Information Processing System

Abstract

To provide an information processing system that can handle not only services provided by service providers but also requests of those receiving the services.SOLUTION: First service information is provided from a service information provision section 10 to a user terminal 20, and once a user sends a decision to use the service from the user terminal 20, a matching is performed at the service information provision section 10. Then, first provision determination information to the effect that a first service is available is sent to the user terminal 20, and the user is able to use the first service. Moreover, upon the first service starts being provided, the user is able to send, to the service information provision section 10, second usage information which is a service desired by the user to use. In this case, the service information provision section 10 performs the matching of contents between the first service information and the second usage information, and if the service is able to be provided, second provision determination information to the effect that the service is available is sent to the user terminal 20.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to an information processing system, and more particularly to an information processing system capable of matching the needs of both a service provider and a user. [Background technology]

[0002] Conventionally, there is an information processing system that includes a service user terminal owned by a service user and a server device that can communicate with the service user terminal. In this information processing system, the service user terminal includes a measuring means for measuring a customer service time through the operation of the service user, and a user-side transmitting means for transmitting the measured customer service time to the server device. The server device also includes a calculating means for calculating a cost related to the provision of the service according to the customer service time received from the service user terminal. This allows the cost according to the time of the service used by the service user to be calculated appropriately, so that the service user can receive the service with peace of mind (for example, see Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2019-086938 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, in the above-mentioned conventional information processing system, the service provider matches the needs of the service user with a menu prepared in advance, and then calculates the cost according to the type of service selected by the service user and the length of time of use, which poses the problem that it is not possible to deal with discrepancies in needs after the start of service provision, such as when the service user is not satisfied with the quality of the service provided by the service provider.

[0005] The present invention has been made in view of the above problems, and has an object to provide an information processing system that can respond not only to the services provided by service providers, but also to the requests of service recipients. [Means for solving the problem]

[0006] The present invention has been made to solve at least some of the problems described above, and can be realized as the following application examples. Note that the reference symbols and supplementary explanations in parentheses in this section indicate the corresponding relationship with the embodiments described later in order to aid in understanding the present invention, and do not limit the present invention in any way.

[0007] [Application example 1] The invention described in Application Example 1 is as follows: a service information providing unit (10) that stores first service information to be provided and provides the stored first service information via a network (5); a user terminal (20) that receives the first service information provided from the service information providing unit (10) via the network (5) and presents it to a user, and transmits first use information including whether or not the user uses a first service based on the first service information to the service information providing unit (10); Equipped with The service information providing unit (10) Receive first usage information indicating that the first service will be used from the user terminal (20) that received the provided first service information, determine whether or not to provide the first service based on a predetermined first condition from the received first usage information, and if it is decided to provide the first service, transmit the first usage information as first provision decision information to the user terminal (20) that received the first service information. At the same time, the transmitted first service information is deleted. , When second service information is received from the user terminal (20), a decision is made as to whether or not to provide the second service based on a predetermined second condition from the received second use information, and when it is decided to provide the second service, the decision is made to transmit the second service information as second provision decision information to the user terminal (20) from which the second service information was received; The second service from the user terminal use When the information is received, the second service The second service is provided based on the second conditions from the usage information. use Decide whether to provide a second service based on the information, and if it is decided to provide the second service, provide the second service as second provision decision information. use The information is transmitted to the user terminal (20) that received the information. At the same time, delete the second service usage information, The user terminal (20) When the user inputs information to use the first service provided by the service information providing unit (10), the first use information is transmitted to the service information providing unit (10), When the first provision decision information is input from the service information providing unit (10), the information is presented to the user; After the provision of the first service is started, information including a service content different from the first service information of the provided first service and second usage information indicating that the service is to be used is provided to a second service. use transmit the information to the service information providing unit (10); When the second provision decision information is input from the service information providing unit (10), the information is presented to the user; When the user inputs information to use a second service based on the second service information provided by the service information providing unit (10), the input second use information to use the second service is transmitted to the service information providing unit (10) via the network (5). The present invention relates to an information processing system (1).

[0008] In such an information processing system (1), first service information is provided from the service information providing unit (10) to the user terminal (20), and when the user transmits a request from the user terminal (20) to the service information providing unit (10) to use the first service based on the first service, the service information providing unit (10) performs so-called matching, and first provision decision information indicating that the first service can be used is transmitted to the user terminal (20) possessed by the user who wishes to receive the provision of the first service. At the same time, the transmitted first service information is deleted.

