Exit support system and program

Abstract

To provide an exit assistance system and a program that can prevent fraudulent customers from running away with articles without a settlement process, without putting the customers to trouble.SOLUTION: An exit assistance system includes: a self-service POS terminal that allows customers to register articles to be purchased and to make a payment for the registered articles through their own operations; and an exit gate through which customers pass when they exit from a settlement area where the self-service POS terminal is installed. The self-service POS terminal has an identification information reader (first reader) that reads identification information identifying the customers after the settlement process is completed. The exit gate has an identification information reader (second reader) that reads the identification information identifying the customers, and a door opening / closing control unit (exit unit) that allows the customers to exit the settlement area on the condition that the identification information read by the second reader and the first reader match.SELECTED DRAWING: Figure 7

Description

Technical Field

[0001] Embodiments of the present invention relate to an exit support system and a program.

Background Art

[0002] Conventionally, in order to prevent customers from absconding with un-settled goods, a POS system has been introduced that issues a receipt printed with a barcode indicating that the goods have been settled, and allows the customer to exit by reading the barcode at the exit gate (for example, Patent Document 1).

[0003] However, in such a conventional system, the customer has to carry the receipt from the end of settlement until exiting, which is troublesome. There is also a risk of losing the receipt.

Summary of the Invention

Problems to be Solved by the Invention

[0004] The problem to be solved by the present invention is to provide an exit support system and a program that can prevent fraud of absconding with goods without performing settlement processing without causing trouble to the customer.

Means for Solving the Problems

[0005] The exit support system of the embodiment includes a self-POS terminal that causes a customer to perform a registration process for registering goods purchased by the customer and a settlement process for settling the registered goods by the customer's own operation, and a customer who has completed settlement at the self-POS terminal, and an exit gate through which the customer passes when exiting from the settlement area where the self-POS terminal is installed. The self-POS terminal includes a first reading unit that reads Possessed by, identification information The registered code symbol . The exit gate includes a second reading unit that reads [[ID=3�]] Code Symbol , and on the condition that the identification information read by the second reading unit matches the identification information read by the first reading unit, Possesses a code symbolIt includes an exit unit for allowing customers to exit the payment area. [Brief explanation of the drawing]

[0006] [Figure 1] Figure 1 is a block diagram showing an example of a schematic configuration of the exit support system according to the first embodiment. [Figure 2] Figure 2 is an external view showing an example of a self-service POS terminal. [Figure 3] Figure 3 is an external view showing an example of an exit gate. [Figure 4] Figure 4 is an external view showing an example of a shopping bag. [Figure 5] Figure 5 is a hardware block diagram showing an example of the hardware configuration of a self-service POS terminal. [Figure 6] Figure 6 is a hardware block diagram showing an example of the hardware configuration of an exit gate. [Figure 7] Figure 7 is a functional block diagram showing an example of the functional configuration of a self-service POS terminal and an exit gate. [Figure 8] Figure 8 is a flowchart showing an example of the processing flow performed by the self-service POS terminal in the exit support system of the first embodiment. [Figure 9] Figure 9 is a flowchart showing an example of the processing flow performed by the exit gate of the exit support system of the first embodiment. [Figure 10] Figure 10 is an external view showing an example of a shopping basket used in the exit support system of the second embodiment. [Figure 11] Figure 11 is an external view showing an example of a label with identification information printed on it, used in the exit support system of the third embodiment. [Figure 12] Figure 12 is a hardware block diagram showing an example of the hardware configuration of a self-service POS terminal included in the exit support system of the third embodiment. [Figure 13] Figure 13 is a functional block diagram showing an example of the functional configuration of a self-service POS terminal included in the exit support system of the third embodiment. [Figure 14]Figure 14 is a flowchart showing an example of the processing flow performed by the self-service POS terminal in the exit support system of the third embodiment. [Modes for carrying out the invention]

[0007] The embodiments will be described in detail below with reference to the drawings. However, the invention is not limited to the embodiments described below.

[0008] (First Embodiment) The following describes the exit support system 1, which is a first embodiment of this disclosure, with reference to the drawings.

[0009] (Outline configuration of the exit support system) The schematic configuration of the exit support system 1 will be explained using Figure 1. Figure 1 is a block diagram showing an example of the schematic configuration of the exit support system according to the first embodiment.

[0010] The exit support system 1 comprises a self-service POS terminal 10, an exit gate 40, and a server device 60. The self-service POS terminal 10, the exit gate 40, and the server device 60 are connected to each other via an in-store network 2 such as a LAN, enabling them to communicate with one another.

[0011] The self-service POS terminal 10 performs, through the customer's own operation, a registration process that registers the products the customer purchases and generates a product registration file 122 (see Figure 5), and a settlement process that performs settlement (which may also be called accounting, payment, or settlement) related to the product registration file 122 generated by the registration process.

[0012] Exit gate 40 is the exit through which customers who have finished paying at the self-service POS terminal 10 pass when leaving the payment area where the self-service POS terminal 10 is installed. Multiple self-service POS terminals 10 are installed in the payment area. Note that there may be multiple payment areas within the store.

[0013] The server device 60 acquires sales data from all the self-POS terminals 10 in the store and manages the store's sales. Further, the server device 60 acquires and stores the identification information read by the self-POS terminal 10 by a customer who has completed settlement at the self-POS terminal 10, in association with the time ta when the identification information was read. The identification information is registered, for example, in a code symbol such as a barcode pre-printed on a paid shopping bag purchased by the customer.

