Condition management device, condition management method, and condition management program

Abstract

To appropriately support a user in a bad condition.SOLUTION: A condition management device is connected to a user terminal, an organization terminal and a supporter terminal via network, and manages a condition of a user. The condition management device includes: a storage part for storing identification information on the user, identification information of the structure and identification information on the supporter in association with each other; a reception part for acquiring condition information on the user; a determination part for determining whether an interview of the user is necessary on the basis of the condition information; a communication processing part for transmitting a recommendation notification recommending execution of the interview with the user, to a supporter terminal stored in association with the user in at least the storage part, on the basis of the determination result by the determination part; and a display control part for displaying at least condition information on the user, on the organization terminal and the supporter terminal. When a bad condition of the user is input by the user terminal, a cause input screen receiving input of the cause of the bad condition is displayed on the user terminal, the received cause is displayed on the supporter terminal in association with the condition information.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a physical condition management device, a physical condition management method, and a physical condition management program.

Background Art

[0002] Technologies for managing the physical condition and the like of users who attend or intend to attend organizations such as companies and employment transition support facilities are known.

[0003] In this regard, Patent Document 1 describes a mental health management system in which a user selects and inputs, via an input terminal, a stage indicating a state that matches the user's current self from among mental health states set in a plurality of stages. In this system, the actual state of the mental health condition is determined for each user based on whether there is a predetermined number of times that the difference between the input stage and the moving average value is equal to or greater than a threshold value. Patent Document 2 describes a mental health management support system that accumulates life logs related to mental health management and the date of occurrence of a person with poor mental health, and notifies relevant parties involved in mental health management of the abnormality when there is an abnormality related to mental health. Patent Document 3 describes a health management system that includes a reception unit that receives a mental value based on a user's input from among a plurality of mental values indicating the degree of mental health, and performs processing to notify a supervisor of caution information including information on a user who is determined by a determination unit to satisfy a caution condition when such a user exists.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Patent Document 2

Patent Document 3

[0005] In recent years, with the imposition of mandatory employment obligations for people with mental disabilities, private companies are required to improve their employment rates for people with disabilities. Furthermore, the number of people with developmental disabilities and mental illnesses is on the rise, and it is becoming increasingly common for people with diverse characteristics to work in general companies. However, people with disabilities and those with mental illnesses may experience unstable daily physical and mental balance, or excessive stress, due to their individual characteristics. Additionally, people with disabilities and those with mental illnesses may require special consideration from employers depending on their characteristics. In this regard, there is a system in place where support staff at employment transition support facilities act as intermediaries between employees with disabilities and those with mental illnesses and the employing companies to support the employees. However, the necessary support varies from employee to employee, and there is room for improvement in providing appropriate support given the limited opportunities for face-to-face interaction. In this regard, none of the literature mentions the appropriate support for disabled persons and mentally ill patients as employees. [Overview of the project] [Problems that the invention aims to solve]

[0006] One of the objectives of this invention is to appropriately support users who are experiencing difficulties. [Means for solving the problem]

[0007] To achieve the above objective, a health management device according to one aspect of the present invention is a health management device for managing the health of a user, which is connected via a network to a user terminal used by a user, an organization terminal used by an organization the user attends, and a supporter terminal used by a supporter who assists the user, and comprises: a storage unit that stores the user's identification information, the organization's identification information, and the supporter's identification information in association with each other; a reception unit that acquires the user's health information via the user terminal; a determination unit that determines whether an interview with the user is necessary based on the health information; a communication processing unit that, based on the determination result of the determination unit, sends a recommendation notification recommending the conduct of the interview with the user to the supporter terminal, which is stored in association with the user in at least the storage unit; and a display control unit that displays the user's health information on the organization terminal and the supporter terminal, wherein when the user's poor health is input via the user terminal, the display control unit displays a cause input screen on the user terminal to accept input of the cause of the poor health, and displays the received cause in association with the health information on the supporter terminal.

[0008] The communication processing unit may, in the recommendation notification, transmit to the supporter terminal the history of the user's condition information from a predetermined period prior to that point in time when it is determined that the user needs to have the interview.

[0009] The determination unit may, for each user, extract conditions from the history of the health information that frequently indicate poor health, predict a decline in the user's health based on those conditions, and determine whether an interview is necessary.

[0010] The storage unit stores the user and the self-care procedures that the user has selected and can perform in association with each other, and the display control unit may, when the user inputs the feeling of unwell, display a self-care display screen on the user terminal that displays the self-care procedures stored in association with the user, or an operator that allows transitioning to the self-care display screen.

[0011] The storage unit stores the type of disability or illness or characteristic of the user, and the storage unit pre-stores a table that associates the type of disability or illness or characteristic with self-care. The display control unit may, when the user inputs the feeling of unwell, refer to the table and display the self-care associated with the type of disability or illness or characteristic of the user on the user terminal.

[0012] The reception unit may obtain information from the user terminal regarding the self-care activities that the user has selected to perform themselves from among the self-care activities associated with the user, on the self-care display screen, and the display control unit may display the self-care activities selected by the user when the condition information was entered, along with the condition information, on the supporter terminal.

[0013] The reception unit may acquire the user's concerns and the countermeasures or considerations corresponding to those concerns, which are input from the user terminal, as explanatory information describing the user's characteristics, and the display control unit may display the explanatory information along with the condition information on the supporter terminal.

[0014] The reception unit may acquire the report information of the interview with the user, which is input from the supporter terminal, and the display control unit may at least display the report information on the organization terminal in association with the user.

[0015] To achieve the above objective, a method for managing a user's condition according to another aspect of the present invention is a method for managing a user's condition using a computer connected via a network to a user terminal used by the user, an organization terminal used by the organization the user attends, and a supporter terminal used by a supporter who assists the user, wherein the computer comprises a storage unit that stores the user's identification information, the organization's identification information, and the supporter's identification information in association with each other, and the computer performs a reception step of acquiring the user's condition information via the user terminal, a determination step of determining whether an interview with the user is necessary based on the condition information, and in the determination step Based on the determination result, the system performs a communication processing step of sending a recommendation notification to the supporter terminal, which is stored in the storage unit in association with the user, recommending that the meeting with the user be conducted; a display control step of displaying the user's condition information on the organization terminal and the supporter terminal, at least; a second display control step of displaying a cause input screen on the user terminal to accept input of the cause of the condition when the user's condition is poor, when the user's condition is poor, and a third display control step of displaying the cause received via the cause input screen on the supporter terminal in association with the condition information.

