Method for providing service information and electronic apparatus supporting thereof

Abstract

A method for providing information regarding after-sales service in an electronic device is disclosed, comprising: a step of verifying an order list containing information regarding a product ordered by a customer; a step of providing information regarding a product capable of after-sales service among one or more products based on information regarding one or more products included in the order list; a step of receiving a request input for after-sales service from a customer corresponding to the product capable of after-sales service; a step of receiving information regarding a symptom subject to after-sales service based on a symptom list provided corresponding to information regarding a product subject to after-sales service verified based on the request input; a step of obtaining information on a desired visit date; and a step of generating a service event for after-sales service based on at least some of the request input, information regarding one or more symptoms selected from the symptom list, and information on the desired visit date.

Description

Technology Field

[0001] The present invention relates to an electronic device and method for providing information regarding a service, and specifically, to an electronic device and method for providing information regarding an application for after-sales service to be provided for a product sold to a customer, information regarding a worker performing the after-sales service, and information regarding the supply of parts. Background Technology

[0002] With the development of electronic technology, e-commerce has established itself as a sector of shopping. Customers can purchase goods online without having to visit shopping malls, markets, or physical stores, and the goods purchased online are delivered to the address requested by the customer.

[0003] In the case of e-commerce, since the provision of detailed and accurate product information has a significant impact on service satisfaction, discussions are underway regarding various measures to provide more detailed and accurate information.

[0004] Meanwhile, in e-commerce services, providing after-sales service for electrical or electronic products manufactured by SMEs (Small and Medium-sized Enterprises) can be difficult depending on the capabilities of the respective manufacturers. This can be a factor hindering the rate at which customers purchase products from these manufacturers through e-commerce services. Furthermore, as e-commerce shopping becomes more widespread, the volume of data that must be processed by servers providing e-commerce services is becoming increasingly massive; consequently, there is a growing need to propose efficient methods for providing various information related to e-commerce services.

[0005] In this regard, prior art documents such as KR101756594B1 or KR101500849B1 may be referenced. The problem to be solved

[0006] According to the method of the present invention, an electronic device can provide after-sales service for an electric product or electronic product sold in an e-commerce service.

[0007] According to the method of the present invention, an electronic device can provide integrated after-sales service, which is difficult for the manufacturer to support, along with the sale of products in an e-commerce service.

[0008] According to the method of the present invention, an electronic device can integrate and perform service event management regarding a request for after-sales service from a customer, management of workers assigned to perform after-sales service, and inventory management of parts required for after-sales service in order to provide after-sales service.

[0009] The technical problems to be solved by the present invention are not limited to those mentioned above, and other technical problems not mentioned will be clearly understood by those skilled in the art to which the present invention belongs from the description below. means of solving the problem

[0010] Various embodiments may provide a method for providing information regarding after-sales service and an electronic device supporting the same.

[0011] A method for providing information regarding after-sales service in an electronic device according to various embodiments disclosed in this document may include: checking an order list containing information regarding a product ordered by a customer; providing information regarding a product capable of after-sales service among one or more products based on information regarding one or more products included in the order list; receiving a request input for after-sales service from a customer corresponding to the product capable of after-sales service; receiving information regarding a symptom subject to after-sales service based on a symptom list provided corresponding to information regarding a product subject to after-sales service, which is confirmed based on the request input; obtaining information on a desired visit date; and generating a service event for after-sales service based on at least some of the request input, information regarding one or more symptoms selected from the symptom list, and information on the desired visit date.

[0012] In an embodiment, the step of providing information regarding the product capable of after-sales service may further include the step of providing an order list page regarding the customer's product order list; and the step of receiving the request input based on the input to a user interface regarding an after-sales service request provided on the order list page in correspondence with the product capable of after-sales service.

[0013] In an embodiment, the information providing method may further include the step of providing an image input interface for receiving image information regarding a symptom subject to after-service; and the step of generating service event information regarding a service event, including image information received using the image input interface.

[0014] In an embodiment, the step of receiving information regarding the symptoms may further include: a step of verifying item information corresponding to the product based on information regarding the product subject to after-service; and a step of providing a list of symptoms regarding one or more symptoms verified based on the item information.

[0015] In an embodiment, the step of receiving information regarding the symptoms may further include: receiving information regarding a symptom selected from the symptom list; and providing information regarding a method that the customer can directly repair based on the information regarding the selected symptom.

[0016] In an embodiment, the step of obtaining the desired visit date information may further include: providing a desired visit date setting page regarding the selection of a desired visit date based on center operation information; and obtaining the desired visit date information based on customer input received from the desired visit date setting page.

[0017] In an embodiment, the center operation information is verified based on address information corresponding to the customer and information regarding the product subject to the after-service, in a method of providing information.

[0018] In an embodiment, the center operation information may include information regarding daily available personnel corresponding to the center providing the after-service.

[0019] In an embodiment, the information providing method may further include the steps of: transmitting service event information regarding the generated service event to a worker device; generating information regarding the confirmation of the service event based on an input received from the worker device in response to the service event information; and providing the information regarding the confirmation of the service event to a device corresponding to the customer.

[0020] In an embodiment, the information providing method may further include the step of providing a page regarding a list of products for sale, which includes one or more products for sale for a customer to purchase; and the step of displaying information regarding the availability of after-sales service on the page regarding the list of products for sale, corresponding to one or more products among the one or more products included in the list of products for sale that are eligible for after-sales service and are identified based on product information.

[0021] In an embodiment, the information providing method may further include the step of providing a product sales detail page for a customer to purchase a product; the step of verifying information regarding the availability of after-sales service based on product information corresponding to the product sales detail page; and the step of displaying information regarding the availability of after-sales service corresponding to a product on the product sales detail page based on the verification.

[0022] An electronic device according to various embodiments disclosed in this document comprises a communication unit; storage; and a processor, wherein the processor checks an order list containing information regarding a product ordered by a customer, provides information regarding a product among the one or more products that is eligible for after-sales service based on information regarding one or more products included in the order list, receives a request input for after-sales service from a customer corresponding to the product eligible for after-sales service, receives information regarding a symptom subject to after-sales service based on a symptom list provided corresponding to information regarding a product subject to after-sales service confirmed based on the request input, obtains information regarding a desired visit date, and may be configured to generate a service event for after-sales service based on at least some of the request input, information regarding one or more symptoms selected from the symptom list, and information regarding the desired visit date. Effects of the invention

[0023] According to the method of the present invention, an electronic device can provide after-sales service for an electric product or electronic product sold in an e-commerce service.

[0024] According to the method of the present invention, an electronic device can enhance the marketability, sales rate, and customer experience of a product by integrating and providing after-sales service, which is difficult for the product manufacturer to support, along with the sale of the product in an e-commerce service.

