A MOOD ANALYSIS SYSTEM

Abstract

This invention relates to a system (1) that enables the analysis of instantaneous emotional changes in customers caused by product demonstrations in experience centers and the establishment of dynamic interaction with the customer.

Description

1 TARIFF A MOOD ANALYSIS SYSTEM Technical Area 5 This invention relates to product demonstrations given to customers in experience centers. analyzing the immediate emotional changes it evokes in customers and it relates to a system that enables dynamic interaction with the customer. Previous Technique The experience of customers coming to see the products and learn the details. Customer representatives at the centers handle customer service and customer representatives interact with customers. Customers are informed by giving presentations about the products. 15 Nowadays, post-presentation surveys containing questions are given to customers. This is being done and the aspects that interest the customer are being noted. At the same time The impressions gained by the customer representative are also noted in the survey. However, the promise... the subject is surveys and the content conveyed to customers in the presentation 20 What topics excite them, that they care about, or that they dislike No clear conclusion can be drawn regarding this matter. This situation affects the completion of the sale. This situation weakens the customer service representative's position. Therefore, nowadays... the emotions of customers in the moment during product presentations Analyzing their situations will help increase product sales. Solutions are needed. 25 Research results obtained within the current state of the art Japanese patent document number JP2019030557A describes a device that can predict emotions. The presentation device and system are discussed. The invention is within a communication system. a user's, a communication partner's emotional state and condition accurately 30 It aims to make it easier to recognize them in this way. This system can recognize more than one at the same time. 2 It is used by many users. The solution is for the first user to use the sensor. a control that obtains sentiment prediction content information based on data It includes a presentation device that has this part. This device also conveys this feeling. It also collects accuracy information regarding the prediction. The control unit both The sentiment prediction content and accuracy information are shared with the second user 5 It controls the presentation of information. This technology allows users to communicate with their communication partners. to help them better understand and interpret their emotions It provides the predicted emotional state and the level of confidence in that prediction. Brief Description of the Invention 10 This invention relates to the demonstrations given to customers about the product at the experience center. a system that enables the identification of the impact on the customer's emotional state It is about creating a system with a system. Detailed Description of the Invention The "Mood Analysis" conducted to achieve the purpose of this invention The "System" is shown in the attached figure; Figure 1. Schematic view of a system that is the subject of the invention. The parts shown in the figure are individually numbered, and these numbers correspond to... The equivalents are given below: 1. System 2. Microphone 3rd Camera 4. Server M: Electronic device 3 In the experience center, the demonstration of the product to the customer An invention that enables the determination of its effect on mood. system (1), -on the person displaying the product and / or in the area where the product is being displayed located in 5 locations, configured to collect voice data of the customer and / or employee. at least one microphone (2), -on the person displaying the product and / or in the area where the product is being displayed located there, to collect image data of the customer and / or employee. at least one camera configured (3) and -10 using any communication protocol with microphone (2) and camera (3) to communicate, to exchange data through this communication, the customer's response to the content conveyed by the salesperson Analyzing instantaneous emotional changes and reactions as audio and visual data, Real-time customer reactions to the content after analysis Identifying and matching them, recording them, and creating a dynamic 15-minute interaction with customers. the transfer to the responsible electronic device (M) in order to establish interaction It includes at least one server (4) providing. In the system that is the subject of the invention, the microphone (1) is located on the (2) officer. and communicate with the server (4) and experience through this communication 20 During the presentation held at the center, the employee described the product content. It is configured to transmit the information to the server (4). In this way, the server (4) in the product information received via the microphone (2) and in the image data received via the camera (3) We can match the content that the customer reacted to and identify which topics the customer was interested in. It can be determined whether or not they are interested in it. 25 The camera in the system in question (1) is located on (3) officers. to communicate with the server (4) and experience through this communication During the presentation held at the center, the client's images were shown to the presenter. (4) is configured to transmit. The camera (3) is preferably attached to the officer's collar 30 to be seen by the person being shown and / or the person being presented with at the experience center 4 It is positioned in such a way that the staff member can start giving their presentation at any moment. It is possible to understand how a customer reacts to a particular piece of content. The server included in the system in question (1) is located in the known state of the art (4) The area can be connected using any remote communication protocol to the microphone (2) and camera (3) 5 to communicate, to exchange data within that communication, and The presentation content and the customers' immediate reactions as the staff member begins the presentation. It is structured to match the mood. The presenter (4) from the microphone (2) to make sense of the received audio data, (3) instantaneous emotion received from the camera to identify the situation and the responses given to the interpreted audio data 10 It is configured to match. The server (4) is responsible for the matches made. to share with the electronic device (M) and create a dynamic connection between the customer and the officer. to increase sales potential by facilitating interaction It is structured. In the preferred application of the invention, the server (4) is responsible. Identifying the content described in the presentation by artificial intelligence 15 It is structured accordingly. In the system in question (1), information about the vehicle is provided to experience centers where vehicles are sold. Customers who come to get information and experience, and the activities carried out by the staff. Their reactions to the presentations are visually monitored, and the 20 things the staff member says are tracked. content that interests or disinterests them, along with their emotional states. This way, what excites customers and what they are excited about are matched. It can be determined that they don't care. This shows that customer-focused sales... It is important for the system (1) presentations to customers to be realized. This ensures a more interactive experience by incorporating feedback from the staff. 25 For example, when information is given that the vehicle does not have a heat pump, the customer is informed... The customer's reaction can be observed, and if dissatisfaction is detected, the matter is addressed. More detailed information is provided about it. In another example: Identifying the parts where the customer was excited and happy while walking around the vehicle. This can be reflected in customer records. 30 Around these fundamental concepts, the subject of the invention is "A Mood Analysis System". It is possible to develop a wide variety of applications related to (1)”, and the invention is here It cannot be limited to the examples given; it is essentially as stated in the claims.