[0016] To achieve the above objective, a condition management program according to yet another aspect of the present invention is a condition management program that causes a computer connected via a network to a user terminal used by a user, an organization terminal used by the organization the user attends, and a supporter terminal used by a supporter assisting the user to manage the user's condition, wherein the computer comprises a storage unit that stores the user's identification information, the organization's identification information, and the supporter's identification information in association with each other, and includes a reception command that acquires the user's condition information via the user terminal, a determination command that determines whether an interview with the user is necessary based on the condition information, and a determination in the determination command. Based on the results, the computer is instructed to execute a communication processing command that sends a recommendation notification recommending the implementation of the interview with the user to the supporter terminal which is stored in the storage unit in association with the user; a display control command that displays the user's condition information on the organization terminal and the supporter terminal, a second display control command that displays a cause input screen on the user terminal which accepts input of the cause of the condition when the user's condition is poor, and a third display control command that displays the cause received via the cause input screen on the supporter terminal in association with the condition information.

[0017] Computer programs can be provided by storing them on various data-readable storage media, or by making them available for download via networks such as the Internet. [Effects of the Invention]

[0018] According to the present invention, it is possible to appropriately support users who are experiencing discomfort. [Brief explanation of the drawing]

[0019] [Figure 1] This is a functional block diagram showing the configuration and functions of a condition control device according to the first embodiment of the present invention. [Figure 2]This is a diagram showing examples of (a) a user table, (b) a condition table, (c) a characteristic-worry table, (d) a worry-countermeasure table, (e) a worry-consideration table, and (f) a situation-self-care table, which are stored in a storage unit included in the above-described condition management apparatus. [Figure 3] This is a diagram showing (a) a first example, (b) a second example, (c) a third example, and (d) a fourth example of a screen displayed on a user terminal connected to the above-described condition management apparatus. [Figure 4] This is a diagram showing (a) a fifth example, (b) a sixth example, and (c) a seventh example of a screen displayed on the above-described user terminal. [Figure 5] This is a diagram showing a first example of a screen displayed on an organization terminal connected to the above-described condition management apparatus. [Figure 6] This is a diagram showing (a) a second example, (b) a third example, and (c) a fourth example of the screen examples displayed on the above-described organization terminal. [Figure 7] This is a diagram showing one example of a screen displayed on a supporter terminal connected to the above-described condition management apparatus. [Figure 8] This is a diagram showing a first example of a dashboard screen displayed on the organization terminal and the supporter terminal connected to the above-described condition management apparatus. [Figure 9] This is a diagram showing a continuation of the first example of the above-described dashboard screen. [Figure 10] This is a diagram showing one example of an aggregated data screen displayed on the above-described organization terminal and the above-described supporter terminal. [Figure 11] This is a sequence diagram showing one example of the flow of information in the above-described condition management apparatus, the above-described user terminal, the above-described organization terminal, and the above-described supporter terminal. [Mode for Carrying Out the Invention]

[0020] ● Overview Hereinafter, the condition management apparatus 1 according to the embodiment of the present invention will be described with reference to the drawings. The condition management apparatus 1 according to the present embodiment is an apparatus that manages the condition of a user and prompts an organization or a supporter to provide appropriate support to the user.

[0021] Users may include, for example, employees of an organization, persons with disabilities, or persons with mental illnesses, but are not limited to those with specific diseases or characteristics, and may include all persons who have difficulty working. Furthermore, users may be so-called high-stress individuals whose stress levels, as assessed by stress checks, are above a certain level. In addition, users may not be limited to those who are expected to work on a set schedule, but may also be persons on leave of absence. The user's condition is a concept that includes information on physical health conditions such as colds, fatigue, and sleep duration, as well as mental health conditions such as depressive symptoms.

[0022] Furthermore, the term "organization" in this explanation is a concept that includes not only general companies that employ users, but also places that users attend or aim to attend, and may also refer to employment support providers that users attend. In addition, the legal relationship between the organization and the user is arbitrary and is not limited to an employment relationship; it may also refer to a relationship where the user pays money to use the organization, or a relationship where the user attends as an employee and receives wages.

[0023] Supporters are, for example, employment transition support facilities (also called employment transition support offices) that provide support to help people with disabilities or mental illnesses continue and settle into employment at general companies. However, the technical scope of the present invention is not limited to these, and may include employment support providers, welfare facilities, job coaches, in-house industrial physicians, day services, or any other appropriate organization that provides support to users independently of the organization. Furthermore, supporters only need to be entities that make decisions and provide advice independently of the organization, and may even be members of the organization.

[0024] As shown in Figure 1, the condition management device 1 is connected to the user terminal 2, the organization terminal 3, and the supporter terminal 4 via a network NW, enabling communication between them.

[0025] User terminal 2 is a terminal used by the user. User terminal 2 is equipped with an input unit and a display unit, and receives daily input of the user's condition. The display unit also displays information presented by the condition management device 1 according to the condition entered by the user.

[0026] Organizational terminal 3 is, for example, a terminal used by the organization that the user attends. Organizational terminal 3 may be used by administrators of general companies, as well as in employment transition support facilities, employment continuation support facilities, and welfare facilities that users attend. Organizational terminal 3 can view information about the user's condition, for example, entered via user terminal 2. Organizational terminal 3 can also view reports of interviews between support staff and users, entered via support staff terminal 4.

[0027] Organizational terminal 3 may include, for example, an organizational administrator terminal 3a and a departmental terminal 3b. Organizational administrator terminal 3a is a terminal used by, for example, a department within the organization that is particularly responsible for personnel management of users, and more specifically, a terminal used by, for example, a manager in the personnel department. Departmental terminal 3b is a terminal used by, for example, the department to which a user is assigned. When the status management device 1 causes information to be displayed on organizational terminal 3 by the display control unit 19 described later, it may allow different information to be displayed on organizational administrator terminal 3a and departmental terminal 3b. For example, some information may be restricted on departmental terminal 3b, and organizational administrator terminal 3a may display more information than departmental terminal 3b.

