Repair assistance system and repair assistance methods.

Abstract

DEPCT67 According to this invention, after each mechanic repairs a vehicle in a manner that responds to... User requirements for vehicle information repair results (D2) including a list of topics. The repair costs and the corresponding amounts charged by the mechanic will be entered into the server. Management (10) from the technician's terminal (14) through the main communication. Management (10) will send the repair results information received to the user's terminal. (13) of vehicle users and manager terminals (15,16) and management servers. (10) will receive payment approval (C3) for repair result information from the terminal. User(13) The user's terminal (13) will manage the information of each technician. And the information of each user is accessed through a pre-registered database;

Description

Repair support system and repair support method

[0001] The present disclosure relates to a repair assistance system and a repair assistance method that can be used to manage workers who repair vehicles.

[0002] For example, if a vehicle such as a motorcycle or a car breaks down or gets a flat tire while traveling on the road, the vehicle cannot continue traveling unless it is repaired. Therefore, if the vehicle user is unable to repair the vehicle themselves, they must request repairs from a service such as a road service.

[0003] For example, Patent Document 1 discloses a vehicle repair process presentation system for automatically generating a vehicle repair schedule and presenting it to a customer in a vehicle repair service at a vehicle factory, and presenting the status of the vehicle repair.

[0004] Patent Document 2 discloses a vehicle guidance device that assists drivers in efficiently moving to service stations that are compatible with run-flat tires. This vehicle guidance device includes a GPS that acquires the current location of the vehicle, a tire breakdown assistance processing unit that searches a database that stores at least the location data of service stations that can repair or replace tires, compares the locations of the service stations with the current location of the vehicle, and extracts service stations that are within a specific distance from the current location of the vehicle, and a navigation system that provides route guidance to the extracted service stations.

[0005] Furthermore, Patent Document 3 discloses technology for realizing a vehicle transportation service that is easily accessible to a wide range of users, even to the general public. A vehicle transportation management server transports broken-down vehicles of paid and non-paid members to designated repair shops registered in a member information database, and transports broken-down vehicles of non-members to the repair shop nearest to the location of the breakdown. The transportation fee is charged free of charge to paid members and for a fee to non-paid members and non-members, but if the requesting user accepts repairs at the destination repair shop, the fee is charged free of charge regardless of membership status.

[0006] Japanese Patent Publication No. 2006-309463 Japanese Patent Publication No. 2014-119392 Japanese Patent Publication No. 2017-182222

[0007] For example, if a motorcycle tire gets flat on the road, the average vehicle user cannot repair the flat tire themselves and must request repairs from a nearby repair service such as a road service.

[0008] On the other hand, in areas with poor public safety, there is a high possibility that there are many unreliable repair technicians. Therefore, for female vehicle users in particular, carelessly requesting repairs from an unknown repair technician is extremely dangerous, as they may be attacked. Even for vehicle users other than female, there is a possibility that the technician they request may charge them an exorbitant repair fee or perform an inappropriate repair.

[0009] In addition, in areas with poor security, road conditions are often poor, and motorcycles often become unable to move due to flat tires.If the only problem is a flat tire, it can usually be repaired with relatively simple work, so it is best to request a nearby repair shop to dispatch a technician and have the repair done quickly on the spot.

[0010] The present disclosure provides a repair support system that can manage technicians so that customers who request vehicle repairs can trust them.

[0011] The repair support system and repair support method according to the present disclosure have the following features.

[0012] A repair support system comprising: a management server in which information on a plurality of workers capable of vehicle repairs is registered in advance; a worker terminal available to each of the workers; a user terminal available to each vehicle user; and an administrator terminal available to each of the workers or an administrator associated with each of the vehicle users; the management server is communicatively connected to the worker terminals, the user terminals, and the administrator terminal; the worker terminals send repair history information to the management server, including the details of the repairs made by the workers who performed the repairs in response to requests from each vehicle user and the amount charged; the management server sends the input repair history information to the user terminal of the corresponding vehicle user and to the administrator terminal, respectively; and the management server receives payment approval for the repair history information from the user terminal.

