Supply Processing System
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Patents
- Current Assignee / Owner
- 平野 晃弘
- Filing Date
- 2022-05-10
- Publication Date
- 2026-08-03
Smart Images
Figure 0007898686000001
Abstract
Description
Technical Field
[0001] The present invention mainly relates to the improvement of customer management based on membership registration and the transmission and reception of data by voice.
Background Art
[0002] Although society has changed greatly due to the use of computers and networks, problems have occurred in communication. Problems remain in the integration of outgoing communications from individuals and IT. There are significant burdens, especially for the elderly, such as the member numbers assigned to operators, related facilities, and end-users, the identification of Chinese characters by voice, restrictions on order times, confusion caused by passwords, hacking, QR codes, and input by other means such as half-width and full-width characters. This has also been a burden for corporate users who deal with these issues. There is a need to reduce the burden on users and further improve the entertainment value. The problems to be solved by the invention
[0003] Eliminate obstacles in communication. Means for solving the problems
[0004] Construct a system that allows IT to be used only by voice, reduce misidentifications and troubles of various types of information caused by voice use, and further improve the entertainment value.
Examples
[0005] The examples of the present invention will be described below based on the accompanying drawings. In FIG. 1, 1 is an end-user, 2 is a corporate user, 3 is a database a mainly for voice, 4 is a database b mainly for customer data, 5 is a database c mainly for voice data and text data, 6 is a data processing unit mainly for text conversion of voice, and 7 is a center that integrates, manages, and performs maintenance on the system.
[0006] The present invention is implemented for the purpose of making the IT system more realistically utilized. End users can use this system as before by using any device and making phone calls from that device. Center 7 manages the membership status of corporate users and handles payment processing, phone number selection, maintenance, and other related tasks. Data from item 1, including valid phone numbers and end-users who have properly become customers, is stored in database b (item 4) and made available to corporate users, including through CSV output. Database a (3) primarily stores the audio sent by the end user, and sends the organized data, such as text data generated by morphological analysis and sentence sorting performed by the data processing unit (6), to database c (5). Database c provides information to database b in step 4 to determine whether the customer is an existing or new customer during the customer search process. If the customer is new, the data processing unit in step 6 adjusts the data regarding the end user.
[0007] As one example, a corporate user publishes a phone number, which is related to the product and publicized through information provided in any media such as catalogs and flyers. End users will use the above phone number via their mobile phones or other devices to provide their name, address, and the number of items they wish to purchase via voice, but only for their first use. For subsequent uses, they will only need to provide the quantity via voice using the same phone number. One example of a "telephone" implementing the present invention is one that stores unique information such as the end user's telephone number and voice, and converts this information into text using a predetermined system. This conversion is not limited to using kanji characters; it may include, but is not limited to, katakana, multilingual characters, symbols, etc. Furthermore, this unique information and various related information are analyzed, extracted, and organized using arbitrary skills and methods such as machine learning, morphological analysis, named entity recognition, slot value extraction, and information normalization. This, along with product information, purchase history, and user attributes (name, postal code, address, gender, date of birth, creditworthiness, preferences, occupation, etc.), are stored as data in database b.
[0008] By collecting guarantee fees to cover any unpaid damages, along with corporate users and third parties (such as insurance companies) that make up the "tele" system, payment procedures can also be simplified. This will diversify payment options for telecommunications end-users and allow for advance delivery of products, among other things.
[0009] The stored information can be exported to CSV files and sent via SMS, improving the convenience and quality of customer and order management for corporate users. In some cases, the center is operated jointly by the overall system administrator and corporate users.
[0010] By implementing this invention, it becomes possible to introduce communication methods that were previously incompatible with IT into systems, enabling digital transformation (DX), and it will be indispensable, especially in mail-order businesses that rely on voice communication. In the medical field, there are many cases where communication is an obstacle, so it is desirable that this invention be implemented. By associating products, services, quantities, and types with telephone numbers, misinterpretation of information can be avoided. Voice responses are improved, and the entertainment value is enhanced.
