Lost and found device, server device, lost and found management system, lost and found management method and program

Abstract

To give a lost property finder a higher motivation to report the lost property to an office.SOLUTION: A lost property management device 1 comprises: a storage part 101 which stores lost properties; an input part 102 which receives input of information required to specify member information on a lost property finder and lost property information on the lost property when the lost property finder stores the lost property in the storage part 101; a transmission part 103 which transmits the information required to specify the member information and the lost property information to a server including a member information database and a lost property management database; a control part 104 which controls the locking state of the storage part 101 where the lost property is stored; and an output part 105 which outputs privilege information when the lost property finder stores the lost property in the storage part on condition that the member information on the lost property finder is registered in the member information database.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present disclosure relates to a lost property management device, a server device, a lost property management system, a lost property management method, and a program.

Background Art

[0002] Patent Document 1 discloses a found property management system that makes it easy for a person who finds an article to deliver the found property to an appropriate place. In this found property management system, when the finder comes to the front of a found property storage device with the found property and issues a found property storage request from the finder, the found property storage device performs personal authentication of the finder, and controls the locked state of the storage section in which the found property is stored based on the result of the personal authentication. Further, feature information indicating external characteristics of the found property is acquired by imaging with an imaging unit or input of a character string by the finder. This feature information and feature information for identifying the storage section in which the found property is stored are associated with each other and registered in a found property database.

Prior Art Literature

Patent Literature

[0003]

Patent Literature 1

Summary of Invention

Problem to be Solved by the Invention

[0004] In Patent Document 1, in addition to the work of the finder bringing the found property to the found property storage device by the finder himself / herself, the burden on the finder is large, such as the registration work of information necessary for personal authentication of the finder and the input work of feature information of the found property. Therefore, there is a problem that it is difficult for the finder to increase motivation to actively find and report lost items such as items left behind and dropped items.

[0005] The purpose of this disclosure is to provide a lost property management device, server device, lost property management system, lost property management method, and program that can increase the motivation of finders to report lost property, in light of the issues described above. [Means for solving the problem]

[0006] A lost property management device according to one aspect of this disclosure comprises a storage unit for storing lost property, an input unit, a transmission unit, a control unit, and an output unit. The input unit receives input of information necessary to identify the finder's membership information and information about the lost property when the finder stores the lost property in the storage unit. The transmission unit transmits the information necessary to identify the membership information and the lost property information to a server including a membership information database and a lost property management database. The control unit controls the locked state of the storage unit in which the lost property is stored. The output unit outputs benefit information when the finder stores the lost property in the storage unit, if the finder's membership information is registered in the membership information database.

[0007] An information processing method relating to one aspect of this disclosure involves a computer performing the following processes. When a finder places a lost item in the storage compartment, the system accepts input of information necessary to identify the finder's membership information and information about the lost item. The information necessary to identify the member information and the lost item information are transmitted to a server that includes a member information database and a lost item management database. This controls the locked state of the storage compartment where the lost item is stored. If the member information of the finder is registered in the member information database, the system outputs special offer information when the finder places the lost item in the storage unit.

[0008] A program relating to one aspect of this disclosure causes a computer to perform the following processes: A process that accepts input of information necessary to identify the finder's membership information and information about the lost item when the finder places the lost item in the storage unit. A process of sending the information necessary to identify the member information and the lost item information to a server that includes a member information database and a lost item management database. A process for controlling the locked state of the storage compartment in which the lost item is stored. If the member information of the finder is registered in the member information database, the process of outputting special offer information when the finder stores the lost item in the storage unit.

[0009] A server relating to one aspect of this disclosure includes an acquisition unit, a registration unit, and a reward granting unit. The acquisition unit acquires the member information of the finder who stores the lost item in the storage unit of the lost item management device, the lost item information of the lost item, and information of the storage unit in which the lost item is stored. The registration unit links the lost item information and the information of the storage unit in which the lost item is stored and registers them in the lost item management database. The reward granting unit grants reward information to the finder if the finder's member information is registered in the member information database.

[0010] An information processing method relating to one aspect of this disclosure involves a computer performing the following processes. The system obtains the member information of the finder who stored the lost item in the storage compartment of the lost item management device, the lost item information of the lost item, and information about the storage compartment in which the lost item was stored. The information about the lost item and the information about the storage unit in which the lost item was stored are linked and registered in the lost item management database. If the member information of the finder is registered in the member information database, the finder will be granted special benefits.

[0011] A program relating to one aspect of this disclosure causes a computer to perform the following processes: A process for obtaining member information of the finder who stores the lost item in the storage compartment of the lost item management device, lost item information of the lost item, and information of the storage compartment in which the lost item is stored. A process of linking the information about the lost item with the information about the storage unit in which the lost item was stored and registering it in the lost item management database. If the member information of the finder is registered in the member information database, the process of granting the finder special information.

[0012] A lost property management system according to one aspect of this disclosure comprises a lost property management device and a server capable of communicating with the lost property management device. The lost property management device has a storage unit for storing lost property, an input unit, a transmission unit, a control unit, and an output unit. The input unit receives input of information necessary to identify the finder's membership information and lost property information of the lost property when the finder stores the lost property in the storage unit. The transmission unit transmits the information necessary to identify the membership information and the lost property information to a server that includes a membership information database and a lost property management database. The control unit controls the locked state of the storage unit in which the lost property is stored. The output unit outputs reward information when the finder stores the lost property in the storage unit, if the finder's membership information is registered in the membership information database. The server has an acquisition unit, a registration unit, and a reward granting unit. The acquisition unit acquires the finder's membership information, the lost property information of the lost property, and information about the storage unit in which the lost property is stored. The registration unit links the lost item information with the information of the storage unit in which the lost item was stored and registers it in the lost item management database. The reward granting unit grants the reward information if the member information of the finder is registered in the member information database.

[0013] An information processing method relating to one aspect of this disclosure involves a computer performing the following processes. When a finder places a lost item in the storage compartment, the system accepts input of information necessary to identify the finder's membership information and information about the lost item. The information necessary to identify the member information and the lost item information are transmitted to a server that includes a member information database and a lost item management database. This controls the locked state of the storage compartment where the lost item is stored. The member information of the finder, the lost item information, and the information of the storage unit in which the lost item was stored are obtained. The lost item information and the information of the storage unit in which the lost item is stored are associated with each other and registered in a lost item management database. When the member information of the finder is registered in a member information database, privilege information is granted, and the privilege information is output when the finder stores the lost item in the storage unit.

[0014] A program according to one aspect of the present disclosure causes a computer to execute the following processes. A process of accepting input of information necessary for specifying member information of a finder and lost item information of the lost item when the finder stores the lost item in a storage unit. A process of transmitting the information necessary for specifying the member information and the lost item information to a server including a member information database and a lost item management database. A process of controlling a locked state of the storage unit in which the lost item is stored. A process of acquiring the member information of the finder, the lost item information of the lost item, and the information of the storage unit in which the lost item is stored. A process of associating the lost item information with the information of the storage unit in which the lost item is stored and registering the associated information in a lost item management database. A process of granting privilege information when the member information of the finder is registered in a member information database, and outputting the privilege information when the finder stores the lost item in the storage unit.

Effects of the Invention

[0015] According to the present disclosure, it is possible to increase a finder's motivation to report a found lost item.

Brief Description of Drawings

[0016] [Figure 1] It is a block diagram showing a configuration of a lost item management apparatus according to Embodiment 1. [Figure 2] It is a block diagram showing a configuration of a server according to Embodiment 1. [Figure 3] It is a flowchart explaining an operation of the server according to Embodiment 1. [Figure 4]This is a block diagram showing the configuration of the lost and found management device according to Embodiment 2. [Figure 5] This is a flowchart illustrating the flow of the lost property management method according to Embodiment 2. [Figure 6] This is a block diagram showing the overall configuration of the lost property management system according to Embodiment 3. [Figure 7] This diagram shows an example of the configuration of a lost and found management device. [Figure 8] This is a block diagram showing the configuration of the founder's terminal. [Figure 9] Figure 7 is a block diagram showing the functional configuration of the lost and found management device. [Figure 10] This is a block diagram showing the configuration of the authentication device. [Figure 11] This is a flowchart showing the flow of the facial information registration process. [Figure 12] This is a block of the server configuration. [Figure 13] This is a block diagram showing the configuration of the lost device. [Figure 14] This is a sequence diagram showing the flow of the lost property management method according to Embodiment 3. [Figure 15] This is a flowchart showing the facial recognition process. [Figure 16] This is a diagram showing an example of the display on the finder's terminal. [Figure 17] This is a sequence diagram showing the process when a person who has lost an item comes to claim it. [Modes for carrying out the invention]

[0017] Embodiments of the present disclosure will be described in detail below with reference to the drawings. In each drawing, the same or corresponding elements are denoted by the same reference numerals, and redundant explanations will be omitted where necessary for clarity.

