Elevator guide system and elevator guide method

Abstract

To provide an elevator guide system capable of dynamically displaying individual information to users boarding an elevator.SOLUTION: An elevator guide system includes a position detection unit that detects the position of a user in the area near the elevator entrance, a user identification unit that identifies the detected user, and a display unit that displays operation information indicating the operation status of the elevator and guidance information guiding the user to the elevator line-up point where the user is boarding, which is determined based on the destination floor according to the identified user, at the position of the floor surface according to the position of the user.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to an elevator guide system and an elevator guide method. [Background technology]

[0002] Various techniques have been proposed to improve the efficiency and convenience of elevator operations. For example, Patent Document 1 discloses a system that guides users to one of the elevators in an elevator hall where multiple elevators arrive and depart. In the system of Patent Document 1, users are guided to the first elevator to arrive among the multiple elevators, so users are guided to one elevator regardless of which floor they are using. In recent years, apart from a technology that guides a user to the first elevator to arrive among multiple elevators, a technology has been proposed that, for example, at an entrance gate directly connected to an elevator hall, specifies which elevator to board by displaying it on a display panel at the entrance gate according to the registration information of the visitor and the congestion level of the elevator. In addition, there is also a technology that, when guiding a user, informs the user of the current location of the arriving elevator and its operating status, such as the congestion level, by projecting an animation on the floor. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 07-157215 Summary of the Invention [Problem to be solved by the invention]

[0004] However, in the method of indicating which elevator to board on a display panel at the entrance gate, even if the elevator to board is indicated at the entrance gate, the display panel is fixedly installed at the entrance gate, so once you pass through the entrance gate, you cannot check the information provided. In addition, with the method of projecting animation onto the floor, the animation is displayed in a fixed location and can dynamically show information such as elevator operation information, but since the same information is presented to all users, it is not possible to show personalized information to each user.

[0005] The present invention has been made in consideration of the above circumstances, and its object is to provide an elevator guidance system and an elevator guidance method that can dynamically display individual information to users riding in an elevator. [Means for solving the problem]

[0006] In order to solve the above-mentioned problems, one aspect of the present invention is to detect the location of a user in an area near an elevator entrance. and information that can identify the user A position detection unit that detects the detected user Based on the location of the user and information that can identify the user, At regular intervals Authenticate which user you are a user identification unit that tracks the user and operation information that indicates the elevator operation status and certification and a display unit that displays guidance information guiding the user to a queueing point for the elevator at which the user will board, which is determined based on the destination floor for the user, at a position on the floor corresponding to the user's position.

[0007] In one aspect of the present invention, the position detection unit detects the position of a user in an area near an elevator entrance. and information that can identify the user The user identification unit detects the detected user Based on the location of the user and information that can identify the user, At regular intervals Authenticate which user you are The display unit displays the elevator operation status and the certification The elevator guidance method displays guidance information for guiding a user to a queueing position for the elevator at which the user will board, which is determined based on the destination floor for the user, at a position on the floor surface corresponding to the position of the user. Effect of the Invention

[0008] As described above, according to the present invention, individual information can be dynamically displayed to a user who is riding in an elevator. [Brief description of the drawings]

[0009] [Figure 1] 1 is a schematic block diagram showing a configuration of an elevator guide system 1 according to an embodiment of the present invention. [Diagram 2] 4 is a flowchart illustrating the operation of the elevator guide system 1. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] An elevator guide system 1 according to an embodiment of the present invention will now be described with reference to the drawings. Fig. 1 is a schematic block diagram showing the configuration of an elevator guide system 1 according to an embodiment of the present invention. The elevator guide system 1 includes a camera 10, a communication device 20, a personal terminal 30, a user storage unit 40, an operation management unit 50, a control unit 60, and a display unit 70. In the elevator hall H, multiple elevators are provided at positions where passengers can get on and off. Here, an example is shown in which there are three elevators: elevator ELV1, elevator ELV2, and elevator ELV3. The elevator hall H may include an area that is also used as a corridor, an entrance, etc.