Claims

6 REQUESTS 1. Demonstration of the product to customers at the experience center. enabling the identification of the impact on the customer's emotional state. -5 on the person displaying the product and / or in the area where the product is being displayed located, configured to collect voice data of the customer and / or employee at least one microphone (2), -on the person displaying the product and / or in the area where the product is being displayed located there, to collect image data of the customer and / or employee. at least one camera configured (3) and 10 -using any communication protocol with microphone (2) and camera (3) to communicate, to exchange data through this communication, the customer's response to the content conveyed by the salesperson Analyzing instantaneous emotional changes and reactions as audio and visual data, After the analysis, the customer reactions to the content are displayed in real-time on 15 the identification, matching and recording of data, and a dynamic relationship with customers. the transfer to the responsible electronic device (M) in order to establish interaction a system characterized by having at least one server (4) providing (1).

2. The officer is located on the server (4) and communicates with the server (4) and 20 In the presentation given at the experience center through this communication established to transmit the information about the product content described by the officer to the server (4) a system like the one in Claim 1 characterized by a configured microphone (2) (1).

3. The officer is located on the server (4) and communicates with it. This communication was established through a presentation given at the experience center. configured to transmit customer images to the server (4) during A system like the one in Claim 1 or 2 characterized by a camera (3) (1). 7 4. Any remote communication under the known state of the art. Communicating with the microphone (2) and camera (3) using the protocol, established This communication facilitates data exchange and allows the officer to make a presentation. starting with matching the presentation content with the customers' immediate emotional state 5 of the above requests characterized by the server (4) configured to do so. a system like any other (1).

5. To interpret the sound data received from the microphone (2), and the sound data received from the camera (3). Detecting the immediate emotional state and giving meaning to the voice data. 10 characterized by the server (4) configured to match the responses a system like any of the above requests (1).

6. To share the completed pairings with the assigned electronic device (M) and By enabling a dynamic interaction between the customer and the representative, sales 15 characterized by the server (4) configured to increase its potential a system like any of the above-mentioned requests (1).

7. The content presented by the staff member is processed through artificial intelligence. The above is characterized by the server (4) configured to define it with the above. a system like any of the requests (1). 20

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