Information processing device, information processing method, and information processing program

Abstract

To provide an information processing device improving customer satisfaction in a reservation at a clinic and executing retention of customers.SOLUTION: An information processing device comprises: setting a clinic step including at least a medical examination step, a counseling step, and a medical treatment step in a clinic, in association with clinic resources including at least physical resources or human resources that can be assigned to the clinic step; registering a state of the set clinic resources; calculating an available reservation time zone for a customer in real time based on the registered state; providing the calculated time zone to a customer terminal used by the customer and receiving a reservation relating to the clinic step; updating the registered state in real time based on the received reservation; recording customer information including at least an execution state of the clinic step in a customer; registering means of maintaining or promoting a relationship with the customer; and executing the registered means based on the recorded customer information.SELECTED DRAWING: Figure 1

Description

TECHNICAL FIELD

[0001] The present invention relates to an information processing apparatus, an information processing method, and an information processing program.

BACKGROUND ART

[0002] Conventionally, systems for automating management in the medical field are known. For example, Patent Document 1 discloses a system that manages patients under medical treatment and facilitates the management of medical services and / or sales by adding or updating patient information associated with patients in a assigned coverage area and information related to treatment stages.

[0003] In general, medical institutions are classified into two categories: "hospitals" that have multiple clinical departments and 20 or more beds, and "clinics" (including cases referred to as "medical clinics" or "physician offices") that have 0 (no beds) to 19 beds. In the hospitals described in Patent Document 1, insurance-based medical care is mainly provided for the purpose of treating patients' diseases. In a hospital, medical care for a patient ends when the disease is completely cured.

[0004] On the other hand, in clinics, self-pay medical care is the mainstream, and the content of medical care is often selected at the customer's discretion. The medical content in a clinic includes, for example, surgical procedures performed by doctors, laser irradiation on the skin performed by nurses, or counseling performed by counselors. Customers can select or combine these medical contents by themselves. For example, in medical hair removal, a customer selects a treatment site, treatment interval, treatment method, etc., and makes a reservation at the clinic.

PRIOR ART DOCUMENTS

PATENT DOCUMENTS

[0005]

PATENT DOCUMENT 1

SUMMARY OF THE INVENTION

PROBLEMS TO BE SOLVED BY THE INVENTION

[0006] However, each type of treatment at a clinic requires different resources, such as a suitable location (examination room, etc.), medical equipment, or personnel (doctors, nurses, or counselors). Therefore, matching the desired treatment with the availability of resources was necessary, which sometimes made booking difficult. For example, if a client requested treatment over the phone, the clinic's booking staff might have to hang up, check the availability of resources, secure them, and then call the client to schedule an appointment. This process could be costly (in terms of effort and time) in confirming the appointment. Furthermore, the difficulty in booking appointments sometimes resulted in low customer satisfaction, especially for elective treatments.

[0007] Furthermore, in elective medical treatments, follow-up consultations are often required after the initial treatment, making it crucial to encourage repeat visits. For example, in medical hair removal, follow-up treatments are frequently performed after the initial procedure, and failure to achieve customer satisfaction in scheduling appointments can hinder customer retention.

[0008] This invention has been made in view of the above circumstances, and one of its objectives is to provide an information processing device, an information processing method, and an information processing program that can improve customer satisfaction in clinic reservations and also implement customer retention. [Means for solving the problem]

[0009] As one embodiment to solve the above problems, the information processing device comprises: a resource setting unit that sets clinic steps including at least a medical examination step, a counseling step, and a treatment step in a clinic, and clinic resources including at least physical resources or human resources that can be assigned to the clinic steps; a resource status registration unit that registers the status of the clinic resources set in the resource setting unit; a time slot calculation unit that calculates time slots available for reservations in real time based on the status registered in the resource status registration unit; a reservation acceptance unit that accepts reservations related to the clinic steps by providing the time slots calculated in the time slot calculation unit to a customer terminal used by the customer; a resource status update unit that updates the status registered in the resource status registration unit in real time based on the reservations accepted in the reservation acceptance unit; a customer information recording unit that records customer information including at least the status of the customer's implementation of the clinic steps; a means registration unit that registers means for maintaining or promoting relationships with customers; and a means execution unit that executes means registered in the means registration unit based on the customer information recorded in the customer information recording unit. [Effects of the Invention]

[0010] According to one embodiment of the present invention, the information processing device associates and sets clinic steps, which include at least a medical examination step, a counseling step, and a treatment step in a clinic, with clinic resources, which include at least physical resources or human resources that can be assigned to the clinic steps, registers the status of the set clinic resources, calculates in real time the time slots available for reservations based on the registered status, provides the calculated time slots to the customer terminal used by the customer to accept reservations related to the clinic steps, updates the registered status in real time based on the accepted reservations, records customer information, which includes at least the customer's implementation status of the clinic steps, registers means for maintaining or promoting relationships with customers, and executes the registered means based on the recorded customer information, thereby improving customer satisfaction in clinic reservations and retaining customers. [Brief explanation of the drawing]

[0011] [Figure 1] This is a block diagram showing an example of the software configuration in an information processing device according to an embodiment. [Figure 2] This figure shows an example of a resource setting screen used in the information processing device of the embodiment. [Figure 3] This figure shows an example of a resource status registration screen used in the information processing device of the embodiment. [Figure 4] This figure shows an example of a customer information registration screen used in the information processing device of the embodiment. [Figure 5] This figure shows an example of a reservation screen provided to a customer terminal from an information processing device of the embodiment. [Figure 6] This figure shows an example of a notification screen provided to a customer terminal from an information processing device of the embodiment. [Figure 7] This is a block diagram showing an example of the hardware configuration in an information processing device according to an embodiment. [Figure 8] This flowchart shows an example of the resource setting operation of the information processing device according to the embodiment. [Figure 9] This is a flowchart illustrating an example of the resource status registration operation of the information processing apparatus according to the embodiment. [Figure 10] This is a flowchart illustrating an example of the reservation reception operation of the information processing apparatus according to the embodiment. [Figure 11] This is a flowchart illustrating an example of the notification unit execution operation of the information processing apparatus according to the embodiment. [Modes for Carrying Out the Invention]

[0012] Hereinafter, the information processing apparatus, information processing method, and information processing program according to an embodiment of the present invention will be described in detail with reference to the drawings.

[0013] First, the functions of the information processing apparatus will be described using FIG. 1. FIG. 1 is a block diagram illustrating an example of the software configuration of the information processing apparatus according to the embodiment.