[0018] This embodiment relates to a technology for managing lost items such as forgotten or misplaced items. Hereinafter, if a person loses an item, that item will be referred to as the lost item, and that person as the loser. If the dropped item is picked up by another person, that person will be referred to as the finder. Furthermore, a person who uses the lost item management device according to this embodiment for managing lost items will be referred to as the user. The finder is a user who is registered as a member of the facility where the lost item management device according to this embodiment is installed.Hereinafter, the term "user" may be used when referring to member registration, and the term "finder" may be used when referring to finding lost items.

[0019] When lost items are found at facilities such as train stations, they are stored at the facility for a certain period of time. Some facilities have a management system in place that stores information about the lost items in a database. Facility staff interview the finder to obtain information such as the date and time of finding the item, the location of finding it, and whether they reserve the right to receive a reward and the right to acquire ownership. This information, along with the type, color, size, and whether or not the item is valuable, is entered into the management system. If the owner does not come forward after a certain period of storage, facility staff will dispose of the stored lost items or hand them over to the police.

[0020] When a person who has lost an item comes forward, facility staff interview the person to obtain information about the date and time of loss, the location of loss, and the characteristics of the lost item. Based on this information, they use a management system to search for and identify the lost item. Then, the facility staff hand over the identified lost item to the person who lost it. In some cases, the handover of lost items may involve shipping the item to the person's address. Thus, when a lost item is found, facility staff are required to perform visual inspection, verbal confirmation, and data entry, which places a significant burden on the staff.

[0021] Furthermore, as described in Patent Document 1, if the finder themselves has to input information about the lost item when reporting it, the burden on the finder increases, and the finder's motivation to report the lost item decreases. Therefore, in this embodiment, the following configuration is provided in order to increase the finder's motivation to report the lost item.

[0022] <Embodiment 1> Figure 1 is a block diagram showing the configuration of the lost and found device 1 according to Embodiment 1. Figure 2 is a block diagram showing the configuration of the server 200 according to Embodiment 1. The lost and found device 100 and the server 200 are connected by a network or a predetermined wireless communication and function as a lost and found management system. The lost and found device 100, in cooperation with the server 200, is a device that can increase the motivation to find lost items by providing reward information (incentives) to finders who report lost items. The lost and found device 100 is expected to be installed in facilities such as train stations, airports, and shopping malls. The lost and found device 100 may also be installed at event venues.

[0023] As shown in Figure 1, the lost and found management device 100 includes a storage unit 101, an input unit 102, a transmission unit 103, a control unit 104, and an output unit 105. The lost and found management device 100 utilizes user information registered in the member information database by the server 200. The users to be managed are finders who have registered for a membership program that allows them to use the benefits information granted when they find lost items. The benefits information may include, for example, points or coupons awarded according to the number of times lost items have been found. Member users can, for example, receive predetermined services based on their accumulated points or discounts on eligible products through coupons.

[0024] Users can register as members by filling out an application form with their name, contact information (address, phone number, email address, etc.), and other specified information about themselves (user information), and submitting it to the facility where the lost and found device 1 is installed. Alternatively, users may submit the required information via a web page for member registration using their own device. Users may also submit the required information via an application program installed on their device. Furthermore, users can register as members by entering the required information into the input unit 12 provided on the lost and found device 1 when they bring their lost item to the device.

[0025] When issuing transportation IC cards such as SUICA (registered trademark) or PASMO (registered trademark), users may be required to submit documents and identification at designated counters. In this case, users can also use the information linked to their transportation IC card to complete the aforementioned membership registration. Furthermore, users can pre-register payment information, such as electronic money that can be used for payments, when registering as a member. Such payment information is also included in the user information.

[0026] Each member may be assigned a unique user ID, such as a membership number, as identification information. Each user ID is linked to various attribute information, including the user information described above, as well as the user's lost item recovery history and information on rewards earned and used (points, coupons, etc.). In other words, member information includes user information such as name, contact information, and payment information, as well as various attribute information.

[0027] Users may register their biometric information (face, fingerprints, etc.) in advance when registering as a member. Various technologies using captured images can be applied as biometric authentication using biometric information. As biometric information, data (feature quantities) based on individual physical characteristics such as face, fingerprints, voiceprints, veins, retina, and iris can be used.

[0028] For example, a user can take a picture of their face using the camera installed on their finder terminal and transmit the generated face image as biometric information (for registration) to the lost and found device 1 or authentication device. The lost and found device 1 installed within the facility may also be equipped with an imaging unit to capture the user's face image.

[0029] The storage unit 101 stores the lost item found by the finder. The lost item management device 1 may be, for example, a locker equipped with multiple storage compartments. The storage unit 101 corresponds to, for example, one of the storage compartments of the locker. The storage unit 101 may also be a storage unit equipped with shelves or the like that can store multiple items at once. Alternatively, the lost item management device 1 may be, for example, a multi-holder that holds one umbrella each, or an umbrella stand with a wire lock. The storage unit 101 is lockable and is locked after the finder stores the lost item. Each storage unit 101 is assigned storage unit identification information to identify the storage unit 101.

[0030] The input unit 102 accepts input from the finder of the lost item when the finder places the lost item in the storage unit 101, including information to identify the finder's membership information and information about the lost item. The input unit 102 may be an input device such as a touch panel or keyboard. For example, the finder can enter their membership ID to identify their membership information. The input unit 102 can also read a transportation IC card using a reader (not shown) to obtain membership information. Furthermore, the input unit 102 can acquire an image of the finder taken by an imaging unit (not shown). In this case, membership information can be identified by performing identity authentication based on the captured image.

[0031] The transmission unit 103 transmits the member information and the lost item information to a server that includes a member information database and a lost item management database. The transmission unit 103 can link the lost item information with the information of the storage unit 101 in which the lost item is stored and transmit it to the lost item management database. In Embodiment 1, the transmission unit 103 transmits this information to the server 200. As will be described later, the server 200 has a function to link the lost item information with the information of the storage unit 101 in which the lost item is stored and register it in the lost item database.

[0032] The control unit 104 controls the locked state of the storage unit 101 where the lost item is stored. For example, the control unit 104 can control the locked state of the storage unit 101 where the lost item is stored if the finder's member information is registered in the member information database. Alternatively, if the finder's member information is not registered in the member information database, the input unit 102 further accepts input of finder information. When finder information is input, the control unit 104 can control the locked state of the storage unit 101 where the lost item is stored. In this way, by checking whether member information and finder information exist when storing lost items in the storage unit 101, it is possible to prevent items unsuitable for storage in the storage unit 101 from being stored.

[0033] The output unit 105 outputs benefit information when the finder stores the lost item in the storage unit 101, provided that the finder's membership information is registered in the membership information database. The output unit 105 is, for example, a display device and can display benefit information sent from the server 200 that was granted when the lost item was reported.

[0034] As shown in Figure 2, the server 200 includes an acquisition unit 201, a registration unit 202, and a benefit granting unit 203. The acquisition unit 201 acquires the member information of the finder who stores the lost item in the storage unit 101 of the lost item management device 100, the lost item information of the lost item, and information about the storage unit 101 in which the lost item was stored. The acquisition unit 201 can use the information used to identify the finder's member information, which is input from the storage unit 101 of the lost item management device 100, to acquire the finder's member information from the member information database.

[0035] The registration unit 202 links the acquired information, specifically the lost item information, with the information of the storage unit 101 where the lost item was stored, and registers it in the lost item management database. The registration unit 202 may also register the acquired member information as finder information, linking it with the lost item information and the information of the storage unit 101 where the lost item was stored, and register it in the lost item management database. The reward granting unit 203 grants reward information if the finder's member information is registered in the member information database. The reward granting unit 203 can update the member information and grant reward information.

[0036] As mentioned above, the reward information includes points awarded based on the number of times lost items are found, coupons, etc. For example, if reward information is assigned to member information linked to a transportation IC card, the reward information can be automatically applied to receive discounts, etc., when a payment is processed using the electronic money charged to the transportation IC card. The assigned reward information can be stored in the member information database as member information. The server 200 may also transmit the reward information from the output unit 105 to the lost and found management device 100.

[0037] Here, the operation of the server 200 will be explained with reference to Figure 3. Figure 3 is a flowchart showing the operation flow of the server 200 according to Embodiment 1. First, the acquisition unit 201 acquires the member information of the finder who stores the lost item in the storage unit 101 of the lost item management device 100, the lost item information of the lost item, and information of the storage unit 101 in which the lost item was stored (S101). Next, the registration unit 202 links the lost item information and the information of the storage unit 101 in which the lost item was stored and registers them in the lost item management database (S102). Then, the reward granting unit 16 grants reward information when the finder stores the lost item in the storage unit (S103).

[0038] In the lost property management system including the lost property management device 100 and server 200 according to Embodiment 1, when a finder stores a lost item in the storage unit 11, the finder can be given reward information. This increases the motivation of finders to actively find and report lost items.

[0039] <Embodiment 2> Figure 4 is a block diagram showing the configuration of the lost and found device 1 according to Embodiment 2. The lost and found device 1 is a device that can increase the motivation to find lost items by providing reward information (incentives) to finders who report lost items. The lost and found device 1 is envisioned to be installed in facilities such as train stations, airports, and shopping malls. Embodiment 2 is an example in which the lost and found device 1 has the functions of the registration unit and the reward granting unit that are located in the server 200 in Embodiment 1. The lost and found device 1 includes a storage unit 11, an input unit 12, a registration unit 13, a judgment unit 14, a control unit 15, and a reward granting unit 16.

