Hotel Room Bistro System

Abstract

The invention relates to a hotel room bistro system, made of metal, rigid plastic or fiber housing, equipped with software for communication with reception, and connected to wired or wireless internet, which enables the sale of food, beverages, tobacco and perfumery products within the hotel room.

Description

1 TARIFF Hotel Room Bistro System TECHNICAL AREA 5 The invention allows the sale of food, beverages, tobacco, and perfumery products inside hotel rooms. a device made of metal, hard plastic or fiber that provides reception and communication. a hotel room with wired or wireless internet access and software that provides It is related to the bistro system. 10 PREVIOUS TECHNIQUE A feature familiar to everyone staying in hotels these days is the presence in the rooms. These are mini refrigerators. Initially used as simple cooling devices, these small 15 Refrigerators have, over time, become a part of hotel services and are included in guests' stays. It has become an element that makes the experience more practical and comfortable. Known as the mini-bar. This system aimed to offer much more than just cooling beverages. The introduction of minibars in hotel rooms is a significant improvement over the services offered by hotels. It has developed in parallel with the increasing variety. Gradually, minibars, only 20 Not only chilled drinks, but also snacks, appetizers, and sometimes luxury items. It has started to offer a variety of products, from just a simple cooling unit over the years. These devices, which transform into a mini-bar system providing added convenience to guests in hotel rooms, It has been shaped according to the evolving needs of the hotel industry and is becoming more diverse every year. It has been enriched with products. 25 offering quick and practical service that hotel guests can access instantly. The need for minibars has, over time, become an integral part of hotel stays. However, modern service standards regarding minibars in hotel rooms have changed. There are several problems that don't fit the concept. Firstly, there are only a few types of items in the minibars. Beverages are served, and there are no additional features beyond these beverages. This situation, The minibar has become an outdated service, upsetting both hotel management and customers. This has become tiresome, because hotel guests nowadays demand more comprehensive and varied services. is waiting. Also, the minibars only offer a limited selection of drinks and food. Because there are almost no options, hotel guests are dissatisfied with the quality of service. Dissatisfaction is inevitable. Customers can only find drinks in the minibar. and this results in them being deprived of the comfort and variety they seek during their hotel stay. 35 This is the reason. 2 Another problem is that hotel guests don't know the prices of the drinks in the minibar. It is the state of indecision about whether to buy a drink or not due to the prices. This uncertainty causes customers to hesitate to use the minibar and sometimes leads to dissatisfaction with the service. This leads them to avoid taking advantage of it. In addition, there are no snacks in the minibar. The absence of food items, such as biscuit varieties or cold sandwiches, is category 5. This inadequacy negatively impacts customer satisfaction. The limited variety of products... This is great, especially for guests who arrive late or need a small snack. This constitutes a disadvantage. Minibars are also a major problem for hotel management. Hotel management has to check out 10 They avoid asking the customer about minibar consumption, but when they don't ask... The hotel staff is having difficulty keeping track of the consumption from the minibar. In this situation, Products consumed from the minibar may be wasted, which results in a financial loss for the hotel. This means the hotel management asks the customer if they have consumed any minibar supplies. They are forced to; however, this situation can cause embarrassment in customer relations. If 15 If the customer indicates that they have consumed the minibar, the hotel staff will ask the housekeeping staff to check the minibar in the room. They request a headcount, and this process requires the customer to wait while leaving the room. This is the reason. Even down to counting the contents of the hotel's minibar, the customer is treated like a hostage, as if they've committed a crime. They may feel taken advantage of. This process affects the relationship between hotel management and the customer. It creates tension and lowers the quality of service. In short, 20 from the minibars in hotel rooms These resulting problems pose a significant risk to both hotel management and customers. This has become a source of dissatisfaction, and this situation necessitates modern service for hotel businesses. This makes it difficult to reconcile it with that understanding. As a result of research conducted in the literature, application number “2019 / 15731” and “INVERTER 25 A Turkish patent application titled "MINIBAR" has been found. This application... This relates to inverter minibars, which operate on a principle of running at specific speeds depending on the need. However... allowing the sale of food, beverages, tobacco and perfumery products inside hotel rooms, A receiver made of metal, hard plastic, or fiber that enables communication with the receiver. a hotel room bistro system with software and wired or wireless internet connection 30 No evidence related to this has been found. Ultimately, the problems mentioned above, which cannot be solved with current technology, are the subject of this technical analysis. This has made it necessary to make an innovation in the field. BRIEF DESCRIPTION OF THE INVENTION 35 3 The present invention aims to eliminate the aforementioned disadvantages and introduce new technologies to the relevant technical field. It relates to a hotel room bistro system designed to offer advantages. The main purpose of the invention is to regulate the sale of food, beverages, tobacco and perfumery products inside hotel rooms. The goal is to ensure this is done by communicating with reception. 