A system and method that automatically detects and identifies the need for multiple call services for subscribers in communication systems.

Abstract

The invention relates to a system and method for automatically defining a multi-call service for subscribers who need to make calls simultaneously in communication systems, within the limits given to customers and subscribers during the call establishment phase.

Description

1 TARIFF Automatically Meeting the Need for Multiple Call Services for Subscribers in Communication Systems A System and Method for Detecting and Identifying TECHNICAL FIELD The invention provides a solution for multiple callers who need to make calls simultaneously in communication systems. within the limits given to customers and subscribers during the call setup phase of the service It relates to a system and method that enables automatic identification. 10 PREVIOUS TECHNIQUE Today, communication systems include customers and their subscribers. It utilizes many call services provided. The number of calls made through these systems is 15. One of its services is that some subscribers can use multiple clients due to their usage needs. It is a multiple call service that allows subscribers to make calls simultaneously. The multi-call service must be enabled for that subscriber so that they can make multiple calls simultaneously. It is necessary. Customers receiving services from communication systems and the information belonging to these customers Subscribers can use call services with multiple clients depending on how they use them. After registering with the call server in the communication system, multiple voicemails can be used simultaneously. Or they may need to set up a video call. A subscriber can make multiple calls at the same time. For this to be possible, the subscriber must have the multi-call service assigned to them on the call server. is required. One of the methods used to define a multi-call service is to define it in the system. Providing multiple call services to each customer and all subscribers belonging to these customers The call service is defined during the subscriber creation phase. Multiple call service. An important variable is the value that determines how many simultaneous calls are allowed. In this method, the definition is made from the very beginning, specifying how many calls will be allowed simultaneously: 30 The determining parameter is determined by considering the needs of all subscribers in the customer's account. It is defined with a high value for the subscriber. In this method, the necessary definitions and assignments are made. Since it was all done initially, there was no problem after the subscription system started being used. There is no need for an update. However, the identification process performed is necessary for subscribers. regardless of whether it is available or not, and because it is generally done with a high value, 35 More resources are needed in structuring the communication system. This In this case, the resources of the communication system would be wasted unnecessarily. 2 Another of the currently used methods is the initial identification of subscribers. The next step is to define the multi-call service as disabled for all subscribers. This In this method, the service is only provided to subscribers who need this service, when necessary. by updating the settings and enabling simultaneous calls as desired during this update 5 The update is performed by adjusting the value as well. This process requires manual updating and monitoring. This method places an additional workload on the operators managing the communication system. This is applicable to small-scale communication systems with a low number of subscribers. Although it is a method, it is very common in large-scale communication systems with a large number of subscribers. It stands out as a highly feasible method because it will require a lot of manual labor. 10 It does not come out. As a result of research conducted in the literature, the application number "2016 / 14701" and "IP-based distributed The system that enables conference and multiple individual calls within the architectural structure. A Turkish patent application titled "method implemented" was found. The aforementioned 15 The application uses user stations as endpoints, allowing multiple users simultaneously. the station enables the user to establish multiple individual and conference calls, from the station The caller's voice is transmitted simultaneously to all calls they make, and the calls are forwarded to other calls. Simultaneous conversations of subscribers at the end are collected and sent to the target subscriber. a system designed with a distributed architecture and IP-based structure that enables the transmission of sound 20 and relates to the method the system uses. However, communication is mentioned in the application. The multi-call service allows subscribers to make calls simultaneously through the system. automatically within the limits given to customers and subscribers during the setup phase No evidence has been found that would allow for its identification. Ultimately, the problems mentioned above, which cannot be solved with current technology, are the subject of this technical analysis. This has made it necessary to make an innovation in the field. A BRIEF DESCRIPTION OF THE INVENTION The present invention aims to eliminate the aforementioned disadvantages and introduce 30 new technologies to the relevant technical field. Multiple call service for subscribers in communication systems to bring advantages It involves a system and method that automatically detects and identifies the need. The main purpose of the invention is to enable subscribers who need to make calls simultaneously in communication systems. 35 provided to customers and subscribers during the call setup phase of the multi-call service. The goal is to ensure automatic identification within the boundaries. 