[0028] Supporter terminal 4 is a terminal used by supporters who assist the user. Supporter terminal 4 can receive notifications from condition management device 1. Supporter terminal 4 also displays various information, including the user's condition, which is entered via user terminal 2.

[0029] User terminal 2, organizational terminal 3, and supporter terminal 4 may consist of stationary computers such as personal computers, or portable devices such as tablet terminals or smartphones. Furthermore, user terminal 2, organizational terminal 3, and supporter terminal 4 are not limited to devices with added functionality; any device can be operated as user terminal 2, organizational terminal 3, or supporter terminal 4 by logging into an account.

[0030] ●Tone management device 1 The condition management device 1 may be implemented by executing a predetermined computer program on, for example, a personal computer, tablet terminal, or smartphone, or some or all of its functions may be implemented by a cloud computer. Furthermore, the condition management device 1 may consist of multiple hardware configurations.

[0031] ●Functional blocks of the condition control device 1 The health management device 1 is implemented by a server equipped with, for example, a processing unit such as a CPU (Central Processing Unit), a computer program executed by the CPU, and internal memory such as RAM (Random Access Memory) and ROM (Read Only Memory). The health management device 1 thus mainly consists of a functional block comprising a user information acquisition unit 11, a reception unit 12, an environmental information acquisition unit 13, a self-care presentation unit 14, a judgment unit 15, a summary generation unit 16, a support plan generation unit 17, a communication processing unit 18, a display control unit 19, and a storage unit 30.

[0032] ●Storage section 30 The memory unit 30 mainly comprises a user information memory unit 30A, a condition memory unit 30B, a characteristic information memory unit 30C, a consideration information memory unit 30D, an interview information memory unit 30E, and a support plan memory unit 30F.

[0033] The user information storage unit 30A is a storage unit that stores information about the user. Figure 2(a) shows an example of a user table T1 stored in the user information storage unit 30A. The user table T1 stores the user's name and the type of illness or disability the user has. In addition, the user table T1 stores user identification information, organization identification information, and supporter identification information, all of which are associated with each other.

[0034] Furthermore, user table T1 stores one or more concerns that users have registered regarding their work, along with one or more countermeasures for those concerns. In addition, user table T1 stores one or more self-care measures that users can implement, selected by the user on the self-care setting screen G16 (see Figure 4(b)), as described later, along with the user's identification information. Moreover, user table T1 stores considerations that organizations should take into account, along with the user's identification information.

[0035] The condition memory unit 30B is a functional unit that stores information about the user's condition. This information about the user's condition is entered by the user themselves via the user terminal 2. As shown in Figure 2(b), the condition memory unit 30B stores, for example, a condition table T2 as user condition information, which associates the time of registration of the condition with the physical and mental state at that time, attendance information, cause of the condition, and sleep time.

[0036] The characteristic information storage unit 30C stores, for example, a characteristic-problem table T3 that stores a correspondence between a characteristic and the problems that may arise from that characteristic. The problems associated with the characteristics are, for example, problems that are known in advance from medical knowledge or personal experiences. Furthermore, problems may be added as appropriate by an administrator or the like in response to input from the user.

[0037] The consideration information storage unit 30D is a functional unit that stores considerations regarding characteristics and illnesses that can be taken by the organization or the user themselves. As shown in Figures 2(d) and (e), the consideration information storage unit 30D stores the problem-solution table T4, the problem-consideration table T5, and the situation-self-care table T6.

[0038] The problem-solution table T4 shown in Figure 2(d) stores work-related problems that users encounter, along with corresponding solutions. Each problem belongs to one of several categories, and multiple solutions are associated with a single category. For example, problems belonging to the category of memory include "It takes a long time to learn the job" and "It's difficult to remember things unless they are patterned." Solutions associated with memory-related problems include "I post my to-do list in a visible place so I can check it regularly" and "I use a schedule management tool to avoid forgetting appointments."

[0039] The concern-consideration table T5 shown in Figure 2(e) may associate concerns with considerations that the organization, i.e., the organization's HR personnel, supervisors, or colleagues, should consider. The considerations may also be recommendations for organizational management. For example, a consideration might be something like, "Creating a checklist will help prevent you from forgetting things."

[0040] The situation-self-care table T6 shown in Figure 2(f) is a table that associates situations in which a user may experience a decline in their health with effective self-care practices for those situations and their effects. In addition to pre-stored and configured content, the situation-self-care table T6 may also be able to be expanded as needed by administrators based on user input. Situations and effects are displayed, for example, on the self-care management screen G15 in Figure 4(a), the self-care settings screen G16 in Figure 4(b), and the self-care display screen G17 in Figure 4(c), which will be described later. With this configuration, users can learn about self-care ideas appropriate to the situation through the health management device 1, which can help them maintain good health.

[0041] The interview information storage unit 30E is a functional unit that stores information related to interviews (also called "interview information") conducted, for example, between a user and a supporter. In this description, interviews include various forms of communication, such as face-to-face conversations, web meetings, or telephone conversations, as well as communication via email, etc. The interview information storage unit 30E stores, for example, the identification information of the user and the supporter who had the interview, as well as the date and time of the interview and the content of the interview. The interview information may also include the form of communication with the user, such as whether it was a face-to-face interview or a telephone conversation. The interview information can be viewed from the organization terminal 3 via the condition management device 1. With this configuration, the organization can easily confirm the support provided by the supporter to the user.

[0042] The support plan storage unit 30F is a functional unit that stores individual support plans for employment transition support for users, associating them with the user's identification information. Individual support plans can be registered according to items pre-set by a designated government agency. For example, an individual support plan includes one or more long-term and short-term goals for the user. Furthermore, an assessment of the support is associated with each short-term goal. The information stored in the support plan storage unit 30F may be reflected in an individual support plan document in a predetermined format, for example, triggered by a predetermined operation from the supporter terminal 4. With this configuration, supporters can easily create individual support plans.

