Facility operation support device and facility operation support method

Abstract

To enable profitability of a facility and improvement of management efficiency through appropriate information providing to the facility and users of the facility.SOLUTION: A facility management support device 100 is configured to include a storage device 101 for storing at least busy / free information and resource information of each of a plurality of facilities, and an arithmetic device 104 for specifying candidate facilities usable in at least either view point of a busy / free state or weather at a use schedule time of a resource corresponding to a request on the basis of request information about facility use acquired about a user, the busy / free information and the resource information of each of the facilities, and weather information inside and outside the location area of each of the facilities, distributing the information to a terminal of the user, and performing procedures corresponding to a settlement request generated about a reservation or the like related to a candidate facility.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a facility operation support device and a facility operation support method. [Background technology]

[0002] People go to various facilities to enjoy various sports and events. These facilities provide the visitors with the space, equipment, and services to enjoy sports and events, and make a profit. However, there are a huge number and types of such facilities, and in some cases it is difficult for users to recognize their existence and choose the appropriate one. Therefore, technologies have been proposed to make it easier to identify and use such facilities.For example, a technology has been proposed that easily and quickly provides ski-related information required for selecting a ski resort, such as ski runs, snow conditions, transportation to the ski resort, and ski resort facilities, via the Internet when searching for a ski resort that meets various conditions (see Patent Document 1).

[0003] This technology relates to an information server device that is connected to a plurality of information terminal devices via the Internet in order to manage and provide information, the information server device comprising: a storage means that stores information for any classification, such as a ski resort guide by region, a ski resort guide by purpose, a ski resort facility guide, a ski resort service guide, and a guide to accommodation facilities around the ski resort, and has a domain name consisting of a predetermined character string; a selection means that displays information items stored in the storage means for any classification and prompts the user to select one of them; and a display means that displays the information selected by the selection means, the display means presenting any search conditions to prompt the user to search, narrowing down the information selected by the selection means, displaying the narrowed down information in a list so that it can be easily compared with each other, and a search unit in which marks associated with each information item are arranged for each information item, and a display unit that displays the final narrowed down information.

[0004] Also, a technology has been proposed in which the navigation device suggests destination candidates to the user to assist the user in deciding on a final destination (see Patent Document 2).

[0005] This technology relates to a navigation device that sets a route to a specified destination and provides guidance based on the set route, the navigation device comprising: instruction input means for a user to input a proposal request instruction, which is an instruction to have the device suggest the destination; destination information storage means that stores information about the suggested destination; reference information acquisition means for acquiring at least one reference information of the current time, the weather for that day, and the calendar for that day; extraction means that, when a proposal request instruction is input from the instruction input means, extracts candidate suggested destinations from the destination information storage means based on the reference information acquired by the reference information acquisition means; and candidate notification means that notifies the user of the candidate suggested destinations extracted by the extraction means, and is configured so that of the suggested destinations notified by the candidate notification means, one specified by the user is identified as the destination for route setting. [Prior art documents] [Patent documents]

[0006] [Patent Document 1] Registered utility model No. 3043794 [Patent Document 2] Japanese Patent Application Publication No. 11-337361 Summary of the Invention [Problem to be solved by the invention]

[0007] Certainly, there is conventional technology that allows users to search for facilities according to certain conditions, but this technology is based on the user's perspective, and no technology has been proposed that takes into account the perspective of facility management. Therefore, from the perspective of facility management, it is desirable to provide information in a way that leads to profits. Therefore, an object of the present invention is to provide a technique for improving the profitability and operational efficiency of a facility by providing appropriate information to the facility and its users. [Means for solving the problem]

