting other members," a lower calculated value is deemed to have performed the checking work independently, and is therefore judged to have improved skills. Specifically, when comparing "August: 40%" with "September: 30%," the value in September is 10% lower, so it is displayed in yellow, indicating an improvement in skills. On the other hand, when comparing "April: 70%" with "May: 80%," the value in May is 10% higher, so it is displayed in blue, indicating a decline in skills.

[0046] As a result, by displaying each evaluation item as shown in FIG. 4, the evaluation unit 152 can visualize the degree of improvement in the worker's appearance checking skills, thereby helping to maintain the motivation of the worker.

[0047] Returning to the description of Fig. 2, the output unit 153 outputs the information evaluated by the evaluation unit 152. For example, the evaluation unit 152 displays the evaluation items calculated by the evaluation unit 152 on the display screen of the information processing device 100, or outputs the evaluation items to an external device via the network 5.

[0048] The determination unit 154 determines whether or not the result of the appearance check acquired by the acquisition unit 151 is the same as the result of the appearance check in the previous process stored in the storage unit 140. For example, the determination unit 154 determines whether or not the result of the appearance check for the presence or absence of scratches acquired by the acquisition unit 151 is the same as the appearance check result in the previous process stored in the appearance check result table. If the determination unit 154 determines that the two results are not the same, it notifies the notification unit 155 to that effect. Note that, if a post-correction check result has been registered in the previous process, the determination unit 154 makes the determination by referring to the post-correction check result.

[0049] When the notification unit 155 determines that the acquired appearance check result is not identical to the stored appearance check result of the previous process, it compares the work skills of the worker in the current process with the work skills of the worker in the previous process and notifies the previous process of a request for return or consultation.

[0050] For example, when the aforementioned determination unit 154 notifies the notification unit 155 that the result of the appearance check of the current process and the result of the appearance check of the previous process are not the same, the notification unit 155 refers to the item "worker skill management" stored in the skill evaluation table 143. Then, the notification unit 155 compares the number of machines with which the worker of the current process and the worker of the previous process have experience with the target object, and determines that the worker with the greater number of machines with which the worker has experience has higher work skills.

[0051] After that, if the notification unit 155 determines that the worker in the current process has higher work skills, it notifies the worker in the previous process of a request to return the appearance check work. On the other hand, if the notification unit 155 determines that the worker in the previous process has higher work skills, it notifies the worker in the previous process of a request for consultation on the appearance check work.

[0052] Here, if the above-mentioned return request is notified to the worker of the previous process, the target object is returned to the worker of the previous process, and the worker of the previous process performs a visual check again. If the check result is corrected by the visual check again, the result of the visual check again is entered in the post-correction check result.

[0053] In addition, if a new scratch is discovered in the second check result that was not found in the first check result, the evaluation unit 152 may treat the check result as one that has not been corrected in the evaluation item of the accuracy rate without correction described above.

[0054] Furthermore, when the above-mentioned consultation request is notified to a worker in the previous process, the worker in the current process consults with the worker in the previous process about the visual check of the target object, and if the check result is corrected as a result of the consultation, the result of the re-visual check is input to the post-correction check result.

[0055] When no input is made within a specified time period during an appearance check by a worker, the display control unit 156 displays one or more of similar cases, members available for consultation, and previous process check results as information to assist the appearance check work.

[0056] For example, when an appearance check result is not input within a preset time during an appearance check by an operator, the display control unit 156 displays information to assist the appearance check work, which will be described later. Note that the display control unit 156 may display information to assist the appearance check work in response to an external input even within the preset time.

[0057] Here, information for supporting the visual check work will be described with reference to Fig. 5 and Fig. 6. Fig. 5 and Fig. 6 are diagrams showing an example of information for supporting the visual check work. First, Fig. 5 shows an example of displaying similar cases in the visual check work.