[0040] The lost and found device 1 is connected to a designated server or terminal via a network (not shown) or a designated wireless communication. The network may be wired or wireless, and the type of communication protocol may be irrelevant. The designated server includes a member information database and a lost and found management database. The designated terminals include a finder's terminal held by the finder, a lost and found terminal held by the loser, etc.

[0041] The lost and found device 1 manages user membership information in a database. The managed entities are, as in Embodiment 1, finders who have registered with a membership program that allows them to use the benefits granted when they find lost items. The storage unit 11 corresponds to the storage unit 101, the input unit 12 corresponds to the input unit 102, and the control unit 15 corresponds to the control unit 104. The registration unit 13 corresponds to the registration unit 202, and the benefit granting unit 16 corresponds to the benefit granting unit 203. Repetitive explanations will be omitted as appropriate below.

[0042] The determination unit 14 determines whether or not the finder's member information is registered in the member information database. The reward granting unit 16, based on the determination result of the determination unit 14, can grant reward information if the finder's member information is registered in the member information database.

[0043] Figure 5 is a flowchart showing the flow of the lost property management method according to Embodiment 2. First, the input unit 12 receives input of lost property information when the finder places the lost property in the storage unit (S11). Next, the registration unit 13 links the lost property information with the information of the storage unit in which the lost property was placed and registers it in the lost property management database (S12).

[0044] The determination unit 14 then determines whether or not the finder's membership information is registered in the membership information database (S13). The control unit 15 controls the locking state of the storage unit 11 where the lost item is stored (S14). The benefit granting unit 16 updates the membership information when the finder places the lost item in the storage unit and grants benefit information (S15).

[0045] As described above, the lost property management device 1 according to Embodiment 2 updates the finder's membership information and assigns special benefits when the finder stores the found item in the storage unit 11. Therefore, even if the finder has to carry the found item to the lost property storage device, register information necessary for the finder's identity verification, and input information about the characteristics of the found item, it can increase the motivation for the finder to actively find and report lost items. In addition, since the assignment of special benefits is done automatically, it is possible to suppress an increase in the workload of facility staff.

[0046] The lost property management device 1 includes a processor, memory, and storage device (not shown in the diagram). The storage device stores a program that causes a computer to execute each process of the lost property management method according to Embodiment 2. The processor loads the program from the storage device into memory and executes the program. In this way, the processor realizes the functions of the input unit 12, registration unit 13, determination unit 14, control unit 15, and benefit granting unit 16.

[0047] Alternatively, each component of the lost and found management device 1 may be implemented with dedicated hardware. Furthermore, some or all of the components of each device may be implemented by general-purpose or linear circuits, processors, etc., or combinations thereof. These may be composed of a single chip or multiple chips connected via a bus. Some or all of the components of each device may be implemented by a combination of the aforementioned circuits, etc., and programs. Additionally, a CPU (Central Processing Unit), GPU (Graphics Processing Unit), FPGA (Field-Programmable Gate Array), quantum processor (quantum computer control chip), etc., can be used as the processor.

[0048] Furthermore, if some or all of the components of the lost and found management device 1 are implemented by multiple devices or circuits, these multiple devices or circuits may be centrally located or distributed. These multiple devices or circuits may be implemented in a form where each is connected via a communication network, such as a client-server system or a cloud computing system. Additionally, the functions of the lost and found management device 1 may be provided in SaaS (Software as a Service) format.

[0049] <Embodiment 3> Embodiment 3 is a specific example of Embodiment 2 described above. Figure 6 is a block diagram showing the overall configuration of the lost property management system MS according to Embodiment 3. The lost property management system MS includes a server 10, a finder terminal 20, a lost property management device 30, an authentication device 40, and a lost person terminal 500. Here, the server 10 and the lost property management device 30 cooperate to realize the lost property management method according to the embodiment.

[0050] Server 10, lost property management device 30, finder terminal 20, authentication device 40, and lost property terminal 50 are all connected via network N. Here, network N is a wired or wireless communication line, such as the internet. Server 10 has a database and manages the finder's membership information and information about the lost property. Server 10 does not need to be installed within the facility and may be installed externally. Also, Server 10 may be a so-called cloud server configured on the cloud.

[0051] Furthermore, member information can also be obtained from the member information system of the facility where the lost and found device 30 is installed. For example, in the member information system of a railway company, member information may be managed in conjunction with the aforementioned transportation IC card. In this case, the server 10 can access the railway company's member information system and obtain the member information.

[0052] The finder's terminal 20 is held by the finder and is envisioned to be a mobile device such as a smartphone or tablet. The finder's terminal 20 may have an application program (hereinafter referred to as the facility app) related to the facility where the lost property management device 30 is installed installed, which may be installed by the finder. This facility app includes functions used when a lost item is found. This facility app may be a program that provides information on the layout of the facility and the services provided at the facility.

[0053] Figure 7 shows an example of the configuration of a lost and found device 30. Here, we will describe an example in which a locker installed in a facility is used as the lost and found device 30. In the example shown in Figure 7, the lost and found device 30 is provided with multiple storage compartments 31, which are the delivery compartments of the locker. The lost and found device 30 may also be used as a general storage device for temporarily leaving luggage (for example, a coin locker), or it may be a dedicated storage device for storing lost items.

[0054] The lost and found device 30 is preferably installed in multiple locations inside and outside the facility to make it easier for finders to return lost items. Furthermore, the lost and found device 30 may have different types of storage devices in different locations depending on the type of lost item. For example, the lost and found device 30 may not be a locker, but rather an umbrella stand with multiple holders for each umbrella. Alternatively, it may be a lockable storage unit with shelves capable of storing multiple lost items. The facility application installed on the finder terminal 20 includes a function (reporting guidance function) that guides the finder where to return the lost item, depending on its type, as a function used when a lost item is found. An input / output unit 32, such as a touch panel, is provided on the front of the lost and found device 30. The lost and found device 30 also includes an imaging unit 33, such as a camera.

[0055] The authentication device 40 manages the facial feature information of registered finders. When a finder places a lost item in the storage compartment 31, the authentication device 40 compares the finder's facial image captured by the imaging unit 33 with the managed facial feature information to authenticate the finder. Authentication is performed when the lost item is placed in the storage compartment 31. If facial authentication is successful, the storage compartment 31 containing the lost item is locked. In addition to facial recognition using facial images, the authentication device 40 can employ various other methods to authenticate the finder. Furthermore, methods other than biometric authentication, such as password authentication, may also be used.

[0056] The authentication device 40 authenticates the identity of the finder, thereby identifying the member information of the finder who reported the lost item. The lost item management device 30 can update this member information and assign special benefits. Furthermore, authenticating the finder's identity deters the finder from storing dangerous items in the lost item management device 30. In addition, it is possible for the finder to deliver a reward to the finder after retrieving the lost item.

[0057] The lost person's terminal 50 is owned by the person who lost the item, and is envisioned to be a mobile device such as a smartphone or tablet. The lost person's terminal 50 may have an application program installed by the person who lost the item that relates to the facility where the lost item management device 30 is installed. This application includes a function used to detect lost items (lost item detection function). This application may be the same as the facility application installed on the finder's terminal 20, or it may be different. In the following description, we will explain the case where the application program installed on the lost person's terminal 50 is the same as the facility application installed on the finder's terminal 20. That is, the facility application has both a reporting guidance function and a lost item detection function.

[0058] In the lost and found management system MS, lost items within the facility are stored in the lost and found device 30 by the finder, and information about the lost item is registered in the server 10. Furthermore, when the finder reports the lost item and stores it in the storage unit 31 of the lost and found device 30, the member information in the member information database is updated and special benefits are added.

[0059] <Finder's Terminal 20> Figure 8 is a block diagram showing the configuration of the finder terminal 20. As shown in Figure 8, the finder terminal 20 comprises an imaging unit 21, a storage unit 22, a memory 23, a communication unit 24, an input / output unit 25, and a control unit 26. Here, we will describe an example in which the finder registers as a member of a facility where a lost property management device 30 is installed, using the finder terminal 20 that the finder possesses. In addition, the finder's own biometric information (for registration) will be registered during the member registration process.

[0060] The biometric information used in biometric authentication is information used for identity verification and is information that uniquely identifies (distinguishes) the person. In Embodiment 3, facial recognition is used as an example of biometric authentication, and the biometric information is described as a facial image. That is, the facial image (for registration) is identification information used to identify the finder who will be registered as a member.

[0061] The imaging unit 21 is an imaging device that takes images in accordance with the control of the control unit 26. The imaging unit 21 can take an image of the finder's face for personal authentication or an image of the found item picked up by the finder. The storage unit 22 is an example of a storage device that includes non-volatile memory such as flash memory or an SSD (Solid State Drive).