[0014] In order to prevent a customer from exiting through the exit gate 40 in an unsettled state, the exit support system 1 of the present embodiment permits only a customer who has completed settlement to exit from the exit gate 40.

[0015] For this purpose, the customer causes the same identification information as that read by the self-POS terminal 10 to be read by the scanner 404 (see FIG. 3) provided in the exit gate 40.

[0016] The exit gate 40 compares the read identification information and the time tb when the identification information was read with the identification information and the time ta stored in the server device 60. As a result of the comparison, when both identification numbers match and the time tb has elapsed within a predetermined time (for example, within 3 minutes) from the time ta, the door 403 (see FIG. 3) is opened to allow the customer to exit.

[0017] Since the self-POS terminal 10 reads the identification information after the settlement process is completed, if the above-described conditions are satisfied, only the customers who have completed the settlement process can be surely exited. It is determined that the elapsed time from the time ta to the time tb is within the predetermined time because it is not normal for a customer to stay in the settlement area where the self-POS terminal 10 is installed for a long time after finishing settlement. In such a case, the store clerk asks the corresponding customer if there is any problem.

[0018] (Schematic configuration of the self-POS terminal) The schematic configuration of the self-POS terminal 10 will be described using FIG. 2. FIG. 2 is an external view showing an example of the self-POS terminal.

[0019] The self-service POS terminal 10 generates product registration information for a product when the customer scans the product identification information of the product they wish to purchase. Product identification information is, for example, a product code such as a JAN (Japanese Article Number) code that uniquely identifies the product. The product code is registered in a code symbol such as a barcode printed or affixed to the product's outer box or packaging.

[0020] Furthermore, the self-service POS terminal 10 handles payments related to registered product information. The self-service POS terminal 10 accepts both cash and cashless payments. Cash payments are made using banknotes and coins. Cashless payments are made without using cash, and include payments related to product information registered by the self-service POS terminal 10. Cashless payments include credit card payments, code payments, electronic money payments, etc.

[0021] Cash payment is a payment method that uses banknotes and coins. The customer inserts banknotes or coins into the change machine 104 shown in Figure 2 and receives banknotes or coins as change.

[0022] Credit card payment is a payment method that uses a credit card owned by the customer. When making a credit card payment, the customer inserts their credit card into the payment terminal 109 shown in Figure 2, and the payment is processed by having the terminal read the personal information and direct debit account information registered on the credit card.

[0023] Code payment is a payment method in which payment is made using a payment app pre-installed on a mobile device (such as a smartphone) that the customer possesses. When making a code payment, the customer displays a code symbol on their mobile device and has the displayed code symbol read by a fixed scanner 107 or a handheld scanner 108 as shown in Figure 2 to complete the payment.

[0024] Electronic money payment is a payment method in which payment is made using electronic money charged to an IC card, for example. When making an electronic money payment, the customer holds their electronic money card over the payment terminal 109 shown in Figure 2, and short-range wireless communication is performed between the payment terminal 109 and the electronic money card to read the remaining balance charged to the card and to make a payment within the limits of that balance.

[0025] The self-service POS terminal 10 is equipped with various devices for product registration and payment on the top of the housing 101.

[0026] Product shelves 102 and 103 are formed on the left and right sides of the casing 101. The customer places a shopping basket containing unregistered products on product shelf 102 (or product shelf 103). Then, the customer places the registered products on the product shelf 103 (or product shelf 102) on the opposite side.

[0027] The top of the housing 101 is equipped with a change dispenser 104, a display device 105, an operating device 106, a fixed scanner 107, a handheld scanner 108, a payment terminal 109, a receipt printer 110, and a warning light 115.

[0028] The change dispenser 104 dispenses change in the form of banknotes or coins, calculated by subtracting the total tax-inclusive amount registered in the product registration information from the total amount paid by the customer with banknotes or coins. The customer inserts coins into the coin slot 1041. The customer also inserts banknotes into the banknote slot 1043. The change dispenser 104 dispenses coins as change from the coin dispensing slot 1042. The change dispenser 104 also dispenses banknotes as change from the banknote dispensing slot 1044.

[0029] The display device 105 displays various information related to product registration and payment processing to the customer. Information related to product registration includes, for example, registered product information, total amount, and payment method options. Information related to payment processing includes, for example, product registration information, payment method options, and operation guidance. The display device 105 is, for example, an LCD monitor or an OLED monitor.

[0030] The operating device 106 acquires various operational information from the customer related to product registration and payment processing. Operational information related to product registration includes, for example, instructions to complete registration and the results of payment method selection. Operational information related to payment processing includes, for example, the results of payment method selection. The operating device 106 is, for example, a touch panel mounted on the display device 105.

[0031] The fixed scanner 107 reads a code symbol (e.g., a barcode) with a registered product code, which is printed on or attached to the product and held up to the reading window 1071. The fixed scanner 107 also reads the code information displayed on the customer's mobile device when the customer makes a code payment. After the payment process is complete, the fixed scanner 107 reads the identification information registered in the barcode 31 printed on or attached to the shopping bag 30 (see Figure 4) purchased by the customer.

