Information processing device, information processing method, and information processing program

Abstract

To provide an information processor, a method for processing information, and an information processing program which allow a user to easily grasp the situation of responding to a problem.SOLUTION: The information processor of the present application includes an acquisition unit and a display processing unit. The acquisition unit acquires responding information regarding the responding situation of a project to a problem. The display processing unit displays the project in the position of one of a plurality of responding phases divided according to responding situations in a diagram corresponding to a responding phase on the basis of the acquired responding information.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present invention relates to an information processing apparatus, an information processing method, and an information processing program.

Background Art

[0002] Conventionally, companies and the like have been working on solving various problems. Regarding the solution of these problems, there is a technology for matching an expert for solving the problem to the requester of the problem (see, for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, in companies and the like, there are many different problems between departments, and it is not easy to grasp all the statuses of dealing with these problems.

[0005] The present application has been made in view of the above, and an object thereof is to provide an information processing apparatus, an information processing method, and an information processing program capable of easily grasping the status of dealing with problems.

Means for Solving the Problems

[0006] The information processing apparatus according to the present application includes an acquisition unit and a display processing unit. The acquisition unit acquires correspondence information regarding the status of correspondence of a project with respect to a problem. The display processing unit displays the project in a figure corresponding to the correspondence phase at a position of any one of a plurality of correspondence phases classified according to the correspondence status based on the acquired correspondence information.

Effects of the Invention

[0007] According to one embodiment, the effect is that the status of addressing the problem can be easily grasped. [Brief explanation of the drawing]

[0008] [Figure 1] Figure 1 is a diagram showing the process performed by the information processing device according to the embodiment. [Figure 2] Figure 2 shows an example of the configuration of an information processing system according to the embodiment. [Figure 3] Figure 3 shows an example of the configuration of an information processing device according to the embodiment. [Figure 4] Figure 4 shows an example of user information. [Figure 5] Figure 5 shows an example of correspondence information. [Figure 6] Figure 6 shows an example of the displayed information showing the correspondence history. [Figure 7] Figure 7 is a flowchart showing the processing procedure of the information processing device executed by the information processing device according to the embodiment. [Figure 8] Figure 8 shows an example of a hardware configuration. [Modes for carrying out the invention]

[0009] The following describes in detail, with reference to the drawings, embodiments for implementing the information processing device, information processing method, and information processing program according to the present application (hereinafter referred to as "embodiments"). Note that these embodiments do not limit the information processing device, information processing method, and information processing program according to the present application. Furthermore, the same parts are denoted by the same reference numerals in each of the following embodiments, and redundant descriptions are omitted.

[0010] (Embodiment) First, the process executed by the information processing device according to the embodiment will be explained using Figure 1. Figure 1 is a diagram showing the process executed by the information processing device according to the embodiment. Note that Figure 1 shows an example of the operation of the information processing system S including the information processing device 1 according to the embodiment.

[0011] As shown in Figure 1, the information processing system S according to this embodiment includes an information processing device 1 and a plurality of user terminals 100.

[0012] In the information processing system S according to this embodiment, based on response information regarding the project's response status to a given issue, the project is displayed in one of several response phases, each categorized according to its response status, using a graphic corresponding to the response phase.

[0013] Specifically, the information processing device 1 first obtains response information regarding the project status from the users participating in the project (step S1). This response information includes, for example, the project content, project type, whether the project is resolved, under consideration, or has been closed for consideration while still unresolved, and the history of responses during consideration (such as meeting information, email exchanges, and verification / experiment information).

[0014] Furthermore, response information may be extracted (estimated) from, for example, the actions of users participating in the project (such as attending meetings or exchanging emails) or information generated as a result of project responses (such as meeting minutes).

[0015] Next, the information processing device 1 generates display information that displays the project in one of the multiple response phases, which are divided according to the response status, using a shape corresponding to the response phase, based on the response information (step S2).

[0016] In the example shown in Figure 1, the information processing device 1 divides the horizontal axis by project type (increased proposal opportunities, improved order rate, business process improvement) and the vertical axis by project status (resolved, under consideration, completed consideration), setting up multiple response phase areas. The information processing device 1 then plots each project at the corresponding response phase based on the acquired response information. The information processing device 1 also displays the project name (e.g., A1) inside a shape (icon) corresponding to the response status at the plotted location.

[0017] For example, for a resolved project, the information processing apparatus 1 displays an icon of a bird (adult bird), for a project under consideration, it displays an icon of a chick (young bird), and for a project whose consideration has ended, it displays an icon of a bird egg.

