Information processing system and information processing method

Abstract

To provide a family of a user who lives apart from the user living in a damaged area, etc. with a state of evacuation of the user, etc.SOLUTION: There is provided an information processing system 100 which transmits, when it is determined that a state of a user changes by reception or no reception of tag identification information from an electronic tag 10 carried by the user in a transmission / reception terminal 20 which is installed by being fixed to a place to receives an emergency report transmitted by a base station, the determined state of the user, the tag identification information of the electronic tag carried by the user, and terminal identification information of the transmission / reception terminal 20 to an information integration server 30, wherein the information integration server 30 stores, when these pieces of information are received, the received state of the user by associating the state with the received electronic tag, the received transmission / reception terminal and information regarding a contact destination related to the transmission / reception terminal.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to an information processing system and an information processing method. [Background technology]

[0002] Methods for urgently transmitting information about disasters to residents include emergency alert emails provided by carriers, municipal disaster prevention radio (so-called "disaster prevention radio"), and the distribution of disaster and evacuation information by television and radio. Of these, "emergency alert emails" are a service that broadcasts "emergency earthquake alerts," "tsunami warnings," and "special warnings" from the Japan Meteorological Agency, as well as "disaster and evacuation information" from national and local governments, to users of mobile phones and other devices in the target area. A message is automatically displayed on mobile phones and other devices that receive the "emergency alert email," and it can be received without being affected by line congestion.

[0003] "Municipal disaster prevention administrative radio" is a system in which municipalities and other local governments simultaneously broadcast disaster prevention information to residents using outdoor loudspeakers and individual receivers, and in some cases, they also broadcast it on cable television and community FM. In addition to the above-mentioned means of transmitting disaster information, in recent years, a system has been introduced as a private service that uses LTE (Long Term Evolution) communications to notify emergency alert emails and announcements from municipalities using voice and text through transmitters and receivers installed in individual homes, allowing residents to check the reception status.

[0004] In these methods for urgently transmitting disaster information to residents, it is unclear whether the information was actually transmitted to the residents of the area where the disaster occurred, even though the information was provided to the residents of the area. Furthermore, no consideration is given to grasping the subsequent safety status of the residents and the evacuation status. As an attempt to solve this problem, a system for calling for action and a safety confirmation system shown in Patent Document 1 are known.

[0005] This system has the purpose of collecting and providing information for confirming the safety of users while encouraging evacuation, and has the following configuration: That is, this system includes a current location acquisition unit that acquires a current location when disaster occurrence information is received, a route display control unit that displays a route from the acquired current location to a pre-registered evacuation site, a start display control unit that displays a start input screen for inputting information that evacuation has started, and an evacuation start information transmission unit that transmits the evacuation start information to a pre-registered destination when evacuation start information is input from the start input screen by a user's operation to the effect that evacuation has started. [Prior art documents] [Patent documents]

[0006] [Patent Document 1] Patent No. 6254174 Summary of the Invention [Problem to be solved by the invention]

[0007] Furthermore, as we move into an aging society in the future, if an elderly person lives alone in an area where a disaster is occurring or has already occurred (collectively referred to as the disaster area) and his or her family members live in distant areas, there is a challenge in that it will be difficult for the family members in distant areas to grasp the elderly person's situation if the area where the elderly person lives becomes a disaster area.

[0008] Therefore, an object of the present invention is to provide an information processing system and an information processing method that can provide information such as the evacuation status of a user living in a disaster area to the user's family members who live away from the user. [Means for solving the problem]

[0009] In order to solve the above problems, an information processing system is provided that includes an electronic tag, a transmitting / receiving terminal, and an information aggregation server, in which the electronic tag includes a tag identification information storage unit that stores its own tag identification information, and a tag communication unit that transmits its own tag identification information stored in the tag identification information storage unit to the transmitting / receiving terminal, and the transmitting / receiving terminal includes a first terminal communication unit that communicates with the information aggregation server, a second terminal communication unit that communicates with the electronic tag, a third terminal communication unit that receives emergency alerts transmitted by a base station, a terminal identification information storage unit that stores its own terminal identification information, and a user status determination unit that determines the status of a user and the presence or absence of a change in the status of the user based on the tag identification information received by the second terminal communication unit from the tag communication unit of the electronic tag, and the information aggregation server includes a server communication unit that communicates with the first terminal communication unit of the transmitting / receiving terminal, and a server communication unit that receives the terminal identification information of the transmitting / receiving terminal, the tag identification information of the electronic tag, and contact information related to the transmitting / receiving terminal. and a server memory unit that associates and stores information about the user and the user's status, and in a transmitting / receiving terminal that is fixedly installed at a location, when the user status determination unit determines that there has been a change in the user's status based on the reception status of the tag identification information of an electronic tag received by a second terminal communication unit from the tag communication unit of an electronic tag carried by a user, the first terminal communication unit transmits to the server communication unit the user's status determined by the user status determination unit, the tag identification information of the electronic tag carried by the user, and the terminal identification information of the transmitting / receiving terminal stored in the terminal identification information memory unit, and in an information aggregation server, when the server communication unit receives the user's status, the tag identification information of the electronic tag, and the terminal identification information of the transmitting / receiving terminal, the server memory unit associates and stores the received user status with the tag identification information of the received electronic tag, the terminal identification information of the receiving / receiving terminal, and information about contacts related to the transmitting / receiving terminal. the transmitting / receiving terminal further comprises a terminal output unit for visually and / or audibly transmitting a message to the user confirming the user's safety, and a terminal operation unit for accepting an operation by the user of the transmitting / receiving terminal; the information aggregation server further comprises an information communication unit for transmitting information to a contact associated with the transmitting / receiving terminal stored in the server storage unit; the transmitting / receiving terminal has a safety confirmation mode that is set when the third terminal communication unit receives an emergency alert; when the transmitting / receiving terminal is set to the safety confirmation mode and tag identification information is received, the terminal output unit outputs a message confirming the safety; when the terminal operation unit accepts an operation of the user's response to the message confirming the safety, the first terminal communication unit transmits terminal identification information of the transmitting / receiving terminal and information of the user's response to the message confirming the safety to the server communication unit; and when the server communication unit receives the terminal identification information of the transmitting / receiving terminal and information of the user's response to the message confirming the safety, the information communication unit transmits information of the user's response to the message confirming the safety to the contact associated with the transmitting / receiving terminal. An information processing system is provided. According to this, when the transmitting / receiving terminal determines that the user's condition has changed, the transmitting / receiving terminal transmits the user's condition, etc. to the information aggregation server, and the information aggregation server stores the user's condition, etc., so that the latest user's condition in the disaster area can be grasped. When the transmitting / receiving terminal is in safety confirmation mode, a safety confirmation message is output, and information that the message has been transmitted to the user is sent to the contact, thereby making it possible to provide useful information to the contact. An information processing system can be provided.

[0011] Furthermore, the terminal output unit may be characterized in that it outputs a message confirming the safety of the user depending on the state of the user determined by the user state determination unit. According to this, in normal mode, the transmitting / receiving terminal will issue an alert if it receives an emergency alert email when the user of the electronic tag is at home, but when it switches to safety confirmation mode, it will be able to issue an alert even if the electronic tag and the transmitting / receiving terminal come close to each other after receiving the emergency alert email and communication is possible. Therefore, the transmitting / receiving terminal can respond flexibly by outputting a message if it becomes possible to communicate with the electronic tag associated with the transmitting / receiving terminal, even if some time has passed since it received the emergency alert email.

[0012] Furthermore, the information aggregation server may further include a server memory unit that stores information regarding the transmitting / receiving terminals, a server processing unit that searches the server memory unit, and a server input unit that accepts instructions to set a specific location to disaster mode, and when the server input unit accepts an instruction to set a specific location to disaster mode, the server processing unit searches for the transmitting / receiving terminals present in the specific location set to disaster mode and the electronic tags stored in association with the transmitting / receiving terminals, and the server memory unit stores the searched transmitting / receiving terminals and / or electronic tags as targets for setting the disaster mode, and stores the status of the user associated with the transmitting / receiving terminal or the electronic tag as an evacuation situation status. This makes it possible to grasp the state of the user in a specific location set in disaster mode as an evacuation situation status.

[0013] Furthermore, when there is a change in the user's status and the server memory unit stores the user's status, the information communication unit may be characterized in that it associates the stored user's status with the user and transmits it to a contact related to the stored transmitting / receiving terminal. According to this, by appropriately transmitting the latest evacuation situation status of the user to the contacts, it is possible to provide the contacts with useful information.

[0014] Furthermore, the information aggregation server may further include a server memory unit that stores the user's status received by the server communication unit and location information associated with the user of the electronic tag received by the server communication unit, and an evacuation situation status determination unit that determines the evacuation situation status of the user carrying the electronic tag, wherein when the server communication unit receives terminal identification information and the user's status from the first terminal communication unit, the server memory unit stores the received user's status in association with the received terminal identification information, the evacuation situation status determination unit determines the status regarding the evacuation situation of the user carrying the electronic tag from the user's status and the location information of the electronic tag stored in the server memory unit, and the server memory unit stores the status regarding the evacuation situation of the user determined by the evacuation situation status determination unit. According to this, the information aggregation server stores the received user's status in association with the terminal identification information, and determines and stores the user's evacuation situation status from the user's status and the location information of the electronic tag, thereby enabling the information aggregation server to have the latest evacuation status of the user associated with the transmitting / receiving terminal.

[0015] Furthermore, in an evacuation location transmitting / receiving terminal that is fixedly installed at a location designated as an evacuation location when the server input unit receives an instruction to set a specific location to disaster mode, if the second terminal communication unit of the evacuation location transmitting / receiving terminal receives tag identification information of an electronic tag carried by the user and the user status determination unit determines that there has been a change in the user's status, the first terminal communication unit transmits the user's status determined by the user status determination unit, the tag identification information of the electronic tag carried by the user, and the terminal identification information of the evacuation location transmitting / receiving terminal to the server communication unit, and in the information aggregation server, when the server communication unit receives the user's status, the tag identification information of the electronic tag carried by the user, and the terminal identification information of the transmitting / receiving terminal, the server processing unit searches for the received terminal identification information among the transmitting / receiving terminals present at the specific location set to disaster mode stored in the server memory unit, and if a transmitting / receiving terminal having the terminal identification information is installed at a location designated as an evacuation location, the evacuation situation status determination unit may determine that the received user's status is evacuation completed. This makes it possible to reliably determine that the user's condition is that evacuation has been completed.

[0016] Furthermore, when the server input unit receives an instruction to set a specific location to disaster mode, and when the third terminal communication unit receives an emergency alert and the terminal operation unit receives an operation to the effect that the emergency alert information has been transmitted to the user, the first terminal communication unit transmits terminal identification information of the transmitting / receiving terminal and information to the effect that the emergency alert information has been transmitted to the user to the server communication unit, and in the information aggregation server, when the server communication unit receives the terminal identification information of the transmitting / receiving terminal and information to the effect that the emergency alert information has been transmitted to the user, the server memory unit may store, as address information that can be referenced from outside, information that the emergency alert information has been transmitted to the user and the status of the user related to the transmitting / receiving terminal. This allows disaster prevention information sent from the disaster area where the user lives to be provided to the user's family and others living in remote areas.

[0017] In order to solve the above problems, an information processing method for an information processing system including an electronic tag carried by a user and transmitting tag identification information, a transmitting / receiving terminal that is fixedly installed in a location and receives the tag identification information transmitted by the electronic tag and emergency alerts transmitted by a base station, and an information aggregation server that communicates with the transmitting / receiving terminal and has a server storage unit, in which when the transmitting / receiving terminal determines that there has been a change in the user's status based on whether or not it receives tag identification information from the electronic tag, that is, based on the reception status of the tag identification information of the received electronic tag, it transmits the user's status and terminal identification information of the transmitting / receiving terminal to the information aggregation server, and when the information aggregation server receives the user's status and the terminal identification information of the transmitting / receiving terminal, the server storage unit stores the received user's status in association with the transmitting / receiving terminal. The transmitting / receiving terminal that has received the emergency alert and is set to a safety confirmation mode outputs a message visually and / or audibly confirming the safety of the user when it receives tag identification information, and when the transmitting / receiving terminal accepts an operation of the user's reply to the message confirming the safety, it transmits the terminal identification information of the transmitting / receiving terminal and the information of the user's reply to the message confirming the safety to the information aggregation server, and when the information aggregation server receives the terminal identification information of the transmitting / receiving terminal and the information of the user's reply to the message confirming the safety, it transmits the information of the user's reply to the message confirming the safety to a contact related to the transmitting / receiving terminal. , an information processing method is provided. According to this, when the transmitting / receiving terminal determines that the user's condition has changed, the transmitting / receiving terminal transmits the user's condition, etc. to the information aggregation server, and the information aggregation server stores the user's condition, etc., so that the latest user's condition in the disaster area can be grasped. When the transmitting / receiving terminal is in safety confirmation mode, a safety confirmation message is output, and information that the message has been transmitted to the user is sent to the contact, thereby making it possible to provide useful information to the contact. It is possible to provide an information processing method. Effect of the Invention

[0018] According to the present invention, it is possible to provide an information processing system and an information processing method that can provide information such as the evacuation status of a user living in a disaster area to the user's family members who live apart from the user. [Brief description of the drawings]

[0019] [Figure 1] 1 is a diagram showing an overview of a system configuration of a remote emergency warning providing system according to an embodiment of the present invention. [Diagram 2] 1 is a diagram showing a system configuration of a remote emergency warning providing system (information processing system) according to a first embodiment of the present invention. [Diagram 3] 1 is a diagram showing the configuration of a transmitting / receiving terminal and an electronic tag in a remote emergency warning providing system according to a first embodiment of the present invention. [Figure 4] 2 is a diagram showing a configuration of an information aggregation server in the remote emergency warning providing system of the first embodiment according to the present invention; FIG. [Diagram 5] 1 is a diagram illustrating a hardware configuration of a transmitting / receiving terminal in a remote emergency warning providing system according to a first embodiment of the present invention. [Figure 6] 2 is a diagram illustrating a hardware configuration of an information aggregation server in the remote emergency warning providing system according to the first embodiment of the present invention. [Figure 7] 1 is a flowchart (part 1) showing the process of the remote emergency warning providing system according to the first embodiment of the present invention. [Figure 8] 4 is a flowchart (part 2) showing the process of the remote emergency warning providing system according to the first embodiment of the present invention. [Figure 9] 2 is a diagram showing a table included in a memory unit of a transmitting / receiving terminal in the remote area emergency warning providing system of the first embodiment according to the present invention; FIG. [Figure 10] 1 is a diagram (part 1) showing a table included in a storage unit of an information aggregating server in a remote area emergency warning providing system according to a first embodiment of the present invention. FIG. [Figure 11] 2 is a diagram (part 2) showing a table included in the storage unit of the information aggregating server in the remote area emergency warning providing system of the first embodiment according to the present invention. FIG. [Figure 12] 3A to 3C are diagrams illustrating examples of an emergency alert email and a safety confirmation message stored in a memory unit of an information aggregation server in the remote emergency alert providing system of the first embodiment according to the present invention. [Figure 13] FIG. 11 is a diagram showing the configuration of a mobile terminal and an electronic tag in a remote emergency warning providing system according to a second embodiment of the present invention. [Figure 14] FIG. 11 is a diagram showing a system configuration of a remote emergency warning providing system (information processing system) according to a second embodiment of the present invention. [Figure 15] 11 is a flowchart (part 1) showing the process of a remote area emergency warning providing system according to a second embodiment of the present invention. [Figure 16] 10 is a flowchart (part 2) showing the process of the remote emergency warning providing system according to the second embodiment of the present invention. [Figure 17] 13 is a diagram showing an example of an output display of a mobile terminal in the remote emergency warning providing system of the second embodiment according to the present invention. FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0020] <Main components of the system> First, an overview and main components of the system of the present invention shown in Fig. 1 will be described. The remote area emergency warning system 100 includes an electronic tag 10, a transmitting / receiving terminal 20, and an information aggregation server 30.