[0062] The memory unit 22 stores the aforementioned facility application, which includes processes such as registering facial images and user information, and displaying reward information given when lost items are stored in the lost and found management device 30. The memory 23 is a volatile storage device such as RAM (Random Access Memory) and is a storage area for temporarily holding information when the control unit 26 is operating.

[0063] The communication unit 24 is a communication interface with the network N. The communication unit 24 may also establish a short-range wireless communication connection with the lost and found device 30 and perform communication. Here, various standards such as Bluetooth®, BLE (Bluetooth Low Energy), and UWB (Ultra Wide Band) can be applied to the short-range wireless communication.

[0064] The input / output unit 25 includes a display device and an input device, such as a touch panel. The control unit 26 controls the operation of the finder terminal 20. In particular, the control unit 26 realizes the functions of the registration unit 261, the notification guidance unit 262, and the display control unit 263 by loading a program from the storage unit 22 into the memory 23 and executing it.

[0065] The registration unit 261 processes the registration of user information and facial images necessary for member registration. Specifically, the registration unit 261 receives user information and facial images entered by the user. The registration unit 261 transmits the registration request for the received user information and facial images to the server 10 via the network N. Users can also register their payment information in advance. Payment information includes credit card information, electronic money payment information, and 2D code (QR code®) payment information, but these are just examples.

[0066] As will be described later, the user's facial feature information is registered in the facial information DB 41 of the authentication device 40, and the member information is registered in the member information DB 112 of the server 10. The facial feature information and member information are linked by the user ID issued when the user information is registered. This completes the user's member registration. The registration unit 261 may also receive the user ID from the server 10 via the network N and register it in the storage unit 22.

[0067] The notification guidance unit 262 guides the finder to the location of a lost property management device 30 located near the finder's terminal 20, based on current location information indicating the finder's current location when the founder found the lost property. Alternatively, the location of a lost property management device 30 corresponding to the type of lost property entered by the finder may be guided. For example, if the lost property found by the finder is an umbrella, the display control unit 263 can guide the finder to the location of a lost property management device 30 that is an umbrella stand.

[0068] The current location information can be obtained using the GPS (Global Positioning System) function (not shown) of the finder's terminal 20. Information regarding the installation location and type of the lost and found device 30 (e.g., lockers, umbrella stands) can be obtained, for example, from the server 10. This allows the finder to easily and quickly find out where to turn in their lost item using the facility application installed on the finder's terminal 20.

[0069] The display control unit 263 can overlay the current location of the finder's terminal 20 and the installation location of the lost and found device 30 onto a map of the facility. The display control unit 263 may also display the benefit information granted when reporting lost items, which is among the member information transmitted from the server 10 via the network N. Furthermore, if the acquired benefit information is used in the payment process, the display control unit 263 may display the applied benefit information.

[0070] <Lost property management device 30> Figure 9 is a block diagram showing the functional configuration of the lost and found device 30 shown in Figure 7. As shown in Figure 9, the lost and found device 30 includes a storage unit 31, an input / output unit 32, an imaging unit 33, a storage unit 34, a memory 35, a communication unit 36, and a control unit 37.

[0071] The storage unit 31 corresponds to one of the locker compartments where the finder stores the lost item. The lost item management device 30 is equipped with multiple storage units 31. Each storage unit 31 is assigned storage unit identification information to identify the storage unit 31. The storage unit 31 is lockable and is locked after the finder stores the lost item and their identity is authenticated.

[0072] The input / output unit 32 includes a display device (display unit) such as a screen and an input device (input unit), for example, a touch panel. The input / output unit 32 receives input from the finder regarding lost property (lost property information). The input information entered by the finder includes the type of lost property (bag, wallet, umbrella, etc.), pattern (plain, striped, logo, etc.), color, etc. The lost property information also includes the date and time the finder found the lost property, the place where it was found, and information indicating whether or not the finder reserves the right to receive a reward and the right to acquire ownership.

[0073] The imaging unit 33 is an imaging device that takes pictures in accordance with the control of the control unit 37. The imaging unit 33 photographs the found item brought to the lost item management device 30 by the finder and generates image information. The image information is also included in the lost item information. In addition, the type and pattern of the found item may be identified based on the image information using image recognition technology such as pattern matching.

[0074] Furthermore, the imaging unit 33 can capture images for the authentication of the finder who reported the lost item, and images for the authentication of the person who came to retrieve the lost item. In this embodiment, the imaging unit 33 acts as an acquisition unit that acquires biometric information of the finder and the person who lost the item. For the authentication of the finder, for example, facial feature information registered during member registration and the finder's own facial image when they brought the lost item to the lost item management device 30 may be used. For the authentication of the person who lost the item, for example, authentication information from the identification document that the person who lost the item possesses when retrieving the lost item stored in the storage unit 31 and facial feature information extracted from the person's own facial image may be used.

[0075] Furthermore, the imaging unit for photographing lost items and the imaging unit for photographing finders or the person who lost the item may be provided separately. For example, the imaging unit for photographing finders, etc., may be provided on the outside of the lost item management device 30. Alternatively, the imaging units for photographing lost items may be provided inside each of the multiple storage compartments 31. The lost item management device 30 may also further include a measuring unit for measuring at least one of the size, shape, weight, etc., of the found item. Examples of measuring units include 3D scanners, laser sensors, weighing scales, etc.

[0076] The storage unit 34 is an example of a storage device that includes non-volatile memory such as flash memory or an SSD (Solid State Drive). The storage unit 34 stores a program that implements various processes, including an authentication request process for executing the locking process of the storage unit 31, which stores lost items, as described later. The memory 35 is a volatile storage device such as RAM (Random Access Memory), and is a storage area for temporarily holding information when the control unit 37 is operating. The communication unit 36 ​​is a communication interface with the network N.

[0077] The control unit 37 is a processor that controls the hardware of the lost and found management device 30. The control unit 37 loads a program from the storage unit 34 into the memory 35 and executes it. In this way, the control unit 37 realizes the functions of the display control unit 371, the authentication request unit 372, the storage control unit 373, the privilege granting unit 374, and the notification unit 375.

[0078] The display control unit 371 displays the screen generated by the execution of the program on the input / output unit 32. The display control unit 371 may also display a message prompting the user to take a facial photograph for facial recognition. In addition, the display control unit 371 may display the member information transmitted from the server 10, specifically the benefit information granted when a lost item is stored in the storage unit 31.

[0079] The authentication request unit 372 extracts the human face region as a face image from the image captured by the finder by the imaging unit 33 and sends an authentication request to the server 10. The authentication request unit 372 may also send the authentication request, including the face image, to the authentication device 40. Upon successful authentication, the server 10 sends the member information associated with the face image to the storage control unit 373 and the benefit granting unit 374.

[0080] The storage control unit 373 controls the unlocking or locking of the storage unit 31. Like a normal coin locker, the storage unit 31 may be unlocked when not in use (when no lost items are stored). Alternatively, the storage unit 31 may be normally locked, and if the finder selects a storage unit 31 to store their lost items, the selected storage unit 31 may be unlocked. After the finder places the lost items in the storage unit 31, the storage control unit 373 locks the storage unit 31 if the finder's identity is successfully authenticated. At this time, the storage unit identification information of the storage unit 31 in which the lost items are stored is identified.

[0081] Furthermore, the storage control unit 373 enables the retrieval of lost items stored in the storage unit 31 when requested from an external source. For example, if the owner of the lost item comes to claim it, or if the person who found the item comes to the police to pick it up, the storage control unit 373 unlocks the storage unit 31 and allows the stored lost item to be retrieved.

[0082] The reward granting unit 374 updates the identified member information and grants reward information when the finder places the lost item in the storage unit 31. Furthermore, if the reward granting unit 374 receives notification information from the server 10 indicating that reward information has been granted, it may display the notification information on the display control unit 371. The reward granting unit 374 may also output the notification information to the finder terminal 20 upon receiving it from the server 10. The reward information may, for example, be points awarded for reporting a lost item, or the cumulative value of points awarded over a predetermined period. If the member information includes payment information, the granted reward information may be a coupon usable when processing a payment using that payment information, or the balance of electronic money.

[0083] The notification unit 375 notifies the police of the lost item information when the prescribed storage period for the lost item stored in the storage unit 31 has expired. Upon receiving notification of the lost item information, the police can go and retrieve the lost item whose prescribed storage period has expired. This allows the storage unit 31 of the lost item management device 30 to be cleared of the state where all items are used, and to be able to accept new lost item reports.

[0084] <Authentication device 40> The authentication device 40 manages the user's facial feature information and performs facial authentication. In addition, in response to an authentication request received from an external source, the authentication device 40 compares the facial image (for authentication) included in the request with the user's facial feature information it manages and returns the comparison result (authentication result) to the requester.

[0085] Authentication of the finder by the authentication device 40 occurs when the finder brings the lost item to the lost item management device 30 and locks the storage compartment 31 containing the found item. On the other hand, authentication of the person who lost the item by the authentication device 40 occurs when the person who lost the item unlocks the storage compartment 31 containing the lost item. Alternatively, instead of the authentication device 40, an authentication unit may be provided on the finder terminal 20, the lost item management device 30, or the person who lost the item terminal 50, and identity verification may be performed by the authentication unit.

