Systems and methods to support career counseling

Abstract

To provide a career interview support system and method that contribute to improvement and uniformalization in quality of interviews, reduction in work burden on an administrator associated with execution of interviewing, and career development of employees and improvement in employee engagement.SOLUTION: A career interview support system 100 includes a career interview support server 102 and a user terminal 104. A questionnaire distribution part 211 distributes a questionnaire regarding a career interview to the user terminal 104 owned by an object employee of the carrier interview. A state measurement part 412 measures a career development state of the object employee based upon an answer of the object employee to the distributed questionnaire. A type classification part 212 classifies the measured career development state into any of a plurality of types. A policy determination part 213 determines a career interviewing execution policy corresponding to the classified type. An interview support processing part 413 displays the determined career interviewing execution policy on the user terminal 104.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention generally relates to computer technology for supporting career interviews.

Background Art

[0002] Many modern companies value human capital, such as employees' skills and abilities, as a source of sustainable value creation in the market. This concept of skills and abilities also includes emotional intelligence and psychology / behavior, which are the sources of "internal careers." In such companies, investments in human capital and various initiatives aimed at improving human capital are being carried out to enhance corporate value.

[0003] An example of the main human capital held by a company is employee engagement, which represents the nature and degree of an employee's relationship with their work and the company they work for. For example, the Employee Engagement Index, which quantitatively represents the state of employee engagement in a company, is often treated as an important key performance indicator (KPI) when evaluating corporate value today.

[0004] Also, many companies that highly evaluate employee career development, which has a strong correlation with the Employee Engagement Index, are known to be high-performing companies. Therefore, in the aforementioned companies practicing human capital management, various measures are being implemented to improve employee career development and employee engagement. In addition, various systems have been proposed to support the implementation of such measures (for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0005]

Patent Document 1

[0006] One of the measures implemented by companies to promote employee career development and improve employee engagement is a one-on-one interview (hereinafter referred to as "career interview") conducted by the employee's manager with the employee in question, with the primary objective of career development. When conducting such a career interview, the manager needs to understand the employee's current level of employee engagement and career development, and then appropriately communicate with the employee by asking questions and attentively listening to what the employee has to say. However, in reality, there is a wide variation in managers' communication skills and experience, and many managers lack sufficient skills and experience to conduct such communication appropriately. Due to these circumstances, the quality of communication in each career interview tends to depend on the individual manager's communication skills and experience, and the effectiveness of career interviews as a means of achieving the above objectives tends to be dependent on the manager. In addition, related to this, the workload of managers associated with conducting career interviews was significant.

[0007] On the other hand, employees also found it difficult to use the results of career counseling to improve their own career development or employee engagement.

[0008] In view of the above-mentioned problems, the present invention aims to provide career counseling support that contributes to improving and standardizing the quality of counseling, reducing the workload of managers involved in conducting counseling, and improving employee career development and employee engagement. [Means for solving the problem]

[0009] The system comprises a questionnaire distribution unit, a status measurement unit, a type classification unit, a policy decision unit, and an interview support processing unit. The questionnaire distribution unit distributes questionnaires related to career interviews to user terminals owned by employees who are the target of career interviews. The status measurement unit measures the career development status of the target employees based on their responses to the distributed questionnaires. The type classification unit classifies the measured career development status into one of several career development types, each representing a type of career development status. The policy decision unit identifies the implementation policy corresponding to the classified career development type from the career interview support information, which represents the implementation policy for each career development type, and decides on the identified implementation policy as the implementation policy for the career interview with the target employee. The interview support processing unit displays the decided career interview implementation policy on the user terminal owned by the target employee's manager, who is the other party to the career interview. A career interview is an interview conducted in a one-on-one format between the employee's manager and the employee, with the primary purpose of promoting the employee's career development. Career development refers to the formulation of employee career plans and the development of employees' professional skills to realize those plans. Career development status represents the degree to which employees have achieved their career plans and their level of proficiency in professional skills. The policy for conducting career interviews includes the dialogue strategy of the manager conducting the interview.

[0010] Furthermore, the problems disclosed in this application and their solutions will be made clear from the description in the section on embodiments for carrying out the invention and from the drawings. [Effects of the Invention]

[0011] According to the present invention, it is possible to provide career counseling support that contributes to improving and standardizing the quality of counseling, reducing the workload of managers related to conducting counseling, and improving employee career development and employee engagement. [Brief explanation of the drawing]

[0012] [Figure 1] An example configuration of a career counseling support system according to the embodiment is shown. [Figure 2] An example of the overall flow of the process performed in the embodiment is shown. [Figure 3] The outline of the WCM questionnaire is shown. [Figure 4] A configuration example of the WCM questionnaire question table is shown. [Figure 5] An example of the flow of the WCM questionnaire process is shown. [Figure 6] An example of the WCM questionnaire display screen is shown. [Figure 7] A configuration example of the WCM questionnaire response table is shown. [Figure 8] An example of the screen after receiving the WCM questionnaire response is shown. [Figure 9] The outline of the WCM model is shown. [Figure 10] The relationship between the WCM model and the career development status is shown. [Figure 11] An example of the flow of the interview support data generation process is shown. [Figure 12] A configuration example of the career development type table is shown. [Figure 13] A configuration example of the interview implementation policy table is shown. [Figure 14] An example of the flow of the career interview support process is shown. [Figure 15] An example of the interview support screen for administrators is shown. [Figure 16] An example of the interview support screen for employees is shown.

Mode for Carrying Out the Invention

[0013] In the following description, the "interface device" may be one or more interface devices. The one or more interface devices may be at least one of the following. · One or more I / O (Input / Output) interface devices. The I / O (Input / Output) interface device is an interface device for at least one of an I / O device and a remote display computer. The I / O interface device for the display computer may be a communication interface device. At least one I / O device may be either an input device such as a user interface device, for example, a keyboard and a pointing device, or an output device such as a display device. · One or more communication interface devices. The one or more communication interface devices may be one or more homogeneous communication interface devices (for example, one or more NICs (Network Interface Cards)) or two or more heterogeneous communication interface devices (for example, a NIC and an HBA (Host Bus Adapter)).

[0014] Also, in the following description, "memory" is one or more memory devices which are an example of one or more storage devices and may typically be a main memory device. At least one memory device in the memory may be a volatile memory device or a non-volatile memory device.

[0015] Also, in the following description, "persistent storage device" may be one or more persistent storage devices which are an example of one or more storage devices. The persistent storage device may typically be a non-volatile storage device (for example, an auxiliary storage device), specifically, for example, an HDD (Hard Disk Drive), an SSD (Solid State Drive), an NVME (Non-Volatile Memory Express) drive, or an SCM (Storage Class Memory).

[0016] Also, in the following description, "storage device" may be at least the memory of the memory and the persistent storage device.

[0017] Furthermore, in the following explanation, "processor" may refer to one or more processor devices. At least one processor device may typically be a microprocessor device such as a CPU (Central Processing Unit), but may also be other types of processor devices such as a GPU (Graphics Processing Unit). At least one processor device may be single-core or multi-core. At least one processor device may be a processor core. At least one processor device may be a broad-sense processor device such as a circuit that is a collection of gate arrays defined by a hardware description language that performs some or all of the processing (e.g., FPGA (Field-Programmable Gate Array), CPLD (Complex Programmable Logic Device), or ASIC (Application Specific Integrated Circuit)).

[0018] Furthermore, in the following explanation, functions may be described using the expression "yyy section," but a function may be implemented by the execution of one or more computer programs by a processor, by one or more hardware circuits (e.g., FPGA or ASIC), or by a combination thereof. When a function is implemented by the execution of a program by a processor, the defined processing is carried out using memory and / or interface devices as appropriate, so the function may be at least a part of the processor. Processing described with a function as the subject may be processing performed by the processor or a device having that processor. Programs may be installed from program source. Program source may be, for example, a program distribution computer or a computer-readable recording medium (e.g., a non-temporary recording medium). The description of each function is an example, and multiple functions may be combined into one function, or one function may be divided into multiple functions.

[0019] Furthermore, in the following explanation, the process may be described using "program" as the subject, but the process described using "program" as the subject may also be a process performed by a processor or a device having such a processor. Also, two or more programs may be implemented as a single program, or one program may be implemented as two or more programs.