3 All the purposes mentioned above and those that will emerge from the detailed explanation below. The present invention aims to provide customers and customer subscribers with electronic devices. communication system that provides communication services over, communication via The call server that provides call services to subscribers in the system communicates through it. 5 The system includes an identification server where customer and subscriber profiles are created. Call setup for multi-call service for subscribers who need to make calls simultaneously. automatically within the limits given to customers and subscribers during this phase It is a system that enables its identification, and its feature is that it runs on the call server, within it The software being run detects the subscriber and the subscriber's call information, resulting in multiple call information. 10 Multiple call service to transmit to the identification unit is either inactive or, even if active, the same Multiple call system detects calls from subscribers who have exceeded the limit on the number of calls they can make at that moment. The detection unit runs on the identification server, via the software it executes. Multiple call service definitions transmitted by the multiple call detection unit to the customer and The aforementioned multiple calls are made in accordance with the subscribers' service package settings. 15 It contains a unit of definition. Furthermore, all the purposes mentioned above and those that will emerge from the detailed explanation below. The present invention aims to achieve this by enabling multiple subscribers who need to make calls simultaneously. The limits given to customers and subscribers during the call service setup phase are 20. It is a method that enables automatic identification within it; its feature is communication. a call in addition to the existing call(s) of a subscriber in the system initiation, multi-call detection unit running on the call server, multi-call service inactive or even if active, it has reached the limit on the number of calls that can be made simultaneously Identifying the subscriber, the multiple call service 25 for the subscriber identified by the multiple call detection unit update request definition server running multiple call definition unit the transmission, the relevant multi-call definition unit that receives the multi-call service update request Checking if the multiple call service is active for the subscriber; multiple call service for the relevant subscriber If the call service is active, the subscriber has reached the limit of simultaneous calls. The fact that it hasn't been received is checked by the multiple call identification unit, and the subscriber has 30 calls simultaneously. If the number of calls that can be made does not reach the limit, the multiple call identification unit will contact the relevant subscriber. Increasing the number of calls that can be made simultaneously for a subscriber by one, enabling multiple calls for that subscriber. Multiple calls on the customer account to which the subscriber is connected when the service is not active. Whether or not it has support is checked by the multiple call definition unit. If the customer to whom the subscriber is connected has multi-call support, then multi-call 35 The identification unit activates the multi-call service for the relevant subscriber and for the relevant subscriber... Increasing the number of calls that can be made simultaneously by one, depending on the subscriber's connection. 4 The customer either does not have multi-call support or the multi-call service is active. Multiple call definition when the subscriber reaches the limit for simultaneous calls. The unit generating the error message without performing any updates for the relevant subscriber is multiple The call identification unit detects multiple calls and processes the outcome as either positive or negative. forwarding it to the unit, the multiple call detection unit confirms that the result of the transaction transmitted to it is positive or negative. 5 It checks if there are none, and if the result of the transaction is positive, it detects multiple calls. The unit moving the process to the next step in the call creation flow, resulting in a positive transaction outcome. If not, the multi-call detection unit will display an error message during the call establishment flow. The process involves completing the steps. The best way to utilize the advantages of the existing invention, together with its structure and additional elements. For it to be understood, it must be considered together with the figures explained below. BRIEF DESCRIPTION OF THE FIGURES Figure 1 illustrates the need for multiple call services for subscribers in the communication systems covered by the invention. It is a representative illustration of a system that automatically detects and identifies. Figure 2 illustrates the need for multiple call services for subscribers in the communication systems covered by the invention. It is a representative illustration of a method that automatically detects and identifies. The drawings do not necessarily need to be scaled and are necessary for understanding the invention. Details that are not present may have been overlooked. Furthermore, at least to a large extent... Elements that are identical or at least have substantially identical functions are numbered the same. It is shown. REFERENCE NUMBERS 1. Communication system 2. Call server 3. Identification server 30 4. Multiple call detection unit 5. Multiple call identification unit 1001. In addition to the existing call(s) of a subscriber in the communication system initiating a call 35 1002. The multi-call detection unit running on the call server has its multi-call service active. a subscriber who is either inactive or, even if active, has exceeded the limit on the number of simultaneous calls that can be made. detect 1003. Update the multi-call service for the subscriber detected by the multi-call detection unit. 5. The request is forwarded to the multi-call definition unit running on the definition server. 1004. The multi-call identification unit that receives the multi-call service update request is responsible for the relevant subscriber. Check if the multi-call service is active. 