[0058] The example of FIG. 5 displays a collection of past judgment cases when the object is a "notebook PC 98," showing two cases each of "scratched" and "dirty." This allows the display control unit 156 to allow the worker to refer to past cases, and to support the appearance check. Note that, in the example of FIG. 5, similar cases are displayed according to the model of the object, but this is not limiting, and similar cases may be displayed based on, for example, the position or shape of a scratch on the object.

[0059] Next, Fig. 6 shows an example of displaying members available for consultation during the visual inspection work. In the example of Fig. 6, "Mr. O" and "Mr. P" are displayed as "members available for consultation". For example, for "Mr. O", information such as "Status: Available (available for consultation)", "Experience: Experience with 100 notebook PCs 98", and a "Consultation request button" are displayed. This allows the display control unit 156 to allow the worker to understand the members available for consultation and the work experience of the members, and to easily send a consultation request, thereby supporting the visual inspection work.

[0060] In addition, when consulting with other members, it is possible to consider a case where a photograph of the target object is shown on the screen, and a case where the member sees the actual target object and consults with the other members. Therefore, the display control unit 156 may display information such as "Image consultation only possible" or "Actual object consultation possible" in the "Status" item in the example of FIG. 6. In addition, since the actual object consultation consumes more time and allows more accurate advice to be obtained, as compared to the image consultation described above, the evaluation unit 152 may set a difference in skill evaluation depending on the consultation method.

[0061] In addition, the results of the previous process check may be displayed as information to support the appearance check. This allows the display control unit 156 to provide the worker with the check results from the previous process as a reference, thereby supporting the appearance check work.

[0062] The display control unit 156 may display, for example, one or more of the above-mentioned information for supporting the appearance check work, or may display the information when requested from outside. The display control unit 156 may display the above-mentioned information for supporting the appearance check work in a preset order, or may display only the information selected by the worker.

[0063] Next, an example of a processing procedure of the information processing device 100 according to the present embodiment will be described with reference to Fig. 7 and Fig. 8. Fig. 7 and Fig. 8 are flowcharts showing the processing procedure of the information processing device according to the present embodiment. First, Fig. 7 shows the processing when an operator actually performs an appearance check.

[0064] The information processing device 100 receives a registration of the start of work from a worker (step S101). Then, the information processing device 100 receives external photo data of an object from the worker (step S102). After that, the information processing device 100 determines whether or not the worker has input a request to display support information (step S103).

[0065] Thereafter, if the worker does not input a request to display the support information (step S103; No), the display control unit 156 judges whether or not the check result is input within a predetermined time (step S104). If the worker inputs a request to display the support information (step S103; Yes), or if the check result is not input within a predetermined time (step S104; No), the display control unit 156 displays the support information (step S105).

[0066] Furthermore, after the process of S105, or if the check result is input within a predetermined time (step S104; Yes), the information processing device 100 registers the result of the appearance check by the worker (step S106). After that, the determination unit 154 determines whether the check result of the current process is the same as the check result of the previous process (step S107). If the check result of the current process is the same as the check result of the previous process (step S107; Yes), the information processing device 100 ends the processing process of the appearance check for that worker.

[0067] On the other hand, if the check result of the current process and the check result of the previous process are not the same (step S107; No), the notification unit 155 compares the worker skill of the previous process with the worker skill of the current process (step S108). If it is determined that the worker skill of the current process is higher (step S108; Yes), the notification unit 155 notifies the worker of the previous process of a request to send back the work for check (step S109). Then, after the process of S109, the information processing device 100 ends the processing process of the appearance check for that worker.

[0068] On the other hand, if it is determined that the skill of the worker in the previous process is higher (step S108; No), the notification unit 155 notifies the worker in the previous process of a consultation request (step S110). After that, the information processing device 100 updates the check result by the worker (step S111), and ends the processing step of the appearance check for that worker.

[0069] Next, Fig. 8 shows a process of evaluating each worker based on the result of the appearance check. The acquisition unit 151 acquires the result of the appearance check (step S201). When the result of the appearance check is acquired (step S201; Yes), the evaluation unit 152 evaluates the appearance check skill of each worker based on the result of the appearance check (step S202).