[0025] According to the method of the present invention, an electronic device integrates the management of service events regarding requests for after-sales service from customers, the management of workers assigned to perform after-sales service, and the management of inventory of parts required for after-sales service in order to provide after-sales service, thereby enabling efficient operation of e-commerce services and after-sales services.

[0026] The effects obtainable from the present invention are not limited to those mentioned above, and other unmentioned effects will be clearly understood by those skilled in the art from the description below. Brief explanation of the drawing

[0027] FIG. 1 is a drawing for illustrating an information providing system in which a method for providing information regarding after-sales service by an electronic device according to various embodiments can be implemented. FIG. 2 is a diagram illustrating the configuration of an electronic device, a customer device, a worker device, and a database according to various embodiments. FIG. 3 is a drawing illustrating after-sales service being provided to a customer according to various embodiments. FIG. 4 is a flowchart of the operation in which an electronic device generates service event information in various embodiments. FIG. 5 is a drawing illustrating an after-sales service application page provided by an electronic device according to various embodiments. FIG. 6 is a diagram illustrating an entry path for an after-sales service application provided by an electronic device according to one embodiment. FIG. 7 is a drawing for illustrating an order list page provided by an electronic device according to one embodiment. FIG. 8 is a drawing for illustrating a list of symptoms subject to after-service according to one embodiment. FIG. 9 is a diagram illustrating a page for setting a desired visit date for an after-sales service request according to one embodiment. FIG. 10 is a drawing for illustrating an image information input page provided by an electronic device according to one embodiment. FIG. 11 is a drawing illustrating an after-service application completion page provided by an electronic device according to one embodiment. FIG. 12 is a flowchart of an operation in which an electronic device according to various embodiments determines a service event. FIG. 13 is a drawing for illustrating an after-sales service request history page provided by an electronic device according to one embodiment. FIG. 14 is a drawing for illustrating an after-sales service detail page provided by an electronic device according to one embodiment. FIG. 15 is a flowchart of the operation of an electronic device according to various embodiments that provides a sales target list page. FIG. 16 is a drawing for illustrating a sales target list page provided by an electronic device according to one embodiment. FIG. 17 is a drawing for illustrating a product sales detail information page provided by an electronic device according to one embodiment. FIG. 18 is a drawing for illustrating a sales product search page provided by an electronic device according to one embodiment. Specific details for implementing the invention

[0028] The following embodiments are combinations of the components and features of various embodiments in a predetermined form. Each component or feature may be considered optional unless otherwise explicitly stated. Each component or feature may be implemented in a form not combined with other components or features. Additionally, various embodiments may be constructed by combining some components and features. The order of operations described in various embodiments may be changed. Some components or features of one embodiment may be included in another embodiment, or may be replaced with corresponding components or features of another embodiment.

[0029] In the description of the drawings, procedures or steps that could obscure the essence of the various embodiments were not described, nor were procedures or steps that can be understood by a person of ordinary knowledge in the relevant technical field described.

[0030] Throughout the specification, when a part is described as "comprising" or "including" a component, this means that, unless specifically stated otherwise, it does not exclude other components but may include additional components. Furthermore, terms such as "...part," "...unit," and "module" as used in the specification refer to a unit that performs at least one function or operation, and this may be implemented in hardware, software, or a combination of hardware and software. Additionally, "one (a or an)," "one," "the," and similar related terms may be used in the context describing various embodiments (particularly in the context of the following claims) in both singular and plural forms, unless otherwise indicated in the specification or clearly contradicted by the context.

[0031] Hereinafter, preferred embodiments according to various examples will be described in detail with reference to the accompanying drawings. The detailed description disclosed below, together with the accompanying drawings, is intended to describe exemplary embodiments of various examples and is not intended to represent the only embodiment.

[0032] In addition, specific terms used in various embodiments are provided to aid in understanding the various embodiments, and the use of such specific terms may be modified in other forms within the scope of not departing from the technical concept of the various embodiments.

[0033] At this time, it will be understood that each block of the process flow diagrams and combinations of the flow diagrams can be executed by computer program instructions. Since these computer program instructions can be loaded into the processor of a general-purpose computer, a special-purpose computer, or other programmable data processing equipment, the instructions executed through the processor of the computer or other programmable data processing equipment create means to perform the functions described in the flow diagram block(s). Since these computer program instructions can also be stored in computer-available or computer-readable memory that can be directed toward the computer or other programmable data processing equipment to implement the function in a specific way, the instructions stored in computer-available or computer-readable memory can also produce a manufactured item containing the means of instruction to perform the function described in the flow diagram block(s). Since computer program instructions can be loaded onto a computer or other programmable data processing equipment, instructions that perform a series of operation steps on the computer or other programmable data processing equipment to create a process executed by the computer can also provide steps for executing the functions described in the flowchart block(s).

[0034] Additionally, each block may represent a module, segment, or part of code containing one or more executable instructions for executing a specified logical function(s). It should also be noted that in some alternative execution examples, the functions mentioned in the blocks may occur out of order. For instance, two blocks described in succession may actually be executed substantially simultaneously, or the blocks may be executed in reverse order according to their corresponding functions.

[0035] FIG. 1 is a drawing for explaining an information providing system (100) in which a method of providing information regarding after-sales service can be implemented by an electronic device according to various embodiments.

[0036] Referring to FIG. 1, an information providing system (100) that provides information regarding after-sales service according to various embodiments may be implemented in various types of devices. For example, the information providing system (100) may be implemented in an electronic device (101), a customer device (102), a worker device (103), and a database (104). In other words, the electronic device (101), the customer device (102), the worker device (103), and the database (104) may perform operations according to various embodiments of the present disclosure based on the information providing system (100) implemented in each device. Meanwhile, the information providing system (100) according to various embodiments may be implemented in a wider variety of electronic devices and servers, not limited to those illustrated in FIG. 1.

[0037] An electronic device (100) according to various embodiments may be a device that performs wireless and wired communication with a customer device (102), a worker device (103), and a database (104), and includes storage having a large storage capacity. For example, the electronic device (101) may be a cloud device connected to one or more user devices (102) and one or more worker devices (103).

[0038] The customer device (102) according to various embodiments may be a device that can be used by a personal user, such as a desktop PC, tablet PC, or mobile terminal. In addition, other electronic devices that perform similar functions may be used as the customer device (102).

[0039] The worker device (103) according to various embodiments may be a device that can be used by a personal user, such as a desktop PC, tablet PC, mobile terminal, or PDA (Personal Digital Assistant). In addition, other electronic devices that perform similar functions may be used as the worker device (103).