[0011] The camera 10 is installed on a ceiling or a wall in a building, and is communicatively connected to the user storage unit 40 and the control unit 60. The camera 10 captures an image of a detection target area, and functions as a position detection unit that detects the position of a user in the detection target area based on the image capture result. The detection target area is, for example, an area near an elevator entrance. More specifically, the detection target area is a space in an elevator hall H. The camera 10 can recognize the spatial position of the user in the elevator hall H by analyzing the actual position of the user from the image capture result. The camera 10 outputs, for example, coordinate data representing a position in a three-dimensional space to the control unit 60 as data representing the recognized position. The camera 10 also outputs the image capture result (for example, image data) to the control unit 60.

[0012] The camera 10 also has a function of performing user authentication processing. The camera 10 extracts a face image of the user from the imaging result, and identifies which user it is by comparing this face image with the face image stored in the user storage unit 40. Here, the user storage unit 40 stores information capable of identifying the user (for example, user identification information), a face image, and the user's destination floor in association with each other as user data. Here, for example, an office is one of the areas that can be reached by using an elevator. In this case, users who can enter the office are users who work in the office and visitors who visit the office. Users who work in the office are registered as user data, for example, as employees along with their face images. When a visitor visits an office, the visitor registers the visitor's face image as user data along with the planned date and time of entry, the office to be visited, the name of the person in charge at the visit, the visitor's name, the company name, etc., when making a reservation to enter the office. The camera 10 can identify the user corresponding to the extracted face image by referring to the user data stored in the user storage unit 40. Furthermore, if the camera 10 can determine that the user is a user stored in the user storage unit 40, it can authenticate that the user uses the elevator, and if the user is not stored in the user storage unit 40, it can obtain as an authentication result that the user does not use the elevator.

[0013] The camera 10 detects the position of a user and identifies which user it is, thereby making it possible to identify which user is in which location. The camera 10 can track the position of the user by performing such user identification processing or user authentication processing at regular time intervals.

[0014] In this figure, only one camera 10 is shown installed in the elevator hall H, but multiple cameras 10 may be installed, the area inside the elevator hall H may be divided into multiple areas, and each divided area may be imaged by a different camera 10. In this case, a part of a divided area imaged by one camera 10 may overlap with a part of a divided area imaged by another camera.

[0015] The communication device 20 performs short-distance communication with a personal terminal 30 carried by a user by wireless signals. The short-distance communication is, for example, UWB (Ultra Wide Band) communication. Here, a case will be described in which, of users Ua and Ub, the user Ub carries a personal terminal 30, and the communication device 20 performs UWB communication with the personal terminal 30 of the user Ub. This UWB communication is a short-distance, high-speed communication using an ultra-wideband radio signal, and has functions of position measurement and radar. This allows the position of the user Ub carrying the personal terminal 30 to be detected. When linking the personal terminal 30 and the communication device 20, pairing is performed. Note that only one communication device 20 is illustrated here, but there may be multiple communication devices 20. For example, when position detection is performed using the arrival time difference of the UWB signal, three communication devices are provided at different positions, and the UWB signal from the personal terminal 30 is received by each of the three communication devices, and the position of the personal terminal 30 can be detected from the time difference. Any detection method may be used for detecting the position of the personal terminal 30 as long as the position of the personal terminal 30 of the user Ub can be detected by short-distance communication. The communication device 20 outputs, for example, coordinate data representing a position in a three-dimensional space to the control unit 60 as data representing the recognized position.