[0009] Then, the user terminal (20) informs the user that the first service is available, and the user is then able to actually use the first service. However, for example, if a user experiences some inconvenience or is dissatisfied with the service content after the provision of the first service has begun, the user can transmit the service he or she wishes to use (a service different from the first service) to the service information providing unit (10) as the second usage information.

[0010] In addition, the service information providing unit (10) matches the contents of the first service information and the second user information, and if the service can be provided, transmits second provision decision information to the user terminal (20) indicating that the service is available.

[0011] Furthermore, the user terminal (20) displays to the user that the second service is available. In this manner, the information processing system (1) is an information processing system (1) that can respond not only to the services presented by the service provider but also to the requests of the service recipient.

[0012] [Application example 2] The information processing system (1) according to the second aspect of the present invention is the information processing system (1) according to the first aspect of the present invention, The first service information includes at least the content of the service to be provided, the available time, and the usage fee; The second service useThe information includes at least changes to the content of the service provided as the first service, the desired time of use, and the usage fee.

[0013] In such an information processing system, the service information transmitted from the service information providing unit (10) and the user terminal (20) can have contents suitable for personnel dispatch. [Brief description of the drawings]

[0014] [Figure 1] 1 is a system configuration diagram showing a schematic functional configuration of an information processing system. [Diagram 2] FIG. 11 is a diagram showing the contents of first service information. [Diagram 3] 13 is a flowchart showing an outline of a service information providing process; [Figure 4] 13 is a flowchart showing an outline of a user terminal process; DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0015] Hereinafter, an embodiment to which the present invention is applied will be described with reference to the accompanying drawings. Note that the embodiment of the present invention is not limited to the following embodiment, and various forms may be adopted as long as they fall within the technical scope of the present invention.

[0016] [Information processing system configuration] The configuration of the information processing system 1 will be described with reference to Fig. 1. Fig. 1 is a system configuration diagram showing a schematic functional configuration of the information processing system 1.

[0017] As shown in FIG. 1, the information processing system 1 includes a service information providing unit 10 and a plurality of user terminals 20, and the service information providing unit 10 and each user terminal 20 are connected via a wired or wireless network 5.

[0018] The service information providing unit 10 is a so-called server device, and includes a processing unit 11, a display 12, a keyboard 13, a mouse 14, an external storage device 15, and a network connection unit 16. The processing unit 11 also includes a CPU, a ROM, a RAM, an I / O, and a storage device, none of which are shown.

[0019] The service providing device 10 is a device that stores first service information and provides the stored first service information via the network 5. First service information is stored in advance in the external storage device 15 of the service providing device 10. As shown in Fig. 2, the first service information includes the service content, available time, and usage fee, and when the first service information is transmitted via the network 5, identification information on the network 5 is also included.

[0020] The service content refers to the personnel available for dispatch, the rank of each dispatchable personnel, etc. The available hours refer to the time periods during which each dispatchable personnel can be dispatched within a day, and the usage fee refers to the hourly fee according to the rank of each dispatchable personnel.

[0021] The user terminal 20 is a terminal device carried by a user who receives the service, and is an information terminal such as a personal computer, a smartphone, or a tablet. The user terminal 20 is a terminal device that receives first service information provided from the service information providing unit 10 via the network 5 and presents it to the user, and also transmits first usage information to the service information providing unit 10, which includes whether or not the user will use the first service based on the first service information.

[0022] Here, the first user information refers to the "answer of intention to use," "name of person who will use," "time of use," and "identification information of the user terminal on network 5" when the user decides to use the service based on the presented first service information.

[0023] Network 5 is the Internet, but the physical network line is a combination of a wired Internet line and wireless Wi-Fi. [Processing in information processing systems] (Processing in the service information provider) The service information providing process executed by the service information providing unit will be described with reference to Fig. 3. Fig. 3 is a flow chart showing an outline of the service information providing process.

[0024] The service information providing process is stored as a program in the storage unit of the processor 11, is started by a start-up operation by a system administrator or the like, and is executed by the CPU. As shown in FIG. 2, in the service information providing process, the CPU acquires the first service information from the external storage device 15 in S100.

[0025] In the following S105, the first service information acquired in S100 is output via the network 5. In the next step S110, first usage information is acquired from the plurality of user terminals 20 via the network 5, and the time when the first usage information was acquired from each user terminal 20 is also acquired.

[0026] In the next S115, it is determined whether or not the first usage information has been acquired in S110. If it is determined that the first usage information has been acquired (S115: Yes), the process proceeds to S120, and if it is determined that the first usage information has not been acquired (S115: No), the process proceeds to S140.

