Hospital operation management method, system, and non-transitory computer-readable medium with customer-customized notification function

Abstract

The present invention relates to a hospital operation management method, a system, and a non-transient computer-readable medium, comprising: a step of transmitting one or more of a patient’s consultation data and procedure history data to the prediction model to predict a procedure item and timing for each patient using a plurality of patient-specific procedure history data as training data; a step of receiving prediction information predicted by the prediction model using one or more of the consultation data and procedure history data; and a step of generating procedure notification information to be transmitted to the patient based on the received prediction information and transmitting the procedure notification information to the patient.

Description

Technology Field

[0001] The present invention relates to a hospital operation management method, system, and non-transient computer-readable medium equipped with a customer-customized notification function tailored to the customer's preferences, characteristics, health status, etc. Background Technology

[0003] In the modern medical industry, various management programs are being introduced to increase the efficiency of hospital operations and enhance patient and customer satisfaction. In particular, technologies for optimizing hospital operations, such as patient appointment scheduling and the management of treatment and billing information, are continuously being developed.

[0004] Generally, hospitals must deliver various information to patients, such as medical appointments, test schedules, surgery schedules, medication prescriptions, and regular health checkups. Existing notification systems have primarily relied on text messages (SMS) or phone calls; however, these methods allow for only limited information delivery and have limitations in providing personalized information.

[0005] In particular, for medical specialties that perform cosmetic and plastic surgery procedures, such as dermatology, it is crucial to provide customized information tailored to each individual customer based on their specific skin condition, preferences for particular procedures, and preferred treatment frequency.

[0006] Therefore, there is a need for a hospital management program that can improve the efficiency of hospital operations by providing customized notifications tailored to the individual characteristics or needs of patients. Prior art literature

[0008] Published Patent Application No. 10-2022-0041668 (April 1, 2022) The problem to be solved

[0009] The present invention aims to solve the problem conceived in consideration of the above points, and its technical objective is to provide a hospital operation management method, a system, and a non-transient computer-readable medium capable of providing procedure notification information tailored to the individual condition and disposition of a patient.

[0010] The technical problems that the present invention aims to solve are not limited to those mentioned above, and other unmentioned technical problems will be clearly understood by those skilled in the art from the description below. means of solving the problem

[0012] According to one embodiment of the present invention, a hospital operation management method using a machine-learned prediction model to predict a procedure item and timing for each patient using a plurality of patient-specific procedure history data as training data is disclosed, comprising: a step of transmitting one or more of the patient's consultation data and procedure history data to the prediction model; a step of receiving prediction information predicted by the prediction model using one or more of the consultation data and the procedure history data; and a step of generating procedure notification information to be transmitted to the patient based on the received prediction information and transmitting the procedure notification information to the patient.

[0013] In addition, the above prediction information may include the scheduled timing of procedures for patients requiring periodic procedures.

[0014] In addition, the above procedure notification information may be configured to be transmitted a preset period prior to the scheduled time of the procedure.

[0015] In addition, the above prediction model can generate customer-specific characteristic and tendency analysis data based on hospital patients' consultation data and procedure history data, and generate customized notification information specialized for each individual patient based on the said characteristic and tendency analysis data.

[0016] In addition, a step of transmitting major event notification information and appointment reminder information specialized for each patient based on the above customized notification information may be additionally executed.

[0017] In addition, a step of outputting a graphical user interface to a display for inputting patient-specific consultation data and procedure history data may be additionally performed.

[0018] In addition, the graphic user interface may display a list of scheduled sendings of the procedure notification information.

[0019] In addition, the procedure notification information and sending time of the above-mentioned scheduled sending list can be set to be modifiable by the user.

[0020] In addition, the graphic user interface may display multiple menu items that allow selection of consultation items and treatment items, and a consultation window or a treatment window may be displayed on the display according to user input selecting the consultation item or the treatment item.