5 All the purposes mentioned above and those that will emerge from the detailed explanation below. The present invention is designed to facilitate the sale of food, beverages, tobacco, and perfumes within a hotel room. metal, hard plastic or A 10 with a fiber optic outer casing and wired or wireless internet connectivity. The hotel room bistro system features; a selection of tables and chairs located in the hotel room and at the reception. customer reception to facilitate ordering of food, beverages and / or products The phone used for making calls has a bistro application running on it, and it handles customer requests and hotel... The computer that enables product reporting to be done, between the reception and the customer. 15 that enables communication between computers and telephones via wired or wireless connection. communication unit, containing motor and electronic circuit board, appearance of beverages and food. and provides its presentation by rotating via the motor located on it, containing... The automated shelving system directs the product to the hopper, for beverages and other items that need to be kept cold. food items can be retrieved via an automated shelving system after shopping. The cold storage compartment keeps beverages and food items that need to be kept cold cold for 20 minutes. a refrigerated product rack that stores and contains a cooling system, at room temperature Beverages and food items that need to be stored are automatically placed on the rack after shopping. The room temperature product receiving compartment, which can be picked up via the system, is at room temperature. a room that keeps food and beverages that need to be preserved at room temperature The temperature of the product shelf is determined via software running inside, and the relevant customer's room 25 All product requests, such as food and drinks, received via phone and with the number entered, are processed through this system. By ensuring that the items added through it are registered under the relevant room number, approval is granted. The communication unit sends a signal to the automatic shelving system, and the selected products are sent to the relevant... enabling the automatic racking system to move so that the contents fall into the hoppers. All 30 requested and received from the customer's room number during the customer's check-out process at the hotel. products can be viewed and payment can be made via cash, debit card or credit card. The aforementioned bistro application calculates the price in order to facilitate this. It includes. The advantages of the current invention, along with its structure and additional elements, can be best utilized in 35 For it to be understood, it must be considered together with the figures explained below. 4 BRIEF DESCRIPTION OF THE FIGURES Figure 1 is a representative illustration of a hotel room bistro system, which is the subject of the invention. The drawings do not necessarily need to be scaled and are sufficient to understand the existing invention. Details that are not present may have been overlooked. Furthermore, at least to a large extent... Elements that are identical or at least have substantially identical functions are numbered the same. It is shown. REFERENCE NUMBERS 10 1. Telephone 2. Computer 3. Bistro application 4. Communication unit 15 5. Automatic shelving system 6. Outer casing 7. Cold product receiving hopper 8. Refrigerated goods rack 9. Room temperature product receiving compartment 20 10. Room temperature product shelf 11. Mobile application 12. Glass lid DETAILED DESCRIPTION OF THE INVENTION 25 In this detailed explanation, the hotel room bistro system that is the subject of the invention is only a more comprehensive version of the subject. This is explained with examples that do not create any limiting effects on a better understanding. A hotel room bistro system, telephone (1), computer (2), bistro application (3), communication 30 unit (4), automatic shelving system (5), outer casing (6), cold product receiving hopper (7), cold product rack (8), room temperature product receiving compartment (9), room temperature product shelf (10), mobile application (11), It includes a glass cover (12). The telephone (1) is located in the hotel room and at the reception and to enable the customer to place orders for food, beverages and / or products through It is a device that can communicate via wired or wireless connection, enabling calls to the reception. 35 The phone (1) can also be a smart device with a touch screen. The computer (2) can be a bistro application (3) is run and customer requests and hotel product reporting are over It is the device that enables the purchase. The Bistro application (3) runs through the software within it. Food and drinks received via telephone (1) with the relevant customer's room number entered. This ensures that all product requests are recorded under the relevant room number. With the approval of the added products, the communication unit (4) sends the automatic racking system (5) Automatic shelf 5 that sends a signal and ensures that selected products fall into the hoppers. enabling the system (5) to move, during the customer's check-out process at the hotel All items requested and received should be visible via room number, and payment should be made in cash or by bank transfer. price calculation to enable payment via card or credit card It is the application that does the communication unit (4), the reception and the customer’s computer (2) and telephone. (1) is the unit that enables communication via wired or wireless connection. Automatic rack 10 system (5), which has a motor and electronic board on it, to change the appearance of drinks and food and It rotates via a motor, enabling the presentation of the product inside. It is the movable system that directs to the reservoir. The outer casing (6) is metal, surrounding the hotel room bistro appliance. It is a material made of hard plastic or fiber body. Cold product receiving hopper (7), cold Beverages and food items that need to be stored are placed on automatic shelf 15 after shopping. It is the container from which the system (5) can be received. Cold product rack (8), cold in containers a device that keeps beverages and food items that need to be preserved cold, inside It is a compartment containing a cooling system. Room temperature product receiving compartment (9), room temperature Beverages and food items that need to be stored are automatically placed on the rack after shopping. It is the container from which the product can be received via the system (5). Room temperature product shelf (10), room 20 Foods and beverages that need to be kept at room temperature should be kept at room temperature. This is the partition that is mentioned in the mobile application (11) if the phone (1) is touchscreen. computer (2) by means of software that runs on the phone (1) working integrated with the bistro application (3) on which there are products, The system allows customers to log in with the provided username and password and select the desired products. 