[0032] The handheld scanner 108 reads code symbols (e.g., barcodes) printed or affixed to products that have registered product codes. In particular, for products where it is difficult for the customer to hold the code symbol over the reading window 1071 of the fixed scanner 107 (heavy or large items such as rice or boxed beverages), the handheld scanner 108 reads the code symbol with registered product codes by allowing the customer to perform the reading operation themselves. The handheld scanner 108 also reads code information displayed on the customer's mobile device when they make a code payment. Furthermore, after the payment process is completed, the handheld scanner 108 reads the identification information registered in the barcode 31 printed or affixed to the shopping bag 30 (see Figure 4) purchased by the customer.

[0033] Since the fixed scanner 107 and the handheld scanner 108 have the same functionality, customers may use either scanner to read the code symbol.

[0034] The payment terminal 109 performs various cashless payments. The payment terminal 109 includes a display unit 1091, a 10-key keypad 1092, and a card slot 1093. The payment terminal 109 also includes a reader (not shown) that communicates wirelessly with electronic money cards and the like.

[0035] The display unit 1091 displays various information, such as operation guidance, when performing various cashless payment methods. The display unit 1091 is, for example, an LCD monitor or an OLED monitor.

[0036] The 1092 key on the 10-key keypad is used to enter PINs and other information related to cashless payments.

[0037] The card slot 1093 is a slot for inserting IC cards such as credit cards when making cashless payments.

[0038] The receipt printer 110 prints a receipt showing the payment result.

[0039] The warning light 115 is installed at the tip of a pole extending upward from the housing 101 and emits light or flashes in blue or red. The warning light 115 changes its color and lighting pattern depending on the operating status of the self-service POS terminal 10, thereby alerting nearby store staff. The warning light 115 also emits light or flashes when a customer calls a store employee.

[0040] (Outline configuration of the exit gate) The schematic configuration of the exit gate 40 will be explained using Figure 3. Figure 3 is an external view showing an example of an exit gate.

[0041] The exit gate 40 is equipped with a pair of openable and closable doors 403 between a pair of left and right column members 401 and column member 402.

[0042] Column members 401 and 402 each support the door 403.

[0043] A warning light 405 is installed on the top of column member 401, and a warning light 406 is installed on the top of column member 402. The warning lights 405 and 406 illuminate in blue or green if the customer should be asked to leave, and illuminate or flash red if the customer should not be asked to leave, according to the identification information read by the scanner 404 described later. If the warning lights 405 and 406 illuminate or flash red, an employee who notices this rushes to the exit gate 40, explains to the customer why they cannot leave, and then checks the situation.

[0044] Door 403 is driven, for example, by a motor and rotates approximately 90 degrees around the Z-axis when a customer exits the payment area, forming an exit path for the customer. Once opened, door 403 closes after a predetermined time to prevent the next customer from exiting. Door 403 forms a so-called flapper gate.

[0045] A scanner 404 is installed above the warning light 406 on either the column member 401 or 402. The scanner 404 has a reading window 4041 and reads the identification information registered in the barcode 31 printed or attached to the shopping bag 30 held over the reading window 4041. The scanner 404 is installed along the Z-axis to facilitate holding over the shopping bag 30.

[0046] The exit gate 40 opens door 403 to allow the customer to exit the payment area if the identification information read by scanner 404 matches the identification information read by the customer at the self-service POS terminal 10 using the fixed scanner 107 or handheld scanner 108, and the time between when the fixed scanner 107 or handheld scanner 108 reads the identification information and when scanner 404 reads the identification information is within a predetermined time.

[0047] Furthermore, the exit gate 40 will not open door 403 if the identification information read by scanner 404 does not match the identification information read by the customer at the self-service POS terminal 10 using the fixed scanner 107 or handheld scanner 108, or if the time between when the fixed scanner 107 or handheld scanner 108 reads the identification information and when scanner 404 reads the identification information is longer than a predetermined time.

[0048] Furthermore, the exit gate 40 may be a simple gate that does not have a door 403 and only provides notification.

[0049] (Plastic shopping bags with identification information printed on them) The shopping bag 30 used in the exit support system 1 of the first embodiment will be explained using Figure 4. Figure 4 is an external view showing an example of a shopping bag.

[0050] The shopping bag 30 is a paid shopping bag that can be purchased at the store. In this embodiment, the customer purchases the shopping bag 30 to put the purchased goods in.

[0051] The shopping bag 30 has a barcode 31 with pre-registered identification information printed or affixed to it. The barcode 31 may be a two-dimensional code or a special code symbol prepared by the store.

[0052] The barcode 31 will have identification information registered, consisting of numbers and letters that are as unique as possible. To minimize duplication of identification numbers, the identification information may be a combination of multiple letters and multiple digits, for example. Furthermore, a customer who purchases a shopping bag 30 may reuse that shopping bag 30 on their next shopping trip.

[0053] Furthermore, customers who already possess their own reusable bags do not bother purchasing plastic bags. An example of applying this disclosure to such customers will be explained in another embodiment described later.

[0054] (Hardware configuration of self-service POS terminals) The hardware configuration of the self-service POS terminal 10 will be explained using Figure 5. Figure 5 is a hardware block diagram showing an example of the hardware configuration of a self-service POS terminal.

[0055] The self-service POS terminal 10 has a configuration in which a control unit 11, a storage unit 12, a peripheral device controller 14, and a communication controller 15 are connected to each other by an internal bus 13.