[0021] The electronic tag 10 is a tag that transmits radio waves, such as a BLE tag (BLE: Bluetooth (registered trademark) Low Energy) or an RFID tag (RFID: Radio Frequency Identifier), and can transmit radio waves within a range of several tens of meters to inform the transmitting / receiving terminal 20 and other devices having a receiving function of the presence of the tag. Specifically, the electronic tag 10 stores its own electronic tag ID inside, superimposes the electronic tag ID on the radio waves it transmits, and when the transmitting / receiving terminal 20 or other devices having a receiving function receive the radio waves, it can recognize that the electronic tag 10 having the electronic tag ID superimposed on the radio waves is present in the vicinity (proximity information). It is assumed that the electronic tag 10 is carried by the user even when the user goes out, or is attached to an object carried by the user. In this specification, the electronic tag 10 being carried by the user includes the electronic tag 10 being attached to an object carried by the user. An object carried by the user is, for example, a bag, shoes, a hat, a walking stick, etc. that the user usually carries when going out.

[0022] The transmitting / receiving terminal 20 is placed in the user's home, an evacuation shelter, or the like, and has the following main functions. (A) The transmitting / receiving terminal 20, for example, has an internal LTE module and has the function of receiving emergency alert e-mails. The transmitting / receiving terminal 20 also has the function of receiving radio waves from the electronic tag 10. And when the electronic tag 10 comes close, it also has the function of transmitting the electronic tag ID of the electronic tag 10 and the transmitting / receiving terminal ID of the transmitting / receiving terminal 20 to the information aggregation server 30. Note that in this specification, an "emergency alert e-mail" is used as an example, but is not limited to the means of "email" and includes any means by which "emergency alert" information is provided. (a) The transmitting / receiving terminal 20 has a function of transmitting the contents of an emergency alert mail to the information collecting server 30 upon receiving the mail. (c) When the transmitting / receiving terminal 20 receives an emergency alert email (text data), it converts the text data into audio data and outputs the audio from a built-in speaker. It then has a function of encouraging the user to take evacuation action by sounding an audio signal, etc. Furthermore, the transmitting / receiving terminal 20 is also capable of displaying the arrival of the emergency alert email and its contents on the transmitting / receiving terminal 20. (e) When the user of the transmitting / receiving terminal 20 performs an operation (such as a button operation) indicating that he / she has confirmed the sound or display of the transmitting / receiving terminal 20, the transmitting / receiving terminal 20 has the function of transmitting information about the user's operation (indicating that the content of the emergency alert email has been transmitted) to the information aggregation server 30, assuming that the user has confirmed the contents of the emergency alert email. (E) When the transmitting / receiving terminal 20 receives an emergency alert email, it can switch the mode of the transmitting / receiving terminal 20 from a normal mode to a safety confirmation mode. In the safety confirmation mode, when the transmitting / receiving terminal 20 detects the presence of the user's electronic tag 10, it has a function of recognizing that the user is "pre-evacuation" and outputting a message encouraging evacuation.

[0023] The information aggregation server 30 mainly has the following functions. (A) It has a function of collecting user location information by receiving from the transmitting / receiving terminal 20 the identification information of the electronic tag 10 received by the transmitting / receiving terminal 20 and the transmitting / receiving terminal ID of the transmitting / receiving terminal 20. Specifically, the information aggregation server 30 manages the location information of the transmitting / receiving terminal 20 in association with the transmitting / receiving terminal ID of the transmitting / receiving terminal 20, and a specific transmitting / receiving terminal 20 receives the electronic tag ID of an electronic tag 10 owned by a specific user, receives from the transmitting / receiving terminal 20 the electronic tag ID of the electronic tag 10 and the transmitting / receiving terminal ID of the transmitting / receiving terminal 20, and can collect the user's location information by estimating that the user's location is near the location information of the transmitting / receiving terminal 20 based on the location information corresponding to the transmitting / receiving terminal ID of the transmitting / receiving terminal 20. (a) A function for setting the function of managing the status of the electronic tag 10 in a specific area to "disaster mode". Specifically, in disaster mode, the information aggregation server 30 has a function for managing the evacuation status of the user who owns the electronic tag 10 based on the location information of the electronic tag 10 received from the transmitting / receiving terminal 20 or the mobile terminal 40 as follows. (a) If the transmitting / receiving terminal 20 at home detects the electronic tag 10, the user is considered to be in the status (status) before evacuation. (b) If the transmitting / receiving terminal 20 at home no longer detects the user's electronic tag 10, or if a transmitting / receiving terminal installed in a place other than the home or the vicinity of the evacuation shelter or a mobile terminal 40 owned by a supporter detects the electronic tag 10, the user is considered to be in the status (status) of evacuation. (c) If the transmitting / receiving terminal 20 around the evacuation shelter or a mobile terminal of a supporter located around the evacuation shelter detects the user's electronic tag 10, the user is considered to be in the status (status) of having completed evacuation to the evacuation shelter. (c) It has a function to set the status management of the transmitting / receiving terminal 20 in a specific area to "disaster mode." If the transmitting / receiving terminal 20 is also installed in the vicinity of the user's home and an evacuation shelter, it has a function to perform the following status management of the user's evacuation status in disaster mode: (a) If the transmitting / receiving terminal 20 at home detects the electronic tag 10, the user is considered to be in the status (status) before evacuation. (b) If the transmitting / receiving terminal 20 at home no longer detects the user's electronic tag 10, the user is considered to be in the status (status) of having started evacuation or is currently evacuating. (c) If the transmitting / receiving terminal 20 near an evacuation shelter detects the user's electronic tag 10, the user is considered to be in the status (status) of having completed evacuation to that shelter. (D) It has a function of collecting information on whether each user has confirmed the emergency alert mail using the transmitting / receiving terminal 20 and on the evacuation status. (O) It has a function of notifying the information received from the transmitting / receiving terminal 20 (the contents of the emergency alert email, the user's confirmation of the contents of the emergency alert email by voice, etc.) and the status of the evacuation situation mentioned in (I) above to the contact CN of the user's family members, etc. who have been registered in advance, via the Web or email.

[0024] <System operation for emergency alert email distribution> Next, the operation of the remote area emergency warning system 100 of the present invention will be described with reference to Fig. 1. First, when a disaster occurs or the possibility of a disaster increases, the Japan Meteorological Agency distributes "Earthquake Early Warnings," "Tsunami Warnings," and "Special Weather Warnings," and when each ministry or local government LG distributes "Disaster and Evacuation Information" (such as civil protection information distributed by J-Alert), an emergency warning email is distributed from the carrier's base station CR to mobile phone users in the relevant area. Then, the transmitting / receiving terminal 20 in the present invention receives the emergency warning email.

[0025] When the transmitting / receiving terminal 20 receives the emergency news mail, it transmits the contents of the emergency news mail together with its own transmitting / receiving terminal ID to the information aggregation server 30 as a message. When the information aggregation server 30 receives the transmitting / receiving terminal ID and the contents of the emergency news mail from the transmitting / receiving terminal 20, it transmits an instruction to the transmitting / receiving terminal 20 installed in the area where the emergency news mail was distributed to set the transmitting / receiving terminal 20 to the "safety confirmation mode" based on the transmitting / receiving terminal ID or the contents of the emergency news mail, and the transmitting / receiving terminal 20 may set itself to the "safety confirmation mode" based on the received instruction. Also, as described above, when the transmitting / receiving terminal 20 receives the emergency news mail, it can switch its own mode from the normal mode to the safety confirmation mode. Also, the transmitting / receiving terminal 20 notifies the contact CN of the user's family, etc., registered in advance, of the emergency news mail received from the transmitting / receiving terminal 20 by email and posts it on the Web. As a result, the contact CN of the family, etc., who watches over the user, can quickly know that the emergency news mail has been distributed in the user's area, even if they live in a remote location. The email sent to the above-mentioned contact CN may include a web URL that lists the contents of the emergency news email together with or instead of the contents of the emergency news email.

[0026] The transmitting / receiving terminal 20 also converts the text data of the received emergency alert mail into sound, and transmits it from the speaker while ringing. Furthermore, the transmitting / receiving terminal 20 can also display the arrival of the emergency alert mail and its contents on the transmitting / receiving terminal 20. This allows even a user who does not have a mobile phone to know that the emergency alert mail has been delivered. After the transmitting / receiving terminal 20 rings, if the user performs an operation (such as a button operation) indicating that the user has confirmed the audio or display output of the emergency alert mail, the transmitting / receiving terminal 20 transmits a message to the information aggregation server 30 indicating that the user has performed the operation (that the operation has been transmitted). The information aggregation server 30 notifies the contact CN of the user's family, etc. of the status of the user's operation by email and also posts it on the Web. This allows the contact CN of the family, etc. who watches over the user to quickly know that the user has confirmed the emergency alert mail.

[0027] The electronic tag 10 carried by a user can transmit radio waves to notify nearby transmitting / receiving terminals 20 that can receive the radio waves of its presence. The transmitting / receiving terminal 20 can then manage the status ("at home" or "away") information of a user carrying a specific electronic tag 10 whose presence it has detected in the vicinity. The transmitting / receiving terminal 20 can also output a message indicating an evacuation route according to each electronic tag 10 whose presence it has detected. By transmitting the status information of the electronic tag 10 whose presence it has detected to the information aggregating server 30, the information aggregating server 30 can perform status management of the evacuation situation of the user as described above.

[0028] The information aggregation server 30 notifies the contact CN of the user's family, etc. of the status of the evacuation situation by email and posts it on the Web. For example, the contact CN of the user's family, etc. can check the user's location and its movement history using a map on the Web. The status of these evacuation situations is updated every time the information aggregation server 30 receives proximity information of the user's electronic tag 10 from the transmitting / receiving terminal 20, and it is preferable that the contact CN of the user's family, etc. is notified by email or app each time. In addition, if the transmitting / receiving terminal 20 is also installed on the route between the user's home and the evacuation shelter, the transmitting / receiving terminal 20 on the route will also transmit the proximity information of the user's electronic tag 10 to the information aggregation server 30. This makes it easy for the contact CN of the family, etc. who watches over the user to guess the evacuation route of the user, and can quickly and precisely check the evacuation situation, including which evacuation shelter the user is evacuating to.

[0029] In the following, an application example of the above-mentioned remote area emergency warning providing system will be described with reference to FIG. <Connection to call center> The transmitting / receiving terminal 20 installed in the user's home may be provided with an emergency call button, a consultation button with a voice call function, etc., and the transmitting / receiving terminal 20 may be connected to the call center CC via the information aggregation server 30 so as to be capable of transmitting an alarm signal and performing voice communication. This allows the user to receive support from the call center CC in an emergency. The call center CC can quickly dispatch a guard to the user's home when the emergency button on the transmitting / receiving terminal 20 is pressed, when an abnormality in daily life (a state in which there is no daily movement for a certain period of time) is detected, when a fire / gas leak sensor reacts, etc. In addition, the call center CC can use the voice call function to accept health consultations from the user at any time, and can monitor and support the user's life in various aspects such as accidents, disasters, and health. Furthermore, in the event of a disaster, the call center CC can use the voice call function to provide support such as calling the user to evacuate and checking the user's safety.

[0030] <Connection to local government> As shown in FIG. 1, by connecting the information aggregation server 30 and the local government LG, the local government LG can be provided with user location information and the like, allowing the local government LG to grasp the evacuation status of local residents and the like. In addition, by linking the information aggregation server 30 with the local government LG, the local government LG can designate the status management of the electronic tag 10 and the transmitting / receiving terminal 20 in a specific area to "disaster mode" at its discretion. This allows the information aggregation server 30 to switch to status management of the user's "before evacuation," "evacuating," and "evacuation completed" as described above, based on the proximity relationship between the electronic tag 10 and the transmitting / receiving terminal 20. In addition, when the transmitting / receiving terminal 20 set to the "safety confirmation mode" detects the presence of the user's electronic tag 10, it can recognize that the user is "before evacuation" and output a message encouraging evacuation. In this case, the local government LG can also designate an evacuation site, and it is also possible to set the status of the user to "evacuation completed" only when the transmitting / receiving terminal 20 installed in the vicinity of the evacuation site designated by the local government or the mobile terminal 40 located in the vicinity of the evacuation site detects the user's electronic tag 10.

[0031] <Outline of the remote emergency reporting system> The remote area emergency alert system 100 described above is as follows. The remote area emergency alert system 100 includes an electronic tag 10, a transmitting / receiving terminal 20, and an information aggregation server 30. The transmitting / receiving terminal 20 has a function of receiving an emergency alert mail and proximity information of the electronic tag 10, and has a function of being able to transmit the emergency alert mail and the proximity information of the electronic tag 10 to the information aggregation server 30. The information aggregation server 30 has a function of transmitting the emergency alert mail and the proximity information of the electronic tag 10 to a contact CN registered in advance. In this way, by transmitting the emergency alert mail and the proximity information of the electronic tag 10 to a contact CN registered in advance, it is possible to provide a remote area emergency alert system 100 that provides disaster prevention information transmitted in the disaster area where the user lives and the transmission status of the disaster prevention information to the user to the user's family and others living in a remote area.