[0008] The facility operation support device of the present invention, which solves the above-mentioned problems, includes a storage device for storing at least busy / slow information and resource information for each of a plurality of facilities, request information regarding the use of the facility obtained in advance for a user who plans to use the facility, and the busy / slow information and Includes map data within the facility Resource information, Information on the user's location and behavior at the location within any one of the facilities, which is the user's behavior history when using the facility; and Based on weather information inside and outside the area in which each of the plurality of facilities is located, obtained from a predetermined information providing system, An adaptive facility having equipment or services adapted to behavioral characteristics according to the behavior at a specific location in the facility as indicated by an analysis result of the behavior history, The resource according to the request information includes a process for identifying facilities that can be used in terms of at least one of busy / slow periods or weather during the period when the user plans to use the facility, a process for delivering information about the identified facilities to the user's terminal as candidate facilities, and a computing device that executes a process for carrying out a predetermined payment procedure in response to a payment request generated in relation to the user's reservation or use of the candidate facilities. In addition, the facility operation support method of the present invention includes an information processing device that stores at least busy / slow information and resource information for each of a plurality of facilities in a storage device, and performs a process of obtaining request information regarding the use of the facility, which is obtained in advance for a user who plans to use the facility, and the busy / slow information and the resource information for each of the plurality of facilities. Includes map data within the facility Resource information, Information on the user's location and behavior at the location within any one of the facilities, which is the user's behavior history when using the facility; and Based on weather information inside and outside the area in which each of the plurality of facilities is located, obtained from a predetermined information providing system, An adaptive facility having equipment or services adapted to behavioral characteristics according to the behavior at a specific location in the facility as indicated by an analysis result of the behavior history, The resource according to the request information executes the following processes: identifying facilities that can be used in terms of at least one of busy / slow periods or weather during the period when the user plans to use the facility; delivering information about the identified facilities to the user's terminal as candidate facilities; and carrying out a predetermined payment procedure in response to a payment request generated in relation to the user's reservation or use of the candidate facilities. Effect of the Invention

[0009] According to the present invention, it is possible to improve the profitability and operational efficiency of a facility by providing appropriate information to the facility and its users. [Brief description of the drawings]

[0010] [Figure 1] 1 is a diagram illustrating a network configuration including a facility operation support device according to an embodiment of the present invention. [Diagram 2] 1 is a diagram illustrating an example of a hardware configuration of a facility operation support device according to an embodiment of the present invention. [Diagram 3] FIG. 2 is a diagram illustrating an example of a hardware configuration of a user terminal according to the present embodiment. [Figure 4] FIG. 2 is a diagram illustrating an example of a hardware configuration of a facility terminal according to the present embodiment. [Diagram 5] FIG. 2 is a diagram illustrating an example of the configuration of a facility master DB according to the present embodiment. [Figure 6] FIG. 2 is a diagram illustrating an example of the configuration of a facility state DB according to the present embodiment. [Figure 7] FIG. 4 is a diagram illustrating an example of the configuration of a user DB according to the present embodiment. [Figure 8] FIG. 2 is a diagram illustrating an example of a configuration of a management plan DB according to the present embodiment. [Figure 9] FIG. 2 is a diagram illustrating an example of the configuration of a life log according to the present embodiment. [Figure 10] FIG. 2 is a diagram showing an example of a flow of a facility operation support method in the present embodiment. [Figure 11] FIG. 4 is a diagram showing an example of a screen in the present embodiment. [Figure 12] FIG. 2 is a diagram showing an example of a flow of a facility operation support method in the present embodiment. [Figure 13] FIG. 4 is a diagram showing an example of a screen in the present embodiment. [Figure 14] FIG. 4 is a diagram showing an example of a screen in the present embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] <Network configuration> An embodiment of the present invention will be described in detail below with reference to the drawings. Fig. 1 is a network configuration diagram including a facility operation support device 100 of this embodiment. The facility operation support device 100 shown in Fig. 1 is a computer that makes it possible to improve the profitability and operation efficiency of a facility by providing appropriate information to the facility and users of the facility.

[0012] 1, a facility operation support device 100 of this embodiment is communicably connected to a user terminal 200, a facility terminal 300, and an information providing system 400 via an appropriate network 1 such as the Internet. Therefore, these may be collectively referred to as a facility operation support system 10.

[0013] Facility operation support device 100 of the present embodiment can be said to be a device that provides information to users of each facility, and also provides support services for management plans for each facility based on the provided information.

[0014] On the other hand, the user terminal 200 is a terminal used by the user when utilizing the information provision service from the facility operation support device 100. Specifically, a smartphone, a tablet terminal, a personal computer, or the like can be envisioned.