[0043] ●User information acquisition section 11 The user information acquisition unit 11 is a functional unit that acquires information about the user from the user terminal 2 via the communication processing unit 18. Information about the user includes, for example, the user's name and information such as characteristics or illnesses. Information about the user is registered, for example, via the organization terminal 3 or the supporter terminal 4, but may also include information that has been pre-set in the health management device 1.

[0044] ●Reception area 12 The reception unit 12 is a functional unit that receives various types of information from the user terminal 2, the organization terminal 3, and the supporter terminal 4. The reception unit 12 obtains information about the user's condition via the user terminal 2. The reception unit 12 also associates the user's concerns with the corresponding countermeasures, which are entered from the user terminal 2, and obtains this information as explanatory information that describes the user's characteristics. The received explanatory information is stored in the user-concern table T6 (Figure 2(f)).

[0045] Furthermore, the reception unit 12 acquires interview report information from the supporter terminal 4. The interview report information is displayed on the organization terminal 3, associated with the user, for example, via the display control unit 19.

[0046] Furthermore, the reception unit 12 obtains information from the user terminal 2 regarding the self-care activities that the user has selected to perform themselves, from among the self-care activities that can be associated with the user, on the self-care setting screen G16. This configuration, in which the user declares that they will perform the activity themselves, makes it possible to ensure that the user performs the self-care activities more reliably.

[0047] ●Environmental information acquisition department 13 The environmental information acquisition unit 13 is a functional unit that acquires information about the user's environment (also referred to as "environmental information"). Environmental information is a factor that may particularly affect the user's well-being, and may include, for example, the season or date, or the history or forecast of weather, temperature, humidity, or atmospheric pressure. Environmental information may also include the history or forecast of pollen or other airborne particles.

[0048] ●Self-care presentation section 14 The self-care presentation unit 14 is a functional unit that presents information on self-care actions that the user has set and can perform, to the user via the user terminal 2. In particular, the self-care presentation unit 14 presents information on self-care actions that can be performed to the user when the user's inputted condition is below a predetermined level. With this configuration, appropriate self-care can be immediately presented to a user who is feeling unwell, thus helping to improve the user's condition.

[0049] Furthermore, the self-care presentation unit 14 may refer to the type of disability or illness or characteristic of the user and present self-care appropriate to the type of disability or illness or characteristic to the user terminal 2. In this case, for example, the memory unit 30 pre-stores a table that associates the type of disability or illness or characteristic with self-care. This table may store information on highly effective self-care, associated with each type of disability or illness or characteristic, based on the user's self-care implementation history and the self-care evaluation entered by the user. The self-care presentation unit 14 refers to the memory unit 30 and presents the highly effective self-care for the user's type of disability or illness or characteristic to the user terminal 2. With this configuration, even self-care that the user themselves did not recognize as effective can be recommended based on knowledge and experience.

[0050] ●Judgment part 15 The determination unit 15 is a functional unit that determines whether or not a user needs an interview based on information acquired by at least the reception unit 12. The determination unit 15 determines whether or not an interview is necessary based on the user's condition information. The determination unit 15 determines that an interview is necessary if the user's condition has been below a threshold for a predetermined number of consecutive days. The determination unit 15 may determine whether or not an interview is necessary by referring to either or both of the user's physical and mental condition. The determination unit 15 may also determine the user's condition by referring to environmental information acquired by the environmental information acquisition unit 13. The determination unit 15 can employ any known algorithm, machine learning algorithm, or artificial intelligence technology for its determination. For example, the determination unit 15 may determine whether or not an interview is necessary based on the user's or other users' performance, such as the correlation between the progression of poor health and attendance.

[0051] Furthermore, the determination unit 15 may predict a decline in the user's condition based on environmental information. For example, it may extract environmental conditions in which discomfort frequently occurs from the histories of multiple users and determine that an interview is necessary based on whether the user meets those environmental conditions. Alternatively, the determination unit 15 may extract environments in which discomfort frequently occurs from the histories of multiple users for each type of illness or disability and determine that an interview is necessary for users corresponding to that type of illness or disability based on whether they meet those conditions. The determination unit 15 may also extract environments in which discomfort frequently occurs from the history of each user and determine that an interview is necessary based on whether they meet those conditions. That is, for example, the determination unit 15 may estimate from the date information obtained by the environmental information acquisition unit 13 that it is the beginning or end of the month, the beginning or end of the fiscal year, etc., and if the user tends to be unwell during that period, it may determine that an interview is necessary even if the user's condition has not deteriorated at the present time. Furthermore, the determination unit 15 may calculate the monthly trend of the user's condition in the previous fiscal year or any one or more past fiscal years, and if there is a tendency for poor condition during that period, it may determine that an interview is necessary even if the user's condition has not deteriorated at present.

[0052] In the prediction processing of the judgment unit 15, in addition to so-called rule-based judgment, appropriate artificial intelligence technology and machine learning technology may be employed. With such a configuration, interviews can be conducted before the user experiences any problems, potentially preventing problems from occurring in the first place.

[0053] ●Summary generation unit 16 The summary generation unit 16 is a functional unit that aggregates user condition information, etc. Aggregation can be performed at appropriate intervals.

[0054] Figure 10 shows an example of the aggregated data screen G50, which displays data aggregated by the summary generation unit 16. The summary generation unit 16, for example, aggregates the input user's condition information by condition level. Alternatively, the summary generation unit 16 may aggregate the user's condition information by day of the week. The aggregated data obtained by the summary generation unit 16 can be viewed by at least the organization terminal 3 or the supporter terminal 4. With this configuration, an overview of the user's condition can be easily grasped.

[0055] Furthermore, the summary generation unit 16 generates a summary, or a concise text, based on the aggregated information. The summary generation unit 16 refers to the user's condition information and generates a summary for each user. The summary generation unit 16 also generates summaries for each of the multiple items included in the condition information. For example, the summary generation unit 16 aggregates statistics on the condition entered during a predetermined period. For example, the summary generation unit 16 calculates the percentage of each condition relative to the number of times it was entered. Then, the summary generation unit 16 generates text that includes this statistical information. More specifically, for example, it generates a summary such as, "Regarding physical condition, 'Not feeling very well' accounts for 61%, 'No problem!' accounts for 35%, and 'Not feeling well...' accounts for 4%."