[0011] As a typical embodiment of the present invention, a supply processing device that manages various information related to goods and services, and sells and supplies them, is provided, in which fixed telephones, mobile terminals, etc., and transmitting / receiving facilities and receiving terminals managed by Center 7 cooperate with each other, and the device provides means for presenting to the customer or potential customer, the recipient, via any medium (public or private media), information that is extracted from the various information and specifies the attributes of the supplied goods (including services) (quantity, quality, size, color, model, etc.), without limiting whether this is from the data in database b or general data intended for an unspecified number of people contained within database b, and various attributes of the supplied goods The system includes means for presenting the recipient in a way that allows them to select and specify the recipient, with the selection made by the recipient as secondary information, and information that practically identifies the supplied item itself, for example, the product name, as primary information. The primary information is associated (linked) with the telephone numbers of terminals with various specifications managed and set by the center 7. When a call is made using the telephone number, the system includes means for inputting the secondary information sent to the center 7 via database a, data processing unit 6, database c, database b, etc., according to each case. The center 7 also includes means for combining the primary and secondary information, and confirms the supplied item based on the combined information using confirmation means installed within the center 7. Furthermore, Center 7 is equipped with means for presenting multiple supplies, including publicly available media, along with their attributes, and when at least one of them is selected, Center 7 uses the selected supply as primary information and combines it with the secondary information for verification processing. Databases a, b, and c, and processing unit 6 perform speech-to-text conversion and optimization. Center 7 is equipped with an update means that mutually queries and updates customer data in database b and customer data stored in the storage unit of Center 7. The update means includes a classification means that performs data conversion based on the customer's purchase history and credit evaluation. Furthermore, it includes a storage means that appropriately performs optimization (such as conversion to kanji characters) and verification of names, addresses, payment procedures, etc., and stores the data mainly in the storage unit installed within Center 7. The primary and secondary information are combined by the product management unit, which consists of a storage unit and a processing unit, located in Center 7. In addition, Center 7 is equipped with a matching means that queries the primary information and the telephone numbers associated with it against at least necessary and sufficient conditions for the sale (event), such as period, region, medium, and target customers. Primary and secondary information are combined based on classification data such as product names and attributes stored in the product management unit at Center 7. In particular, when product groups rather than individual items are presented by the media, the aforementioned telephone number is linked to multiple products, so a symbol, number, or other ID indicating the attributes of the product is assigned as secondary information related to the primary information and transmitted to this system by the customer's voice or the terminal's designated input function, and one of the product groups is selected and specified. The above functions, methods, and components are generally operated by the user company, with the center primarily responsible for distributing and managing telephone numbers. However, it is desirable to connect the systems so that they can be constantly monitored in preparation for any unforeseen circumstances. In practice, it is common for user companies to set up dedicated systems for editing and managing customer and product-related data. As one example, a unique telephone number is individually assigned to each product and distributed and managed. This telephone number, along with product information, is provided through any media that can be displayed or transmitted. When a buyer uses this unique telephone number to make a call, the product to which the telephone number is assigned becomes the subject of sale, and a system is configured to control the purchase and sale process by the buyer. Alternatively, the present invention can be implemented as a method for executing the buying and selling of goods, in which a unique telephone number is associated with each product, and predetermined information such as purchase requests and confirmations are sent and received between the telephone terminal used by the end user and an arbitrary type of shopping cart that manages and controls the product information, and the associated payment processing, as well as other processing related to confirmation, guarantee, delivery, etc. required for the buying and selling of goods, are carried out in parallel with this, and the method can also be implemented as a buying and selling method that performs processing such as generating product information, transmitting product information, generating and managing the shopping cart, matching purchase requests from the telephone terminal with history, credit, etc., adding, correcting, and supplementing this information, and editing new product information. Such processing is performed by a system implementing the present invention operating and coordinating each part and means.