1005. If the multi-call service is active for the relevant subscriber, the subscriber can call simultaneously Whether the limit of possible calls has been reached is determined by the multiple call definition unit. 10 to be checked 1006. Multiple calls when the subscriber has not reached the limit for simultaneous calls. The identification unit increases the number of calls that can be made simultaneously for the relevant subscriber by one. 1007. If the multi-call service is not active for the relevant subscriber, the subscriber's connection The multi-call identification unit determines whether the client has multi-call support. to be checked by 15 1008. Multiple calls if the customer account to which the subscriber is connected has multiple call support. The call identification unit activates the multi-call service for the relevant subscriber and the relevant increasing the number of calls a subscriber can make simultaneously by one 1009. If the customer service line to which the subscriber is connected does not support multiple calls or does not support multiple calls... Although the service is active, the subscriber has reached the limit of simultaneous calls. In these cases, the multiple call identification unit will not provide any updates for the relevant subscriber. not doing it and generating an error message 1010. Multiple call identification unit determines the outcome of the operation as positive or negative. forward to the call detection unit 1011. The multiple call detection unit checks whether the transaction result transmitted to it is positive or not. 25 to check 1012. If the transaction result is positive, the multiple call detection unit will proceed with the call process. moving to the next step in the setup process 1013. If the transaction result is not positive, the multiple call detection unit will establish a call. terminating the stream with an error message 30 DETAILED DESCRIPTION OF THE INVENTION In this detailed explanation, the communication systems that are the subject of the invention (1) provide multiple subscribers A system and method that automatically detects and identifies call service needs is only 35. with examples that will not have any limiting effect on a better understanding of the subject It is explained. 6 Automatically detect the need for multiple call service for subscribers in communication systems (1) a system that identifies, communication system (1), call server (2), identification server (3) includes multiple call detection unit (4), multiple call identification unit (5). Communication system (1), communication to customers and customer subscribers via electronic devices 5 It is the system that provides services. Call server (2), through the communication system (1) It is the device through which subscribers' call services are provided. Identification server (3), It is the device in which the customer and subscriber identifications in the communication system (1) are made. Multiple call detection unit (4) runs on call server (2) and is run within it. Multiple call identification 10, which detects the subscriber and the subscriber's call information through the software. to forward to unit (5) the multiple call service is not active or if it is active, at the same time This unit identifies calls from subscribers who have exceeded their call limit. Multiple Call definition unit (5), running on definition server (3), is executed within it. Multiple call service transmitted by the multiple call detection unit (4) via software 15 that performs definitions in accordance with the service package settings of customers and subscribers. It is a unit. Automatically detect the need for multiple call service for subscribers in communication systems (1) a system and method that defines and implements, and provides solutions to problems in existing methods The aim is to provide subscribers with a multi-call service only when they need it and for communication purposes. in their systems (1) automatically within the limits given to customers and subscribers It is a system and method that defines. In the method proposed by the invention, in the communication system (1) All customers found are identified by the subscriber identification server (3) Multiple call service is defined as disabled for that customer. During the customer identification phase, that customer is assigned the same service. Subscribers can start using the service even if the multi-call service is initially disabled. The parameter that determines the maximum number of calls they can make simultaneously when they start. This parameter is adjusted. The value of this parameter varies according to the scope of customers' service packages. It can demonstrate. If the subscriber has a multiple registration service, the communication system with more than one client (1) 30 It can register with the call server (2). In this way, multiple clients can make calls. while making an active call with one of the subscriber clients connected to the server (2) In accordance with its use in the communication system (1), it can simultaneously create a new one with another client. It may need to make a call. Multiple call detection unit running on call server (2) (4) The software inside is activated and attempts to make multiple calls but multiple 35 The call service detects a new call attempt from a subscriber who does not have a call service profile. Communication from the multiple call definition unit (5) running on the system’s (1) definition server (3), 7 Activate the multi-call service for the subscriber with the trigger of the multi-call detection unit (4). it brings and the value of making multiple calls simultaneously is also available for the relevant subscriber. The request is to increase the value by adding one to it. This process was previously performed using a multiple call service. If this is done for a subscriber who has never been activated, it's the same thing the subscriber could do initially at the same time. Since there will only be one call, this value is updated to two after the transaction. 