[0056] The control unit 11 controls the overall operation of the self-service POS terminal 10. The control unit 11 comprises a CPU (Central Processing Unit) 111, a ROM (Read Only Memory) 112, and a RAM (Random Access Memory) 113. The CPU 111 connects to the ROM 112 and the RAM 113 via internal buses such as an address bus and a data bus. The CPU 111 loads various programs stored in the ROM 112 and the memory unit 12 into the RAM 113. The CPU 111 controls the operation of the self-service POS terminal 10 by operating according to the various programs loaded into the RAM 113. In other words, the control unit 11 has the configuration of a typical computer.

[0057] The storage unit 12 is a storage device such as an HDD or SSD. Alternatively, the storage unit 12 may be a non-volatile memory such as flash memory that retains stored information even when the power is turned off. The storage unit 12 stores the control program 121, the product registration file 122, and the payment file 123.

[0058] The control program 121 is a program that controls the overall operation of the self-service POS terminal 10. The control program 121 may be provided stored in the memory unit 12, or it may be provided as an installable or executable file recorded on a computer-readable non-temporary recording medium such as a CD-ROM, flexible disk (FD), CD-R, or DVD. The control program 121 may also be provided by storing it on a computer connected to a network and downloading it via the network. Furthermore, the control program 121 may be provided or distributed via a network such as the Internet.

[0059] The product registration file 122 is a file that stores product information (product name, unit price, quantity, etc.) corresponding to the product code of the product registered at the self-service POS terminal 10. The self-service POS terminal 10 obtains the product information corresponding to the product code from a product master (not shown) stored in the storage unit 12. The product master is a master file that stores product information corresponding to the product code.

[0060] The payment file 123 is a file that stores the details of payments made using the payment terminal 109 and change dispenser 104 of the self-service POS terminal 10. In addition to the information stored in the product registration file 122, the payment file 123 also stores the date and time of payment, the payment method, etc.

[0061] The control unit 11 is connected via the peripheral device controller 14 to a display device 105, an operating device 106, a fixed scanner 107, a handheld scanner 108, a payment terminal 109, a change dispenser 104, a receipt printer 110, and a warning light 115, which perform input and output of various information. The outlines of each input / output device are as described above. The peripheral device controller 14 controls the operation of these peripheral devices according to instructions from the control unit 11.

[0062] Furthermore, the control unit 11 communicates with the server device 60 via the communication controller 15. The self-service POS terminal 10 periodically sends settlement files 123 to the server device 60 in order to manage sales in the store. The self-service POS terminal 10 also sends to the server device 60 the identification information read from the shopping bag 30 and the time ta when the identification number was read, along with their association.

[0063] (Hardware configuration of the exit gate) The hardware configuration of exit gate 40 will be explained using Figure 6. Figure 6 is a hardware block diagram showing an example of the hardware configuration of an exit gate.

[0064] The exit gate 40 has a configuration in which a control unit 41, a storage unit 42, a peripheral device controller 44, and a communication controller 45 are connected to each other by an internal bus 43.

[0065] The control unit 41 controls the overall operation of the exit gate 40. The control unit 41 comprises a CPU 411, a ROM 412, and a RAM 413. The CPU 411 connects to the ROM 412 and the RAM 413 via internal buses such as an address bus and a data bus. The CPU 411 loads various programs stored in the ROM 412 and the memory unit 42 into the RAM 413. The CPU 411 controls the operation of the exit gate 40 by operating according to the various programs loaded into the RAM 413. In other words, the control unit 41 has the configuration of a typical computer.

[0066] The storage unit 42 is a storage device such as an HDD or SSD. Alternatively, the storage unit 42 may be a non-volatile memory such as flash memory that retains stored information even when the power is turned off. The storage unit 42 stores the control program 421.

[0067] The control program 421 is a program that controls the overall operation of the exit gate 40. The control program 421 may be provided stored in the memory unit 42, or it may be provided as an installable or executable file recorded on a computer-readable non-temporary recording medium such as a CD-ROM, flexible disk (FD), CD-R, or DVD. The control program 421 may also be provided by storing it on a computer connected to a network and downloading it via the network. Furthermore, the control program 421 may be provided or distributed via a network such as the Internet.

[0068] The control unit 41 is connected to a scanner 404, a gate controller 407, and warning lights 405 and 406 via a peripheral device controller 44, which input and output various types of information. The functions of the scanner 404 and warning lights 405 and 406 are as described above. The gate controller 407 is, for example, a motor driver that opens and closes the door 403 according to instructions from the control unit 41.

[0069] Furthermore, the control unit 41 communicates with the server device 60 via the communication controller 45. The exit gate 40 obtains a time ta from the identification information acquired by the server device 60 from the self-service POS terminal 10, which is associated with the same identification information as the identification information read by the scanner 404.

[0070] (Functional configuration of self-service POS terminals and exit gates) The functional configuration of the self-service POS terminal 10 and the exit gate 40 will be explained using Figure 7. Figure 7 is a functional block diagram showing an example of the functional configuration of the self-service POS terminal and the exit gate.

[0071] The control unit 11 of the self-service POS terminal 10 deploys the control program 121 to the RAM 113 and operates it, thereby realizing the following functional units as shown in Figure 7: the product code reading unit 21, the product registration unit 22, the payment method acceptance unit 23, the settlement processing unit 24, the identification information reading unit 25, and the identification information output unit 26. Some or all of these functional units may be realized by dedicated hardware.

[0072] The product code reading unit 21 reads the product code registered in the code symbol held over the fixed scanner 107, or the product code registered in the code symbol brought close to the handheld scanner 108.

[0073] The product registration unit 22 generates a product registration file 122 in which the product codes read by the product code reading unit 21 are registered.