[0040] An information providing system (100) according to various embodiments may include various modules for operation. The modules included in the information providing system (100) may be computer code or one or more instructions implemented to enable a physical device (e.g., electronic device (101)) in which the information providing system (100) is implemented (or included in the physical device) to perform a specified operation. In other words, the physical device in which the information providing system (100) is implemented may store a plurality of modules in memory in the form of computer code, and when the plurality of modules stored in memory are executed, the plurality of modules may cause the physical device to perform specified operations corresponding to the plurality of modules.

[0041] According to an embodiment, the system (100) providing item information may further include a network that supports the transmission and reception of information between at least some of an electronic device (101), a customer device (102), a worker device (103), a database (104), and other external devices.

[0042] The electronic device (101), customer device (102), and worker device (103) of the information providing system (100) may each include a transceiver, memory (storage), and a processor. The database (104) may include at least one of a transceiver, memory, and a processor. Additionally, each of the electronic device (101), customer device (102), worker device (103), and database (104) represents a unit that processes at least one function or operation, which may be implemented as hardware or software, or a combination of hardware and software.

[0043] Meanwhile, throughout the embodiments, the electronic device (101), customer device (102), worker device (103), and database (104) are referred to as separate devices and servers, but they may have a logically separated structure and may be implemented by functions separated from a single device or server. For example, at least some of the worker device (103) and database (104) may be included in the electronic device (101) or combined with the electronic device (101) to form a single unit. However, even in such cases, a series of information provision methods performed by data transmission and reception between the electronic device (101), customer device (102), worker device (103), and database (104) may be performed similarly. In the case of a device included in the electronic device (101) or combined with the electronic device (101) to form a single unit, communication with the electronic device (101) may be understood as a process of exchanging data between its components (e.g., with the processor of the electronic device (101)) within the device.

[0044] For convenience of explanation, embodiments are described below in which the customer device (102), the worker device (103), and the database (104) exist as separate devices or servers from the electronic device (101). The following description may also apply in cases where at least some of the customer device (102), the worker device (103), and the database (104) are included in the electronic device (101) or combined with the electronic device (101) to form a single unit.

[0045] According to one embodiment, the electronic device (101), customer device (102), worker device (103), and database (104) may include a number of computer systems or computer software implemented as network servers. For example, at least some of the electronic device (101), customer device (102), worker device (103), and database (104) may refer to computer systems and computer software that are connected to sub-devices capable of communicating with other network servers via a computer network such as an intranet or the Internet, receive requests for work execution, perform the work, and provide the results. In addition, at least some of the electronic device (101), customer device (102), worker device (103), and database (104) may be understood in a broad sense as including a series of applications capable of operating on a network server and various databases built internally. For example, at least some of the electronic device (101), customer device (102), worker device (103), and database (104) can be implemented using a network server program provided in various ways depending on the operating system, such as DOS, Windows, Linux, UNIX, or MacOS.

[0046] According to one embodiment, the database (104) may be referred to as an internal database. An internal database may mean a database that operates as a physical or functional unit with the electronic device (101). For example, the electronic device (101) may request data from the internal database to receive the requested data from the internal database, store necessary data in the internal database, or modify and change the stored data. For example, the database (104) may include a database related to product sales services (e-commerce services) provided by the electronic device (101) and a database related to after-sales service for sold products.

[0047] FIG. 2 is a diagram illustrating the configuration of an electronic device, a customer device, a worker device, and a database according to various embodiments.

[0048] Referring to FIG. 2, the electronic device (101), customer device (102), and worker device (103) may include an input / output unit (210), a communication unit (220), a storage (230), and a processor (240).

[0049] The input / output unit (210) may be various interfaces or connection ports that receive user input or output information to the user. The input / output unit (210) may include an input module and an output module, wherein the input module receives user input from the user. User input may be in various forms, including key input, touch input, and voice input. Examples of input modules capable of receiving such user input include traditional keypads, keyboards, and mice, as well as touch sensors that detect user touch, microphones that receive voice signals, cameras that recognize gestures through image recognition, proximity sensors that include at least one of an illuminance sensor or an infrared sensor that detects user approach, motion sensors that recognize user movements through accelerometers or gyroscopes, and various other input means that detect or receive various forms of user input. The input module according to the embodiment of the present disclosure may include at least one of the devices listed above. Here, the touch sensor may be implemented as a piezoelectric or capacitive touch sensor that detects touch through a touch panel or touch film attached to a display panel, or as an optical touch sensor that detects touch by an optical method. In addition, the input module may be implemented in the form of an input interface (USB port, PS / 2 port, etc.) that connects an external input device receiving user input, instead of a device that detects user input itself. Furthermore, the output module may output various types of information. The output module may include at least one of a display that outputs video, a speaker that outputs sound, a haptic device that generates vibration, and various other forms of output means. In addition, the output module may be implemented in the form of a port-type output interface that connects the individual output means described above.

[0050] For example, an output module in the form of a display can display text, still images, and videos. The display may include at least one of a liquid crystal display (LCD), a light emitting diode (LED) display, an organic light emitting diode (OLED) display, a flat panel display (FPD), a transparent display, a curved display, a flexible display, a 3D display, a holographic display, a projector, and other various types of devices capable of performing image output functions. Such a display may also be in the form of a touch display integrated with the touch sensor of the input module.

[0051] The communication unit (220) can communicate with other devices. Accordingly, the electronic device (101), the customer device (102), and the worker device (103) can transmit and receive information with other devices through the communication unit. For example, the electronic device (101) and the customer device (102), or the electronic device (101) and the worker device (103) can communicate with each other or with other devices using the communication unit.

[0052] Here, communication, that is, the transmission and reception of data, can be performed via wired or wireless means. To this end, the communication unit may be composed of a wired communication module that connects to the internet, etc., through a LAN (Local Area Network), a mobile communication module that connects to a mobile communication network via a mobile communication base station to transmit and receive data, a short-range communication module that uses a communication method of the WLAN (Wireless Local Area Network) family such as Wi-Fi or a communication method of the WPAN (Wireless Personal Area Network) family such as Bluetooth or Zigbee, a satellite communication module that uses a GNSS (Global Navigation Satellite System) such as GPS (Global Positioning System), or a combination thereof.

[0053] Storage (230) can store various types of information. Storage can store data temporarily or semi-permanently. For example, the storage of the electronic device (101) may store an operating system (OS) for operating the electronic device (101), data for hosting a website, or data regarding a program or application (e.g., a web application) for generating Braille. In addition, storage can store modules in the form of computer code as described above.