[0014] In FIG. 1, the information processing apparatus 1 is communicably connected to a customer terminal 2 via a network 9. The customer terminal 2 is a terminal operated by a customer who uses the information processing apparatus 1. FIG. 1 illustrates an example of connection destinations of the information processing apparatus 1, and does not limit the connection destinations of the information processing apparatus 1. For example, the information processing apparatus 1 may be connected to a plurality of customer terminals 2. The network 9 is a wired or wireless network, such as the Internet.

[0015] Note that the customer in the present embodiment refers to a customer who uses a clinic. A clinic is a medical institution or medical practice that mainly provides free medical services, and has 0 (no beds) to 19 beds. Clinics include those with names such as "medical clinic" or "physician's office". At clinics, customers can freely select treatments and the like as free medical services. Therefore, people who use clinics are referred to as "customers" instead of "patients".

[0016] The information processing apparatus 1 includes respective functional units of a resource setting unit 11, a resource status registration unit 12, a time zone calculation unit 13, a reservation reception unit 14, a resource status update unit 15, a customer information recording unit 16, a unit registration unit 17, and a unit execution unit 18. Each of the above functional units of the information processing apparatus 1 in the present embodiment will be described as being a functional module realized by the information processing program (software) in the present embodiment.

[0017] The resource setting unit 11 associates and sets clinic steps including at least a medical examination step, a counseling step, and a treatment step in a clinic, and clinic resources including at least physical resources or human resources assignable to the clinic steps.

[0018] The clinic steps include at least a medical examination step, a counseling step, and a treatment step in a clinic. The medical examination step is a process in which a qualified person such as a physician or a dentist performs medical examination or treatment. The medical examination step includes free medical care, and may include public health insurance-covered medical care.

[0019] The resource setting unit 11 associates and sets clinic resources including at least physical resources or human resources assignable in the medical examination step. Here, the physical resources are physical resources in the clinic, such as a consultation room, medical facilities, medical devices, or pharmaceuticals. The human resources are human resources who can work in the clinic, such as clinic staff including physicians, nurses, counselors, reception staff, or cleaning staff. The human resources may include both full-time staff and part-time staff. The term "assignable" means being capable of being in charge, and for example, in the medical examination step, a qualified person such as a physician who is legally capable of being in charge can be assigned. By associating and presetting assignable resources in the resource setting unit 11, it is possible to automate reservation reception described later.

[0020] The counseling step is a process of confirming the customer's requests or concerns, and may include proposing treatments suitable for each customer. While a medical license is not necessarily required to conduct the counseling step, counselors need considerable knowledge and skills to understand customer needs and propose treatments that satisfy them. For example, in cosmetic clinics, various treatment methods exist, so counselors need to be thoroughly familiar with the effects and costs of each method. Higher counselor skills can improve customer satisfaction in elective treatments. By pre-configuring the resource setting unit 11 by associating assignable counselors with each treatment method, it becomes possible to automate reservation acceptance and improve customer satisfaction.

[0021] A treatment step is the process of actually performing a treatment on a customer. Treatments in the treatment step include procedures that can only be performed by a doctor involving surgery, procedures that can be performed by a nurse such as blood sampling, procedures that can be performed by a technician who can operate equipment, and procedures that can be performed by anyone, and different staff members can be assigned to each procedure. By pre-setting the staff members who can be assigned to each treatment method in the resource setting unit 11, it becomes possible to automate the reservation acceptance process.

[0022] The resource setting unit 11 may provide a resource setting screen to the clinic's PCs (not shown). Details of the resource setting screen will be described later.

[0023] The resource status registration unit 12 registers the status of clinic resources set in the resource setting unit 11. The status of a clinic resource refers to whether or not the clinic resource is available (available). For example, in the case of physical resources, the status of a clinic resource is the reservation status of examination rooms, medical equipment, or medical devices for a given time period, or the inventory status of pharmaceuticals. The resource status registration unit 12 may also be able to register, for example, the cleaning schedule for examination rooms, the maintenance schedule for medical equipment, the service life of medical devices, and the delivery schedule for pharmaceuticals. In the case of human resources, the status of a clinic resource is the work schedule (work shift) of clinic staff. The resource status registration unit 12 may also be able to register the time periods during which clinic staff can work overtime.

[0024] The resource status registration unit 12 may provide a settings screen for registering resource information to PCs in clinics (not shown). Details of the settings screen for registering resource status will be described later.

[0025] The time slot calculation unit 13 calculates in real time the time slots available for booking by a customer based on the status of clinic resources registered in the resource status registration unit 12. For example, if a customer requests a treatment that requires examination room A, medical equipment B, and staff member C or staff member D who can operate medical equipment B, the time slot calculation unit 13 will refer to the availability status of examination room A, medical equipment B, staff member C, and staff member D registered in the resource status registration unit 12 to calculate in real time the time slots available for booking by the customer. The time slot calculation unit 13 may calculate multiple time slots that are available for booking. The time slot calculation unit 13 may also calculate priority levels, congestion levels, or fees set for each time slot within the available time slots.

[0026] The reservation acceptance unit 14 provides the customer terminal 2 used by the customer with the available time slots calculated by the time slot calculation unit 13, and accepts reservations for the clinic steps. The customer terminal 2 is, for example, a smartphone, tablet PC, notebook PC, or a car navigation system installed in a car. For example, the reservation acceptance unit 14 displays a reservation screen on the display screen of the customer terminal 2, which has circles with links indicating available time slots (details of the reservation screen are explained in Figure 5). When any of the circles displayed on the reservation screen are operated by the customer, the reservation acceptance unit 14 accepts the reservation for that time slot. The reservation acceptance unit 14 makes it possible to improve customer satisfaction because customers can complete reservations in real time simply by operating the customer terminal 2.

[0027] The reservation acceptance unit 14 may accept reservations, for example, by posting a message (first message) to a social networking service (SNS) used on the customer terminal 2. When a message is posted on the SNS, it is displayed in an area called the chat screen. The reservation acceptance unit 14 may also display the reservation screen when the customer interacts with the message displayed on the chat screen. Alternatively, the reservation acceptance unit 14 may display the reservation screen on a website linked to the message when the customer interacts with the message displayed on the chat screen.

[0028] The resource status update unit 15 updates the resource status registered in the resource status registration unit 12 in real time based on the reservation received by the reservation acceptance unit 14.