[0027] In the next S120, it is determined whether the first use information acquired in S110 satisfies the first condition. If it is determined that the first condition is satisfied (S120: Yes), the process proceeds to S125, and if it is determined that the first condition is not satisfied (S120: No), the process proceeds to S130. Here, the first condition is that each dispatchable personnel responds that they will be used as soon as possible.

[0028] In S125, the first provision decision information is sent to the user terminal 20 that satisfies the first condition by adding the identification information on network 5 of the user terminal 20 that sent the first usage information that satisfies the first condition to the first provision decision information and sending it.

[0029] In S130, the identification information on network 5 of the user terminal 20 that sent the first usage information is added to the "information that the service cannot be provided" and sent, thereby sending the "information that the service cannot be provided" to the user terminal 20, and then the process returns to S100.

[0030] In S135, the service information transmitted to the user terminal 20 in S125 is deleted from the first service information, and the resulting information is stored in the external storage device 15 as new first service information. In the next S140, second usage information is acquired from multiple user terminals 20 via the network 5. The second usage information is information indicating that a user who possesses the user terminal 20 will use a service whose contents are different from those of the first service information after the start of provision of a service based on the first service information due to reasons such as dissatisfaction with the service contents, and information indicating that the service will be used, as well as identification information of the user terminal 20 on the network 5.

[0031] Here, the "service with content different from that of the first service information" in the second usage information refers to the same items as the first service, but with different numbers of personnel available for dispatch, different ranks of personnel, and different available hours, and the usage fee is also a desired fee.

[0032] In the next S145, the second usage information acquired in S140 is compared with the first service information by item, and it is determined whether all items of the second usage information satisfy the first service information. If they do (S145: Yes), the process proceeds to S150, and if they do not (S145: No), the process proceeds to S155.

[0033] In S150, the second provision decision information is transmitted to the user terminal 20 by adding the identification information on the network 5 of the user terminal 20 that transmitted the second use information to the second provision decision information and transmitting the information.

[0034] In S155, the identification information on network 5 of the user terminal 20 that sent the second usage information is added to the "information that the service cannot be provided" and sent, thereby sending the "information that the service cannot be provided" to the user terminal 20, and then the process returns to S100.

[0035] In S160, the service information transmitted to the user terminal 20 in S150 is deleted from the first service information, and the resulting information is stored in the external storage device 15 as new first service information. Then, the process returns to S100, and the service information providing process is repeated.

[0036] (User terminal processing) Next, the user terminal process executed in the user terminal will be described with reference to Fig. 4. Fig. 4 is a flow chart showing an outline of the user terminal process.

[0037] The user terminal process is stored as an application in the user terminal 20, is started by a start-up operation by the user or the like, and is executed by a CPU (not shown). As shown in FIG. 4, in the user terminal process, the CPU acquires the first service information from the service information providing unit 10 via the network 5 in S200.

[0038] In the next S205, it is determined whether or not the first service information was acquired in S200. If it is determined that the first service information was acquired (S205: Yes), the process proceeds to S210. If it is determined that the first service information was not acquired (S205: No), the process returns to S200 and the user terminal process is repeated.

[0039] In the next S210, the content of the service to be provided (first service), that is, the content of the service, the available time, and the usage fee, are displayed on the display unit based on the first service information acquired in S200.

[0040] In the next S215, the user's input regarding the contents of the service displayed in S210 is acquired. For example, when the user selects the contents of a service whose available time and usage fee satisfy the user's requirements by tapping or the like, the result is input as the first usage information.

[0041] In the next S220, the first use information input in S215 is transmitted together with the identification information of the user terminal 20. In the next step S225, the first provision decision information is obtained from the service information providing unit 10.

[0042] In the next S230, it is determined whether or not the first provision decision information was acquired in S225. If it is determined that the first provision decision information was acquired (S230: Yes), the process proceeds to S235. If it is determined that the first provision decision information was not acquired (S230: No), the process proceeds to S240.

[0043] In S235, a message is displayed on the display unit of the user terminal 20 indicating that the service selected in S215 is available. In the next step S240, the display unit displays whether or not the user wishes to transmit second usage information for the service displayed in S235, and obtains an input from the user as to whether or not to transmit the information.

[0044] In the next S245, it is determined whether the input acquired in S240 will transmit the second usage information. If it is determined that the second usage information will be transmitted (S245: Yes), the process proceeds to S250. If it is determined that the second usage information will not be transmitted (S245: No), the process returns to S200 and the user terminal process is repeated.

[0045] In S250, the second use information (including the identification information of the user terminal) is transmitted to the service information providing unit 10 via the network 5. In the next step S255, second provision decision information is obtained from the service information providing unit 10.