[0054] Examples of storage (230) may include a hard disk drive (HDD), a solid state drive (SSD), flash memory, ROM (Read-Only Memory), and RAM (Random Access Memory). These storage may be provided as an internal type or a removable type.

[0055] The processor (240) controls the overall operation of the electronic device (101), the customer device (102), and the worker device (103). To this end, the processor (240) performs computation and processing of various information and can control the operation of the components of the electronic device (101). For example, the processor (240) may execute a program or application to provide information regarding after-sales service. The processor (240) may be implemented as a computer or a similar device according to hardware, software, or a combination thereof. In terms of hardware, the processor (240) may be implemented in the form of an electronic circuit that processes electrical signals to perform control functions, and in terms of software, it may be implemented in the form of a program that drives the hardware processor (240). Meanwhile, unless otherwise specifically mentioned in the following description, the operation of the electronic device (101), the customer device (102), and the worker device (103) may be interpreted as being performed under the control of the processor (240). That is, when the modules implemented in the information providing system (100) described above are executed, the modules can be interpreted as the processor (240) controlling the electronic device (101), customer device (102), and worker device (103) to perform the following operations.

[0056] In summary, various embodiments may be implemented through various means. For example, various embodiments may be implemented by hardware, firmware, software, or a combination thereof.

[0057] In the case of implementation by hardware, the method according to various embodiments may be implemented by one or more ASICs (application specific integrated circuits), DSPs (digital signal processors), DSPDs (digital signal processing devices), PLDs (programmable logic devices), FPGAs (field programmable gate arrays), processors, controllers, microcontrollers, microprocessors, etc.

[0058] In the case of implementation by firmware or software, the method according to various embodiments may be implemented in the form of modules, procedures, or functions that perform the functions or operations described below. For example, software code may be stored in memory and executed by a processor. The memory may be located inside or outside the processor and may exchange data with the processor by various known means.

[0059] Hereinafter, various embodiments are described in more detail based on the technical concept described above. The previously explained contents may be applied to the various embodiments described below. For example, undefined operations, functions, terms, etc. in the various embodiments described below may be performed and explained based on the previously explained contents.

[0060] In the following description, various embodiments are described on the premise that the electronic device (101) performs an operation of providing information regarding after-sales service, and according to the various embodiments, the electronic device (101) can transmit and receive information related to the operation of providing information with a customer device (102) and a worker device (103) connected to the electronic device (101).

[0061] FIG. 3 is a drawing illustrating after-sales service being provided to a customer according to various embodiments.

[0062] Referring to FIG. 3, after-sales service provided by the electronic device (101) may be performed by one or more workers corresponding to a service center (31). The service center (31) may correspond to a set of workers (310) including one or more workers.

[0063] In an embodiment, the service center (31) may be one of a plurality of service centers corresponding to different service regions. Some of the plurality of service centers may manage after-sales service requests occurring in their respective corresponding service regions (regional service centers), and one or more service centers corresponding to other parts may exist independently of the region (backup service centers). That is, the meaning of being independent of the region is that it may be a service center responsible for the entire region or multiple regions. The electronic device (101) may preferentially assign a service event to a regional service center based on center operation information for each center, and may assign the service event to a backup service center if the available personnel of the regional service center are insufficient based on the center operation information of the regional service center. The center operation information may include schedule information for one or more workers corresponding to the center. The service center operation information may include quota information regarding one or more quotas and information regarding available personnel (workers) by date corresponding to the quotas. The quota information may include information regarding available personnel and schedules for each quota and information regarding products capable of providing after-sales service corresponding to the quotas. The electronic device (101) can update center operation information in response to service event information, such as information regarding the status of a service event. For example, when the status of a service event is in a specific state (e.g., a state where the schedule is confirmed), the center operation information can be updated based on the schedule information of the service event.

[0064] According to one embodiment, a regional service center may correspond to a designated region and may also correspond to a designated product category. That is, some service centers may be assigned only service events related to products corresponding to a designated product category. The electronic device (101) may assign service events to service centers corresponding to a product category based on the product category identified based on service request information. At this time, the region handled by the regional service center or the region corresponding to the service center may be set to correspond to the address (30) designated (requesting after-sales service) by the customer (301) requesting after-sales service (hereinafter referred to as service). In an embodiment, each of one or more service centers may correspond to information regarding one or more products subject to after-sales service. For example, each service center may be designated with a category of the corresponding after-sales service target product (302) (e.g., air conditioner (AC), home appliance (CE), built-in product (Built-In), etc.). A service center (31) may have a relationship corresponding to at least some of the multiple product categories.

[0065] A service center (31) may be assigned a service event regarding after-sales service based on an after-sales service request received from a customer device (102) corresponding to a customer (301). An electronic device (101) may generate a service event based on request information regarding the service request. An electronic device (101) may assign a service event corresponding to the customer's (301) request to the service center (31) based on service event information regarding the service event generated based on the request information. An electronic device (101) may provide information regarding the service event to a worker (311) who has been assigned the corresponding service event among a worker set (310) corresponding to the service center (31), and may update the service event information based on the information received from the assigned worker (311). One or more workers included in the worker set (310) may be divided into one or more quotas and managed. According to one embodiment, one or more quotas are concepts for classifying one or more workers based on at least some of the information regarding a service area and a product that is the target of the service, for example, workers corresponding to a specific quota are responsible for after-sales service for a region corresponding to one or more designated zip codes and can be responsible for after-sales service for a product corresponding to a designated product category. The electronic device (101) may assign a service event assigned to a service center (31) to one of the quotas identified based on product category information and address information among the one or more quotas corresponding to the service center, and may assign it to one of the one or more workers included in said quota.

[0066] The service center (31) can support the installation of one or more products (330). When a customer (301) purchases a product (330) through an e-commerce service provided by the electronic device (101), the service center (31) can support the installation of the product (330) purchased by the customer (301) at the address (30) requested by the customer (301) by delivering it to the customer's home.

[0067] In an embodiment, the service center (31) may hold a parts inventory (320) containing one or more parts. The worker (311) may be assigned a part (321) corresponding to an assigned service event. At this time, the parts inventory (320) may also be managed by the materials center (32). The materials center (32) and the service center (31) each hold and manage the parts inventory (320), and the materials center (32) may supply the parts required by the service center (31). The materials center (32) may correspond to one or more service centers (31). The worker (311) is assigned a part (321) included in the parts inventory (320) from the service center (31), and uses the part (321) to provide after-sales service for a product (302) that is the subject of after-sales service, and the electronic device (101) may update information regarding the parts inventory based on at least some of the information regarding the part assignment and the part usage information that is input when the service provision is completed.

