Product-related data processing system and program

Abstract

To efficiently perform a procedure accompanying confirmation of a prescribed item between a store side and a customer in a store.SOLUTION: A product-associated data processing system comprises registration means which registers products and generates transaction information including information about a product registered in association with one transaction, input means which accepts input of additional information to be added in relation to the one transaction, and management number output means which outputs a management number given for managing the product.SELECTED DRAWING: Figure 12

Description

[Technical field]

[0001] The present invention relates to a product-related data processing system and a program. [Background technology]

[0002] When a dry cleaning shop receives clothing or other items (cleaning items) that have been requested by a customer to be cleaned, the shop inspects the items (accepted items) to see if there are any abnormalities such as frayed buttons or tears in the fabric before carrying out the cleaning process. For example, one known configuration of a cleaning item management system is one in which, if an abnormality is discovered during inspection after a customer has left the store, an image of the abnormal area is captured and the resulting image data is sent to the customer's mobile device, and the customer then sends a response to the store from their mobile device, such as acknowledging the abnormality (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2019-16408 A Summary of the Invention [Problem to be solved by the invention]

[0004] The configuration described in Patent Document 1 allows the store and the customer to communicate with each other via a network to check for any abnormalities in the cleaning products. However, in addition to checking for abnormalities in laundry products, there are also cases where a store clerk and a customer meet face-to-face to check certain items. In such cases, it is preferable that the procedure for checking for abnormalities be carried out efficiently.

[0005] In view of the above-mentioned problems, an object of the present invention is to efficiently carry out procedures for confirming predetermined items between a store and a customer in a store. [Means for solving the problem]

[0006] One aspect of the present invention for solving the above problem is a product-related data processing system comprising a registration means for registering products and generating transaction information including information about the products registered in correspondence with a transaction, an input means for inputting additional information to be added in relation to the transaction, and a management number output means for outputting a management number assigned to manage the product. [Brief description of the drawings]

[0007] [Figure 1] 1 is a diagram illustrating an example of the configuration of a cleaning service system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a diagram illustrating an example of the configuration of a store terminal device according to the present embodiment. [Diagram 3] FIG. 2 is a diagram illustrating a configuration example of a mobile business terminal according to the present embodiment. [Figure 4] FIG. 4 is a diagram showing an example of connection usage information in the present embodiment. [Diagram 5] FIG. 4 is a diagram showing an example of the configuration of a connection operation screen in the present embodiment. [Figure 6] FIG. 13 is a diagram showing an example of a connected store list screen in the present embodiment. [Figure 7] FIG. 13 is a diagram showing an example of a destination store setting screen in the present embodiment. [Figure 8] 10A and 10B are diagrams illustrating an example of an identification mark added to a slip in the present embodiment. [Figure 9] 10 is a flowchart illustrating an example of a processing procedure executed by a mobile business terminal in the present embodiment in relation to connection with an in-store network. [Figure 10] FIG. 13 is a diagram showing an example of a deposit acceptance screen in the present embodiment. [Figure 11] FIG. 13 is a diagram showing an example of an abnormality registration screen (first imaging operation screen) in the present embodiment. [Figure 12] FIG. 11 is a diagram showing an example of an abnormality registration screen (first image confirmation screen) in the present embodiment. [Figure 13] FIG. 13 is a diagram showing an example of an abnormality registration screen (second imaging operation screen) in the present embodiment. [Figure 14] FIG. 13 is a diagram showing an example of an abnormality registration screen (second image confirmation screen) in the present embodiment. [Figure 15] 5A to 5C are diagrams illustrating an example of a signature type selection screen and a signature input screen according to the embodiment. [Figure 16] FIG. 13 is a diagram showing an example of a return screen in the present embodiment. [Figure 17] FIG. 13 is a diagram showing an example of an abnormality confirmation screen in the present embodiment. [Figure 18] 10 is a flowchart illustrating an example of a processing procedure executed by the mobile business terminal in the present embodiment for abnormality registration. [Figure 19] 11 is a flowchart showing an example of a processing procedure executed by a store terminal device in this embodiment in response to checking for abnormalities in a stored item when the stored item is returned to a customer. [Figure 20] 10 is a flowchart illustrating an example of a processing procedure executed by the portable business terminal in accordance with the present embodiment in response to a sign mode. [Figure 21] 10 is a flowchart showing an example of a procedure for controlling ticket production that is executed by a store terminal device in the present embodiment in response to print data received from a portable business terminal. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0008] <Embodiment> [Cleaning system configuration example] 1 shows an example of the configuration of a cleaning service system according to this embodiment. The cleaning service system in the figure manages the cleaning services of multiple stores ST of the same chain, for example.

[0009] In the figure, an example is shown in which three stores ST are managed. These stores ST are dry cleaning agencies, and accept products (cleaning items) such as clothes that are requested to be dry cleaned by customers. The store ST receives laundry from customers and sends it to a cleaning factory. The cleaning factory cleans the delivered laundry. The cleaning factory sends the laundry back to the store ST after cleaning is completed.

[0010] An example is shown in which two store terminal devices 100 are installed in one store ST. The store terminal device 100 is a POS (Point Of Sales) terminal that handles cleaning services, and is operated by a store clerk at the store ST. The store terminal device 100 is, for example, a stationary type, and is installed uniquely in the corresponding store ST. The store terminal device 100 may be used as a stationary type by placing a portable terminal such as a tablet terminal in a cradle or the like. The store terminal device 100 may be used as a stationary type by holding a portable terminal such as a tablet terminal on an arm stand fixed to a counter or the like in a store.

[0011] In the store ST, the store terminal devices 100 are connected to each other so as to be able to communicate with each other via an in-store network NW1. The in-store network NW1 may be, for example, a wireless local area network (LAN). In this environment where the in-store terminal devices 100 are connected to each other so as to be able to communicate with each other via the in-store network NW1, one of the in-store terminal devices 100 may be set to function as a parent and the other in-store terminal devices 100 may be set to function as a child. In the following description, a case where one of the in-store terminal devices 100 is set to function as a parent will be taken as an example. The store terminal device 100 is connected to an external network NW2 via a gateway GW provided in the store ST. The external network NW2 may be, for example, the Internet. In addition, the external network NW2 may be configured as a dedicated line such as a VPN (Virtual Private Network).

[0012] The mobile business terminal 200 is a terminal used in business by, for example, a manager MG who supervises the stores ST of the same chain. The manager MG carries the mobile business terminal 200 and travels around the stores ST, performing the necessary operations at each store ST. In addition, when the manager MG finds that many customers are waiting to be served at the store ST he or she is visiting, he or she connects the mobile business terminal 200 to the in-store network NW1. The mobile business terminal 200 connected to the in-store network NW1 functions as one of the child store terminal devices. The manager MG operates the mobile business terminal 200 connected to the in-store network NW1 in the store ST as a store terminal device to accept cleaning requests from customers and return items to be cleaned to customers. In this way, the manager MG can also operate the mobile business terminal 200 to support the business in the store ST.

[0013] The management device 300 is a cloud server provided for managing the cleaning business system, and is connected to the external network NW2. The management device 300 executes processes related to management of cleaning items for each transaction performed in each store ST. The store terminal device generates transaction information including information on the registered cleaning items in response to a request from a customer to deposit the cleaning items, and transmits the generated transaction information (deposited item information) to the management device 300. The management device 300 stores the received transaction information. In the store ST, tags with tag numbers are attached to the cleaning items deposited by customers and managed. That is, in the cleaning business system, cleaning items are managed by tag numbers. Furthermore, when the cleaning process of the cleaning item is completed at the factory, the factory terminal 500 transmits information (finishing information) on the cleaning item to the management device 300 in response to the operation of a factory employee. The management device 300 stores the received finishing information. The store terminal device 100 can obtain the information on the entrusted product, the finishing information, etc. from the management device 300 and perform processes related to the return of the cleaning item to the customer.

[0014] The customer mobile terminal 400 is a mobile terminal used by a customer. The customer mobile terminal 400 may be, for example, a smartphone or a tablet terminal. The customer mobile terminal 400 is connected to an external store network NW2. Although not shown in the figure, the customer mobile terminal 400 may be connected to the store terminal device 100 by a predetermined short-range wireless communication or the like. A cleaning membership application is installed on the customer mobile terminal 400. By operating the cleaning membership application, a customer can have the customer mobile terminal 400 perform operations such as presenting a membership card, outputting (displaying, printing, etc.) an electronic receipt, and outputting an electronic deposit slip.

[0015] The factory terminal 500 is provided in a dry cleaning factory. The factory terminal 500 is connected to the external network NW2. As described above, the factory terminal 500 can transmit finish information and the like to the management device 300 in response to, for example, an operation by an employee.

[0016] [Example of store terminal device configuration] An example of the configuration of the store terminal device 100 will be described with reference to Fig. 2. The store terminal device 100 in the figure includes a CPU 101, a storage unit 102, a RAM 103, a communication unit 104, a card reader 105, a scanner 106, a store clerk display unit 107, a customer display unit 108, a printing unit 109, and a cash storage unit 110.

[0017] The CPU 101 is a central processing unit in the store terminal device 100 and executes calculation processes for implementing various functions in the store terminal device 100 .

[0018] The storage unit 102 is an auxiliary storage device for the CPU 101, and stores various types of information including programs, files, and the like. The RAM 103 is a main storage area for the CPU 101, and stores deployed programs, file data, data used by the CPU 101 for calculations, and the like.

[0019] The communication unit 104 executes communication via a connection with an in-store network NW1 and communication via a connection with an outside-store network NW2 via a gateway GW.

[0020] Card reader 105 reads information from a card medium. The type of card medium from which card reader 105 can read information is not particularly limited and may include a card medium equipped with an RFID tag, a card medium equipped with an IC chip, a card medium on which information is recorded magnetically, and the like. The scanner 106 reads code information (barcode, two-dimensional code (e.g., QR code (registered trademark))). The store clerk display unit 107 is a display unit that displays information to a store clerk who operates the store terminal device 100. The store clerk display unit 107 may be configured as a touch panel. The customer display unit 108 is a display unit that displays information to a customer being attended to by a store clerk who operates the store terminal device 100. The customer display unit 108 may be configured as a touch panel.

[0021] A printing unit 109 prints receipts, deposit slips, and other slips. The cash storage unit 110 stores cash for change. The cash storage unit 110 is also called a drawer.

[0022] Here, the card reader 105, scanner 106, clerk display unit 107, customer display unit 108, printing unit 109, and cash storage unit 110, etc. may be configured as separate devices from the main body of the store terminal device 100, for example, and connected to the main body of the store terminal device 100 via a wired or wireless connection.

[0023] [Example of configuration of mobile business terminal] An example of the configuration of the mobile business terminal 200 will be described with reference to Fig. 3. The mobile business terminal 200 in the figure includes a CPU 201, a storage unit 202, a RAM 203, a communication unit 204, a touch panel display unit 205, and an imaging unit 206.

[0024] The CPU 201 is a central processing unit in the mobile business terminal 200 , and executes calculation processes for implementing various functions in the mobile business terminal 200 .

[0025] The storage unit 202 is an auxiliary storage device for the CPU 201, and stores various types of information including programs, files, and the like. The RAM 203 is a main storage area for the CPU 201, and stores deployed programs, file data, data used by the CPU 201 for calculations, and the like.