5 However, this process is only being done for a subscriber who already has the multi-call service actively set up, This means the subscriber will make one more call in addition to their existing calls. It is created and the number of calls it can make simultaneously is increased by one. For example, the current value is this. If the subscriber has three, the new value is defined as four. Multiple call detection unit The multi-call definition unit (5), which receives the update request sent to it by (4), this 10 Before performing the transaction, multiple customers at the customer level to which the relevant subscriber is connected are required. It checks whether call service definition is allowed. If allowed... The system checks whether the subscriber has reached the limit on the number of calls they can make simultaneously. If the multi-call service definition is appropriate at the customer level to which the subscriber is connected, and If the limit for simultaneous calls for the relevant subscriber has not been reached, the necessary configuration will be done and 15 A positive response is given to the multiple call detection unit (4). Otherwise, the response made for the subscriber A negative response is given by generating an error message as needed. Multiple calls If it receives a positive response from the identification unit (5) The multiple call detection unit (4) detects that the new call request made by the subscriber has been successfully processed. It enables the establishment of the system. If the identification request is rejected, the subscriber will receive 20 An appropriate error message indicates that the operation failed. Thus, communication systems (1) need to make more than one call at the same time Subscribers' multiple call service definitions are automatically activated when they need a call. determined and in accordance with the service package definitions and limits of customers and subscribers 25 This is done automatically. Thanks to this automatic identification process, manual operation is eliminated. especially in large-scale communication systems (1) because the need for intervention is eliminated This significantly contributes to reducing the operational burden. Furthermore, initially... The multi-call service is defined as disabled for all subscribers, and when the service is activated... Bringing it in and simultaneously adjusting the call value will only require the subscriber to have 30. Because this is done instantly, system resources are allocated more efficiently, and unnecessary resources are avoided. This avoids the cost. Automatically detect the need for multiple call service for subscribers in communication systems (1) The functions performed by a system that defines and describes are as follows: 35  In addition to the existing call or calls of a subscriber in the communication system (1) to initiate a call (1001), 8  Multiple call detection unit (4) running on call server (2) the service is inactive or even if active, there is a limit on the number of calls that can be made simultaneously detecting a subscriber who is stuck (1002),  Update the multi-call service for the subscriber detected by the multi-call detection unit (4). 5 to the multiple call definition unit run on the request definition server (3) (5) transmission (1003),  The relevant multi-call definition unit (5) that receives the multi-call service update request Checking whether the multi-call service is active for the subscriber (1004),  If the multi-call service is active for the relevant subscriber, the subscriber can call simultaneously Multiple call identification unit (5) 10 whether the limit of calls that can be made has been reached to be controlled by (1005),  Multiple calls when the subscriber has not reached the limit for simultaneous calls. The identification unit (5) has one call value that can be made simultaneously for the relevant subscriber. increase (1006),  If the multi-call service is not active for the relevant subscriber, the subscriber's connected 15 Multiple call definition to determine if the customer has multiple call support (1007), to be controlled by unit (5),  Multiple call support available on the customer account the subscriber is connected to The call identification unit (5) activates the multi-call service of the relevant subscriber and Increasing the number of calls that can be made simultaneously for the relevant subscriber by one (1008), 20  If the customer service line to which the subscriber is connected does not support multiple calls or multiple calls are not supported Although the call service is active, the subscriber has reached the limit for simultaneous calls. In cases where it is reached, the multiple call identification unit (5) has any for the relevant subscriber. It generates an error message (1009) instead of updating,  The multiple call identification unit (5) process result is either positive or negative 25 (1010) to transmit to the multiple call detection unit (4),  The multiple call detection unit (4) receives a positive result from the transaction. to check that it is not there (1011),  If the result of the operation is positive, the process of the multiple call detection unit (4) moving to the next step of the call setup flow (1012), 30  If the transaction result is not positive, the multiple call detection unit (4) establishes a call. terminating the stream with an error message (1013). Automatically detect the need for multiple call service for subscribers in communication systems (1) The flow in a system and method that defines and describes a communication system (1) is a 35 by initiating a call in addition to the subscriber’s existing call(s) (1001) 9 It starts. After this step, multiple call detection is performed on the call server (2). unit (4), multiple call service is not active or even if active, calls can be made at the same time The multiple call detection unit (4) detects a subscriber who has exceeded the number limit (1002). Identify the update request for the multiple call service for the subscriber on the server (3) It transmits to the executed multi-call identification unit (5) (1003). Multi-call service update 5 The multi-call identification unit (5) that receives the request, checks whether the multi-call service is active for the relevant subscriber. Checks if it is not (1004). If the multi-call service is active for the relevant subscriber, whether the subscriber has reached the limit for simultaneous calls, multiple call definition unit (5) checks (1005). If the subscriber does not reach the limit of calls that can be made at the same time. In this case, the multiple call identification unit (5) can make 10 calls simultaneously for the relevant subscriber. It increases its value by one (1006). If the multi-call service is not active for the relevant subscriber, whether the customer service the subscriber is connected to supports multiple calls It is controlled by the identification unit (5) (1007). In the customer to which the subscriber is connected In the case where multiple call support is available, the multiple