[0068] In an embodiment, the service center (31) may request the material center (32) to supply parts based on information regarding the parts inventory. If the material center (32) does not have parts inventory corresponding to the supply request, the service center (31) or the material center (32) may order parts from the manufacturer (33). The electronic device (101) may provide information regarding the parts inventory, and the information regarding the parts inventory may include parts inventory information within the service center and parts inventory information within the material center.

[0069] FIG. 4 is a flowchart of the operation in which an electronic device generates service event information in various embodiments.

[0070] According to various embodiments, the electronic device (101) can check the customer's purchase list (S401). The electronic device (101) can check the customer's purchase list based on input from the customer device that wishes to enter an after-service request page for requesting after-service. The input wishing to enter the after-service request page may be received, for example, from the user interface of a personal page provided corresponding to a customer account. The electronic device (101) can provide after-service for products eligible for after-service, corresponding to at least some of the products sold to the customer through the e-commerce service, and can receive customer input for entering the after-service request page. The electronic device (101) can check the customer's purchase list or order list based on such customer input.

[0071] According to various embodiments, the electronic device (101) can check information regarding products eligible for after-sales service among the purchase list. The electronic device (101) can provide the confirmed information regarding products eligible for after-sales service to the customer device (102) (S402). According to one embodiment, the electronic device (101) can check product information regarding products sold (ordered or purchased by the customer), and the product information may include at least some of the following: whether after-sales service is available, whether a free warranty period is available, and product category information. Based on the information regarding whether after-sales service is available, the electronic device (101) can check information regarding products eligible for after-sales service among the purchase list.

[0072] According to various embodiments, the electronic device (101) may receive an after-service request input in response to information regarding products eligible for after-service (S403). According to one embodiment, the electronic device (101) may provide a customer with a list of products eligible for after-service, which is identified in a purchase list based on product information. The electronic device (101) may provide a list of products eligible for after-service on an after-service application page.

[0073] According to one embodiment, the electronic device (101) may provide a page (order list page) regarding a list of products that a customer has previously purchased or ordered through an e-commerce service, and in the product order list, may provide information regarding after-sales service requests and / or a user interface regarding requests corresponding to products for which after-sales service is available. The electronic device (101) may receive after-sales service requests based on input to the user interface regarding requests provided on the product order list page (S403).

[0074] According to various embodiments, the electronic device (101) may receive information regarding symptoms subject to after-service (S404). The electronic device (101) may check symptom list information in response to an after-service request. The electronic device (101) may check product information regarding the product subject to after-service confirmed from the after-service request. The electronic device (101) may check a symptom list containing information regarding one or more symptoms based on the product information. According to one embodiment, the electronic device (101) may store a symptom list containing information regarding one or more corresponding symptoms for each product. According to one embodiment, the electronic device (101) may store information regarding one or more corresponding symptoms for each product item or category. For example, if the product item is a TV, the electronic device (101) may store a symptom list corresponding to the item called TV, and the electronic device (101) may provide a symptom list corresponding to the product subject to after-service to the customer device (102) based on category information or item information. The electronic device (101) can receive information regarding symptoms subject to after-service based on a list of symptoms. According to one embodiment, the electronic device (101) can receive information regarding symptoms based on an input selecting at least some of the information regarding one or more symptoms included in the list of symptoms. The electronic device (101) can request detailed information regarding the selected symptoms and receive detailed information regarding the symptoms from the customer device (102) in response to the request.

[0075] According to one embodiment, the electronic device (101) may provide information regarding a self-repair method to the customer device (102) based on information regarding symptoms. For example, among one or more symptoms included in a list of symptoms, some symptoms may be easily resolved by the customer directly without a service visit by a worker. The electronic device (101) may verify information regarding symptoms selected based on the list of symptoms and provide information regarding a self-repair method verified based on the information regarding symptoms to the customer device (102). In this case, the electronic device (101) may also provide a user interface to the customer device (102) that allows it to stop the request for after-sales service.

[0076] According to various embodiments, the electronic device (101) may receive information on a desired visit date (S405). The electronic device (101) may provide a page for setting a desired visit date. The electronic device (101) may receive information on a desired visit date based on customer input received through the page for setting a desired visit date. According to one embodiment, the page for setting a desired visit date may be provided based on center operation information. The electronic device (101) may provide information regarding a desired visit date that a customer can select based on center-specific and date-specific available personnel information confirmed based on center operation information. According to one embodiment, the electronic device (101) may identify a center to provide after-sales service based on address information confirmed based on customer information or order information for a product subject to after-sales service, and may provide a page for setting a desired visit date based on the center operation information of the identified center. According to one embodiment, each service center may be determined based on the category or item of the product subject to after-sales service, in addition to the after-sales service location. For example, there may be service centers that provide services only for designated categories or items. The electronic device (101) can identify a center that responds to an after-service request based on product category or product item information corresponding to the center, which is identified based on center information. The electronic device (101) can provide a page for setting a desired visit date based on center operation information of the center, which is identified based on at least some of the address information and product information.

[0077] According to various embodiments, the electronic device (101) can generate a service event (S406). The electronic device (101) can generate a service event in response to an after-service request. The electronic device (101) can generate service event information regarding the service event in response to the generation of the service event. According to one embodiment, the service event information may include at least some of customer information regarding the customer who requested after-service, product information subject to after-service, schedule information corresponding to the after-service request, symptom information subject to after-service, and status information of the service event. According to one embodiment, the status information regarding the status of the service event may include at least some of the following: a state in which the service event is assigned to a service center, a state in which it is assigned to one of one or more quotas included in the assigned service center, a state in which a worker is assigned, a state in which the service provision schedule is confirmed, a state in which the service provision is completed, a state in which the service provision is not completed, and a state in which the service provision is canceled. According to one embodiment, the status information of a service event may include at least some of the following states: a state where the service is being requested, a state where the request is completed, a state where the service event is confirmed, a state where the service event is completed, a state where the service event is incomplete, and a state where the service event is canceled.

[0078] FIG. 5 is a diagram illustrating an after-sales service request page provided by an electronic device according to various embodiments.

[0079] FIG. 6 is a diagram illustrating an entry path for an after-sales service application provided by an electronic device according to one embodiment.

[0080] FIG. 7 is a drawing for illustrating an order list page provided by an electronic device according to one embodiment.

[0081] Referring to FIG. 5, an electronic device (101) may provide an after-service request page (500) to a customer device (102). The after-service request page (500) may display information regarding products subject to after-service among the customer's purchase list (or order list). According to one embodiment, information regarding products subject to after-service may be provided as a list of products (510) for which after-service is available. According to one embodiment, the after-service request page (500) may provide information regarding the purchase of products, such as product information (511) and information regarding the purchase date (512), and may provide a selection icon (513) for selecting one of one or more products for which after-service is available.