[0016] The communication device 20 also has a function of performing a user authentication process. The communication device 20 acquires terminal identification information from the personal terminal 30 by performing wireless communication with the personal terminal 30. The terminal identification information is information that individually identifies the personal terminal 30. The communication device 20 identifies the user carrying the personal terminal 30 by collating the acquired terminal identification information with the terminal identification information stored in the user storage unit 40. Here, when user authentication is performed using the personal terminal 30, the terminal identification information, the user identification information, and the user's destination floor are stored as user data in the user storage unit 40 in association with each other. The communication device 20 can identify who is the user carrying the personal terminal 30 corresponding to the terminal identification information by referring to the terminal identification information stored in the user storage unit 40. Furthermore, when the communication device 20 can determine that the terminal identification information is stored in the user storage unit 40, it can authenticate that the user carrying the personal terminal 30 corresponding to this terminal identification information is a user who uses an elevator, and when the terminal identification information is not stored in the user storage unit 40, it can obtain as an authentication result that the user does not use an elevator.

[0017] The communication device 20 detects the location of the user and identifies which user it is, thereby making it possible to identify which user is in which location. The communication device 20 can track the location of the user by performing such user identification processing or user authentication processing at regular intervals.

[0018] In this embodiment, the position of the user in the elevator hall H may be detected using at least one of the camera 10 and the communication device 20. For example, if it is not possible to install the camera 10, a position detection method according to the environment in the elevator hall H may be applied, such as detecting the position using the communication device 20. Furthermore, the position of the user may be detected using a LIDAR (Laser Imaging Detection and Ranging) sensor, a range sensor, a capacitance sensor, a pressure sensor, or the like, instead of using the camera 10 or the communication device 20. When a LIDAR sensor or a range finder sensor is used, the user's actual body can be detected and the user's position within the detection target area can be recognized. When using a capacitance sensor or a pressure sensor, the capacitance sensor or pressure sensor is placed on the floor surface of the elevator hall H in at least an area near the elevator entrance / exit, and the user's position within the detection area can be recognized by analyzing the detection coordinates. In this embodiment, the camera 10, communication device 20, camera, LIDAR sensor, range sensor, capacitance sensor, pressure sensor, etc. may be a single type of sensor, or two or more of these types may be combined.

[0019] Also, the user authentication may be performed using at least one of the camera 10 and the communication device 20. For example, if the camera 10 cannot be installed, a method of user authentication may be applied according to the environment in the elevator hall H, such as performing user authentication using the communication device 20. Also, instead of using the camera 10 or the communication device 20, the user may be authenticated by having the user carry an IC (integrated circuit) card and having the IC card read by a reading device installed near the entrance of the elevator hall. Also, a one-time two-dimensional barcode may be issued to the user using an application function (application software function) of a terminal device such as a smartphone. Then, the two-dimensional barcode issued in advance may be displayed on the screen of the smartphone, and the user may be authenticated by having the reading device installed near the entrance of the elevator hall read the barcode.

[0020] The personal terminal 30 is a terminal device carried by the user Ub. The personal terminal 30 is, for example, any one of a smartphone, a tablet terminal, a wearable terminal, etc., and can be connected to the control unit 60 via a wireless communication network. The personal terminal 30 can also be wirelessly connected to the communication device 20, and has a communication function for communicating with the communication device 20.

[0021] The user storage unit 40 stores information about users who use the elevator. The user storage unit 40 is configured by a storage medium, such as a hard disk drive (HDD), a flash memory, an electrically erasable programmable read only memory (EEPROM), a random access read / write memory (RAM), a read only memory (ROM), or any combination of these storage media. The user storage unit 40 may be configured by a non-volatile memory, for example.

[0022] The operation control unit 50 controls the operation status of the elevators. For example, the operation control unit 50 manages operation based on the destination floor of each user in the elevator hall H, the floor the elevator is currently on, the status of the ascent and descent operations, the opening and closing status of the doors, the congestion status of users riding in each elevator car, etc. In this embodiment, the elevator guidance system 1 has been described as including the operation control unit 50, but the operation control unit 50 may be provided as a device external to the elevator guidance system 1 and connected to the elevator guidance system 1 so as to be able to communicate with it.