[0029] The resource status changes each time a new reservation is made. The resource status update unit 15 updates the resource status in real time, making it possible to keep the resource status up-to-date and update the available time slots for other reservations in real time. As a result, the reservation acceptance unit 14 can display the latest available time slots to the customer terminal 2, thereby improving customer satisfaction.

[0030] The customer information recording unit 16 records customer information, including at least the customer's status of completing the clinic steps. The customer's status of completing the clinic steps includes, for example, the treatment details, the date of treatment, before and after images, customer evaluations, and payment status to the clinic.

[0031] For example, if a customer requests multiple facial surgeries in cosmetic surgery during the consultation step, the customer information recording unit 16 may record the schedule for these multiple surgeries. Furthermore, if a procedure is performed on a designated area during the treatment step, the customer information recording unit 16 may record images before and after the procedure. By recording images related to the procedure, the customer information recording unit 16 can show the customer the effects of the procedure, thereby improving customer satisfaction.

[0032] Furthermore, the customer information recording unit 16 may record customer information such as the customer's name, address, gender, age, hobbies, annual income, shopping history, or website browsing history. By recording customer information, the customer information recording unit 16 can customize the means for maintaining or promoting relationships with customers, which are executed by the means execution unit 18, to suit the customer.

[0033] The means registration unit 17 registers means for maintaining or promoting relationships with customers. Means may be registered automatically in the means registration unit 17 based on settings made by the customer on the reservation screen in the customer terminal 2. Alternatively, clinic staff may manually input and register the means in the means registration unit 17. Means registered in the means registration unit 17 for maintaining or promoting relationships with customers may include providing content associated with clinic steps. Means of providing content associated with clinic steps registered in the means registration unit 17 may include proposing the sale of items associated with clinic steps as a provision of content associated with clinic steps. The means registration unit 17 may also register means of proposing the re-implementation of clinic steps or the implementation of other clinic steps as a provision of content. The means registration unit 17 may also register means of providing incentives to customers as a provision of content.

[0034] Means of maintaining or promoting relationships with customers may include, for example, introducing the latest treatments. Introducing the latest treatments can encourage customers to return to the clinic. In terms of customer return visits, a smooth booking experience through real-time reservations will motivate customers to return to the clinic.

[0035] Content associated with clinic steps may include, for example, information encouraging repeat treatments after a certain period has elapsed since the previous treatment. For instance, hair removal treatments may require multiple sessions to coincide with the hair growth cycle. Encouraging repeat treatments after a certain period has elapsed since the previous hair removal treatment can help retain customers.

[0036] Content associated with clinic steps may include, for example, information suggesting the implementation of other clinic steps. For instance, in hair removal treatments, treatments may be performed on different body parts. By encouraging hair removal treatments on areas other than those previously treated, it is possible to retain customers. Furthermore, by suggesting body contouring after hair removal as another clinic step, it is possible to retain customers.

[0037] Furthermore, content associated with clinic steps may include, for example, suggestions for the sale of items related to clinic steps. For instance, in procedures involving the irradiation of the skin with laser light, skin irritation may occur after the procedure. By suggesting the sale of cosmetics to care for skin irritation as part of the content, it becomes possible to build relationships with customers beyond the clinic's treatments, thereby retaining them.

[0038] Incentives offered to customers may include, for example, the awarding of points or stamps, coupons that can be used for discounts on treatments or product purchases, or upgrades to membership status. Providing incentives helps maintain relationships with the clinic, thus enabling customer retention.

[0039] Furthermore, means of maintaining or promoting relationships with customers may include posting content (second messages) on social media. These second messages may include, for example, text, images, or links. Links may include information leading to the aforementioned reservation screen. Additionally, these second messages may include, for example, information for offering discount coupons or points.

[0040] Furthermore, the second message posted on social media may include step-by-step posting on social media. Step-by-step posting on social media is a marketing technique in which the content of the second message is changed in response to the customer's reaction to the message posted on social media, or in response to customer information. In step-by-step posting, for example, the second message posted on the next day is changed depending on whether or not the customer visited the link in the second message posted on the first day. By checking the customer's reaction to the second message over several days, it is possible to understand the level of customer interest, enabling appropriate approaches tailored to each customer and allowing for customer retention. In particular, customers who have received elective medical treatment can choose services or products at their own discretion, so by reflecting customer information from the clinic step in the message, it becomes easier to retain customers.

[0041] Furthermore, the means registration unit 17 may also register means such as email distribution to an email application (hereinafter abbreviated as "app"), telephone contact, or changes to the display of a website, as means for maintaining or promoting relationships with customers.

[0042] The means execution unit 18 executes means to maintain or promote relationships with customers registered in the means registration unit 17, based on customer information that includes at least the status of clinic step implementation recorded in the customer information recording unit 16. The execution of means may include, as described above, posting messages to social networking services (SNS), sending emails, making phone calls, or updating the display of a website. The means execution unit 18 may also instruct other devices or programs to execute means. For example, in the case of posting messages to SNS, the means registration unit 17 may configure posting settings for the posting function provided by the SNS. In the case of email distribution, the means registration unit 17 may instruct the email distribution system to distribute email newsletters.

[0043] Customer terminal 2 has an SNS app 21, a web browser 22, and an email app 23. The SNS app 21 connects to an SNS server (not shown) via network 9 and displays messages posted by clinics that have been added as friends via the SNS server on the chat screen of the SNS app 21. In the SNS app 21, if a received message is unread, the number of unread messages is notified on the customer terminal's display screen, so customers are more likely to open the chat screen of the SNS app 21 and check the received messages compared to email. Therefore, messages posted on SNS are often more likely to be checked by customers. In particular, friends (clinics) that post messages with incentives are less likely to be blocked, so the messages are more likely to be read by customers.

[0044] The web browser 22 is an application that has the function of browsing websites and displays the website linked in a message displayed on the chat screen of the SNS application 21. The functions of the web browser 22 may also be implemented by the SNS application 21.

[0045] The email application 23 is an application for sending and receiving emails. The email application 23 may also display text messages sent and received via SMS (Short Message Service). The email application 23 may also receive verification codes for two-factor authentication. For example, by entering a verification code received via the email application 23, personal authentication can be performed on the customer terminal 2 when making a reservation on the reservation screen provided by the reservation reception unit 14, or when updating personal information recorded in the customer information recording unit 16.