[0082] Referring to FIG. 6, the electronic device (101) may provide an after-service request page (500) based on various paths. The electronic device (101) may provide a button (601) regarding an after-service request provided on a personal page (600) provided in correspondence with a customer account, and may provide an entry page (610) for an after-service request based on an input corresponding to the button (601). The entry page (610) may display information regarding the provision of after-service on at least a portion. The entry page (610) may include a sales list page entry button (611) for entering a sales list page where a customer can purchase a product eligible for after-service. The entry page (610) may provide a button (612) for providing an explanation page regarding frequently asked questions about after-service. An after-service request page (500) can be provided in response to customer input corresponding to a button (613) for entering the after-service request page (500) provided by the entry page (610).

[0083] Referring to FIG. 7, the electronic device (101) may provide an order list page (700). The electronic device (101) may provide information regarding one or more products that a customer has already ordered, which is displayed on the order list page (700). The electronic device (101) may provide an after-service request button (720) corresponding to a product information area (710) regarding a product that is eligible for after-service among the customer order list. According to one embodiment, the electronic device (101) may provide an after-service request page (500) based on an input corresponding to the after-service request button (720), or receive an after-service request for a product corresponding to the product information area (710) without providing an after-service request page (500).

[0084] FIG. 8 is a drawing for illustrating a list of symptoms subject to after-service according to one embodiment.

[0085] Referring to FIG. 8, the electronic device (101) may provide a symptom list page (800). The symptom list page (800) may be provided in response to a customer's after-service request input received from the after-service request page (500) of FIG. 5. Alternatively, the symptom list page (800) may be provided in response to an input corresponding to the after-service request button (720) of FIG. 7. The symptom list page (800) may provide information regarding one or more symptoms identified based on information regarding the product that is the subject of the after-service request. The symptom list page (800) may provide a selection button (801) for selecting one or more symptoms that are the subject of after-service among one or more symptoms. The symptom list page (800) may provide a field (802) for entering detailed information in response to the input to the selection button (801).

[0086] FIG. 9 is a diagram illustrating a page for setting a desired visit date for an after-sales service request according to one embodiment.

[0087] Referring to FIG. 9, a desired visit date setting page (900) may be provided to a customer device (102) in response to a request for after-service or the input of symptom information. The desired visit date setting page (900) may provide one or more information (910) regarding desired visit dates that the customer can select. According to one embodiment, the information (910) regarding the selectable desired visit date may be verified based on at least some of the information regarding the current date on which the customer requests after-service and center operation information. For example, the electronic device (101) may provide a date within two weeks from the current date as information regarding the selectable desired visit date. The electronic device (101) may provide information regarding the date on which the center has available personnel based on the center operation information.

[0088] FIG. 10 is a drawing for illustrating an image information input page provided by an electronic device according to one embodiment.

[0089] According to one embodiment, an electronic device (101) may receive image information corresponding to a symptom selected by a customer. The electronic device (101) may provide an image information input page (1000) in response to a customer's after-service request. The image information input page (1000) may provide a user interface (1010) for receiving image information, i.e., photo information or video information. The electronic device (101) may update one or more image information received through the image information input page (1000) as service event information.

[0090] FIG. 11 is a drawing illustrating an after-service application completion page provided by an electronic device according to one embodiment.

[0091] The electronic device (101) may generate a service event for after-service in response to the completion of an after-service request and provide at least some of the information received for the service request to the application completion page (1100). The electronic device (101) may store at least some of the information received for the service request, such as information on the desired visit date, symptom information, information regarding the product in question, customer information, and status information of the service event, as service event information regarding the generated service event. The application completion page (1100) may display at least some of the information regarding the product in question for the after-service request, and may display at least some of the information regarding the desired visit date, information regarding the payment method, and information regarding whether the service is free or paid. The application completion page (1100) may include an icon for entering the application history page.

[0092] FIG. 12 is a flowchart of an operation in which an electronic device according to various embodiments determines a service event.

[0093] According to various embodiments, the electronic device (101) can transmit service event information to the worker device (S1201). The electronic device (101) can transmit information regarding service events generated in response to after-service requests to the worker device. According to one embodiment, the electronic device (101) can assign service events to the worker based on at least some of the information regarding the request for service events. The electronic device (101) can assign service events to the worker based on information regarding the product subject to after-service identified based on the service event request. For example, the worker may correspond to one or more product categories. The electronic device (101) can assign service events corresponding to the corresponding product categories based on the worker information. According to one embodiment, the electronic device (101) can assign service events to the worker based on the worker's schedule information. The electronic device (101) can manage information regarding the worker's schedule as at least some of the center operation information. A worker's schedule can be managed in date and hour units, and information regarding the worker's schedule can be verified based on service event information already assigned to the corresponding worker. According to one embodiment, information regarding the worker's schedule can be determined based on status information corresponding to the service event information assigned to the worker and information regarding the schedule corresponding to the service event (e.g., desired service date, visit schedule information).

[0094] According to various embodiments, the electronic device (101) may generate information regarding the confirmation of a service event (S1202). According to one embodiment, the electronic device (101) may verify information regarding the confirmation of a service event based on input from a worker received from a worker device (103) in response to the transmission of service event information. The information regarding the confirmation of a service event may include specific information regarding the service event necessary to provide after-sales service corresponding to the service event to the customer. According to one embodiment, the information regarding the confirmation of a service event may include at least some of the following: visit schedule information, information regarding the type of service, information regarding whether it is paid or free, and information regarding symptoms. The information regarding the type of service may include an on-site type for providing after-sales service by visiting in person, and a non-face-to-face type for a worker to provide service over a telephone without visiting in person.

[0095] According to one embodiment, the electronic device (101) may update at least some of the service event information and center operation information based on information regarding confirmation. The center operation information may include schedule information for one or more workers corresponding to the center. The service center operation information may include quota information regarding one or more quotas and information regarding available personnel (workers) by date corresponding to the quotas. The quota information may include information regarding available personnel and schedules for each quota and information regarding products capable of providing after-sales service corresponding to the quotas. The electronic device (101) may update the center operation information based on visit schedule information confirmed based on information regarding confirmation. According to one embodiment, the electronic device (101) may update the service event information based on information regarding confirmation. The electronic device (101) may include and store at least some of the information regarding the confirmation of the service event in the service event information. According to one embodiment, the electronic device (101) may update the status information of the service event based on information regarding the confirmation of the service event. When a service event is confirmed, the electronic device (101) can change the status information of the service event to a confirmed state.