[0086] Figure 10 is a block diagram showing the configuration of the authentication device 40. The authentication device 40 comprises a face information DB (DataBase) 41, a face detection unit 42, a feature point extraction unit 43, a registration unit 44, and an authentication unit 45. The face information DB 41 stores face feature information, which is a set of feature points extracted from a face image (for registration). The face information DB 41 stores the face feature information in association with the user ID, which will be described later. The authentication device 40 may delete face feature information in the face feature DB 41 in response to a request from a user or the like corresponding to the face feature information. Alternatively, the authentication device 40 may delete face feature information after a certain period of time has elapsed since registration.

[0087] The face detection unit 42 detects the face region included in the face image (for registration) for registering face feature information and outputs it to the feature point extraction unit 43. The feature point extraction unit 43 extracts feature points from the face region of the face image (for registration) received from the finder terminal 20, etc., and outputs the face feature information to the registration unit 44. The registration unit 44 issues a new user ID when registering face feature information. The registration unit 44 associates the issued user ID with the face feature information extracted from the face image (for registration) and registers it in the face information DB 41.

[0088] Furthermore, the face detection unit 42 detects the face region included in the face image (for authentication) used for authentication processing and outputs it to the feature point extraction unit 43. The feature point extraction unit 43 extracts feature points included in the face image (for authentication) received from the server 10 or the like and outputs face feature information to the authentication unit 45.

[0089] The authentication unit 45 performs facial authentication using facial feature information. Specifically, the authentication unit 45 compares the facial feature information extracted from the facial image (for authentication) with the facial feature information in the facial information DB 41. The authentication unit 45 returns a facial authentication result to the requester indicating whether or not the facial feature information matches. Whether or not the facial feature information matches corresponds to the success or failure of authentication. A match in facial feature information means that the degree of matching is above a threshold. In addition, if facial authentication is successful, the facial authentication result will include the identified user ID.

[0090] For example, when an authentication request is sent from server 10, the authentication unit 45 performs facial authentication on the facial image included in the authentication request and returns the authentication result to server 10. If authentication is successful, server 10 identifies the member information associated with the matched facial feature information.

[0091] Figure 11 is a flowchart showing the flow of the face information registration process by the authentication device 40 according to Embodiment 3. First, the authentication device 40 receives a face image registration request transmitted from the finder terminal 20 (S21). In this example, the authentication device 40 receives the face image registration request transmitted from the finder terminal 20 via the server 10. Next, the face detection unit 42 detects the face region from the face image included in the face information registration request (S22). Then, the feature point extraction unit 43 extracts feature points (face feature information) from the face region detected in step S22 (S23). Then, the registration unit 44 issues a user ID (S24) and registers it in the face information DB 41 in association with the extracted face feature information (S25).

[0092] Subsequently, the registration unit 44 returns the issued user ID to the requester (for example, the server 10) (S26). The authentication device 40 may also perform face information registration processing in response to a face information registration request received from any information registration terminal. The information registration terminal may be, for example, the finder terminal 20 or the lost and found management device 30.

[0093] Furthermore, the authentication device 40 authenticates the identity of the person who has come to claim the lost item. The lost item management device 30 can obtain authentication information by using the imaging unit 33 to photograph the identification document containing a facial image that the person who has come to claim the lost item is carrying. Examples of identification documents include driver's licenses and passports that contain a facial image. In this case, the authentication information will be facial feature information obtained from the facial image on the driver's license, etc.

[0094] Furthermore, the lost and found device 30 can capture a facial image of the person who lost their belongings using its imaging unit 33. In other words, the lost and found device 30 acquires the biometric information of the person who lost their belongings. The authentication device 40 can perform identity verification by comparing the facial image of the person who lost their belongings, transmitted from the lost and found device 30, with the facial image obtained from their identification document.

[0095] Furthermore, if the lost item is an identification document, the lost item management device 30 can also obtain authentication information from the identification document as lost item information. The lost item management device 30 can transmit the authentication information included in the lost item information to the authentication device 40. In this case, the authentication device 40 can perform identity verification by comparing the facial image included in the lost item information with the facial image of the person who lost the item.

[0096] Furthermore, if the lost item is, for example, a wallet containing a driver's license, opening the wallet and taking out the driver's license could lead to trouble. Therefore, in this case, it is preferable for the person who lost the item to bring another form of identification (such as a passport) from the wallet and use it for identity verification.

[0097] <Server 10> Figure 12 shows the configuration of server 10. As described above, in Embodiment 3, server 10 and lost property management device 30 cooperate to perform lost property management processing. Server 10 may be composed of multiple servers, and each functional block may be implemented by multiple computers.

[0098] As shown in Figure 12, the server 10 comprises a storage unit 110, memory 120, communication unit 130, and control unit 140. The storage unit 110 is an example of a storage device such as a hard disk or flash memory. The storage unit 110 stores a program 111, a member information DB 112, and a lost and found management DB 113. The program 111 is a computer program that implements some of the processes such as user information registration, facial recognition, and storage control.

[0099] The Member Information DB 112 is a database that manages information on users who have registered for a membership program that allows them to use the benefits granted when they find lost property. In the Member Information DB 112, user IDs and member information are managed in association. That is, in Embodiment 3, biometric information and member information are linked to the user ID and managed in the Member Information DB 112 on the server 10 and the Face Information DB 41 on the authentication device 40. The biometric information in this case is a facial image. As mentioned above, the member information includes user information, various attribute information such as benefit information, and payment information. As also mentioned above, member information can also be obtained from the member information system of the facility where the lost property management device 30 is installed, for example, a railway company.

[0100] In the lost and found management DB113, lost item information and storage unit identification information are managed in association. As mentioned above, the lost item information includes information about the lost item (type, pattern, color, etc.) entered by the finder. The lost item information may also include image information generated by photographing the found item brought to the lost and found management device 30 by the finder.

[0101] Memory 120 is a volatile storage device such as RAM (Random Access Memory), and is a storage area for temporarily holding information when the control unit 140 is operating. The communication unit 130 is a communication interface with the network N.

[0102] The control unit 140 is a processor that controls each component of the server 10. The control unit 140 loads program 111 from the storage unit 110 into memory 120 and executes program 111. In this way, the control unit 140 realizes the functions of the registration unit 141, the authentication control unit 142, and the storage control unit 143.

[0103] The registration unit 141 receives a member registration request from the finder terminal 20, which includes a facial image and predetermined information about the user necessary for member registration (user information), and performs registration processing of the facial image and user information. Specifically, the registration unit 141 obtains a facial image from the member registration request and sends a facial information registration request including the obtained facial image to the authentication device 40. The registration unit 141 then receives a user ID issued by the authentication device 40 when the facial information is registered. The registration unit 141 then obtains user information from the member registration request and registers the received user ID and user information in the member information DB 112.

[0104] When the authentication control unit 142 receives an authentication request from the lost and found device 30 that includes the finder's facial image, it transmits the authentication request including the facial image to the authentication device 40. The authentication control unit 142 then receives the facial authentication result from the authentication device 40. If facial authentication is successful, the authentication control unit 142 identifies the member information associated with the matched facial feature information. The identified member information is then transmitted to the lost and found device 30.

[0105] If the storage control unit 143 successfully authenticates the finder, it instructs the lost property management device 30 to lock the storage unit 31 containing the lost item. When the finder retrieves the lost item, the lost property management device 30 executes a process to grant the finder special privilege information. The registration unit 141 updates the member information in the member information database 112 using the special privilege information transmitted from the lost property management device 30.

[0106] <Lost device 50> Figure 13 is a block diagram showing the configuration of the lost person terminal 50. As shown in Figure 13, the lost person terminal 50 includes an imaging unit 51, a storage unit 52, a memory 53, a communication unit 54, an input / output unit 55, and a control unit 56. Here, we will describe an example of using the lost person terminal 50, which is in the possession of the person who lost their belongings, to search for lost items stored in the lost item management device 30.

[0107] The imaging unit 51 is an imaging device that takes images in accordance with the control of the control unit 56. The imaging unit 51 can take a facial image of the person who lost their belongings for authentication purposes, or take a photograph of an identification document with a facial image, and transmit it to the server 10 or authentication device 40. The storage unit 52 is an example of a storage device that includes non-volatile memory such as flash memory or an SSD (Solid State Drive).

[0108] The memory unit 52 stores a facility application that implements the process of searching for lost items stored in the lost item management device 30. As described above, the facility application installed on the lost person terminal 50 is the same as the facility application installed on the finder terminal 20. This memory 53 is a volatile storage device such as RAM (Random Access Memory) and is a storage area for temporarily holding information when the control unit 56 is operating.

[0109] The communication unit 54 is a communication interface with the network N. The communication unit 54 may also establish a short-range wireless communication connection with the lost and found device 30 and perform communication. The input / output unit 55 includes a display device and an input device, such as a touch panel. The control unit 56 controls the operation of the lost person terminal 50. In particular, the control unit 56 realizes the functions of the lost and found unit 561 and the display control unit 562 by loading a program from the storage unit 52 into the memory 53 and executing it.