[0015] Facility terminal 300 is a terminal operated by a facility that provides various services such as sports, food and drink, accommodation, etc. Facility terminal 300 is a device that is operated by the manager of the facility, receives information provided from facility operation support device 100 via network 1, and acquires and manages operation plan information for the facility.

[0016] The information providing system 400 is a system that provides various information such as weather and traffic conditions to the facility operation support device 100. For example, an information providing system operated by a weather forecasting company, a transportation facility, or the like is assumed. <Hardware configuration> The hardware configuration of facility operation support device 100 of this embodiment is as shown in FIG.

[0017] That is, the facility operation support device 100 includes a storage device 101 , a memory 103 , a computing device 104 , and a communication device 105 .

[0018] Of these, the storage device 101 is configured with an appropriate non-volatile storage element such as an SSD (Solid State Drive) or a hard disk drive.

[0019] The memory 103 is composed of a volatile storage element such as a RAM.

[0020] The arithmetic unit 104 is a CPU that reads out the program 102 stored in the storage unit 101 into the memory 103 and executes the program, controls the device itself, and performs various types of judgment, calculation, and control processing.

[0021] The program 102 includes an attendance prediction engine 110 and an operation plan generation engine 111.

[0022] Among these, the attendance prediction engine 110 is an engine that predicts the number of visitors to the facility based on, for example, information on the number of visitors distributed from the facility terminal 300 and information on weather, traffic conditions, etc. distributed from the information provision system 400. This attendance prediction engine 110 can assume a model generated by machine learning that predicts the number of visitors by inputting various information, but is not limited to this.

[0023] The operation plan generation engine 111 is an engine that estimates resources required for a given period based on master data of resources such as equipment and personnel at each facility and a busy / slow period prediction such as the number of visitors (predicted value) at the facility for each period by the above-mentioned visitor prediction engine 110. This operation plan generation engine 111 can assume a model generated by machine learning that generates a resource allocation plan using various information as input, but is not limited to this.

[0024] The communication device 105 is assumed to be a network interface card or the like that is connected to the network 1 and handles communication processing with the user terminal 200, the facility terminal 300, and the information providing system 400.

[0025] If facility operation support device 100 is a stand-alone machine, it is preferable that it further comprises an input device for accepting key input or voice input from the user, and an output device such as a display for displaying processed data.

[0026] In addition to the program 102 for implementing the functions required for the facility operation support device of this embodiment, at least a facility master DB 125, a facility status DB 126, a user DB 127, and an operation plan DB 128 are stored in the storage device 101. However, details of these databases will be described later.

[0027] The hardware configuration of the user terminal 200 of this embodiment is as shown in Fig. 3. The user terminal 200 of this embodiment includes a storage device 201, a memory 203, a calculation device 204, an input device 205, an output device 206, a communication device 207, a GPS unit 208, and a gyro unit 209.

[0028] Of these, the storage device 201 is configured with an appropriate non-volatile storage element such as an SSD (Solid State Drive) or a hard disk drive.

[0029] The memory 203 is composed of a volatile storage element such as a RAM.

[0030] The arithmetic unit 204 is a CPU that reads out the program 202 stored in the storage unit 201 into the memory 203 and executes the program, controls the device itself, and performs various types of judgment, calculation, and control processing.

[0031] It should be noted that program 202 includes application 210. Application 210 is provided, for example, from facility terminal 300 or facility operation support device 100, and records information such as the current position and posture of user terminal 200 as life log 225 and distributes this to facility operation support device 100.

[0032] The input device 205 is a device such as a keyboard or a microphone that accepts key input or voice input from the user.

[0033] The output device 206 is a device such as a display or a speaker that displays data processed by the arithmetic device 204 .

[0034] The communication device 207 is assumed to be a network interface card or the like that is connected to the network 1 and handles communication processing with the facility operation support device 100 .

[0035] The GPS unit 208 receives signals from GPS (Global Positioning System) satellites and calculates the current position of the user terminal 200. It is.

[0036] Furthermore, the gyro unit 209 is a unit that observes the behavior of the user terminal 200, such as the tilt and acceleration about the three axes xyz.