[0020] Furthermore, in the following explanation, the term "xxx table" may be used to describe information from which an output is obtained for a given input. This information can be a table of any structure, or it can be a neural network that generates an output for a given input, or a learning model such as a genetic algorithm or random forest. Therefore, "xxx table" can be referred to as "xxx information." Also, in the following explanation, the structure of each table is just an example; one table may be divided into two or more tables, or all or part of two or more tables may be combined into a single table.

[0021] Furthermore, in the following explanation, "UI" is an abbreviation for User Interface, but typically refers to GUI (Graphical User Interface).

[0022] Furthermore, in the following explanation, a system that supports career interviews will be referred to as a "career interview support system." A "career interview support system" may consist of one or more physical computers, a software-defined system implemented by at least one physical computer running predetermined software, or a system implemented on a cloud infrastructure (typically a combination of multiple types of computing resources, including processors and memory devices). For example, if a computer has a display device and displays information on its own display device, that computer may be a career interview support system. Also, for example, if a first computer (e.g., a server) transmits output information to a remote second computer (a display computer (e.g., a user terminal described later)) and the display computer displays that information (the first computer displays information on the second computer), then at least the first computer among the two computers may be a career interview support system. In other words, the career counseling support system "displaying output information" may mean either displaying the output information on a display device owned by the computer, or the computer transmitting the output information to a display computer (in the latter case, the output information is displayed by the display computer).

[0023] Furthermore, the terms used in the following explanation are defined as follows: As mentioned above, a "career consultation" is a one-on-one meeting conducted by the employee's manager with the employee, with the primary objective of promoting the employee's career development. "Career development" refers to the formulation of employee career plans and the development of employees' professional skills to realize those career plans. Examples include an employee's career plan being to transfer to the UK branch, and acquiring the appropriate language skills to achieve that transfer. "Career development status" represents the degree to which an employee has achieved their career plan and their proficiency in professional skills. Examples include whether the employee has sufficient experience to qualify for a transfer to the UK branch, or their language proficiency test scores. The "implementation policy" for career interviews includes the dialogue policy of the manager who is conducting the career interview. For example, it describes the order of topics discussed in the career interview (hereinafter also referred to as the "dialogue flow"), the type of questions to be asked of the employee, the way of communication with the employee, and the policy regarding support, advice, and assistance to the employee. "WILL" is an indicator that represents a self-assessment of career awareness and actions toward self-growth and self-realization through work and business. "CAN" is an index that represents self-assessment of understanding, awareness, motivation, and actions toward skill development. "MUST" is an indicator that represents self-assessment of understanding, recognition, motivation, and actions toward work objectives.

[0024] The following description of the embodiment will be based on an example of a career consultation conducted between a supervisor and an employee who is the supervisor's subordinate.

[0025] Career consultations may be conducted online or offline. They may be held quarterly, semi-annually, or annually. They may be held regularly or irregularly.

[0026] This embodiment will now be described in detail.

[0027] In this embodiment, the career counseling support system first distributes a questionnaire about the career counseling to the user terminals of the employee who is the target of the career counseling (hereinafter also simply referred to as "employee"), who is a user of the system. When the employee enters their answers to the distributed questionnaire, the career counseling support system then measures the employee's career development status based on the entered answers and classifies the measured career development status into one of several career development types, which are categories of career development status. The employee's career development status measured by the career counseling support system and the employee's career development type classified by the career counseling support system are displayed on the user terminal owned by the employee and on the user terminal owned by the administrator, who is a user of the system. This career development status and career development type of the employee who is the target of the career counseling are calculated by the career counseling support system based on the employee's answers to the questionnaire, which are answered based on their own subjective opinion. In other words, by answering the questionnaire based on their own subjective opinion, the employee who is the target of the career counseling can objectively view their own career development status and career development type. This allows the career counseling support system to provide career counseling support to employees who are the target of career counseling, contributing to their own career development and improved employee engagement. Furthermore, both the employee being counseled (a subordinate) and their supervisor (a manager) can check the employee's career development status and career development type displayed on their respective user terminals before the career counseling session, enabling high-quality communication within the limited time available for the counseling session. In this way, the career counseling support system can provide career counseling support that contributes to improving the quality of the counseling sessions.

[0028] Furthermore, the career counseling support system identifies the implementation policy corresponding to the classified career development type from the career counseling support information, which represents the implementation policy for each career development type, and decides on the identified implementation policy as the implementation policy for the career counseling with the employee in question. The implementation policy for the career counseling determined by the career counseling support system is displayed on the user terminal of the manager who is the supervisor of the employee in question. By following this implementation policy, the manager can appropriately communicate with the employee in question, regardless of their level of communication skills or experience, by asking questions and listening attentively to the employee's words. Therefore, even if the manager has low communication skills or limited experience, they can appropriately conduct career counseling without having to undergo additional training. In this way, the career counseling support system can provide career counseling support that contributes to reducing the workload of managers.

[0029] Figure 1 shows an example of the configuration of a career counseling support system according to an embodiment.

[0030] In the career interview support system 100, multiple user terminals 104a, 104b, 104c...104n (hereinafter collectively referred to as "user terminals 104" when referring to them together or without distinction) are connected to the career interview support server 102 via the internet 600. In this embodiment, the user terminals 104 are assumed to be mobile devices such as smartphones and tablets. The user terminals 104 may also be general-purpose computers such as laptop PCs. The user terminals 104 and the internet 600 are connected wirelessly, but they may also be connected via a wired connection.

[0031] In other words, the career interview support system 100 includes a career interview support server 102 and a user terminal 104, as shown in Figure 1. Each component of the user terminal 104 and the career interview support server 102 is realized by hardware including a processor device such as a CPU (Central Processing Unit) and various coprocessors (hereinafter also simply referred to as "processor"), storage devices such as memory and storage, and wired or wireless communication lines and interface devices that connect them, as well as software stored in the storage device that supplies processing instructions to the arithmetic unit. In other words, the career interview support system 100 may be realized by the cooperation of the career interview support server 102 and the user terminal 104.

[0032] The memory device stores at least the career interview support program. The career interview support program is a computer program designed to assist with career interviews. When the career interview support program is executed by the processor, processes such as WCM questionnaire processing, interview support data generation, and career interview support processing are performed. Details of these processes will be described later.

[0033] The career counseling support program may consist of device drivers, an operating system, various application programs located at higher layers, and libraries that provide common functions to these programs. The blocks described below represent functional units, not hardware units.

[0034] (Career consultation support server 102) The career interview support server 102 has the following functional blocks: a data processing unit 21, a data storage unit 22, a user interface unit 23, and a communication unit 24.

[0035] The data processing unit 21 performs various data processing operations based on user input detected by the user interface unit 23, data acquired by the communication unit 24, and programs and data stored in the data storage unit 22. The data processing unit 21 also functions as an interface for the user interface unit 23, the communication unit 24, and the data storage unit 22.

[0036] The data processing unit 21 has functional blocks including a questionnaire distribution unit 211, a classification unit 212, and a policy decision unit 213.

[0037] The survey distribution unit 211 executes the process of distributing a survey regarding the career interview to the user terminal 104 owned by the employee who is the target of the career interview. Details of this process performed by the survey distribution unit 211 will be described later in the explanation of the WCM survey process illustrated in Figure 5.

[0038] The classification unit 212 performs a process to classify the career development status measured by the status measurement unit 412 (described later) into one of several career development types, each of which is a type of career development status.

[0039] The policy decision unit 213 identifies the implementation policy corresponding to the career development type classified by the type classification unit 212 from the career interview support information, which represents the implementation policy for career interviews for each career development type, and executes a process to determine the identified implementation policy as the implementation policy for the career interview with the employee who is the target of the career interview.

[0040] Details of the processing performed by the classification unit 212 and the processing performed by the policy decision unit 213 will be described later in relation to Figure 11.

[0041] The data processing unit 21 can realize these functional blocks by executing a predetermined program.