[0021] In addition, as at least one of the input of a non-covered procedure item through the consultation window and the input of a covered or non-covered procedure item through the treatment window is executed, the amount to be paid by the patient can be calculated based on the amounts corresponding to the covered procedure item and the non-covered procedure item and displayed on the display.

[0022] In addition, the consultation window may display a product input box capable of inputting the non-covered procedure item; and a procedure list output window that displays the products entered through the product input box in a list format.

[0023] In addition, the procedure list output window can be configured to allow the input of additional amounts and discount amounts so that the procedure price can be changed.

[0024] Meanwhile, according to another embodiment of the present invention, a hospital operation management system is disclosed, comprising: a user input unit for receiving one or more of patient consultation data and procedure history data from a user; a processor for processing information received through the user input unit; and a communication module for transmitting procedure notification information generated by processing of the processor to a patient, wherein the processor is configured to execute the hospital operation management method.

[0025] Furthermore, according to another embodiment of the present invention, a non-transient computer-readable recording medium is disclosed having program code for executing the hospital operation management method. Effects of the invention

[0027] According to an embodiment of the present invention, by predicting the procedure items and timing for each patient through a prediction model generated via machine learning and providing customized procedure notifications to individual patients based on this, it is possible to provide notification services tailored to the characteristics and needs of customers.

[0028] In addition, there is an advantage in increasing customer reservation and visit rates by predicting appropriate appointment times and sending relevant information to customers, even if those requiring periodic treatments do not make separate appointments.

[0029] In addition, by enabling counselors to input non-covered procedure items through a consultation window while consulting with patients and integrating this with procedure items according to the doctor's treatment to calculate payment information, there is an advantage in that it enables convenient input by users in hospitals with medical specialties that include non-covered procedures, and improves the efficiency of information management and hospital operations. Brief explanation of the drawing

[0031] FIG. 1 is a block diagram showing a hospital operation management system according to one embodiment of the present invention. FIG. 2 is a flowchart illustrating a hospital operation management method according to one embodiment of the present invention. FIG. 3 is a screen image of a graphical user interface illustrating a hospital operation management method according to one embodiment of the present invention implemented in the form of a computer program. FIG. 4 is a screen image illustrating a consultation window displayed on the graphic user interface exemplified in FIG. 3. FIG. 5 is a screen image illustrating a medical window displayed on the graphic user interface exemplified in FIG. 3. FIGS. 6 and 7 are screen images illustrating a storage window displayed in the graphic user interface exemplified in FIG. 3. Specific details for implementing the invention

[0032] The present invention is capable of various modifications and may have various embodiments; specific embodiments are illustrated in the drawings and described in detail in the detailed description. However, this is not intended to limit the present invention to specific embodiments, and it should be understood that it includes all modifications, equivalents, and substitutions that fall within the spirit and scope of the present invention. In describing the present invention, detailed descriptions of related prior art are omitted if it is determined that such detailed descriptions may obscure the essence of the present invention.

[0033] Terms such as "first," "second," etc., may be used to describe various components, but said components should not be limited by said terms. These terms are used solely for the purpose of distinguishing one component from another.

[0034] The terms used in this application are used merely to describe specific embodiments and are not intended to limit the invention. The singular expression includes the plural expression unless the context clearly indicates otherwise. In this application, terms such as "comprising" or "having" are intended to indicate the presence of the features, numbers, steps, actions, components, parts, or combinations thereof described in the specification, and should be understood as not precluding the existence or addition of one or more other features, numbers, steps, actions, components, parts, or combinations thereof.

[0035] Hereinafter, embodiments of a hospital operation management method, system, and non-transient computer-readable medium according to the present invention will be described in detail with reference to the accompanying drawings. In describing with reference to the accompanying drawings, identical or corresponding components are given the same reference numerals, and redundant descriptions thereof will be omitted.

[0036] FIG. 1 is a block diagram showing a hospital operation management system according to one embodiment of the present invention.

[0037] As shown in FIG. 1, the hospital operation management system according to the present embodiment may have the form of a user terminal (10), such as a PC, smartphone, or tablet PC, or may have the form of a program code stored in the user terminal (10).