[0012] As one example, audio and video can be associated with product information or the telephone number linked thereto (including other possible addresses, websites, etc.), and the entertainment value can be enhanced by providing characters or representations that typically symbolize or evoke the product or service (including events). The linking mechanism for associating characters and representations with products and events is installed within Center 7 or System 2 managed by the corporate user, and upon receiving transmissions from end users, the audio and video representing those representations are provided in accordance with the purchase process. For example, if the product is something like a concert ticket, the talent's voice (including simulated machine voice) and image (including CG) will respond to the end user to the extent necessary. If it's a product, it could be the talent appearing in the commercial, or the characters used, and the entertainment value is enhanced by responding with the relevant audio and images. Alternatively, it is desirable to implement various measures, such as storing various types of audio and image data that are suited to each user's individual tastes and preferences in a response data storage unit that stores response data linked to customer data stored in database b, or providing application means to infer the preferences of each end user, or providing means to store the wishes and specifications of the end user, or providing search means to search for such audio and image from the history, or providing means to store audio and image uniquely determined for the end user as data. Examples of responses, including wording and images, are subject to the company user's sales style and product attributes, and can also be tailored individually to each end user.
[0013] Furthermore, as one example, a product buying and selling processing device and method via a web server is desirable to activate a program that, in response to access from a system capable of processing and handling voice such as VolP, makes calls using a unique telephone number from the aforementioned telephone terminal, sends and receives corresponding messages on the web page, generates and stores product information, sends and receives messages related to purchase requests for the product, edits the shopping cart for the purchased product, verifies the transaction based on the sending and receiving of purchase requests, and verifies the transaction history and creditworthiness related to payment.
[0014] The embodiments described in this specification can be implemented in any combination, and the communication terminals are not limited to mobile devices. The configurations and procedures also broadly include other communication systems such as web servers and cloud services. Product information and the unique telephone number mentioned above may be introduced and communicated at the discretion of the company, including through newspapers, magazines, television, the internet, outdoor advertising, and other methods.
[0015] Furthermore, as one example, a unique telephone number is distributed and managed to each sales business. Each sales business manages its own arbitrary product group and uses various media to promote each product. A symbol or number will be assigned. The handling will be divided according to the sales method and purchase characteristics. For example, when the purchaser is elderly, the items will be categorized into: ▲1▼ examples such as supplements and high-priced goods, ▲2▼ examples where it is difficult to transcribe speech into text, and ▲3▼ examples such as daily necessities which are basically handled by this system. In type ▲1▼, detailed explanations by an operator are required, and it often presents a sales opportunity. In type ▲2▼, operator intervention is necessary. In type ▲3▼, efficient sales processing is possible with this system, and this system is applied to these types as typical examples. In a center implementing the present invention, it is possible to selectively perform corresponding processing for each of the above types. In examples ▲1▼ and ▲2▼, the purchaser's line is connected to the facilities (receiving facilities) of each sales company, or to Center 7, where an operator handles the call. In type ▲3▼, the call is processed by this system. In this example, each retailer is assigned a unique telephone number managed by a central office, product information is promoted through various media edited by the retailers, and each product is assigned an arbitrary symbol or number. The handling and processing of items ▲1▼, ▲2▼, and ▲3▼ can be done at the center or by the sales business operator, at their discretion. While all three types (▲1▼, ▲2▼, and ▲3▼) can be efficiently processed by implementing the present invention, in the case of ▲1▼, sales by operators are planned, so the response and processing for each type will be carried out by any processing method adopted by each sales company or Center 7.
[0016] The above-mentioned types of processing include the distribution and management of a number of unique telephone numbers provided to each sales business operator, as well as unique telephone numbers assigned to each product group or product, unique telephone numbers assigned to processes that handle cases requiring any kind of response, and unique telephone numbers assigned to specifications that connect to operators for planned sales calls. The way in which this system is combined and implemented in each of these different sales configurations is at the discretion of the user.
[0017] Furthermore, it can also be implemented as follows. In the type of ▲1▼, there are examples where the connection to an operator or the like is initially set from the attributes of the product, or when the purchaser requests a detailed explanation, or when it is difficult to make any discrimination, and examples where the system operates and processes to connect to the operator. Such processing and operation can be managed by the center, but it is also possible with a system operated by the seller. In the type of ▲2▼, mainly when the purchaser has some difficulty using this system, for example, when the purchaser's voice does not adapt well to text conversion, or when some trouble occurs where this system does not function perfectly, the center or the system operated by the seller connects to the operator. The operator is not limited to a person and may be something that can be handled by artificial intelligence or the like. The type of ▲3▼ is processed and handled by either the center or the system of the sales business operator.