25 via the communication unit (4) which provides approval of the selected products. (5) the automatic racking system moves the shelves where the selected products are located and It is the application that ensures the selected products fall into the relevant containers. Glass lid (12), bistro glass or transparent material that allows the products inside the device to be seen from the outside. It is a lid made of the same material. 30 The touchscreen displays the product information to the person making the purchase using the hotel room bistro device. This screen displays the product code, price, and order information from the menu where the product can be selected. The keypad payment section is for customers who will not be using the digital system for product purchases; they can use a card reader. It is the element that enables shopping using a keypad method. Card reader, 35 This bistro machine, custom-made for the product, is used to read shopping cards and contains... It is a reader that has a card reader sensor that sends and receives signals by communicating with the relevant card. 6 Automatic shelving system (5) which provides the view and presentation of beverages and food. a movable mechanism that rotates via a motor and directs the product inside into the hopper. It is a system. It refers to the general design of the hotel room type machine. Reception bill. The system allows the customer to make purchases using a shopping card from a bistro machine inside the room. It is a system that generates a list and price breakdown of purchases through the system. Receipt 5 The deduction section shows the purchase the customer made from the bistro machine in their hotel room. This is the unit where the printout is taken. The printed customer bill is taken from the customer's own room. After swiping the card for the purchase, the payment for the purchase was made. This is the billing section. The room-reception communication system connects the room to the reception. Creating orders and making payments via internet connection through all completed purchases 10 It is a system used in stages such as facilitation. Bistro card reader area, customer hotel. After making his payment in his room, he handed his card to the reception and scanned it with the card reader. This allows the payment receipt to be automatically generated after the relevant card is scanned. This is the area. The bistro appliance's power input is preferably designed to operate with 220 Volt electricity. A hotel room bistro system consists of two glass-enclosed partitions. One of the partitions is cold. one compartment is for food and beverages, and the other compartment is for food kept at room temperature. It is for the sale of beverages, tobacco and perfumery products. A hotel room is located at the front of a bistro system. Food, drinks and other products should preferably be stored in two compartments with glass lids. The items are placed in their respective sections by hotel staff. Each product compartment (shelf) is movable. 20 A price tag plate is also located at the bottom of the movable shelf where each product is placed. Customers can read the price of the products from the label. The products are handled by hotel staff. Once installed, the covers are locked, and the customer cannot open the locked doors. The customer cannot open the glass. The guests can see all the products and prices in the room bistro through the covers. A hotel room The front of the bistro system, where the glass doors are located, has either two-tiered or 25-inch panels depending on the model. Depending on the model, there may be two separate glass doors on the left and right sides, and on the front of the cabinet. A touchscreen or product selection keypad is available. Credit cards are also used for payment. There are also sections for reading cards and scanning QR codes. A hotel room bistro system; 30  Preferably operated with 220 Volt electrical power (mains).  It has wired internet or Wi-Fi connectivity.  Touchscreen on the front for food, drinks and other products, depending on the model. or numbering keys that allow you to select products by number, depending on the model. It is located. 35  In addition, the hotel room bistro system includes a unique bistro card for each room. 7  Also, in the hotel room bistro system, there is a special fee for each room. Room bistro card is also available.  It also has a credit card payment system. In an alternative configuration of the invention, the touch screen or other model buttons 5 After selecting the desired food and drinks from the team's numbering system, the touch screen The card is scanned on the screen or in the adjacent bank card / credit card slot, or via QR code. When the system confirms payment from the card by scanning the code, the selected food, drink, or other item will be displayed. The products are selected from the shelf via mobile or rotary movement using system software and automation. The customer's 10 located at the bottom can be moved or rotated according to the number of products. The products are placed in the designated bin, and the customer completes their purchase without any problems. This is also the case. Furthermore, some hotel guests only spend cash within the hotel. They want this. Therefore, every customer checking into their room from the reception desk gets a hotel room bistro. The system provides its own card. Those who wish to shop from the bistro system within the room The customer can order any food and drink they want from the hotel room bistro system by scanning their own card for 15. The customer can obtain this. During check-out, the customer should come to the reception and present their room access card or... When handing over the key, the hotel also hands over the card for the hotel room bistro system. The staff (usually the receptionist) will send the relevant card to the hotel room where the system is installed at the reception. When the bistro system scans (2) all the customer’s actions in the room into the computer, They can provide a complete and accurate shopping list and price, and offer the customer a quality product. Service is