[0042] The data storage unit 22 is configured using a storage device such as RAM or flash memory, and stores in the storage device a program that supplies various processing instructions to the data processing unit 21, and data representing various information used in the processing executed by the data processing unit 21. For example, data representing the questions of the WCM questionnaire stored in the question data storage unit 221 (hereinafter referred to as "WCM questionnaire question data") and data representing the employee's responses to the WCM questionnaire stored in the response data storage unit 222 (hereinafter referred to as "WCM questionnaire response data") are stored in the storage device by the data storage unit 22. The WCM questionnaire refers to a questionnaire administered to employees who are the target of a career interview before the career interview is held, in order to understand the career development status of the employee. This questionnaire is called a WCM questionnaire because it focuses on the employee's WILL, CAN, and MUST. The data processing unit 21 can realize the respective functional blocks of the questionnaire distribution unit 211, the classification unit 212, and the policy decision unit 213 by reading and writing this information to the data storage unit 22.

[0043] The data storage unit 22 includes the following functional blocks: a question data storage unit 221, an answer data storage unit 222, a type data storage unit 223, an interview support data storage unit 224, and an employee information data storage unit 225.

[0044] The question data storage unit 221 primarily stores WCM questionnaire question data, represented by the WCM questionnaire question table illustrated in Figure 4. Details of the WCM questionnaire and its questions will be described later in relation to Figures 3 to 5.

[0045] The response data storage unit 222 primarily stores WCM questionnaire response data, which is represented by the WCM questionnaire response table illustrated in Figure 7.

[0046] The type data storage unit 223 stores data representing the types of career development status (hereinafter referred to as "career development types"), which are represented by the career development type table illustrated in Figure 12. Details of the career development types will be described later in relation to Figures 11 and 12.

[0047] The interview support data storage unit 224 stores interview support data. Interview support data refers to data used to support career interviews. Details of the interview support data will be described later in relation to Figure 11. The interview support data storage unit 224 also stores data representing the implementation policy for career interviews for each career development type, as shown by the interview implementation policy table illustrated in Figure 13.

[0048] The employee information data storage unit 225 stores data representing employee information.

[0049] The user interface unit 23 accepts user input and is responsible for processing related to the user interface, such as displaying images and outputting sound. The user interface unit 23 has functional blocks for input unit 231 and output unit 232. The input unit 231 detects various operations from the user. The input unit 231 is configured using, for example, a keyboard, pointing device, or touch panel. The output unit 232 performs actions such as displaying images on the screen or outputting sound to the user. The output unit 232 is configured using, for example, a liquid crystal display or touchscreen.

[0050] The communications unit 24 is responsible for processing communications between user terminals 104 owned by each user, such as administrators and employees, and other devices such as server equipment, via the Internet 600 (an example of a communication network). The communications unit 24 is configured using, for example, a NIC (Network Interface Card) or an HBA (Host Bus Adapter).

[0051] (User terminal 104) The user terminal 104 has functional blocks including a data processing unit 41, a data storage unit 42, a user interface unit 43, and a communication unit 44.

[0052] The data processing unit 41 performs various data processing operations based on user input detected by the user interface unit 43, data acquired by the communication unit 44, and programs and data stored in the data storage unit 42. The data processing unit 41 also functions as an interface for the user interface unit 43, the communication unit 44, and the data storage unit 42.

[0053] The data processing unit 41 includes the following functional blocks: a questionnaire processing unit 411, a situation measurement unit 412, and an interview support processing unit 413.

[0054] The survey processing unit 411 performs various processes related to the WCM survey and the feedback survey. Details of these processes performed by the survey processing unit 411 will be described later in the explanation of the WCM survey processing illustrated in Figure 5.

[0055] The status measurement unit 412 performs a process to measure the career development status of an employee based on the employee's response to the distributed WCM questionnaire. Details of this process performed by the status measurement unit 412 will be described later in relation to Figure 11.

[0056] The interview support processing unit 413 executes processes to support career interviews. These processes executed by the interview support processing unit 413 are referred to as career interview support processes. These career interview support processes include displaying the decided career interview implementation policy on a user terminal held by the manager of the employee who is the other party to the career interview. Details of the career interview support processes will be described later in relation to Figure 14.

[0057] The data processing unit 41 can realize these functional blocks by executing a predetermined program.

[0058] Furthermore, the data processing unit 41 of the user terminal 104 may be formed as a software module downloaded from the career interview support server 102 as part of the functions of the data processing unit 21. Alternatively, the data processing unit 41 of the user terminal 104 may work in conjunction with the career interview support server 102 to realize the career interview support system 100.

[0059] The data storage unit 42 is configured using a storage device such as RAM or flash memory, and stores a program that supplies various processing instructions to the data processing unit 41, and data representing various information used in the processing executed by the data processing unit 41. By reading and writing this information to the data storage unit 42, the data processing unit 411 can realize the aforementioned functional blocks of the questionnaire processing unit 411, the situation measurement unit 412, and the interview support processing unit 413.

[0060] The user interface unit 43 accepts user input and is responsible for processing related to the user interface, such as displaying images and outputting sound. The user interface unit 43 has functional blocks for input unit 431 and output unit 432. The input unit 431 detects various operations from the user. The input unit 431 is configured using, for example, a keyboard, pointing device, or touch panel. The output unit 432 performs actions such as displaying images on the screen or outputting sound to the user. The output unit 432 is configured using, for example, a liquid crystal display or touchscreen.

[0061] The communications unit 44 is responsible for processing communication with the career interview support server 102 via the internet 600. The communications unit 44 acquires data representing various information from the career interview support server 102, and the data processing unit 41 displays various screens, described later, on the user interface unit 43. The user interface unit 43 also detects various inputs from the user, such as employees or administrators, and the data processing unit 41 notifies the career interview support server 102 of the input information via the communications unit 44. In response to this input information, the data processing unit 21 of the career interview support server 102 works in cooperation with the data processing unit 41 of the user terminal 104 to execute various processes in the career interview support system 100.

[0062] In this embodiment, the functions of the career interview support system 100 have been described as being implemented by multiple interconnected computer devices or server devices. However, these functions may be implemented integrally by a single computer device. Alternatively, the system may consist of a general-purpose computer such as a laptop PC and a web browser installed on it, or it may consist of a web server.

[0063] Furthermore, in this embodiment, the status measurement unit 412 is described as performing the process of measuring the career development status of employees who have responded to the WCM questionnaire. However, the status measurement unit 412 may perform this process independently or in cooperation with the data processing unit 21 of the career interview support server 102. In other words, the process may be performed in the career interview support server 102. The functional blocks of the career interview support system 100 shown in Figure 1 are just examples, and the data processing unit of the career interview support server may have a functional unit corresponding to the status measurement unit. Of course, such modifications can also be applied to other functional units.

[0064] Next, an example of the processing performed in this embodiment will be described.

[0065] Figure 2 shows an example of the overall process flow performed in this embodiment.

[0066] In step S201, the data processing unit 21 of the career interview support server 102 receives an account creation request from the user terminal 104 of an employee who wishes to use the career interview support system 100, via the communication unit 24, and creates a new account for that employee. This assigns the employee an ID, which uniquely identifies each employee who uses the career interview support system 100. If an employee who wishes to use the career interview support system 100 already has an employee ID, step S201 may be omitted. The account creation request in step S201 may also be automatically sent when the software module of the career interview support system 100 is installed on the employee's user terminal 104. Furthermore, in step S201, the data processing unit 21 may also accept registration of basic information such as the employee's department and position, and employee information representing the employee's career profile and its tendencies. Once the processing in step S201 is complete, the data processing unit 21 proceeds to step S202.

[0067] In step S202, the data processing unit 21 of the career interview support server 102 performs WCM questionnaire processing in cooperation with the data processing unit 41 of the user terminal 104. Details of the WCM questionnaire processing will be described later in relation to Figure 5. The data processing unit 21 of the career interview support server 102 performs WCM questionnaire processing using the questionnaire distribution unit 211. On the other hand, the data processing unit 41 of the user terminal 104 performs WCM questionnaire processing using the questionnaire processing unit 411. Once the processing in step S202 is complete, the data processing unit 21 proceeds to step S203.