[0018] Or, as an example, there are also the following aspects. The user conveys their name, address, number of products, etc. by voice over the phone. As a general method of converting voice to text, the voice is recorded and the waveform is extracted, the characteristic quantities of the waveform are checked, and a phoneme model that can be an element of the acoustic model is created from this. Next, it is compared with the language model, and for example, whether it is appropriate as Japanese is evaluated by comparison with a character string or word sequence, and the voice is converted to text by machine learning so that it becomes meaningful Japanese. Here, as a typical example, the accuracy of text conversion is enhanced so that the user's name, address, number of products, type, etc. become clear. The text-converted character string is word-segmented based on morphological analysis, and the text is sorted by extracting proper expressions, keywords, slot values, and normalizing time information in addition to this processing. In this process, the name, address, number of products, type, or symbols or marks attached to the type are processed so that they are uniquely extracted and checked. Furthermore, user companies can improve the accuracy of machine learning by modifying the classifications, selecting and verifying the aforementioned unambiguous elements based on their unique data and in relation to the products, services, and maintenance operations they handle. In addition, continuous updates become possible by individually evaluating named entities, keywords, slot values, and time information to improve accuracy and efficiency. Even for names written in kanji, the system infers the user's personal information from the accumulated database, extracts existing data related to the phone number used, performs the aforementioned evaluation and analysis on the converted text string, and in addition, performs scoring and probability calculations. This improves the ability to infer the kanji characters of a user's name, which was previously considered extremely difficult.
[0019] The following applications are also possible as embodiments of the present invention. When a product or service is specified, and the purchase or receipt of the product or service is limited, the telephone number owned by the purchaser or applicant can be treated as the number in the embodiment of the present invention, and the content, name, address, etc., notified by voice from that number are converted into text and data. Consequently, an ID will be assigned to the notification, its contents, and the person concerned, and by verifying that ID, procedures and administrative tasks related to purchases and services will be processed. Generally, elderly people have difficulty using the internet and other technologies, so eliminating telephone procedures is considered impractical. In such cases, it is desirable to use a telephone (including a mobile phone) used at home as the "managed and distributed telephone" in this invention. The only difference is that the managed and distributed item is replaced from a telephone to an ID, and this constitutes one embodiment of the present invention. Excluding mobile phones, for example, a home landline phone may be used by multiple people. In this case, an individual ID is assigned along with the text transcription of the name, and procedures and administrative tasks are performed using this ID. In such embodiments, the processing costs for ID distribution and management are considered the same as those for the "distributed and managed telephones" in the main implementation of the present invention.
[0020] In another embodiment, when a user expresses their intention to purchase goods or services via telephone, a link provided by the user company is sent to the telephone terminal, and the purchase process is completed by accessing that link. The device's display shows a selection of products and services (including quantity and type), and when the user speaks the ID (number or symbol) and quantity (and name and address for first-time users), this information is converted into text. First-time users register as members, but subsequent purchases are confirmed by speaking the product ID, quantity, and type. Link distribution and management are handled similarly to telephone distribution and management, and charges are applied based on link usage. (In all cases, if using a touchscreen, voice and tap operations are used in combination.)