provided. Receipt for products taken from the hotel room bistro system. It can be handed to the customer, who can then pay with either cash or their own bank card. Alternatively, payment can be made at reception via credit card. In an alternative configuration of the invention, the software system for the hotel room bistro system is provided by hotel 25 By integrating it into the room access card system, hotel guests can access the hotel room bistro system. When you want to make a purchase, you can scan your room card at the card reader on the bistro table. The customer can make purchases. Upon checking out, the customer must return the room key to the reception. while doing so, the receptionist scans the room card into the hotel room bistro system computer (2) The customer's shopping bill will be fully and accurately visible, and the receptionist will process the payment within 30 minutes. will be able to obtain it. In the basic structure of the invention, the shopping method of the hotel room bistro system is as follows: Preferably, the innovation brought by our invention lies in this option: The customer from inside the room By calling the reception from the room phone (1), you can order any food, drink or any product you want. 35 tell the receptionist and the receptionist from the hotel room bistro system computer (2) By entering the customer's room number, you can order the food, drink, or other items the customer requested. 8 The products are approved by the system. When the receptionist approves, the hotel rooms are ready for the customer. In the bistro room system, the products requested by the customer are dispensed into the product delivery bin. (Order) Because the information is entered into the system, the customer will check out of the hotel exactly as requested, complete and without errors. Payment can be made in cash, by debit card or credit card. The hotel room has a bistro system. The hotel offers its guests a more diverse, richer, and much higher quality menu, suitable for today's era. services are provided. The hotel management, however, faces significant financial and moral difficulties. to save, whenever needed, daily, weekly, monthly, yearly, net, complete and error-free It is a software-controlled automated machine that provides income and expense control. Using the hotel room bistro method; the guest can call reception from their room and order hotel room bistro 10 The customer tells the reception desk the products they want from the machine, and the reception desk then takes them to the customer's room. Depending on the number, you can enter the desired products into the system via Internet / Wi-Fi. confirming, simultaneously from the reservoir of the hotel room bistro system in the customer's room Product(s) can be purchased. Hotel room bistro machine's room temperature section. Foods and drinks that can be placed inside include cakes, biscuits, chocolate, sandwiches, nuts, and similar items. These are the products, and this section is a special mobile shelving unit where the products are stacked and ready for delivery. It is a system. The invention allows for remote control (from reception) and purchases from a vending machine via Wifi – (via the Internet). Made via the computer (2) at the reception. All purchases can be tracked, and cost and product control can be performed. Card (Hotel room bistro) or hotel room card), only the room 20 is coded with the computer (2) software at the reception It offers the possibility to make purchases from a vending machine using this number. Additionally, the product can be controlled via the touchscreen located on the hotel room bistro machine. The purchase can be made by the customer entering the shelf code where the product is located to obtain the hotel room bistro card. The customer can scan their card at the card reader and receive the desired products. The customer is then asked to pay by the reception on 25... The hotel room bistro card, issued with the room number code, can be retrieved from the hotel room bistro machine. When someone wants to make a purchase, they scan their phone at the reader on the machine. [Location at the reception] area hotel room bistro computer (2) system and the machines in each room Connection via WIFI – internet and its own software system from reception to rooms Order commands can be sent to the bistro machines located in the hotel rooms. 30 Our invention is an electrically powered, metal device that sells food and beverages inside hotel rooms. one made of hard plastic or fiber casing, kept at room temperature. The food and beverage section has two compartments, the other for cold food and beverages. Consisting of two compartments with glass lids, the width starts from a minimum of 50 cm and can be reduced to 35 cm depending on demand. Available in various sizes, with a minimum height of 50 cm and up to 200 cm depending on demand. 9 Long, electric, software-controlled, automated, internet and wifi connected hot and cold food dispensers. The beverage dispenser is a hotel room bistro cabinet. Our invention works briefly as follows: In the hotel room bistro system, the customer can call the reception from inside the room using the room phone (1) 5 The customer tells the receptionist what food and drinks they want. The receptionist then directs them to the hotel room bistro. from the system’s computer (2) bistro application (3) the customer’s room number They write the text and then deliver the food and drinks the customer wants to the hotel room bistro. The system confirms the transaction by logging in. Communication starts when the receptionist approves the relevant products. unit (4) of the customer’s room bistro’s automatic shelving system (5) related 10 The sections are activated and place the food and beverages into the product delivery bin. Additionally... Customers can also select products via the mobile application and without making a phone call (1). The customer can make their selection. Since the order has been entered into the system, the customer can check out of the hotel. During the process, payment can be made completely and accurately, either by card or cash. Hotel room The bistro system offers hotel guests a more diverse, modern, and high-quality experience. It provides services. It also relieves the hotel management from financial and moral difficulties, and is available whenever needed. Daily, weekly, monthly, yearly, net, complete, and error-free income and expense control. is provided.