[0046] In the next S260, it is determined whether or not the second provision decision information was acquired in S255. If it is determined that the second provision decision information was acquired (S260: Yes), the process proceeds to S265. If it is determined that the second provision decision information was not acquired (S260: No), the process returns to S200 and the user terminal processing is repeated.

[0047] In S265, a message indicating that the content of the service (second service) of the second provision decision information acquired in S255 is available is displayed on the display unit of the user terminal 20. In the next step S270, an input is obtained from the user indicating that the second service displayed in step S265 is to be used.

[0048] In the next S275, the second use information input in S270 to use the second service is transmitted together with the identification information of the user terminal 20, and then the process returns to S200 to repeat the user terminal process.

[0049] (Characteristics of information processing terminals) The above information processing system 1 can be an information processing system that can respond not only to services presented by service providers, but also to requests from service recipients.

[0050] In other words, when first service information is provided from the service information providing unit 10 to the user terminal 20, and the user transmits first user information indicating that he or she will use the first service based on the first service from the user terminal 20 to the service information providing unit 10, the service information providing unit 10 matches the first service information with the first user information, and if the service can be provided, first provision decision information indicating that the first service can be used is transmitted to the user terminal 20 held by the user who wishes to receive the first service.

[0051] The user terminal 20 informs the user that the first service is available, and the user is then able to actually use the first service. Here, if the user experiences some inconvenience or is dissatisfied with the service content after the provision of the first service begins, the user can transmit the service that the user himself / herself wishes to use (a service different from the first service) to the service information providing unit 10 as the second usage information.

[0052] Then, the service information providing unit 10 matches the contents of the first service information and the second user information, and if the service can be provided, second provision decision information indicating that the service is available is transmitted to the user terminal 20. Furthermore, the user terminal 20 presents to the user that the second service can be provided.

[0053] In this way, after the start of provision of a service, the user can request the provision of a different service and receive the provision of that service. In the information processing system 1, the first service information includes at least the content of the service to be provided, the available time, and the usage fee, and the second service information includes at least the changes in the content of the service to be provided as the first service, the desired usage time, and the usage fee. Therefore, the information processing system 1 can be made suitable for personnel dispatch.

[0054] [Other embodiments] (1) In the above embodiment, a mobile terminal was used as the user terminal 20. However, a dedicated terminal may be used so that the information processing system 1 can be limited to be used only by users who have the dedicated terminal.

[0055] (2) In the above embodiment, personnel such as personnel A and users are identified by name, but taking personal information into consideration, they may be identified by nickname or ID. (3) In the above embodiment, the use time in the first service information is a time period within one day. However, time periods for multiple dates may be registered, and a date may be specified. [Explanation of symbols]

[0056] 1... Information processing system 5... Network (Internet) 10... Service information providing section 11... Processing unit 12... Display 13... Keyboard 14... Mouse 15... External storage device 16... Network connection section 20... User terminal.

Claims

1. a service information providing unit that stores first service information to be provided and provides the stored first service information via a network; a user terminal that receives the first service information provided from the service information providing unit via the network, presents the first service information to a user, and transmits first usage information including whether or not the user uses a first service based on the first service information to the service information providing unit; Equipped with The service information providing unit receiving first usage information indicating that the first service will be used from the user terminal that has received the provided first service information, determining whether or not to provide the first service based on a predetermined first condition from the received first usage information, and if it is determined that the first service will be provided, transmitting the first usage information to the user terminal that has received the first service information as first provision decision information and deleting the transmitted first service information; When second service usage information is received from the user terminal, a decision is made as to whether or not to provide a second service based on the second service usage information based on a predetermined second condition from the received second service usage information, and when it is decided to provide the second service, the decision is made to transmit the second service usage information to the user terminal that received the second service usage information as second provision decision information, and delete the second service usage information; The user terminal includes: When the user inputs information indicating that the first service provided by the service information providing unit is to be used, the first use information indicating the input information is transmitted to the service information providing unit; When the first provision decision information is input from the service information providing unit, the first provision decision information is presented to the user; After starting provision of the first service, information including a service content different from the first service information of the provided first service and second usage information indicating that the service is to be used is transmitted to the service information providing unit as second service usage information; When the second provision decision information is input from the service information providing unit, the second provision decision information is presented to the user; When the user inputs information indicating that the second service provided by the service information providing unit is to be used, the input second use information indicating the use is transmitted to the service information providing unit via the network. An information processing system comprising:

2. 2. The information processing system according to claim 1, The first service information includes at least the content of the service to be provided, the available time, and the usage fee; An information processing system, wherein the second service usage information includes at least changes in the content of the service provided as the first service, a desired time of use, and a usage fee.

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