call identification unit (5) of the relevant subscriber's multiple It activates the call service and sets the maximum number of calls that can be made simultaneously for the relevant subscriber to 15. increases the number (1008). If the customer to whom the subscriber is connected does not have multi-call support or Even though the multi-call service is active, the subscriber has reached the limit for simultaneous calls. In cases where it is received, the multiple call identification unit (5) does not update any information for the relevant subscriber. instead of doing so, it generates an error message (1009). The multiple call definition unit (5) generates the result of the operation. It transmits the positive or negative response to the multiple call detection unit (4) (1010). Multiple call detection 20 The unit (4) also checks whether the transaction result transmitted to it is positive or not (1011). If the transaction result is positive, the multiple call detection unit (4) process call establishment It moves to the next step of the flow (1012). If the result of the process is not positive, Multiple call detection unit (4) terminates the call setup flow with an error message (1013). Thus, in communication systems (1) they need to make more than one call at the same time. Multiple call service definitions for required subscribers are automatically activated when they need a call. Service package definitions and limits for customers and subscribers are determined as follows: This is done automatically. This eliminates the need for manual intervention. because the operational load in large-scale communication systems (1) is reduced by 30 This significantly contributes to reducing the problem, as well as activating the service. The simultaneous adjustment of the call value is only done when the subscriber needs it. Because of this, system resources are configured more efficiently for the service. unnecessary processes in the current methods where activation is done upfront for all subscribers. This avoids resource planning and the associated costs. 35

Claims

REQUESTS 1.  Communication with customers and customer subscribers via electronic devices 5 communication system that provides services (1),  Call services are provided to subscribers in the communication system (1) call server (2),  Customers and subscribers in the communication system (1) Definition server where definitions are made (3) 10 a multi-call service for subscribers who need to make calls simultaneously. Automatically within the limits given to customers and subscribers during the setup phase. It is a system that enables it to be defined as such, and its characteristic is;  through the software that runs on the call server (2) It identifies the subscriber and the call information belonging to the subscriber and sends it to the multiple call identification unit (5) 15 Multiple call services are either inactive or, even if active, cannot be used simultaneously. Multiple calls that detect subscribers who have exceeded the limit on the number of calls they can make. call detection unit (4),  software running on the identification server (3) Multiple call service 20 transmitted by the multiple call detection unit (4) definitions in accordance with customer and subscriber service package settings The mentioned multiple call definition unit (5) which performs It includes.

2. Setting up a call for the multi-call service for subscribers who need to make calls simultaneously 25 automatically within the limits given to customers and subscribers during this phase It is a method that enables its identification, and its characteristic is;  To the current call or calls of a subscriber in the communication system (1) in addition to initiating a call (1001),  Multiple call detection unit (4) running on call server (2) multiple call 30 The number of calls that can be made simultaneously even if the service is inactive or even if it is active. detecting a subscriber who has exceeded their limit (1002),  Multiple call service for the subscriber detected by the multiple call detection unit (4) Multiple calls run on the update request definition server (3) transmitting to the identification unit (5) (1003), 35 11  The multi-call definition unit (5) that receives the multi-call service update request Check whether the multi-call service is active for the relevant subscriber (1004),  If the multi-call service is active for the relevant subscriber, the subscriber can call simultaneously whether the limit of calls that can be made has been reached by the multiple call identification unit (5) to be checked by (1005), 5  Multiple calls when the subscriber has not reached the limit for simultaneous calls. the number of calls that can be made simultaneously for the relevant subscriber is one of the identification units (5) increase in grains (1006),  If the multi-call service is not active for the relevant subscriber, the subscriber's connection Whether the customer has multi-call support or not, multi-call 10 Checked by the identification unit (5) (1007),  Multiple call support available on the customer account the subscriber is connected to call identification unit (5) activates the multi-call service of the relevant subscriber It brings and displays the number of calls that can be made simultaneously for the relevant subscriber. increase (1008), 15  If the customer service line to which the subscriber is connected does not support multiple calls or multiple calls are not supported Although the call service is active, the subscriber can make calls simultaneously. In cases where the limit is reached, the multiple call identification unit (5) for the relevant subscriber It does not perform any updates and generates the error message (1009),  The multiple call identification unit (5) process result is either positive or negative 20 (1010) to transmit to the multiple call detection unit (4),  The multiple call detection unit (4) receives a positive result from the transaction. to check that it is not there (1011),  If the result of the operation is positive, the process of the multiple call detection unit (4) moving to the next step of the call setup flow (1012), 25  If the transaction result is not positive, the call detection unit (4) calls terminating the setup process with an error message (1013) It includes the steps of the process.

Images