[0096] According to various embodiments, the electronic device (101) may provide information regarding the confirmation of a service event to the customer device (102). According to one embodiment, information regarding the confirmation of a service event, including status information of the service event corresponding to the confirmed state of the service event and schedule information regarding the confirmed visit schedule, may be provided to the customer device (102). According to one embodiment, the electronic device (101) may provide updated service event information to the customer device based on the information regarding the confirmation of the service event.

[0097] FIG. 13 is a drawing for illustrating an after-sales service request history page provided by an electronic device according to one embodiment.

[0098] FIG. 14 is a drawing for illustrating an after-sales service detail page provided by an electronic device according to one embodiment.

[0099] The electronic device (101) may provide a request history page (1300) regarding after-service request history to the customer device (102). The electronic device (101) may provide at least some of the service event information corresponding to the after-service for which the service request has been completed to the request history page (1300). According to one embodiment, the request history page (1300) may provide a list of service events verified based on customer information. Referring to FIG. 13, the request history page (1300) may provide at least some of the service event information including status information (1301) corresponding to the service event, and may provide one or more icons (1302, 1303) for canceling the requested service event or entering a detailed information page.

[0100] Referring to FIG. 14, a detailed information page (1400) may provide detailed information regarding a service event. According to one embodiment, the detailed information page (1400) may provide at least some of the service event information corresponding to the service event. According to one embodiment, the detailed page (1400) may provide status information (1401) of the service event, information regarding symptoms selected by the customer (1402), customer information (1403), and schedule information (1404). According to one embodiment, at least some of the service event information provided on the detailed page (1400) may be changed based on the status information of the service event. For example, based on the status information of the service event, if the service event is in a confirmed state, information on the confirmed scheduled visit date may be provided in the schedule information (1404).

[0101] FIG. 15 is a flowchart of the operation of an electronic device according to various embodiments that provides a sales target list page.

[0102] According to various embodiments, the electronic device (101) may provide a list of products for sale. According to one embodiment, the electronic device (101) may provide an e-commerce service for selling products to customers. According to one embodiment, in order to provide an e-commerce service, the electronic device (101) may provide a list of products (i.e., goods) for sale, a product sales detail information page providing detailed information about the products for sale, etc. The electronic device (101) may provide one or more lists of products for sale that include information about the products for sale. According to one embodiment, the lists of products for sale may be provided in response to a customer's search, a banner ad click input, or one or more customer inputs to enter the lists of products for sale.

[0103] According to various embodiments, the electronic device (101) can identify a product eligible for after-sales service based on product information among one or more products included in a list of products for sale. The electronic device (101) can identify one or more product information included in a list of products for sale page and display information regarding the availability of after-sales service on the list of products for sale page based on at least some of the information regarding the availability of after-sales service, information regarding whether after-sales service is free of charge, and information regarding the period of free service, which correspond to the product information (S1503).

[0104] FIG. 16 is a drawing for illustrating a sales target list page provided by an electronic device according to one embodiment.

[0105] FIG. 17 is a drawing for illustrating a product sales detail information page provided by an electronic device according to one embodiment.

[0106] FIG. 18 is a drawing for illustrating a sales product search page provided by an electronic device according to one embodiment.

[0107] Referring to FIGS. 16, 17 and 18, the electronic device (101) can provide information related to after-sales service for one or more products sold based on e-commerce services.

[0108] Referring to FIG. 16, an example of a sales target list page (1600) provided by an electronic device (101) can be seen. The sales target list page (1600) may provide a list of products available for purchase by a customer in an e-commerce service. According to one embodiment, the electronic device (101) may provide a list of one or more products in response to a search term identified based on a search interface provided on the sales target list page (1600), or provide information about one or more products that are products for sale in response to customer input for entering the list.

[0109] Referring to FIG. 16, the sales target list page (1600) may provide a filter area (1610) for selecting at least some of the sales target list according to conditions. According to one embodiment, the sales target list page (1600) may provide a filter condition interface (1601) for filtering products that can provide after-sales service. Referring to FIG. 16, the sales target list page (1600) may provide an advertising banner (1602) regarding one or more products that are eligible for after-sales service. The advertising banner (1602) may be provided in response to one or more search terms identified from a list of search terms related to after-sales service provision. A product list page for products eligible for after-sales service may be provided in response to input for the banner (1602). Referring to FIG. 16, the product information area (1620) provided on the sales target list page (1600) may provide an icon (1603) regarding the availability of after-sales service based on information regarding the availability of after-sales service for the product.

[0110] Referring to FIG. 17, the product sales details page (1700) may provide one or more pieces of information regarding the product being sold. The electronic device (101) may check information regarding whether after-sales service is available for the product displayed on the product details page (1700) based on the product information, and may provide information related to after-sales service through an icon (1701).

[0111] Referring to FIG. 18, a search page (1800) may provide information regarding after-sales service in response to a search term. According to one embodiment, an electronic device (101) may store a list of search terms related to after-sales service, and in response to one or more search terms identified from the search term list, may provide an icon (1801) for entering a list of products available for after-sales service in at least a portion of the search results.

[0112] The embodiments of the present invention disclosed in this specification and drawings are merely specific examples provided to facilitate the explanation of the technical content of the present invention and to aid in understanding the invention, and are not intended to limit the scope of the invention. That is, it is obvious to those skilled in the art that other variations based on the technical concept of the present invention are possible. Furthermore, each of the above embodiments may be combined and operated together as needed. For example, parts of all embodiments of the present invention may be combined and implemented by a system.

[0113] In addition, the method according to the system, etc., of the present invention may be implemented in the form of program instructions that can be executed through various computer means and recorded on a computer-readable medium.

[0114] As such, various embodiments of the present invention may be implemented as computer-readable code on a computer-readable recording medium in a particular aspect. A computer-readable recording medium is any data storage device capable of storing data that can be read by a computer system. Examples of computer-readable recording media may include read-only memory (ROM), random-access memory (RAM), compact disk-read-only memory (CD-ROM), magnetic tapes, floppy disks, optical data storage devices, and carrier waves (such as data transmission over the Internet). Computer-readable recording media may also be distributed across networked computer systems, and thus computer-readable code is stored and executed in a distributed manner. In addition, functional programs, codes, and code segments for achieving various embodiments of the present invention can be easily interpreted by programmers skilled in the field to which the present invention is applied.