[0026] The communication unit 204 executes communication via a connection to the in-store network NW1.

[0027] The touch panel display unit 205 is a portion configured as a display panel combined with an input device serving as a touch pad. The touch panel display unit 205 displays information and receives operations made by touching the display surface with an operating object such as a finger.

[0028] The imaging unit 206 captures an image. The mobile business terminal 200 may also have a code reader function that uses the imaging unit 206. With this code reader function, the imaging unit 206 is used as a part for inputting a code by imaging. This allows the mobile business terminal 200 to read code information indicating a member identifier printed on, for example, a membership card.

[0029] Note that imaging unit 206 may include not only an out-camera provided so that the imaging direction is the opposite direction to the direction in which the display surface of touch panel display unit 205 faces, but also an in-camera provided so that the imaging direction is the same direction as the direction in which the display surface of touch panel display unit 205 faces. Such an in-camera can be used when a store clerk holds a remote conference with a person in charge at headquarters who manages store ST, for example, while mutually sending and receiving images of each other's faces.

[0030] The mobile business terminal 200 may have a function of reading code information by being provided with a scanner, a card reader, or the like connected by wire or wirelessly (for example, Bluetooth (registered trademark)).

[0031] The mobile business terminal 200 may be connected, by wire or wireless, to a payment terminal compatible with credit cards, electronic money cards, etc., so that payment can be made using credit cards or electronic money.

[0032] [Mobile business terminal connection settings] In the cleaning business system of the present embodiment with the above configuration, as described above, the mobile business terminal 200 can be connected to the in-store network NW1 in one store ST to function as one of the child store terminal devices. This allows the manager MG to operate the mobile business terminal 200 as a store terminal device and perform cleaning business such as serving customers. Here, the connection conditions (various identifiers, addresses, passwords, etc.) for connecting the mobile business terminal 200 to the in-store network NW1 differ from store to store. In this case, for example, the manager MG makes a note of the connection conditions to the in-store network NW1 for each store ST that he or she visits, for example in a notebook or memo. Then, when the manager MG connects the mobile business terminal 200 to the in-store network NW1 at a certain store ST, the manager MG refers to the connection conditions corresponding to the store ST from among the connection conditions that have been noted down. The manager MG then inputs the referred connection conditions into the mobile business terminal 200 and executes the connection. However, the operation of inputting the connection conditions and having the mobile business terminal 200 execute the network connection as described above is cumbersome and time-consuming. Since the manager MG connects the mobile business terminal 200 to the in-store network NW1 in order to alleviate a crowded situation in the store ST, it is preferable that the operation for connection is as simple as possible and can be completed in a short time. Therefore, the mobile business terminal 200 of this embodiment is configured so as to be easily connected to the in-store network NW1 of any store ST, as will be described below.

[0033] The storage unit 102 of the mobile business terminal 200 of this embodiment stores connection use information including information used for the mobile business terminal 200 to connect to the in-store network NW1 of each store ST. 4 shows an example of connection usage information stored in the storage unit 102. In the figure, an example is shown in which connection usage information corresponding to three stores ST is stored. The connection usage information corresponding to one store ST includes a store identifier, a store name, and a connection information area.

[0034] The store identifier field stores a store identifier that uniquely identifies the corresponding store ST. The store information area includes information about the corresponding store ST. The store information may include, for example, the store name, the store address, the phone number, and the like. The connection information includes information used to connect to the in-store network NW1 of the corresponding store ST. Specifically, the same figure shows an example of connection information when the in-store network NW1 is a wireless LAN. That is, the connection information in this case includes an SSID, a password, a store terminal address, and a user's register number. The SSIDID and password are information used to connect to the in-store network NW1 as a wireless LAN. The store terminal address is an address (IP address) assigned to the parent store terminal device 100 to be connected via the in-store network NW1. The user's register number is a POS register number given by the store ST when the mobile business terminal 200 is connected to the corresponding in-store network NW1 and functions as a support POS register.

[0035] Here, the manager MG decides that he should assist with business at a certain store ST. In this case, the manager MG performs an operation (connection declaration operation) to declare a connection to the in-store network NW1 to the mobile business terminal 200 in order to connect the mobile business terminal 200 to the in-store network NW1. In response to the connection declaration operation being performed, a connection operation screen (connection destination store switching screen) is displayed on the touch panel display unit 205 of the mobile business terminal 200.

[0036] 5 shows an example of a connection operation screen. A store selection area AR101 is arranged on the connection operation screen in the figure. In the store selection area AR101, store selection items are presented for each of a plurality of stores ST that are connection candidates. The stores presented as store selection items in the store selection area AR101 correspond to each connection usage information stored in the storage unit 102. In the figure, the store selection items in the store selection area AR101 show the destination store code (store identifier), destination store name, own register number, and in-store network identifier (SSID) as information related to the corresponding store ST. This information is displayed based on the contents of the corresponding connection usage information.

[0037] Further, on the connection operation screen, a menu button BT101, a setting button BT102, selection buttons BT103, BT104, BT105, BT106, a connection button BT107, and a disconnection button BT108 are arranged. The menu button BT101 is a button that is operated to close the connection operation screen and return to the menu screen. The setting button BT102 is a button that is operated when transitioning to a connection destination store list screen. The connection destination store list screen is a screen that shows setting information about stores that have been set as connection candidates.

[0038] The selection button BT103 is a button that is operated when changing the selection to the store selection item that is arranged at the top among the store selection items in the store selection area AR101. The selection button BT104 is a button that is operated when changing the selection to the store selection item immediately above the store selection item currently selected in the store selection area AR101. The selection button BT105 is a button that is operated when changing the selection to a store selection item immediately below the store selection item currently selected in the store selection area AR101. The selection button BT106 is a button that is operated when changing the selection to the store selection item that is located at the bottom among the store selection items in the store selection area AR101. The user can appropriately operate the selection buttons BT103, BT104, BT105, and BT106 to select a store selection item of a store corresponding to the in-store network NW1 to which the mobile business terminal 200 should be connected. The user can also select a store selection item by performing a touch operation (for example, a tap operation) within the area of ​​the store selection item on the display surface of the touch panel display unit 205.

[0039] The connect button BT107 is a button that is operated when issuing an instruction to execute a connection to the in-store network NW1 of the store ST corresponding to the store selection item currently selected in the store selection area AR101. The disconnect button BT108 is a button that is operated when disconnecting the current connection to the in-store network NW1.

[0040] 6 shows an example of a connection destination store list screen. As described above, the connection destination store list screen is a screen that shows setting information about stores set as connection candidates, and is displayed on the touch panel display unit 205 in response to the operation of the setting button BT102 on the connection operation screen. The destination store list screen in the figure includes a destination store list area AR111. In the destination store list area AR111, store selection items are arranged for each store that has already been set as a connection candidate. For example, each store selection item shows the destination store code (store identifier), destination store name, own register number, and in-store network identifier (SSID), similar to the store selection items in the store selection area AR101 of the connection operation screen (FIG. 5).

[0041] In addition, on the connected store list screen, a back button BT111, selection buttons BT113, BT114, BT115, BT116, a print button BT117, and a new button BT118 are arranged. The back button BT111 is a button that is operated when returning to the display of the connection operation screen. Selection buttons BT113, BT114, BT115, and BT116 are buttons that are operated to select a store selection item in the connection destination store list area AR111, similarly to selection buttons BT103, BT104, BT105, and BT106 in FIG. The user can also select a store selection item by performing a tap operation once within the area of ​​the store selection item on the display surface of touch panel display unit 205. Furthermore, for example, when a tap operation (which may be a double tap operation) is performed on a store selection item that is in a selected state, a destination store setting screen is displayed that reflects the settings of the store corresponding to the store selection item that was the target of the operation.

[0042] The print button BT117 is a button that is operated when printing the contents of the connection destination setting for each connection destination store (for example, the information displayed in the connection destination store list area AR111). The New button BT118 is a button that is operated when setting a new connection destination store. When the New button BT118 is operated, the display on the touch panel display unit 205 transitions from the connection destination store list screen to a connection destination store setting screen.

[0043] Fig. 7 shows an example of a destination store setting screen. The destination store setting screen in Fig. 7 shows an example of a screen showing the setting contents for the store corresponding to the store selection item in the top row (first row) in the destination store list area AR111 of the destination store list screen in Fig. 6. In other words, the destination store setting screen in Fig. 7 is displayed in response to an operation on the store selection item in the top row (first row) in the destination store list area AR111 of the destination store list screen in Fig. 6. The destination store setting screen includes a setting area AR121. The setting area AR121 includes the following setting items: destination store code, destination store name, destination IP address (store terminal address), local register number, in-store network identifier (SSID), and password. The setting contents shown for each of these setting items are based on the connection usage information of the corresponding store.

[0044] When the New button BT118 is operated on the connected store list screen (FIG. 6), a connected store setting screen is displayed with the above-mentioned setting items left blank. The own register number may be changed according to the operation on the connection operation screen shown above. This allows the own register number to be quickly changed according to the relationship with other store terminal devices 100 and mobile business terminals 200 in the store when connecting the mobile business terminal 200 to the in-store network NW1.

[0045] In addition, on the destination store setting screen, a back button BT121, selection buttons BT123 and BT124, a registration button BT127, and a delete button BT128 are arranged. The back button BT121 is a button that is operated when returning to the display of the connected store list screen. The SELECT button BT123 is a button for changing the selection of the setting item to be input to the setting item one level above. The SELECT button BT124 is a button for changing the selection of the setting item to be input to the setting item one level below. The manager MG or the store clerk can input setting contents for the setting items that are selected as the input target by operating, for example, a software keyboard.

[0046] The registration button BT127 is a button that is operated when registering (updating or newly registering) information on the connection destination setting according to the contents of each setting item in the setting area AR121. The information on the connection destination setting that is the object of registration is stored in the storage unit 102 as connection usage information. In this case, if connection usage information of the same connection destination store code (store identifier) ​​as the connection usage information corresponding to the current registration has already been stored in the storage unit 102, the connection usage information of the same connection destination store code stored in the storage unit 102 is updated by the connection usage information corresponding to the current registration. On the other hand, if connection usage information of the same connection destination store code (store identifier) ​​as the connection usage information corresponding to the current registration has not already been stored in the storage unit 102, the connection usage information corresponding to the current registration is newly stored in the storage unit 102.

[0047] The delete button BT128 is a button that is operated when deleting from the storage unit 102 the connection use information of the contents displayed in the setting area AR121 of the connection destination store setting screen.

[0048] Returning to the explanation of FIG. 5, the operation procedure in which the manager MG displays the connection operation screen on the mobile business terminal 200 and then connects the mobile business terminal 200 to the in-store network NW1 will now be described. In this case, the manager MG displays a connection operation screen on the touch panel display unit 205 of the mobile business terminal 200. Then, the manager MG performs an operation (store selection operation) to select a store selection item of a store corresponding to the in-store network NW1 to be connected to from among the store selection items (rows) presented in the store selection area AR101. The store selection operation may be, for example, a tap operation on an arbitrary position of an area included in a row of the target selection item. In response to the store selection operation being performed, the row of the selected store selection item is highlighted to indicate that it is in a selected state. Next, the manager MG operates the connection button BT107 on the connection operation screen. The operation of the connection button BT107 is an operation (connection instruction operation) to instruct a connection to the in-store network NW1 of the store ST selected in the store selection area AR1.