[0023] The control unit 60 is communicatively connected to the operation management unit 50, the user memory unit 40, the camera 10, and the communication device 20, and acquires the operation status of each elevator from the operation management unit 50, as well as acquiring user location information and authentication results from the camera 10 or the communication device 20, and generates a video signal to be displayed on the floor of the elevator hall H. The control unit 60 may be configured, for example, by a processing device such as a CPU (Central Processing Unit) or a dedicated electronic circuit.

[0024] The display unit 70 is connected to the control unit 60 and is a display device that displays a video signal supplied from the control unit 60. Specifically, the display unit 70 displays guidance information that guides the user to a queueing position for the elevator that is determined based on operation information indicating the elevator operation status and a destination floor according to the identified user, at a position on the floor according to the user's position. The display unit 70 changes the display position of the guidance information according to the movement of the user. This allows the display unit 70 to display the guidance information so as to track the user's position.

[0025] In addition, when an elevator to board has been assigned to the user, the display unit 70 displays to the user guidance information directing the user to the lining position of the assigned elevator, and when the elevator to board has not yet been assigned to the user, the display unit 70 displays to the user guidance information directing the user to a waiting position that is different from the lining position.

[0026] The display unit 70 may be, for example, a projector, a display panel, or the like. When the display unit 70 is a projector, the display unit 70 projects a video signal by projection or the like. The user can visually recognize the video signal projected on the floor surface. The content of this video signal includes information that provides guidance in the elevator hall H. Therefore, the user can act in the elevator hall H based on the guidance information projected on the floor surface. In this embodiment, the display unit 70 is described as a projector, but the display unit 70 may be a display panel. Such a display panel is installed on the floor surface. In this case, the display panel may be configured integrally with the floor surface. Even when a display panel is used, a video signal can be displayed on the floor surface, so that information to be provided in the elevator hall H can be displayed at the user's feet to guide the user.

[0027] Various kinds of guidance information are displayed on the floor surface of the elevator hall H by the above-mentioned display unit 70. The display area 100 is an area on the floor surface of the elevator hall H where guidance information is displayed near the entrance and exit of each elevator. In this display area 100, an alignment position guide 101 indicating the lining up location is displayed near the entrance and exit of the elevator ELV1. The alignment position guide 101 indicates the leading position where users who board the elevator ELV1 should line up. Users who board the elevator ELV1 can board the elevator ELV1 smoothly by lining up based on this alignment position guide 101.

[0028] In addition, in the display area 100, an alignment position guide 101 indicating the alignment location is displayed near the entrance of the elevator ELV2. The alignment position guide 102 indicates the leading position where users who board the elevator ELV2 should line up. Users who board the elevator ELV2 can board the elevator ELV2 smoothly by lining up based on the alignment position guide 102. In addition, in the display area 100, an alignment position guide 103 indicating the alignment location is displayed near the entrance of the elevator ELV3. The alignment position guide 103 indicates the leading position where users who board the elevator ELV3 should line up. Users who board the elevator ELV3 can board the elevator ELV3 smoothly by lining up based on the alignment position guide 103.

[0029] In addition, in the display area 100, a waiting position guide 104 indicating a waiting location is displayed at a position different from the location where each elevator is installed, based on the position where the alignment position guide 101, alignment position guide 102, and alignment position guide 103 are aligned. The waiting position guide 104 indicates the leading position where users who have not yet decided which elevator to board should line up among multiple elevators. Depending on the destination floor of each user and the operation status of each elevator, the control unit 60 can receive instructions from the operation management unit 50 as to which elevator the user should board, but depending on the operation status, there are cases where the elevator to board cannot be immediately decided. In such a case, users who have not decided which elevator to board are asked to line up along the waiting position guide 104. Then, at the stage where the elevator to board is decided, each user is informed of the alignment position according to the elevator to board.

[0030] In addition to the above-mentioned alignment position guide and standby position guide, the guidance displayed by the display unit 70 also displays guidance information at the user's feet. The guidance information 200a is displayed at the position of the feet of the user Ua, and is a graphic that surrounds the feet of the user Ua. By displaying the guidance information 200a, it becomes easy to identify which user the guidance information 201a described later is being displayed to.