[0038] The hospital operation management system according to the present embodiment may include a user input unit (11), a processor (12), a display (13), a communication module (15), etc.

[0039] The user input section (11) is a means for receiving information necessary for hospital operation management, such as patient consultation data, procedure history data, etc., from a user, and includes a keyboard, keypad, mouse pad, etc., on which the user can input information.

[0040] The processor (12) executes processing related to hospital operation management, for example, the provision of procedure notification information for each patient, and is configured to execute a hospital operation management method described later. The hospital operation management method may be implemented as a computer program, which may be stored in memory (14) in the form of program code. The processor (12) may execute the program stored in memory (14) to execute processing related to the provision of procedure notification information for each patient.

[0041] The display (13) is configured to visually display information for the user to input and output information output by processing of the processor (12). The display (13) may be configured to display a graphical user interface (21, Graphical User Interface: GUI) on the screen for inputting and outputting information for hospital operation management, through which the user can input information or check output information.

[0042] The communication module (15) transmits procedure notification information generated by the processing of the processor (12) to the patient and may have the form of a wired or wireless communication module.

[0043] Meanwhile, the hospital operation management system according to the present embodiment may be equipped with or connected to a server (20) capable of storing patient information, hospital information, and other general information.

[0044] The server (20) may be equipped with a database (22) for storing patient, hospital information, payment information, etc. The hospital operation management system can be configured to load various information from the database (22) of the server (20), execute processing, and transmit the output information to the server (20).

[0045] Meanwhile, the server (20) is equipped with a prediction model (22, or prediction module) for predicting the procedure items and timing for each patient. The prediction model (22) is machine-learned to predict the procedure items and timing for each patient using multiple patient procedure history data (procedure items, procedure timing, dosage, prescription, disease, etc.) as training data.

[0046] FIG. 2 is a flowchart illustrating a hospital operation management method according to one embodiment of the present invention.

[0047] Referring to FIG. 2, the hospital operation management method according to the present embodiment is described as follows: First, one or more of the patient consultation data and procedure history data are transmitted to a prediction model (23) (S10).

[0048] Accordingly, the prediction model (23) predicts the procedure items and timing required for the patient using one or more of the consultation data and procedure history data, and the prediction model (23) transmits the prediction information to the user terminal (10).

[0049] Next, the prediction information predicted by the prediction model (23) is received (S20), and such prediction information may include the scheduled timing of the procedure for patients requiring periodic procedures, procedure items, etc.

[0050] Next, based on the received prediction information, procedure notification information to be sent to the patient is generated (S30), and the procedure notification information is sent to the patient (S40). The procedure notification information may take the form of a message containing the procedure items and timing required for the patient in the near future, and may be sent to the patient's user terminal (10) or personal email account. The procedure notification information can be configured to be sent a preset period before the predicted scheduled time for the procedure.

[0051] In addition to predicting the procedure items and the timing of the procedure, the prediction model (23) can generate customer-specific characteristic and tendency analysis data (e.g., preferred procedure items, skin condition, preferred procedure cycle, etc.) based on the hospital patient's consultation data and procedure history data. Furthermore, the processor (12) can generate customized notification information specialized for each individual patient based on the customer's characteristic and tendency data. For example, customized notification information can be generated by utilizing message phrases, images, etc. specialized for each patient. Based on the customized notification information, the processor (12) can transmit major event notification information and appointment reminder information specialized for each hospital patient.

[0052] Meanwhile, as previously explained, the hospital operation management method of the present invention can be implemented in the form of a computer program, and FIG. 3 illustrates a screen image of a graphic user interface (21) according to this. The graphic user interface (21) can be used to input patient consultation data and procedure history data.

[0053] Referring to FIG. 3, a plurality of selectable menu items (30) are displayed on a graphic user interface (21). In this embodiment, the menu items (30) are exemplified as reservation, consultation, medical treatment, pen chart, medical photo, consent form, payment, procedure management, vital signs, etc. These menu items (30) can be selected via mouse click, touch, etc., and when selected, a window corresponding to the content of the item may be displayed.