[0049] In response to the connection instruction operation being performed, the mobile business terminal 200 acquires from the storage unit 102 connection information corresponding to the store ST selected in the store selection area AR1. The mobile business terminal 200 establishes a connection with the in-store network NW1 of the store ST using the SSID and password included in the acquired connection information. After the connection with the in-store network NW1 is established, the mobile business terminal 200 further connects to the parent store terminal device 100 indicated by the store terminal address (destination IP address) included in the acquired connection information.

[0050] As a result of being connected to the in-store network NW1 as described above, the portable business terminal 200 is configured to share the following information with the store terminal device 100 installed in the corresponding store ST.

[0051] The portable business terminal 200 shares with the store terminal device 100 preset data that is set in correspondence with the store terminal device 100 installed in the corresponding store ST. The preset data is information on buttons and various settings arranged on various operation screens, which is determined in advance in accordance with the circumstances and operation of each store ST. When the preset data is stored in the management device 300, the mobile business terminal 200 acquires the corresponding preset data from the management device 300 via the in-store network NW1. When the preset data is stored in a specific store terminal device 100 (for example, a parent store terminal device 100) connected to the same in-store network NW1, the mobile business terminal 200 acquires the preset data from the specific store terminal device 100 via the in-store network NW1. In this way, the mobile business terminal 200 acquires the preset data, and the preset data is shared between the store terminal device 100 of the corresponding store ST. The mobile business terminal 200 that shares the preset data in this way can display the same various operation screens as those displayed on the store terminal device 100 in the same store ST. This allows the manager MG to perform support work by performing the same operations on the mobile business terminal 200 as a store clerk performs on the store terminal device 100.

[0052] Moreover, the mobile business terminal 200 shares a product master defined for each store ST. The product master includes information such as the type of product (cleaning product) and the fee system for each type. To share the product master, the mobile business terminal 200 acquires the product master of the corresponding store ST from the management device 300 or the store terminal device 100.

[0053] Moreover, the portable business terminal 200 shares the tag number managed in the store ST. In the store ST, numbered tags are attached to each item for management of the items. For example, the numbered tags are made of paper that is not easily soiled by cleaning processes. Each numbered tag has a specific number printed on it. The numbered tags TG are bound in sequential order, for example, and are perforated so that they can be torn off one by one. When the stored item is registered, the store terminal device 100 assigns a tag number to the registered stored item. The tag numbers are assigned, for example, in consecutive order. The store clerk attaches a numbered tag with the same number printed on it as the tag number to the item. The items are managed by tag number and are then cleaned at the factory and returned to the customer after cleaning. After being connected to the in-store network NW1, the mobile business terminal 200 is adapted to obtain information on the tag number last assigned in the store ST, for example from the store terminal device 100 that assigned the tag number, via the in-store network NW1. For example, the store terminal device 100 is adapted to notify the store terminal device of the last assigned tag number via the in-store network NW1 in response to assigning a tag number during the process of recording the stored goods, etc. Then, when the mobile business terminal 200 itself assigns a tag number during the process of recording the stored goods, it is adapted to notify other store terminal devices 100 of the last assigned tag number. In this way, the tag number is shared between the store terminal device 100 and the mobile business terminal 200 in the store ST.

[0054] As described below, the inspection image obtained during the product deposit process, the signature data entered by the customer, and the like are stored in the management device 300. The inspection image and signature data stored in the management device 300 can be acquired by any store terminal device 100 or mobile business terminal 200 connected to the in-store network NW1 of the corresponding store ST. In other words, the inspection image and signature data are also shared between the store terminal device 100 and the mobile business terminal 200.

[0055] The mobile business terminal 200 also executes a process for setting the printing unit 109 and the cash storage unit 110 provided in the connected parent store terminal apparatus 100 so as to be shared with the parent store terminal apparatus 100 . By sharing the printing unit 109, when the portable business terminal 200 needs to issue a slip such as a receipt or a deposit slip in response to the execution of the operation of the child store terminal device 100, the printing unit 109 of the parent store terminal device 100 can issue the slip. This eliminates the need for the manager MG, for example, to carry a portable printer in addition to the portable business terminal 200.

[0056] When the printing unit 109 is shared as described above, the printing unit 109 issues two types of slips: a slip issued in response to processing by the parent store terminal device 100, and a slip issued in response to processing by the mobile business terminal 200. In this case, it is preferable that the slips issued by the printing unit 109 be able to be identified as either those issued in response to processing by the mobile business terminal 200 or those issued in response to processing by the parent store terminal device 100. Therefore, in this embodiment, for example, a slip issued by the printing unit 109 in response to processing by the mobile business terminal 200 may be printed with an identification mark added thereto that identifies the slip as corresponding to the processing by the mobile business terminal 200. To this end, for example, the mobile business terminal 200 may include an identification mark in the print data that is output to the printing unit 109 when causing the printing unit 109 to print the slip.

[0057] 8 shows an example of an identification mark MK added to a slip issued by the printing unit 109 in response to processing by the mobile business terminal 200. In the figure, a deposit slip with an identification mark MK added is shown. A similar identification mark MK may also be added to, for example, a factory copy, a store copy, etc. that are also issued in the same way. The identification mark MK in the figure has a black horizontal band in the header area of ​​the slip, and the words "Support Register 1" are written in white at the bottom. "Support Register 1" in the identification mark MK is the name of the mobile business terminal 200 that shares the printing unit 109 with the parent store terminal device 100. Such an identification mark MK is not added to slips issued in response to processing by a parent store terminal device 100 permanently installed in the store ST. This allows a store clerk or manager MG to reliably and quickly determine whether or not a slip issued by the printing unit 109 corresponds to his or her own business, depending on whether or not an identification mark MK is printed on the slip. In addition, the identification mark MK is printed in the header area of ​​the slip as shown in the figure. The header area is the information printed at the top of the information printed on the slip, and the details area and the like are arranged below it. Therefore, when the printed slip paper is discharged from the printing unit 109, the header area is discharged first. In other words, the header area is the area printed on the slip paper that is printed on the slip paper so as to be almost the first to be visible when it is discharged from the printing unit 109, among the areas printed on the slip. This allows the store clerk or manager MG to immediately know whether the printed slip was issued in response to processing by the mobile business terminal 200 or in response to processing by the store terminal device 100 when it is discharged from the printing unit 109. In addition, when there are multiple mobile business terminals 200 sharing the printing unit 109 of one store terminal device 100, different forms of the identification mark MK may be printed corresponding to each of the multiple mobile business terminals 200. Specifically, taking the form of the identification mark MK in the same figure as an example, when there are two mobile business terminals 200 sharing the printing unit 109 of the store terminal device 100, different numbers such as "support register 1" and "support register 2" may be assigned to the characters on the identification mark MK according to each mobile business terminal 200. The form of the identification mark MK is not limited to the example shown in the figure, and for example, the identification mark MK may be one in which a predetermined figure is printed instead of characters or the like.

[0058] Furthermore, by sharing the cash storage unit 110 (drawer), the manager MG, who uses the mobile business terminal 200 as a store terminal device, can respond to customers who pay in cash. That is, the manager MG performs an operation to specify cash as the payment type with the deposit item registered and the subtotal displayed, and then receives the deposit from the customer. The manager MG performs an operation to input the amount of the deposit into the mobile business terminal 200. The mobile business terminal 200 calculates the change based on the input amount of the deposit and the subtotal amount, and, for example, opens the cash storage unit 110 in response to a current calculation operation, and causes the printing unit 109 (printer) to issue a slip. The manager MG can put the deposit into the open cash storage unit 110, and take out the change and hand it over to the customer together with the slip.

[0059] Furthermore, even if a payment terminal compatible with credit cards, electronic money cards, etc. is not connected to the mobile business terminal 200, it may be possible to use the mobile business terminal 200 to deal with customers making payments by payment types other than cash, as follows. That is, when the manager MG uses the mobile business terminal 200 to complete the registration of the deposited items and perform a subtotal operation to display the subtotal screen, he or she performs an operation to specify a payment type other than cash, such as a credit card or electronic money card. In response to this operation to specify a payment type other than cash, the mobile business terminal 200 transmits payment information to be used for payment to the store terminal device 100. The manager MG also tells the customer to make the payment at the store terminal device 100 to which the payment information was transmitted. The store terminal device 100, which has received the payment information, displays a settlement screen corresponding to the received payment information. The store clerk receives a payment card, such as a credit card or an electronic money card, from the customer and completes the payment by having the card reader 105 read the card. In this case, a receipt is issued from the store terminal device 100. In this case, the mobile business terminal 200 may transmit the payment information together with the information indicating the registration result of the deposited item to the store terminal device 100. Then, the store terminal device 100 may transmit the deposited item information including the information indicating the registration result of the deposited item and the information indicating the result of the payment process (settlement process) to the management device 300. For example, if the deposit reception screen allows an operation to select a payment type, the mobile business terminal 200 may transmit payment information to the store terminal device 100 in response to an operation to complete the registration of the deposited item, such as a subtotal operation. In this case, the mobile business terminal 200 may not need to display the subtotal screen.

[0060] The flowchart in FIG. 9 shows an example of a processing procedure executed by the mobile business terminal 200 in relation to connection with the in-store network NW1. Step S101: The mobile business terminal 200 waits for a connection declaration operation to be performed. Step S102: In response to the connection declaration operation, the mobile business terminal 200 displays a connection operation screen (FIG. 5) on the touch panel display unit 205. At this time, the mobile business terminal 200 uses the connection use information stored in the storage unit 102 to display store selection items in the store selection area AR101.

[0061] Step S103: The mobile business terminal 200 determines whether or not an operation for selecting any one of the store selection items in the store selection area AR101 of the displayed connection operation screen (store selection operation) has been performed. Step S104: If it is determined that a store selection operation has been performed, the mobile business terminal 200 selects a store corresponding to the store selection item selected by the store selection operation.

[0062] Step S105: After the process of step S104, or if it is determined in step S103 that the store selection operation is not performed, the mobile business terminal 200 executes the following process. That is, the mobile business terminal 200 determines whether or not a connection instruction operation (operation on the connection button BT107) has been performed. If it is determined that the connection instruction operation is not performed, the process returns to step S103. If no store selection operation has been performed since the display of the connection operation screen started, none of the selection items in the store selection area AR1 has been selected. If a connection instruction operation is performed in this state, the connection instruction operation is treated as invalid.

[0063] Step S106: If it is determined in step S105 that a connection instruction operation has been performed, the mobile business terminal 200 acquires the connection information of the selected store ST from the connection information included in the connection usage information stored in the storage unit 102.

[0064] Step S107: The mobile business terminal 200 executes a connection process using the connection information acquired in step S106. That is, the mobile business terminal 200 connects to the in-store network NW1 of the store ST using the SSID and password included in the acquired connection information. Furthermore, the mobile business terminal 200 connects to the parent store terminal device 100 via the connected in-store network NW1 using the store terminal address (destination IP address) included in the acquired connection information.

[0065] Step S108: The mobile business terminal 200 acquires information to be shared with the parent store terminal device 100 (product master, preset data, tag number, etc.).