[0031] The guidance information 201a is a graphic system continuing from a part of the outer periphery of the guidance information 200a, and is a figure indicating a direction in which the user Ua is guided (guided). By displaying the guidance information 201a, the user Ua can be guided to a route to proceed according to the situation at the time, such as a location where multiple elevators are installed, a direction to the elevator to be boarded, a direction to a position where a line-up position guide corresponding to the elevator to be boarded is displayed, or a direction to a position where a standby position guide 104 is displayed. Here, the guidance information 201a will be described as being an arrow figure, but the guidance information 201a may display at least one of an arrow, a character, an image, a symbol, etc., or may display a combination of two or more of an arrow, a character, an image, a symbol, etc.

[0032] The guidance information 200a is displayed at the feet of the user Ub and is a graphic that surrounds the feet of the user Ub. By displaying the guidance information 200b, it becomes easier to identify which user the guidance information 201b described later is being displayed to. The guidance information 201b is a graphic system continuing from a part of the outer periphery of the guidance information 200b, and is a figure indicating a direction in which the user Ub is guided (guided). By displaying the guidance information 201b, the user Ub can be guided to a route to proceed according to the situation at the time, such as a location where multiple elevators are installed, a direction to the elevator to be boarded, a direction to a position where a line-up position guide corresponding to the elevator to be boarded is displayed, or a direction to a position where a standby position guide 104 is displayed. Here, the guidance information 201b is described as being an arrow figure, but the guidance information 201b may display at least one of an arrow, a character, an image, a symbol, etc., or may display a combination of two or more of an arrow, a character, an image, a symbol, etc.

[0033] FIG. 2 is a flowchart illustrating the operation of the elevator guide system 1. The control unit 60 obtains an authentication result from a user (step S101). For example, the control unit 60 obtains coordinate data indicating the user's position and the authentication result from each of the camera 10 and the communication device 20. When the coordinate data and the authentication result are obtained from the camera 10, the coordinate data and the authentication result can be obtained for a user who does not carry a personal terminal 30. When the coordinate data and the authentication result are obtained from the communication device 20, the coordinate data and the authentication result can be obtained for a user who carries a personal terminal 30, even if a face image is not registered.

[0034] Next, the control unit 60 reads out the destination floor and user identification information of the user who has been authenticated as a user using the elevator by referring to the user storage unit 40 (step S102). The control unit 60 transmits the read out destination floor and user identification information to the operation management unit 50 (step S103). The operation management unit 50 performs calculations to allocate an elevator to each user based on the current elevator operation status and congestion status, as well as the user identification information and destination floor obtained from the control unit 60. When there are multiple authenticated users, the control unit 60 reads out the destination floor of each user and transmits it together with the user identification information to the operation management unit 50. In addition, the control unit 60 may skip the processes of steps S102 and S103 for a user who has been authenticated once and has notified the operation management unit 50 of the destination floor.

[0035] The control unit 60 receives operation information from the operation management unit 50 (step S104). This operation information includes user identification information and allocation information regarding the allocation of the elevator to be boarded. When the allocation of the elevator to be boarded has been determined, the allocation information indicates elevator identification information indicating which elevator to board, and when the allocation of the elevator to be boarded has not been determined, data indicating a hold is indicated. Here, the operation information received from the operation management unit 50 may include information indicating the number of people currently in the elevator car, such as the congestion status in the elevator.

[0036] The control unit 60 judges whether or not an elevator is assigned to the authenticated user based on the received operation information (step S105). Based on the operation information, the control unit 60 judges that an elevator is assigned to the user of the user identification information associated with the identification information indicating the elevator to be boarded, and judges that an elevator is not assigned (on hold) to the user of the user identification information associated with the data indicating hold.