[0068] In step S203, the data processing unit 21 of the career interview support server 102 works in conjunction with the data processing unit 41 of the user terminal 104 to execute the career interview support process. Details of the career interview support process will be described later in relation to Figure 14. Once the processing in step S203 is complete, the data processing unit 21 proceeds to step S204.

[0069] In step S204, the data processing unit 41 of the user terminal 104 of the manager who is the supervisor of the employee being interviewed receives the manager's interview evaluation input via the input unit 431 using the interview support processing unit 413, and transmits it to the career interview support server 102 via the communication unit 44. This interview evaluation is intended to provide feedback after the career interview and includes an evaluation of the content of communication during the career interview, as well as an evaluation of the interviewee's career development status and employee engagement obtained through the career interview, such as the employee being interviewed. This process in step S204 may also be executed on the user terminal 104 of the employee being interviewed. Once the processing in step S204 is complete, the data processing unit 21 proceeds to step S205.

[0070] In step S205, the data storage unit 22 of the career interview support server 102 stores the data representing the interview evaluation that was received via the communication unit 24 and input in step S204. Once the processing in step S205 is complete, the data processing unit 21 of the career interview support server 102 terminates the process shown in Figure 2.

[0071] Of the processes shown in Figure 2, steps S201 to S202 are executed before the career interview. Step S203 is executed before and / or during the career interview. Step S204 is executed during and / or after the career interview. Step S205 is executed after the career interview.

[0072] Figure 3 shows an overview of the WCM questionnaire.

[0073] The WCM questionnaire is a multiple-choice questionnaire administered to employees who are scheduled for a career consultation before the consultation takes place. As illustrated in Figure 3, the WCM questionnaire asks employees to answer questions that are broadly categorized into three types: "WILL relative to MUST," "WILL relative to CAN," and "Relationship between MUST and CAN." There are eight questions in each of the three categories. Furthermore, each question is based on a unique perspective. For example, the question "Do you fully understand the company's vision and the workplace's mission?" under "WILL relative to MUST," as shown in Figure 3, is a question about "understanding of work." Employees scheduled for a career consultation answer each of the 24 questions, each using a 7-point scale with the options "Strongly disagree (1)," "Somewhat disagree (2)," "Somewhat disagree (3)," "Neither agree nor disagree (4)," "Somewhat agree (5)," "Strongly agree (6)," and "Strongly agree (7)," by selecting the appropriate option.

[0074] Furthermore, the responses of employees to questions classified as "WILL versus MUST" during career interviews are quantified by the situation measurement unit 412 and expressed in the WCM model described later as the distance between the center coordinates of the circle representing MUST and the center coordinates of the circle representing WILL.

[0075] Similarly, the responses of employees to questions categorized as "WILL relative to CAN" in career interviews are represented in the WCM model described later as the distance between the center coordinates of the circle representing CAN and the center coordinates of the circle representing WILL. In addition, the responses of employees to questions categorized as "the relationship between MUST and CAN" are represented in the WCM model described later as the distance between the center coordinates of the circle representing MUST and the center coordinates of the circle representing CAN.

[0076] In this embodiment of the career interview support system 100, the WCM questionnaire is administered as a multiple-choice questionnaire using a 7-point scale. However, the number of options in the WCM questionnaire can be changed as appropriate. For example, the WCM questionnaire may be administered using a 9-point scale or a 5-point scale.

[0077] Furthermore, the WCM questionnaire may be conducted as a free-response questionnaire. In this case, the situation measurement unit 412 may use known natural language processing techniques to quantify the responses of the employees being interviewed for career guidance.

[0078] Furthermore, the WCM questionnaire in this embodiment consists of eight questions each for three categories: "WILL relative to MUST," "WILL relative to CAN," and "Relationship between MUST and CAN." However, the number and breakdown of question types in the WCM questionnaire, as well as the number of questions for each type, can be changed as appropriate.

[0079] Figure 4 shows an example of the configuration of the WCM questionnaire question table stored in the question data storage unit 221.

[0080] The WCM Questionnaire Table 400 is a table for managing the WCM questionnaire question data mentioned above. The WCM Questionnaire Table 400 has a record for each question. Each record represents the Question ID, which is the identification number of the question data, the classification of the question, the specific content of the question, and the perspective from which the question is based. In other words, the WCM Questionnaire Table 400 represents the content of each question data by recording, for each record, the Question ID that identifies the question data representing each individual question, and linking it with the classification, specific content, and perspective of the question data that the question data represents. In the example shown in Figure 4, the WCM Questionnaire Table 400 records that the question data assigned the Question ID "MW-01" is classified as "WILL versus MUST," the content of the question is "I fully understand the company's vision and the workplace's mission," and the question asks about "understanding of work."

[0081] Figure 5 shows an example of the WCM questionnaire processing flow.

[0082] The WCM questionnaire processing illustrated in Figure 5 is a process that takes place between the user terminal 104 owned by the employee being interviewed for career counseling and the career counseling support server 102.

[0083] In step S501, the data processing unit 41 of the user terminal 104 sends a WCM questionnaire start instruction to the career interview support server 102 via the communication unit 44 using the questionnaire processing unit 411.

[0084] In step S502, when the data processing unit 21 of the career interview support server 102 receives a WCM questionnaire start instruction via the communication unit 24, the questionnaire distribution unit 211 distributes the WCM questionnaire question data stored in the question data storage unit 221 to the user terminal 104 via the communication unit 24.

[0085] In step S503, when the data processing unit 41 of the user terminal 104 receives WCM questionnaire question data via the communication unit 24, the output unit 432 displays the WCM questionnaire question information on the display of the user terminal 104. An example of the display screen at this time is shown in Figure 6 as the WCM questionnaire display screen. The WCM questionnaire question information delivered to the user terminal 104 is displayed one question at a time in a chatbot dialogue format, as shown in Figure 6. The WCM questionnaire display screen also displays the question and answer buttons representing the answer choices for answering the question, as shown in Figure 6. Note that the display format of the WCM questionnaire display screen is not limited to the format exemplified in Figure 6 and can be changed as appropriate.

[0086] In step S504, when the input unit 431 detects an employee's input operation to the answer button on the WCM questionnaire display screen shown in Figure 6, the questionnaire processing unit 411 of the user terminal 104 accepts it as the employee's answer input to the WCM questionnaire. When the questionnaire processing unit 411 accepts the employee's answer input to the WCM questionnaire, the output unit 432 transitions the WCM questionnaire display screen shown in Figure 6 and displays the next question on the display of the user terminal 104.

[0087] In step S505, the data processing unit 41 of the user terminal 104 transmits the WCM questionnaire response data received in step S504 to the career interview support server 102 via the communication unit 44, using the questionnaire processing unit 411.

[0088] In step S506, the data processing unit 21 of the career interview support server 102 receives the WCM questionnaire response data, which was input in step S504, via the communication unit 24. Upon receiving this data, the response data storage unit 222 generates a record representing the employee's response in the WCM questionnaire response table 700. An example of the configuration of this WCM questionnaire response table is shown in Figure 7. The WCM questionnaire response table 700 is a table for managing the WCM questionnaire response data described above. The WCM questionnaire response table 700 has a record for each employee who is a respondent to the WCM questionnaire. Each record represents the employee ID, which is the employee's identification number, the question ID of the question answered by the employee, the number of the answer choice representing the answer to that question, and the date and time of the response. In other words, the WCM questionnaire response table 700 represents the content of each employee's response by recording, for each record, the question ID that identifies the question, the answer to that question data, and the date and time of the response. As shown in the example in Figure 7, the WCM questionnaire response table 700 records that an employee with employee ID "U412-2-00052" responded "Strongly agree (7)" to the question "Do you fully understand the company's vision and workplace mission?", which was assigned question ID "MW-01", at 3:40 PM on March 16, 2022.

[0089] In step S507, the data processing unit 21 of the career interview support server 102 executes the interview support data generation process. Details of the interview support data generation process will be described later in relation to Figure 11.

[0090] In step S508, the data processing unit 21 of the career interview support server 102 transmits the data representing the career development status of the employee, which was generated in the interview support data generation process in step S507, to the user terminal 104 via the communication unit 24.