[0037] In addition to the program 202 for implementing the functions required for the user terminal 200 of this embodiment, at least a life log 225 is stored in the storage device 201. However, details of this life log 225 will be described later.

[0038] 4 shows the hardware configuration of facility terminal 300 of this embodiment. Facility terminal 300 of this embodiment includes storage device 301, memory 303, calculation device 304, input device 305, output device 306, and communication device 307.

[0039] Of these, the storage device 301 is configured with an appropriate non-volatile storage element such as an SSD (Solid State Drive) or a hard disk drive.

[0040] The memory 303 is composed of a volatile storage element such as a RAM.

[0041] The arithmetic unit 304 is a CPU that reads out the program 302 stored in the storage unit 301 into the memory 303 and executes the program, controls the device itself, and performs various types of judgment, calculation, and control processing.

[0042] The input device 305 is a device such as a keyboard and a microphone that accepts key input or voice input from facility personnel or the like.

[0043] The output device 306 is a device such as a display or a speaker that displays the processed data in the arithmetic device 304 .

[0044] The communications device 307 is assumed to be a network interface card or the like that is connected to the network 1 and handles communications with the facility operation support device 100 and the user terminal 200 .

[0045] In addition to a program 302 for implementing the functions required for the facility terminal 300 of this embodiment, at least facility status information 325 and operation plan information 326 are stored in the storage device 301. However, details of these pieces of information will be described later. <Data structure example> Next, a description will be given of various types of information used by the facility operation support device 100 of this embodiment. An example of the facility master DB 125 in this embodiment is shown in FIG.

[0046] The facility master DB 125 of this embodiment is a database that stores basic information about each facility. The facility master DB 125 is a collection of records that link information such as the name, location, capacity, equipment, and services of the facility with a facility ID that uniquely identifies the facility as a key. It is assumed that data included in each record in the facility master DB 125 is acquired from the facility terminal 300 of the facility.

[0047] 6 shows an example of the facility state DB 126 in this embodiment. The facility state DB 126 in this embodiment is a database that stores time-series data on variable events such as the weather, snow conditions, and number of visitors at each facility.

[0048] The facility status DB 126 stores, for example, a facility ID that uniquely identifies a facility as a key, and information such as the observation date and time when an event was observed at the facility, the weather at the observation date and time, the target facility, snowfall, and It is a collection of records that link data such as the number of visitors and the number of events.

[0049] It is possible to assume that the data contained in each record in the facility status DB 126 is acquired from the facility terminal 300 or information providing system 400 of the facility.

[0050] 7 shows an example of the user DB 127 in this embodiment. The user DB 127 in this embodiment is a database that stores various information about users to be managed by the facility operation support device 100.

[0051] This user DB 127 is a collection of records in which, for example, a user ID that uniquely identifies a user is used as a key to link data such as the user's name, address, current location information, facility usage date, and facility usage history.

[0052] The data contained in each record in the user DB 127 can be assumed to be acquired from the user terminal 200 or the facility terminal 300.

[0053] 8 shows an example of the management plan DB 128 in this embodiment. The management plan DB 128 in this embodiment is a database that stores a proposed deployment plan for equipment and personnel at each facility, which is generated for that facility by the facility operations support device 100.

[0054] This operation plan DB128 is a collection of records that link data such as the planned period, the equipment / services that are the subject of the operation plan, and their deployment resources, using a facility ID that uniquely identifies the facility that is the subject of the operation plan as a key.

[0055] 9 shows an example of the life log 225 in this embodiment. The life log 225 in this embodiment is data on each event observed regarding the user who operates the user terminal 200 described above.

[0056] This life log 225 is a collection of records in which data such as the observation date and time, observation location, and observation data of the log are linked together using a log ID that uniquely identifies the log as a key.

[0057] The data contained in each record in the life log 225 can be assumed to be acquired from the GPS unit 208 or the gyro unit 209 in the user terminal 200. <Flow example 1> The actual procedure of the facility operation support method according to this embodiment will be described below with reference to the drawings. The various operations corresponding to the facility operation support method described below are realized by a program that is read into memory or the like and executed by facility operation support device 100. This program is made up of codes for carrying out the various operations described below.