[0032] Hereinafter, embodiments of the present invention will be described with reference to the drawings. First Embodiment <Configuration of remote emergency alert system> 2 to 12, a remote area emergency alert providing system 100 (information processing system 100) in this embodiment will be described. The remote area emergency alert providing system 100 is an information processing system including an electronic tag 10, a transmitting / receiving terminal 20, and an information aggregation server 30. The electronic tag 10 is a tag that transmits radio waves in a non-contact manner toward a relatively nearby area, such as a BLE tag or an RFID tag, and transmits radio waves several times per second within a range of several meters to about 100 meters (electronic tag communication area). The radio waves include an electronic tag ID that is unique to the electronic tag 10.

[0033] The transmitting / receiving terminal 20 receives radio waves when it enters an electronic tag communication area, which is a distance range where the strength of radio waves emitted by the electronic tag 10 is strong enough to receive the radio waves. Therefore, when the transmitting / receiving terminal 20 continues to receive the electronic tag ID of the electronic tag 10, it can determine that the electronic tag 10 is present within the communication area and that a user carrying the electronic tag 10 is present nearby (approaching). Also, when the transmitting / receiving terminal 20 goes from a state where it continues to receive the electronic tag ID of the electronic tag 10 to a state where it is not receiving the tag and the state where it is not receiving the tag continues thereafter, it can determine that the user is not present nearby and has moved away from the transmitting / receiving terminal 20 (leaving).

[0034] Furthermore, the transmitting / receiving terminal 20 is fixedly installed at a certain location (for example, a house or an evacuation site) and receives emergency alert e-mails sent by a base station CR of a carrier (such as a line operator, a communications carrier, or a telephone company). Emergency alert e-mails are sent mainly to local municipalities in areas where disasters have occurred or where the possibility of a disaster occurring has increased (disaster areas), but in reality, they are sent by mobile phone radio waves from the base station CR of each carrier. Therefore, unless the terminal is so-called "out of range" at the time of sending the emergency alert e-mail, it is sent to the transmitting / receiving terminal 20 located within the communication area (emergency alert receiving area) covered by each base station CR.

[0035] The transmitting / receiving terminal 20 also communicates with the information aggregation server 30 via a network 50 such as the Internet. The transmitting / receiving terminal 20 is fixedly installed in the user's home or an evacuation site, and therefore communicates with the information aggregation server 30 via wired communication that allows stable communication. Of course, this is not limited to this, and the transmitting / receiving terminal 20 may communicate with the information aggregation server 30 via wireless communication depending on the situation of the installation location. In this case, the transmitting / receiving terminal 20 may communicate via a mobile phone base station CR using mobile phone radio waves. Disconnection monitoring is frequently performed between the transmitting / receiving terminal 20 and the information aggregation server 30 (for example, communication by UDP (User Datagram Protocol) several times per second), and communication between the two is always maintained.

[0036] The information aggregation server 30 communicates with multiple transmitting / receiving terminals 20 via the network 50 to collect and aggregate the status of users. The information aggregation server 30 also sends emails and provides web pages to provide information on the status of users to terminals of contact information CN of users of electronic tags 10 related to the transmitting / receiving terminals 20. The information aggregation server 30 also permits access from terminals of local governments LG, permitting the terminals to view the collected status of users, grasp the collected information on the status of users, and perform operations such as setting disaster mode for specific locations.

[0037] <Configuration of transmitting / receiving terminal and electronic tag> The components of the electronic tag 10 and the transmitting / receiving terminal 20 will be described with reference to FIG. 3. The electronic tag 10 includes a tag communication unit 11 that communicates with the transmitting / receiving terminal 20, a tag identification information storage unit 12 that stores the electronic tag ID of the electronic tag 10 itself, and a tag operation unit 15 that allows a user carrying the electronic tag 10 to transmit a request for assistance from the tag communication unit 11. The tag identification information storage unit 12 is a non-volatile memory that stores an electronic tag ID unique to the electronic tag 10. The tag operation unit 15 will be described later. Note that the user of the electronic tag 10 in the embodiment is premised on the assumption that each user carries at least one electronic tag 10. Also, the user of the transmitting / receiving terminal 20 in the embodiment refers to a user who carries the electronic tag 10 associated with the transmitting / receiving terminal 20, and when there are multiple users, the collective of the multiple users is expressed as the user of the transmitting / receiving terminal 20.

[0038] The tag communication unit 11 communicates with the second terminal communication unit 212 of the transmitting / receiving terminal 20. The tag communication unit 11 and the second terminal communication unit 212 communicate in accordance with a communication standard for short-range wireless communication such as BLE or RFID. For example, in BLE, there are two modes, broadcast and connection, and either one may be used. In the broadcast mode, the tag communication unit 11 becomes a broadcaster that transmits data, and the second terminal communication unit 212 becomes an observer. When the tag communication unit 11 transmits an advertising packet, the second terminal communication unit 212 receives it, and the electronic tag ID of the electronic tag 10 is transmitted from the electronic tag 10 to the transmitting / receiving terminal 20.

[0039] In the connection mode, the device that initiates the connection is called the master, and the device that accepts the master's connection initiation request and thereafter transmits and receives data at the master's timing is called the slave. Since the data itself can be communicated bidirectionally, the tag communication unit 11 and the second terminal communication unit 212 may be either one as long as they are paired in advance. If it is assumed that the electronic tag 10 will communicate with many transmitting / receiving terminals 20, the broadcast mode is preferable. Also, for example, in the case of an RFID tag, an active tag that has a built-in battery and emits radio waves with its own power during communication is preferable. The communication between the tag communication unit 11 and the second terminal communication unit 212 is not limited to the above-mentioned communication standard, and may be any communication that satisfies the purpose of determining the presence of the electronic tag 10 near the transmitting / receiving terminal 20. The concept of proximity may change depending on the purpose and the times.

[0040] The transmitting / receiving terminal 20 comprises a terminal communication unit 21 for communicating with other devices etc., a terminal memory unit 22 for storing various information, a terminal processing unit 23 for overall control of the transmitting / receiving terminal 20 and performing various processing, a terminal output unit 24 for visually and / or audibly transmitting emergency alert information etc. to the user, a terminal operation unit 25 for accepting user operations, and a recording unit 26 for recording surrounding sounds for a predetermined period of time.

[0041] The terminal communication unit 21 is a communication device that communicates, for example, via Bluetooth (registered trademark), a LAN (Local Area Network) card, LTE, etc., to transmit and receive data and information to and from the electronic tag 10, the information aggregation server 30, and the base station CR. The terminal communication unit 21 includes a first terminal communication unit 211 that communicates with the information aggregation server 30, a second terminal communication unit 212 that communicates with the electronic tag 10, and a third terminal communication unit 213 that receives an emergency alert email broadcast from the carrier's base station CR. The second terminal communication unit 212 communicates with the tag communication unit 11 as described above.

[0042] The first terminal communication unit 211 is preferably a network interface connected to the Internet by wired communication, which is a communication line such as an electric wire or an optical fiber. The communication line is a public switched telephone network, cable television, wired radio broadcasting, a dedicated line, or the like. The first terminal communication unit 211 has a network interface conforming to the communication standard according to the communication standard flowing in the communication line. The third terminal communication unit 213 receives radio waves transmitted from a base station CR of a carrier and used for mobile phones. In recent years, protocols conforming to the fourth generation mobile communication system (4G) and LTE have become mainstream, but radio waves conforming to the fifth generation mobile communication system (5G) may also be used. In addition, the communication method is not limited to these known communication methods, and any communication that satisfies the purpose of transmitting emergency alert information to a mobile phone using wireless communication may be used.

[0043] The terminal storage unit 22 includes a terminal identification information storage unit 221 that stores the transmitting / receiving terminal ID of the transmitting / receiving terminal 20 itself, a terminal tag information storage unit 222 that stores information about the electronic tag 10 associated with the transmitting / receiving terminal 20 itself, and a terminal user status storage unit 223 that stores the status of the user. The terminal identification information storage unit 221 is a non-volatile memory that stores the transmitting / receiving terminal ID unique to the transmitting / receiving terminal 20. The terminal tag information storage unit 222 stores the electronic tag ID of the electronic tag 10 associated with the transmitting / receiving terminal 20. When the transmitting / receiving terminal 20 is installed in a general residence, the electronic tag 10 associated with the transmitting / receiving terminal 20 is possessed and carried by the person living in the residence. Therefore, the transmitting / receiving terminal 20 installed in the general residence is associated with the electronic tag 10 carried by the person living in the residence. When a plurality of people live in the residence, the electronic tag IDs of the electronic tags 10 carried by the plurality of people are stored in association with the transmitting / receiving terminal 20. The terminal tag information storage unit 222 is preferably a writable and changeable non-volatile memory in order to easily store and change the electronic tag ID of the associated electronic tag 10. The terminal user status storage unit 223 will be described later.

[0044] The terminal processing unit 23 includes a user status determination unit 231 that compares the electronic tag ID of the electronic tag 10 received from the electronic tag 10 with the electronic tag ID of the electronic tag 10 stored in the terminal tag information storage unit 222, and determines the tag user status as to whether the user is in the vicinity of the transmitting / receiving terminal or not, and the terminal user status as to whether the user is at home or away, and a terminal search unit 232 that searches for data and information in the terminal storage unit 22. Details of the user status determination unit 231 will be described later.

[0045] Here, an example of the hardware configuration of the transmitting / receiving terminal 20 will be described with reference to FIG. 5. In the transmitting / receiving terminal 20, the terminal processing unit 23 is composed of a central processing unit (CPU) which is an arithmetic device, as in a so-called personal computer, the terminal storage unit 22 is composed of a read only memory (ROM), a random access memory (RAM) and a hard disk (HD) which are memories, and the terminal communication unit 21 is composed of a network interface which performs various communications. In the transmitting / receiving terminal 20, the terminal output unit 24 is composed of a display panel and a speaker which output information visually or audibly, as in a so-called smartphone, and the terminal operation unit 25 is composed of buttons, a touch panel and the like as input devices to the transmitting / receiving terminal 20. The recording unit 26 typically collects surrounding sounds and fixes them in a memory or the like. The transmitting / receiving terminal 20 is composed of these connected to each other via a transmission path 20Bus such as an internal bus.

[0046] The terminal processing unit 23 has its functions realized by a computing device (CPU) and comprehensively controls the transmitting / receiving terminal 20. The terminal processing unit 23 has an internal memory for storing control programs such as an OS (Operating System), programs that define various processing procedures, and required data, and executes various information processing based on these stored programs. The OS may be an OS specific to the transmitting / receiving terminal 20, or may be the same as a general-purpose OS that runs on a personal computer or the like.

[0047] The terminal storage unit 22 realizes its functions by a memory or a hard disk, and stores various databases, tables, files, and the like. The terminal storage unit 22 records a program for cooperating with the OS to give instructions to the terminal processing unit 23 to perform various processes. For example, the processing functions of the transmitting / receiving terminal 20 may be realized in whole or in part by a CPU and a program interpreted and executed by the CPU, or may be realized as hardware using wired logic. The program may be recorded in a non-transient computer-readable recording medium that includes programmed instructions for causing the CPU to execute the processes described in this embodiment, and is imported into the transmitting / receiving terminal 20 as necessary. The recording medium includes any "portable physical medium" such as a USB memory. Therefore, a recording medium storing a program for executing the processes or processing methods described in this specification also constitutes the present invention. This program is executed by being loaded into a RAM, and constitutes the terminal processing unit 23 in cooperation with the CPU.

[0048] The program may be stored in a program server connected to the transmitting / receiving terminal 20 via any network, and may be downloaded in whole or in part to the transmitting / receiving terminal 20 as necessary. A "program" is a data processing method written in any language or description method, and may be in any form, such as source code or binary code. A "program" is not necessarily limited to a single program, but may be distributed as a plurality of modules or libraries, or may work with a separate program, such as an OS, to achieve its function. The specific configuration and reading procedure for reading the recording medium in each of the above-mentioned devices, as well as the installation procedure after reading, may be well-known configurations and procedures.

[0049] The terminal output unit 24 and the terminal operation unit 25 are controlled by the device processing unit 23 via an input / output interface. The device processing unit 23 acquires data, etc. from the terminal operation unit 25, and outputs the generated data, etc. to the terminal output unit 24. The terminal output unit 24 preferably includes a display panel that visually displays emergency alert information, etc., in text, and a speaker that converts the emergency alert information into sound and transmits it audibly. The terminal operation unit 25 preferably includes an independent button that listens to the emergency alert information and operates to inform the user that it has been transmitted, and also preferably includes a touch panel in order to allow flexible operation.

[0050] 9, examples of tables in the terminal identification information storage unit 221, the terminal tag information storage unit 222, and the terminal user status storage unit 223 in the terminal storage unit 22 will be described. The table in the terminal identification information storage unit 221 has columns of transmitting / receiving terminal IDs and associated electronic tag IDs corresponding to the transmitting / receiving terminal IDs. In this example, the transmitting / receiving terminal 20 having the transmitting / receiving terminal ID TM0000001 is associated with the electronic tags 10 having associated electronic tag IDs TG00000001 and TG00000002. This indicates that the transmitting / receiving terminal 20 having the transmitting / receiving terminal ID TM0000001 and the electronic tags 10 having the electronic tag IDs TG00000001 and TG00000002 are associated with each other, for example, the transmitting / receiving terminal 20 installed in a house and the electronic tags 10 carried by the person living in the house.

[0051] The table of the terminal tag information storage unit 222 has, for example, a column of the date and time when the approach of the electronic tag ID was detected. In this example, the electronic tag 10 having the electronic tag ID TG00000001 indicates that it was in the vicinity of the transmitting / receiving terminal 20 as of 2019 / 04 / 01 / 17:00:00, and the electronic tag 10 having the electronic tag ID TG00000002 indicates that it had left the vicinity of the transmitting / receiving terminal 20 as of 2019 / 04 / 01 / 17:00:04. Based on this information, the user status determination unit 231 determines the presence / absence status of the user. The table of the terminal tag information storage unit 222 is searched by the terminal search unit 232.

[0052] The table of the terminal user status storage unit 223 has, for example, the status of a user corresponding to the transmitting / receiving terminal 20. The user status determination unit 231 determines whether the user carrying the electronic tag 10 is at home or away based on whether the user is approaching or detached from the associated transmitting / receiving terminal 20, and the terminal user status storage unit 223 stores this determination information to manage the user status. Furthermore, when multiple electronic tags 10 are associated with one transmitting / receiving terminal 20, the user status determination unit 231 determines that the user is away when all the electronic tags 10 are detached, and that the user is at home when at least one electronic tag 10 is approaching, and the terminal user status storage unit 223 stores this determination information to manage it as the terminal user status. In this example, the user of an electronic tag 10 having an electronic tag ID of TG00000001 is in close proximity to a transmitting / receiving terminal 20 having an electronic tag ID of TG00000002 is in a state of being separated from the transmitting / receiving terminal 20, and since at least one electronic tag 10 is in close proximity to the transmitting / receiving terminal 20, it is determined that the user of the transmitting / receiving terminal 20 is at home. In this manner, when the terminal user status storage unit 223 stores the user status determined by the user status determination unit 231, the terminal output unit 24 can continue to output information such as evacuation instructions if the user status determination unit 231 determines that the user is at home even after a predetermined time has elapsed since receiving the emergency alert email.