[0056] The summary generation unit 16 may generate a summary sentence by referring to multiple items included in the condition information. For example, it may generate a summary sentence by referring to both the history of physical and mental condition. In this case, the generated summary may be something like, "When both physical and mental condition were poor, it was 100% of the time, and when both were good, it was 33% of the time."

[0057] Furthermore, the summary generation unit 16 may also aggregate the causes of the selected inputs regarding the user's condition and generate a summary. For example, it may generate a sentence such as, "The main causes of the user's condition were 'No answer,' 'Work,' and 'Other,' with 'No answer' being the most frequent." By structuring the aggregated information into a summary in this way, the effort required for organizational staff and support staff to interpret graphs and tables is eliminated, making it easier to understand the user's condition.

[0058] Furthermore, the summary generation unit 16 may aggregate the explanatory information and generate a summary. This summary may include, for example, the categories of concerns selected by the user, the proportion of concerns selected, etc. With such a configuration, organizational staff and support staff can easily grasp the user's explanatory information. In addition, the summary generation unit 16 may aggregate the self-care performed by the user in a similar manner and generate a summary.

[0059] Furthermore, the summary generation unit 16 may analyze the changes in condition information, cause of condition, and explanatory information from past input information and generate a summary text. For example, in Figure 10, a summary of the problem is displayed, and the explanatory information compares the content from the previous input with the content from the current input, and includes text that mentions categories that have disappeared or categories that have been selected since the previous input. With such a configuration, changes in the user can be easily grasped.

[0060] ●Support plan generation unit 17 The support plan generation unit 17 is a functional unit that generates individual support plans to be stored in the support plan storage unit 30F. In particular, the support plan generation unit 17 generates and presents options for goals or support measures on the input screen of the individual support plan displayed on the supporter terminal 4. For example, the support plan generation unit 17 refers to the user table T1 (see Figure 2(a)) and presents the countermeasures that correspond to the user as options for goals or support measures. Alternatively, the support plan generation unit 17 may refer to a table that stores countermeasures in association with goals or support measures, and present goals or support measures corresponding to the countermeasures as options for goals or support measures in the individual support plan. This table may be pre-stored in the condition management device 1 based on trends, for example, or the table may be configured to be updated. The table may be updated as needed by the administrator, or it may be updated automatically based on information such as countermeasures and goals entered into the condition management device 1. With such a configuration, an individual support plan that is in line with the countermeasures that address the user's concerns can be easily generated. The support plan generation unit 17 may, instead of countermeasures, present considerations associated with the user in the user table T1, or goals or support measures corresponding to those considerations, as options for goals or support measures in the individual support plan. The support plan generation unit 17 may also present goals or support measures corresponding to the concerns associated with the user in the user table T1 as options for goals or support measures in the individual support plan.

[0061] Furthermore, the support plan generation unit 17 may, in lieu of or in addition to the above configuration, refer to one or more documents stored as templates and present those documents as options for goals. These templates may be pre-registered in the condition management device 1, or additional documents may be registered in response to input from the supporter terminal 4. This configuration also allows for easy input of frequently used phrases, thereby improving the efficiency of generating individual support plans.

[0062] ●Communication Processing Unit 18 The communication processing unit 18 is a functional unit that performs the sending and receiving of information via a network such as the Internet. This communication processing unit 18 allows the condition management device 1 to receive information input from the user terminal 2 and to transmit information to the organization terminal 3 or the supporter terminal 4.

[0063] In particular, the communication processing unit 18 sends a recommendation notification to at least the supporter terminal 4 recommending that an interview be conducted with the user, based on the determination result from the determination unit 15. More specifically, for example, the communication processing unit 18 sends an email recommending an interview to the supporter terminal 4, as shown in the recommendation notification screen G31 (see Figure 7) described later. The communication processing unit 18 may also send a recommendation notification to the organization terminal 3, either in addition to or instead of the supporter terminal 4.

[0064] Support staff need to conduct regular interviews with users to ensure their continued employment and job retention. These interviews can be conducted not only regularly, but also when users are experiencing difficulties in their work or are feeling unwell, which can make supporting their continued employment more effective. On the other hand, it is difficult for support staff to constantly and directly monitor the situation of users working within the organization. Furthermore, although organizations may conduct interviews with users, the number of staff members in charge of employing people with disabilities is limited, making it difficult for staff members belonging to other facilities to understand the situation of users and conduct interviews at the appropriate time.

[0065] To address these challenges, the condition management device 1 of the present invention collects information on the user's condition, determines whether an interview is necessary based on their condition, and, if an interview is deemed necessary, notifies the organizational terminal 3 and the support staff terminal 4. In other words, even if organizational staff and support staff cannot directly observe the user's condition face-to-face every day, they can conduct interviews at appropriate times based on the user's condition. Ultimately, this enables the user to continue and remain employed.

[0066] Figure 7 shows an example of a recommendation notification screen G31, which displays a recommendation notification for a consultation, as shown on the organizational terminal 3 or the supporter terminal 4. The recommendation notification is sent, for example, by email. That is, the recommendation notification screen G31 can be viewed, for example, by email receiving software on the organizational terminal 3 or the supporter terminal 4. The recommendation notification screen G31 displays the name of the user to whom the notification was sent, and a history table G31a showing the history of the user's condition information from before a predetermined period before the time when it was determined that a consultation was necessary for the user. This predetermined period is, for example, two weeks, but is not limited to this. In addition, the history table G31a displays the cause of the condition, sleep time, and attendance status for each input day, in correspondence with the condition information. With this configuration, the person in charge at the organization or the person in charge at the supporter can easily grasp the user's recent condition at a glance through the recommendation notification without having to access a separate website or the like, which is convenient. Furthermore, if the determination unit 15 predicts a decline in the user's condition based on the user's environmental conditions or tendencies toward poor health, and a recommendation notification is issued as a result, the communication processing unit 18 may include in the recommendation notification the environmental conditions or tendencies toward poor health that formed the basis of the prediction.