[0046] The above-mentioned functional units of the information processing device 1 are merely examples of the functional units of the information processing device 1 and do not limit the functions that the information processing device 1 may have. For example, the information processing device 1 does not need to have all of the above-mentioned functional units, and may have only some of them. Furthermore, the information processing device 1 may have other functions other than those described above. For example, the information processing device 1 may have an input function for inputting information, a display function for displaying information, a notification function for notifying the operating status of the device, etc.

[0047] Furthermore, as described above, each of the functional units of the information processing device 1 has been explained as being implemented by software. However, at least one of the functional units of the information processing device 1 may be implemented by hardware.

[0048] Furthermore, any of the above-mentioned functional units of the information processing device 1 may be implemented by dividing one functional unit into multiple functional units. Alternatively, any two or more of the above-mentioned functional units of the information processing device 1 may be consolidated into a single functional unit. Figure 1 represents the functions of the information processing device 1 using functional blocks, and does not, for example, indicate that each functional unit is composed of separate program files or the like.

[0049] Furthermore, the information processing device 1 may be a device implemented in a single enclosure, or it may be a system implemented from multiple devices connected via a network or the like. For example, the information processing device 1 may implement some or all of its functions through other virtual devices, such as cloud services provided by a cloud computing system. Also, the information processing device 1 may implement at least one of the above-mentioned functional units in other devices. Furthermore, the information processing device 1 may be a general-purpose computer such as a desktop PC, or it may be a dedicated device with limited functions.

[0050] Next, we will explain how to configure clinic resources using Figure 2. Figure 2 is a diagram showing an example of the resource configuration screen used in the information processing device 1 of this embodiment.

[0051] In Figure 2, the resource setting screen 1000 is a display screen shown on a display device (not shown) of the information processing device 1. The resource setting screen 1000 shows the correspondence between a list of physical resources such as "rooms" and "equipment," or human resources such as staff, and the clinic steps that each clinic resource can handle.

[0052] In the resource settings screen 1000, for example, under "Rooms," examination rooms 1 to 3 are registered. Under "Equipment," equipment A to equipment D are registered. Under "Staff," staff A to staff L are registered. The resource settings screen 1000 allows for the addition or deletion of clinic resources. For example, if clinic resources are added due to the purchase of new equipment or an increase in staff, the resource settings screen 1000 allows for the registration of the additional clinic resource. On the other hand, if clinic resources decrease due to the disposal of equipment or a reduction in staff, the resource settings screen 1000 allows for the deletion of the clinic resource.

[0053] Furthermore, the resource settings screen 1000 allows users to configure which clinic steps a registered clinic resource can support. For example, examination room 1 is configured to support the clinic steps of examination, counseling, and treatment A by clicking a radio button. Since clinic steps differ from clinic to clinic, the resource settings screen 1000 allows for flexible configuration of clinic steps. For example, in a clinic where examination and counseling are performed as the same clinic step, examination and counseling can be configured using a single radio button.

[0054] Furthermore, it is indicated that device A is compatible (usable) only for procedure A. Device D is indicated that it is compatible with both procedure C and procedure D. Depending on the procedure, multiple devices may be used. Also, there may be multiple devices with the same specifications. The resource setting screen 1000 allows you to determine whether a given procedure is possible by setting the correspondence between each device and the clinic step.

[0055] Additionally, Staff A (doctor) is capable of handling medical examinations, counseling, and the clinic steps A through D. Staff D (nurse) is capable of handling counseling and the clinic step A. Staff K (general staff) is capable of handling procedure A and reception duties.

[0056] There are various clinic steps within a clinic. Some clinic steps can only be performed by qualified personnel. Others, while not requiring specific qualifications, have limitations on which staff can perform them due to their operational skills, such as equipment handling. In particular, for clinic steps such as hair removal and body contouring, whether or not a procedure can be performed may be determined by operational skills, regardless of whether or not a staff member holds a license. Resource setting screen 1000 allows you to pre-register which staff members are capable of performing which clinic steps.

[0057] The correspondence between clinic resources and clinic steps set on the resource settings screen 1000 can be recorded and referenced by the resource settings unit 11 as described in Figure 1.

[0058] Here, clinic steps can be associated and registered in settings not shown in the diagram. For example, if a doctor's examination and counseling are required to perform procedure A, the clinic steps of examination and counseling can be associated and registered for procedure A. The order in which the associated clinic steps are performed can also be registered. For example, when performing procedure A, the order of examination → counseling → procedure A can be registered. Since the order in which clinic steps are performed varies depending on the procedure or the clinic's policy, allowing the registration of the order of execution to be arbitrarily set enables operation tailored to the circumstances of each clinic.

[0059] Next, the method for registering resource status will be explained using Figure 3. Figure 3 is a diagram showing an example of the resource status registration screen used in the information processing device 1 of the embodiment.

[0060] In Figure 3, the Source Status Registration Screen 2000 shows the reservation status of each clinic resource for each time slot. Note that Figure 3 shows the reservation status as of April 10, 2022. The displayed date and time can be switched by scrolling through the time slots. In the Source Status Registration Screen 2000, time slots that are filled in indicate that the time slot is booked. Time slots that are not filled in indicate that the time slot is available. For example, examination room 1 is booked for the time slots of 9:00-9:30 and 10:30-11:00. Equipment A is booked for the time slot of 10:30-11:00. Also, staff A is booked for the time slot of 9:00-12:00.

[0061] On the source status registration screen 2000, reservations for clinic resources can be made through manual registration, which is done manually by the clinic staff, and automatic registration, which is done automatically by the reservation reception unit 14.

[0062] <Manual Registration> For example, cleaning schedules for rooms, maintenance schedules for equipment, and work schedules based on staff availability can be manually registered on the Source Status Registration Screen 2000. Manual registration allows you to reserve a time slot by clicking on it to fill it in. Reserved time slots can be returned to available status through manual registration. Staff work schedules (work shifts) can be manually registered by each staff member, including their working hours and non-working hours (e.g., full day off, morning off, or afternoon off).

[0063] <Automatic registration> Reservations made from customer terminal 2, as described above, are automatically registered. For example, if a customer reserves treatment A as explained in Figure 2 for a time slot of their choice, the necessary clinic steps for performing treatment A—examination, counseling, and treatment A—are automatically booked, along with the corresponding clinic resources.

[0064] <Reservation changes via automatic registration> For example, if a treatment appointment is canceled due to a customer's circumstances, the automatically registered clinic resource can be automatically reset to available. The reset clinic resource can then be made available for booking in real time through other automatically registered resources. This allows for smoother customer booking and cancellation processes, improving customer satisfaction. Furthermore, it prevents a decrease in the utilization rate of clinic resources due to cancellations.