[0054] The graphic user interface (21) may be equipped with a patient profile output window (25) that displays the patient's personal information (name, customer number, phone number, address, etc.), and information corresponding to each patient may be displayed on each menu item (30).

[0055] As the user performs user input selecting a consultation item (31) or a treatment item (32), a consultation window (40) or a treatment window (50) is displayed on the display (13) (S20). FIG. 4 illustrates a consultation window (40) displayed on the graphical user interface (21) of the computer program exemplified in FIG. 3, and FIG. 5 illustrates a treatment window (50) displayed on the graphical user interface (21) of the computer program exemplified in FIG. 3.

[0056] Referring to FIG. 4, the consultation window (40) can be described as such. The consultation window (40) can be used by a counselor to input consultation information and non-covered procedure items when consulting with a patient.

[0057] In the consultation window (40), a consultation information input box (41) may be displayed, which includes one or more of a consultation date and time input box, a consultation result input box, a consultation staff input box, and a reception staff input box. When consultation information (e.g., counselor information) is entered through the consultation information input box (41), the information can be set to be saved in the patient profile.

[0058] Additionally, a consultation memo input box (42) that allows input of a consultation memo may be displayed in the consultation window (40). Through this, the content of the consultation can be recorded and shared with the doctor.

[0059] Additionally, a list (71) of scheduled procedure notification information may be displayed in the consultation window (40). According to the present embodiment, the scheduled list (71) is shown displayed in the consultation window (40), but the display location of the scheduled list (71) is not limited thereto and can be set to be displayed in various locations of the graphical user interface.

[0060] The procedure notification information and sending time of the scheduled sending list (71) can be set to be editable by the user. This is useful for editing the automatically generated procedure notification information according to the user's needs or for adjusting the sending time to a different time.

[0061] Meanwhile, in the consultation window (40), a product input box (43) that allows input of non-covered procedure items not covered by health insurance benefits may be displayed. When text is entered into the product input box (43), multiple non-covered procedure items related to the entered text are displayed, and a method of selecting one of them to input a non-covered procedure item may be applied.

[0062] Below the product input box (43), a procedure list output window (44) that displays the products entered through the product input box (43) in a list format can be displayed. Items such as the procedure name, purchase quantity, usage quantity, remaining quantity, and payment amount may be displayed in the procedure list output window (44), and information regarding the entered products for each of the above items may be displayed below.

[0063] In the procedure list output window (44), the amount of the procedure can be changed, and additional amounts and discount amounts can be entered. A checkbox can be displayed to select whether or not to tax. Additionally, the amount of points accumulated by the user can also be entered.

[0064] In the consultation window (40), a treatment total amount output box (45) that outputs the total amount of treatments selected and entered according to the above process may be displayed. In this box, additional amounts and discount amounts entered from the treatment list may be displayed together, and the final payment amount reflecting the additional amounts and discount amounts may be displayed.

[0065] Referring to FIG. 5, the medical window (50) can be used by a doctor to input medical information, covered procedure items, non-covered procedure items, etc. when treating a patient.

[0066] In the medical window (50), a medical information input box (51) including a medical date input box, a medical result input box, and a doctor input box may be displayed, and additionally, a medical record memo box (52) in which a medical record memo can be entered, a symptom progress memo box (53) in which a symptom progress memo can be entered, etc. may be displayed.

[0067] In addition, the medical window (50) may display a disease input box (54) where a disease can be entered, and a disease list output window (55) where the entered disease is displayed.

[0068] Additionally, a prescription input box that allows for the input of a prescription may be displayed in the treatment window (50), and the inputtable prescription items may include covered procedure items and non-covered procedure items.