[0053] <Configuration of information aggregation server> 4, components of the information aggregating server 30 will be described. The information aggregating server 30 includes an information aggregating server communication unit 31 for communicating with other devices, a server storage unit 32 for storing various information, a server processing unit 33 for controlling the entire information aggregating server 30 and performing various processes, a server output unit 34 for outputting the contents of the server storage unit 32 and information derived based on the contents, and a server input unit 35 for receiving input to the information aggregating server 30.

[0054] The server memory unit 32 includes a transmitting / receiving terminal information memory unit 321 that stores information regarding the transmitting / receiving terminal 20, a server user status memory unit 322 that stores the user's status received from the transmitting / receiving terminal 20, a server tag information memory unit 323 that stores location information associated with the user of the electronic tag 10, an assistance request content memory unit 324 that stores content requesting assistance from the user of the electronic tag 10 in disaster mode or the like, and an emergency alert content memory unit 325 that stores emergency alert information received from the transmitting / receiving terminal 20.

[0055] The transmitting / receiving terminal information storage unit 321 stores information on all transmitting / receiving terminals 20 managed by the remote emergency alert system 100, that is, the locations where the transmitting / receiving terminals 20 are installed and the contact CNs of the family members of the users carrying the related electronic tags 10. The server user status storage unit 322 stores the status of the users of the electronic tags 10 that the transmitting / receiving terminals 20 have determined and transmitted to the information aggregation server 30. In this way, the information aggregation server 30 collects and manages the status of the users of the electronic tags 10 related to the transmitting / receiving terminals 20 from all transmitting / receiving terminals 20, thereby making it possible to centrally manage the status of the users who use the remote emergency alert system 100 and provide appropriate information to those who need it in real time. The server tag information storage unit 323 stores information similar to that of the terminal tag information storage unit 222 across all electronic tags 10 managed by the remote emergency alert system 100. In this way, the information aggregation server 30 collects and manages information related to all electronic tags 10, thereby making it possible to centrally manage the status of the users who use the remote emergency alert system 100 and provide appropriate information to those who need it in real time.

[0056] The support request content storage unit 324 stores the content of the support that the user of the electronic tag 10 is requested to provide to people (helpers or supporters) in the vicinity of the user in a disaster mode or the like, and is stored in advance by a request for registration mainly by the family of the user of the electronic tag 10 during normal times (for example, when the user is registered in the remote emergency alert providing system 100). This allows people in the vicinity to provide appropriate support to the user (evacuee) who requests support for evacuation. The emergency alert content storage unit 325 stores information on emergency alerts received from all the transmitting / receiving terminals 20 managed by the remote emergency alert providing system 100. In this way, the remote emergency alert providing system 100 can provide appropriate emergency alert information to the user of the remote emergency alert providing system 100 and his / her family by aggregating information on emergency alerts sent at the location where the transmitting / receiving terminals 20 it manages are installed.

[0057] The information aggregation server communication unit 31 includes a server communication unit 311 that communicates with the first terminal communication unit 211 of the transmitting / receiving terminal 20, and an information communication unit 312 that transmits information to a contact CN related to the transmitting / receiving terminal 20 stored in the transmitting / receiving terminal information storage unit 321. In terms of communication functions, the server communication unit 311 and the information communication unit 312 have the same functions and configurations as the above-mentioned first terminal communication unit 211. The information communication unit 312 transmits the user's status, location information, evacuation situation status, and the like stored in the server user status storage unit 322 and the server tag information storage unit 323 to a contact CN such as a family member of the user who uses the transmitting / receiving terminal 20.

[0058] The server processing unit 33 controls the entire information aggregation server 30 and includes a server search unit 332 that searches the storage unit in the server storage unit 32, such as the transmitting / receiving terminal information storage unit 321, and an evacuation status determination unit 333 that determines the evacuation status of the user carrying the electronic tag 10. The server output unit 34 outputs the contents of the transmitting / receiving terminal information storage unit 321, information derived based on the contents, the status of the user stored in the server user status storage unit 322, and management information of the information aggregation server 30. The contents of the transmitting / receiving terminal information storage unit 321 include, for example, the presence or absence of a "notice of transmission" indicating that the user confirmed the contents of the emergency status by operating a button on the transmitting / receiving terminal 20 when an emergency alert mail is sent or when the disaster mode is entered. The information derived based on the contents of the transmitting / receiving terminal information storage unit 321 includes, for example, calculating the percentage of people who have not confirmed the "notice of transmission" as a statistical value. The server input unit 35 accepts operations for the administrator of the information aggregation server 30 to manage the server. As described later, the server input unit 35 also receives instructions from a person in charge of the local government LG or the like for the information aggregation server 30 to set the transmitting / receiving terminal 20 to a disaster mode or a normal mode other than the disaster mode (normal time setting).

[0059] In disaster mode, the evacuation situation status determination unit 333 determines the status of the evacuation situation of the user carrying the electronic tag 10 from the at-home or out-of-home state of the user of the transmitting / receiving terminal 20 received and stored by the server user status storage unit 322 from the transmitting / receiving terminal 20 and the location information of the electronic tag 10 stored by the server tag information storage unit 323. Note that the user of the transmitting / receiving terminal 20 here refers to a set of multiple users when multiple electronic tags 10 are associated with the transmitting / receiving terminal 20 and are carried by different users. Specifically, when the user of the transmitting / receiving terminal 20 is stored as "at-home" in the server user status storage unit 322, it is determined to be "before evacuation," and the user of the transmitting / receiving terminal 20 (at least one of them, if there are multiple users) has not yet evacuated. When the user of the transmitting / receiving terminal 20 is stored as “out” in the server user status storage unit 322 and the location information of the electronic tag 10 in the server tag information storage unit 323 is in the vicinity of the transmitting / receiving terminal 20 located in the vicinity of the evacuation shelter or in the vicinity of the mobile terminal 40 of the supporter located in the vicinity of the evacuation shelter, the evacuation status is determined as “evacuation completed”. When the user of the transmitting / receiving terminal 20 is stored as “out” in the server user status storage unit 322 and the location information of the electronic tag 10 in the server tag information storage unit 323 is not in the vicinity of the transmitting / receiving terminal 20 located in the vicinity of the evacuation shelter or in the vicinity of the mobile terminal 40 of the supporter located in the vicinity of the evacuation shelter, the evacuation status is determined as “evacuation in progress”. The determination result is stored in the server user status storage unit 322 and the server tag information storage unit 323. Note that when the transmitting / receiving terminal 20 is set to the safety confirmation mode, the evacuation status determined and stored by the transmitting / receiving terminal 20 may be transmitted to the server communication unit 311 of the information aggregation server 30 and stored in the server user status storage unit 322 and the server tag information storage unit 323.

[0060] Here, an example of the hardware configuration of the information aggregation server 30 will be described with reference to Fig. 6. The remote area emergency alert providing system 100 is, for example, a server computer, and is accessed by a plurality of transmitting / receiving terminals 20, terminals of contacts CN, and terminals of local government LG to realize various functions. The various functions include receiving emergency alert e-mails sent to the transmitting / receiving terminals 20, aggregating the status of users of the transmitting / receiving terminals 20, and distributing the information to related parties, detecting transmitting / receiving terminals 20 that should receive emergency alert e-mails but have not received them, and transmitting emergency alert information to the transmitting / receiving terminals 20.

[0061] The server processing unit 33 is composed of a CPU, which is a computing device, the server storage unit 32 is composed of ROM and RAM, which are memories, a hard disk, and an external storage device, and the information aggregation server communication unit 31 is composed of a network interface that performs various communications. The server output unit 34 is usually composed of a display device such as a display, and the server input unit 35 is composed of a keyboard, a mouse, etc., as an input device to the information aggregation server 30. The information aggregation server 30 is made up of these connected to each other via a transmission path 30Bus such as an internal bus or an external bus.

[0062] The server processing unit 33 has its functions realized by a computing device (CPU) and controls the information aggregation server 30. The server processing unit 33 has an internal memory for storing control programs such as an OS, programs that define various processing procedures, and required data, and executes various information processing based on these stored programs. The OS may be a known general-purpose OS for operating a server computer.

[0063] The server storage unit 32 realizes its functions using a memory or a hard disk, and stores various databases, tables, files, and the like. The server storage unit 32 records a program for cooperating with the OS to give instructions to the server processing unit 33 to perform various processes. The program may be recorded in a non-transient computer-readable recording medium that includes programmed instructions for causing the CPU to execute the processes described in this embodiment, and is imported into the information aggregation server 30 as necessary. This program is executed by being loaded into the RAM, and constitutes the server processing unit 33 in cooperation with the CPU.

[0064] The server output unit 34 and the server input unit 35 are controlled by the server processing unit 33 via an input / output interface. The server processing unit 33 acquires data and the like from the server input unit 35, and outputs the generated data and the like to the server output unit 34. The server output unit 34 may visually output information to a display device or the like, or may be provided with a speaker or the like to audibly notify the server administrator. The server input unit 35 may be one that is normally used in a server computer. The server output unit 34 and the server input unit 35 may be devices that are directly and locally connected to the server, or may be devices that are remotely connected via the network 50.

[0065] The information aggregation server communication unit 31 receives data and the like from the transmitting / receiving terminal 20 and the like via the network 50 and sends it to the server processing unit 33, and transmits data and the like generated by the server processing unit 33 to the transmitting / receiving terminal 20 and the like via the network 50. The information aggregation server communication unit 31 It is a network interface for connecting to the transmitting / receiving terminal 20 via the network 50, and more specifically, it is, for example, a LAN card or a communication device for line connection.

[0066] 10 and 11, examples of tables of the transmitting / receiving terminal information storage unit 321, the server user status storage unit 322, the server tag information storage unit 323, the support request content storage unit 324, and the emergency alert content storage unit 325 in the information aggregation server 30 will be described. The table of the transmitting / receiving terminal information storage unit 321 has columns for, for example, a transmitting / receiving terminal ID, a location indicating where the transmitting / receiving terminal 20 having that transmitting / receiving terminal ID is installed, an associated electronic tag ID related to this transmitting / receiving terminal 20, contact information (email address, phone number, etc.) of family members and the like related to the user who uses this transmitting / receiving terminal 20, emergency alert confirmation indicating whether the user has confirmed an emergency alert email, and a last operation date and time indicating the date and time when the emergency alert email was confirmed.

[0067] In this example, three transmitting / receiving terminals 20 having transmitting / receiving terminal IDs TM0000001, TM0000002, and TM0000003 are registered in the table of the transmitting / receiving terminal information storage unit 321. The transmitting / receiving terminal 20 TM0000001 is installed in XX town, XX city, and the associated electronic tags 10 include electronic tags 10 having associated electronic tag IDs TG00000001 and TG00000002. The contact CN associated with this transmitting / receiving terminal 20 has ooo.xxx@yyy.jp registered as the email address. In the emergency news confirmation column, after the transmitting / receiving terminal 20 receives an emergency news email or goes into disaster mode, if the user checks the emergency news email and operates the terminal operation unit 25, and the information aggregation server 30 receives information indicating that the email has been transmitted, the column changes from "No" to "Yes," indicating that such a confirmation operation was performed on the transmitting / receiving terminal 20 of TM0000001, but that such a confirmation operation was not performed on the transmitting / receiving terminal 20 of TM0000002.

[0068] The table of the server user status storage unit 322 has columns for, for example, the transmitting / receiving terminal ID, the status of the user using the transmitting / receiving terminal 20, and the evacuation situation status. In this example, the user of the transmitting / receiving terminal 20 TM0000001 (at least one of the users in the case of multiple users) is still at home and indicates a pre-evacuation state, i.e., the evacuation has not yet started.

[0069] The table of the server tag information storage unit 323 has columns for, for example, the electronic tag ID, the name of the user who uses the electronic tag 10 with that electronic tag ID, location information of the electronic tag 10, the status of the user (approach / departure information) with respect to the transmitting / receiving terminal 20 (the transmitting / receiving terminal installed in the user's home) with which this electronic tag 10 is associated, the user's evacuation situation status, an assistance in progress flag, the user's evacuation site ID, and the date and time when the location information of that electronic tag ID was detected. In this example, the server tag information storage unit 323 stores electronic tags 10 associated with all transmitting / receiving terminals 20 stored in the transmitting / receiving terminal information storage unit 321.

[0070] The table of the support request content storage unit 324 has columns for, for example, electronic tag IDs and support request content indicating the support desired by a user who possesses and uses the electronic tag ID. In this example, the content of the support request from a user who possesses the electronic tag 10 of TG00000001 is stored, which is "I have a disability, so please help me go up and down the stairs." As a result, when a supporter who possesses a mobile terminal 40 passes by a user (evacuee) who possesses the electronic tag 10 and comes close to the user (within a range where radio waves of the electronic tag ID can be received), the supporter's mobile terminal 40 can receive the support desired by the user, making it easier for the supporter to support the evacuee. The table of the support request content storage unit 324 may also have the appearance and characteristics of a user who possesses and uses the electronic tag ID.

[0071] As shown in Fig. 11, the table of the emergency alert content storage unit 325 has columns for the transmitting / receiving terminal 20 and information on the emergency alert received by the transmitting / receiving terminal 20. For example, the transmitting / receiving terminal 20 of TM0000001 and TM0000003 store received emergency alerts as shown in the table of the emergency alert content storage unit 325, but the transmitting / receiving terminal 20 of TM0000002 does not store information on the emergency alert, even though it is in the same area (XX city, XX town) as the transmitting / receiving terminal 20 of TM0000001 and TM0000003. In other words, it indicates that the transmitting / receiving terminal 20 of TM0000002 has not received an emergency alert mail that it should receive for some reason. In addition, the emergency alert information stored in the received emergency alert usually describes the area to which the emergency alert mail is targeted. The emergency alert content storage unit 325 holds the stored emergency alert information including address information for externally referencing the stored emergency alert information using address information corresponding to the stored emergency alert information. The address information for external reference is, for example, a URL for posting on the Web.