[0067] Furthermore, if the recommended notification screen G31 displays the cause of the person's condition for each input day in association with the condition information, it becomes easier for the organization's representative or support staff to consider whether an interview is necessary based on the cause of the person's condition. The cause of the person's condition is entered selectively from items such as work, personal life, medication, and weather. For example, if the organization's representative sees "work" as the cause of the person's condition, they may decide that an interview by the organization's representative is necessary. Alternatively, if the cause of the person's condition is personal life or medication, the organization's representative may decide that an interview by the organization's representative is unnecessary. On the other hand, if the cause of the person's condition is personal life, a support staff member may decide that an interview by their representative is necessary. With such a configuration, each person in charge can quickly decide whether an interview is necessary based on the recommended notification. It should be noted that the condition management device 1 may perform the process of identifying the person who will conduct the interview based on the cause of the person's condition, and the notification destination may differ depending on the cause.

[0068] The recommended notification screen G31 displays an operator G31b that allows transitioning to the dashboard screen G40 shown in Figures 8 and 9. The dashboard screen G40 will be described later.

[0069] ●Display control unit 19 The display control unit 19 is a functional unit that displays information held by the condition management device 1 on the user terminal 2, the organization terminal 3, and the supporter terminal 4. The display control unit 19 also displays screens prompting information input to the user terminal 2, the organization terminal 3, and the supporter terminal 4. The screens displayed by the display control unit 19 are, for example, screens G11 to G50 shown in Figures 3 to 10.

[0070] ●Screen example Here, using Figures 3 to 6, 8, and 9, we will explain examples of screens that the display control unit 19 displays on each terminal 2, 3, and 4. Figures 3 and 4 show examples of screens displayed on user terminal 2. Figure 3 shows an example of screens G11-G14 on the user terminal 2 that accept input about the user's condition at the time of input. Screens G11-G14 may be displayed automatically at a predetermined time, or a notification may be sent to the user terminal 2 at a predetermined time, allowing the user to transition to screen G11 from the notification. The predetermined time can be set as appropriate, for example, the time when people typically wake up or before the start of work.

[0071] Figure 3(a) shows screen G11, which accepts input from the user regarding their physical condition. Screen G11 displays a physical condition input area G11a and a transition button G11b that moves to the next screen G12. The physical condition input area G11a has multiple face icons with different expressions, and the user can select an icon to input their condition in stages. The selected icon is displayed relatively large near the center of screen G11. With this configuration, the user can select their physical condition using facial expressions, allowing for intuitive selection.

[0072] Figure 3(b) shows screen G12, which is displayed after screen G11 and accepts input of the mental state. Screen G12 displays the mental state input area G12a and a transition button G12b that moves to the next screen G13. The mental state input area G12a has icons of multiple faces with different expressions, and the user can select and input their mood in stages by selecting an icon.

[0073] Figure 3(c) shows screen G13, which appears after screen G12 and accepts input of sleep time for the previous day. Screen G13 displays input areas G13a for entering bedtime and wake-up time, and a transition button G13b for transitioning to another screen. Pressing the transition button G13b transitions to a different screen depending on the physical and mental state entered on screens G11 and G12. If the entered physical and mental state is above a predetermined level, i.e., in a good state, a message such as "Thank you for your input" without an input area is displayed, and the screen automatically transitions from screen G13 to the predetermined screen. If the entered physical and mental state is below a predetermined level, i.e., in a poor state, the screen transitions to screen G14 shown in Figure 3(d). Even when feeling well, it is possible to freely input the cause of the poor state on a separate management screen.

[0074] Figure 3(d) shows an example of the cause input screen G14, which is displayed only when a user enters that they are feeling unwell. The cause input screen G14 displays a cause selection input area G14a that accepts the selection input of the cause of the feeling unwell, a cause description input area G14b that accepts free input of the cause of the feeling unwell, a countermeasure input area G14c that accepts free input of things to keep in mind for today's work or countermeasures, a self-care display button G14d that allows transition to the self-care display screen G17 (see Figure 4(c)) which displays a self-care list set in advance by the user, and a self-care selection reception area G14e that displays the self-care selected by the user as selectable. The self-care selection reception area G14e allows selection input for each displayed self-care, and when a self-care is selected, the selected self-care is displayed in the countermeasure input area G14c. With this configuration, users can easily understand which self-care they can perform in advance and which they have selected when they are feeling unwell, and they can easily select and input self-care. Furthermore, the self-care selection reception area G14e may display self-care options that have been pre-stored in the memory unit 30 and associated with the type of disability or illness, or the type of characteristic. The causes entered in the cause selection input area G14a and the cause description input area G14b are displayed on the supporter terminal 4 along with the user's condition information on the recommendation notification screen G31 (see Figure 7) and the dashboard screen G40 (Figures 9 and 10).

[0075] Figure 4(a) shows an example of the self-care management screen G15 where users manage their self-care. The self-care management screen G15 displays a setting button G15a that transitions to the self-care settings screen G16 (see Figure 4(b)), a self-care display area G15b that displays the self-care selected by the user on the self-care settings screen G16 and the evaluation of the self-care entered by the user, and an evaluation input button G15c for entering evaluations for each self-care. The self-care management screen G15 also displays an original self-care display area G15d that displays self-care freely entered by the user, and a setting button G15e that transitions to a screen for freely entering self-care, etc.

[0076] Figure 4(b) shows an example of the self-care setting screen G16, which is mainly accessed from the setting button G15a and allows the user to set the self-care options they can take. The self-care setting screen G16 displays a display area G16a that shows self-care options (labeled "countermeasures" in the figure) and their effects corresponding to situations that may cause discomfort, and a situation selection area G16b that allows users to narrow down the displayed content of the display area G16a by situation. The display area G16a displays part or all of the situation-self-care table T6 stored in the consideration information storage unit 30D. In addition, the display area G16a displays an input area, specifically a checkbox, for each self-care option to accept selection input. Using these checkboxes, the user can select multiple self-care options they wish to try on the self-care setting screen G16. The selected self-care options are stored in the user table T1, associated with the user. The selected self-care options are also displayed on the self-care management screen G15 shown in Figure 4(a).

[0077] Figure 4(c) shows an example of a self-care display screen G17 that displays self-care information stored in association with the user, as presented by the self-care presentation unit 14. The self-care display screen G17 also displays a display area G17a that shows self-care information (labeled "countermeasures" in the figure) and its effects corresponding to situations that may cause discomfort, and a situation selection area G17b that narrows down the content displayed in the display area G17a by situation.