[0074] The payment method reception unit 23 receives information from the customer indicating whether the payment for the registered product information will be made by cash or cashless payment, based on the customer's actions after the product registration unit 22 has finished generating the product registration file 122. Furthermore, if the customer selects cashless payment, the payment method reception unit 23 receives information indicating the specific payment method.

[0075] The settlement processing unit 24 performs settlement processing (also called payment processing) using the payment method selected by the customer. The settlement processing unit 24 also generates a settlement file 123 containing the settlement result and stores it in the storage unit 12.

[0076] The identification information reading unit 25 reads the identification information registered in the barcode 31 printed or affixed to the shopping bag 30 after the settlement processing unit 24 has completed the settlement process. The identification information reading unit 25 also stores the time ta when the identification information was read. The identification information reading unit 25 is the first reading unit in this disclosure.

[0077] The identification information output unit 26 associates the identification information read by the identification information reading unit 25 with the time ta when the identification information was read, and outputs it to the server device 60.

[0078] Furthermore, the control unit 41 of the exit gate 40 implements the following functional units by deploying the control program 421 to the RAM 413: the identification information reading unit 51, the identification information reading unit 52, the identification information comparison unit 53, the door opening / closing control unit 54, and the notification unit 55 shown in Figure 7. Note that some or all of these functional units may be implemented by dedicated hardware.

[0079] The identification information reading unit 51 reads the identification information registered in the barcode 31 printed or affixed to the shopping bag 30. The identification information reading unit 51 also stores the time tb when the identification information was read. The identification information reading unit 51 is the second reading unit in this disclosure.

[0080] The identification information reading unit 52 determines whether the server device 60 has the same identification information stored in it as the identification information read by the identification information reading unit 51. The identification information reading unit 52 also reads the time ta from the server device 60 when the same identification information as the identification information read by the identification information reading unit 51 was read.

[0081] The identification information comparison unit 53 compares time tb and time ta to determine whether the elapsed time from time ta to time tb is within a predetermined time.

[0082] The door opening / closing control unit 54 opens the door 403 and allows the customer to exit the payment area, provided that the identification information read by the identification information reading unit 51 matches the identification information read by the identification information reading unit 25. Alternatively, the door opening / closing control unit 54 may open the door 403 and allow the customer to exit the payment area, provided that the elapsed time from time ta to time tb is within a predetermined time. The door opening / closing control unit 54 is an example of an exit unit in this disclosure.

[0083] The notification unit 55 provides notification by illuminating warning lights 405 and 406 in a predetermined color or pattern if the server device 60 does not store the same identification information as that read by the identification information reading unit 51, or if the elapsed time from time ta to time tb is greater than or equal to a predetermined time. The notification unit 55 may also provide notification by outputting sound or voice from a speaker (not shown in Figure 6).

[0084] (Process flow performed by a self-service POS terminal) Figure 8 illustrates the processing flow performed by the self-service POS terminal 10. Figure 8 is a flowchart showing an example of the processing flow performed by the self-service POS terminal in the exit support system of the first embodiment.

[0085] When a customer starts registering items at the self-service POS terminal 10, they press, for example, the "Start Checkout" button displayed on the display device 105. The self-service POS terminal 10 then executes the process shown in the flowchart of Figure 8.

[0086] The product code reading unit 21 determines whether the fixed scanner 107 or the handheld scanner 108 has read the product code registered in the code symbol attached to the product (step S11). If it is determined that the product code has been read (step S11: Yes), the unit proceeds to step S12. On the other hand, if it is not determined that the product code has been read (step S11: No), the unit repeats step S11.

[0087] In step S11, if it is determined that a product code has been read, the product registration unit 22 updates the product registration file 122 by storing the product code read in step S11 in the product registration file 122 (step S12).

[0088] The settlement processing unit 24 determines whether the payment button displayed on the display device 105 has been pressed (step S13). The payment button is a button that instructs the system to start the settlement process after the product registration is complete. If it is determined that the payment button has been pressed (step S13: Yes), the system proceeds to step S14. On the other hand, if it is not determined that the payment button has been pressed (step S13: No), the system returns to step S11.

[0089] In step S13, if it is determined that the payment button has been pressed, the payment method reception unit 23 accepts the payment method desired by the customer according to the selection result of the payment method options displayed on the display device 105 (step S14).

[0090] Next, the settlement processing unit 24 performs settlement processing (payment processing) using the settlement method received in step S14 (step S15).

[0091] After the settlement process is completed, the identification information reading unit 25 instructs the display device 105 to read the barcode 31 printed or attached to the shopping bag 30 using the fixed scanner 107 or the handheld scanner 108 (step S16).

[0092] The identification information reading unit 25 determines whether the identification information registered in the barcode 31 printed or attached to the shopping bag 30 has been read (step S17). If it is determined that the identification information has been read (step S17: Yes), the process proceeds to step S18. On the other hand, if it is not determined that the identification information has been read (step S17: No), step S17 is repeated.

[0093] In step S17, if it is determined that the identification information has been read, the identification information reading unit 25 obtains the time ta (step S18). The identification information reading unit 25 obtains the time ta from the CPU 111.

[0094] The identification information output unit 26 associates the identification information read in step S17 with the time ta obtained in step S18 and outputs it to the server device 60 (step S19). After that, the self-POS terminal 10 terminates processing. The server device 60 acquires and stores the information output by the self-POS terminal 10.