[0013] A repair support method in which information on multiple workers who can repair vehicles is registered in advance on a specified management server and managed, wherein a worker terminal available to each worker, a user terminal available to each vehicle user, an administrator terminal available to an administrator associated with each worker or each vehicle user, and the management server are communicatively connected, and after each worker repairs a vehicle in response to a request from each vehicle user, repair history information including the details of the repair performed by the worker and the amount billed is input from the worker terminal to the management server via communication, and the management server transmits the input repair history information to the user terminal of the corresponding vehicle user and to the administrator terminal, respectively, and the management server accepts payment approval for the repair history information from the user terminal.

[0014] The repair support system and repair support method disclosed herein facilitate managing each of the workers under management so that customers who request vehicle repairs can trust them. In other words, the repair support system automatically transmits repair history information not only to the vehicle user but also to the manager, making it easy to correctly evaluate whether the repair details and billed amounts in the repair history information are appropriate, even if the vehicle user who requested the repair is not knowledgeable. Furthermore, by allowing payment of repair fees only after the management server receives payment approval from the user terminal, it is possible to prevent payments for inappropriate repair details or inappropriate billed fees. This makes it easy to remove unreliable workers from the management list or to train them, thereby increasing customers' trust in each of the workers under management.

[0015] Fig. 1 is a block diagram showing an overview of a repair support system according to an embodiment of the present invention. Fig. 2 is a schematic diagram showing an example of the configuration of a worker list and user registration information. Fig. 3 is a sequence diagram showing the operation of the repair support system. Fig. 4 is a schematic diagram showing an example of the configuration of repair performance information. Fig. 5 is a front view showing an example of a screen display of a worker list.

[0016] Specific embodiments of the present invention will be described below with reference to the accompanying drawings.

[0017] FIG. 1 is a block diagram showing an overview of a repair assistance system 100 according to an embodiment of the present invention.

[0018] The repair assistance system 100 shown in FIG. 1 can be used as a means for realizing a reliable repair service when a user 21 who drives a vehicle such as a motorcycle needs to have their vehicle repaired on the road or the like.

[0019] A user 21 shown in FIG. 1 can easily connect to the management server 10 via wireless communication even on the road by installing a dedicated app (application software) for using the repair support system 100 in a user terminal 13, such as a smartphone, that the user owns.

[0020] The management server 10 also manages information about each user 21 who uses the repair assistance system 100 as pre-registered information in a user DB (database) 12. The information for each user registered in the user DB 12 also includes contact information. This contact information may be the email address of an advisor 22, such as the user's family member or a trusted acquaintance. Each advisor 22 can receive information from the management server 10 by installing a dedicated app for using the repair assistance system 100 in the user's administrator terminal 15, such as a smartphone owned by the advisor 22.

[0021] Meanwhile, each worker 23 who provides vehicle repair services can receive repair service requests from users 21 using the repair support system 100 under the management of a predetermined manager 24. By installing a dedicated app for using the repair support system 100 in a worker terminal 14 such as a smartphone that the worker 23 owns, the worker 23 can connect to the management server 10 via wireless communication in various locations.

[0022] Furthermore, a manager 24 who belongs to a specific business that provides vehicle repair services is in a position to manage the workers 23 as an employee or as a person who has made a contract in advance, and is the person in charge who is responsible for the work actions of the workers 23. The manager 24 can use a personal computer or the like installed in the company as the manager terminal 16 by installing a dedicated app for use as the manager terminal of the repair support system 100 in the personal computer or the like installed in the company.

[0023] The manager 24 can connect to the management server 10 using the manager terminal 16 and register information about the workers 23 under his / her management in the worker DB 11. In addition, the information about each worker registered in the worker DB 11 includes information linking the manager 24 to the person in charge of the corresponding worker.

