Order receiving device, order receiving system, order receiving method, and program

Claims

1. An information acquisition means that acquires the customer's location information and traffic information around the location information at a predetermined time before the time of pickup of the ordered product at the store, A determination means for determining whether the customer is heading towards the store based on the location information and traffic information, An order receiving device comprising a cancellation means for canceling an order if it is determined that the customer is not heading to the store.

2. An information acquisition means that acquires the customer's location information and traffic information around the location information at a predetermined time before the time of pickup of the ordered product at the store, A determination means for determining whether the customer is heading towards the store based on the location information and traffic information, If it is determined that the customer is not heading to the store, a first sending means sends a message screen to confirm whether or not the order should be canceled. An order receiving device comprising a cancellation means for canceling an order when it receives a request from the customer to cancel the order.

3. The system further comprises a first prediction means that predicts the customer's arrival time at the store based on the location information and traffic information. The order receiving device according to claim 1 or 2, wherein the determination means determines whether the customer is heading to the store if the predicted arrival time is more than a predetermined time after the pickup time.

4. If it is determined that the customer is heading to the store, a second prediction means predicts the time of arrival at the store based on the customer's location information and traffic information. The order receiving device according to claim 1 or claim 2, further comprising: a determination means for determining a schedule for handing over goods based on the predicted arrival time.

5. A second transmission means sends a message screen to change the receiving method according to the predicted arrival time, The order receiving device according to claim 4, wherein the determination means determines a schedule for delivering the goods based on the changed delivery method.

6. The order receiving device according to claim 5, wherein the second transmission means transmits a message screen for changing the product pickup location from the store's parking lot to pickup at a locker or counter.

7. An order receiving system comprising an order receiving device according to claim 1 or claim 2, and a mobile robot that transports the goods to a receiving location.

8. Computers Before the scheduled time for the customer to pick up the ordered product at the store, the system acquires the customer's location information and traffic information around the said location information. Based on the location information and traffic information, it is determined whether the customer is heading towards the store. An order acceptance method that cancels the order if it is determined that the customer is not heading to the store.

9. Computers Before the scheduled time for the customer to pick up the ordered product at the store, the system acquires the customer's location information and traffic information around the said location information. Based on the location information and traffic information, it is determined whether the customer is heading towards the store. If it is determined that the customer is not heading to the store, a message screen will be sent to confirm whether the order should be canceled. An order acceptance method that cancels an order when it receives a request from the customer to cancel the order.

10. Before the scheduled time for the customer to pick up the ordered product at the store, the system acquires the customer's location information and traffic information around the said location information. Based on the location information and traffic information, it is determined whether the customer is heading towards the store. A program that causes a computer to cancel an order if it determines that the customer is not heading to the store.