[0058] 10 is a diagram showing an example of a flow of the facility operation support method in this embodiment. In this case, the facility operation support device 100 receives request information regarding facility use from the user terminal 200 (s1). This request information includes, for example, information such as the type of facility to be used, the planned date of use, and what to do at the facility (facilities and services to be used).

[0059] Next, facility operation support apparatus 100 searches for records in facility master DB 125 that contain a value (facilities or services desired) indicated by the request information in at least one of the facility and service columns (s2).

[0060] Next, the facility operation support apparatus 100 refers to the facility status DB 126 and searches for each of the facilities found in s2. From the record, the value of the weather column (e.g., sunny), the value of the facilities column (e.g., slope), the value of the snow depth column (e.g., 150 cm), and the value of the number of visitors column (e.g., 422 people; busy / unbusy information) are extracted (s3).

[0061] The facility operation support device 100 also acquires weather information for the inside and outside of the location area of ​​each facility indicated by the records searched for in s2, obtained from the information providing system 400 (s4).

[0062] Next, based on the information obtained in s2 to s4, the facility operation support device 100 identifies as candidate facilities facilities that can be used in accordance with the resources requested by the user in terms of at least one of the following: busy / slow periods or weather during the user's planned period of use (s5).

[0063] In this case, for example, the facility operation support device 100 extracts facilities and equipment that are within the user's tolerance range or that can operate according to the user's predetermined weather and snowfall (e.g., sunny weather and snowfall of 100 cm or more) during the user's desired period of use, have the equipment that is planned to be used (e.g., a mogul slope), and have a visitor count below the threshold for restricting entry or below a user-specified threshold (e.g., occupancy rate of 70% or less of capacity).

[0064] Next, the facility operation support device 100 responds with information on the candidate facility identified in s5 (see screen 1000 in FIG. 11) to the user terminal 200 of the user (s6). As illustrated in FIG. 11, it is preferable to similarly identify affiliated facilities located in the vicinity of the candidate facility as candidate facilities using the facility master DB 125 and facility status DB 126 and respond with the information to the user terminal 200.

[0065] The user views this screen 1000, and if he or she is satisfied with the facilities and services presented here and decides to use them, he or she clicks on the reservation and payment button 1001 to carry out the reservation and payment procedures.

[0066] On the other hand, the facility operation support device 100 receives a reservation or payment request from the above-mentioned user terminal 200, and appropriately executes a specified process, for example, between the linked reservation management system or the payment system of a financial institution (s7), and responds with the result to the user terminal 200 to terminate the process.

[0067] In addition, when processing s2 to s5, the facility operation support device 100 may acquire behavioral history ("facility usage history") managed in the user DB 127, which is life log 225 data previously obtained from the user terminal 200, and analyze behavioral characteristics at facilities of the type indicated by the request information among the facilities indicated in this behavioral history.

[0068] For example, based on data such as the user's location information and postural behavior information shown in the behavioral history related to the facility "ski resort," and data such as a facility map shown in the record of the ski resort in the facility master DB125, the system analyzes what type of slope (e.g., advanced run) the user is on and what type of run (e.g., straight downhill at high speed) the user is making.

[0069] The facility operation support device 100 then identifies suitable facilities that have equipment or services suitable for these behavioral characteristics, based on information indicated by records of the corresponding facilities in the facility master DB 125 and the facility status DB 126.

[0070] In addition, when processing s2 to s5, the facility operation support device 100 identifies facilities with traffic conditions that allow them to be reached within a specified time period on the travel route between the candidate facility and a location specified by the user (e.g., home) based on traffic condition information obtained from the information provision system 400. <Flow example 2> Next, the process of generating an operation plan will be described. FIG. 13 is a diagram illustrating an example of a flow of a business support method.

[0071] In this case, the facility operation support device 100 tallyes up (s10) the details of reservations (and payments) made by each user in s7 for the above-mentioned candidate facilities for a predetermined period, for example.