[0110] The lost item search unit 561 implements a lost item search function based on information about the lost item entered by the person who lost it via the input / output unit 5. For example, if the person who lost it enters the characteristics of the lost item (type, color, size, etc.), the lost item search unit 561 can access the lost item management DB 113 on the server 10 to search for and identify the lost item that matches the entered characteristics. The display control unit 562 can overlay the current location of the person who lost it terminal 50 and the location of the lost item management device 30 where the lost item identified by the lost item search unit 561 is stored on a map of the facility. This allows the person who lost it to easily find out where their lost item is stored or kept.

[0111] <Example of operation> Figure 14 is a sequence diagram showing the flow of the lost item management process. This sequence begins when the finder brings the found item to the lost item management device 30. When the finder places the found item into one of the storage compartments 31, the lost item management device 30 prompts the finder to input information about the found item. After receiving the lost item information from the finder (S30 "Information Input Processing"), the lost item management device 30 transmits the input information to the server 10.

[0112] The lost and found device 30 then uses the imaging unit 33 to capture the user's face (S31 "imaging process") and outputs the face image to the server 10. The lost and found device 30 may also use the imaging unit 33 to capture the lost item and generate image information of the lost item. In this case, the image information of the lost item is also sent to the server 10 as lost item information. The server 10 sends a face authentication request, including the acquired face image, to the authentication device 40 via the network N. When the authentication device 40 receives the face authentication request, it performs face authentication processing (S32 "face authentication process").

[0113] The facial recognition process in S32 will be explained with reference to Figure 15. Figure 15 is a flowchart showing the flow of the facial recognition process by the authentication device 40. First, the authentication device 40 receives a facial recognition request from the server 10 via the network N (S41). The authentication device 40 may also receive a facial recognition request from the lost and found management device 30, etc. Next, the authentication device 40 extracts facial feature information from the facial image included in the facial recognition request. Then, the authentication unit 45 of the authentication device 40 compares the facial feature information extracted from the facial image included in the facial recognition request with the facial feature information in the facial information DB 41 (S42) and calculates the degree of match.

[0114] The authentication unit 45 then determines whether the degree of matching is above a threshold (S43). If the facial feature information matches, that is, if the degree of matching of the facial feature information is above a threshold, the authentication unit 45 identifies the user ID associated with the facial feature information (S44). The authentication unit 45 then sends back the facial authentication result, including the identified user ID and a statement that facial authentication was successful, to the server 10 via the network N (S45). If the degree of matching in step S43 is below the threshold, the authentication unit 45 sends back the facial authentication result, including a statement that facial authentication failed, to the server 10 via the network N (S46).

[0115] Returning to Figure 13, the facial recognition result is transmitted via the network N to the server 10 and the lost and found device 30. If facial recognition is successful, the lost and found device 30 locks the storage compartment 31 containing the lost item (S33 "Storage Control Processing"). If facial recognition fails, the lost and found device 30 can terminate the process, indicating that it cannot accept the lost item. In this case, the lost and found device 30 may display a message on the screen indicating that it cannot accept the lost item.

[0116] In this way, since the storage compartment 31 containing the lost item is locked after the identity of the finder is successfully verified, it is possible to prevent the storage of items unsuitable for storage in the storage compartment 31 (for example, dangerous goods or soiled items). When the lost item management device 30 finishes processing, it may display information on the screen or transmit it to the finder's terminal 20, such as where facility staff can receive the lost item and the contact information of the facility staff.

[0117] The lost and found device 30 then transmits the storage compartment identification information of the locked storage compartment 31 to the server 10. The server 10 links the lost and found information with the storage compartment identification information and registers it in the lost and found database 113 (S34 "Information Registration Process"). The server 10 also performs a process to identify member information according to the facial recognition result (S35 "Member Information Identification Process").

[0118] If the member information of the finder is registered in the member information DB 112, the lost and found management device 30 will execute a reward granting process (S36) after the finder has stored the lost item in the storage unit 31 and locked it. The reward information includes, for example, points or coupons awarded based on the number of times lost items have been found. The lost and found management device 30 then transmits the reward information to the server 10. The server 10 updates the identified member information based on the received reward information (S37 "Member Information Update Process").

[0119] The lost and found device 30 may notify the user terminal 20 of the granted reward information via a facility app, email, etc. Figure 16 shows an example of the display on the finder terminal 20. As shown in Figure 16, the screen 200 of the finder terminal 20 includes a facility display 201, a reward information display 202, and a found history display 203. In the example in Figure 16, it is indicated that the facility where the lost and found device 30 is installed is XX Railway. In addition, the reward information display 202 shows a coupon that can be used as a discount voucher when purchasing goods, as reward information granted when the found item was recovered.

[0120] Note that Figure 16 is an example, and other information may be displayed in addition to, or in place of, the information shown here. Also, the screen shown in Figure 16 may be displayed not only on the finder's terminal 20 but also on the screen of the lost and found management device 30.

[0121] The granted benefit information can also be automatically applied when processing payments using member information. For example, when processing a payment at a facility where a member has registered using the finder terminal 20, the conditions of coupons, etc. (such as expiration dates and application conditions) included in the member information linked to the member's facial image can be checked, and all available coupons can be automatically applied. In this way, according to this embodiment, it is possible to increase the motivation of finders to actively find and report lost items.

[0122] Figure 17 is a sequence diagram showing the process when a person who has lost an item comes to retrieve it from the storage unit 31. This sequence begins when the person who has lost an item realizes they have lost it, searches the lost item management DB 113, and arrives in front of the lost item management device 30 where the lost item is stored. The person who has lost an item can use a facility application installed on the person's terminal 50 to search the lost item management DB 113 and identify the storage unit 31 where the lost item is stored. Alternatively, the person who has lost an item can also search the lost item management DB 113 via the input / output unit 32 of the lost item management device 30.

[0123] Furthermore, the identity of the person who lost the item may be verified before searching for the lost item. For example, after installing the facility app on the person who lost the item's terminal 50, the person's authentication information can be registered. When the person who lost the item realizes, for example, that they have lost a floral umbrella, they can first verify their identity by comparing the registered authentication information with their own authentication information before using the lost item search function on the facility app installed on the person who lost the item's terminal 50. This prevents a third party from attempting to seize the lost item, even though it does not belong to them.

[0124] Furthermore, instead of registering the owner's authentication information in advance, identity verification may be performed by comparing the authentication information obtained from the owner with the authentication information on the identification document they brought with them. When searching, the lost item management DB113 can be searched using search conditions where the type of lost item is "umbrella" and the pattern of the lost item is "floral pattern". If a large number of lost items are detected, it is also possible to narrow down the search by the location and date and time when the finder found the item. If the lost item is identified, the lost item management device 30 can output the location of the storage unit 31 where the identified lost item is stored.

[0125] When the lost property management device 30 receives a request from the person who lost the item to retrieve it, it uses the imaging unit 33 to photograph the user's face (S41 "photography process") and outputs the face image to the server 10. The request for retrieval of the lost item from the person who lost the item can be made, for example, by the person who lost the item using the person who lost the item terminal 50. Alternatively, the person who lost the item may input the request for retrieval of the lost item by operating the input / output unit 32.

[0126] Furthermore, the lost property management device 30 uses its imaging unit 33 to capture a facial image of the person who lost their belongings. The server 10 transmits a facial recognition request, including the facial image of the person who lost their belongings and the facial image on their identification document, to the authentication device 40 via the network N. Upon receiving the facial recognition request, the authentication device 40 performs facial recognition processing (S42 "Facial Recognition Processing").

[0127] The facial recognition result is transmitted to the lost and found device 30 via the network N. If facial recognition is successful, the lost and found device 30 unlocks the storage compartment 31 where the lost item is stored (S43 "Storage control processing"). This allows the owner to retrieve the lost item from the unlocked storage compartment 31. Once the lost item is retrieved by the owner, the lost and found device 30 can access the lost and found database 113 to update information about the retrieved item.

[0128] Furthermore, if the lost item is an identification document, the lost item management device 30 can also obtain authentication information from the identification document as lost item information. In this case, the authentication device 40 can perform identity verification by comparing the photographed facial image of the person who lost the item with the facial image included in the lost item information.

[0129] If facial recognition fails, the lost property management device 30 may terminate the process, indicating that the lost item cannot be returned. In this case, the lost property management device 30 will display a message on the screen indicating that the lost item cannot be returned. If the authentication of the person who lost the item fails, the lost property management device 30 may notify facility staff that the person who failed to authenticate has come to claim the lost item.

[0130] As explained above, according to this embodiment, by providing reward information (incentives) to finders who report lost items, it becomes possible to increase the motivation to find lost items.

[0131] This disclosure is not limited to the embodiments described above, and can be modified as appropriate without departing from the spirit of the invention. In the embodiments described above, the lost property management device 30 may further include an information output unit that outputs location information indicating the location of a storage unit for storing the lost item, in accordance with the lost item information entered by the finder. For example, if a facility has a lost property management device 30 consisting of a locker and an umbrella stand, and the lost item is an umbrella, the information output unit can display the location of the lost property management device 30 that is the umbrella stand.