[0066] Step S109: The mobile business terminal 200 executes settings for sharing with the parent store terminal apparatus 100 devices such as the printing unit 109 and the cash storage unit 110 provided in the parent store terminal apparatus 100 connected by the connection processing in step S107.

[0067] [Inspection of stored items] At the ST store, when a store clerk receives items for cleaning from a customer, the clerk checks (inspects) the items for abnormalities (e.g., dirt, stains, fraying, tears, missing buttons, broken buttons, etc.). If an abnormality is found during the inspection, the store clerk will register information about the abnormality in the history of the item (storage history). The store clerk will also confirm with the customer what action will be taken regarding the abnormality, and obtain proof that the customer has agreed to the action by receiving, for example, a signature from the customer. That is, in the store ST, the store clerk performs the inspection work of inspecting the cleaning items to be entrusted to the store, and if any abnormality is found, registering the abnormality. In this embodiment, a manager MG who supports store operations by operating a mobile business terminal 200 that functions as a store terminal device can perform the above-mentioned inspection operations using the mobile business terminal 200 as follows.

[0068] 10 shows an example of a deposit reception screen displayed on the touch panel display unit 205 of the mobile business terminal 200. The deposit reception screen is a screen on which operations related to the registration of items to be deposited in response to deposit business are performed. The manager MG displays the deposit reception screen when dealing with a customer requesting dry cleaning. Here, the manager MG receives a request from a customer to have a pair of pants cleaned. When the manager MG receives the pants from the customer, the manager MG performs a deposit registration operation to register the received pants as a deposit. In response to the operation of registering an item to be stored, a stored item item corresponding to the pair of pants registered as an item to be stored is displayed in the registered stored items list area AR11 on the storage reception screen. In addition, the option sign OP1 with the word "PHOTO" placed in the item held in the same figure is not displayed at the current stage, but will be displayed when the inspection image capturing the abnormal area is registered, as described below.

[0069] As described above, in a deposit service, tag numbers are assigned to the deposited items. The deposit reception screen includes a tag number area AR12. The tag number area AR12 is an area that displays tag numbers assigned to the deposited items displayed in the registered deposited item list area AR11. In the figure, an example is shown in which a tag number "5-187" is displayed in the tag number area AR12 in response to a pair of pants being registered as a deposited item.

[0070] In addition, the manager MG inspects the pants received from the customer. As a result of the inspection, the manager MG finds one defect in the pants. In this case, the manager MG performs the following operation to register the defect found. First, the manager MG operates the photo button BT11 arranged on the deposit reception screen. The operation of the photo button BT11 is an abnormality registration declaration operation that declares that an abnormality registration will be performed. In response to the abnormality registration declaration operation being performed, the mobile business terminal 200 activates the imaging unit 206 to enable imaging and displays the abnormality registration screen. The abnormality registration screen may be in a window format that is displayed superimposed on the deposit reception screen, for example.

[0071] 11 shows an example of a first imaging operation screen that is first displayed as an abnormality registration screen in response to an abnormality registration declaration operation. An inspection image area AR21 is arranged in the first imaging operation screen. In the inspection image area AR21, an image currently captured by the imaging unit 206 is displayed. In addition, the current date and time are displayed in the inspection image area AR21. Moreover, in the first imaging operation screen, an imaging guide area AR22 is arranged. The imaging guide area AR22 indicates which inspection image is to be imaged. It is possible to save up to three inspection images, which are images related to abnormal areas. For this reason, in the imaging guide area AR22 in the first imaging operation screen, the item "First Image (Entire Image)" is highlighted, indicating that the inspection image to be imaged corresponds to the first image. Also, it is advised that it is preferable to image the entire image for the first image. For example, while viewing the captured image displayed in the inspection image area AR21, the manager MG adjusts the image so that almost the entire trousers including the abnormal part are included in the captured image range, and then operates the capture button BT21 arranged on the first imaging operation screen. The mobile business terminal 200 acquires the captured image captured by the imaging unit 206 at the timing when the capture button BT21 is operated as the first inspection image showing the abnormal part. When the manager MG wishes to erase the first imaging operation screen and return to the deposit reception screen without imaging, the manager MG operates the cancel button BT22 arranged on the first imaging operation screen.

[0072] When imaging corresponding to the first inspection image is performed as described above, the anomaly registration screen changes from the first imaging operation screen in Fig. 11 to the first image confirmation screen shown in Fig. 12. The first image confirmation screen in the figure is a screen for confirming the first inspection image, and the first inspection image is displayed in the inspection image area AR21. On the first image confirmation screen, and also in the imaging guide area AR22, the highlighted item indicates "Done 1st Image (Entire Image)," which indicates that the first inspection image has currently been captured.

[0073] In addition, the first image confirmation screen has arranged thereon a RESHOOT button BT31, a handwritten color designation button BT32, a CLEAR button BT33, a NEXT PHOTO button BT34, a SAVE END button BT35, and a CANCEL button BT36. When the manager MG wants to retake the first inspection image, he / she operates the retake button BT31. In response to the operation of the retake button BT31, the display returns from the first image confirmation screen to the first inspection image operation screen of FIG. 11, and it becomes possible to pick up (retake) the first inspection image. Furthermore, on the first image confirmation screen, it is possible to input (draw) handwritten input (drawing) by operating the touch panel on the inspection image displayed in the inspection image area AR21. Such handwriting is used, for example, when it is desired to add memo-like content to the inspection image. When handwriting on the inspection image, the manager MG operates the handwritten color designation button BT32. In response to the operation of the handwritten color designation button BT32, a handwritten color designation screen is displayed superimposed on the first image confirmation screen. The manager MG can designate a handwritten color by operating the displayed handwritten color designation screen. When an operation to confirm the handwritten color is performed on the handwritten color designation screen, the handwritten color designation screen is erased, and the handwritten color designation button BT32 is displayed in, for example, the same color as the confirmed handwritten color. Then, the manager MG performs an operation to draw (input) an object by handwriting with a stylus pen, finger, or the like in the inspection image area AR21. In the same figure, the handwritten object OBJ indicates where the abnormal part is in the entire pair of pants. Moreover, when the manager MG wants to redo the handwriting, he or she operates the clear button BT 33. When the clear button BT 33 is operated, the handwritten object OBJ is erased. Furthermore, the manager MG checks the first inspection image, and when it determines that only the first inspection image needs to be saved and that there is no need to capture the second and subsequent images, operates the save end button BT35. Furthermore, when the manager MG wishes to erase the first image confirmation screen and return to the deposit reception screen, the manager MG operates a cancel button BT22 arranged on the first image confirmation screen. Moreover, when the manager MG determines that he or she wishes to continue and take a second photograph, he or she operates the next photograph button BT34.

[0074] In response to the operation of the Next Photo button BT34, the abnormality registration screen changes from the first image confirmation screen in FIG. 12 to the second imaging operation screen in FIG. 13. The second imaging operation screen is a button for performing an operation to capture a second inspection image. In the imaging guide area AR22 of the second imaging operation screen, an item displayed as "Second Image (Part 1)" is highlighted. This indicates that the second imaging operation screen is a screen corresponding to the imaging operation of the second inspection image. In addition, as the second inspection image, the user (manager MG) is prompted to capture an image of a part of the target entrusted item corresponding to the location where the abnormality occurred, for example. In the second imaging operation screen of Fig. 13, an inspection image area AR21 and a shooting button BT21 are arranged in the same manner as in the first imaging operation screen of Fig. 11. The manager MG can perform an operation to capture the second inspection image in the same manner as in the first image.

[0075] When the capture button BT21 on the second imaging operation screen is operated, the abnormality registration screen changes to the second image confirmation screen of Fig. 14. The second image confirmation screen is a screen for confirming the inspection image captured as the second image. In this figure, an inspection image area AR21, an imaging guide area AR22, a retake button BT31, a handwritten color specification button BT32, a clear button BT33, a next photo button BT34, a save end button BT35, and a cancel button BT36 are arranged in the same manner as the first image confirmation screen of Fig. 12. In the inspection image area AR21 of the second image confirmation screen, a captured image obtained in response to the operation of the shooting button BT21 on the second imaging operation screen is displayed in a fixed manner. On the second image confirmation screen, and also in the imaging guide area AR22, the highlighted item is displayed as "Done 2nd Image (Part 1)," which indicates that the second captured image has currently been taken. With the second image confirmation screen displayed, the manager MG can perform the same operations as in the first image confirmation screen, for the second captured image. In the figure, an example is shown in which a captured image showing a torn portion as an abnormality is displayed in the inspection image area AR21, and then a handwritten object OBJ is drawn by hand to indicate the torn portion. Furthermore, if the save end button BT35 on the second image confirmation screen is operated, the first and second inspection images captured up to that point will be saved, the abnormality registration screen will be cleared, and the registration of abnormal areas will be terminated.

[0076] On the other hand, when the "Next Photo" button BT34 on the second image confirmation screen is operated, the abnormality registration screen transitions from the second image confirmation screen to the third imaging operation screen (not shown). The third imaging operation screen is configured in the same manner as the first and second imaging operation screens in, for example, Figures 12 and 13, and in the imaging guide area AR22, the item "Third Image (Part 2)" is highlighted, indicating that the third image is to be captured, and prompting the user to capture an image of the part corresponding to the abnormal area, for example. Then, when the manager MG operates the capture button BT21 on the third imaging operation screen, the abnormality registration screen changes from the third imaging operation screen to the third image confirmation screen. Although not shown, the third image confirmation screen is in the same form as the first and second image confirmation screens in Figs. 12 and 14, for example. Then, the third captured image is displayed in the inspection image area AR21. Also, in the imaging guide area AR22, the highlighted item displays "Done 3rd (part 1)", indicating that the third captured image has now been taken. Also, since the third inspection image is the last, the next photo button BT34 is not provided. With the third image confirmation screen displayed, the manager MG can perform the same operations as in the case of the first image confirmation screen, with respect to the second captured image. Then, when the save end button BT35 on the third image confirmation screen is operated, the first to third inspection images captured so far are saved, the abnormality registration screen is cleared, and the registration of abnormal areas is terminated. In this way, the manager MG can operate the mobile business terminal 200 during the inspection work to take inspection images and register abnormal points. In addition, for items for which registration of abnormalities has been completed as described above, an option sign OP1 with the word "PHOTO" indicating that an abnormality has been registered will be displayed in the registered items list area AR11 on the deposit reception screen.

[0077] In addition, when registering the abnormality, the store clerk will ask the customer to confirm that the abnormality was already present in the item at the time of deposit. At this time, the store clerk may also ask the customer how to deal with the abnormality, such as repairing it or leaving it as it is. This confirmation of abnormalities between the store clerk and the customer can be done simply verbally, but in order to prevent future problems due to misremembering, it is preferable for the store ST to be able to keep evidence of what the customer has confirmed. Therefore, in this embodiment, the customer is allowed to sign on the mobile business terminal 200 as evidence that they have checked the abnormal area, and the signed signature is linked to the corresponding item and managed.

[0078] When the clerk wants the customer to sign, the clerk operates the sign button BT12 arranged on the deposit reception screen (FIG. 10). The operation of the sign button BT12 is an operation to instruct the activation of a signature mode in which the customer can sign (sign mode instruction operation). In response to a sign mode instruction operation being performed, mobile business terminal 200 displays a sign mode compatible screen on touch panel display unit 205. In this embodiment, a sign type selection screen is first displayed as the sign mode compatible screen displayed in response to a sign mode instruction operation.