[0037] If an elevator is assigned in step S105 (step S105-YES), the control unit 60 generates guidance information for guiding the user to the line-up location for the elevator to board (step S106), and outputs the information as a video signal to the display unit 70 to display the guidance information (step S107). Since the control unit 60 can recognize the position (coordinate data) of each authenticated user by the camera 10 or the communication device 20, the control unit 60 determines the position at which the guidance information is to be displayed according to the user's position, and displays the guidance information at the determined position. The control unit 60 displays the guidance information until the user gets into the elevator. In this case, even if the user moves, the display position of the guidance information is changed based on the position of the user detected by the camera 10 or the communication device 20. This allows the control unit 60 to display the guidance information at the feet of the user so as to track the user.

[0038] As a result, the display unit 70 projects guidance information at the feet of the user based on the video signal obtained from the control unit 60. For example, when the user Ua is authenticated and the elevator ELV2 is assigned as the elevator to board, an arrow shape in a direction leading to the alignment position guide 102 of the elevator ELV2 is generated as guidance information and displayed at the feet of the user Ua. As a result, the user Ua can move to the position of the alignment position guide 102 and line up by moving along the direction of the arrow. Here, in addition to displaying an arrow shape as guidance information, the number of the assigned elevator may also be displayed.

[0039] On the other hand, if an elevator is not assigned in step S105 (step S105-NO), the control unit 60 generates guidance information for guiding the user to a waiting position for the user to whom an elevator is not assigned (step S108), and outputs the information as a video signal to the display unit 70 to display the guidance information (step S107). Since the control unit 60 can recognize the position (coordinate data) of each authenticated user by the camera 10 or the communication device 20, the control unit 60 determines the position at which the guidance information is to be displayed according to the user's position, and displays the guidance information at the determined position. As a result, the display unit 70 projects guidance information at the feet of the user based on the video signal obtained from the control unit 60. For example, at the feet of a user to whom an elevator is not assigned, an arrow shape pointing in a direction toward the waiting position guide 104 is displayed as guidance information. As a result, the user to whom an elevator is not assigned can move to the position of the waiting position guide 104 and line up. After step S107, the control unit 60 transitions the process to step S101.

[0040] For users who are determined in step S105 not to have been assigned an elevator, elevator operation status changes over time, and an elevator to ride is assigned accordingly. Then, by receiving operation information indicating that an elevator to ride is assigned in step S104, the control unit 60 generates animated guidance information that guides the user to the lining position guide of the elevator to ride, and displays the guidance information at the user's feet. This allows the user to move from the waiting position to the lining position, and when the elevator to ride arrives, the user can ride the elevator.

[0041] According to the embodiment described above, it is possible to detect the current location of the user and display guidance information for guiding the user to the elevator that he or she should take according to the current location. This makes it possible to dynamically provide feedback to the user about the elevator that he or she should take using signs in the elevator hall.

[0042] The display unit 70 can also display guidance information that divides the queue at the queuing point according to the number of people who can board the elevator. For example, the control unit 60 may calculate the number of people who can board the elevator that will arrive this time based on the number of people already in the elevator, the number of people who will board, and the number of people who plan to get off, based on the operation information received from the operation management unit 50, generate guidance information that divides users who are lining up up to the number of people who can board from users who will line up after that, and display the information on the display unit 70. In addition, even if guidance information is generated and presented to a user, there may be cases where the user starts talking while standing in the elevator hall and decides not to get on the elevator, or an urgent matter arises and the user decides not to get on the elevator and takes an action different from that suggested by the guidance, etc. In such cases, it may be determined that the user did not get on the elevator even after a certain time has passed since the guidance information was presented, and the plan to get on the elevator may be canceled and guidance may be temporarily suspended, and after a certain time has passed, guidance may be recalculated according to the user's position and direction of movement, and guidance may be resumed.