[0021] Another example involves assigning a telephone number to the purchase details, such as the type of purchase item (including services) and the quantity (including the number of times) purchased. The means of communicating (notifying) information about the purchase target are optional, and there are no restrictions on the type of terminal, the location where it is displayed (outdoors, in stores, etc.), or the format. The means of input by the end user are optional and will follow the prescribed method which varies depending on the terminal. Typically, the target product or service is displayed on a mobile device or a terminal installed in a store, and the end user selects the type of product or service they wish to purchase. The selection can be for a single product or multiple products. The end user selects a type, and the selection details (type, quantity, etc.) are entered using a predetermined method on the terminal and transmitted to the (receiving) center. A telephone number corresponding to the selected items is then transmitted to the end user via the terminal. The end user confirms their purchase intention by making a call using this telephone number (which may also reconfirm their purchase intention). However, the telephone number has an expiration date (time) to prevent confusion due to overlapping use by other purchasers. Furthermore, setting an expiration date (time) for the telephone number simplifies the system's use and makes it suitable for the elderly. In another embodiment, the same end user may select a type, specify a quantity, or combine different types, so it is conceivable that multiple different purchase options may coexist at the same time. In this example, each purchase is assigned an ID, which is sent to the end user separately from the phone number. The ID is arbitrary and consists of symbols, numbers, etc., but for example, it may be composed of the last 3-4 digits of the time (minutes, seconds) when the purchase intention was entered, or randomly assigned numbers, symbols, etc. The end user makes a call and transmits their ID to the center (such as a corporate user) by voice or by entering it through any designated means, thereby identifying the specified product. Unused IDs may be deleted after a certain period of time. Each ID is for one-time use only, and in the event of any trouble, a new ID will be issued based on the end user's request. In general, due to various circumstances, end users may use multiple IDs to purchase several different product combinations (type, quantity, etc.), requiring sorting and organization by ID. Furthermore, updated IDs are assigned and applied when purchase details are confirmed or modified. By adding an ID to a phone number and using that ID, the opportunities for using that phone number are expanded. If you are already registered, the purchase process will be completed by making a call using the provided phone number (and by confirming your intention to purchase again). If the person is not yet registered, they will be notified of their name, address, and other prescribed personal information, and the present invention will be implemented to register them as a member.
[0022] One embodiment of the present invention is a distribution method for telephone numbers assigned to corporate users. Typical examples include short-range wireless communication and contactless IC chips. Corporate users can affix (including attaching) stickers (of any shape and material) with electronically recorded telephone numbers to various media issued to end users (membership cards, point cards, catalogs, brochures, etc.). The telephone number recorded in the sticker is then transmitted to a communication terminal (which the end user uses and which has the function to read the electronic record). In the simplest example, such as a smartphone, a call can be made by tapping the displayed portion of the terminal's screen, which may include the telephone number, the corporate user's name, confirmation of purchase intent, or other symbols and representations. In another embodiment, the address could be not limited to a telephone number but could also be an address that allows access to a center related to the corporate user. When the electronic record on the sticker is read and transmitted, a menu of products and services is sent from the center to the end user's communication terminal. From this menu, one or more products or services can be selected, and the quantity, type, and number of times are specified and sent to the center to confirm the purchase intention. In the embodiments of the present invention, the personal information of end users is stored in the data center, and the personal information in the data center is verified and confirmed through the aforementioned phone call (or access via address, etc.), enabling the efficient use of credit and historical data to provide convenience to corporate users and end users. In some cases, the media may individually record each end-user's personal information (name, address, telephone number, email address, etc.), which reduces the system load. In this embodiment, the personal information stored in the data center is recorded (transferred) to the media at that time, and the accumulation and updating of this personal information is performed interactively. The administrator (owner) of the aforementioned seal may be a corporate user, an end user, or both, or the operator of the system. Generally, the end user's ID can be recorded on the sticker, and fraudulent use can be prevented by making it a condition of use that the end user's communication terminal and ID be verified. If the inquiry results do not match, it is at the discretion of the user whether to reject the request at that point or to have the center process it and record it as usage history (digitize it). By centralizing the authority for issuing, distributing, and managing stickers, and applying this to multiple corporate users, the burden of managing and operating both corporate and end users can be reduced. Given the current situation where the shift from in-store sales to electronic transactions is accelerating, a high degree of efficiency is strongly required, and the integration of systems via seals, as realized by the implementation of this invention, is appropriate and desirable.