[0091] In step S509, when the data processing unit 41 of the user terminal 104 receives data representing the employee's career development status via the communication unit 44, the output unit 432 displays the employee's career development status as visualized information on the user terminal 104's display. An example of the display screen at this time is shown in Figure 8 as the screen after receiving the WCM questionnaire response. The information representing the employee's career development status transmitted to the user terminal 104 is displayed as a WCM model consisting of three circles—a circle representing WILL, a circle representing CAN, and a circle representing MUST—drawn on the same coordinate plane, as shown in Figure 8. In addition, the screen after receiving the WCM questionnaire response displays questionnaire questions about the employee's impressions of the visualized information representing their career development status, and answer buttons representing the options for answering the questions, as shown in Figure 8. Note that the display format of the screen after receiving the WCM questionnaire response is not limited to the format exemplified in Figure 8 and can be changed as appropriate.

[0092] In step S510, when the input unit 431 detects an employee's input operation to the answer button on the WCM survey response acceptance screen shown in Figure 8, the survey processing unit 411 of the user terminal 104 accepts it as the employee's response to the feedback survey. Alternatively, when the survey processing unit 411 accepts the employee's response to the feedback survey, the output unit 432 may transition to the WCM survey response acceptance screen shown in Figure 8 and display the next question on the user terminal 104's display.

[0093] In step S511, the data processing unit 41 of the user terminal 104 transmits data representing the responses of the target employees to the feedback questionnaire, which was received in step S510, to the career interview support server 102 via the communication unit 44.

[0094] In step S512, when the data processing unit 21 of the career interview support server 102 receives data representing the employee's response to the feedback questionnaire that was received in step S510 via the communication unit 24, it updates the interview support data stored in the response data storage unit 222. Once the processing in step S512 is complete, the data processing unit 21 terminates the process shown in Figure 5.

[0095] As illustrated in Figure 8, the career interview support system 100 of this embodiment quantifies the responses of employees targeted for career interviews to the WCM questionnaire and visualizes them as a WCM model.

[0096] Figure 9 shows an overview of the WCM model.

[0097] As mentioned earlier, the WCM model consists of three circles—one representing WILL, one representing CAN, and one representing MUST—drawn on the same coordinate plane. All three circles are drawn so that their radius is r. In other words, all three circles are the same size.

[0098] In the WCM model shown in Figure 9, "a" represents the distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing MUST. Similarly, "b" represents the distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing CAN. Furthermore, "d" represents the distance between the center coordinates of the circle representing CAN and the center coordinates of the circle representing MUST.

[0099] On this coordinate plane, the center coordinates of the circle representing MUST are (0,0). That is, the center coordinates of the circle representing MUST, shown as a solid line in Figure 10, are determined as an absolute position, as illustrated in Figure 10.

[0100] Furthermore, the center coordinates of the circle representing CAN on this coordinate plane are (d,0). That is, the center coordinates of the circle representing CAN, shown by the dashed line in Figure 10, are determined as the relative position to the center coordinates of the circle representing MUST, as illustrated in Figure 10.

[0101] Furthermore, the coordinates of the center of the circle representing WILL on this coordinate plane are expressed by the following formula.

[0102]

number

[0103] In other words, the center coordinates of the circle representing WILL, shown by the dashed line in Figure 10, are determined as relative positions to the center coordinates of the circle representing MUST and the circle representing CAN, as illustrated in Figure 10.

[0104] In the career interview support system 100 of this embodiment, the numbers of the answer choices representing the employee's response to the eight questions classified as "WILL versus MUST" in the WCM questionnaire are totaled and quantified, and this is represented in the WCM model as the distance 'a' between the center coordinates of the circle representing MUST and the center coordinates of the circle representing WILL. For example, if the answer choices for all eight questions are "7 (strongly agree)", the distance 'a' is 7+7+7+7+7+7+7+7+7=56.

[0105] Similarly, in the career counseling support system 100, the numbers of the answer choices representing the employee's response to the eight questions classified as "WILL relative to CAN" in the WCM questionnaire are summed up and quantified, and this is represented in the WCM model as the distance b between the center coordinates of the circle representing CAN and the center coordinates of the circle representing WILL.

[0106] Similarly, in the career counseling support system 100, the numbers of the answer choices representing employees' responses to the eight questions classified as "the relationship between MUST and CAN" in the WCM questionnaire are quantified by summing them up, and this is represented in the WCM model as the distance d between the center coordinates of the circle representing MUST and the center coordinates of the circle representing CAN.

[0107] Then, the center coordinates of the circle representing MUST, the circle representing CAN, and the circle representing WILL are determined in the order described above, such that the distance between the center coordinates of the circle representing MUST and the center coordinates of the circle representing WILL is a, the distance between the center coordinates of the circle representing CAN and the center coordinates of the circle representing WILL is b, and the distance between the center coordinates of the circle representing MUST and the center coordinates of the circle representing CAN is d. By drawing these three circles, each with a radius of r, a WCM model is generated to evaluate the career development status of the employee.

[0108] Furthermore, the values ​​of distance a, distance b, and distance d decrease as the measured value representing career development increases. As a result, the greater the measured value representing career development, the greater the overlap between the circles, allowing the magnitude of the career development value to be visualized by the degree of overlap between the circles.

[0109] Furthermore, when the measured value representing career development is at its minimum, the values ​​of distance a, distance b, and distance d will each be greater than twice the value of r, which represents the radius of the circle. This means that not only will the overlap between the circles decrease as the measured value representing career development decreases, but the circles will also move further apart as this value approaches its minimum, thus visualizing the smallness of the career development value as the circles are further apart.

[0110] In the career interview support system 100 of this embodiment, the center coordinates of the circle representing MUST are defined as an absolute position. However, instead of the center coordinates of the circle representing MUST, the center coordinates of the circle representing CAN may be defined as an absolute position. In this case, the center coordinates of the circle representing MUST may be defined as a relative position to the center coordinates of the circle representing CAN. In this case as well, the center coordinates of the circle representing WILL are defined as a relative position to the center coordinates of the circle representing CAN and the center coordinates of the circle representing MUST.

[0111] Figure 11 shows an example of the flow of the interview support data generation process. Note that the interview support data generation process illustrated in Figure 11 is equivalent to the process described as step S507 in Figure 5.

[0112] In step S1101, the data processing unit 21 of the career interview support server 102 acquires WCM questionnaire response data from the employee's user terminal 104 via the communication unit 24. The acquired WCM questionnaire response data is stored in the response data storage unit 222.

[0113] In step S1102, the data processing unit 21 of the career interview support server 102 measures the career development status of the employee based on the WCM questionnaire response data obtained in step S1101. This process is performed according to the following procedure, as described above. (1) First, the employee's responses to the WCM questionnaire are quantified by summing the numbers of the answer choices for each of the three types of questions. (2) The quantified responses are represented on the same coordinate plane as follows: distance a between the center coordinates of the circle representing MUST and the center coordinates of the circle representing WILL, distance b between the center coordinates of the circle representing CAN and the center coordinates of the circle representing WILL, and distance d between the center coordinates of the circle representing MUST and the center coordinates of the circle representing CAN. Furthermore, the positions of the center coordinates of the circles on the coordinate plane are determined in the order of MUST, CAN, and WILL using the method described above, so that the distances between the center coordinates of each circle are these distances. Then, a WCM model is generated by drawing three circles, each with radius r, and the career development status of the employee is measured.

[0114] In the above, the process in step S1102 was described in the case where the data processing unit 21 of the career interview support server 102 performs the process. However, the process in step S1102 can also be performed in cooperation with the data processing unit 21 of the career interview support server 102 and the status measurement unit 412 of the employee's user terminal 104. Alternatively, the process in step S1102 may be performed by the status measurement unit 412 of the employee's user terminal 104. If the status measurement unit 412 of the employee's user terminal 104 performs the process in step S1102 independently, the process in step S1101 may be omitted as appropriate. In such cases, the status measurement unit 412 of the user terminal 104 only needs to send the measurement results of the employee's career development status to the career interview support server 102.

[0115] In step S1103, the data processing unit 21 of the career interview support server 102 uses the classification unit 212 to classify the career development status of the employee being interviewed, as measured in step S1102, into one of eight or more career development types, each of which is a type of career development status, stored in the classification data storage unit 223. In this embodiment, the employee's career development status is classified into one of eight career development types. This process is performed by determining the magnitude relationship between each of the distances a, b, and d and the value of r. The classification data storage unit 223 stores these career development types in the career development type table 1200 illustrated in Figure 12.