[0018] Also, the information processing apparatus 1 arranges each project so that the closer the corresponding date is, the higher it is located in each corresponding phase. Specifically, in the resolved corresponding phase, the information processing apparatus 1 positions it higher the closer the resolved date and time is; in the corresponding phase under consideration, it positions it higher the closer the corresponding date (the date and time of the meeting or the date and time of sending and receiving emails) is; and in the corresponding phase after the consideration has ended, it positions it higher the closer the date and time when the consideration ended is.

[0019] Subsequently, the information processing apparatus 1 displays the generated display information on, for example, the user terminal 100 of a user who has not participated in the project (step S3). Also, the information processing apparatus 1 may display the generated display information on the user terminals 100 of a plurality of users who have participated in the project so that it can be shared.

[0020] As described above, according to the information processing apparatus 1 according to the embodiment, by displaying the project in a figure corresponding to the corresponding phase at the position of the corresponding phase, the user can easily grasp the correspondence status of all projects.

[0021] In the display information shown in FIG. 1, the horizontal axis is divided by the type of project, but for example, it may be divided by departments in a company. Also, in the display information shown in FIG. 1, the horizontal position (horizontal axis) in each corresponding phase may be displayed at a position according to the importance of the project (for example, the importance specified by the user).

[0022] Also, the information processing apparatus 1 may perform processing to make the display mode of a project similar to the project specified by the user different from that of other projects.

[0023] Furthermore, the information processing device 1 according to this embodiment can display the correspondence history of a project when the project icon is selected by the user. Details of this will be described later in Figure 6.

[0024] Next, an example of the configuration of the information processing system S according to the embodiment will be described using Figure 2. Figure 2 is a block diagram showing an example of the configuration of the information processing system S according to the embodiment. As shown in Figure 2, in the information processing system S according to the embodiment, the information processing device 1 and a plurality of user terminals 100 are connected to a network N by wire or wireless. The network N is, for example, a network such as the Internet, a WAN (Wide Area Network), or a LAN (Local Area Network).

[0025] The information processing device 1 is a server device that executes the information processing method according to the embodiment. Based on response information regarding the project's response status to the task, the information processing device 1 displays the project in one of the multiple response phases, which are divided according to the response status, using a graphic corresponding to the response phase.

[0026] Furthermore, the information processing device 1 is an information processing device that works in conjunction with multiple user terminals 100 and provides each user terminal 100 with API (Application Programming Interface) services for various applications (hereinafter referred to as "apps") and various data, and is implemented by a server device or a cloud system.

[0027] Furthermore, the information processing device 1 may be an information processing device that provides some kind of web service online to each user terminal 100. For example, the information processing device 1 may provide services such as internet connection, search services, SNS (Social Networking Service), e-commerce (EC), electronic payment, online games, online banking, online trading, accommodation / ticket reservations, video / music distribution, news, maps, route search, route guidance, route information, service information, and weather forecasts as web services. In practice, the information processing device 1 may cooperate with various servers that provide the above-mentioned web services and act as an intermediary for web services, or it may be responsible for processing web services.

[0028] The user terminal 100 is a terminal device owned by the user. The user terminal 100 can be any type of terminal device, such as a smartphone, desktop PC, notebook PC, or tablet PC. The user terminal 100 transmits various types of information to the information processing device 1, etc., and receives information provided by the information processing device 1, etc.

[0029] Next, with reference to Figure 3, an example configuration of the information processing device 1 will be described.

[0030] Figure 3 shows an example of the configuration of an information processing device 1 according to an embodiment. As shown in Figure 3, the information processing device 1 has a communication unit 2, a control unit 3, and a storage unit 4. The control unit 3 includes an acquisition unit 31, a generation unit 32, and a display processing unit 33. The storage unit 4 stores user information 41 and corresponding information 42.

[0031] The communication unit 2 is implemented, for example, by a NIC (Network Interface Card). The communication unit 2 is connected to the network by wire or wireless connection.

[0032] The control unit 3 is a controller and is implemented by a processor such as a CPU (Central Processing Unit) or MPU (Micro Processing Unit) executing various programs (corresponding to an example of an information processing program) stored in the memory device inside the information processing device 1, using RAM or the like as a working area. Alternatively, the control unit 3 is a controller and may be implemented by an integrated circuit such as an ASIC (Application Specific Integrated Circuit), FPGA (Field Programmable Gate Array), or GPGPU (General Purpose Graphic Processing Unit).