[0079] 15A shows an example of a signature type selection screen, which includes a signature type selection area AR51, a signature type confirmation button BT51, and a cancel button BT52.

[0080] The sign type selection area AR51 is an area where an operation for selecting a sign type (division) is performed. Regarding the types of signatures, in addition to a signature (signature confirming an abnormality) as proof that the abnormality (and its treatment) has been confirmed, other examples include a signature for new membership, a signature for locker reservation contract, a signature confirming return of an unregistered ticket, and a signature for a special product. When a customer registers as a member of a store ST, the customer must agree to, for example, the membership terms and conditions. The new membership signature is a signature that certifies that the customer has agreed to the membership terms and conditions when registering as a new member.

[0081] The procedure for new membership is carried out as follows: For example, when the manager MG starts to register a product according to one transaction, a customer information call screen is displayed on the touch panel display unit 205 of the mobile business terminal 200. The customer information call screen may be displayed, for example, as a pop-up screen superimposed on the product registration screen. The customer information call screen is provided with information input areas in which, for example, a customer number, a telephone number, and a name can be input. In addition to the customer information call screen, a screen in which a keyboard used for information inputting operations can be operated is also displayed. The customer information call screen is a screen where the operation to call up customer information is performed, and is displayed to call up customer information before the start of product registration. With the customer information call screen displayed, the manager MG performs an operation to read code information such as a barcode or QR code (registered trademark) from the membership card brought by the customer. The mobile business terminal 200 can accept product registration by calling up customer information from, for example, the management device 300 using the customer number (member identification information) included in the read code information. Alternatively, instead of reading the code information from the membership card, the manager MG can also input information associated with the customer, such as the customer's telephone number and name, into the customer information call-up screen, which will call up the customer information associated with the entered information from the management device 300 and make the device ready to accept product registration. That is, the product registration process is prohibited until the customer information corresponding to the transaction is called up.

[0082] In the case of a transaction with a new customer, the manager MG operates the "New" button arranged on the customer information call screen to transition to the new membership procedure. In response to the operation of the "New" button, the customer information call screen is cleared and the product registration screen is displayed, making it possible to register the product. When product registration is started in response to the operation of the "New" button, input of payment type, cash to be received, etc. can be accepted, but when the subtotal button is operated to transition to the settlement screen, a customer information input screen is displayed. The customer information input screen has an area for inputting a telephone number and name. The manager MG, for example, operates the customer information input screen to input the telephone number and name of the customer to be newly admitted. This registers member information including the telephone number and name of the customer to be newly admitted. The member information may be stored in the management device 300. In addition, in the new membership procedure, a new membership signature screen is also displayed on the touch panel display unit 205, and the manager MG asks the customer who is to become a new member to input his or her signature on the new membership signature screen. For example, after the user has completed entering information on the customer information input screen and signing on the new member signature screen, the mobile business terminal 200 is able to carry out settlement processing according to the subtotal operation performed earlier. In other words, in the case of a transaction with a new customer, the transaction is controlled so that it is not completed until the registration for the new member is completed. Note that the completion of the transaction here refers to a state in which the exchange of the deposited goods and cash, the return date, etc. have been confirmed, and the printing of slips such as the customer's deposit slip, the store's store copy, and the factory copy (in the case of an electronic deposit slip, only the store copy and the factory copy) has been completed. In the above procedure, an example is given in which the screen transitions to a customer information input screen in response to the operation of the subtotal button, so that the transaction is not considered complete until registration for new membership is completed, but this is not limiting. For example, the screen transitions to a settlement screen in response to the operation of the subtotal button, but the customer information input screen may be displayed at the stage where the transaction completion button (current total button) is operated, so that the transaction is not considered complete unless registration for new membership is completed.

[0083] Customers can also specify locker return for returning dry cleaning items. With locker return, the store staff will store the dry cleaning items to be returned in a locker for returns, and the customer will retrieve the dry cleaning items from the locker during the designated time period. To use this type of locker return service, customers must agree to the terms and conditions regarding locker use. The locker reservation contract signature is a signature that proves that the customer who wishes to use the locker return service agrees to the terms and conditions.

[0084] Here, an example of the procedure for signing a locker reservation contract will be described. In order for a customer to use the locker return service, in addition to customer information being registered, the following two pieces of information must be associated with the service. One is that information indicating that the customer has signed a letter of consent to various precautions regarding the use of the locker return service must be associated with the service. The other is that information indicating that the customer has a bag for inserting the dry cleaning into the locker and returning the dry cleaning, which is used when using the locker return service, must be associated with the service. Such associated information may be stored in the management device 300 or, for example, the store terminal device 100 functioning as a master. Note that the association of either one of the above two pieces of information may be a condition, but the following description will be given as an example of a case in which the association of the above two pieces of information is a condition. When a customer currently serving the manager MG requests the use of the locker return service, the manager MG operates the "locker" button arranged on the product registration screen when registering the product, etc. In response to the operation of the "locker" button, the mobile business terminal 200 makes an inquiry to the management device 300 to inquire whether the locker return service is available for the customer who has registered the product. If the inquiry returns a response that the customer is eligible to use the locker return service, a calendar screen showing the possible return dates is displayed on the touch panel display unit 205. The possible return dates shown on the calendar screen are the dates when the locker is available, calculated (determined) based on the lead time of the registered product (the time required for finishing and washing the product, such as one day for a dress shirt, two days for a suit set, five days for a coat, etc.), the usage (reservation) status of the locker (for example, the availability of the locker return slot by day or by time period from the present time onwards), etc.

[0085] If the inquiry responds that the customer is not eligible to use the locker return service, the touch panel display unit 205 will inform the customer that the customer is not eligible to use the locker return service, and will provide guidance on the information that is missing to meet the conditions for using the locker return service (missing information guidance). As the missing information notification, if information regarding the signature is insufficient, a signature input screen is displayed. In this case, the condition is fulfilled by inputting a signature on the signature input screen. Also, if information that the customer owns a bag is insufficient, a screen guiding the customer to receive the bag is displayed as the missing information notification. In this case, the condition is fulfilled in response to the customer completing the procedure to purchase the bag. Also, if the bag is provided free of charge, the condition is fulfilled by, for example, the manager MG operating a button on the screen of the touch panel display unit 205 to confirm that the bag has been provided to the customer.

[0086] We will also explain the special product sign. Special products are products that require prior consent for possible defects that may occur due to the difficulty of cleaning. For example, special products include down jackets, whose padding may shift after cleaning, and leather products, which may lose their color. In the product master, a product that is a special product is indicated as such. When a special product is registered, the mobile business terminal 200 displays a message on the touch panel display unit 205 urging the customer to inform the customer that the product is a special product. The manager MG can then inform the customer that the product is a registered special product and obtain prior consent. In this case, in the case of an operation that requires the customer to sign as proof of consent, the manager MG displays a signature input screen on the touch panel display unit 205 for inputting a signature agreeing to the cleaning of the special product, and has the customer sign. In the case of the store terminal device 100, a message that indicates that the registered product is a special product and prompts the customer to decide whether or not to give prior consent may be displayed on the customer display unit 108. When a customer gives prior consent to a special product before a transaction is made, the receipt received by the customer may be printed with information indicating that the product is a special product and the details of the prior consent.

[0087] In addition, there are cases where the cleaning goods are returned without a ticket. In a case where a customer who comes to the store to pick up the cleaning goods loses the receipt, the store staff is unable to receive the receipt, for example, by identifying the transaction from member information, etc., and returning the corresponding cleaning goods. In such a case where the customer returns the cleaning goods without a ticket, for example, the customer may find the lost receipt after returning the cleaning goods. In this case, if the customer forgets that the corresponding cleaning goods have already been returned, the customer may come to the store with the receipt to receive the cleaning goods, but the cleaning goods have already been returned, which may cause trouble with the store ST. In order to avoid such trouble, the signature for the return without a ticket is a signature that the customer makes as proof that the return has been received without a ticket when the cleaning goods are returned without a ticket.

[0088] In this case, the manager MG operates the sign type selection area AR51 to select the abnormal part confirmation sign as the sign type, and then operates the sign type confirmation button BT51. When it is desired to interrupt the sign mode, the manager MG operates the cancel button BT 52. In response to the operation of the cancel button BT 52, the sign mode is ended and the sign type selection screen is cleared.

[0089] In response to operation of the signature type confirmation button BT51, the signature mode corresponding screen transitions from the signature type selection screen of Fig. 15(A) to the signature input screen of Fig. 15(B). On the signature input screen, a signature input area AR61, a confirmation button BT61, and a cancel button BT62 are arranged. When the signature input screen is displayed, the store clerk points touch panel display unit 205 at the customer and asks him to sign. The customer uses an operating object such as a stylus pen or a finger to handwrite a signature in signature input area AR61 on the display surface of touch panel display unit 205. The signature input area AR61 displays the trajectory of the handwritten signature. After inputting the signature, the customer operates the confirmation button BT61. In response to the operation of the confirmation button BT61, the signature input is confirmed, the signature mode ends, and the signature input screen is cleared. It should be noted that, when the cancel button BT62 is operated, the signature input is not confirmed and the display returns to the signature type selection screen of Fig. 15(A). Alternatively, in response to the operation of the cancel button BT62, the signature mode may be ended without the signature input being confirmed, and the signature mode compatible screen may be erased.

[0090] When the signature input as the abnormality location confirmation signature is confirmed, the mobile business terminal 200 associates (adds) the confirmed signature data with the information on the corresponding deposited item in the deposited item information. Furthermore, when the signature input as the new membership signature is confirmed, the mobile business terminal 200 causes the confirmed signature data to be included in the membership information of the customer. The membership information is stored in the management device 300, for example. When the signature input as the locker reservation contract signature is confirmed, the mobile business terminal 200 causes the confirmed signature data to be included in the stored item information for the corresponding transaction. Furthermore, when the signature input as the non-ticket return confirmation signature is confirmed, the mobile business terminal 200 processes the confirmed signature data so that it is included in the deposit history information. The deposit history information is stored in the management device 300. Furthermore, the signature data included in the deposit history information may be made displayable (output) on the mobile business terminal 200 or the store terminal device 100 in response to an operation, for example.

[0091] Then, when the registration of the deposited item corresponding to one transaction is completed, the mobile business terminal 200 transmits the deposited item information reflecting the registration contents of the deposited item corresponding to one transaction to the management device 300. When registering the deposited item, if there is a deposited item with an inspection image saved as described above, the mobile business terminal 200 links the inspection image to the corresponding deposited item in the deposited item information, and transmits the deposited item information to which the data of the inspection image has also been added to the management device 300.

[0092] Furthermore, the store terminal device 100 installed in the store ST may also be used to similarly register an abnormality when accepting a dry cleaning item as described above. In response to the acceptance of a dry cleaning item, the store terminal device 100 also displays a deposit acceptance screen in the same format as in Fig. 10 on the store clerk display unit 107, and can execute processes corresponding to registering an abnormality and entering a signature, as described in Figs. 11 to 15. In this case, for example, the store clerk may take an inspection image using a camera connected to the store terminal device 100.