[0072] Next, the facility operation support device 100 judges the busy / quiet state of the candidate facility for the period based on the above-mentioned counting result (s11). For example, the busy / quiet state for the target period can be calculated from the number of visitors expected to visit the ski resort obtained by counting the details of each reservation for the ski resort and the capacity of the ski resort.

[0073] Next, the facility operation support apparatus 100 generates a deployment plan for each resource in the facility based on the busy / quiet status determined in s11 (s12).

[0074] This generation can be assumed to be performed, for example, by a model obtained by machine learning in which the busy / slow state of each facility and the customer satisfaction level at the facility are input, and the resource allocation details at each facility are output, that is, by the operation plan generation engine 111. This operation plan generation engine 111 determines the allocation details of resources such as equipment and personnel that can appropriately respond to busy / slow states and maintain customer satisfaction and customer response efficiency at or above a predetermined level.

[0075] Facility operation support device 100 also distributes the layout plan generated in s12, that is, the facility operation plan (screen 1100 in FIG. 13, screen 1200 in FIG. 14), to facility terminal 300 of the target facility (s13), and ends the process.

[0076] Although the best mode for carrying out the present invention has been specifically described above, the present invention is not limited to this, and various modifications are possible without departing from the spirit and scope of the present invention.

[0077] According to this embodiment, it is possible to improve the profitability and operational efficiency of the facility by providing appropriate information to the facility and its users.

[0078] The description in this specification makes at least the following clear: That is, in the facility operation support device of this embodiment, the arithmetic device may acquire, from the user's terminal, a behavioral history of the user when the user uses any one of the plurality of facilities, analyze behavioral characteristics at the facility indicated by the behavioral history, identify suitable facilities having equipment or services suitable for the behavioral characteristics from among the plurality of facilities based on the resource information, and identify the available facility from among the suitable facilities.

[0079] This makes it possible to efficiently identify facilities that fit the behavioral characteristics of individual users, present them to the users, and generate management plans for those facilities. This in turn makes it possible to further improve the profitability and management efficiency of the facilities by providing more appropriate information to the facilities and their users.

[0080] Furthermore, in the facility operation support device of this embodiment, when the calculation device performs the process of identifying the facility, it may be configured to identify a facility that is available in terms of at least one of busy / slow periods or weather at the time the user plans to use the facility based on information on traffic conditions obtained from a specified information providing system regarding the travel route between the candidate facility and a location specified by the user, and that has traffic conditions that allow it to be reached within a specified time period, in response to the requested information.

[0081] This makes it possible to efficiently identify facilities that fit the user's individual traffic conditions, etc., and present them to the user, while also generating an operation plan for those facilities. Ultimately, through more appropriate provision of information to the facility and its users, it will be possible to further improve the profitability and operational efficiency of the facility.

[0082] In addition, in the facility operation support device of this embodiment, the computing device may further execute a process of aggregating the reservations made to the candidate facility during a specified period, determining the busy / quick situation at the candidate facility during that period, and generating a resource allocation plan according to the busy / quick situation.

[0083] This makes it possible to generate an operation plan for the facility based on the real-time busy / quick situation based on the reservation processing of each user. In turn, it becomes possible to further improve the profitability and operation efficiency of the facility by providing appropriate information to the facility and its users.

[0084] In addition, in the facility operation support method of this embodiment, the information processing device may acquire, from the user's terminal, a behavioral history of the user's use of any of the multiple facilities, analyze behavioral characteristics at the facility indicated by the behavioral history, identify suitable facilities from among the multiple facilities that have equipment or services that are suitable for the behavioral characteristics based on the resource information, and identify the available facility from among the suitable facilities.

[0085] Furthermore, in the facility operation support method of this embodiment, when the information processing device performs the process of identifying the facility, it may identify a facility that is available in terms of at least one of busy / slow periods or weather at the time the user plans to use the facility based on information on traffic conditions obtained from a specified information providing system for a travel route between the candidate facility and a location specified by the user, and that has traffic conditions that allow it to be reached within a specified time period.