[0095] (Process flow performed by the exit gate) The processing flow performed by the exit gate 40 will be explained using Figure 9. Figure 9 is a flowchart showing an example of the processing flow performed by the exit gate of the exit support system of the first embodiment.

[0096] The identification information reading unit 51 determines whether the scanner 404 has read the identification information registered in the barcode 31 printed or attached to the shopping bag 30 (step S21). If it is determined that the scanner 404 has read the identification information (step S21: Yes), the process proceeds to step S22. On the other hand, if it is not determined that the scanner 404 has read the identification information (step S21: No), the process repeats step S21.

[0097] In step S21, if it is determined that the scanner 404 has read the identification information, the identification information reading unit 51 obtains the time tb (step S22). The identification information reading unit 51 obtains the time tb from the CPU 411.

[0098] The identification information reading unit 52 determines whether the same identification information read in step S21 is stored in the server device 60 (step S23). If it is determined that the same identification information is stored in the server device 60 (step S23: Yes), the process proceeds to step S24. On the other hand, if it is not determined that the same identification information is stored in the server device 60 (step S23: No), the process proceeds to step S26.

[0099] In step S23, if it is determined that the same identification information is stored in the server device 60, the identification information comparison unit 53 determines whether the difference between time ta and time tb stored in the server device 60 is within a predetermined time (step S24). If it is determined that the difference between time ta and time tb is within a predetermined time (step S24: Yes), the process proceeds to step S25. On the other hand, if it is determined that the difference between time ta and time tb is not within a predetermined time (step S24: No), the process proceeds to step S26.

[0100] In step S24, if it is determined that the difference between time ta and time tb is within a predetermined time, the door opening / closing control unit 54 opens the door 403 (step S25). After that, the exit gate 40 terminates its operation. The door opening / closing control unit 54 closes the opened door 403 after a predetermined time has elapsed.

[0101] In step S23, if it is determined that the same identification information is not stored in the server device 60, and in step S24, if it is determined that the difference between time ta and time tb is not within a predetermined time, the notification unit 55 will notify by illuminating the warning lights 405 and 406 in a predetermined color or pattern. At this time, the door opening / closing control unit 54 will keep the door 403 closed. After that, the exit gate 40 will terminate processing. If a store employee notices the notification, they will check the items purchased by the customer.

[0102] (Effects of the first embodiment) As described above, the exit support system 1 of the first embodiment includes a self-service POS terminal 10 that allows customers to perform a registration process to register the products they wish to purchase and a settlement process to settle the payments for the registered products, both through the customer's own operation, and an exit gate 40 that customers pass through when they exit the settlement area where the self-service POS terminal 10 is installed after completing the settlement process. The self-service POS terminal 10 includes an identification information reading unit 25 (first reading unit) that reads identification information to identify the customer after the settlement process is completed. The exit gate 40 includes an identification information reading unit 51 (second reading unit) that reads identification information to identify the customer, and a door opening / closing control unit 54 (exit unit) that allows the customer to exit the settlement area on the condition that the identification information read by the identification information reading unit 51 matches the identification information read by the identification information reading unit 25. Therefore, this method prevents fraudulent activity such as customers running off with goods without paying, without requiring them to carry receipts or other items in addition to a shopping bag after payment.

[0103] Furthermore, in the exit support system 1 of the first embodiment, the identification information is registered in the barcode 31 (code symbol) printed or affixed to the shopping bag 30 purchased by the customer. Therefore, after completing the transaction, the customer can exit through the exit gate 40 by having the barcode 31 printed or affixed to the shopping bag 30 read at the exit gate 40. As a result, the customer does not need to carry any receipts or other documents that would be read at the exit gate 40 to indicate that the transaction has been completed, other than the shopping bag 30 containing the goods, until they exit through the exit gate 40.

[0104] Furthermore, in the exit support system 1 of the first embodiment, the identification information reading unit 25 (first reading unit) also stores the time ta when the identification information was read, and the identification information reading unit 51 (second reading unit) allows the customer to exit from the exit gate 40 on the condition that the same identification information has been read within a predetermined time from the time ta when the first reading unit read the identification information. In this way, by limiting the time range in which the same identification number is read, duplication of identification information registered in the barcode 31 can be permitted. That is, the probability that there are customers in the same checkout area within the same time range who possess shopping bags 30 with the same identification number can be considered to be very small. As a result, customers can reuse shopping bags 30 with the barcode 31 printed or attached multiple times. Furthermore, since it is possible to identify customers who have stayed in the checkout area for an unnecessarily long time after the checkout is completed, store staff can detain such customers and ask if there was any problem.

[0105] In this embodiment, an example was described in which a barcode 31 with an identification number registered is printed or affixed to the shopping bag 30. However, a similar system can be realized by attaching an electronic tag such as an RFID to the shopping bag 30.

[0106] (Second embodiment) In the first embodiment, an example was described in which a barcode 31 with registered identification information is printed or affixed to a shopping bag 30 purchased by a customer. However, the type of medium on which the identification information is registered is not limited to this.

[0107] In the exit support system 1 of the second embodiment of this disclosure, a plate 33 on which an identification information barcode 34 is printed or affixed is installed on a shopping basket 32 ​​provided by the store. The barcode 34 is registered with an identification number that is separate from the one registered on the barcode 31 of the shopping bag 30. For example, the shopping bag 30 is registered with an identification number consisting of three letters of the alphabet and five digits, and the shopping basket 32 ​​is registered with an identification number consisting of four letters of the alphabet and five digits. This allows the exit support system 1 to allow the coexistence of the shopping bag 30 and the shopping basket 32.