[0116] Figure 12 shows an example of the configuration of the career development type table 1200 stored in the type data storage unit 223. The career development type table 1200 is a table for managing data representing the career development types mentioned above. The career development type table 1200 has a record for each career development type. Each record represents the type ID, which is the identification number of the career development type, and the content of that career development type. In other words, the career development type table 1200 represents the correspondence between the type ID and the content of the career development type by recording, for each record, the type ID that identifies the career development type and the content of that career development type in association. In the example shown in Figure 12, the career development type table 1200 records that the career development type assigned the type ID "WCM-1" is one in which "the circle representing WILL and the circle representing CAN are separated (a<2r, b>2r, d<2r)".

[0117] In step S1103, the classification unit 212 determines which of the following (A) to (H) the career development status to be classified falls under, thereby classifying it into one of these career development types. This allows the career development status of the employee subject to the career interview to be classified into one of eight types, each with a different trend in career development status. As a result, the career interview support system 100 can determine an appropriate career interview implementation policy in step S1104, described later, for employees subject to the career interview whose career development status falls into one of these career development types. (A) The circle representing WILL and the circle representing CAN are separated (a<2r, b>2r, d<2r), (B) The circle representing CAN is separate from the circle representing WILL, and overlaps with or separates from the circle representing MUST (a<2r, b>2r, d≧2r). (C) The circle representing WILL is separate from the circle representing CAN, and either overlaps with or separates from the circle representing MUST (a≧2r, b>2r, d<2r). (D) The circle representing WILL and the circle representing MUST are separated (a>2r, b<2r, d<2r), (E) The circle representing MUST is separate from the circle representing WILL, and either overlaps with or separates from the circle representing CAN (a>2r, b<2r, d≧2r). (F) The circle representing WILL is separate from the circle representing MUST, and either overlaps with or separates from the circle representing CAN (a>2r, b≧2r, d<2r). (G) The circle representing WILL is separated from the circles representing MUST and CAN (a>2r, b>2r, d<2r), (H) The circle representing WILL is separate from the circles representing MUST and CAN, and the circles representing MUST and CAN are either overlapping or separate (a>2r, b>2r, d≧2r).

[0118] In step S1104, the data processing unit 21 of the career interview support server 102 determines, by the policy decision unit 213, the policy for conducting career interviews for employees whose career development types were classified in step S1103, based on the interview implementation policy table stored in the interview support data storage unit 224.

[0119] Figure 13 shows an example of the configuration of the interview implementation policy table 1300 stored in the interview support data storage unit 224. The interview implementation policy table 1300 is a table for managing data representing the implementation policy for career interviews for each career development type. The interview implementation policy table 1300 has a record for each career interview implementation policy pattern (hereinafter referred to as "policy pattern"). The record represents the type ID, which is the identification number of the career development type, the WILL type, which indicates how WILL is set, the career interview policy pattern, the recommended dialogue flow pattern for the career interview, and the mindset of the manager approaching the career interview. In other words, the interview implementation policy table 1300 records, for each record, a policy pattern for career interviews, a combination of the career development type and WILL type to which the policy pattern is recommended, a recommended dialogue flow pattern for that policy pattern, and a recommended mindset for managers regarding career interviews for that policy pattern. This table represents the relationship between a policy pattern, the content of that policy pattern, and the target individuals to whom that policy pattern is recommended. As shown in the example in Figure 13, the interview implementation policy table 1300 records that "Policy Pattern 1-1" is recommended for employees whose career development status is classified into a career development type with the type ID "WCM-1" and whose WILL type is "mountain climbing," that a dialogue flow pattern represented as "Flow Pattern 1" is recommended for "Policy Pattern 1-1," and that in the case of "Policy Pattern 1-1," managers are recommended to approach career interviews with an attitude of "emphasis on encouragement" towards employees.

[0120] Furthermore, as illustrated in Figure 13, the types of WILL can be broadly divided into the "mountain climbing" type and the "river rafting" type. The "mountain climbing" type refers to individuals who find joy in moving forward towards realizing their self-set WILL. This type tends to find joy in achieving goals, for example. On the other hand, the "river rafting" type refers to individuals who do not set WILL as a goal from the beginning, but rather discover their WILL through the process of accumulating work experience. This type tends to prioritize the process over goal achievement, for example. Thus, these two types have different ways of thinking about and attitudes towards career development. Therefore, in the career interview support system 100 of this embodiment, in addition to career development types, the type of WILL is associated with policy patterns. This allows the career interview support system 100 to more accurately determine the policy for conducting career interviews.

[0121] In step S1105, the data processing unit 21 of the career interview support server 102 generates interview support data. The generated interview support data is stored in the interview support data storage unit 224. Once the processing in step S1105 is complete, the data processing unit 21 terminates the process shown in Figure 11. As a result, interview support data for career interviews targeting employees is generated based on the employee's responses to the WCM questionnaire.

[0122] Figure 14 shows an example of the career interview support process flow. The career interview support process illustrated in Figure 14 is executed between the career interview support server 102 and the administrator and / or employee user terminals 104.

[0123] In step S1401, the data processing unit 21 of the career interview support server 102, for example, when the career development status of all employees in the department to which the employee being interviewed belongs is measured, performs a relative evaluation of the employee's career development status in relation to the average value of all employees in that department.

[0124] In step S1402, the data processing unit 21 of the career interview support server 102 updates the interview support data stored in the interview support data storage unit 224 by writing the relative evaluation calculated in step S1401.

[0125] In step S1403, the user terminal 104 sends a command to the career interview support server 102 via the communication unit 44 to display the interview support data.

[0126] In step S1404, the data processing unit 21 of the career interview support server 102 transmits the interview support data stored in the interview support data storage unit 224 to the user terminal 104 via the communication unit 24.

[0127] In step S1405, the user terminal 104 displays the interview support information represented by the interview support data received via the communication unit 44 on its own display using the output unit 432. Examples of this interview support information display screen are shown in Figures 15 and 16. Figure 15 is an example of the interview support screen displayed on the administrator's user terminal 104. Figure 16 is an example of the interview support screen displayed on the employee's user terminal 104.

[0128] As illustrated in Figure 15, the interview support screen displayed on the administrator's user terminal 104 shows interview support information such as the WCM model representing the career development status of the employee being interviewed, the career development type, scores for WILL, CAN, and MUST, recommended dialogue flow patterns for the employee, dialogue policies, and recommended mindsets for the career interview. This allows administrators to communicate appropriately with employees based on their career development status and character, regardless of their communication skills or experience level. Therefore, even if administrators have low communication skills or limited experience, they can conduct career interviews appropriately without needing to undergo additional training. As a result, the career interview support system 100 can provide career interview support that contributes to reducing the workload of administrators. Furthermore, administrators can review the employee's career development status and career development type in advance before conducting a career interview, enabling them to conduct high-quality communication during the interview. As a result, the career counseling support system 100 can provide career counseling support that contributes to improving the quality of counseling.

[0129] On the other hand, employees can also check their career development status and career development type in advance using the interview support screen illustrated in Figure 16, enabling them to engage in high-quality communication during the career interview. This allows the career interview support system 100 to provide career interview support that contributes to improving the quality of interviews. Furthermore, employees can objectively view their career development status and career development type using the interview support screen illustrated in Figure 16. This allows the career interview support system to provide career interview support that contributes to improving the career development and employee engagement of the employees being interviewed.

[0130] Furthermore, as illustrated in Figures 15-16 and Figure 8, the distance a between the center coordinates of the circle representing MUST and the center coordinates of the circle representing WILL, the distance b between the center coordinates of the circle representing CAN and the center coordinates of the circle representing WILL, and the distance d between the center coordinates of the circle representing MUST and the center coordinates of the circle representing CAN may be simulated as evaluation values ​​for WILL, CAN, and MUST, respectively, and displayed on the display of the user terminal 104.