[0065] Furthermore, if a reserved clinic resource becomes unavailable due to equipment failure or staff illness, the system may be configured to automatically select and reserve an alternative clinic resource. This would reduce the effort required to rebook clinic resources.

[0066] Furthermore, if an automatically reserved clinic resource is changed back from reserved to available through manual registration, the information processing device 1 may display a predetermined alert. Since the reservation of an automatically registered clinic resource is associated with a clinic step, caution is required when changing the reservation through manual registration. For example, if there is a discrepancy between the planned clinic step and the reservation status of the clinic resource, an alert screen may be displayed on the source status registration screen 2000.

[0067] Furthermore, staff work shifts can be determined based on automatically registered time slots. For example, staff members who do not have any automatically registered time slots on a particular day can take that day off. On the other hand, staff members who have many automatically registered time slots on a day they were scheduled to take off can work that day. When manually registering staff members' non-working time slots, it is possible to register both unavailable and available time slots, allowing for the registration of reservations for staff members who are not working according to the automatically registered schedule.

[0068] Next, we will explain how to register customer information using Figure 4. Figure 4 is a diagram showing an example of a customer information registration screen used in the information processing device 1 of this embodiment.

[0069] In Figure 4, the customer information registration screen 3000 shows that the usage history and notification method of each customer for Clinic Step are registered. The usage history of Clinic Step may be automatically registered from the clinic's reservation history. Alternatively, the usage history of Clinic Step may be manually registered by the clinic staff. The notification method is registered according to the customer's selection. For example, if the clinic is added as a friend on customer terminal 2, posting a message via SNS may be automatically registered as the notification method.

[0070] On the customer information registration screen 3000, for example, it is registered that customer A received arm hair removal treatment on April 5, 2022, and leg hair removal treatment on May 6, 2022. It is also registered that customer A has selected SNS as their notification method. As mentioned above, in elective medical treatments, customers often receive treatment of their own free will. Therefore, motivating customers to return to the clinic is important for customer retention. Motivation for return visits can sometimes be provided to customers by referring to the history of the clinic steps in which they received treatment. For example, it can be assumed that customers who have received hair removal treatment on multiple parts of their body have a high level of awareness regarding hair removal. For this reason, suggesting hair removal on areas other than those that have been treated often leads to a return visit to the clinic. In addition, for areas that have been treated once, further treatment may be necessary as the hair grows back, and suggesting hair removal based on the date and time of the treatment often leads to a return visit to the clinic. By recording customer information, including at least the customer's progress in completing the clinic steps, on the customer information registration screen 3000, it becomes possible to provide information for calculating the conditions that lead to repeat visits to the clinic.

[0071] Next, we will explain how to book a treatment appointment using Figure 5. Figure 5 is a diagram showing an example of a reservation screen provided from the information processing device 1 to the customer terminal 2 in this embodiment.

[0072] In Figure 5, the reservation screen 4000 is displayed on the customer terminal 2. The reservation screen 4000 is a display screen for booking clinic steps provided by the information processing device 1. The reservation screen 4000 shows the available appointment times for the predetermined clinic step (medical treatment) specified in the pull-down menu. For example, the reservation screen 4000 uses circles to indicate that appointments are available on Monday, November 25th, at 9:00, 10:00, 12:00, and 13:00. For example, the 9:00 appointment time indicates that the time slot from 9:00 to 10:00 is available for booking. The available appointment times displayed on the reservation screen 4000 are based on time slots calculated in real time by the information processing device 1. The customer selects the circle for their desired appointment time and presses the "Confirm" button. The information processing device 1 confirms the appointment in real time for the selected appointment time. Customers can make web reservations in real time via the reservation screen 4000, providing a smooth booking experience. Therefore, customers will be able to easily make reservations for their next appointment as well.

[0073] Next, we will explain the method of notifying (promoting) customers using Figure 6. Figure 6 is a diagram showing an example of a notification screen provided from the information processing device 1 to the customer terminal 2 in this embodiment.

[0074] In Figure 6, the customer terminal 2 displays a notification screen 5000. The notification screen 5000 is a promotional screen provided by the information processing device 1. The notification screen 5000 is a display screen for SNS posts registered in the means registration unit 17 as a means of notification to maintain or promote relationships with customers. SNS posts are executed in the means execution unit 18.

[0075] On the notification screen 5000, the posted message states that three months have passed since the last treatment and that a point-up coupon will be offered as an incentive. This message is automatically generated by the means execution unit 18 to suggest further treatments based on the treatment date and time information of the clinic step implementation status recorded in the customer information recording unit 16. The posted message contains information about a link, and when the customer taps this message, the linked web page is displayed. The linked web page may display information for promotion tailored to the customer. For example, information on points already earned by the customer, the expiration date or usage method of the point-up coupon, or information about the previous treatment. The linked web page has a link to the reservation screen 4000 shown in Figure 5. Because the customer's motivation for the next treatment is increased by the promotion on the notification screen 5000, allowing them to transition from the notification screen 5000 to the reservation screen 4000 allows them to book their next treatment while highly motivated. In the case of treatment reservations, since customers have already experienced the convenience of real-time reservations, the probability of an actual reservation being made increases when they transition from the notification screen 5000 to the reservation screen 4000. By suggesting further treatments based on the status of clinic steps recorded in the customer information recording unit 16, the treatment experience (Clinic-Experience) can be increased at an accelerated rate.

[0076] Furthermore, discount information for beauty devices and cosmetics is displayed at the bottom of the notification screen 5000. The displayed discount information may be automatically generated by the means execution unit 18 based on the status of clinic steps recorded in the customer information recording unit 16. For example, customers who have undergone hair removal treatment may be offered the purchase of cosmetics for post-hair removal skincare. By offering product purchases, etc., based on the status of clinic steps recorded in the customer information recording unit 16, it is possible to provide customers with experiences other than treatment (non-clinic-experience). This makes it possible to retain customers.

[0077] Next, the hardware configuration of the information processing device 1 will be explained using Figure 7. Figure 7 is a block diagram showing an example of the hardware configuration of the information processing device 1 in the embodiment.

[0078] The information processing device 1 includes a CPU (Central Processing Unit) 101, RAM (Random Access Memory) 102, ROM (Read Only Memory) 103, I / O device 104, and communication I / F (Interface) 105. The information processing device 1 is a device that executes the information processing program described in Figure 1.