[0072] <Control flow of remote emergency alert system> With reference to FIG. 7, the control flow of the remote area emergency alert system 100 in this embodiment will be described. In addition, S in the figure means a step. This figure shows the control flow in normal times (when emergency alert mail is not transmitted, when disaster mode is not set). In S100, the contact CN of the user's family, etc. sets contact information such as one's own email address corresponding to the transmitting / receiving terminal 20 used by one's family, etc., from the terminal of the contact CN to the information aggregation server 30. Specifically, when the server processing unit 33 of the information aggregation server 30 receives the transmitting / receiving terminal ID and contact information of the transmitting / receiving terminal 20 from the terminal of the contact CN via the information aggregation server communication unit 31, the server processing unit 33 stores the contact information in the contact column corresponding to the corresponding transmitting / receiving terminal ID in the transmitting / receiving terminal information storage unit 321. Of course, the contact CN may request the administrator of the remote area emergency alert system 100 to register the contact information.

[0073] In S102, the electronic tag 10 periodically transmits radio waves including its own electronic tag ID. The radio waves of the electronic tag 10 reach, for example, several tens of meters. For example, when a user carrying the electronic tag 10 is in his / her own home where the transmitting / receiving terminal 20 is installed, the transmitting / receiving terminal 20 receives the radio waves of the electronic tag 10. In S104, the transmitting / receiving terminal 20 continues to monitor whether there is a change in the user's condition. If the user carrying the electronic tag 10 continues to stay in his / her home, the transmitting / receiving terminal 20 continues to receive the electronic tag ID of the same electronic tag 10, and if the user is out, the state of not receiving the electronic tag ID continues. In this way, the transmitting / receiving terminal 20 does nothing in particular while the user is at home or out. If a user at home leaves his / her home, the transmitting / receiving terminal 20 is no longer able to receive the electronic tag ID of the electronic tag 10 that had been received up until that point, and if a user out returns home from the place where he / she was out, the transmitting / receiving terminal 20 starts to receive the electronic tag ID of the electronic tag 10 that had not been received up until that point. In this way, there is a change in the user's condition when the user goes out or returns home. In this case, in S106, the transmitting / receiving terminal 20 transmits the user's status and approach information of the electronic tag ID of the electronic tag 10 carried by the user to the information aggregation server 30. In S106, the information aggregation server 30 receives the user's status and the electronic tag ID of the electronic tag 10 carried by the user from the transmitting / receiving terminal 20, and in S108 updates the user status column corresponding to the received electronic tag ID in the server user status storage unit 322 with the received user status.

[0074] In S110, the contact CN of a family member or the like can remotely search for the status of the user. Specifically, when the user whose status is to be known is input to a web page provided by the information aggregation server 30, the information aggregation server 30 receives the input, searches for the user in the server user status storage unit 322 in the server search unit 332 (S112), and outputs the status of the corresponding user via the information communication unit 312. In S114, the terminal of the contact CN receives the status of the user and displays it on the display screen. In S116, the information aggregation server 30 monitors the occurrence of an event to be reported to the contact CN. An event is, for example, a request for assistance from the user, in addition to sending an emergency alert email or setting a disaster mode. When the occurrence of an event is detected, the information aggregation server 30 creates and transmits a notification of an event report to the contact CN in S118. In S120, the terminal of the contact CN receives the notification, and checks the web page provided by the information aggregation server 30 as necessary.

[0075] With reference to FIG. 8, the control flow in an emergency (when an emergency alert mail is sent, when disaster mode is set) will be described. In S200, the carrier's base station CR sends an emergency alert mail based on information and instructions from the Japan Meteorological Agency, the local government LG, etc. In S202, when the transmitting / receiving terminal 20 receives the emergency alert mail, it outputs from the terminal output unit 24 a notice that an emergency alert mail has been sent. This notice may be in any form, such as turning on a warning light, sounding a warning sound, displaying the contents of the emergency alert mail, or reading out the contents of the emergency alert mail, as long as it is in a form appropriate for people in the vicinity of the place where the transmitting / receiving terminal 20 is installed.

[0076] Furthermore, in S204, the transmitting / receiving terminal 20 transmits the contents of the received emergency alert mail to the information collecting server 30. In the figure, the timing of this transmission is depicted as being performed immediately after the terminal output unit 24 issues an alert, but is not limited to this. The transmitting / receiving terminal 20 may transmit the contents of the emergency alert mail to the information collecting server 30 before the terminal output unit 24 issues an alert, or after the alert is issued, at a predetermined timing such as a scheduled transmission or after a predetermined time has elapsed. In S206, the information collecting server 30 stores the contents of the emergency alert mail in the emergency alert content storage unit 325.

[0077] In the example shown in the figure, an emergency alert mail is sent when the user carrying the electronic tag 10 is in the vicinity of the transmitting / receiving terminal 20, regardless of whether the electronic tag 10 and the transmitting / receiving terminal 20 can communicate with each other, but the present invention is not limited to this. For example, if the two (the second terminal communication unit 212 and the tag communication unit 11) are not in communication with each other, the terminal output unit 24 does not need to output the emergency alert information. This makes it possible to avoid outputting unnecessary emergency alert information when the user is not in the vicinity. In this case, it is preferable that the transmitting / receiving terminal 20 (the first terminal communication unit 211) transmits the received emergency alert information to the information aggregation server 30 (the server communication unit 311) at a predetermined timing. The predetermined timing is a scheduled transmission based on the transmitting / receiving terminal ID of the transmitting / receiving terminal 20, etc. Specifically, for example, a predetermined digit of the time to be transmitted (for example, the last digit of the minute) is determined based on the last digit of the transmitting / receiving terminal ID, and the information is transmitted at the determined time. In this way, by transmitting emergency alert information to the information aggregation server 30 at a specific timing specific to the transmitting / receiving terminal 20, congestion on the network 50 due to the concentration of such transmissions can be avoided.

[0078] Furthermore, when both parties (the second terminal communication unit 212 and the tag communication unit 11) are capable of communicating with each other, the transmitting / receiving terminal 20 (the first terminal communication unit 211) may transmit the received emergency alert information to the information aggregation server 30 (the server communication unit 311) a predetermined time after receiving an operation indicating that the information has been transmitted, which will be described later. In this case, since the timing of the operation is not constant, even if the information is transmitted in this manner, congestion on the network 50 due to the concentration of such transmissions can be avoided. As in this case, when both parties (the second terminal communication unit 212 and the tag communication unit 11) are capable of communicating with each other and a unique electronic tag ID stored in the tag identification information storage unit 12 of the electronic tag 10 is received, it is preferable that the terminal output unit 24 outputs the emergency alert information.

[0079] If the user recognizes the occurrence of an alert from the transmitting / receiving terminal 20 and operates the terminal operation unit 25 to confirm in S208, i.e., if the terminal operation unit 25 accepts the operation in S210, the transmitting / receiving terminal 20 (first terminal communication unit 211) transmits in S212 to the information aggregation server 30 (server communication unit 311) the transmitting / receiving terminal ID of the transmitting / receiving terminal 20 stored in the terminal identification information memory unit 221, and information to the effect that the emergency alert information has been confirmed by the user and reliably transmitted.

[0080] When the information aggregation server 30 receives from the transmitting / receiving terminal 20 the transmitting / receiving terminal ID and the information indicating that the information has been transmitted, in S214, the server search unit 332 of the server processing unit 33 searches for information related to the transmitting / receiving terminal 20 associated with the transmitting / receiving terminal ID of the transmitting / receiving terminal 20 from among the transmitting / receiving terminals 20 stored in the transmitting / receiving terminal information storage unit 321 based on the transmitting / receiving terminal ID of the received transmitting / receiving terminal 20. The server processing unit 33 may store the transmitting / receiving terminal 20 that transmitted the information indicating that the emergency alert information has been transmitted to the user in the transmitting / receiving terminal information storage unit 321. In this way, by storing the transmitting / receiving terminal ID of the transmitting / receiving terminal 20 that transmitted the information indicating that the information aggregation server 30 has transmitted, it becomes possible for the server output unit 34 to output the overall status of users across the entire region.

[0081] The information aggregation server 30 searches to find the email address of the contact CN related to the transmitting / receiving terminal 20 that sent the email, and in S216 sends to this contact CN an email containing the contents of the emergency alert email stored in the emergency alert content storage unit 325 and information that the emergency alert information has been sent to the user. The sent email is received by the contact CN in S218. In this way, it is possible to provide a remote area emergency alert providing system 100 (information processing system 100) that provides disaster prevention related information, such as disaster prevention information sent in the disaster area where the user lives and emergency alert emails to the user, and the status of the transmission, to the user's family and others living in remote areas.

[0082] The above is also an information processing method in which the transmitting / receiving terminal 20, when receiving an emergency alert mail, transmits emergency alert information to the information aggregation server 30 (S204), and when communication with the electronic tag 10 is possible, outputs the emergency alert information to the user (S202), and when input from the user corresponding to the output is received, transmits information to the information aggregation server 30 indicating that the input has been received (S212), and when the information aggregation server 30 receives information indicating that the input has been received, outputs information to the contact CN indicating that the emergency alert information has been transmitted to the user (S216). This makes it possible to provide an information processing method in which disaster prevention information transmitted in the disaster area where the user lives, disaster prevention information to the user, and the transmission status thereof are provided to the user's family and the like living in a remote location.

[0083] If the user confirms the alert from the transmitting / receiving terminal 20 and operates the terminal operation unit 25, and then actually leaves the location to evacuate, and the radio waves emitted by the electronic tag 10 carried by the user no longer reach the transmitting / receiving terminal 20, i.e., if the radio waves become unreachable (S220), the transmitting / receiving terminal 20, which is monitoring the radio waves from the electronic tag 10, determines in S222 that the user has gone out. It is preferable for the transmitting / receiving terminal 20 to recognize the electronic tag 10 associated with the location where it is installed, i.e., the user who carries that electronic tag 10. For example, it is preferable for the transmitting / receiving terminal 20 installed in a house to recognize the resident living in that house.

[0084] For this purpose, the transmitting / receiving terminal 20 preferably includes a terminal tag information storage unit 222 that stores information about the electronic tag 10 associated with itself, and a user status determination unit 231 that compares the electronic tag ID stored in the tag identification information storage unit 12 of the electronic tag 10 received by the transmitting / receiving terminal 20 (second terminal communication unit 212) from the electronic tag 10 with the electronic tag ID of the electronic tag 10 stored in the terminal tag information storage unit 222 to determine the status of the user. When the second terminal communication unit 212 continues to receive the electronic tag ID of the same electronic tag 10 stored in the terminal tag information storage unit 222, the user status determination unit 231 determines the user status that the user carrying the electronic tag 10 is in the vicinity of the transmitting / receiving terminal 20 (within the range of the radio waves of the tag communication unit 11). Furthermore, if the second terminal communication unit 212 does not continuously receive the electronic tag ID of the same electronic tag 10 stored in the terminal tag information storage unit 222, the user status determination unit 231 determines that the user carrying the electronic tag 10 is not present in the vicinity of the transmitting / receiving terminal 20. This makes it clear whether the user is present in the vicinity of the transmitting / receiving terminal 20 associated with the user, and makes it possible to reliably grasp the user's status.

[0085] When the user status determination unit 231 determines that there has been a change in the user's status, the transmitting / receiving terminal 20 (first terminal communication unit 211) transmits the latest user status (e.g., going out) to the information aggregation server 30 in S224. The information aggregation server 30, which has received the user's status, updates the user's status in the server user status storage unit 322 with the latest status in S226. In this way, when a transmitting / receiving terminal 20 related to the user, for example at home, determines that there has been a change in the status of the user (resident), it transmits the user's status to the information aggregation server 30, and the information aggregation server 30 can have the latest status of the user related to the transmitting / receiving terminal 20. Furthermore, by appropriately transmitting this latest user status to the contact CN, it is possible to provide useful information to the contact CN. In addition, when the information aggregation server 30 (server communication unit 311) receives the user's status, etc., it is preferable that the server user status storage unit 322 stores the received user status in association with the transmitting / receiving terminal 20 that transmitted it. This makes it possible to grasp the overall status of users across the entire region.

[0086] In the safety confirmation mode, after the terminal operation unit 25 accepts an operation indicating that the emergency alert information has been transmitted to the user (S210), the user status determination unit 231 determines that the user is in the vicinity of the transmitting / receiving terminal 20 associated with the electronic tag 10 carried by the user, and if it subsequently determines that the user is not in the vicinity of the transmitting / receiving terminal 20 (S222), it can determine that the user's status is that the user is evacuating (evacuation has started). Furthermore, the transmitting / receiving terminal 20 (first terminal communication unit 211) transmits to the information aggregation server 30 that the user's status is that the user is evacuating (evacuation has started). In this way, if it is determined that the user is in the vicinity of the transmitting / receiving terminal 20 associated with the operation indicating the transmission, and is not in the vicinity thereafter, it can transmit to the information aggregation server 30 that the user is reliably evacuating (evacuation has started), and the accurate status of the user can be provided to the contact person.

[0087] In the above, when the transmitting / receiving terminal 20 receives an emergency alert mail, only the information of the emergency alert is output, but a message to confirm the safety may be output together with or instead of the emergency alert information. The message to confirm the safety is a polite and easy-to-understand message whose content is changed according to the type of emergency alert mail, as shown in FIG. 12, for example. This figure shows that the terminal output unit 24 outputs different safety confirmation messages for an emergency earthquake alert and an evacuation advisory due to heavy rain, etc. Also, as shown in this figure, when an emergency earthquake alert (seismic intensity 5 or more) is issued, the terminal output unit 24 outputs a safety confirmation message as shown within one minute, but when an emergency earthquake alert (seismic intensity 4 or less) is issued, the terminal output unit 24 may not output a safety confirmation message and may change the output according to the content.

[0088] It is preferable that the transmitting / receiving terminal 20 has a configuration that, when a safety confirmation message is output, accepts a response operation by the user in response to the output. The configuration that accepts a response operation in response to a safety confirmation message may, for example, be provided with a button other than a button that notifies the user that the message has been transmitted, or may be configured to have the user respond by pressing one of a number of selectable buttons in response to the safety confirmation message displayed on a touch panel. The multiple selections may, for example, be made by selecting the urgency of help or support, such as "help is needed immediately" or "help is not needed immediately, but help is needed during evacuation." The button for safety confirmation may be installed on the transmitting / receiving terminal 20, or a button on a remote control that remotely operates the transmitting / receiving terminal 20 may also function as a safety confirmation button. Alternatively, the content of the user's verbal response may be accepted using voice recognition technology.