[0024] The general operation of the repair support system 100 shown in Figure 1 is as follows: When a breakdown such as a flat tire occurs on the road, the user 21 of the vehicle starts an app for using the repair support system 100 on the user terminal 13. This allows the user terminal 13 to obtain a list of workers from the management server 10.

[0025] The user 21 selects a desired worker 23 from the worker list displayed on the user terminal 13, and negotiates with the worker 23 for a repair estimate and requests repairs via the management server 10. Information on the negotiations and repair requests is automatically notified via the management server 10 to the user's manager terminal 15 and the worker's manager terminal 16.

[0026] Upon receiving the repair request, the worker 23 obtains the current location information of the user terminal 13 from the management server 10, rushes to the site, and immediately repairs the vehicle as requested. After completing the repair work, the worker 23 creates repair performance information including the details of the repair and the amount billed corresponding to the cost, and transmits it to the management server 10 via the worker terminal 14.

[0027] The management server 10 transmits the repair history information transmitted from the worker terminal 14 of the worker 23 to the user terminal 13 of the corresponding user 21. At the same time, the management server 10 also transmits the repair history information to the manager terminal 15 of the advisor 22 associated with the user 21 and the manager terminal 16 of the manager 24 associated with the worker 23.

[0028] Here, the advisor 22 can give advice to the user 21 about the contents of the repair history information that he or she has received. Also, the manager 24 can check whether there are any problems with the contents of the repair history information created by the worker 23.

[0029] The user 21 checks the actual vehicle repair details and the repair performance information received from the management server 10, and if there are no problems, sends payment approval information to the management server 10 using the user terminal 13. This allows payment for the repair service provided by the worker 23 to be made.

[0030] 1 allows for intervention by the advisor 22 and manager 24, and payment is made only after the user 21 approves the payment, making it less likely to cause trouble and more secure than a simple transaction between a single user 21 and a factory worker 23. Furthermore, the factory worker 23 knows that he is being monitored by advisors 22 and manager 24 in addition to the user 21, who is his trading partner, and is therefore less likely to betray the trust of his trading partner.

[0031] 2 is a schematic diagram showing an example of the configuration of the worker list and user registration information. As shown in FIG. 2, worker information D0-1, D0-2, D0-3, ... associated with each of a large number of workers is registered in the worker DB 11. All or part of the worker information D0-1, D0-2, D0-3, ... can be used as the worker list D0.

[0032] Each worker information includes the following elements: repair company name D0a, person in charge name D0b, person in charge name D0c, distance information D0d, required time information D0e, number of actual contracts D0f, service menu D0g, and user evaluation information D0h.

[0033] The repair business name D0a is a name for identifying the business that employs or manages the specific worker 23. The person in charge name D0b is the name of the worker 23. The manager name D0c is a name for identifying the manager 24 that manages the worker 23.

[0034] The distance information D0d is the distance between the current location of the corresponding worker 23 and the current location of the customer user 21, and is calculated and updated continuously. The required time information D0e is an estimate of the time expected for the corresponding worker 23 to arrive at the location of the specific user 21, and is determined based on the waiting time and distance until the worker 23 is available to start the next job.

[0035] The actual contract count D0f indicates the number of times the corresponding worker 23 has contracted with a customer in the past and actually performed repairs. The service menu D0g indicates the types of malfunctions that the corresponding worker 23 can handle, and information such as "flat tire" and "out of gas" is registered. The user evaluation information D0h is information that indicates the evaluation of the corresponding worker 23 by customers who have contracted with the corresponding worker 23 in the past and requested repairs from the corresponding worker.

[0036] Meanwhile, information on a large number of users who have registered in advance for the services of the repair support system 100 is registered in the user DB 12 as user registration information D1-1, D1-2, D1-3, . . .

[0037] This user registration information includes a user name D1a, a user address D1b, a user email address D1c, a user telephone number D1d, whether or not location information is available D1e, vehicle information D1f, and an acquaintance's email address D1g.