[0033] The memory unit 4 is implemented by, for example, semiconductor memory elements such as RAM (Random Access Memory) and flash memory, or by storage devices such as hard disks and optical discs.

[0034] User information 41 is information about the user. Figure 4 shows an example of user information 41. As shown in Figure 4, user information 41 includes items such as "User ID," "Attribute Information," and "Participating Projects."

[0035] "User ID" is identification information that identifies the user. "Attribute Information" includes psychographic attributes, demographic attributes, etc. "Participating Projects" is information that indicates the projects the user is participating in.

[0036] Next, we will describe the functions of the control unit 3 of the information processing device 1 (acquisition unit 31, generation unit 32, and display processing unit 33).

[0037] The acquisition unit 31 acquires response information regarding the project's response status to the issue. This response information includes, for example, the project's content, project type, whether the project is resolved, under consideration, or has been closed for consideration while still unresolved, and the history of responses during consideration (such as meeting information, email exchanges, and verification / experiment information).

[0038] Furthermore, the response information may be extracted (estimated) from, for example, user activity data of those participating in the project (such as participation in meetings or email exchanges) or information generated as a result of project responses (such as meeting minutes).

[0039] Based on the acquired correspondence information, the generation unit 32 generates display information that displays the project in one of the multiple correspondence phases, which are divided according to the correspondence status, using a shape corresponding to the correspondence phase.

[0040] For example, the generation unit 32 divides the horizontal axis by project type (increased proposal opportunities, improved order rate, business process improvement) and the vertical axis by project status (resolved, under consideration, completed consideration), setting up multiple response phase areas. The generation unit 32 then plots each project at the corresponding response phase based on the acquired response information. The generation unit 32 also generates display information at the plotted location, showing the project name inside a shape (icon) corresponding to the response status.

[0041] The shapes representing each corresponding phase should preferably reflect the relationships between the phases. For example, a bird (adult) icon could be displayed for a resolved project, a chick (young bird) icon for a project under consideration, and a bird's egg icon for a project that has been considered. In other words, the shapes for each corresponding phase are themed around the growth of a bird, and the progression of a project from consideration to resolution (the growth of the project) is likened to the growth of a bird.

[0042] The bird growth used in the diagrams for each corresponding phase is just one example; for example, a diagram showing a balloon growing larger as the project progresses from planning to resolution could also be used.

[0043] Furthermore, the generation unit 32 positions each project higher in each response phase, with the more recent the response date. Specifically, in resolved response phases, the generation unit 32 positions the most recent the resolution date higher; in under consideration response phases, the more recent the response date (meeting date or email sending / receiving date) higher; and in completed consideration response phases, the more recent the completion date, the higher the position.

[0044] In addition, the generation unit 32 divides the horizontal axis by project type, but it may also be divided by department within a company, for example. Furthermore, in the display information shown in Figure 1, the horizontal position (horizontal axis) for each corresponding phase may be displayed at a position corresponding to the importance of the project (for example, an importance level specified by the user).

[0045] Furthermore, the generation unit 32 may perform a process, for example, to make the display of projects similar to the project specified by the user different from that of other projects. For example, the generation unit 32 may unify the display color of projects similar to the project specified by the user to a different display color from that of other projects.

[0046] Similar projects are those that are similar in terms of project type, project content, and solution methods. Similar projects may also be those with similar response histories, responding organizations, and participating users.

[0047] Furthermore, the generation unit 32 may display projects with the most recent response date in a different manner than other projects. For example, the generation unit 32 may display projects with the most recent response date in a different display color than other projects. Note that the generation unit 32 may not only change the display manner for the project with the most recent response date, but may also change the display manner for multiple projects with recent response dates. In such cases, the generation unit 32 may gradually change the display manner according to the response date, such as making the display color of the project darker as the response date becomes more recent. In addition, the generation unit 32 may display other projects (such as the previous project) in a different manner than other projects if they were discussed on the most recent response date (for example, if there were meeting minutes stating that this project is similar to that previous project).

[0048] Furthermore, when a project icon is selected by the user, the generation unit 32 generates display information that shows the project's history. This point will be explained using Figure 6.

[0049] Figure 6 shows an example of display information showing the correspondence history. In Figure 6, the case where the icon for Project C1 is selected by the user is shown. As shown in Figure 6, when the icon for Project C1 is selected by the user, the generation unit 32 displays the correspondence history information for Project C1 based on the correspondence history of the correspondence information 42.

[0050] Specifically, the generation unit 32 displays the correspondence history information in a way that does not overlap with the area where each correspondence phase is displayed. This allows users to grasp the project icons displayed for each correspondence phase and the correspondence history information together.