[0089] When such a reply operation is performed, the transmitting / receiving terminal 20 (first terminal communication unit 211) transmits a reply corresponding to the operation received by the terminal operation unit 25 to the information aggregation server 30. In this way, by outputting a safety confirmation message, flexible responses can be made, such as outputting a different message depending on the type of disaster, and by replying with the user's reply to that message, it becomes possible to grasp the user's condition more accurately. Furthermore, if a button function for confirming the user's safety is added to such a transmitting / receiving terminal 20, it becomes possible to link with the reception of an emergency alert email (particularly an emergency earthquake alert email) and to quickly confirm the user's safety even during peacetime.

[0090] Particularly, in normal times, the timing when the safety check is required is set in advance, and a message for safety check is played from the transmitting / receiving terminal 20 by voice or the like at the set timing. When the user presses the button for safety check in response to this safety check message, the information of the button being pressed is notified to the contact CN of the family or the like by email or the like. This allows the family or the like who watches over the user to periodically check the user's safety. For example, by setting the timing when the safety check is required to the time when the user takes medicine, it becomes possible to prompt the user to take the medicine and at the same time to contact the family or the like remotely about the user's safety. Note that the transmitting / receiving terminal 20 can repeatedly issue a message prompting the user to operate the safety button until the user presses the safety check button, and can also notify the contact CN of the family or the like of the situation and the situation of the pressing of the safety button.

[0091] When the transmitting / receiving terminal 20 transmits information of the received emergency alert email to the information aggregating server 30 (S204), the first terminal communication unit 211 of each transmitting / receiving terminal 20 may transmit the transmitting / receiving terminal ID stored in its own terminal identification information storage unit 221 to the information aggregating server 30. That is, when an emergency alert email is sent to multiple transmitting / receiving terminals 20 installed in a region, the first terminal communication unit 211 of each transmitting / receiving terminal 20 whose third terminal communication unit 213 has received the emergency alert email may transmit to the server communication unit 311 the transmitting / receiving terminal ID stored in its own terminal identification information storage unit 221.

[0092] Then, when the server communication unit 311 receives the transmitting / receiving terminal ID of the transmitting / receiving terminal 20, the server processing unit 33 may identify the transmitting / receiving terminal 20 installed at a location that needs to receive the emergency alert mail, based on the installation location of the transmitting / receiving terminal associated with the transmitting / receiving terminal ID of the transmitting / receiving terminal 20 received by the server communication unit 311, from the information related to the transmitting / receiving terminal 20 stored in the transmitting / receiving terminal information storage unit 321. According to this, when an emergency alert mail is sent, the transmitting / receiving terminal 20 installed at a location that needs to receive the emergency alert mail is identified based on the transmitting / receiving terminal ID of the transmitting / receiving terminal 20 that received the emergency alert mail, thereby making it possible to provide a remote area emergency alert providing system 100 (information processing system 100) that can reliably transmit emergency alert information to residents in disaster areas.

[0093] The above is an information processing method for a remote area emergency alert providing system 100 including a plurality of transmitting / receiving terminals 20 that are fixedly installed in a location and receive emergency alert mails broadcast from a carrier's base station CR, and an information aggregation server 30 that stores information about the plurality of transmitting / receiving terminals 20 and communicates with the plurality of transmitting / receiving terminals 20. When an emergency alert mail is sent to a plurality of transmitting / receiving terminals 20 installed in a region, the transmitting / receiving terminal 20 that receives the emergency alert mail transmits the received emergency alert information and information indicating the reception to the information aggregation server 30, and the information aggregation server 30 identifies transmitting / receiving terminals 20 installed in a location that needs to receive the emergency alert mail based on the stored transmitting / receiving terminals 20 and the transmitting / receiving terminals 20 that have transmitted the information indicating the reception, and transmits the received emergency alert information to transmitting / receiving terminals 20 among the identified transmitting / receiving terminals 20 that have not transmitted the received emergency alert information and information indicating the reception. This provides an information processing method that enables emergency alert information to be reliably transmitted to residents in disaster-stricken areas.

[0094] The server processing unit 33 may detect the transmitting / receiving terminal 20 that did not transmit among the identified transmitting / receiving terminals 20 based on the difference between the identified transmitting / receiving terminal 20 and the transmitting transmitting / receiving terminal 20, and the information communication unit 312 may transmit the received emergency alert information to the detected transmitting / receiving terminal 20. This makes it possible to reliably transmit the emergency alert to residents in the disaster area.

[0095] Furthermore, as shown in FIG. 12, the contents of the emergency alert mail usually include the name of an administrative district as the target area (location information). Therefore, when the server communication unit 311 receives the transmitting / receiving terminal ID of the transmitting / receiving terminal 20 and the information of the emergency alert, the server processing unit 33 may identify the transmitting / receiving terminal 20 installed in the administrative district based on the information of the emergency alert. More specifically, the server processing unit 33 performs a process of classifying the transmitting / receiving terminal 20 that transmitted the emergency alert based on the target area included in the emergency alert. The server processing unit 33 searches for the administrative district (the location column in the transmitting / receiving terminal information table in FIG. 10) stored in the transmitting / receiving terminal information storage unit 321 for the transmitting / receiving terminal ID of the transmitting / receiving terminal 20 that is classified in the same way. From the administrative districts found by the search, a process is performed to extract the administrative district with a prefix-matching range, for example, "XX City" that is an administrative district with a prefix-matching range from "XX City XX Town". Then, the server processing unit 33 searches the transmitting / receiving terminal information storage unit 321 based on the extracted administrative district to identify the transmitting / receiving terminal 20 installed in the place (administrative district) where the emergency alert mail should have been received. This will ensure that emergency alert emails sent to each administrative district are delivered to residents in disaster-stricken areas.

[0096] Also, the transmitting / receiving terminal 20 that did not transmit may be detected among the multiple transmitting / receiving terminals 20 based on the emergency alert mail transmitted from the same base station CR, not based on the administrative district. That is, when the emergency alert mail is transmitted to the multiple transmitting / receiving terminals 20 that are fixedly installed in the place where the emergency alert mail transmitted from the same base station CR is received, the transmitting / receiving terminal 20 that received the emergency alert mail transmits each transmitting / receiving terminal ID and the received emergency alert information to the information collecting server 30, and the information collecting server 30 searches the transmitting / receiving terminal 20 that transmitted the emergency alert among the transmitting / receiving terminals 20 stored therein, and detects the transmitting / receiving terminal 20 that did not transmit the emergency alert among the multiple transmitting / receiving terminals 20. This makes it possible to reliably transmit the emergency alert mail to the residents of the disaster area who should receive the emergency alert mail transmitted from the same base station CR.

[0097] <Modifications of this embodiment> <Electronic tags for use in times of disaster> If a disaster-only electronic tag 10U (second electronic tag 10 carried in an emergency) is prepared in addition to an everyday electronic tag 10N (first electronic tag 10 carried in normal times) used in everyday life, and the disaster-only electronic tag 10U is attached to an evacuation bag or disaster prevention helmet in the event of a disaster, it is possible to separate it from everyday outings and more accurately grasp evacuation situations such as the start of evacuation, evacuation in progress, and evacuation completion in the event of a disaster. In this case, if the transmitting / receiving terminal 20 (second terminal communication unit 212) does not continuously receive the same electronic tag ID from the disaster-only electronic tag 10U, the user state determination unit 231 may determine that the user associated with the disaster-only electronic tag 10U has already started evacuation. This makes it easy to determine that the user has started evacuation when the emergency electronic tag is no longer capable of communication.

[0098] <Expanding the functionality of transmitting and receiving terminals> By providing the transmitting / receiving terminal 20 with a means for indicating when the user is away from home, it is preferable to notify the contact CN of a remote family member or the like that the user is away from home even if no response from the user is confirmed after the delivery of the emergency alert mail. On the other hand, if the transmitting / receiving terminal 20 does not perform any operation in response to the delivery of the emergency alert mail (particularly an emergency earthquake alert) after a certain period of time even though the user is not away from home, it is possible to take measures such as contacting the contact CN of a remote family member or the local government LG to that effect, or dispatching a security guard.

[0099] Second Embodiment A remote area emergency alert system 100A (information processing system 100A) in this embodiment will be described with reference to Figs. 13 to 17. In order to avoid repetition, the same components as those in the above embodiment are given the same reference numerals and the description will be omitted. The remote area emergency alert system 100A includes an electronic tag 10, a transmitting / receiving terminal 20, an information aggregation server 30, and a mobile terminal 40. The mobile terminal 40 is a so-called smartphone that includes a long-distance to short-distance communication function, an input / output function using sound and light, an application function that allows various applications to be installed and used, and a processing function for controlling these functions as a whole, and is carried by a user on a daily basis. The application is the above-mentioned program, which is the application program according to the present invention. Therefore, this application is stored in a program server, and the whole or part of the application is downloaded and installed in the mobile terminal 40 as necessary.

[0100] The mobile terminal 40 has a function of receiving radio waves transmitted by the electronic tag 10, and receives the radio waves when it enters an area where electronic tag communication is possible. Therefore, when a person carrying the mobile terminal 40 and a person carrying the electronic tag 10 approach each other, the person carrying the mobile terminal 40 can recognize that the person carrying the electronic tag 10 is relatively close by. Specifically, as shown in FIG. 13, the mobile terminal 40 includes a mobile communication unit 41 that provides a communication and call function, a mobile storage unit 42 that stores the OS and application programs of the mobile terminal 40, a mobile processing unit 43 that controls the entire terminal and runs the application programs, a mobile output unit 44 that outputs information that can be grasped visually, audibly, and tactilely, and a mobile operation unit 45 that accepts operations and sounds from the user to the mobile terminal 40. The mobile communication unit 41 includes a first mobile communication unit 411 that communicates with the information aggregation server 30, a second mobile communication unit 412 that communicates with the electronic tag 10, and a third mobile communication unit 413 that receives emergency alert mail from a carrier's base station CR. These have the same functions as the first terminal communication unit 211, the second terminal communication unit 212, and the third terminal communication unit 213 of the terminal communication unit 21 described above. The mobile output unit 44 outputs information received by the first mobile communication unit 411 from the information aggregation server 30. The mobile output unit 44 will be described later. The mobile terminal position information acquisition unit 46 has a function of acquiring its own position information, such as a GPS module that uses radio waves transmitted by a GPS satellite (GPS: Global Positioning System).

[0101] As shown in FIG. 14, a region where an emergency alert mail is sent or a region where a disaster mode is set is a specific location, and in the specific location, not only the home where the transmitting / receiving terminal 20 is installed, but also the evacuation site transmitting / receiving terminal 20H installed in an evacuation site, the on-evacuation route transmitting / receiving terminal 20K installed in facilities such as other people's homes, post offices, and convenience stores, and the mobile terminal 40 carried by a person and movable, are present. Note that the specific location is usually set on an administrative division basis. The disaster mode is set by the local government LG for the purpose of tallying up the user status (evacuation situation status) of the electronic tag 10 and the transmitting / receiving terminal 20 registered as being installed or permanently placed in the area during normal times and grasping the situation at the time when a disaster is occurring or is likely to occur. When setting the specific location to the disaster mode, a disaster site designated area (an area where there is a risk of disaster and it is necessary to move away from there) and / or a shelter designated area (an area designated in a circular shape or the like with a radius set around the shelter facility) are also designated. Note that the evacuation site transmitting / receiving terminal 20H and the on-evacuation route transmitting / receiving terminal 20K are assumed to have the same structure and function as the transmitting / receiving terminal 20 described above.

[0102] When the disaster mode is set, the information aggregation server 30 assigns an evacuation status to the transmitting / receiving terminal 20 registered as being installed in the disaster mode setting area and the electronic tag 10 located in the disaster mode setting area. Specifically, the evacuation status determination unit 333 extracts the registered electronic tag 10 from the server tag information storage unit 323, searches the server tag information storage unit 323 for the latest location information of each, stores the electronic tag 10 as a disaster mode setting target, and assigns and stores the evacuation status based on the location information. Specifically, if the location information is within the stored disaster location designated area, it is determined to be "before evacuation," if the location information of the electronic tag 10 is within the evacuation shelter designated area, it is determined to be "evacuation completed," and if the location information is not within any area, it is determined to be "evacuation in progress" or "other," and stores the determined status.

[0103] In addition, the recording unit 26 may record surrounding sounds for a predetermined time after the terminal output unit 24 outputs a message confirming safety together with or instead of emergency news information in the safety confirmation mode, and transmit the recorded sounds to the information aggregation server 30. If the user carrying the electronic tag 10 remains at home even after a predetermined time has elapsed since the issuance of the emergency news, that is, if the user state determination unit 231 determines that the user is in the vicinity of the transmitting / receiving terminal 20 related to the electronic tag 10 carried by the user even after the predetermined time has elapsed, the information communication unit 312 may transmit to the contact CN related to the transmitting / receiving terminal 20 that the sound received from the recording unit 26 can be played. In this way, when the transmitting / receiving terminal 20 is in the safety confirmation mode, even if time has elapsed since receiving the emergency news email, when the transmitting / receiving terminal 20 becomes able to communicate with the electronic tag 10 related to the transmitting / receiving terminal 20, the contact CN can grasp important information about the user of the electronic tag 10 by providing the contact CN with the recorded surrounding sounds.

[0104] When the disaster mode is entered, if a user carrying an electronic tag 10 is at home in a disaster mode setting area, the electronic tag 10 and the transmitting / receiving terminal 20 can communicate with each other, so as described above, the server user status storage unit 322 of the information aggregation server 30 stores that the user carrying the electronic tag 10 is at home, i.e., before evacuation. When an emergency alert email is sent and the terminal output unit 24 outputs evacuation information, the user at home begins to evacuate. Then, the transmitting / receiving terminal 20 (user status determination unit 231) determines that there has been a change in the user's status and transmits the latest user status (e.g., going out) to the information aggregation server 30, and the information aggregation server 30 updates the user's status in the server user status storage unit 322 to a status of evacuation. The user of the electronic tag 10 who has begun evacuation leaves his / her home and begins to move toward a shelter (FIG. 14).