[0108] Figure 10 is an external view showing an example of a shopping basket used in the exit support system of the second embodiment. As shown in Figure 10, the plate 33 on which the barcode 31 is printed or attached is installed on the side of the shopping basket 32. The installation position of the plate 33 is not limited, but it is desirable to install it in a position that is easily readable by the fixed scanner 107 or handheld scanner 108 of the self-service POS terminal 10 and the scanner 404 of the exit gate 40.

[0109] Furthermore, a plate with a barcode printed or affixed with a similarly registered identification number may be installed in the product storage section of the shopping cart. However, if a barcode is installed on the shopping cart, it is difficult to read the barcode with the fixed scanner 107 of the self-service POS terminal 10, so the barcode is read with the handheld scanner 108. Also, the scanner 404 shown in Figure 3 is installed at a high position and cannot read the barcode on the shopping cart. Therefore, if a barcode is installed on the shopping cart, it is desirable to install the scanner 404 on the column member 401 or column member 402 at a position approximately equal to the height of the barcode installed on the shopping cart.

[0110] As explained above, in the exit support system 1 of the second embodiment, the identification information is registered in the barcode 34 (code symbol) attached to the shopping basket 32 ​​provided by the store and used by the customer. Therefore, after completing the payment, the customer can exit through the exit gate 40 by having the barcode 34 attached to the shopping basket 32 ​​read at the exit gate 40. As a result, the customer does not need to carry anything other than the shopping basket 32 ​​containing the goods, such as a receipt, to be read at the exit gate 40 to indicate that the payment has been completed, until they exit through the exit gate 40.

[0111] (Third embodiment) Many customers place their purchased items into their own reusable bags. Others purchase large items that cannot fit into plastic bags or their own bags. The exit support system 1 of the third embodiment is designed for such customers. The exit support system 1 of the third embodiment issues a label 35, as shown in Figure 11, which can be attached to a reusable bag or product, at the self-service POS terminal 10. The back side of the label 35 is adhesive and can be attached to a reusable bag or a large item purchased by the customer. The front side of the label 35 has a barcode 36 printed on it, which contains the aforementioned identification number.

[0112] (Hardware configuration of the self-service POS terminal in the third embodiment) The hardware configuration of the self-service POS terminal 10 in the third embodiment will be explained using Figure 12. Figure 12 is a hardware block diagram showing an example of the hardware configuration of the self-service POS terminal included in the exit support system of the third embodiment.

[0113] The hardware configuration of the self-service POS terminal 10 in the third embodiment is almost the same as that of the self-service POS terminal 10 in the first embodiment. The only difference between the self-service POS terminal 10 in the third embodiment and the self-service POS terminal 10 in the first embodiment is that it includes a label printer 114 as a peripheral device, as shown in Figure 12.

[0114] The label printer 114 issues the label 35 shown in Figure 11 in response to customer instructions via the operating device 106. The label 35 is a so-called linerless type label, without a release liner. The back side of the label 35 is coated with adhesive and is therefore sticky. A barcode 36 with an identification number is printed on the front side of the label 35. The identification numbers registered in the barcode 36 are managed to avoid duplication as much as possible. Furthermore, the identification numbers registered in the barcode 36 printed on the label 35 are a separate identification number from those registered in the barcode 31 of the shopping bag 30 described in the first embodiment and the barcode 34 of the plate 33 installed on the shopping basket 32 ​​described in the second embodiment.

[0115] (Functional configuration of the self-service POS terminal in the third embodiment) Using Figure 13, the functional configuration of the self-service POS terminal 10 included in the exit support system 1 of the third embodiment will be explained. Figure 13 is a functional block diagram showing an example of the functional configuration of the self-service POS terminal included in the exit support system of the third embodiment.

[0116] Since the functional configuration of the exit gate 40 is as shown in Figure 7, Figure 13 only shows the functional configuration of the self-service POS terminal 10.

[0117] The functional configuration of the self-service POS terminal 10 in the exit support system 1 of the third embodiment includes an identification label issuing unit 27 in addition to the functional configuration of the self-service POS terminal 10 described in the first embodiment (see Figure 7).

[0118] The identification label issuing unit 27 receives an instruction to issue a label 35 and issues a label 35 with a barcode 36 printed on it from the label printer 114. The identification label issuing unit 27 is an example of an issuing unit in this disclosure.

[0119] In addition, the self-service POS terminal 10 of the third embodiment may issue a label 35 and read the identification number registered in the barcode 36 printed on the label 35, or it may not issue a label 35 and instead read the identification information registered in the barcode 31 printed or affixed to the shopping bag 30 as described in the first embodiment. That is, the self-service POS terminal 10 of the third embodiment can similarly obtain information indicating that payment has been completed by reading the identification information for both customers who have their own bags and customers who do not.

[0120] (Process flow performed by the self-service POS terminal in the third embodiment) Figure 14 illustrates the processing flow performed by the self-service POS terminal 10 of the exit support system 1 of the third embodiment. Figure 14 is a flowchart showing an example of the processing flow performed by the self-service POS terminal of the exit support system of the third embodiment.

[0121] The processing flow from step S31 to step S35 in the flowchart of Figure 14 is the same as the processing flow from S11 to step S15 in the flowchart described in the first embodiment (see Figure 8), so the explanation is omitted.