[0051] Furthermore, the generation unit 32 may, for example, display detailed information about the selected response if the user selects each response from the displayed response history. In the example shown in Figure 6, if the user selects minutes of a sales meeting or a management meeting, the generation unit 32 displays information about such minutes. Also, if the user selects email content, the generation unit 32 displays the email text, sender and recipient information, etc.

[0052] This allows you to keep track of the status of various projects and easily access the detailed progress history of each project.

[0053] The display processing unit 33 displays the display information generated by the generation unit 32 on, for example, the user terminal 100 of a user who is not participating in the project. Alternatively, the display processing unit 33 may display the generated display information on, for example, the user terminals 100 of multiple users who are participating in the project, so that it can be shared.

[0054] Next, the processing procedure for information processing performed by the information processing device 1 according to the embodiment will be described using Figure 7. Figure 7 is a flowchart showing the processing procedure for information processing performed by the information processing device 1 according to the embodiment.

[0055] As shown in Figure 7, the control unit 3 first obtains correspondence information from the users participating in the project via the user terminal 100 (step S101).

[0056] Next, the control unit 3 generates display information that displays the project in one of the multiple response phases, which are divided according to the response status, using a shape corresponding to the response phase, based on the acquired response information (step S102).

[0057] Next, the control unit 3 displays the generated display information on the user terminal 100 of a user who is not participating in the project (step S103), and then terminates the process.

[0058] 〔others〕 Furthermore, some of the processes described as being performed automatically in the above embodiments can be performed manually. Alternatively, all or part of the processes described as being performed manually can be performed automatically by known methods. In addition, the processing procedures, specific names, and various data and parameters shown in the above documents and drawings can be changed at will unless otherwise specified. For example, the various information shown in each figure is not limited to the information shown.

[0059] Furthermore, the components of each illustrated device are functionally conceptual and do not necessarily need to be physically configured as shown. In other words, the specific forms of distribution and integration of each device are not limited to those shown, and all or part of them can be functionally or physically distributed and integrated in any unit according to various loads and usage conditions.

[0060] For example, some or all of the storage unit 4 shown in Figure 3 may be stored in a storage server or the like, rather than being held by each device. In this case, each device obtains various information by accessing the storage server.

[0061] [Hardware configuration] Furthermore, the information processing device 1 according to the above embodiment is realized by a computer 1000 having a configuration such as that shown in Figure 8. Figure 8 is a diagram showing an example of a hardware configuration. The computer 1000 is connected to an output device 1010 and an input device 1020, and has a configuration in which an arithmetic unit 1030, a primary storage device 1040, a secondary storage device 1050, an output IF (Interface) 1060, an input IF 1070, and a network IF 1080 are connected by a bus 1090.

[0062] The arithmetic unit 1030 operates based on programs stored in the primary storage device 1040 and the secondary storage device 1050, as well as programs read from the input device 1020, and executes various processes. The primary storage device 1040 is a memory device, such as RAM, that temporarily stores data used by the arithmetic unit 1030 for various calculations. The secondary storage device 1050 is a storage device where data used by the arithmetic unit 1030 for various calculations and various databases are registered, and is implemented using ROM (Read Only Memory), HDD (Hard Disk Drive), flash memory, etc.

[0063] Output IF1060 is an interface for transmitting information to be output to output devices 1010, which output various types of information such as monitors and printers. It is implemented using connectors of standards such as USB (Universal Serial Bus), DVI (Digital Visual Interface), and HDMI (High Definition Multimedia Interface). Input IF1070 is an interface for receiving information from various input devices 1020, such as mice, keyboards, and scanners. It is implemented using, for example, USB.

[0064] The input device 1020 may also be a device that reads information from, for example, an optical recording medium such as a CD (Compact Disc), DVD (Digital Versatile Disc), or PD (Phase Change Rewritable Disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), tape media, magnetic recording media, or semiconductor memory. Furthermore, the input device 1020 may also be an external storage medium such as a USB memory stick.

[0065] Network IF1080 receives data from other devices via network N and sends it to the arithmetic unit 1030, and also transmits data generated by the arithmetic unit 1030 to other devices via network N.

[0066] The arithmetic unit 1030 controls the output device 1010 and the input device 1020 via the output IF 1060 and the input IF 1070. For example, the arithmetic unit 1030 loads a program from the input device 1020 or the secondary storage device 1050 onto the primary storage device 1040 and executes the loaded program.