[0086] In addition, in the facility operation support method of this embodiment, the information processing device may further execute a process of aggregating the reservations made to the candidate facility during a specified period, determining the busy / quick situation at the candidate facility during that period, and generating a resource allocation plan according to the busy / quick situation. [Explanation of symbols]

[0087] 1 Network 10. Facility Management Support System 100 Facility operation support device 101 Storage device 102 Programs 103 Memory 104 Arithmetic equipment 105 Communication equipment 110 Visitor Prediction Engine 111 Operational Plan Generation Engine 125 Facility Master DB 126 Facility Status DB 127 User DB 128 Operational Plan DB 200 User terminals 201 Storage device 202 Program 203 Memory 204 Arithmetic equipment 205 Input Device 206 Output Device 207 Communication Equipment 208 GPS unit 209 Gyro Unit 210 Apps 225 Life Log 300 Facility terminal 300 User terminals 301 Storage device 302 Program 303 Memory 304 Arithmetic equipment 305 Input Device 306 Output Device 307 Communication Equipment 325 Facility Status Information 326 Management Plan 400 Information System

Claims

1. a storage device for storing at least busy / unbusy information and resource information for each of a plurality of facilities; a processing unit for executing a process of identifying a suitable facility having equipment or services suitable for a behavioral characteristic corresponding to the behavior at a specific location within the facility as indicated by an analysis result of the behavioral history based on request information regarding a user who plans to use a specific facility, which is obtained in advance for the user who plans to use the facility, resource information including the busy / slow periods for each of the multiple facilities and map data within the facility, information on the user's location within the facility and behavior at the location as a behavioral history of the user when using any of the multiple facilities, and weather information within and outside the area where each of the multiple facilities is located, obtained from a specified information providing system, and in which resources corresponding to the request information are available in terms of at least one of busy / slow periods or weather during the user's planned period of use; a processing unit for delivering information about the identified facility as a candidate facility to a terminal of the user; and a processing unit for carrying out a specified payment procedure in response to a payment request generated in relation to the user's reservation or use of the candidate facility; A facility operation support device comprising:

2. The computing device includes: In the process of identifying the facility, a facility is identified that is available for a resource according to the request information in terms of at least one of busy / slow periods and weather at the time when the user plans to use the facility, and that has traffic conditions that allow the facility to be reached within a specified time period, based on information on traffic conditions obtained from a specified information providing system with respect to a travel route between the candidate facility and a location specified by the user.

2. The facility operation support device according to claim 1 .

3. The computing device includes: a process of aggregating the reservations made to the candidate facility during a predetermined period, determining a busy / unbusy state at the candidate facility during the period, and generating a resource allocation plan according to the busy / unbusy state; 2. The facility operation support device according to claim 1 .

4. An information processing device, storing at least busy / unbusy information and resource information for each of the plurality of facilities in a storage device; a process of identifying a suitable facility having equipment or services adapted to a behavioral characteristic corresponding to the behavior at a specific location within the facility as indicated by an analysis result of the behavior history based on request information regarding the use of a specific facility obtained in advance for a user who plans to use the facility, resource information including the busy / slow periods for each of the multiple facilities and map data within the facility, information on the user's location within the facility and behavior at the location as a behavior history of the user when using any of the multiple facilities, and weather information within and outside the area where each of the multiple facilities is located, obtained from a specified information providing system, and the resource corresponding to the request information is available in terms of at least one of busy / slow periods or weather during the user's planned period of use; a process of distributing information about the identified facility as a candidate facility to a terminal of the user; and a process of carrying out a specified payment procedure in response to a payment request generated in relation to a reservation or use by the user of the candidate facility. A facility operation support method comprising the steps of:

5. The information processing device, In the process of identifying the facility, a facility is identified that is available for a resource according to the request information in terms of at least one of busy / unbusy periods or weather at the time when the user plans to use the facility, and that has traffic conditions that allow the facility to be reached within a predetermined time period, based on information on traffic conditions obtained from a predetermined information providing system, regarding a travel route between the candidate facility and a location designated by the user.

5. The facility operation support method according to claim 4.

6. The information processing device, a process of aggregating the reservations made to the candidate facility during a predetermined period, determining a busy / unbusy state at the candidate facility during the period, and generating a resource allocation plan according to the busy / unbusy state; 5. The facility operation support method according to claim 4.

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