[0093] [Checking for abnormalities when returning cleaning items] In the above example, when accepting dry cleaning items, the manager MG, while speaking with the customer, registers any abnormalities in the items (registers anomalies) and receives a signed consent from the customer. However, there are cases where, for example, a store clerk inspects cleaning items (checked items) received from a customer at a predetermined stage before transporting them to the factory. In this case, when an abnormality is found during inspection, the customer has not yet been served. In this case, the store clerk takes an image of the abnormality and registers the abnormality according to the procedure described with reference to Figs. 11 to 14. Then, for example, the store clerk reports the abnormality to the customer via a cleaning application, or by telephone, email, or the like, and checks for the treatment of the abnormality. Then, when the store ST returns an item to a customer after cleaning has been performed without any special treatment for any abnormalities, the store ST can have the customer check the inspection image taken when registering the abnormalities before returning the item. Alternatively, even if an abnormality is registered when the item is received and the customer agrees to perform cleaning processing without addressing the abnormality, the customer may be asked to check for the abnormality again when returning the item. When such a return procedure is performed by a store clerk operating the store terminal device 100 provided in the store ST, it is as follows.

[0094] First, in a return operation for returning a stored item, when a store clerk is returning a stored item for customer 1, the store clerk displays a return screen for the stored item corresponding to the slip number indicated on the storage slip brought by the customer on the store clerk display unit 107. At this time, the store clerk inputs the slip number, for example, by placing a quantity or by having the scanner 106 read the code information printed on the storage slip. The store terminal device 100 obtains the stored item information corresponding to the input slip number from the management device 300, and displays the return screen based on the obtained stored item information.

[0095] 16 shows an example of a return screen displayed on the store clerk display unit 107. In the return item list area AR11-R of the return screen in the figure, the items of the deposited items to be returned that correspond to the inputted slip number are displayed. In the figure, an example is shown in which one item of the deposited item corresponding to one pair of trousers is arranged. In the "item name" field of the items in the hold, an option indicator OP2 with the word "PHOTO" is placed. Such an option indicator OP2 indicates that an abnormality has been registered for the corresponding item. In this way, when the option sign OP2 is arranged in association with the information of the deposited product, the store clerk can operate the photo button BT11-R arranged on the return screen in the same figure. Note that, when multiple items of deposited products are arranged in the return target product list area AR11-R, an operation to select one of the items of deposited products with the option sign OP2 arranged thereon (for example, an operation to touch the item of deposited products) is performed, and then an operation to touch the photo button BT11-R is performed. In response to the operation of the photograph button BT11-R, an abnormality confirmation screen is displayed on the store clerk display unit 107.

[0096] 17 shows an example of the abnormality confirmation screen. Arranged on the abnormality confirmation screen are a product identification area AR31, an inspection image area AR32, and an inspection image guide area AR33. Also arranged on the abnormality confirmation screen are a "Previous" button BT41-1, a "Next" button BT41-2, a customer side display instruction button BT42, a return confirmation button BT43, and a cancel button BT44.

[0097] In the product identification area AR31, for example, a tag number and a product name are displayed as information for identifying the corresponding deposit product. In the inspection image area AR32, an inspection image registered by registering an abnormality in the corresponding deposit product is displayed. When the display of the abnormality confirmation screen starts, for example, the first inspection image is displayed in the inspection image area AR32. In addition, the date and time when the inspection image was captured is displayed in the inspection image area AR32. When multiple inspection images are registered, the clerk can switch between the inspection images displayed in the inspection image area AR32 in ascending order, such as the second image, the third image, etc., by operating the "Next" button BT41-2. Also, the clerk can switch between the inspection images displayed in the inspection image area AR32 in descending order by operating the "Previous" button BT41-1.

[0098] In the inspection image guide area AR33, the number of registered inspection images out of a maximum of three is shown, and the number of the inspection image currently being displayed in the inspection image area AR32 is also shown. In the inspection image guide area AR33 in the figure, the inspection image instruction areas AR333-1 and AR333-2 corresponding to the first and second inspection images are displayed in an active state. On the other hand, the inspection image instruction area AR333-3 corresponding to the third inspection image is displayed in an inactive state by being grayed out. This indicates that the number of registered inspection images corresponding to the checked item of pants is two. In addition, in the inspection image guide area AR33 in the same figure, the inspection image instruction area AR333-1 corresponding to the first inspection image is highlighted, indicating that the first inspection image is currently displayed in the inspection image area AR32. Note that the inspection image designation areas AR333 (AR333-1, AR333-2, AR333-3) may function as buttons, and the inspection image area AR32 may be switched to display an inspection image corresponding to the operated inspection image designation area AR333.

[0099] Furthermore, if the store clerk determines that the inspection image should also be checked by the customer, he or she operates the customer-side display instruction button BT42. In response to the operation of the customer-side display instruction button BT42, a customer-side abnormality confirmation screen including the same inspection image as that displayed in the inspection image area AR32 is displayed on the customer display unit 108 (not shown). The abnormality confirmation screen for customers may have a different appearance from the abnormality confirmation screen displayed on the store clerk display unit 107. For example, the abnormality confirmation screen for customers may not have the "Previous" button BT41-1, the "Next" button BT41-2, the customer side display instruction button BT42, the return confirmation button BT43, the cancel button BT44, and the like, which are to be operated by the store clerk. The customer can check for any abnormalities in the items by looking at the inspection image displayed on the customer display unit 108. For example, each time the customer-side display instruction button BT42 is operated, the abnormality confirmation screen for customers may be switched between being displayed and being erased.

[0100] It should be noted that the abnormality confirmation screen as described above can also be displayed on the mobile business terminal 200, but since a customer display unit is not connected to the mobile business terminal 200, the store clerk and customer can confirm the same abnormality confirmation screen as that displayed on the touch panel display unit 205. Alternatively, the mobile business terminal 200 may communicate with the store terminal device 100, and the abnormality confirmation screen transmitted from the mobile business terminal 200 may be displayed on the customer display unit 108 via the store terminal device 100. Alternatively, the mobile business terminal 200 may be connected so as to be able to directly communicate with the customer display unit 108, and the abnormality confirmation screen may be displayed on the customer display unit 108.

[0101] The store clerk will inform the customer that, as confirmed beforehand, the cleaning process was carried out without taking any particular action regarding any abnormalities in the item, and then ask the customer whether or not it is OK to return the item that has been cleaned. If the customer agrees to return the item after cleaning, the store clerk operates the return confirmation button BT43. In response to the operation of the return confirmation button BT43, the abnormality confirmation screen is cleared and the display returns to the return screen. At this time, the store terminal device 100 may, for example, add information that the customer has agreed to return the item (returnable information) to the information on the deposit history of the item. The store clerk then returns the item to the customer. On the other hand, if the customer does not agree to return the item on the spot, but instead requests the store ST to repair an abnormality, for example, the store clerk operates the cancel button BT44. When the cancel button BT44 is operated, the abnormality confirmation screen is cleared without the return being confirmed. In this case, the corresponding item may be managed as an item to be repaired, for example, by the store clerk operating the store terminal device 100.

[0102] [Example of abnormality registration processing procedure] An example of a processing procedure executed by the mobile business terminal 200 of this embodiment for abnormality registration will be described with reference to the flowchart in Fig. 18. Note that in the same figure, the processing corresponding to the operation of interrupting abnormality registration or returning to the previous screen is omitted, and the processing in the case where at least one inspection image is registered as abnormality registration is shown.

[0103] Step S201: The portable business terminal 200, with the clerk display unit 107 displaying a deposit acceptance screen, waits for an operation to be performed on the photo button BT11 as an abnormality registration declaration operation. Step S202: In response to the abnormality registration declaration operation being performed, the mobile business terminal 200 activates the imaging unit 206. Step S203: Moreover, the mobile business terminal 200 sets the initial value of the variable n, which indicates the order of the inspection image, to "1."

[0104] Step S204: The portable business terminal 200 causes the touch panel display unit 205 to display the n-th inspection image operation screen as an abnormality registration screen. Step S205: The portable business terminal 200 waits for an image capturing operation (operation of the photographing button BT21) to be performed while the n-th inspection image operation screen is displayed. Step S206: In response to the imaging operation being performed, the portable business terminal 200 acquires, as an inspection image, an image captured by the imaging unit 206 at the timing of the imaging operation.

[0105] Step S207: When the inspection image is acquired in step S206, the portable business terminal 200 displays the nth image confirmation screen on the touch panel display unit 205 in place of the nth imaging operation screen. Step S208: When an operation related to handwritten input is performed while the n-th image confirmation screen is displayed, the mobile business terminal 200 executes processing according to the operation. The operation related to handwritten input is, for example, an operation of specifying the color of a handwritten object by operating the handwritten color specification button BT32, an operation of drawing a handwritten object in the inspection image area AR21, an operation of erasing a handwritten object by operating the clear button BT33, etc.

[0106] Step S209: Also, the mobile business terminal 200 judges whether or not an operation (operation to declare shooting of the next image) has been performed on the "Next Photo" button BT34 while the nth image confirmation screen is being displayed. Note that since the "Next Photo" button BT34 is not arranged on the nth image confirmation screen corresponding to the last inspection image in the shooting order, the processing of step S209 is skipped. Step S210: When the next image capturing declaration operation is performed, the mobile business terminal 200 increments the variable n and transitions to the processing of step S204. As a result, the touch panel display unit 205 transitions to a state in which the nth imaging operation screen corresponding to the next inspection image is displayed.

[0107] Step S211: Moreover, the mobile business terminal 200 determines whether or not an operation (save end operation) has been performed on the save end button BT35 while the n-th image confirmation screen is being displayed. If it is determined that the save end operation has not been performed, the process returns to step S208. Step S212: On the other hand, when a save end operation is performed, the mobile business terminal 200 executes a process of registering up to the nth inspection image acquired so far. That is, the mobile business terminal 200 includes the n inspection images acquired so far as one piece of information about the corresponding deposited item in the deposited item information. If a handwritten object OBJ is drawn in the inspection image, the handwritten object OBJ is added and the inspection image is registered.

[0108] [Example of processing procedure for inspection when returning items] An example of a processing procedure executed by the store terminal device 100 in response to confirmation of an abnormality in a deposited item when returning the deposited item to a customer will be described with reference to the flowchart of Fig. 19. The processing in the figure is executed in a state where the return screen exemplified in Fig. 16 is displayed on the store clerk display unit 107.

[0109] Step S301: With the return screen displayed, the mobile business terminal 200 waits for an abnormality confirmation screen display operation to be performed. The abnormality confirmation screen display operation is performed by selecting one item of the deposited items from among the items of the deposited items to which the option mark OP2 is added in the return item list area AR11-R, and then touching the photo button BT11-R.

[0110] Step S302: In response to the anomaly confirmation screen display operation being performed, the mobile business terminal 200 acquires the corresponding inspection image. That is, the mobile business terminal 200 requests the management device 300 for an inspection image associated with the item of the deposit selected by the anomaly confirmation screen display operation. The management device 300 transmits the requested inspection image to the mobile business terminal 200. The mobile business terminal 200 acquires the received inspection image. Also, when the mobile business terminal 200 displays the return screen, the inspection image may be stepped on in the stored item information acquired from the management device 300. In this case, the mobile business terminal 200 can acquire the inspection image associated with the stored item of the item selected by the abnormality confirmation screen display operation from the stored item information stored in the RAM 103 for displaying the return screen. Step S303: The mobile business terminal 200 displays on the store clerk display unit 107 an abnormality confirmation screen (FIG. 17) in which the inspection image acquired in step S302 is arranged in the inspection image area AR32.