[0131] Although one embodiment has been described above, this is merely an example for the purpose of explaining the present invention, and is not intended to limit the scope of the present invention to this embodiment alone. The present invention can be carried out in various other forms. [Explanation of Symbols]

[0132] 100: Career Counseling Support System

Claims

1. The survey distribution department distributes surveys related to career interviews to user devices owned by employees who are the target of career interviews. Based on the responses of the target employees to the aforementioned distributed questionnaire, a status measurement unit measures the career development status of the target employees, A classification unit that classifies the measured career development status into one of several career development types, each of which is a type of career development status, A policy decision unit identifies the implementation policy corresponding to the classified career development type from career interview support information that represents the implementation policy for career interviews for each career development type, and decides that the identified implementation policy will be the implementation policy for career interviews with the target employee. A meeting support processing unit that displays the decided career interview implementation policy on a user terminal owned by the manager of the employee in question, who is the other party to the career interview. Equipped with, The aforementioned career consultation is a one-on-one interview conducted by the employee's manager with the employee, with the primary objective of promoting the employee's career development. The aforementioned career development refers to the formulation of employee career plans and the development of employees' professional skills to realize those career plans. The aforementioned career development status represents the degree to which employees have achieved their career plans and their proficiency in professional skills. The aforementioned policy for conducting career interviews includes the dialogue policy of the manager who is the other party to the career interview, The questions in the aforementioned questionnaire are: WILL is an index that represents a self-assessment of career awareness and actions toward self-growth and self-realization through work and business, CAN is an index that represents self-assessment of understanding and awareness of skill development, and motivation and actions, MUST is an index that represents self-assessment of understanding and recognition of work objectives, and motivation and actions. The question concerns each of the following: The aforementioned status measurement unit represents the measured carrier development status as a model consisting of circles representing WILL, CAN, and MUST, which are plotted on the same coordinate plane. The radius of the circle representing WILL, the radius of the circle representing CAN, and the radius of the circle representing MUST are each r. On the aforementioned coordinate plane, The distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing MUST is expressed as a. The distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing CAN is expressed as b. The distance between the center coordinates of the circle representing CAN and the center coordinates of the circle representing MUST is expressed as d. The classification unit classifies the career development types by determining the magnitude relationship between each of the values ​​a, b, and d and the value of r. Career counseling support system.

2. The survey distribution department distributes surveys related to career interviews to user devices owned by employees who are the target of career interviews. Based on the responses of the target employees to the aforementioned distributed questionnaire, a status measurement unit measures the career development status of the target employees, A classification unit that classifies the measured career development status into one of several career development types, each of which is a type of career development status, A policy decision unit identifies the implementation policy corresponding to the classified career development type from career interview support information that represents the implementation policy for career interviews for each career development type, and decides that the identified implementation policy will be the implementation policy for career interviews with the target employee. A meeting support processing unit that displays the decided career interview implementation policy on a user terminal owned by the manager of the employee in question, who is the other party to the career interview. Equipped with, The aforementioned career consultation is a one-on-one interview conducted by the employee's manager with the employee, with the primary objective of promoting the employee's career development. The aforementioned career development refers to the formulation of employee career plans and the development of employees' professional skills to realize those career plans. The aforementioned career development status represents the degree to which employees have achieved their career plans and their proficiency in professional skills. The aforementioned policy for conducting career interviews includes the dialogue policy of the manager who is the other party to the career interview, The questions in the aforementioned questionnaire are: WILL is an index that represents a self-assessment of career awareness and actions toward self-growth and self-realization through work and business, CAN is an index that represents self-assessment of understanding and awareness of skill development, and motivation and actions, MUST is an index that represents self-assessment of understanding and recognition of work objectives, and motivation and actions. The question concerns each of the following: The aforementioned status measurement unit represents the measured carrier development status as a model consisting of circles representing WILL, CAN, and MUST, which are plotted on the same coordinate plane. The radius of the circle representing WILL, the radius of the circle representing CAN, and the radius of the circle representing MUST are each r. On the aforementioned coordinate plane, The distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing MUST is expressed as a. The distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing CAN is expressed as b. The distance between the center coordinates of the circle representing CAN and the center coordinates of the circle representing MUST is expressed as d. The values ​​a, b, and d mentioned above decrease as the measured value representing the career development status increases. The classification unit classifies the measured career development status into one of the career development types consisting of (A) to (H) below. (A) The circle representing WILL and the circle representing CAN are separated (a < 2r, b > 2r, d < 2r), (B) The circle representing CAN is separate from the circle representing WILL, and overlaps with or separates from the circle representing MUST (a < 2r, b > 2r, d ≥ 2r), (C) The circle representing WILL is separate from the circle representing CAN and overlaps with or separates from the circle representing MUST (a≧2r, b>2r, d<2r), (D) The circle representing WILL and the circle representing MUST are separated (a > 2r, b < 2r, d < 2r), (E) The circle representing MUST is separate from the circle representing WILL, and overlaps with or separates from the circle representing CAN (a > 2r, b < 2r, d ≥ 2r), (F) The circle representing WILL is separated from the circle representing MUST and overlaps with or separates from the circle representing CAN (a > 2r, b ≥ 2r, d < 2r). (G) The circle representing WILL is separated from the circle representing MUST and the circle representing CAN (a > 2r, b > 2r, d < 2r), (H) The circle representing WILL is separate from the circle representing MUST and the circle representing CAN, and the circle representing MUST and the circle representing CAN are either overlapping or separate (a > 2r, b > 2r, d ≥ 2r). Career counseling support system.

3. The center coordinates of the circle representing MUST are (0,0), The coordinates of the center of the circle representing the aforementioned CAN are (d, 0), The coordinates of the center of the circle representing WILL are expressed by the following formula: A career counseling support system according to claim 1 or 2.

4. Each of the above values ​​a, b, and d is greater than twice the value of r when the measured value representing the career development status is at its minimum. The career interview support system according to claim 1.

5. Each of the above values ​​a, b, and d is greater than twice the value of r when the measured value representing the career development status is at its minimum. A career counseling support system according to claim 1 or 2.

6. The dialogue strategy in the aforementioned career interview includes a dialogue flow, which is the order of topics discussed in the career interview. A career counseling support system according to claim 1 or 2.

7. The computer distributes a questionnaire about the career interview to the user terminals of the employees who are scheduled for a career interview. The computer measures the career development status of the target employee based on the employee's responses to the distributed questionnaire. The computer classifies the measured career development status into one of several career development types, each representing a type of career development status. The computer identifies the implementation policy corresponding to the classified career development type from the career interview support information, which represents the implementation policy for each career development type, and decides that the identified implementation policy will be used as the implementation policy for the career interview with the target employee. The computer displays the determined career interview implementation policy on a user terminal owned by the manager of the employee in question, who is the other party to the career interview. The aforementioned career consultation is a one-on-one interview conducted by the employee's manager with the employee, with the primary objective of promoting the employee's career development. The aforementioned career development refers to the formulation of employee career plans and the development of employees' professional skills to realize those career plans. The aforementioned career development status represents the degree to which employees have achieved their career plans and their proficiency in professional skills. The aforementioned policy for conducting career interviews includes the dialogue policy of the manager who is the other party to the career interview, The questions in the aforementioned questionnaire are: WILL is an index that represents a self-assessment of career awareness and actions toward self-growth and self-realization through work and business, CAN is an index that represents self-assessment of understanding and awareness of skill development, and motivation and actions, MUST is an index that represents self-assessment of understanding and recognition of work objectives, and motivation and actions. The question concerns each of the following: The computer represents the measured career development status as a model consisting of circles representing WILL, CAN, and MUST, drawn on the same coordinate plane. The radius of the circle representing WILL, the radius of the circle representing CAN, and the radius of the circle representing MUST are each r. On the aforementioned coordinate plane, The distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing MUST is expressed as a. The distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing CAN is expressed as b. The distance between the center coordinates of the circle representing CAN and the center coordinates of the circle representing MUST is expressed as d. The computer classifies the career development type by determining the relative magnitude of each of the values ​​a, b, and d with respect to the value of r. Career counseling support methods.