[0079] The CPU 101 controls the information processing device 1 by executing an information processing program stored in the RAM 102 or ROM 103. The information processing program is obtained, for example, from a recording medium on which the program is stored, or from a program distribution server via a network, installed in the ROM 103, read by the CPU 101, and executed.

[0080] The I / O device 104 has an operation input function and a display function (operation display function). The I / O device 104 is, for example, a touch panel. The touch panel enables users of the information processing device 1 to perform operation input using their fingertips or a stylus. In this embodiment, the I / O device 104 can be a touch panel with an operation display function, but the I / O device 104 may also have a separate display device with a display function and an operation input device with an operation input function. In that case, the display screen of the touch panel can be performed as the display screen of the display device, and the operation of the touch panel can be performed as the operation of the operation input device. The I / O device 104 may be implemented in various forms such as a head-mounted type, glasses type, or wristwatch type display.

[0081] Communication I / F 105 is a communication interface. Communication I / F 105 performs short-range wireless communication such as wireless LAN, wired LAN, and infrared. The diagram shows only communication I / F 105 as a communication interface, but the information processing device 1 may have multiple communication interfaces for each communication method.

[0082] Next, we will explain the resource setting operation using Figure 8. Figure 8 is a flowchart showing an example of the resource setting operation of the information processing device 1 in this embodiment.

[0083] In the flowchart below, the operation is described assuming that the information processing device 1 is the entity executing the operations; however, each operation can be executed by the respective functional unit of the information processing device 1 as described above.

[0084] In Figure 8, the information processing device 1 provides a resource setting screen (step S11). Details of the resource setting screen are illustrated in Figure 2. The provision of the resource setting screen can be achieved, for example, by the information processing device 1 providing a web page that includes the resource setting screen.

[0085] After executing the process in step S11, the information processing device 1 determines whether the settings on the resource settings screen have been completed (step S12). Whether the settings on the resource settings screen have been completed can be determined, for example, by whether or not a completion operation has been performed on the web page. If it is determined that the settings on the resource settings screen have not been completed (step S12: NO), the information processing device 1 repeats the process in step S12 and waits for the settings on the resource settings screen to be completed.

[0086] On the other hand, if the system determines that the settings on the resource settings screen are complete (step S12: YES), the information processing device 1 saves the resource settings (step S13). After executing the process in step S13, the information processing device 1 terminates the operations shown in the flowchart.

[0087] Next, the resource status registration operation will be explained using Figure 9. Figure 9 is a flowchart showing an example of the resource status registration operation of the information processing device 1 of the embodiment.

[0088] In Figure 9, the information processing device 1 provides a resource status registration screen (step S21). Details of the resource status registration screen are illustrated in Figure 3. The provision of the resource status registration screen can be achieved, for example, by the information processing device 1 providing a web page that includes the resource status registration screen.

[0089] After executing the process in step S12, the information processing device 1 determines whether or not registration on the resource status registration screen has been completed (step S22). Whether or not registration on the resource status registration screen has been completed can be determined, for example, by whether or not a completion operation has been performed on the web page. If it is determined that registration on the resource status registration screen has not been completed (step S22: NO), the information processing device 1 repeats the process in step S22 and waits for registration on the resource status registration screen to be completed.

[0090] On the other hand, if it is determined that registration on the resource status registration screen is complete (step S22: YES), the information processing device 1 calculates in real time the time slots available for the customer to book in the clinic step based on the registered resource status. After executing the process in step S23, the information processing device 1 terminates the operations shown in the flowchart.

[0091] In this embodiment, the calculation of available time slots is shown as being performed when registration is completed on the resource status registration screen, but the calculation of available time slots may be performed at other times. For example, it may be performed when a reservation access occurs, as explained in Figure 10.

[0092] Next, the reservation acceptance operation will be explained using Figure 10. Figure 10 is a flowchart showing an example of the reservation acceptance operation of the information processing device in the embodiment.

[0093] In Figure 10, the information processing device 1 determines whether or not there has been a reservation access from the customer terminal 2 (step S31). A reservation access can be determined, for example, by whether or not there has been an access from the customer terminal to the web page provided by the information processing device 1 (for example, a customer login). If it is determined that there has been no reservation access (step S31: NO), the information processing device 1 repeats the process in step S31 and waits until there is a reservation access.

[0094] On the other hand, if it is determined that a reservation has been accessed (Step S31: YES), the information processing device 1 provides a reservation screen to the customer terminal 2 (Step S32). As explained in Figure 1, this can be done by the reservation reception unit 14 providing the reservation screen to the customer terminal 2. The provision of the reservation screen can be done, for example, by the information processing device 1 providing the customer terminal 2 with a web page that includes the reservation screen. Details of the reservation screen are illustrated in Figure 5. The reservation screen may allow the customer to input personal information such as their name, age, gender, or contact information, or customer information such as the registration of notification methods as explained in Figure 4.

[0095] After executing the process in step S32, the information processing device 1 determines whether or not the reservation has been accepted via the reservation screen (step S33). Whether or not the reservation has been accepted can be determined, for example, by whether or not the reservation confirmation operation has been performed on the web page. If it is determined that the reservation has not been accepted (step S33: NO), the information processing device 1 repeats the process in step S33 and waits for the reservation to be accepted.

[0096] On the other hand, if it is determined that the reservation has been accepted (step S33: YES), the information processing device 1 updates the resource status (step S34). The resource status update is performed by the resource status update unit 15 updating the status of the clinic resources based on the accepted reservation. The status of the clinic resources includes at least physical resources and human resources and is registered in the resource status registration unit 12. Since the resource status is updated when a reservation is accepted, the status of the clinic resources can be updated in real time to maintain the latest status.

[0097] After executing the process in step S35, the information processing device 1 provides the customer terminal 2 with a reservation completion screen. The reservation completion screen may include, for example, the reservation date and time, access information to the clinic, the clinic's contact information, or notes to be taken before visiting the clinic.

[0098] After executing the process in step S35, the information processing device 1 registers the customer information entered on the reservation screen (step S36). If the customer information has already been entered and there are no changes, the process in step S36 may be omitted. After executing the process in step S36, the information processing device 1 terminates the operation shown in the flowchart.