[0023] A typical example of the present invention is to associate individual products, product types, product groups, and purchase details with a predetermined telephone number, and further distinguish and specify product types, combinations, attributes, quantities, delivery conditions, payment conditions, etc., using IDs (symbols, codes, etc.). The aim is to reduce the burden on customers, decrease the load on the system, organize the objectives, specialize as needed, and thereby improve the accuracy of AI processing of voice data. This system aims to improve efficiency and prevent misunderstandings by presenting product (service) information to customers through any medium and easily processing purchase intentions, product type, combination, attributes, quantity, delivery conditions, and payment conditions using an ID. In addition, related information such as the customer's device (landline, smartphone, etc.), voice, name, and address are stored as data in this system, and credit information and purchase history can be checked to prevent problems. Voice communication has limitations in conventional systems, and these limitations have not been resolved even with advanced AI recognition. This invention is designed to allow so-called "IT-disadvantaged" individuals, who still experience inconvenience despite advancements in ICT, to use services such as mail order (without passwords, addresses, registration procedures, etc.) as an extension of conventional communication (voice communication). Waveform features, phoneme models, and language models (strings, word sequences, etc.) are collected from the customer's voice and stored as customer-specific data. This data is then processed and queried from databases a, b, and c, and reused in steps such as customer verification, determining the necessity and feasibility of procedures, thereby preventing misidentification and incorrect processing. This invention is based on the observation that verification through customer interactions or passwords places an excessive burden on elderly people who are considered "technologically disadvantaged," and that the digitization, identification, and recognition of voice data cannot be solved simply by improving the accuracy of AI. Furthermore, it makes it possible to reduce the burden and, in addition, improve the entertainment value.
[0024] This invention is not merely intended to improve the accuracy of speech recognition and enhance the efficiency of text conversion and voice response, nor is it specifically targeted at the elderly or other specific groups. The present invention constructs a data conversion system using the respective processing units and storage units (databases b, c, and the center) of the present invention to appropriately extract, select, combine, and compare data stored in the system, such as communication terminals (primarily voice-based) used by a broad range of users, including individual users and corporate users, various user information (including transaction history, creditworthiness, name, address, and other attributes), and voice characteristics (including frequency, phonemes, intensity, and voiceprints). This system references each data item, then performs processing for user evaluation and classification, enabling the handling of transactions and responses on a case-by-case basis based on the evaluation and classification. This reduces the load on each user and the system, and as a secondary effect, prevents malfunctions and errors in the above-mentioned series of processes. In the system implementing the present invention, the databases b and c and the data stored and accumulated in the center are mutually related, queried, and combined as needed according to the application through the execution of processing means. As mentioned above, user ratings and classification information are shared between corporate users and the center and applied to each transaction case. For example, ratings and classifications are used as criteria for improving convenience for high-ranking users and determining whether or not to grant benefits, while approval and the feasibility (or necessity) of procedures are handled on a case-by-case basis (e.g., the content of the transaction). This invention performs speech recognition using deep learning, and, building upon this existing foundation, adds a groundbreaking perspective to any system to address a given problem, enabling the creation of new functions and services. The big data collected in this process is based on a clear intention, and even when the objectives branch out and diversify, it can be edited in a purposeful manner. In simplest terms, the present invention involves classifying and digitizing at least one of the user's communication terminal data or the user's voice data (including characteristics based on future knowledge of voice, such as voice features and voiceprints) in relation to various (attribute) information of the user, enabling timely updates of user evaluations and classifications in accordance with the purpose. Instead of verifying identity using passwords or email addresses, verification can be performed using terminals or the aforementioned voice data, further simplifying the procedure and eliminating misidentification and malicious intervention. Furthermore, as one example of the invention, the effects of the invention include the ability to digitize the phonetic characteristics (quantity) of standard phrases, common expressions, and the pronunciation of names, and to store query data for identification purposes.