[0078] Figure 5 shows an example of the list screen G20 displayed on the organization terminal 3 and the supporter terminal 4. The list screen G20 displays a list of user information associated with the identification information of the organization terminal 3 or the supporter terminal 4. Specifically, the list screen G20 displays multiple elements, including a user display area G20a that displays user information, a notification icon G20b that displays the user's condition, a user manual list button G20c that transitions to a screen displaying explanatory information about the user's characteristics, a dashboard display button G20d that transitions to a dashboard screen G40 (see Figure 8) that displays detailed user information for each user, and an information sharing note display button G20e that transitions to a screen that accepts input of interview information stored in the interview information storage unit 30E. The notification icon G20b is displayed, for example, in the user display area G20a of users who are determined by the determination unit 15 to require an interview. In addition, if the determination unit 15 detects concerns about the user's condition, it may display a different icon from the one used by users who are determined to require an interview. For example, if concerns about a health problem are detected, a "Caution" icon will be displayed as notification icon G20b, and if an interview is required, a "Healthy" icon will be displayed as notification icon G20b.

[0079] Figure 6 shows an example of the settings screens G22-G24 displayed on the organization terminal 3. Note that these settings screens G22-G24 may also be displayed on the supporter terminal 4.

[0080] Figures 6(a) and 6(b) show screens G22 and G23, which are used to set whether or not to send notifications to the organizational terminal 3 and the supporter terminal 4, and the conditions for these notifications. Screen G22, shown in Figure 6(a), is a screen for setting notifications regarding the user's physical condition, and accepts settings for whether or not to send a notification, the condition stage at which to display a notification (displayed as "Alert" in the figure), and how many consecutive days the condition must be below that stage before displaying a "Caution" icon or a "Poor" icon. Screen G23, shown in Figure 6(b), is a screen for setting notifications regarding the user's mental state, and accepts settings for whether or not to send a notification, the condition stage at which to display a notification (displayed as "Alert" in the figure), and how many consecutive days the condition must be below that stage before displaying a "Caution" icon or a "Poor" icon.

[0081] Figure 6(c) shows the setting screen G24 for the missing input alert, which is sent by the communication processing unit 18 when the user has not entered their condition information for a predetermined period of time or longer. The missing input alert may be sent to, for example, the user terminal 2 and the organization terminal 3, as well as to the supporter terminal 4. The setting screen G24 accepts settings for whether or not to notify the missing input alert and the notification conditions. The threshold for the number of days without input before an missing input alert is sent may be set differently for the user terminal 2 and the organization terminal 3 on the setting screen G24.

[0082] Figures 8 and 9 show examples of the dashboard screen G40 displayed on organizational terminal 3 and supporter terminal 4. Although Figures 8 and 9 are shown separately for space limitations, they are displayed as a single screen, linked vertically in this order. On supporter terminal 4, it is possible to transition from the recommendation notification screen G31 to the dashboard screen G40.

[0083] The dashboard screen G40 displays multiple transition buttons G40a for moving to other screens, a field G40b for displaying the name of the support staff member, a condition information display area G40c for displaying the user's condition information, a cause display area G40d for displaying the cause of the condition and notes entered by the user, and an explanatory information display area G40e for displaying explanatory information describing the user's characteristics.

[0084] As shown in Figure 8, the health information display area G40c displays the history of physical condition, the history of mental state, and attendance information, which have been entered step-by-step via the user terminal 2, on the same time axis in the same display area G40c-1. The history of physical condition and the history of mental state are displayed as line graphs with different display modes. Attendance information is indicated by displaying corresponding icons for days that differ from normal working hours, such as early departure, leave or absence, or tardiness. In the figure, early departure is indicated by the icon "Early," leave or absence by "Leave," and tardiness by "Late." With this configuration, the relationship between the user's health condition and attendance is visually clear, allowing support staff to easily assess the user's situation. Below the display area G40c-1, the display area G40-2, which displays the user's sleep record, is displayed on the same time axis as the display area G40c-1. The sleep record includes information on bedtime, wake-up time, and sleep duration. This configuration allows support staff to easily consider the correlation between the user's condition and sleep duration. Although not shown in the diagram, a message indicating that a malfunction is predicted may be displayed in an appropriate area of ​​the G40 dashboard screen. In this case, the conditions that cause the malfunction, such as the environment and time of year, may also be displayed. For example, a message indicating that malfunctions tend to be more frequent in a particular month, or at the end or beginning of the month.

[0085] As shown in Figure 9, the cause display area G40d displays two separate areas: display area G40d-1, which displays the cause of good condition entered for days when the user is feeling well, and display area G40d-2, which displays the cause of poor condition entered for days when the user is feeling unwell. Display area G40d-1 displays the creation date and the cause of good condition that was freely entered on that day. Display area G40d-2 displays the creation date, the cause of poor condition that was selected on that day, the freely entered condition memo, and the self-care selected by the user when entering the condition information (shown as "Poor Condition Countermeasures" in the figure).

[0086] The explanatory information display area G40e displays at least a portion of the information stored in the user's problem table T1 (see Figure 2(a)). In other words, the explanatory information display area G40e displays the user's problem, the countermeasures to address that problem, and explanatory information that describes the user's characteristics.

[0087] As described above, the configuration of displaying the dashboard screen G40 allows organizations and support staff to easily grasp information about users experiencing health problems, as this provides a list of user information. Furthermore, since the cause of the problem is immediately apparent on the dashboard screen G40, it is easy for the organization's representative or support staff to consider whether an interview is necessary. Additionally, the dashboard screen G40 allows the organization's representative or support staff to understand the user's characteristics, concerns, and usual countermeasures, enabling them to prepare the content of the interview in advance. Moreover, because the user information is summarized on the dashboard screen G40, it is easy to transfer information if the organization's representative or support staff changes.