[0105] When a user carrying an electronic tag 10 passes a person (assistant) carrying a mobile terminal 40 or passes by an on-evacuation-route transmitting / receiving terminal 20K fixedly installed near the evacuation route before arriving at an evacuation site, the radio waves of the electronic tag 10 may be able to communicate with the mobile terminal 40 or the on-evacuation-route transmitting / receiving terminal 20K. For example, when the second terminal communication unit 212 of the on-evacuation-route transmitting / receiving terminal 20K receives the electronic tag ID of the electronic tag 10 carried by the user, the on-evacuation-route transmitting / receiving terminal 20K preferably transmits to the information aggregation server 30 a message indicating that the user carrying the electronic tag 10 is in the vicinity. Specifically, when the on-evacuation-route transmitting / receiving terminal 20K receives radio waves from an electronic tag 10 that is not its own in disaster mode, it transmits its own transmitting / receiving terminal ID to the information aggregation server 30 together with the electronic tag ID of the electronic tag 10. The information aggregation server 30 then updates the location information of the received electronic tag ID stored in the server tag information storage unit 323 by referring to the installation location information of the on-evacuation-route transmitting / receiving terminal 20K that sent the information, and sets the user's status to "evacuating." The mobile terminal 40 carried by the supporter is assumed to function similarly to the operation of the on-evacuation-route transmitting / receiving terminal 20K described here. In this way, when the on-evacuation-route transmitting / receiving terminal 20K installed on the evacuation route or the mobile terminal 40 located on the evacuation route becomes capable of communicating with the electronic tag 10, the status of the user associated with the electronic tag 10 is set to "evacuating," thereby making it possible to accurately grasp the user's status.

[0106] It is preferable to install the evacuation site transmitting / receiving terminal 20H fixedly at the evacuation site. The evacuation site is set by the local government LG when the disaster mode is set in the information aggregation server 30. When the user carrying the electronic tag 10 arrives at the evacuation site, the evacuation site transmitting / receiving terminal 20H becomes able to communicate with the electronic tag 10 and receives the electronic tag ID. Then, the first terminal communication unit 211 of the evacuation site transmitting / receiving terminal 20H transmits to the information aggregation server 30 that the user related to the electronic tag 10 is in the vicinity. Then, the information aggregation server 30 sets the status of the user in the server user status storage unit 322 to evacuation completion. The operation of the evacuation site transmitting / receiving terminal 20H described here is assumed to be performed by the mobile terminal 40 carried by the supporter in the same manner. In this way, when the evacuation site transmitting / receiving terminal 20H installed at the evacuation site or the mobile terminal 40 located in the vicinity of the evacuation site becomes able to communicate with the electronic tag 10, the status of the user related to the electronic tag 10 is set to evacuation completion, so that the user's status can be reliably grasped.

[0107] In the mobile terminal 40, a monitoring application 431 that realizes the functions described below is running in the mobile processing unit 43. When the monitoring application 431 detects radio waves from the electronic tag 10 via the second mobile communication unit 412 and becomes capable of communication, it transfers the electronic tag ID of the electronic tag 10 and the location information acquired by the mobile terminal location information acquisition unit 46 of the mobile terminal 40 to the information aggregation server 30. If the monitoring application 431 having such functions is distributed and installed on the smartphones of local residents, etc., it becomes easier for the contact CN of remote family members, etc. to grasp in more detail the user's estimated evacuation route and the location information of the evacuation destination. The monitoring application 431 always functions regardless of whether the disaster mode is set or not.

[0108] The control flow when disaster mode is set will be described with reference to Figures 15 and 16. When disaster mode is set to the information aggregation server 30 by the local government LG (S300), the information aggregation server 30 assigns an evacuation situation status to the electronic tags 10 and the transmitting / receiving terminals 20 in a specific area and stores it (S301). When a user is present near the transmitting / receiving terminal 20 at home and the transmitting / receiving terminal 20 receives the electronic tag ID of the electronic tag 10 carried by the user, the transmitting / receiving terminal 20 transmits the electronic tag ID together with its own transmitting / receiving terminal ID to the information aggregation server 30. The information aggregation server 30 updates the position information of the received electronic tag 10 in light of the installation location information of the transmitting / receiving terminal ID, and determines that the user state of the electronic tag is before evacuation and stores it. Thereafter, if the user, after checking the voice output of the transmitting / receiving terminal 20 that has received the emergency alert email from the base station, leaves his / her home to evacuate and the radio waves emitted by the electronic tag 10 carried by the user no longer reach the transmitting / receiving terminal 20, i.e., if the radio waves change to non-received (S302), the transmitting / receiving terminal 20 at home, which is monitoring the radio waves of the electronic tag 10, determines in S304 that the electronic tag 10 has left the vicinity of the transmitting / receiving terminal 20 and that the user has gone outside. Then, in S306, the transmitting / receiving terminal 20 (first terminal communication unit 211) transmits to the information aggregation server 30 the status of the user carrying the electronic tag 10 as "left" together with the electronic tag ID, and transmits the status of the user of the transmitting / receiving terminal 20 as "out" together with its own transmitting / receiving terminal ID. In S308, the information aggregation server 30 that has received the user's status determines that the user of the transmitting / receiving terminal 20 is evacuating from the status of the user of the transmitting / receiving terminal 20 in the server user status storage unit 322, and determines that the evacuation status of the user of the electronic tag 10 is evacuating from before evacuation based on the status (approach / leave information) and location information of the user of the electronic tag 10 in the server tag information storage unit 323, updates the evacuation status in the server user status storage unit 322 and the server tag information storage unit 323, and stores it in association with the contact information related to the transmitting / receiving terminal 20. In S310, the information communication unit 312 sends a notification by email or app to the contact information CN of the user related to the transmitting / receiving terminal 20 and the electronic tag 10, informing that the user has started evacuation.

[0109] The electronic tag 10 carried by the user continues to emit radio waves while the user is heading from his / her home to an evacuation site to evacuate (S312). When the radio waves emitted by the electronic tag 10 carried by the user reach the evacuation route transmitting / receiving terminal 20K installed on the route, even if the radio waves include the electronic tag ID of the user's electronic tag 10 that is not related to the evacuation route transmitting / receiving terminal 20K, the state changes from non-receiving to communicable (S314). In S316, the evacuation route transmitting / receiving terminal 20K adds its own transmitting / receiving terminal ID to the electronic tag ID of the electronic tag 10 and transmits it to the information aggregation server 30. When the information aggregation server 30 receives the electronic tag ID of the electronic tag 10 carried by the user, it extracts the position information from the transmitting / receiving terminal information storage unit 321 based on the transmitting / receiving terminal ID that was transmitted, stores it in the server tag information storage unit 323, and in S318 updates the user's state in the server user state storage unit 322 to "evacuating." The mobile terminal 40 carried by the supporter operates in the same manner as the evacuation route transmitting / receiving terminal 20K described here. In S320, the information communication unit 312 sends an email or an app notification to the contact CN of the user related to the electronic tag 10 to inform the user that the user is evacuating.

[0110] Furthermore, the electronic tag 10 carried by the user continues to emit radio waves while moving from the home to the evacuation site (S322). When the radio waves emitted by the electronic tag 10 carried by the user reach the evacuation site transmitting / receiving terminal 20H installed at the evacuation site, the state changes from non-received to communicable (S324). In S326, the evacuation site transmitting / receiving terminal 20H transmits the state of the user carrying the electronic tag 10 as approaching to the information aggregation server 30 by adding its own transmitting / receiving terminal ID to the electronic tag ID of the electronic tag 10. The information aggregation server 30, which has received the state of the user, determines the location information from the received transmitting / receiving terminal ID, and if the location is within the evacuation site designated when the disaster mode was set, updates the state of the user in the server tag information storage unit 323 as evacuation completion in S328. For example, the server tag information storage unit 323 stores that the ID of the evacuation site to which the user carrying the electronic tag 10 of TG00000102 has evacuated is HN0001. The mobile terminal 40 carried by the supporter is assumed to function in the same manner as the operation of the evacuation site transmitting / receiving terminal 20H described here. In S330, the information communication unit 312 transmits an email to the contact CN of the user related to the electronic tag 10 to inform the user that the evacuation is complete. This allows the family of the user who carries the electronic tag 10 to accurately grasp the state of the user during a disaster. The condition for determining that the user's state is evacuation complete is not limited to when a single evacuation site transmitting / receiving terminal 20H receives radio waves from the electronic tag 10 of the user, but may be when a transmitting / receiving terminal 20 or a mobile terminal 40 located within a circular area with a designated distance as a radius and a center of an evacuation site facility or the like receives radio waves from the electronic tag 10 of the user.

[0111] 16 is a control flow showing the relationship between the electronic tag 10 and the mobile terminal 40 until the supporter's mobile terminal 40 receives support information related to the user from the information aggregation server 30 when disaster mode is set. In S400, a person in charge of the local government LG uses the server input unit 35 of the information aggregation server 30 to instruct that a specific location be put into disaster mode. In S402, the information aggregation server 30 receives the instruction in the server input unit 35, searches the server tag information storage unit 323 for an electronic tag 10 located at the specific location, and the evacuation situation status determination unit 333 determines the evacuation situation status from the location information of the corresponding electronic tag 10 and the status of the user carrying the electronic tag 10, and stores the determined status in the server user status storage unit 322.

[0112] In addition, in the case of the transmitting / receiving terminal 20 installed in an area set in disaster mode, the transmitting / receiving terminal 20 has been determining the status of its user since the normal mode and transmitting the status to the information aggregation server 30, and the information aggregation server 30 stores the user status in the server user status storage unit 322 in association with the transmitting / receiving terminal 20. In this figure, it is assumed that the user of the transmitting / receiving terminal 20 was at home when the disaster mode was set. The user's electronic tag 10 emits radio waves (S406), and the transmitting / receiving terminal 20 continues to monitor changes in the user's status in S408, but since it continues to receive the electronic tag ID of the electronic tag 10, it determines that there has been no change, that is, that the user is still at home, and does not transmit the information to the information aggregation server 30.

[0113] If the user receives the emergency alert email and leaves his / her home for an evacuation shelter, the transmitting / receiving terminal 20 detects that the radio waves (S410) from the electronic tag 10 are no longer being received and have changed to a non-received state (S412), and transmits a message to the information aggregation server 30 indicating that the user has gone out. In S416, the information aggregation server 30 stores the user's status as the latest status in the server user status storage unit 322 and the server tag information storage unit 323.

[0114] When setting the disaster mode, a designated disaster area and / or a designated evacuation shelter area can be specified. For example, for the electronic tag 10, the evacuation status status is set to "before evacuation" while the user has left home but is still within the designated disaster area. This allows the local government or family to know that the user is still in the area when danger is imminent and it is necessary to quickly escape from the designated disaster area, and to support the evacuation. In addition, by specifying the designated evacuation shelter area as a circular area with a radius of several tens of meters, even if the user does not approach close enough to the evacuation shelter transmitting / receiving terminal to receive radio waves from the electronic tag 10 when the evacuation shelter is a large-scale facility, the location information can be updated through the mobile terminal 40 of a supporter who is within the designated evacuation shelter area, and the evacuation status can be updated to "evacuation completed".

[0115] A user who has started evacuation may come close to a supporter carrying a mobile terminal 40 running a monitoring application 431 on the way to an evacuation site. In this case, since the electronic tag 10 is constantly transmitting radio waves including an electronic tag ID (S418), the mobile terminal 40 receives the electronic tag ID emitted by the electronic tag 10 carried by the user. In S420, the mobile terminal 40 (first mobile communication unit 411) transmits the received electronic tag ID of the electronic tag 10 to the information aggregation server 30. In S422, the server processing unit 33 (server search unit 332) searches the server user status storage unit 322 based on the transmitted electronic tag ID of the electronic tag 10, and if the status of the user of the electronic tag 10 is a status other than evacuation completion (before evacuation, during evacuation, etc.), that is, a status in which evacuation is not completed, it further searches for the support content of the corresponding user in the support request content storage unit 324. Even if the user of the electronic tag 10 is at home before evacuation, if a person carrying a mobile terminal 40 approaches the house, the mobile terminal 40 receives the electronic tag ID emitted by the electronic tag 10 carried by the user. Even in such a case, the server processing unit 33 similarly searches for support details for the corresponding user, regarding the user's status as not having completed evacuation.

[0116] If the status of the user associated with the electronic tag 10 is a status in which evacuation has not been completed, the information aggregation server 30 (information aggregation server communication unit 31) transmits the support request content for the user associated with the electronic tag 10 stored in the support request content storage unit 324 to the mobile terminal 40 (first mobile communication unit 411) in S424. The mobile output unit 44 of the mobile terminal 40 that has received the support content outputs the support request content for the user associated with the electronic tag 10 in S426. The mobile output unit 44 displays the output message Msg of the monitoring application 431, for example, as shown in Fig. 17. Of course, it may be output by reading aloud. In this way, when the mobile terminal 40 of the supporter and the electronic tag 10 of the support requester (user) come close to each other and are able to communicate, the mobile terminal 40 transmits the electronic tag ID of the electronic tag 10 to the information aggregation server 30, and if the support requester is in a state where evacuation has not been completed, such as before or during evacuation, a reply with the support details of the support requester is received, allowing the support requester to become aware that someone with the displayed characteristics, etc. who is requesting support for evacuation in a disaster area is nearby, and a remote emergency warning system 100A (information processing system 100A) can be provided that provides information on the requested support details.

[0117] The above is also an information processing method in the remote area emergency alert system 100A. That is, this information processing method is an information processing method in which the transmitting / receiving terminal 20 transmits the user's status to the information aggregation server 30 when it determines that the user's status has changed, and when the information aggregation server 30 stores the user's status in association with the transmitting / receiving terminal 20, the mobile terminal 40 transmits the electronic tag ID of the electronic tag 10 to the information aggregation server 30 when it becomes able to communicate with the electronic tag 10, and the information aggregation server 30 transmits the content of a support request to the user associated with the electronic tag 10 to the mobile terminal 40 based on the received electronic tag ID of the electronic tag 10 when the status of the user associated with the electronic tag 10 is incomplete evacuation, and the mobile terminal 40 outputs the content of the support request to the user associated with the electronic tag 10. According to this, it is possible to provide an information processing method in which a person requesting support is nearby when evacuating in a disaster area, and information on the requested support is provided.

[0118] The supporter carrying the mobile terminal 40 can reply to this output message Msg whether he / she will provide support or cannot provide support for some reason. When the mobile operation unit 45 of the mobile terminal 40 accepts the intention to cooperate with the support request content in S426, the mobile terminal 40 (first mobile communication unit 411) transmits the intention to cooperate to the information aggregation server 30. In S428, the server processing unit 33 stores in the server tag information storage unit 323 that the user associated with the transmitted electronic tag 10 is able to receive support and is therefore in a supportive state. In this way, the effectiveness of the evacuation can be grasped by the supporter who recognizes the support request content transmitting the intention to cooperate and setting the support requester's state to a supportive state.

[0119] In addition, when the status of the user associated with the electronic tag 10 is in the assistance status, it is preferable that the information aggregation server 30 (information aggregation server communication unit 31) does not transmit the contents of the assistance request for the user associated with the electronic tag 10 to the mobile terminal 40 (first mobile communication unit 411) even when the information aggregation server 30 receives the electronic tag ID of the electronic tag 10 from the mobile terminal 40. This allows the supporter to notice users who really need assistance, that is, users who have requested assistance but have not yet received assistance. The same applies when the status of the user associated with the electronic tag 10 is evacuation completed.