8. The computer distributes a questionnaire about the career interview to the user terminals of the employees who are scheduled for a career interview. The computer measures the career development status of the target employee based on the employee's responses to the distributed questionnaire. The computer classifies the measured career development status into one of several career development types, each representing a type of career development status. The computer identifies the implementation policy corresponding to the classified career development type from the career interview support information, which represents the implementation policy for each career development type, and decides that the identified implementation policy will be used as the implementation policy for the career interview with the target employee. The computer displays the determined career interview implementation policy on a user terminal owned by the manager of the employee in question, who is the other party to the career interview. The aforementioned career consultation is a one-on-one interview conducted by the employee's manager with the employee, with the primary objective of promoting the employee's career development. The aforementioned career development refers to the formulation of employee career plans and the development of employees' professional skills to realize those career plans. The aforementioned career development status represents the degree to which employees have achieved their career plans and their proficiency in professional skills. The aforementioned policy for conducting career interviews includes the dialogue policy of the manager who is the other party to the career interview, The questions in the aforementioned questionnaire are: WILL is an index that represents a self-assessment of career awareness and actions toward self-growth and self-realization through work and business, CAN is an index that represents self-assessment of understanding and awareness of skill development, and motivation and actions, MUST is an index that represents self-assessment of understanding and recognition of work objectives, and motivation and actions. The question concerns each of the following: The computer represents the measured career development status as a model consisting of circles representing WILL, CAN, and MUST, drawn on the same coordinate plane. The radius of the circle representing WILL, the radius of the circle representing CAN, and the radius of the circle representing MUST are each r. On the aforementioned coordinate plane, The distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing MUST is expressed as a. The distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing CAN is expressed as b. The distance between the center coordinates of the circle representing CAN and the center coordinates of the circle representing MUST is expressed as d. The values ​​a, b, and d mentioned above decrease as the measured value representing the career development status increases. The computer classifies the measured career development status into one of the career development types, consisting of (A) to (H) below. (A) The circle representing WILL and the circle representing CAN are separated (a < 2r, b > 2r, d < 2r), (B) The circle representing CAN is separate from the circle representing WILL, and overlaps with or separates from the circle representing MUST (a < 2r, b > 2r, d ≥ 2r), (C) The circle representing WILL is separate from the circle representing CAN and overlaps with or separates from the circle representing MUST (a≧2r, b>2r, d<2r), (D) The circle representing WILL and the circle representing MUST are separated (a > 2r, b < 2r, d < 2r), (E) The circle representing MUST is separate from the circle representing WILL, and overlaps with or separates from the circle representing CAN (a > 2r, b < 2r, d ≥ 2r), (F) The circle representing WILL is separated from the circle representing MUST and overlaps with or separates from the circle representing CAN (a > 2r, b ≥ 2r, d < 2r). (G) The circle representing WILL is separated from the circle representing MUST and the circle representing CAN (a > 2r, b > 2r, d < 2r), (H) The circle representing WILL is separate from the circle representing MUST and the circle representing CAN, and the circle representing MUST and the circle representing CAN are either overlapping or separate (a > 2r, b > 2r, d ≥ 2r). Career counseling support methods.

9. A survey regarding the career interview will be distributed to the user devices of the employees who are scheduled for a career interview. Based on the responses of the target employees to the aforementioned distributed questionnaire, the career development status of the target employees will be measured. The measured career development status is then classified into one of several career development types, each representing a type of career development status. From the career counseling support information, which represents the implementation policy for career counseling for each type of career development, the implementation policy corresponding to the classified career development type is identified, and the identified implementation policy is decided as the implementation policy for career counseling with the target employee. The aforementioned career interview implementation policy is to be displayed on the user terminal owned by the manager of the employee in question, who is the other party to the career interview. Have the computer do it, The aforementioned career consultation is a one-on-one interview conducted by the employee's manager with the employee, with the primary objective of promoting the employee's career development. The aforementioned career development refers to the formulation of employee career plans and the development of employees' professional skills to realize those career plans. The aforementioned career development status represents the degree to which employees have achieved their career plans and their proficiency in professional skills. The aforementioned policy for conducting career interviews includes the dialogue policy of the manager who is the other party to the career interview, The questions in the aforementioned questionnaire are: WILL is an index that represents a self-assessment of career awareness and actions toward self-growth and self-realization through work and business, CAN is an index that represents self-assessment of understanding and awareness of skill development, and motivation and actions, MUST is an index that represents self-assessment of understanding and recognition of work objectives, and motivation and actions. The question concerns each of the following: The computer is instructed to represent the measured career development status as a model consisting of circles representing WILL, CAN, and MUST, drawn on the same coordinate plane. The radius of the circle representing WILL, the radius of the circle representing CAN, and the radius of the circle representing MUST are each r. On the aforementioned coordinate plane, The distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing MUST is expressed as a. The distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing CAN is expressed as b. The distance between the center coordinates of the circle representing CAN and the center coordinates of the circle representing MUST is expressed as d. The computer is instructed to classify the career development types by determining the relative magnitude of each of the values ​​a, b, and d with the value of r. Career counseling support program.

10. A survey regarding the career interview will be distributed to the user devices of the employees who are scheduled for a career interview. Based on the responses of the target employees to the aforementioned distributed questionnaire, the career development status of the target employees will be measured. The measured career development status is then classified into one of several career development types, each representing a type of career development status. From the career counseling support information, which represents the implementation policy for career counseling for each type of career development, the implementation policy corresponding to the classified career development type is identified, and the identified implementation policy is decided as the implementation policy for career counseling with the target employee. The aforementioned career interview implementation policy is to be displayed on the user terminal owned by the manager of the employee in question, who is the other party to the career interview. Have the computer do it, The aforementioned career consultation is a one-on-one interview conducted by the employee's manager with the employee, with the primary objective of promoting the employee's career development. The aforementioned career development refers to the formulation of employee career plans and the development of employees' professional skills to realize those career plans. The aforementioned career development status represents the degree to which employees have achieved their career plans and their proficiency in professional skills. The aforementioned policy for conducting career interviews includes the dialogue policy of the manager who is the other party to the career interview, The questions in the aforementioned questionnaire are: WILL is an index that represents a self-assessment of career awareness and actions toward self-growth and self-realization through work and business, CAN is an index that represents self-assessment of understanding and awareness of skill development, and motivation and actions, MUST is an index that represents self-assessment of understanding and recognition of work objectives, and motivation and actions. The question concerns each of the following: The computer is instructed to represent the measured career development status as a model consisting of circles representing WILL, CAN, and MUST, drawn on the same coordinate plane. The radius of the circle representing WILL, the radius of the circle representing CAN, and the radius of the circle representing MUST are each r. On the aforementioned coordinate plane, The distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing MUST is expressed as a. The distance between the center coordinates of the circle representing WILL and the center coordinates of the circle representing CAN is expressed as b. The distance between the center coordinates of the circle representing CAN and the center coordinates of the circle representing MUST is expressed as d. The values ​​a, b, and d mentioned above decrease as the measured value representing the career development status increases. The computer is instructed to classify the measured career development status into one of the career development types (A) through (H) described below. (A) The circle representing WILL and the circle representing CAN are separated (a < 2r, b > 2r, d < 2r), (B) The circle representing CAN is separate from the circle representing WILL, and overlaps with or separates from the circle representing MUST (a < 2r, b > 2r, d ≥ 2r), (C) The circle representing WILL is separate from the circle representing CAN and overlaps with or separates from the circle representing MUST (a≧2r, b>2r, d<2r), (D) The circle representing WILL and the circle representing MUST are separated (a > 2r, b < 2r, d < 2r), (E) The circle representing MUST is separate from the circle representing WILL, and overlaps with or separates from the circle representing CAN (a > 2r, b < 2r, d ≥ 2r), (F) The circle representing WILL is separated from the circle representing MUST and overlaps with or separates from the circle representing CAN (a > 2r, b ≥ 2r, d < 2r). (G) The circle representing WILL is separated from the circle representing MUST and the circle representing CAN (a > 2r, b > 2r, d < 2r), (H) The circle representing WILL is separate from the circle representing MUST and the circle representing CAN, and the circle representing MUST and the circle representing CAN are either overlapping or separate (a > 2r, b > 2r, d ≥ 2r). Career counseling support program.

Images