[0038] The location information usage permission D1e is information indicating whether the repair assistance system 100 is permitted to use the location information of the user terminal 13 of the corresponding user. The repair assistance system 100 can provide the user with more convenient functions by using the location information of the user terminal 13. The vehicle information D1f is information indicating the manufacturer, model, and model number of the vehicle used by the user. As for the acquaintance email address D1g, it is generally desirable to register the contact information of a family member or acquaintance whom the user feels is more knowledgeable and trustworthy than the corresponding user.

[0039] 3 is a sequence diagram showing the operation of the repair support system 100. For each worker 23 under his / her management, if the worker 23 is not yet registered, the manager 24 uses the manager terminal 16 to access the management server 10 and registers the information of the corresponding worker 23 in advance in the worker DB 11 (S11). In addition, the manager terminal 16 transmits information about the worker terminal 14 to the management server 10 so that the management server 10 can always keep track of the location information of the worker terminal 14 used by the corresponding worker 23.

[0040] Meanwhile, each user 21 who wishes to use the services of the repair assistance system 100 installs a dedicated application in their own user terminal 13, then uses the user terminal 13 to access the management server 10 and pre-register their own information in the user DB 12 (S12). At this time, in order to enable the management server 10 to contact the advisor 22, information on the administrator terminal 15 and the email address of the advisor 22 are also registered.

[0041] If a user 21 registered with the repair support system 100 experiences a malfunction such as a flat tire while riding a motorcycle on a road, the user 21 can use the services of the repair support system 100. That is, when a predetermined application is launched on the user terminal 13 (S13), the application automatically acquires the worker list D0 from the management server 10 (S14).

[0042] The user 21 can select one worker 23 from the list of workers in the worker list D0 displayed on the user terminal 13 through the app (S15), and then negotiate and make a request C1 with the corresponding worker 23 regarding repair of the vehicle malfunction.

[0043] The management server 10 monitors the launch of the application on the user terminal 13 and the negotiation / request C1, and can automatically notify the administrator terminals 15 and 16 of information indicating the status.

[0044] The worker 23 who receives the repair request from the user 21 can obtain information on the current location of the user 21 from the management server 10, and travels to the site of the breakdown using his own vehicle so as to arrive there quickly. The worker 23 then performs repair work on the broken-down vehicle of the user 21 (S16).

[0045] After the repair work is completed, the worker 23 uses the app on the worker terminal 14 to create invoice information including information specifically indicating the content of the repair and the amount to be charged to the user 21 as compensation for the repair service (S17).The worker 23 then transmits the created information from the worker terminal 14 to the management server 10 as repair performance information D2 (S18).

[0046] The management server 10 transmits the repair history information D2 received from the worker terminal 14 to the user terminal 13, the user's manager terminal 15, and the worker's manager terminal 16 (S19). The management server 10 also notifies the worker terminal 14 by a report notification C2 that the repair history information D2 received from the corresponding worker 23 has been transmitted to the user 21, the advisor 22, and the manager 24 (S20).

[0047] If there is no problem with the repair work actually performed by the worker 23 and the content and amount of the received repair history information D2, the user 21 uses the app on the user terminal 13 to send a payment approval C3 to the management server 10 (S21). After receiving the payment approval C3, the management server 10 authorizes the user 21 to pay for the service in the corresponding repair history information D2 (S22).

[0048] Furthermore, after user 21 has used the repair service provided by worker 23, he or she can evaluate the worker C4 after providing payment approval C3. For example, the user 21 can input an objective evaluation value, within a range of evaluation values ​​out of 5, from an app on the user terminal 13 and send it to the management server 10. The management server 10 reflects the worker evaluation C4 received from user 21 in the user evaluation information D0h of the corresponding worker 23 (S24).