[0099] Next, a method for notifying customers will be explained using Figure 11. Figure 11 is a flowchart showing an example of the execution operation of the notification means of the information processing device of the embodiment. The customer notification described here is a means for maintaining or promoting the relationship with the customer, and is executed in the means execution unit 18 described in Figure 1. The customer notification is executed based on the notification means recorded in the customer information recording unit 16.

[0100] In Figure 11, the information processing device 1 determines whether or not there has been a change in the customer status (step S41). A change in customer status may include, for example, the customer completing a reservation, performing a treatment, or changing personal information. The performance of a treatment may be automatically registered if the reserved treatment is not canceled, or it may be manually registered by the clinic staff. If it is determined that there has been no change in the customer status (step S41: NO), the information processing device 1 repeats the process in step S41 and waits for a change in the customer status.

[0101] On the other hand, if it is determined that there has been a change in the customer status (step S41: YES), the information processing device 1 updates the customer information (step S42). The updating of customer information can be performed in the customer information recording unit 16.

[0102] After executing the process in step S42, the information processing device 1 determines whether the notification condition has been met (step S43). If it determines that the notification condition has not been met (step S43: NO), the information processing device 1 repeats the process in step S43 and waits for the notification condition to be met.

[0103] On the other hand, if it is determined that the notification conditions have been met (step S43: YES), the information processing device 1 executes the notification means (step S44). The execution of the notification means is performed by the means execution unit 18. After executing the process in step S44, the information processing device 1 terminates the operation shown in the flowchart.

[0104] Here, an example of notification conditions and the notification methods to be used is described below.

[0105] <Reminder notification> A reminder notification is the process of sending a reminder message to a patient to alert them about their appointment date and time. The conditions for sending a reminder message are determined, for example, whether or not the time remaining until the appointment falls below a predetermined time. The conditions for sending a reminder message may be set to, for example, whether or not there is less than one week until the appointment, whether or not it is the day before the appointment, or whether or not it is three hours before the appointment on the day of the appointment. Multiple notification conditions may be set, and reminder notifications may be executed multiple times.

[0106] Reminder notifications can be implemented, for example, through social media posts. Messages posted on social media have a high probability of being noticed by customers. Therefore, posting reminder messages on social media can help prevent cancellations due to customer oversight.

[0107] Furthermore, the reminder message may include a link to display the aforementioned booking screen. By enabling the booking screen, real-time booking changes become possible, just like real-time bookings, which can improve customer satisfaction. In addition, since the resource status can be changed in real time for booking changes, the effort required for clinics to handle booking changes can be reduced.

[0108] <Notification to encourage repeat visits> A return visit notification is a notification designed to encourage customers to return to the clinic. The conditions for a return visit notification may include, for example, whether a predetermined period of time has passed since the last treatment, or whether the customer's treatment history meets certain conditions (for example, whether hair removal is possible in areas other than those already treated). Alternatively, the conditions for a return visit notification may include whether the utilization rate of clinic resources due to reservations for the treatment being notified to the customer is likely to fall below a predetermined value. Furthermore, the conditions for a return visit notification may include whether the customer has reached a certain age, or whether the customer is eligible for a clinic campaign. By determining the conditions for a return visit notification based on customer information, it becomes possible to promote return visits tailored to each individual customer.

[0109] <Sales Promotion Notice> A product sales promotion notice is a notice that encourages customers to purchase products. The conditions for a product sales promotion notice include, for example, whether the product is related to the treatment provided, whether it is based on information obtained through counseling, or whether it is based on age or place of residence information. In a clinic, the counseling step allows for the listening of the customer's concerns or requests. Furthermore, the content of the treatment and the post-treatment condition can be learned. This information is unique to each customer and often reflects their wishes. Therefore, it becomes possible to propose products tailored to each customer.

[0110] Furthermore, in return visit promotion notices or product sales promotion notices, it is also acceptable to notify customers of the provision of incentives such as the issuance of discount coupons or the awarding of points. The provision of incentives may include those offered through friend referrals.

[0111] The flowchart shown is an example of the operation of the information processing device 1 and does not limit the operation of the information processing device 1.

[0112] Furthermore, the various processes described above in this embodiment may be performed by recording a program for realizing the functions of the device described in this embodiment onto a computer-readable recording medium, loading the program recorded on the recording medium into a computer system, and executing it. The term "computer system" here may include hardware such as an operating system and peripheral devices. Also, if a WWW system is used, the "computer system" shall also include the homepage provisioning environment (or display environment). Furthermore, "computer-readable recording medium" refers to a storage device such as a flexible disk, magneto-optical disk, ROM, flash memory, portable media such as a CD-ROM, or a hard disk built into a computer system.

[0113] Furthermore, "computer-readable recording media" includes volatile memory (e.g., DRAM (Dynamic Random Access Memory)) within computer systems that act as servers or clients when a program is transmitted via a network such as the Internet or a communication line such as a telephone line, which retains the program for a certain period of time. In addition, the above program may be transmitted from the computer system that stores the program in a memory device, etc., to another computer system via a transmission medium or by transmission waves within the transmission medium. Here, the "transmission medium" for transmitting the program refers to a medium that has the function of transmitting information, such as a network such as the Internet or a communication line such as a telephone line. Furthermore, the above program may be for the purpose of realizing a part of the above-mentioned functions. In addition, it may be a so-called differential file (differential program) that realizes the above-mentioned functions in combination with a program already recorded in the computer system.

[0114] While embodiments of the present invention have been described above with reference to the drawings, the specific configuration is not limited to these embodiments, and various modifications are possible without departing from the spirit of the present invention. [Explanation of symbols]

[0115] 1. Information Processing Device 11. Resource Configuration Section 12 Resource Status Registration Section 13. Time zone calculation section 14 Reservation Department 15. Resource Status Update Unit 16 Customer Information Recording Department 17. Means Registration Section 18. Means Execution Unit 2 Customer terminals 21 SNS apps 22 Web Browsers 23. Email app 9 Network 101 CPU 102 RAM 103 ROM 104 I / O equipment 105 Communication I / F 1000 Resource Settings Screen 2000 Resource Status Registration Screen 3000 Information Registration Screen 4000 Reservation screen 5000 notification screen

