A system and method for identifying customers actions in a store

Abstract

The present invention relates to a system and method for identifying customers actions in a store. In the current state of the art, • The present invention provides a system for identifying customers actions in a store, comprising (a) a server (10) configured to process and store data related to action of the customers; (b) a footfall camera (20) positioned above an entrance (22) of the store to capture number and movement of the customers entering and exiting the store; (c) at least one thermal imaging camera (40) positioned diagonally opposite the entrance (22) of the store, wherein the at least one thermal imaging camera (40) is configured to detect and generate a heatmap representing presence and movement of the customers within the store; (d) at least one rack (30) equipped with a load cell configured to detect weight changes on the rack (30), thereby identifying when an item is added to or removed from the rack (30); (e) an interactive device (50) comprising a display screen, a barcode reader, a speaker, and a microphone. [FIGURE 1]