[0049] As described above, when the repair assistance system 100 is used, the repair performance information D2 sent from the worker terminal 14 after the repair is completed is sent by the management server 10 not only to the user terminal 13 but also to the manager terminals 15 and 16. Therefore, if there is any fraud or problem with the repair content or billing amount of the worker 23, even if the user 21 does not notice, there is a high possibility that the advisor 22 or manager 24 will be able to point out the problem to the user 21 or the worker 23, and the problem can be resolved before the user 21 executes payment approval C3.

[0050] Furthermore, the report notification C2 notifies the worker 23 that the repair performance information D2 has been sent to the advisor 22 and manager 24 in addition to the user 21, so the worker 23 can easily recognize that the content of his or her work is being monitored by people other than the user 21. This is expected to have the effect of preventing, for example, the worker 23 from performing inappropriate repairs by cutting corners or from engaging in fraudulent activities such as charging high fees. Note that if each worker 23 has been notified in advance that they will be monitored by the advisor 22 and manager 24, the operation of the report notification C2 by the management server 10 may be omitted.

[0051] Furthermore, because the evaluation C4 of the worker by the user 21 is reflected in the user evaluation information D0h by the management server 10, it becomes possible to estimate to some extent the actual behavior of the worker 23 when serving customers, which the manager 24 cannot directly grasp. Also, a user who is about to request repairs can use the evaluations of other users as criteria when selecting a worker, based on the user evaluation information D0h in the worker list D0. Furthermore, information such as the number of contracts D0f and service menu D0g of each worker 23 can also be used as criteria when selecting a specific worker from the worker list D0.

[0052] Fig. 4 is a schematic diagram showing an example of the configuration of repair history information D2. In the example shown in Fig. 4, the repair history information D2 includes data on an estimated amount D2a, an invoiced amount D2b, a photographic image before repair D2c, a photographic image after repair D2d, a part before replacement D2e, and a part after replacement D2f.

[0053] The estimated amount D2a is the estimated amount to be billed that the worker 23 presented to the user 21 at the time of the contract before the repair. The billed amount D2b is the amount determined by accurately calculating the actual work time required for the repair, the cost of replaced parts, etc. after the repair is completed.

[0054] The pre-repair photographic image D2c and the post-repair photographic image D2d can be obtained by the worker 23 taking pictures of the faulty part of the target vehicle using a smartphone or the like before and after the start of the repair, respectively. The pre-replacement part D2e and the post-replacement part D2f are information such as the manufacturer and model number of the part replaced during the repair.

[0055] Therefore, based on the contents of the repair performance information D2 sent from the management server 10, the user 21, the advisor 22, and the administrator 24 can accurately understand the contents of the repair work actually performed by the worker 23 and the amount charged to the user 21.

[0056] 5 is a front view showing an example of the screen display of the worker list D0. In the example of Fig. 5, worker information D0-1 and D0-2 of multiple workers are displayed on the screen of the user terminal 13. The contents of each of the worker information D0-1 and D0-2 shown in Fig. 5 include various elements, similar to the worker information D0-1 in Fig. 2.

[0057] 5, two buttons B1 and B2 are displayed in each of the worker information D0-1 and D0-2. When the user 21 presses button B1 on the screen, the app on the user terminal 13 executes an operation for negotiating a repair estimate or the like with the worker in the worker information D0-1 via the management server 10. When the user 21 presses button B2 on the screen, the app on the user terminal 13 requests the worker in the worker information D0-1 to perform repairs via the management server 10.

[0058] The user 21 can grasp various information about each worker from the display content as shown in Fig. 5. That is, the user 21 can know whether there is a manager, the distance, the time required to arrive, the number of repairs performed, the service menu, the evaluation value, etc.

[0059] For example, even in an area with poor security, if a user needs to urgently repair a motorcycle or other vehicle on the road, they can use the repair support system 100 described above to easily find a reliable technician and request the repair.

[0060] The present invention is not limited to the above-described embodiments, and can be appropriately modified, improved, etc. Furthermore, the material, shape, size, number, location, etc. of each component in the above-described embodiments are arbitrary and not limited as long as they can achieve the present invention.