[0088] ●Processing flow Figure 11 is a sequence diagram showing an example of the processing flow performed by the condition control device 1. First, the user terminal 2 receives information about the user's condition (step S101). Next, the condition management device 1 determines the user's condition based on the received condition information (step S102). If the condition management device 1 determines that the user needs an interview, it notifies the organization terminal 3 or the supporter terminal 4 accordingly (step S103). The supporter terminal 4, upon receiving the notification, displays it. When a display request is input from the supporter terminal 4 (step S104), the condition management device 1 displays the user's information on the supporter terminal 4 (step S105). Alternatively, if a display request is sent from the organization terminal 3 to the condition management device 1, the condition management device 1 may display the user's information on the organization terminal 3. The flowchart above is an example, and the processes may be executed in a different order or simultaneously as appropriate.

[0089] According to the condition management device 1 of the present invention as described above, it is possible to appropriately support users who are not feeling well.

[0090] In the condition management device according to this embodiment, the functional configuration of each terminal or device is just an example, and the functional units shown in this example can be provided in terminals or devices other than those shown in this example. [Explanation of Symbols]

[0091] 1 Condition management device 11 User information acquisition department 12 Reception Department 13 Environmental Information Acquisition Department 14 Self-care presentation section 15 Judgment section 16 Summary Generation Unit 17. Support Plan Generation Department 18 Communication Processing Unit 19 Display Control Unit 30 Storage section 30A User information storage unit 30B Tone memory section 30C Characteristic information storage section 30D Consideration Information Storage Unit 30E Interview information storage section 30F Support Plan Memory Unit 2. User terminals 3 Organizational Terminals 4. Supporter terminal

Claims

1. A condition management device for managing the condition of a user, which is connected via a network to a user terminal used by the user, an organization terminal used by the organization the user attends, and a supporter terminal used by a supporter who assists the user, A storage unit that stores the user's identification information, the organization's identification information, and the supporter's identification information in association with each other. A reception unit that acquires the user's condition information via the user terminal, A determination unit that determines whether an interview with the user is necessary based on the aforementioned condition information, A communication processing unit, based on the determination result in the determination unit, transmits a recommendation notification to the supporter terminal, which is stored in the storage unit in association with the user, recommending that the interview with the user be conducted. At a minimum, a display control unit that displays the user's condition information on the organizational terminal and the supporter terminal, Equipped with, When the user's poor health is input via the user terminal, the display control unit displays a cause input screen on the user terminal to accept input of the cause of the poor health, and displays the accepted cause on the supporter terminal in correspondence with the health information. Condition management device.

2. The communication processing unit, when it determines in the recommendation notification that the user requires the aforementioned interview, transmits the history of the condition information from before a predetermined period up to that point to the supporter terminal. The condition control device according to claim 1.

3. The determination unit extracts environments in which poor health frequently occurs from the history of health information for each user, predicts a decline in the user's health based on the presence of such an environment, and determines that an interview is necessary. The condition control device according to claim 1.

4. The memory unit stores the user and the self-care actions that the user has selected and can perform in association with each other. The display control unit, when the user inputs the aforementioned physical discomfort, causes the user terminal to display a self-care display screen that displays the self-care information stored in association with the user, or an operator that allows transitioning to the self-care display screen. The condition control device according to claim 1.

5. The reception unit obtains information from the user terminal regarding the self-care activities that the user has selected to perform themselves, among the self-care activities associated with the user, on the self-care display screen. The display control unit displays the self-care selected by the user at the time of inputting the condition information, along with the condition information, on the supporter terminal. The condition control device according to claim 4.

6. The memory unit stores the type of disability or illness, or the type of characteristic, of the user. The memory unit pre-stores a table that associates the type of disability or disease, or the type of characteristic, with self-care. The display control unit, when the user inputs the aforementioned physical discomfort, refers to the table and displays the self-care corresponding to the type of disability or illness or characteristic of the user on the user terminal. The condition control device according to claim 1.

7. The reception unit acquires the user's concerns and the countermeasures or considerations to address those concerns, which are entered from the user terminal, as explanatory information describing the user's characteristics. The display control unit causes the explanatory information to be displayed on the supporter terminal along with the condition information. The condition control device according to claim 1.

8. The reception unit acquires the report information of the interview with the user, which is entered from the supporter terminal. The display control unit shall, at the very least, display the report information on the organizational terminal in association with the user. The condition control device according to claim 1.

9. A condition management method for managing the condition of a user, comprising a computer connected via a network to a user terminal used by the user, an organization terminal used by the organization the user attends, and a supporter terminal used by a supporter assisting the user, The aforementioned computer, A storage unit that stores the user's identification information, the organization's identification information, and the supporter's identification information in association with each other. Equipped with, Computers A reception step of obtaining the user's condition information via the user terminal, A determination step to determine whether an interview with the user is necessary based on the aforementioned condition information, A communication processing step that, based on the determination result in the determination step, transmits a recommendation notification to the supporter terminal, which is stored in the storage unit in association with the user, recommending that the interview with the user be conducted; At a minimum, a display control step of displaying the user's condition information on the organization terminal and the supporter terminal, A second display control step in which, when the user's malfunction is input via the user terminal, a cause input screen is displayed on the user terminal to accept input of the cause of the malfunction, A third display control step involves displaying the cause, which was received via the cause input screen, on the supporter terminal in correspondence with the condition information. A method for managing one's condition by executing this.

10. A condition management program that causes a computer connected via a network to a user terminal used by the user, an organization terminal used by the organization the user attends, and a supporter terminal used by a supporter assisting the user, to manage the user's condition, The aforementioned computer, A storage unit that stores the user's identification information, the organization's identification information, and the supporter's identification information in association with each other. Equipped with, A reception command to obtain the user's condition information via the user terminal, A determination order to determine whether an interview with the user is necessary based on the aforementioned condition information, A communication processing command that, based on the determination result of the determination command, transmits a recommendation notification recommending the implementation of the interview with the user to the supporter terminal stored in the storage unit in association with the user, At a minimum, a display control command to display the user's condition information on the organizational terminal and the supporter terminal, A second display control command, which, when the user's malfunction is input via the user terminal, causes the user terminal to display a cause input screen that accepts input of the cause of the malfunction, A third display control command that displays the cause, which has been received via the cause input screen, on the supporter terminal in correspondence with the condition information, A performance management program that instructs a computer to perform certain actions.

Images