[0025] There is a growing demand for improved effectiveness of information technology in real-world situations through ICT and DX, which combine IT with communication capabilities. This invention enables computer systems to be operated solely through voice input. It can be considered a potential social infrastructure. By using phone numbers issued by corporate users, transactions can be completed easily, and voice data, voiceprints, and other text data are accumulated. This big data can be used for credit management and high-precision prediction of personal names using voice, which is a challenge unique to the Kanji cultural sphere. By collaborating with insurance companies and other entities to diversify payment procedures based on the end user's creditworthiness, deferred payment options could become a sales boosting opportunity. The economic benefits would be particularly significant if usage among the elderly were increased. Furthermore, it would also allow for improved entertainment value. [Brief explanation of the drawing]
[0026] [Figure 1] Examples of the present invention [Explanation of symbols]
[0027] 1 End User 2. Corporate Users 3 Database a 4 databaseb 5 Database c 6. Data Processing Unit 7 Center
Claims
1. A supply processing system that works in conjunction with a telephone terminal used by a user to perform processing for supplying the goods or services selected by the user as goods, A storage unit that stores a combination of the user's personal information, including the telephone number, the product or service, and attributes related to the product or service, A center having a computer that manages at least one telephone number corresponding to the aforementioned product or service and processes the information in the storage unit, The aforementioned computer, Based on a call made from the aforementioned telephone terminal to the aforementioned single telephone number, the aforementioned goods or services are identified as the aforementioned supplies and treated as primary information. During the aforementioned phone call, attributes related to the supplied goods are obtained from the user's voice input and used as secondary information. The user is identified from personal information that includes the phone number of the telephone terminal used for the aforementioned call, The combination of the primary information and the secondary information is compared with the combination of the product or service and the attributes related to the product or service stored in the storage unit, and when a match is found, a process is performed to confirm the user's purchase of the supplied item. Supply processing system.
2. A supply processing system that works in conjunction with a telephone terminal used by a user to perform processing for supplying the goods or services selected by the user as goods, A storage unit that stores the user's personal information, including the phone number of the aforementioned telephone terminal, A center having a computer that manages multiple telephone numbers for corresponding to the aforementioned supplies and processes the information in the storage unit, The system includes a terminal in which the user inputs information about the supplied goods, The aforementioned computer, The terminal obtains information regarding the supplies, The information regarding the acquired supplies is stored in combination with one of the multiple telephone numbers, The aforementioned one telephone number is transmitted to the terminal, Based on a call made from the aforementioned telephone terminal to the aforementioned telephone number, a process is performed to confirm the purchase of the aforementioned goods by a user whose personal information includes the telephone terminal number. Supply processing system.
3. A supply processing system according to claim 1, The aforementioned storage unit is The system stores the combination of the aforementioned product or service and the attributes related to the aforementioned product or service in association with a designated sales business operator. The aforementioned computer, The system manages multiple telephone numbers, and manages some of these telephone numbers as assigned telephone numbers corresponding to the specified sales business operator. If the aforementioned telephone number is the assigned telephone number, the goods or services handled by the designated sales business operator are identified as the supplies based on a call made from the telephone terminal to the aforementioned telephone number, and this is treated as primary information. During the aforementioned phone call, attributes related to the supplied goods are obtained from the user's voice input and used as secondary information. The system compares the combination of primary and secondary information with the combination of the product or service and attributes related to the product or service for the predetermined seller stored in the storage unit, and when a match is found, it performs a process to confirm the user's purchase of the supply. Supply processing system.
4. A supply processing system according to any one of claims 1 to 3, The aforementioned computer, The system displays information about the product or service on a terminal operated by the user, and obtains information about the supply selected by the user from the terminal operated by the user. Supply processing system.
5. A supply processing system according to any one of claims 1 to 3, Equipped with a processing unit that converts speech to text, The aforementioned processing unit, If the telephone number of the aforementioned telephone terminal does not exist in the storage unit, the system processes the user's voice during the call based on the aforementioned call, converts it to text, and stores the text in the storage unit as the user's personal information. Supply processing system.
6. A supply processing system according to any one of claims 1 to 3, The aforementioned computer, Set an expiration date for the aforementioned telephone number. Supply processing system.
7. A supply processing system according to any one of claims 1 to 3, The aforementioned storage unit is The system stores voice data corresponding to the aforementioned single telephone number, The aforementioned computer, When a call is made to the aforementioned telephone number, the telephone terminal plays the voice data corresponding to the aforementioned telephone number. Supply processing system.
8. A supply processing system according to any one of claims 1 to 3, The aforementioned telephone number is It is recorded electronically on a medium and configured to be readable by a communication terminal operated by the user. Supply processing system.