[0122] Following step S35, the identification label issuing unit 27 determines whether the customer has instructed the issuance of label 35 (step S36). If it is determined that the customer has instructed the issuance of label 35 (step S36: Yes), the process proceeds to step S37. On the other hand, if it is not determined that the customer has instructed the issuance of label 35 (step S36: No), the process proceeds to step S38.

[0123] In step S36, if it is determined that the customer has instructed the label issuing unit 27 to issue a label 35 with a barcode 36 bearing the registered identification number printed on it, the label issuing unit 27 causes the label printer 114 to issue a label 35 (step S37).

[0124] The identification information reading unit 25 instructs the display device 105 to read the barcode with the registered identification number using the fixed scanner 107 or the handheld scanner 108 (step S38). At this time, customers who have had a label 35 issued will have the label 35 with the barcode 36 printed on it read. Customers who have not had a label 35 issued will have the barcode 31 on the shopping bag 30 (see Figure 4) or the barcode 34 on the plate 33 attached to the shopping basket 32 ​​(see Figure 10) read.

[0125] From here on, the processes performed in steps S39 to S41 are the same as the process flow from S17 to S19 in the flowchart (see Figure 8) described in the first embodiment, so the explanation will be omitted.

[0126] As described above, in the exit support system 1 of the third embodiment, the self-POS terminal 10 is further equipped with an identification label issuing unit 27 (issuing unit) that, after the settlement process is completed, issues an attachable label 35 on which a code symbol containing identification information is printed, upon instruction from the customer. The identification information reading unit 25 (first reading unit) and the identification information reading unit 51 (second reading unit) read the identification information registered in the code symbol printed on the label 35. Therefore, customers who bring their own bags or who purchase large items that cannot be contained in shopping bags or their own bags can exit by having the barcode 36 printed on the issued label 35 read. Furthermore, the label 35 with the barcode 36 printed on it can be reused for subsequent purchases.

[0127] Although embodiments of the present invention have been described above, these embodiments are illustrative and are not intended to limit the scope of the invention. This novel embodiment can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. These embodiments and their variations are included in the scope and spirit of the invention, as well as in the claims of the invention and its equivalents. [Explanation of Symbols]

[0128] 1. Exit support system 10 Self-service POS terminals 104 Change machine 105 Display Devices 106 Operating Devices 107 Fixed Scanner 108 Handheld Scanners 109 Payment terminal 110 Receipt Printer 114 Label Printers 115 Warning light 21 Product code reading unit 22 Product Registration Department 23 Payment Method Reception Department 24 Settlement Processing Unit 25. Identification Information Reading Unit (First Reading Unit) 26 Identification Information Output Unit 27 Identification Label Issuing Unit 30 plastic bags 31 barcodes 32 Shopping cart 33 plates 34 barcodes 35 labels 36 barcodes 40 Exit Gate 401,402 Column members Door 403 404 Scanner 4041 Read window 405,406 warning light 51 Identification information reading unit (second reading unit) 52 Identification Information Reading Unit 53 Identification Information Comparison Unit 54 Door Opening / Closing Control Unit 55 Hochi Department 60 Server Devices ta,tb time [Prior art documents] [Patent Documents]

[0129] [Patent Document 1] Japanese Patent Publication No. 2000-123257

Claims

1. A self-service POS terminal that allows customers to perform both a registration process to register the products they wish to purchase and a settlement process to settle payments for those registered products, through the customer's own operation. An exit support system comprising: an exit gate through which a customer who has completed payment at the self-service POS terminal passes when leaving the payment area where the self-service POS terminal is installed; The aforementioned self-service POS terminal is After the settlement process is completed, the device is equipped with a first reader unit that reads a code symbol containing identification information held by the customer, The aforementioned exit gate is, A second reading unit that reads the aforementioned code symbol, The system includes an exit unit that, on the condition that the identification information read by the second reading unit matches the identification information read by the first reading unit, allows the customer possessing the code symbol to exit the payment area. Exit support system.

2. The aforementioned identification information is registered in a code symbol printed or affixed to the shopping bag purchased by the customer. The exit support system according to claim 1.

3. The aforementioned identification information is registered in the code symbol affixed to the shopping basket provided by the customer for use in the store. The exit support system according to claim 1.

4. The identification information is registered in a code symbol printed on an affixable label issued by the issuing unit of the self-service POS terminal in response to the customer's instructions. The exit support system according to claim 1.

5. The first reading unit instructs the customer to read the identification information registered in the code symbol, and stores the time when the identification information was read. The second reading unit, on the condition that it has read the same identification information within a predetermined time from the time the first reading unit read the identification information, instructs the door opening / closing control unit, which controls the opening and closing of the exit gate door, to open the door. An exit support system according to any one of claims 1 to 4.

6. A computer controls an exit support system comprising: a self-service POS terminal that allows customers to perform a registration process to register the products they wish to purchase and a settlement process to settle the payment for the registered products, both through the customer's own operation; and an exit gate through which a customer who has completed settlement at the self-service POS terminal passes when leaving the settlement area where the self-service POS terminal is installed. The aforementioned self-service POS terminal, After the settlement process is completed, it functions as a first reader unit that reads the code symbol with registered identification information held by the customer. The aforementioned exit gate, A second reading unit that reads the aforementioned code symbol, The second reading unit functions as an exit unit that allows a customer possessing the code symbol to exit the payment area, provided that the identification information read by the second reading unit matches the identification information read by the first reading unit. program.

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