[0070] On the other hand, if the result of the appearance check has not been obtained (step S201; No), the information processing device 100 waits until the result of the appearance check is obtained. Then, after the process of S202, the output unit 153 outputs information about the evaluated skill (step S203), and the information processing device 100 ends the process.

[0071] Next, the effects of the information processing device 100 according to this embodiment will be described. The information processing device 100 has an acquisition unit 151, an evaluation unit 152, and an output unit 153. The acquisition unit 151 acquires the results of the appearance check of each worker who checks the appearance of the target object in each process. The evaluation unit 152 evaluates each worker based on the results of the appearance check. The output unit 153 outputs evaluated information.

[0072] As a result, the information processing device 100 can visualize the appearance checking skills of each worker, allowing the worker to easily understand the degree of improvement in his or her skills, thereby maintaining the motivation of the worker and improving the appearance checking skills of each worker.

[0073] The information processing device 100 further includes a storage unit 140, a determination unit 154, and a notification unit 155. The storage unit 140 stores the results of the appearance check in each process of the object. The determination unit 154 determines whether the acquired result of the appearance check is the same as the stored result of the appearance check in the previous process. When it is determined that the acquired result of the appearance check is not the same as the stored result of the appearance check in the previous process, the notification unit 155 compares the work skills of the worker in the current process with the work skills of the worker in the previous process, and notifies the previous process of a request to send the work back or a request for consultation.

[0074] This allows the information processing device 100 to determine that the appearance check result is correct when the appearance check result is the same as the result of the previous process, and to determine that the appearance check result is incorrect when they are different. When the appearance check result is incorrect, the information processing device 100 notifies the user to correct the result, thereby causing the user to input the correct appearance check result, thereby enabling an accurate evaluation of the appearance check skill.

[0075] Furthermore, the information processing device 100 further includes a display control unit 156. When no input is made within a predetermined time in the appearance check by the worker, the display control unit 156 displays one or more of similar cases, members available for consultation, and previous process check results as information for supporting the appearance check work.

[0076] As a result, the information processing device 100 first allows the worker to perform an appearance check by himself / herself, and if the worker is unable to complete the appearance check within a predetermined time, displays support information, thereby enabling the worker's appearance check skills to be improved.

[0077] In addition, the evaluation unit 152 of the information processing device 100 evaluates each worker on one or more of the following: the rate of correct answers without correction in the appearance check, the rate of correct answers in the appearance check within the time limit, the rate of display of information to assist the appearance check, and the rate of being consulted.

[0078] In this way, the information processing device 100 can improve the motivation of workers to perform appearance check skill work by visualizing the appearance check skill for each evaluation item.

[0079] Furthermore, the evaluation unit 152 of the information processing device 100 performs an evaluation on each worker according to the tendency of the results of the appearance check for each predetermined period.

[0080] As a result, the information processing device 100 can show the trend of change in the evaluation of each worker over a specified period of time, allowing each worker to understand the degree of improvement in their skills, thereby improving the motivation of the workers to perform appearance checking skill work.

[0081] Next, an example of a hardware configuration of a computer that realizes the same functions as the information processing device 100 described in the above embodiment will be described. Fig. 9 is a diagram showing an example of a hardware configuration of a computer that realizes the same functions as the information processing device of the embodiment.

[0082] 9, the computer 200 includes a CPU 201 that executes various types of arithmetic processing, an input device 202 that accepts data input from a user, and a display 203. The computer 200 also includes a communication device 204 that transmits and receives data to and from external devices, etc., via a wired or wireless network, and an interface device 205. The computer 200 also includes a RAM 206 that temporarily stores various types of information, and a hard disk device 207. The devices 201 to 207 are connected to a bus 208.