[0061] For example, in the operation of the repair support system 100 shown in FIG. 3, when the pre-registration by the user 21 is completed in step S12, the management server 10 may send an email addressed to the acquaintance email address D1g to notify family members, acquaintances, etc. that the pre-registration has been completed by the user 21.

[0062] Furthermore, the repair support system 100 may be configured so that when the user 21 selects one of the workers 23 from the worker list D0 in step S15, information on the details of the malfunction is sent from the user terminal 13 to the worker terminal 14 of the selected worker 23. Instead of or in addition to sending this information, the user 21 and the worker 23 may have a direct voice call so that the user 21 can explain the details of the malfunction to the worker 23 in more detail.

[0063] Furthermore, in step S15, when negotiations between the user 21 and the worker 23 are successful, the worker 23 may accept the request from the user 21 using the worker terminal 14, prepare an estimate including the estimated amount D2a shown in Fig. 4, and send it to the user 21. Then, when the user 21 checks the estimate and inputs acceptance of the estimate contents from the user terminal 13, the worker 23 may start moving to the failure site.

[0064] Furthermore, the negotiation / request C1 in step S15 may be performed between the user terminal 13 and the worker's manager terminal 16, instead of between the user terminal 13 and the worker's terminal 14. In this case, the user 21 sends information about the failure to the manager 24, not to the worker 23. Similarly, an estimate is created at the worker's manager terminal 16 and sent to the user terminal 13. Then, when the user 21 checks the estimate and accepts the estimate from the user terminal 13, the repair request details, the user's 21's current location, and the like are sent to the worker terminal 14. The worker 23 then begins moving to the failure site.

[0065] Furthermore, in the above explanation, the repair of a motorcycle is used as an example, but the present invention may also be applied to the repair of vehicles such as automobiles.

[0066] Here, the features of the repair support system 100 and the repair support method according to the above-described embodiment will be briefly summarized and listed below in [1] to [6]. [1] A system including a management server (10) in which information on a plurality of workers (23) capable of repairing vehicles is registered in advance, a worker terminal (14) available to each of the workers, a user terminal (13) available to each vehicle user, and an administrator terminal (15 or 16) available to each of the workers or an administrator associated with each of the vehicle users, wherein the management server (10) is communicably connected to the worker terminal (14), the user terminal (13), and the administrator terminal (15 or 16), and the worker terminal (14) transmits repair history information (D2) including the details of repairs made by the workers who performed repairs in response to requests from each vehicle user and the amount charged to the management server (10), and the management server (10) transmits the input repair history information (D2) to the user terminal (13) of the corresponding vehicle user and the administrator terminal (15 or 16), respectively. The management server receives payment approval (C3) for the repair performance information (D2) from the user terminal (13).

[0067] According to the repair support system of the configuration [1] above, repair history information is automatically sent not only to the vehicle user but also to the administrator. Therefore, even if the vehicle user who requested the repair has limited knowledge, the administrator can easily confirm whether the repair details and billing amounts in the repair history information are appropriate. Therefore, each worker is less likely to perform inappropriate repairs or make inappropriate charges. Furthermore, by allowing payment of repair fees only after the management server receives payment approval from the user terminal, payment for inappropriate repairs or inappropriate charges can be prevented. Furthermore, the administrator can easily remove unreliable workers from the management list or train them, thereby increasing customer trust in each worker under their management.

[0068] [2] The management server (10) comprises a user information management unit (user DB12) that holds information on each vehicle user registered in advance and information on contact managers registered in advance by each vehicle user, and a worker information management unit (worker DB11) that holds information on each worker registered in advance and information on worker managers who manage each worker, and sends the input repair history information to the user terminal of the corresponding vehicle user and the manager terminal of at least one of the contact manager and the worker manager (S19), the repair support system described in [1] above.