[0067] For example, when computer 1000 functions as information processing device 1, the arithmetic unit 1030 of computer 1000 realizes the functions of control unit 3 by executing a program loaded on primary storage device 1040.

[0068] 〔effect〕 As described above, the information processing device 1 according to this embodiment comprises an acquisition unit 31 and a display processing unit 33. The acquisition unit 31 acquires response information regarding the project's response status to an issue. Based on the acquired response information, the display processing unit 33 displays the project in one of the multiple response phases, which are divided according to the response status, using a graphic corresponding to the response phase. With this configuration, the response status of an issue can be easily grasped.

[0069] Although some embodiments of the present invention have been described in detail above with reference to the drawings, these are illustrative examples, and the present invention can be implemented in various other forms with modifications and improvements based on the knowledge of those skilled in the art, starting with the embodiments described in the disclosure section of the invention.

[0070] 〔others〕 Furthermore, among the processes described in the above embodiments, all or part of the processes described as being performed automatically can be performed manually, or all or part of the processes described as being performed manually can be performed automatically by known methods. In addition, the processing procedures, specific names, and various data and parameters shown in the above document and drawings can be changed at will unless otherwise specified. For example, the various information shown in each figure is not limited to the information shown.

[0071] Furthermore, the components of each illustrated device are functionally conceptual and do not necessarily need to be physically configured as shown. In other words, the specific forms of distribution and integration of each device are not limited to those shown, and all or part of them can be functionally or physically distributed and integrated in any unit according to various loads and usage conditions.

[0072] Furthermore, each of the processes described in the embodiments above can be combined as appropriate, provided that the processing content does not contradict each other.

[0073] Furthermore, the terms "section, module, unit" used above can be replaced with "means" or "circuit," etc. For example, control unit 3 can be replaced with control means or control circuit. [Explanation of Symbols]

[0074] 1. Information Processing Device 2 Communications Department 3. Control Unit 4 Storage section 31 Acquisition Department 32 Generation part 33 Display Processing Unit 41 User Information 42. Support Information 100 user terminals S Information Processing System

Claims

1. An acquisition unit that acquires response information regarding the project's response status to the issues, A display processing unit that, based on the acquired correspondence information, displays the project in one of the multiple correspondence phases, which are divided according to the correspondence status, using a graphic corresponding to the correspondence phase. Equipped with, The display processing unit, Within each display area corresponding to each corresponding phase, projects with more recent corresponding dates are plotted higher up, and multiple projects can be plotted within each display area corresponding to each corresponding phase. Information processing device.

2. The display processing unit, The multiple response phases are set, categorized according to the type of project and the status of the response. The information processing apparatus according to claim 1.

3. The aforementioned correspondence information includes information on the correspondence history in the aforementioned project. The display processing unit, When the displayed project is selected by the user, the corresponding history information for that project will be displayed. The information processing apparatus according to claim 1.

4. The aforementioned figure is, This is a figure that corresponds to the relationship between the aforementioned multiple corresponding phases. The information processing apparatus according to claim 1.

5. The display processing unit, To make the display mode of a project similar to the project specified by the user different from the display mode of other projects. The information processing apparatus according to claim 1.

6. The acquisition unit is, The aforementioned correspondence information is obtained from users who participated in the aforementioned project. The information processing apparatus according to claim 1.

7. The acquisition unit is, The corresponding information is extracted from the behavioral information of users who participated in the aforementioned project. The information processing apparatus according to claim 1.

8. The acquisition unit is, The corresponding information is extracted from the information generated by the response to the aforementioned project. The information processing apparatus according to claim 1.

9. A method of information processing performed by a computer, The acquisition process involves obtaining information regarding the project's response status to the issues, and A display processing step that, based on the acquired correspondence information, displays the project in one of the multiple correspondence phases, which are divided according to the correspondence status, using a shape corresponding to the correspondence phase. Includes, The aforementioned display processing step is: Within each display area corresponding to each corresponding phase, projects with more recent corresponding dates are plotted higher up, and multiple projects can be plotted within each display area corresponding to each corresponding phase. Information processing methods.

10. Procedures for obtaining response information regarding the project's response status to the issues, A display processing procedure that, based on the acquired correspondence information, displays the project in one of the multiple correspondence phases, which are divided according to the correspondence status, using a shape corresponding to the correspondence phase, Have the computer run it, The aforementioned display processing procedure is: Within each display area corresponding to each corresponding phase, projects with more recent corresponding dates are plotted higher up, and multiple projects can be plotted within each display area corresponding to each corresponding phase. Information processing program.

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