[0069] Below the prescription input box, a prescription list output window may be displayed, which accumulates the prescriptions entered through the input box and outputs them in a list format. The prescription list output window may display items such as the prescription name, coverage type, patient co-payment status, dosage, and amount, and below that, information regarding each of the above items for the entered prescription may be displayed.

[0070] Non-covered procedure items can be entered through the consultation window (40) exemplified in FIG. 4, and at least one covered or non-covered procedure item can be entered through the treatment window (50) exemplified in FIG. 5 (S30). If the counselor enters only non-covered procedure items through the consultation window (40) and does not perform treatment, they may not perform input through the treatment window (50). The opposite case is also the same. In addition, if both consultation and treatment are performed, the counselor enters non-covered procedure items through the consultation window (40), and the doctor enters prescription items through the treatment window (50).

[0071] Once such user input is completed, the amount to be paid by the patient is calculated based on the amounts corresponding to covered procedure items and non-covered procedure items, and is displayed on the display (13) (S40). In this regard, a payment amount output window (58) is displayed at the bottom of the treatment window (50) exemplified in FIG. 5, and the payment output window may display the amount for covered procedure items, the amount for non-covered procedure items, and the final payment amount separately. The calculation of the final payment amount can be performed by adding the amount corresponding to non-covered items to the co-payment calculated from the amount corresponding to covered procedure items.

[0072] Figures 6 and 7 are screen images illustrating a storage window displayed in the graphic user interface exemplified in Figure 3.

[0073] When the user selects a storage item (33) among multiple menu items (30), a storage window (60) is displayed in the graphic user interface (21).

[0074] FIG. 6 illustrates an example where only non-covered procedure items are entered through the consultation window (40), and the corresponding payment amount information is displayed in the payment window (60). FIG. 7 illustrates an example where both non-covered procedure items are entered through the consultation window (40) and medical treatment items (32) are entered through the medical treatment window (50), and the corresponding payment amount information is displayed in the payment window (60).

[0075] As shown in FIGS. 6 and 7, the receipt window (60) may display a procedure receipt list (61) corresponding to the input of a procedure item through the consultation window (40) and a medical receipt list (62) corresponding to the input of a medical item (32) through the medical window (50).

[0076] At the bottom of the payment window (60), a total payment amount output window (63) displaying information about the total payment amount may be displayed. A payment button (65) may be displayed in the total payment amount output window (63), and the payment system may be activated to pay the corresponding amount when the payment button (65) is pressed. In the total payment amount output window (63), taxable and non-taxable amounts may be displayed separately, and this can be calculated based on the input information of the taxability check box in the procedure list output window (44). In this regard, a taxable / non-taxable amount output window (64) that displays detailed information on taxable / non-taxable amounts may be additionally displayed in the payment window (60).

[0077] According to this, a counselor can input non-covered procedure items through a consultation window (40) while consulting with a patient, and by integrating this with procedure items according to the doctor's treatment to calculate payment information, convenient input by the user is possible in a hospital with a medical specialty that includes non-covered procedures, and the efficiency of information management and hospital operation can be improved.

[0078] Meanwhile, the hospital operation management method according to the embodiment of the present invention described above may be implemented in the form of program code that can be executed through various computer components and recorded on a non-transient computer-readable recording medium. The computer-readable recording medium may include program code, data files, data structures, etc., either individually or in combination. The program code recorded on the computer-readable recording medium may be specially designed and configured for the present invention or may be known and available to those skilled in the art of computer software. Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks, and magnetic tapes; optical recording media such as CD-ROMs and DVDs; magneto-optical media such as floptical disks; and hardware devices specially configured to store and execute program code, such as ROM, RAM, and flash memory. Examples of program code include machine code, such as that generated by a compiler, as well as high-level language code that can be executed by a computer using an interpreter, etc. The hardware device may be modified into at least one software module to perform processing according to the present invention, and vice versa.