[0111] Step S304: In a state in which the abnormality confirmation screen is displayed, the mobile business terminal 200 judges whether or not an operation (customer side display instruction operation) has been performed on the customer side display instruction button BT42. Step S305: When a customer-side display instruction operation is performed, the mobile business terminal 200 displays an abnormality confirmation screen for customers on the customer display unit 108. The displayed abnormality confirmation screen for customers includes the same inspection image as that displayed in the inspection image area AR32 on the clerk display unit 107 side when the customer-side display instruction operation is performed.

[0112] Step S306: After the process of step S305, or if it is determined in step S305 that the customer side display instruction operation is not performed, the mobile business terminal 200 determines whether or not an operation for switching the inspection image displayed in the inspection image area AR32 (inspection image switching operation) has been performed. The inspection image switching operation is an operation on the "Previous" button BT41-1 or the "Next" button BT41-2. It may also be an operation performed on the inspection image instruction area AR333. Step S307: When an inspection image switching operation is performed, the mobile business terminal 200 switches the inspection image displayed in the inspection image area AR32.

[0113] Step S308: After the process of step S307, or if it is determined in step S306 that the inspection image switching operation is not performed, the mobile business terminal 200 determines whether or not a return confirmation operation has been performed. The return confirmation operation is an operation on the return confirmation button BT43. Step S309: When a return confirmation operation is performed, the mobile business terminal 200 changes the corresponding deposited item to a returnable product by adding returnable information to the deposit history information of the corresponding deposited item.

[0114] Step S310: If it is determined in step S308 that the return confirmation operation is not performed, the mobile business terminal 200 determines whether or not a cancel operation has been performed. The cancel operation is an operation on the cancel button BT44. If it is determined that a cancel operation has not been performed, the process returns to step S304. Step S311: After the process of step S309, or when a cancel operation is performed in step S310, the mobile business terminal 200 erases the abnormality confirmation screen that has been displayed up until that point. If the abnormality confirmation screen for the customer is also displayed when the cancel operation is performed, the abnormality confirmation screen for the customer is erased together with the abnormality confirmation screen displayed on the clerk display unit 107.

[0115] [Example of processing procedure in sign mode] Next, an example of a process procedure executed by the mobile business terminal 200 in response to the sign mode will be described with reference to the flowchart of FIG.

[0116] Step S401: Mobile business terminal 200 waits for a sign mode instruction operation to be performed. The sign mode instruction operation is an operation on sign buttons BT12, BT12-R, etc., arranged on an operation screen displayed on touch panel display unit 205 during customer interaction, such as a deposit acceptance screen or a return screen.

[0117] Step S402: The portable business terminal 200 sets the sign mode in response to the sign mode instruction operation, and then causes the touch panel display unit 205 to display the sign type selection screen (FIG. 15(A)). Step S403: The mobile business terminal 200 accepts a signature type selection operation performed on the signature type selection screen. The signature type selection operation here includes an operation of selecting a signature type performed on the signature type selection area AR51 and an operation on the signature type confirmation button BT51 to confirm the selected signature type.

[0118] Step S404: The mobile business terminal 200 that has accepted the above signature type selection operation displays the signature input screen (FIG. 15(B)) corresponding to the signature type whose selection has been confirmed. Here, when the signature input screen is displayed, the manager MG will turn the touch panel display unit 205 on which the signature input screen is displayed toward the customer in order to have the customer input a signature. At this time, if the display surface (operation surface) of the touch panel display unit 205 is dirty with fingerprint marks or the like, this may cause discomfort to the customer. Therefore, in conjunction with the display of the signature input screen, a message may be displayed toward the manager MG urging him to clean the display surface of the touch panel display unit 205, such as "Please clean the screen as we will be asking the customer to sign." The above-mentioned message may be displayed, for example, in a part of the signature input screen, or may be displayed as a pop-up window arranged on the signature input screen.

[0119] Step S405: The customer performs an operation of inputting a signature by handwriting (signature input operation) in the signature input area AR61 of the signature input screen displayed on the touch panel display unit 205. The portable business terminal 200 accepts the signature input operation. Step S406: When a signature is input by the signature input operation and the input signature is confirmed by operating the Confirm button BT61, the mobile business terminal 200 registers the input signature data. In other words, the mobile business terminal 200 associates the signature data with the information of the corresponding deposit item in the deposit item information.

[0120] [Invoice issuing control] The mobile business terminal 200 connected to the parent store terminal device 100 via the in-store network NW1 transmits print data to the parent store terminal device 100, for example, when the registration of a deposited item for one transaction is completed and settlement is finished. The parent store terminal device 100 outputs the received print data to a printing unit 109 (shared printer) connected to itself, and can cause the shared printer to issue a slip (receipt, deposit slip, store copy, factory copy, etc.) corresponding to the processing of the transaction on the mobile business terminal 200. However, if the parent store terminal device 100 issues a slip on the mobile business terminal 200 side at the timing when, for example, the parent store terminal device 100 has completed the registration of the deposited goods for one transaction and is about to finish the settlement and issue various slips, the issuance of the slip corresponding to the parent store terminal device 100 will be prevented. Also, the store clerk operating the parent store terminal device 100 will easily mistake the issued slip on the mobile business terminal 200 side for a slip corresponding to his / her own business. In other words, it is not desirable to issue a slip on the mobile business terminal 200 side in response to receiving print data from the mobile business terminal 200 at the timing when the parent store terminal device 100 is about to issue a slip. Therefore, in this embodiment, for example, when the parent store terminal device 100 has completed registration of the item and is displaying the sub-screen, and receives print data from the mobile business terminal 200, the issuance of a slip based on the received print data is prohibited.

[0121] The flowchart in FIG. 21 shows an example of the procedure for controlling ticket production, which the store terminal apparatus 100 executes in response to print data received from the portable business terminal 200. Step S501: The store terminal device 100 waits to receive print data transmitted from the portable business terminal 200 connected to the store terminal device 100 via the in-store network NW1. Step S502: When the print data is received, the store terminal apparatus 100 determines whether or not the sub-print screen is currently being displayed. Step S503: For example, when a screen other than the sub-screen, such as a deposit acceptance screen or a return screen, is displayed, the store terminal device 100 outputs the print data received from the mobile business terminal 200 to a shared printer connected to the store terminal device 100, thereby causing the shared printer to issue a receipt. Step S504: On the other hand, if the sub-print screen is displayed, the invoice corresponding to the received print data is not issued, and an error notification that the invoice cannot be issued is sent to the mobile business terminal 200. On receiving the error notification, the mobile business terminal 200 may display a message (invoice issuance impossible message) informing the manager MG that the timing is now such that the invoice cannot be issued. By this process, when the sub-plan screen is displayed, the portable business terminal 200 is prohibited from issuing a corresponding slip.

[0122] Here, in a predetermined area of ​​the operation screen displayed on the touch panel display unit 205 of the mobile business terminal 200, a status display showing the own status is performed. When the mobile business terminal 200 is connected to the store terminal device 100, the name of the in-store network NW1 to which the mobile business terminal 200 is connected (for example, the store name such as "XX Station Front Store") is displayed in the status display. By displaying the name of the in-store network NW1 in this way, if the terminal 200 is connected to another network for some reason, the manager MG can immediately grasp this fact. In addition, in the status display, for example, [S] is displayed to indicate that the mobile business terminal 200 is in a state of a satellite (or slave) terminal connected to the store terminal device 100. The status display may also show the satellite terminal number assigned to the satellite terminal. Furthermore, when the mobile business terminal 200 is in the process of transmitting print data to the store terminal apparatus 100, a display indicating that the print data is being transmitted may be displayed in a predetermined manner in the status display.

[0123] Meanwhile, a status display showing the status of the terminal is also displayed in a predetermined area of ​​the operation screen displayed on the store clerk display unit 107 of the store terminal device 100. When connected to the mobile business terminal 200, the status display shows that the terminal is the master terminal with respect to the mobile business terminal 200, for example, by displaying [M]. When print data is being received, the status display may show that the print data is being received in a predetermined manner. When the printing unit 109 is being caused to print using the received print data, the status display may show that printing is being performed in a predetermined manner.

[0124] The invoice issuance impossible message may be displayed, for example, by a pop-up screen on the touch panel display unit 205. The pop-up screen may include a message such as "Please wait for a while" to urge the user to wait until invoice issuance becomes possible because invoice is currently not possible to be issued, and a message such as "Printing will be done from in-store terminal No. 1" to inform the user of the store terminal 100 to which the printing unit 109 that will issue the invoice is connected when invoice issuance becomes possible. The store terminal 100 to which the printing unit 109 (shared printer) that will issue the invoice is connected may be indicated by a number assigned to each store terminal 100. Alternatively, the number assigned to the shared printer itself may be indicated instead of the store terminal 100 to which the printing unit 109 is connected.

[0125] Regarding retrying to issue an invoice when the issuance of the corresponding invoice is prohibited on the mobile business terminal 200 side, for example, the manager MG may confirm that the sub-plan screen is no longer displayed, and then perform an operation on the mobile business terminal 200 to instruct it to issue an invoice again, thereby causing the print data to be resent. Alternatively, when the store terminal device 100 transitions to a screen other than the sub-screen, it may send a command to the mobile business terminal 200 requesting resending of the print data, and the mobile business terminal 200 that receives the command may resend the print data. Alternatively, the store terminal device 100 may prohibit the issuance of a slip in response to the display of the sub-schedule screen, and then store (retain) the print data, and when a screen other than the sub-schedule screen is displayed, issue a slip using the stored print data. In addition, the timing at which the issuance of the invoice corresponding to the mobile business terminal 200 is prohibited may be any timing corresponding to the case where the parent store terminal device 100 is about to issue an invoice, and is not limited to the time when the parent store terminal device 100 is displaying the sub-screen as described above.

[0126] <Modification> A modification of this embodiment will now be described. [First Modification] In the above embodiment, a target signature type is selected from among a plurality of signature types by operating the signature type selection screen (FIG. 15(A)), and then a signature is input on the signature input screen (FIG. 15(B)). In response to this, for example, instead of the signature type selection screen of Fig. 15(A), a signature list screen showing a list of signature fields for each signature type may be displayed. In the signature list screen displayed in this way, for signature fields arranged for each signature type, the entered signature is displayed for those in which a signature has already been entered, and for those in which a signature has not been entered, the absence of a space indicates that no signature has been entered, for example. When an operation is performed to touch a signature field in which a signature has not been entered, a signature input screen for the signature type corresponding to the operated signature field may be displayed, allowing the signature to be entered.