[0115] It will also be understood that the apparatus and method according to various embodiments of the present invention may be realized in the form of hardware, software, or a combination of hardware and software. Such software may be stored in a volatile or non-volatile storage device, such as a storage device such as ROM, regardless of whether it is eraseable or rewritable, for example; a memory, such as RAM, a memory chip, a device, or an integrated circuit, for example; or a storage medium that is optically or magnetically writable and simultaneously machine-readable (e.g., computer), such as a compact disk (CD), DVD, magnetic disk, or magnetic tape, for example. The method according to various embodiments of the present invention may be implemented by a computer including a control unit and a memory, or by a vehicle including such memory or a computer, and it will be understood that such memory is an example of a machine-readable storage medium suitable for storing a program or programs that include instructions for implementing the embodiments of the present invention.

[0116] Accordingly, the present invention comprises a program including code for implementing the device or method described in the claims of this specification, and a machine-readable storage medium (such as a computer) for storing such a program. Additionally, such a program may be electronically transmitted through any medium, such as a communication signal transmitted via a wired or wireless connection, and the present invention appropriately includes equivalents thereof.

[0117] Although the present invention has been described above with reference to embodiments thereof, the embodiments disclosed in this specification and drawings are merely specific examples provided to facilitate the explanation of the technical content of the invention and to aid in understanding the invention, and are not intended to limit the scope of the invention. Furthermore, the embodiments according to the present invention described above are merely illustrative, and those skilled in the art will understand that various modifications and equivalent embodiments are possible therefrom. Accordingly, the true technical scope of protection of the present invention should be determined by the following claims.

Claims

Claim 1 A method for providing information regarding after-sales service in an electronic device comprises: receiving a request input for an after-sales service request through a personal page provided corresponding to a customer account; providing an entry page for an after-sales service request based on the request input, the entry page for an after-sales service request including information regarding at least one of a sales target list page regarding a product eligible for after-sales service, an explanation page regarding after-sales service, and an after-sales service request page; receiving a third user input regarding the after-sales service request page based on the entry page for an after-sales service request; providing an after-sales service request page based on the third user input; receiving a customer's request input for after-sales service based on the after-sales service request page; receiving information regarding a symptom subject to after-sales service based on a symptom list provided corresponding to information regarding a product subject to after-sales service, which is identified based on the request input; and obtaining information on a desired visit date. The method includes the step of generating a service event for after-service based on at least some of the above request input, information regarding one or more symptoms selected from the above symptom list, and the above desired visit date information; the electronic device assigns the service event corresponding to the customer's request to a service center based on the service event information regarding the service event, and the after-service is performed by one or more workers corresponding to the service center; and the step of obtaining the above desired visit date information includes the step of providing a desired visit date setting page regarding the selection of a desired visit date based on the operational information of the service center.The method of providing information further includes the step of obtaining information on a desired visit date based on customer input received from the above-mentioned desired visit date setting page, wherein the operational information of the service center is verified based on address information corresponding to the customer and information regarding the product subject to the after-service, and wherein the service center can order the parts corresponding to the after-service from the manufacturer of the product capable of after-service among the one or more products if there is no stock of the parts corresponding to the after-service. Claim 2 A method for providing information according to claim 1, further comprising: receiving a first user input regarding a sales target list page based on an entry page for an after-service request; providing a page regarding a sales target list including one or more products for a customer to purchase a product based on the first user input; and displaying information regarding the availability of after-service on the sales target list page corresponding to one or more products capable of after-service, which are identified based on product information among the one or more products included in the sales target list. Claim 3 A method for providing information according to claim 1, further comprising: receiving a second user input regarding an explanation page concerning the after-service based on an entry page for the after-service request; and providing a predefined explanation page regarding frequently asked questions by a customer based on the second user input. Claim 4 delete Claim 5 A method for providing information according to claim 1, further comprising the step of providing an image input interface for receiving image information regarding a symptom subject to after-service; and the step of generating service event information regarding the service event, including image information received using the image input interface. Claim 6 A method for providing information according to claim 1, wherein the step of receiving information regarding the symptoms further comprises: a step of verifying item information corresponding to the product based on information regarding the product subject to after-service; and a step of providing a list of symptoms regarding one or more symptoms verified based on the item information. Claim 7 A method for providing information according to claim 1, wherein the step of receiving information regarding the symptoms further comprises: receiving information regarding a symptom selected from the symptom list; and providing information regarding a method that the customer can directly repair based on the information regarding the selected symptom. Claim 8 delete Claim 9 delete Claim 10 A method of providing information, wherein the operational information of the service center in paragraph 1 includes information regarding daily available personnel corresponding to the center providing the after-service. Claim 11 The information providing method according to claim 1 further comprises the steps of: transmitting service event information regarding the generated service event to a worker device; generating information regarding the confirmation of the service event based on an input received from the worker device in response to the service event information; and providing the information regarding the confirmation of the service event to a device corresponding to the customer. Claim 12 The information providing method according to claim 1 further comprises: a step of providing a page relating to a list of products subject to sale, including one or more products subject to sale for a customer's purchase of a product; and a step of displaying information relating to the availability of after-sales service on the page relating to the list of products subject to sale, corresponding to one or more products among the one or more products subject to sale for sale that are confirmed to be eligible for after-sales service based on product information. Claim 13 The information providing method according to claim 1 further comprises the steps of: providing a product sales detail page for a customer to purchase a product; verifying information regarding the availability of after-sales service based on product information corresponding to the product sales detail page; and displaying information regarding the availability of after-sales service corresponding to a product on the product sales detail page based on the verification. Claim 14 delete Claim 15 In an electronic device, communication unit; storage; The system includes a processor, wherein the processor receives a request input for an after-service request through a personal page provided in correspondence with a customer account, and based on the request input, provides an entry page for an after-service request that includes information regarding at least one of a sales target list page for a product eligible for after-service, an explanation page for after-service, and an after-service request page; based on the entry page for an after-service request, receives a third user input regarding the after-service request page; based on the third user input, provides an after-service request page; based on the after-service request page, receives a customer's request input for after-service; based on the after-service request page, receives information regarding a symptom subject to after-service based on a symptom list provided in correspondence with information regarding a product subject to after-service confirmed in relation to the request input; obtains information regarding a desired visit date; is configured to generate a service event for after-service based on at least some of the request input, information regarding one or more symptoms selected from the symptom list, and information regarding the desired visit date; and is configured to assign the service event corresponding to the customer's request to a service center based on service event information regarding the service event. The above after-sales service is configured and performed by one or more workers corresponding to a service center, and the processor is further configured to provide a desired visit date setting page regarding the selection of a desired visit date based on the operational information of the service center, and to obtain desired visit date information based on customer input received from the desired visit date setting page, and the operational information of the service center is verified based on address information corresponding to the customer and information regarding the product subject to the after-sales service, and the service centerAn electronic device capable of ordering parts corresponding to the after-sales service from the manufacturer of a product among the one or more products capable of after-sales service when there is no stock of parts corresponding to the above after-sales service.

Images