[0043] Furthermore, according to the above-described embodiment, even if the content of the guidance changes depending on the elevator operation status, the changed guidance information can be displayed at the feet of the current user. For example, when an instruction to change the elevator to be boarded is received from the operation management unit 50, the control unit 60 generates guidance information according to the change content and displays it on the display unit 70. As a result, even if the elevator operation status changes and it is better to change the elevator to be boarded, the elevator to be guided can be changed and displayed to the user. As a result, the elevator to be boarded can be flexibly changed according to the elevator operation status. For example, in a system where the elevator to board is indicated by a display panel at the entrance gate, even if the elevator operation status changes after the elevator to board is indicated at the entrance gate and it becomes necessary to change the elevator to board, it is difficult to re-instruct the user after passing through the entrance gate because the display panel is fixedly installed at the entrance gate. In contrast, in this embodiment, even if the user moves, guidance information can be displayed to follow the user's movement, so that even if the operational conditions change, the guidance displayed can be dynamically changed in response to the change.

[0044] The functions of the camera 10, the communication device 20, the control unit 60, and the display unit 70 in the above-mentioned embodiment may be realized by a computer. In that case, a program for realizing the functions may be recorded in a computer-readable recording medium, and the program recorded in the recording medium may be read into a computer system and executed to realize the functions. The term "computer system" here includes hardware such as an OS and peripheral devices. The term "computer-readable recording medium" refers to portable media such as flexible disks, optical magnetic disks, ROMs, and CD-ROMs, and storage devices such as hard disks built into a computer system. The term "computer-readable recording medium" may also include a medium that dynamically holds a program for a short period of time, such as a communication line when a program is transmitted via a network such as the Internet or a communication line such as a telephone line, and a medium that holds a program for a certain period of time, such as a volatile memory inside a computer system that is a server or client in that case. The above-mentioned program may be a program for realizing a part of the above-mentioned functions, or may be a program that can realize the above-mentioned functions in combination with a program already recorded in the computer system, or may be a program that is realized using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0045] Although an embodiment of the present invention has been described in detail above with reference to the drawings, the specific configuration is not limited to this embodiment, and designs that do not deviate from the gist of the present invention are also included. [Explanation of symbols]

[0046] 1...Elevator guide system, 10...Camera, 20...Communication device, 30...Personal terminal, 40...User memory unit, 50...Operation management unit, 60...Control unit, 70...Display unit, 100...Display area, 101...Alignment position guide, 102...Alignment position guide, 103...Alignment position guide, 104...Waiting position guide, 200a...Guidance information, 200b...Guidance information, 201a...Guidance information, 201b...Guidance information

Claims

1. A position detection unit that detects a position of a user in an area near an elevator entrance and information that can identify the user; A user identification unit that authenticates and tracks which user the user is at regular intervals based on the detected user's position and information that can identify the user; a display unit that displays operation information indicating an elevator operation status and guidance information for guiding the authenticated user to a queueing position for the elevator that is determined based on a destination floor corresponding to the authenticated user, at a position on a floor surface corresponding to a position of the authenticated user; An elevator guide system having:

2. The display unit is Displaying the guidance information at the feet of the user; In response to the movement of the user, a display position of the guidance information is changed so as to track the position of the user.

2. The elevator guide system of claim 1.

3. When an elevator to be boarded has been assigned to the user, the display unit displays, to the user, guidance information guiding the user to a queuing position for the assigned elevator, and when an elevator to be boarded has not yet been assigned to the user, displays, to the user, guidance information guiding the user to a waiting position that is a location different from the queuing position.

3. An elevator guide system according to claim 1 or 2.

4. The guidance information includes an arrow graphic indicating a direction according to a guidance direction. An elevator guide system according to any one of claims 1 to 3.

5. A position detection unit detects a position of a user in an area near an elevator entrance and information capable of identifying the user; A user identification unit authenticates and tracks the user at regular intervals based on the detected user's position and information capable of identifying the user, A display unit displays operation information indicating an elevator operation status and guidance information for guiding the authenticated user to a queueing position for the elevator that is determined based on a destination floor corresponding to the authenticated user, at a position on a floor surface corresponding to a position of the authenticated user. Elevator guidance method.

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