[0127] [Second modified example] In the above embodiment, the in-store network NW1 to which the mobile business terminal 200 is to be connected is selected by the manager MG in response to an operation on the connection operation screen. However, the in-store network NW1 to which the mobile business terminal 200 is to be connected may be selected automatically. For example, the mobile business terminal 200 has a positioning function corresponding to, for example, a GPS (Global Positioning System) etc. The mobile business terminal 200 may compare its own position determined by the positioning function with address and location information for each store indicated in the connection usage information, and select the in-store network NW1 of the store located within a certain range from its own position as the connection destination. In this case, when there are multiple stores within a certain range from the mobile business terminal 200's location, the mobile business terminal 200 may present multiple in-store networks NW1 as connection destination candidates. Also, when there are a large number of in-store networks NW1 that are connection destination candidates, the mobile business terminal 200 may present the candidate order and the store that is most likely to be the connection destination, based on, for example, the distance of each store from the mobile business terminal's location.

[0128] [Third Modification] In the above embodiment, the store terminal device 100 permanently installed in the store ST is, for example, a stationary type. However, in a store ST where it is not preferable to install a stationary type store terminal device due to reasons such as a small area or cost, a mobile business terminal 200 may be provided as a store terminal device permanently installed in the store ST instead of the stationary type store terminal device 100. In this case, the operation screens related to the cleaning business, such as the deposit acceptance screen and return screen displayed on the mobile business terminal 200, may be displayed using data stored locally together with the application software for the cleaning business installed in the store terminal device. Alternatively, the store terminal device may display the operation screens related to the cleaning business using data downloaded from a predetermined server such as the management device 300.

[0129] Furthermore, when the mobile business terminal 200 is used as a store terminal device permanently installed in the store ST, the connection to the printer for issuing slips may be wired, but may also be connected by short-range wireless communication such as Bluetooth. Also, the drawer may be connected to the printer. In this case, the opening and closing of the drawer by the mobile business terminal 200 is controlled via the printer. Furthermore, even in an environment where a stationary store terminal device 100 is installed in a store ST, and the mobile business terminal 200 is used to support the manager's work, or as an additional permanent store terminal device, the configuration may be such that the mobile business terminal 200 and the printer are connected via short-range wireless communication as described above.

[0130] [Fourth Modification] In addition, when using the portable business terminal 200 for cleaning work at the store ST, the manager MG or a store clerk may hold the portable business terminal 200 in his / her hand and operate it, but the portable business terminal 200 may also be fixedly installed using, for example, an arm stand. For example, when registering an item for cleaning, the store clerk operates the mobile business terminal 200 while inspecting the dry-cleaned item, so it is not efficient to use the mobile business terminal 200 while holding it in one hand. Therefore, for example, if the mobile business terminal 200 is fixed to the upper side of the customer counter using an arm stand, the store clerk can operate the mobile business terminal 200 while inspecting the item without holding it. Also, in this case, the mobile business terminal 200 does not rest directly on the counter, so the counter can be used more widely. The orientation of the arm stand can also be freely changed. Therefore, when the customer is asked to confirm the registration result of the deposited item, the payment amount, etc. displayed on the mobile business terminal 200, or when the customer is asked to enter a signature, the display surface of the touch panel display unit 205 can be turned from the store clerk side to the customer side with the mobile business terminal 200 attached to the arm stand. Also, the manager MG or a store clerk may carry the portable business terminal 200 held by a strap such as a shoulder strap.

[0131] [Fifth Modification] For a deposit service involving the use of a mobile business terminal 200 connected to the in-store network NW1, the functions may be shared between the mobile business terminal 200 and a permanent store terminal device 100 as follows. In other words, for example, the mobile business terminal 200 may be used as a registration device that performs registration processing for items held in storage, and the stationary store terminal device 100 may be used as a settlement device that performs settlement processing in accordance with the results of the registration processing by the mobile business terminal 200. In this case, first, a store clerk (which may be a manager MG) operating the mobile business terminal 200 greets a customer who comes to the store to drop off their dry cleaning items, and registers the items. When an operation is performed to declare the completion of registration of the items corresponding to one transaction, the mobile business terminal 200 transmits settlement information reflecting the registration process results of the items to the store terminal device 100. In this case, if there are multiple store terminal devices 100, the store clerk operating the mobile business terminal 200 may perform an operation to specify the store terminal device 100 that should execute the settlement process from among the multiple store terminal devices 100. Alternatively, the mobile business terminal 200 may recognize the operating status (status) of the store terminal device 100 by communicating with the store terminal device 100, determine the store terminal device 100 that should execute the settlement process based on the operating status, and transmit the settlement information. The store clerk operating the mobile business terminal 200 performs an operation to declare the completion of registration of the deposited item as described above, and then tells the customer to go to the store terminal device 100 to which the settlement information was sent and make the payment (settlement). The customer goes to the store terminal device 100 to which the settlement information was sent, and makes the payment while speaking with the store clerk operating the store terminal device 100. The store clerk operating the store terminal device 100 operates the store terminal device 100 while speaking with the customer, and has the store terminal device 100 execute the settlement process. The store terminal device 100 that functions as a payment device may process payments in response to operations by customers, not by store staff. In this case, it is not necessary to have a store staff member operate the store terminal device 100. It should be noted that the customer may also be able to register the items using, for example, the mobile business terminal 200. However, when registering the items, many tasks are better performed by store clerks, such as inspection, classification of the items, and determining the type of washing required. From this point of view, in order to efficiently register the items, it is preferable to have the items registered according to the operations of the store clerks, as described above.

[0132] [Sixth Modification] A connection operation screen for connecting to the in-store network NW1 of the store ST may be displayed, for example, when the store-opening process is started by the mobile business terminal 200. In this case, the connection operation screen may be displayed such that selection items of the store ST and buttons for connection instruction operations and the like are arranged in a partial area of ​​the operation screen displayed in response to the store-opening process, for example.

[0133] [Summary of this embodiment] (1) As described above, one aspect of this embodiment is a product-related data processing system that includes a registration means for registering products and generating transaction information including information about the products registered in correspondence with a transaction, an input means for inputting additional information to be added in relation to a transaction (e.g., an inspection image or signature data), and a management number output means for outputting a management number (e.g., a tag number) assigned to manage the product. According to the above configuration, the product data processing system can register inspection images of abnormal parts of the products and input signatures or other documents to prove that the customer has agreed to certain items. This makes it possible to efficiently carry out the procedures for confirming certain items between the store and the customer at the store.

[0134] (2) Furthermore, one aspect of this embodiment is the product-related data processing system described in (1), in which an instruction means is provided for instructing the output of the additional information on a return screen corresponding to the process of returning a product that has been registered for deposit to a customer. According to the above configuration, when returning the item, the store clerk can operate the return screen to output the registered inspection image, etc.

[0135] (3) Furthermore, one aspect of this embodiment is the product-related data processing system described in (2), which further includes an additional information output means for outputting the additional information in response to an instruction by the instruction means, and displaying the additional information on a customer display device (e.g., customer display unit 108) as one aspect of the output. According to the above configuration, for example, an inspection image or the like can be displayed on the customer display unit 108 so that the customer can easily see it.

[0136] (4) Furthermore, one aspect of this embodiment is a product-related data processing system as described in any one of (1) to (3), which includes a display means for displaying information indicating the presence of the additional information (e.g., option indicator OP2) in association with information about the product that has been registered for storage in a list of the product that has been registered for storage displayed on a return screen corresponding to the process of returning the product that has been registered for storage to a customer. According to the above configuration, the store clerk can easily see which of the stored items have inspection images registered for them from the list of stored items presented on the return screen.

[0137] (5) Also, one aspect of this embodiment is a program for causing a computer provided in a product-related data processing system to function as a registration means for registering products and generating transaction information including information about the registered products corresponding to a transaction, an input means for inputting additional information to be added in relation to the transaction, and a management number output means for outputting a management number assigned to manage the product.

[0138] In addition, a program for implementing the functions of each device in the above-mentioned cleaning business system may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be read into a computer system and executed to perform processing as each device in the above-mentioned cleaning business system. Here, "reading a program recorded on a recording medium into a computer system and executing it" includes installing the program into a computer system. The "computer system" here includes hardware such as an OS and peripheral devices. The "computer system" may also include a plurality of computer devices connected via a network including the Internet, a WAN, a LAN, a dedicated line, and other communication lines. The "computer-readable recording medium" refers to a portable medium such as a flexible disk, an optical magnetic disk, a ROM, a CD-ROM, and a storage device such as a hard disk built into a computer system. In this way, the recording medium storing the program may be a non-transient recording medium such as a CD-ROM. The recording medium also includes a recording medium provided inside or outside the computer system that can be accessed from a distribution server in order to distribute the program. The code of the program stored in the recording medium of the distribution server may be different from the code of the program in a format executable by a terminal device. That is, the format in which the program is stored in the distribution server does not matter as long as the program can be downloaded from the distribution server and installed in a form executable by the terminal device. The program may be divided into multiple parts, each of which may be downloaded at a different time and then combined on the terminal device, or each of the divided programs may be distributed by a different distribution server. Furthermore, the term "computer-readable recording medium" includes a storage medium that holds a program for a certain period of time, such as a volatile memory (RAM) inside a computer system that is a server or client when a program is transmitted over a network. The program may also be one that realizes part of the above-mentioned functions.Furthermore, the above-mentioned functions may be realized in combination with a program already recorded in the computer system, that is, a so-called differential file (differential program). [Explanation of symbols]

[0139] 100 store terminal device, 102 memory unit, 103 RAM, 104 communication unit, 105 card reader, 106 scanner, 107 clerk display unit, 108 customer display unit, 109 printing unit, 110 cash storage unit, 200 portable business terminal, 201 CPU, 202 memory unit, 203 RAM, 204 communication unit, 205 touch panel display unit, 206 imaging unit, 300 management device, 400 customer portable terminal, 500 factory terminal

Claims

1. a registration means for executing a process of registering the cleaning items by storing information on the cleaning items requested by the customer in a storage unit; a display means for displaying information on the cleaning products registered by the registration means on a display unit; a printing means for causing a printing unit to print a slip corresponding to the cleaning item registered by the registration means; a reception means for receiving, by an operation on an operation screen, consent to consent items for receiving a service related to the registered cleaning item by the customer; The display means displays the operation screen in response to an operation of declaring that the customer who wishes to receive the service is not a registered customer of the dry cleaning store, The printing means does not print the slip until the accepting means accepts an operation on the operation screen as an acceptance of the consent items. Cleaning item processing system.

2. The reception means receives consent to use a cleaning item return service using a locker to which the cleaning items can be returned as an operation on an operation screen.

10. The cleaning item processing system of claim 1.

3. The reception means receives, as an operation on an operation screen, consent to certifying that the customer has received the returned cleaning items without using a slip indicating the registered cleaning items.

3. A cleaning item processing system according to claim 1 or 2.

4. A computer in a cleaning item processing system, a registration means for executing a process of registering the cleaning items by storing information on the cleaning items requested by the customer in a storage unit; a display means for displaying information about the cleaning products registered by the registration means on a display unit; a printing means for causing a printing unit to print a slip corresponding to the cleaning item registered by the registration means; A program for functioning as a reception means for receiving, as an operation on an operation screen, a customer's consent to the consent items for receiving a service related to the registered cleaning item, the display means displays the operation screen in response to receiving a declaration that the customer who wishes to receive the service is not a registered customer of the dry cleaning store; The printing means does not print the slip until the accepting means accepts an operation on the operation screen as an acceptance of the consent items. program.

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