[0079] Although the present invention has been described above with reference to specific embodiments, those skilled in the art will understand that various modifications and changes can be made to the invention without departing from the spirit and scope of the invention as described in the following claims. Explanation of the symbols

[0081] 10: User terminal 11: User Input Section 12: Processor 13: Display 14: Memory 20: Server 21: Graphic User Interface 25: Patient Profile Output Window 30: Menu Item 31: Consultation Items 32: Treatment Items 33: Storage Items 40: Consultation Window 41: Consultation Information Input Box 42: Consultation Memo Input Box 43: Product Input Box 44: Procedure List Output Window 45: Print total procedure amount box 50: Consultation Window 51: Medical Information Input Box 52: Medical Record Memo Box 53: Symptom Course Memo Box 54: Corporal Input Box 55: Corporal List Output Window 56: Prescription input box 57: Prescription List Output Window 58: Payment Amount Output Window 60: Storage window 61: Procedure Payment List 62: Medical Payment List 63: Total Payment Amount Output Window 64: Taxable / Non-taxable Amount Output Window 65: Storage button 71: Scheduled Shipment List

Claims

Claim 1 A hospital operation management method using a machine-learned prediction model to predict a procedure item and timing for each patient using multiple patient-specific procedure history data as training data, comprising: a step of transmitting one or more of a patient's consultation data and procedure history data to the prediction model; a step of receiving prediction information predicted by the prediction model using one or more of the consultation data and procedure history data; and a step of generating procedure notification information to be transmitted to the patient based on the received prediction information and transmitting the procedure notification information to the patient. Claim 2 A hospital operation management method according to claim 1, characterized in that the prediction information includes the scheduled timing of a procedure for a patient requiring periodic procedures. Claim 3 A hospital operation management method according to paragraph 2, characterized in that the procedure notification information is set to be transmitted a predetermined period prior to the scheduled time of the procedure. Claim 4 A hospital operation management method according to claim 1, wherein the prediction model generates customer-specific characteristic and tendency analysis data based on hospital patient consultation data and procedure history data, and generates customized notification information specialized for each individual patient based on the characteristic and tendency analysis data. Claim 5 A hospital operation management method characterized by further including, in paragraph 4, the step of transmitting major event notification information and appointment reminder information specialized for each patient based on the customized notification information. Claim 6 A hospital operation management method characterized by further including the step of outputting a graphical user interface to a display for inputting patient-specific consultation data and procedure history data in claim 1. Claim 7 A hospital operation management method according to claim 6, characterized in that the graphic user interface displays a list of scheduled sending of procedure notification information. Claim 8 A hospital operation management method according to claim 7, characterized in that the procedure notification information and the sending time of the above-mentioned scheduled sending list are set to be modifiable by the user. Claim 9 A hospital operation management method according to claim 6, characterized in that the graphic user interface displays a plurality of menu items that allow the selection of consultation items and treatment items. Claim 10 A hospital operation management method according to claim 9, characterized in that a consultation window or a treatment window is displayed on the display according to user input selecting the consultation item or the treatment item. Claim 11 A hospital operation management method according to claim 10, characterized in that, as at least one of inputting a non-covered procedure item through the consultation window and inputting a covered or non-covered procedure item through the treatment window is executed, the amount to be received by the patient is calculated based on the amounts corresponding to the covered procedure item and the non-covered procedure item and is displayed on the display. Claim 12 A hospital operation management method according to claim 11, characterized in that the consultation window displays: a product input box capable of inputting the non-covered procedure item; and a procedure list output window that outputs the products entered through the product input box in a list format. Claim 13 A hospital operation management method according to Clause 12, characterized in that the procedure list output window is configured to allow the input of additional amounts and discount amounts so that the amount of the procedure can be changed. Claim 14 A hospital operation management system comprising: a user input unit for receiving one or more of patient consultation data and procedure history data from a user; a processor for processing information received through the user input unit; and a communication module for transmitting procedure notification information generated by the processing of the processor to a patient, wherein the processor is configured to execute a method according to any one of claims 1 to 13. Claim 15 A non-temporary computer-readable recording medium having program code recorded thereon for executing a method according to any one of paragraphs 1 through 13.

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