[0069] According to the repair support system of the configuration [2] above, repair history information can be sent to a contact manager registered in advance by each vehicle user, such as a family member or acquaintance. This makes it easier to objectively evaluate whether the repair details and billing amount are appropriate. Furthermore, by sending the repair history information to the worker manager, it becomes easier to evaluate from an expert's perspective whether the repair details and billing amount are appropriate.

[0070] [3] The management server (10) notifies the worker terminal of the corresponding worker that the input repair history information has also been communicated to manager terminals other than the corresponding user (S20). The repair support system described in [1] or [2] above.

[0071] According to the repair support system of the above [3], each worker knows that the repair performance information that shows the details of his / her work is constantly being monitored by managers other than the customer. Therefore, even when a repair request is received from a customer with little knowledge, each worker is more likely to be careful not to make inappropriate repairs or inappropriate charges, which makes it possible to increase the customer's trust in each worker.

[0072] [4] The management server (10) accepts input of evaluation information (evaluation C4 of the worker) from the vehicle user who received the repair performance information, and manages the evaluation information as an evaluation value of the corresponding worker (S24). A repair support system described in any of [1] to [3] above.

[0073] The repair support system configured as described in [4] above makes it possible to accumulate and manage objective evaluation information for each repair worker from vehicle users who have actually used the repair service of each worker. Therefore, the quality of the actual repair work of each worker, which is difficult for the repair business to grasp, can be grasped using the evaluation information.

[0074] [5] The repair support system according to any one of [1] to [4] above, wherein the management server (10) manages, for each worker, information on at least the number of repairs performed (number of contracts performed D0f) and the types of repairable service menus (D0g).

[0075] According to the repair support system having the configuration described above in [5], it becomes easy to evaluate the differences in experience and ability of each worker.

[0076] [6] A repair support method in which information on multiple workers who can repair vehicles is registered in advance on a specified management server (10) and managed, wherein a worker terminal (14) available to each worker, a user terminal available to each vehicle user, an administrator terminal available to each worker or an administrator associated with each vehicle user, and the management server are communicably connected, and after each worker repairs a vehicle in response to a request from each vehicle user, repair history information including the details of the repair performed by the worker and the amount billed is input from the worker terminal to the management server (10) via communication, and the management server (10) transmits the input repair history information to the user terminal of the corresponding vehicle user and to the administrator terminal, respectively, and the management server (10) receives payment approval for the repair history information from the user terminal.

[0077] According to the repair support method described in [6] above, the repair history information is automatically sent not only to the vehicle user but also to the administrator. Therefore, even if the vehicle user who requested the repair has limited knowledge, the administrator can easily confirm whether the repair details and the billed amount in the repair history information are appropriate. Therefore, each worker is less likely to perform inappropriate repairs or make inappropriate charges. Furthermore, by allowing payment of repair fees only after the management server receives payment approval from the user terminal, payment for inappropriate repairs or inappropriate charges can be prevented. Furthermore, the administrator can easily remove unreliable workers from the management list or train them, thereby increasing customer trust in each worker under their management.

[0078] This application is based on a Japanese patent application (Patent Application No. 2021-078013) filed on April 30, 2021, the contents of which are incorporated herein by reference.

[0079] 10 Management server 11 Worker DB 12 User DB 13 User terminal 14 Worker terminal 15, 16 Administrator terminal 21 User 22 Advisor 23 Worker 24 Administrator B1, B2 Button C1 Negotiation / request C2 Report notification C3 Payment approval C4 Worker evaluation D0 Worker list D0-1, D0-2, D0-3 Worker information D0a Repair business name D0b Person in charge name D0c Name of person in charge D0d Distance information D0e Required time information D0f Number of actual contracts D0g Service menu D0h User evaluation information D1-1, D1-2, D1-3 User registration information D1a User name D1b User address D1c User email address D1d User telephone number D1e Availability of location information D1f Vehicle information D1g Acquaintance's email address D2 Repair record information D2a Estimated amount D2b Invoice amount D2c Photo image before repair D2d Photo image after repair D2e Parts before replacement D2f Parts after replacement 100 Repair support system

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