[0132] Furthermore, a history management unit may be provided to manage the history of finders' lost items. For example, the finder history can be managed as member information in the member information DB 112. The finder history may include, for example, the number of times an item was found, the date and time of finder, and the type of lost item. This makes it possible to detect finders who misuse the lost item management device 30, such as by repeatedly reporting lost items at an abnormal frequency or by storing garbage in the storage unit 31. In addition, it is possible to more accurately detect finders who are trying to obtain privilege information fraudulently by using surveillance information from surveillance cameras installed within the facility in conjunction with the finder history described above.

[0133] Furthermore, if there is no need to provide special benefits or to assert rights regarding found lost items, member registration is not required. In this case, to prevent malicious reporting to the lost item management device 30, the locking state of the storage compartment 31 where the lost item is stored can be controlled when finder information is entered through the input / output unit 32 of the lost item management device 30. In addition, when reporting a lost item, it is also possible to easily input finder information by having the lost item management device 30 read a transportation IC card or a QR code.

[0134] Furthermore, while the above example uses authentication information from an identification document to verify the identity of the person who lost their belongings, the system is not limited to this example. The person who lost their belongings may register a facial image in advance in order to retrieve their lost items. The authentication device 40 can perform identity verification by comparing the registered facial image with the facial image of the person who lost their belongings that has been captured.

[0135] Furthermore, items unsuitable for storage in the storage compartment 11 (items that cannot be stored) may be pre-configured. For example, when reporting a lost item, the finder can select and input the type of lost item from several options. If the type of lost item selected by the finder falls under the category of items that cannot be stored, the lost item management device 30 may terminate the acceptance of the lost item. At this time, the lost item management device 30 may also lock the storage compartment 31 or issue a warning. Examples of items unsuitable for storage in the storage compartment 11 include perishable goods, animals, and hazardous materials.

[0136] In the examples described above, the program includes a set of instructions (or software code) that, when loaded into a computer, cause the computer to perform one or more of the functions described in the embodiments. The program may be stored on a non-temporary computer-readable medium or a physical storage medium. Examples, but not limited to, include random-access memory (RAM), read-only memory (ROM), flash memory, solid-state drive (SSD) or other memory technologies, CD-ROM, digital versatile disc (DVD), Blu-ray® disc or other optical disc storage, magnetic cassette, magnetic tape, magnetic disk storage or other magnetic storage devices. The program may be transmitted over a temporary computer-readable medium or a communication medium. Examples, but not limited to, include temporary computer-readable medium or a communication medium that includes electrically, optically, acoustically, or otherwise propagating signals.

[0137] Some or all of the above embodiments may also be described as follows, but are not limited to the following: (Note A1) A storage compartment for lost items, When the finder places the lost item in the storage unit, the system includes an input unit that receives information necessary to identify the finder's membership information and information about the lost item. A transmission unit that transmits the information necessary to identify the member information and the lost item information to a server including a member information database and a lost item management database, A control unit that controls the locked state of the storage compartment in which the lost item is stored, If the member information of the finder is registered in the member information database, an output unit outputs benefit information when the finder stores the lost item in the storage unit, A lost and found management device equipped with the following features. (Appendix A2) The control unit controls the locking state of the storage compartment where the lost item is stored if the member information of the finder is registered in the member information database, or, If the member information of the finder is not registered in the member information database, the input unit further accepts input of finder information, and the control unit controls the locking state of the storage unit in which the lost item is stored when finder information is entered. The lost and found device described in Appendix A1. (Note A3) When the person who lost the item retrieves the lost item stored in the storage unit, the input unit accepts the input of the person who lost the item. The control unit updates the lost item information in the lost item management database using the lost person information, and makes the lost item available for retrieval from the storage unit. The lost and found device described in Appendix A1 or A2. (Note A4) An acquisition unit that acquires the biometric information of the person who lost their belongings, An authentication unit performs identity verification by comparing the biometric information acquired by the acquisition unit with the authentication information on the identification document possessed by the person who lost the item when they retrieve the lost item stored in the storage unit. Furthermore, The control unit enables the retrieval of the lost item from the storage unit when the authentication unit successfully authenticates the user. The lost and found device described in Appendix A3. (Note A5) An acquisition unit that acquires the biometric information of the person who lost their belongings, If the lost item is an identification document containing authentication information, the authentication unit performs identity verification by comparing the biometric information obtained by the acquisition unit with the authentication information on the identification document. Furthermore, The control unit enables the retrieval of the lost item from the storage unit when the authentication unit successfully authenticates the user. The lost and found device described in Appendix A3. (Note A6) The system further includes a notification unit that notifies the police of the lost item information when the prescribed storage period for the lost item has expired. The lost and found device described in Appendix A1. (Note A7) The aforementioned storage unit is installed in multiple different locations. The system further includes an information output unit that outputs location information indicating the location of a storage unit for storing the lost item, in accordance with the lost item information entered by the finder. The lost and found device described in Appendix A1. (Note A8) The system further includes a history management unit for managing the finder's history. The lost and found device described in Appendix A1. (Note A9) The system further includes an imaging unit that acquires an image of the lost item. The aforementioned image is entered as lost property information. The lost and found device described in Appendix A1. (Note A10) The aforementioned lost property management database stores the lost property information in a searchable manner. The lost and found device described in Appendix A1. (Note A11) Computers When a finder places a lost item in the storage compartment, the system accepts input of information necessary to identify the finder's membership information and information about the lost item. The information necessary to identify the member information and the lost item information are transmitted to a server that includes a member information database and a lost item management database. The locking state of the storage compartment in which the lost item is stored is controlled. If the member information of the finder is registered in the member information database, the system outputs special information when the finder places the lost item in the storage unit. How to manage lost property. (Note A12) When a finder places a lost item in the storage unit, the system accepts input of information necessary to identify the finder's membership information and information about the lost item. The process involves sending the information necessary to identify the member information and the lost item information to a server that includes a member information database and a lost item management database. A process for controlling the locked state of the storage compartment in which the lost item is stored, If the member information of the finder is registered in the member information database, the process of outputting benefit information when the finder places the lost item in the storage unit, A program that causes a computer to execute something. (Note B1) The lost and found management device includes a storage unit that acquires member information of the finder who stores the lost item, lost item information of the lost item, and information of the storage unit in which the lost item is stored. A registration unit that links the lost item information with the information of the storage unit in which the lost item was stored and registers it in a lost item management database, If the member information of the finder is registered in the member information database, the reward granting unit grants reward information to the finder, A server device equipped with the following features. (Note B2) The aforementioned benefit granting unit updates the member information and grants benefit information when the finder places the lost item in the storage unit. The server device described in Appendix B1. (Note B3) Computers The lost property management device acquires the member information of the finder who stores the lost item in the storage compartment, the lost item information of the lost item, and the information of the storage compartment in which the lost item is stored. The information about the lost item and the information about the storage unit in which the lost item was stored are linked and registered in the lost item management database. If the member information of the finder is registered in the member information database, the finder will be granted special benefits. How to manage lost property. (Note B4) A process for acquiring member information of the finder who stores the lost item in the storage compartment of the lost item management device, lost item information of the said lost item, and information of the storage compartment in which the said lost item was stored. A process of linking the lost item information with the information of the storage unit in which the lost item was stored and registering it in the lost item management database, If the member information of the finder is registered in the member information database, the process of granting the finder special information is performed. A program that causes a computer to execute something. (Note C1) The system comprises a lost property management device and a server capable of communicating with the lost property management device. The aforementioned lost and found management device is A storage compartment for lost items, When the finder places the lost item in the storage unit, the system includes an input unit that receives information necessary to identify the finder's membership information and information about the lost item. A transmission unit that transmits the information necessary to identify the member information and the lost item information to a server including a member information database and a lost item management database, A control unit that controls the locked state of the storage compartment in which the lost item is stored, If the member information of the finder is registered in the member information database, an output unit outputs benefit information when the finder stores the lost item in the storage unit, It has, The aforementioned server, An acquisition unit that acquires the member information of the finder, the lost item information of the lost item, and the information of the storage unit in which the lost item was stored. A registration unit that links the lost item information with the information of the storage unit in which the lost item was stored and registers it in a lost item management database, If the member information of the finder is registered in the member information database, the reward granting unit grants the reward information, Having, Lost and found management system. (Note C2) Computers When a finder places a lost item in the storage compartment, the system accepts input of information necessary to identify the finder's membership information and information about the lost item. The information necessary to identify the member information and the lost item information are transmitted to a server that includes a member information database and a lost item management database. The locking state of the storage compartment in which the lost item is stored is controlled. The member information of the finder, the lost item information of the lost item, and the information of the storage unit in which the lost item was stored are obtained. The information about the lost item and the information about the storage unit in which the lost item was stored are linked and registered in the lost item management database. If the member information of the finder is registered in the member information database, the special information is provided, and the special information is output when the finder places the lost item in the storage compartment. How to manage lost property. (Note C3) When a finder places a lost item in the storage unit, the system accepts input of information necessary to identify the finder's membership information and information about the lost item. The process involves sending the information necessary to identify the member information and the lost item information to a server that includes a member information database and a lost item management database. A process for controlling the locked state of the storage compartment in which the lost item is stored, A process for obtaining the member information of the finder, the lost item information of the lost item, and the information of the storage unit in which the lost item was stored. A process of linking the lost item information with the information of the storage unit in which the lost item was stored and registering it in the lost item management database, If the member information of the finder is registered in the member information database, the process includes assigning special benefits and outputting the special benefits when the finder stores the lost item in the storage unit. A program that causes a computer to execute something. [Explanation of symbols]