[0120] In S430, the information aggregation server 30 (information communication unit 312) transmits, by email or the like, the status of the user associated with the electronic tag 10 to the contact CN associated with the transmitting / receiving terminal 20 stored in the transmitting / receiving terminal information storage unit 321. Then, in S432, the contact CN receives an email indicating that the user is currently receiving assistance. In this way, by transmitting the status of the user (assistance requester) associated with the electronic tag 10 to a contact CN such as a pre-registered family member, the contact CN can obtain important information about the user.

[0121] <Modifications of this embodiment> <Transmitter / receiver terminal equipped with safety confirmation mode> The information aggregation server 30 may set the transmitting / receiving terminal 20 to a safety confirmation mode. When setting the transmitting / receiving terminal 20 to the safety confirmation mode, the transmitting / receiving terminal 20 installed at a specific location is searched for in the transmitting / receiving terminal information storage unit 321, the corresponding transmitting / receiving terminal 20 is set to the safety confirmation mode, and a notice to that effect is sent to the transmitting / receiving terminal 20 to be set to the safety confirmation mode. The transmitting / receiving terminal 20 that receives the notice to set the safety confirmation mode sets itself to the safety confirmation mode and outputs a notice to that effect from the terminal output unit 24. When the transmitting / receiving terminal 20 sets itself to the safety confirmation mode, it performs operations and control different from those in the normal mode at normal times. For example, when the transmitting / receiving terminal 20 is in the safety confirmation mode and receives the electronic tag ID (electronic tag ID stored in the tag identification information storage unit 12) of the electronic tag 10, the terminal output unit 24 may output a message according to the user's state determined by the user state determination unit 231 or information on an emergency alert. In normal mode, the transmitting / receiving terminal 20 issues an emergency alert if the user of the electronic tag 10 is at home, but in the safety confirmation mode, it can also issue an alert if the electronic tag 10 and the transmitting / receiving terminal 20 approach each other after receiving the emergency alert and communication is possible. That is, according to this, even if time has passed since the transmitting / receiving terminal 20 received the emergency alert email, the transmitting / receiving terminal 20 can flexibly respond by outputting a message when communication is possible with the electronic tag 10 related to the transmitting / receiving terminal 20. The message according to the information of the emergency alert may be a safety confirmation message as shown in FIG. 12, or the content may change depending on the time elapsed after the alert is issued. When the third terminal communication unit 213 receives an emergency alert email, the transmitting / receiving terminal 20 may set itself to a safety confirmation mode. Also, when the server input unit 35 accepts an instruction to set the transmitting / receiving terminal 20 installed at a specific location to the safety confirmation mode and the information aggregation server communication unit 31 transmits an instruction to set the transmitting / receiving terminal 20 to the safety confirmation mode, the transmitting / receiving terminal 20 sets itself to the safety confirmation mode.

[0122] <Electronic tag with an operating unit> The electronic tag 10 may include a tag operation unit 15 for causing the tag communication unit 11 to transmit a request for assistance. The tag operation unit 15 is preferably structured to be easy to operate but not operable when unnecessary. When the tag operation unit 15 accepts an operation, the tag communication unit 11 transmits a signal indicating a request for assistance to a nearby mobile terminal 40 (second mobile communication unit 412) that is capable of communication. When the mobile terminal 40 receives the signal indicating a request for assistance, it may issue a report as an output of the monitoring application 431. In this way, the person requesting assistance can use the electronic tag 10 to request assistance himself / herself.

[0123] <Other embodiments> <Emergency absence confirmation (disappearance detection)> When the transmitting / receiving terminal 20 and the electronic tag 10 are installed in the guest rooms of a hotel or the like, in the event of an emergency, the transmitting / receiving terminal 20 in each guest room can detect that the guest has moved outside by having the guest take the electronic tag 10 outside the room. Information from the transmitting / receiving terminal 20 in the guest room can be notified to the hotel management system or the like via the information aggregation server 30. This makes it possible for the hotel management system to easily grasp the evacuation situation of the guests, etc.

[0124] <Hotel room presence / check-out confirmation> In addition, the transmitting / receiving terminal 20 and the electronic tag 10 installed in a hotel or the like can be used as a contact system for the hotel when a guest goes out or checks out during normal times other than an emergency. Specifically, if a button function for notifying the presence or absence of a guest in the room is added to the transmitting / receiving terminal 20, the presence or absence of the guest can be notified to the hotel quickly and easily. The button for notifying the presence or absence of the guest may be installed on the transmitting / receiving terminal 20, or the button on a remote control for remotely operating the transmitting / receiving terminal 20 may also serve that function. Furthermore, if the guest operates the button for notifying the presence or absence of the guest before checking out, the hotel can start the check-out procedure in advance, and it becomes possible to provide the guest with a smooth check-out procedure.

[0125] The present invention is not limited to the illustrated examples, and may be implemented in any configuration that does not deviate from the scope of the claims. That is, the present invention has been particularly illustrated and described mainly with respect to specific embodiments, but those skilled in the art may make various modifications to the above-described embodiments in terms of the number and other details of the configuration without departing from the scope of the technical idea and purpose of the present invention. [Explanation of symbols]

[0126] 100,100A Information Processing System (Remote Emergency Reporting System) 10 Electronic tags 11 Tag communication section 12 Tag identification information storage unit 15 Tag operation section 10N Everyday Electronic Tags 10U Disaster-specific electronic tag 20 Transmitting and Receiving Terminals 21 Terminal communication unit 211 First terminal communication unit 212 Second terminal communication unit 213 Third terminal communication unit 22 Terminal memory section 221 Terminal identification information storage unit 222 Terminal tag information storage unit 223 Terminal user status memory unit 23 Terminal Processing Section 231 User status determination unit 232 Terminal Search Unit 24 Terminal output section 25 Terminal operation unit 26 Recording Section 20H Evacuation shelter transmission / reception terminal 20K Transmission / reception terminal on evacuation route 30 Information aggregation server 31 Information aggregation server communication section 311 Server Communication Department 312 Ministry of Information and Communications 32 Server memory section 321 Transmission / reception terminal information storage unit 322 Server user status memory unit 323 Server tag information storage unit 324 Support request content storage unit 325 Emergency Report Contents Storage Unit 33 Server Processing Unit 332 Server Search Unit 34 Server Output Section 35 Server Input Section 40 Mobile Devices 41 Mobile Communication Department 411 1st Mobile Communication Department 412 2nd Mobile Communication Department 413 Third Mobile Communication Department 42 Portable memory unit 43 Mobile Processing Department 431 Monitoring Application 44 Mobile output unit 45 Mobile operation unit 46 Mobile terminal location information acquisition unit 50 Network CR Carrier base station CN Contact Terminal LG Local Government Terminal CC Call Center

Claims

1. An information processing system including an electronic tag, a transmitting / receiving terminal, and an information aggregation server, The electronic tag is a tag identification information storage unit for storing its own tag identification information; a tag communication unit that transmits the tag identification information stored in the tag identification information storage unit to the transmitting / receiving terminal; The transmitting / receiving terminal comprises: A first terminal communication unit that communicates with the information aggregation server; A second terminal communication unit that communicates with the electronic tag; A third terminal communication unit that receives an emergency alert transmitted by a base station; a terminal identification information storage unit that stores its own terminal identification information; a user status determination unit that determines the status of a user and the presence or absence of a change in the status of the user based on the tag identification information received by the second terminal communication unit from the tag communication unit of the electronic tag, The information aggregation server includes: a server communication unit that communicates with the first terminal communication unit of the transmitting / receiving terminal; a server storage unit that stores terminal identification information of the transmitting / receiving terminal, tag identification information of the electronic tag, information on contacts related to the transmitting / receiving terminal, and a user's status in association with each other; In the transmitting / receiving terminal installed at a fixed location, when the user status determination unit determines that there has been a change in the user's status based on a reception status of the tag identification information of the electronic tag in which the second terminal communication unit receives tag identification information from the tag communication unit of the electronic tag carried by the user, the first terminal communication unit transmits to the server communication unit the user's status determined by the user status determination unit, the tag identification information of the electronic tag carried by the user, and the terminal identification information of the transmitting / receiving terminal stored in the terminal identification information storage unit, In the information aggregation server, when the server communication unit receives the user's status, the tag identification information of the electronic tag, and the terminal identification information of the transmitting / receiving terminal, the server storage unit stores the received user's status in association with the received tag identification information of the electronic tag, the received terminal identification information of the transmitting / receiving terminal, and information regarding contacts related to the transmitting / receiving terminal; The transmitting / receiving terminal includes a terminal output unit for visually and / or audibly transmitting a message to a user to confirm the user's safety; a terminal operation unit that accepts operations by users of the transmitting / receiving terminals; Further equipped with The information aggregation server further includes an information communication unit that transmits information to a contact associated with the transmitting / receiving terminal stored in the server storage unit; the transmitting / receiving terminal has a safety confirmation mode that is set when the third terminal communication unit receives an emergency alert, When the transmitting / receiving terminal is set to a safety confirmation mode and tag identification information is received, the terminal output unit outputs a message confirming the safety, When the terminal operation unit receives an operation of a response from a user to a message confirming a safety, the first terminal communication unit transmits terminal identification information of the transmitting / receiving terminal and information of the response from the user to the message confirming a safety to the server communication unit; When the server communication unit receives the terminal identification information of the transmitting / receiving terminal and information of a user's response to a message confirming safety, the information communication unit transmits the information of the user's response to the message confirming safety to a contact point related to the transmitting / receiving terminal. Information processing system.

2. The information processing system according to claim 1 , wherein the terminal output unit outputs a message to confirm the safety of the user depending on the state of the user determined by the user state determination unit.

3. The information aggregation server includes: A server storage unit that stores information regarding the transmitting / receiving terminal; A server processing unit that searches the server storage unit; a server input unit that receives an instruction to set a specific location to a disaster mode; Further equipped with An information processing system as described in any one of claims 1 to 2, characterized in that when the server input unit receives an instruction to set a specific location to disaster mode, the server processing unit searches for the transmitting / receiving terminal present in the specific location set in disaster mode and the electronic tag stored in association with the transmitting / receiving terminal, and the server memory unit stores the searched transmitting / receiving terminal and / or the electronic tag as targets for setting disaster mode, and stores the status of the user associated with the transmitting / receiving terminal or the electronic tag as an evacuation situation status.

4. The information processing system according to claim 3, characterized in that when there is a change in the user's status and the server memory unit stores the user's status, the information communication unit transmits the stored user's status to a contact point associated with the transmitting / receiving terminal stored in correspondence with the user.

5. The information aggregation server includes: a server storage unit that stores the status of the user received by the server communication unit and the location information associated with the user of the electronic tag received by the server communication unit; An evacuation situation status determination unit that determines the evacuation situation status of a user carrying the electronic tag, the server storage unit, when the server communication unit receives terminal identification information and a user's status from the first terminal communication unit, stores the received user's status in association with the received terminal identification information; the evacuation situation status determination unit determines a status regarding an evacuation situation of a user carrying the electronic tag based on the state of the user stored in the server storage unit and the location information of the electronic tag; 5. The information processing system according to claim 4, wherein the server storage unit stores the status relating to the evacuation situation of the user determined by the evacuation situation status determination unit.

6. In the evacuation site transmitting / receiving terminal, which is the transmitting / receiving terminal fixedly installed at a location designated as an evacuation site when the server input unit receives an instruction to set a specific location to a disaster mode, When the second terminal communication unit of the evacuation site transmitting / receiving terminal receives tag identification information of the electronic tag carried by a user and the user status determination unit determines that there has been a change in the user's status, the first terminal communication unit transmits to the server communication unit the status of the user determined by the user status determination unit, the tag identification information of the electronic tag carried by the user, and the terminal identification information of the evacuation site transmitting / receiving terminal; In the information aggregation server, The information processing system described in claim 5, characterized in that when the server communication unit receives the user's status, the tag identification information of the electronic tag carried by the user, and the terminal identification information of the transmitting / receiving terminal, if the server processing unit searches for the received terminal identification information among the transmitting / receiving terminals present in a specific location set to disaster mode stored in the server memory unit and finds that the transmitting / receiving terminal having the terminal identification information is installed in a location designated as an evacuation site, the evacuation situation status determination unit determines that the received status of the user is evacuation completed.

7. When the server input unit receives an instruction to set a specific location to a disaster mode, when the third terminal communication unit receives an emergency alert and the terminal operation unit receives an operation to the effect that the information of the emergency alert has been transmitted to a user, the first terminal communication unit transmits terminal identification information of the transmitting / receiving terminal and information to the effect that the information of the emergency alert has been transmitted to a user to the server communication unit; An information processing system as described in any one of claims 5 to 6, characterized in that in the information aggregation server, when the server communication unit receives terminal identification information of the transmitting / receiving terminal and information that emergency alert information has been transmitted to a user, the server memory unit stores information that emergency alert information has been transmitted to a user and the status of the user associated with the transmitting / receiving terminal as address information that can be referenced from outside.

8. An electronic tag carried by a user and used to transmit tag identification information; a transmitting / receiving terminal that is fixedly installed at a location and receives the tag identification information transmitted by the electronic tag and the emergency alert transmitted by a base station; An information processing method for an information processing system including an information aggregation server that communicates with the transmitting / receiving terminal and has a server storage unit, When the transmitting / receiving terminal determines that a change has occurred in the status of a user based on a reception status of the tag identification information of the electronic tag that receives the tag identification information from the electronic tag, the transmitting / receiving terminal transmits the status of the user and terminal identification information of the transmitting / receiving terminal to the information aggregation server; When the information aggregation server receives the user's status and the terminal identification information of the transmitting / receiving terminal, the server storage unit stores the received user's status in association with the transmitting / receiving terminal; The transmitting / receiving terminal, which has received the emergency alert and is set to a safety confirmation mode, outputs a message visually and / or audibly confirming the user's safety when it receives tag identification information; When the transmitting / receiving terminal receives an operation of a user's reply to a message confirming a safety, the transmitting / receiving terminal transmits terminal identification information of the transmitting / receiving terminal and information of the user's reply to the message confirming a safety to the information aggregating server; When the information aggregation server receives the terminal identification information of the transmitting / receiving terminal and the information of the user's response to the message confirming the safety, the information aggregation server transmits the information of the user's response to the message confirming the safety to a contact point related to the transmitting / receiving terminal. Information processing methods.

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