[0083] The hard disk device 207 has an acquisition program 207a, an evaluation program 207b, an output program 207c, a judgment program 207d, a notification program 207e, and a display control program 207f. The CPU 201 reads out each of the programs 207a to 207f and develops them in the RAM 206.

[0084] The acquisition program 207a functions as an acquisition process 206a. The evaluation program 207b functions as an evaluation process 206b. The output program 207c functions as an output process 206c. The judgment program 207d functions as a judgment process 206d. The notification program 207e functions as a notification process 206e. The display control program 207f functions as a display control process 206f.

[0085] The processing of the acquisition process 206a corresponds to the processing of the acquisition unit 151. The processing of the evaluation process 206b corresponds to the processing of the evaluation unit 152. The processing of the output process 206c corresponds to the processing of the output unit 153. The processing of the determination process 206d corresponds to the processing of the determination unit 154. The processing of the notification process 206e corresponds to the processing of the notification unit 155. The processing of the display control process 206f corresponds to the processing of the display control unit 156.

[0086] It is not necessary that each of the programs 207a to 207f is stored in the hard disk device 207 from the beginning. For example, each program may be stored in a "portable physical medium" such as a flexible disk (FD), CD-ROM, DVD, magneto-optical disk, or IC card that is inserted into the computer 200. Then, the computer 200 may read and execute each of the programs 207a to 207f. [Explanation of symbols]

[0087] 100 Information processing device 110 Communications Department 120 Input section 130 Display section 140 Storage section 141 Process Control Table 142 Appearance Check Result Table 143 Skill Evaluation Table 150 Control section 151 Acquisition Department 152 Evaluation Department 153 Output section 154 Judgment section 155 Notification Department 156 Display control section

Claims

1. an acquisition unit that acquires the results of appearance checks by each worker who checks the appearance of the target object in each process; an evaluation unit that evaluates each worker based on the results of the appearance check acquired by the acquisition unit; an output unit that outputs the information evaluated by the evaluation unit; a display control unit that displays, when no input is made within a predetermined time in the appearance check by the worker, one or more of similar cases, members available for consultation, and previous process check results as information to support the appearance check work; 13. An information processing device comprising:

2. a storage unit that stores the results of the appearance check of the object in each process; a determination unit that determines whether or not the result of the appearance check acquired by the acquisition unit is the same as the result of the appearance check in the previous process stored in the storage unit; a notification unit that, when the determination unit determines that the result of the appearance check acquired by the acquisition unit is not identical to the result of the appearance check of the previous process stored in the storage unit, compares the work skills of the worker of the current process with the work skills of the worker of the previous process and notifies the previous process of a request for return or a request for consultation; 2. The information processing apparatus according to claim 1, further comprising:

3. The evaluation unit evaluates each of the workers with respect to one or more of the following: a correct answer rate without correction in the appearance check, a correct answer rate within a time limit in the appearance check, a display rate of information supporting the appearance check work, and a consultation rate.

2. The information processing apparatus according to claim 1,

4. The evaluation unit performs an evaluation on each of the workers according to a trend of the results of the appearance check for each predetermined period.

2. The information processing apparatus according to claim 1,

5. In each process, the results of the appearance checks of each worker who checks the appearance of the target object are obtained. Based on the results of the visual check, each worker is evaluated. Output the evaluated information, When no input is made within a predetermined time in the appearance check by the worker, one or more of similar cases, members available for consultation, and previous process check results are displayed as information to support the appearance check work. An information processing method characterized in that the processing is executed by a computer.

6. An acquisition procedure for acquiring the results of the appearance check of each worker who checks the appearance of the target object in each process; an evaluation step of evaluating each worker based on the results of the appearance check acquired by the acquisition step; an output step of outputting information evaluated by the evaluation step; a display control procedure for displaying, when no input is made within a predetermined time in the appearance check by the worker, one or more of similar cases, members available for consultation, and previous process check results as information for supporting the appearance check work; An information processing program characterized by causing a computer to execute the above.

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