[0138] 100 Lost and Found Management Device 101 Storage compartment 102 Input section 103 Transmitter 104 Control Unit 105 Output section 200 servers 201 Acquisition Department 202 Registration Department 203 Special Offer Department 1 Lost property management device 10 servers 11 Storage compartment 12 Input section 13 Registration Department 14 Judgment Department 15 Control Unit 16. Special Offer Section 20 Finder's Terminal 21 Imaging Department 22 Memory section 23 memory 24 Communications Department 25 Input / output section 26 Control Unit 261 Registration Department 262 Notification Information Department 263 Display Control Unit 30 Lost property management device 31 Storage compartment 32 Input / output section 33 Imaging Unit 34 Storage section 35 memory 36 Communications Department 37 Control Unit 371 Display Control Unit 372 Authentication Request Section 373 Storage Control Unit 374 Special Offer Department 375 Notification Department 40 Authentication device 41 Face Information DB41 42 Face detection unit 42 43 Feature Point Extraction Unit 44 Registration Department 45 Authentication Department 50 Lost device 51 Imaging Unit 52 Storage section 53 memory 54 Communications Department 55 Input / output section 56 Control Unit 561 Lost and Found Department 562 Display Control Unit 110 Storage section 111 Programs 112 Member Information Database 113 Lost property management DB 120 memory 130 Communications Department 140 Control Unit 141 Registration Department 142 Authentication Control Unit 143 Storage Control Unit MS Lost and Found Management System

Claims

1. A storage compartment for lost items, When the finder places the lost item in the storage unit, the system includes an input unit that receives information necessary to identify the finder's membership information and information about the lost item. A transmission unit that transmits the information necessary to identify the member information and the lost item information to a server including a member information database and a lost item management database, A control unit that controls the locked state of the storage compartment in which the lost item is stored, If the member information of the finder is registered in the member information database, an output unit outputs benefit information when the finder stores the lost item in the storage unit, A history management unit manages the history of the person who found the item, A lost and found management device equipped with the following features.

2. The control unit controls the locking state of the storage compartment where the lost item is stored if the member information of the finder is registered in the member information database, or, If the member information of the finder is not registered in the member information database, the input unit further accepts input of finder information, and the control unit controls the locking state of the storage unit in which the lost item is stored when finder information is entered. The lost property management device according to claim 1.

3. When the person who lost the item retrieves the lost item stored in the storage unit, the input unit accepts the input of the person who lost the item. The control unit updates the lost item information in the lost item management database using the lost person information, and makes the lost item available for retrieval from the storage unit. The lost property management device according to claim 1 or 2.

4. An acquisition unit that acquires the biometric information of the person who lost their belongings, An authentication unit performs identity verification by comparing the biometric information acquired by the acquisition unit with the authentication information on the identification document possessed by the person who lost the item when they retrieve the lost item stored in the storage unit. Furthermore, The control unit enables the retrieval of the lost item from the storage unit when the authentication unit successfully authenticates the user. The lost property management device according to claim 3.

5. An acquisition unit that acquires the biometric information of the person who lost their belongings, If the lost item is an identification document containing authentication information, the authentication unit performs identity verification by comparing the biometric information obtained by the acquisition unit with the authentication information on the identification document. Furthermore, The control unit enables the retrieval of the lost item from the storage unit when the authentication unit successfully authenticates the user. The lost property management device according to claim 3.

6. The system further includes a notification unit that notifies the police of the lost item information when the prescribed storage period for the lost item has expired. The lost property management device according to claim 1.

7. The aforementioned storage unit is installed in multiple different locations. The system further includes an information output unit that outputs location information indicating the location of a storage unit for storing the lost item, in accordance with the lost item information entered by the finder. The lost property management device according to claim 1.

8. The system further includes an imaging unit that acquires an image of the lost item. The aforementioned image is entered as lost property information. The lost property management device according to claim 1.

9. The aforementioned lost property management database stores the lost property information in a searchable manner. The lost property management device according to claim 1.

10. Computers When a finder places a lost item in the storage compartment, the system accepts input of information necessary to identify the finder's membership information and information about the lost item. The information necessary to identify the member information and the lost item information are transmitted to a server that includes a member information database and a lost item management database. The locking state of the storage compartment in which the lost item is stored is controlled. If the member information of the finder is registered in the member information database, when the finder places the lost item in the storage unit, the special offer information is output. The found-by history of the person who found the item is managed. How to manage lost property.

11. When a finder places a lost item in the storage unit, the system accepts input of information necessary to identify the finder's membership information and information about the lost item. The process involves sending the information necessary to identify the member information and the lost item information to a server that includes a member information database and a lost item management database. A process for controlling the locked state of the storage compartment in which the lost item is stored, If the member information of the finder is registered in the member information database, the process of outputting benefit information when the finder places the lost item in the storage unit, A process for managing the finder's history, A program that causes a computer to execute something.

12. The lost and found management device includes a storage unit that acquires member information of the finder who stores the lost item, lost item information of the lost item, and information of the storage unit in which the lost item is stored. A registration unit that links the lost item information with the information of the storage unit in which the lost item was stored and registers it in a lost item management database, If the member information of the finder is registered in the member information database, the reward granting unit grants reward information to the finder, A history management unit manages the history of the person who found the item, A server device equipped with the following features.

13. The aforementioned benefit granting unit updates the member information and grants benefit information when the finder places the lost item in the storage unit. The server device according to claim 12.

14. Computers The lost property management device acquires the member information of the finder who stores the lost item in the storage compartment, the lost item information of the lost item, and the information of the storage compartment in which the lost item is stored. The information about the lost item and the information about the storage unit in which the lost item was stored are linked and registered in the lost item management database. If the member information of the finder is registered in the member information database, the finder will be granted special benefits. The found-by history of the person who found the item is managed. How to manage lost property.

15. A process for acquiring member information of the finder who stores the lost item in the storage compartment of the lost item management device, lost item information of the said lost item, and information of the storage compartment in which the said lost item was stored. A process of linking the lost item information with the information of the storage unit in which the lost item was stored and registering it in the lost item management database, If the member information of the finder is registered in the member information database, the process of granting the finder special information is performed. A process for managing the finder's history, A program that causes a computer to execute something.

16. The system comprises a lost property management device and a server capable of communicating with the lost property management device. The aforementioned lost and found management device is A storage compartment for lost items, When the finder places the lost item in the storage unit, the system includes an input unit that receives information necessary to identify the finder's membership information and information about the lost item. A transmission unit that transmits the information necessary to identify the member information and the lost item information to a server including a member information database and a lost item management database, A control unit that controls the locked state of the storage compartment in which the lost item is stored, If the member information of the finder is registered in the member information database, an output unit outputs benefit information when the finder stores the lost item in the storage unit, It has, The aforementioned server, An acquisition unit that acquires the member information of the finder, the lost item information of the lost item, and the information of the storage unit in which the lost item was stored. A registration unit that links the lost item information with the information of the storage unit in which the lost item was stored and registers it in a lost item management database, If the member information of the finder is registered in the member information database, the reward granting unit grants the reward information, A history management unit manages the history of the person who found the item, Having, Lost and found management system.

17. Computers When a finder places a lost item in the storage compartment, the system accepts input of information necessary to identify the finder's membership information and information about the lost item. The information necessary to identify the member information and the lost item information are transmitted to a server that includes a member information database and a lost item management database. The locking state of the storage compartment in which the lost item is stored is controlled. The member information of the finder, the lost item information of the lost item, and the information of the storage unit in which the lost item was stored are obtained. The information about the lost item and the information about the storage unit in which the lost item was stored are linked and registered in the lost item management database. If the member information of the finder is registered in the member information database, the reward information is assigned, and when the finder stores the lost item in the storage compartment, the reward information is output. The found-by history of the person who found the item is managed. How to manage lost property.

18. When a finder places a lost item in the storage unit, the system accepts input of information necessary to identify the finder's membership information and information about the lost item. The process involves sending the information necessary to identify the member information and the lost item information to a server that includes a member information database and a lost item management database. A process for controlling the locked state of the storage compartment in which the lost item is stored, A process for obtaining the member information of the finder, the lost item information of the lost item, and the information of the storage unit in which the lost item was stored. A process of linking the lost item information with the information of the storage unit in which the lost item was stored and registering it in the lost item management database, If the member information of the finder is registered in the member information database, the process includes assigning special benefits and outputting the special benefits when the finder stores the lost item in the storage unit. A process for managing the finder's history, A program that causes a computer to execute something.

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