Claims

1. A resource setting unit sets up a system that associates clinic steps, which include at least a medical examination step, a counseling step, and a treatment step in a clinic, with clinic resources, which include at least physical resources or human resources, including the appointment status of the clinic, that can be assigned to the clinic steps, and sets up a system that associates other clinic steps necessary for the implementation of a given clinic step with the order in which they will be implemented. A resource status registration unit that registers the status of the clinic resource set in the resource setting unit, A time slot calculation unit calculates in real time the time slots available for customer reservations based on the status registered in the resource status registration unit, A reservation acceptance unit provides the time slot calculated by the time slot calculation unit to the customer terminal used by the customer and accepts reservations related to the clinic step, A customer information recording unit records customer information including at least the status of the customer's implementation of the aforementioned clinic steps, A means registration unit for registering means to maintain or promote relationships with customers, An information processing apparatus comprising: a means execution unit that executes means registered in the means registration unit based on the customer information recorded in the customer information recording unit, The customer information recording unit determines whether there has been a change in at least one piece of information, such as the customer information recorded by the customer information recording unit and the status of the clinic resource registered by the resource status registration unit, and determines whether there has been a change in the customer status, including the completion of a reservation by the customer, the performance of a procedure, or a change in personal information. If it determines that there has been a change in the customer status, it updates the customer information. After the information processing device has performed the process of updating the customer information, it determines whether the notification conditions have been met, including notification conditions for a reminder message, which include whether the time until the scheduled date and time of the clinic visit has fallen to or below a predetermined time, and notification conditions for a return visit notification, which includes whether the customer is eligible for the clinic's campaign, for the purpose of encouraging the customer to return to the clinic. If it determines that the notification conditions for the reminder message have been met, the means execution unit executes a notification to the customer based on the means registered in the means registration unit, which includes a notification means that notifies the customer of a reminder message to remind them of the scheduled date and time of their clinic visit via an SNS post. If the notification conditions for the return visit notification have been met, the means execution unit executes the return visit notification via an SNS post. Information processing device.

2. The means registration unit registers the provision of content associated with the clinic step as the means, according to claim 1.

3. The information processing apparatus according to claim 2, wherein the means registration unit proposes the sale of articles associated with the clinic steps as a provision of the content.

4. The information processing apparatus according to claim 3, wherein the means registration unit proposes, as provision of the content, the re-implementation of the clinic step or the implementation of another clinic step.

5. The information processing apparatus according to any one of claims 2 to 4, wherein the means registration unit provides an incentive to the customer as a means of providing the content.

6. The reservation acceptance unit accepts the reservation by posting a first message to the SNS (Social Networking Service) used on the customer terminal. The means registration unit registers, as the means, posting a second message to the SNS, according to any one of claims 2 to 4.

7. An information processing method in an information processing device, A resource setting step that associates clinic steps, which include at least a medical examination step, a counseling step, and a treatment step in a clinic, with clinic resources, which include at least physical resources or human resources, including the appointment status of the clinic, that can be assigned to the clinic steps, and sets up other clinic steps necessary for the implementation of one of the clinic steps, along with the order in which they are to be implemented. A resource status registration step for registering the status of the clinic resource set in the resource setting step, A time slot calculation step that calculates in real time the time slots available for booking by the customer based on the status registered in the resource status registration step, A reservation acceptance step which provides the time slot calculated in the time slot calculation step to the customer terminal used by the customer and accepts the reservation related to the clinic step, A customer information recording step that records customer information including at least the status of the customer's implementation of the aforementioned clinic steps, A means registration step for registering means to maintain or promote relationships with customers, An information processing method comprising: an information processing method that performs a means execution step, which executes a means registered in the means registration step, based on the customer information recorded in the customer information recording step, The customer information recording step determines whether there has been a change in at least one piece of information, such as the customer information recorded by the customer information recording step and the status of the clinic resource registered by the resource status registration step, which is executed by the computer of the information processing device. The computer then determines whether there has been a change in the customer status, including the completion of a reservation by the customer, the performance of a procedure, or a change in personal information. If it is determined that there has been a change in the customer status, the customer information is updated. After the computer of the information processing method has performed the process of updating the customer information, it determines whether the notification conditions have been met, including notification conditions for a reminder message, which include whether the time until the scheduled date and time of the clinic visit has fallen to or below a predetermined time, and notification conditions for a return visit notification, which includes whether the customer is eligible for the clinic's campaign, for encouraging the customer to revisit the clinic. If it determines that the notification conditions for the reminder message have been met, the means execution unit executes a notification to the customer based on the means registered in the means registration unit, which includes a notification means that notifies the customer of a reminder message to remind them of the scheduled date and time of their clinic visit via an SNS post. If the notification conditions for the return visit notification have been met, the computer executing the means execution step executes the return visit notification via an SNS post. Information processing methods.

8. An information processing program for an information processing device, A resource setting process that associates clinic steps, which include at least a medical examination step, a counseling step, and a treatment step in a clinic, with clinic resources, which include at least physical resources or human resources, including the appointment status of the clinic, that can be assigned to the clinic steps, and sets up other clinic steps necessary for the implementation of a single clinic step, along with their implementation order. A resource status registration process that registers the status of the clinic resource set in the resource setting process, Based on the status registered in the resource status registration process, a time slot calculation process calculates in real time the time slots available for customer reservations, A reservation acceptance process that provides the time slot calculated in the time slot calculation process to the customer terminal used by the customer and accepts the reservation related to the clinic step, A customer information recording process that records customer information including at least the status of the customer's implementation of the aforementioned clinic steps, A means registration process for registering means to maintain or promote relationships with customers, An information processing program that executes a means execution process that executes the means registered in the means registration process, based on the customer information recorded in the customer information recording process, The customer information recording process determines whether there has been a change in at least one piece of information, such as the customer information recorded by the customer information recording process executed by the information processing device's computer, and the status of the clinic resource registered by the resource status registration process, thereby determining whether there has been a change in the customer's status, including the completion of a reservation by the customer, the performance of a treatment, or a change in personal information. If it is determined that there has been a change in the customer's status, the customer information is updated. After the computer of the information processing program has performed the process of updating the customer information, the execution unit determines whether the notification conditions have been met, including notification conditions for a reminder message, which include whether the time until the scheduled appointment date and time has fallen to or below a predetermined time, and notification conditions for a return visit notification, which includes whether the customer is eligible for the clinic's campaign, for encouraging the customer to revisit the clinic. If the execution unit determines that the notification conditions for the reminder message have been met, the execution unit executes a notification to the customer based on the notification means registered in the means registration unit, which includes a reminder notification that notifies the customer of a reminder message to alert them about the scheduled appointment date and time via an SNS post. If the notification conditions for the return visit notification have been met, the execution unit instructs the computer executing the execution process to execute the return visit notification via an SNS post. Information processing program.

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