Claims

REQUESTS 1. The sale of food, beverages, tobacco and perfumery products inside the hotel rooms is subject to the control of the reception. a device made of metal, hard plastic or fiber that enables communication. a hotel room with an external safe (6) and wired or wireless internet connection It is a bistro system; its characteristic feature is:  located in the hotel room and at the reception, and used for food, drinks and / or To place an order, the customer must call reception. 10 provided phone (1),  bistro application (3) is run within and customer requests and hotel products Computer (2) that enables reporting to be taken from it.  The reception can connect with the customer via computer (2) and telephone (1) using a wired connection. communication unit (4), 15 that enables wireless communication  Containing a motor and electronic circuit board, designed to measure the appearance of beverages and food. It rotates by means of a motor located on it, enabling its presentation. Automatic shelf system that directs the found product to the hopper (5),  After shopping, beverages and food items that need to be kept cold then cold product receipt 20 which can be received via automatic racking system (5) reservoir (7),  Keeping beverages and food that need to be kept cold, cold. refrigerated product rack (8) which has a cooling system inside.  Shopping for beverages and food that need to be kept at room temperature After completion, it can be received via automatic shelving system (5) room 25 temperature of the product receiving compartment (9),  Foods and beverages that need to be kept at room temperature should be stored at room temperature. room temperature product shelf (10) which keeps at room temperature,  via the software running inside, through the relevant customer's room All products such as food and drinks that are received via telephone (1) with the number entered, 30 their requests are recorded under the relevant room number, Automatic communication via the communication unit (4) upon approval of the added products. sending signals to the shelf system (5) and selecting products into the relevant bins to make the automatic rack system (5) move so that it falls providing, during the customer's check-out process from the hotel, the customer's room number 35 All requested and received items should be visible and payment should be in cash or by bank card. 11 or price to enable payment via credit card The aforementioned bistro application (3) which performs the calculation It includes.

2. A hotel room bistro system in accordance with Request 1, the feature of which is; the aforementioned telephone (1) 5 If it is touchscreen / smart, it is operated on the phone (1), inside through the software run on the computer (2) bistro application (3) integrated system, featuring product displays, and a username provided to the customer. a system that allows login with a password and the selection of desired products from the products screen communication unit (4) 10 which provides, by approving the selected products. by means of the movement of the shelves of the automatic shelving system (5) where the selected products are located A mobile application that enables the selection of products and their placement into the corresponding bins. (11) is included.

3. A hotel room bistro system conforming to Claim 1, featuring; 15 on the bistro machine. It contains a glass lid (12) that allows food and drinks to be seen from the outside.

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