A method for tracking product returns, exchanges, or repairs.

Abstract

The invention relates to a method for tracking the return, exchange, or repair of a product due to at least one defect found in and / or subsequently discovered in at least one product purchased by customers from at least one store.

Description

A method for tracking product returns, exchanges, or repairs. Subject of the Invention The invention is based on at least one product purchased by customers from at least one store. and / or the product cannot be returned, exchanged or reclaimed due to at least one subsequent error. It relates to a method that allows the repair process to be monitored. State of the Art Products purchased by customers may contain errors or defects. The aforementioned defects are due to manufacturing and / or subsequent causes by the manufacturer or User-related errors may occur. In these cases, the customer who purchased the product... By returning it to the store where you purchased it, you can have the error assessed and receive a refund accordingly. They can request solutions such as exchange or repair. Here, the store is the manufacturer of the product. It may not be possible, or an assessment of the problem related to the product's production. They may not be able to do so. Therefore, the supplier / manufacturer should evaluate the relevant product. It needs to be sent to the company. The alternative solution offered by the supplier company should be considered first. The information is reported to the distributor (store / distributor) and then the distributor notifies the customer. This is reported by the manufacturer / supplier company, which evaluates the defect in the product. This is done, but since the seller is the store, communication with the customer is handled by the store. This is provided. Therefore, monitoring the aforementioned solution process presents certain monitoring difficulties. This includes, for example, the customer cannot directly track the relevant process and the store It needs to act as an intermediary. The store correctly identifies the supplier of the relevant product. This may not be possible, and there may be mix-ups in the products sent. The supplier's offer... Solutions may get mixed up on the store side. Such situations... for three separate parties: customer, distributor (store / distributor), and supplier (manufacturer) This makes it difficult to track faulty products. In conclusion, all the technical problems mentioned above represent an innovation in the relevant technical field. This has made it necessary to do so. 1 Purpose of the Invention The purpose of the invention is to create a safeguard against the presence of a defect in at least one product purchased from at least one store and / or The process of returning, exchanging, or repairing the product due to at least one subsequent defect. It is the development of a method that enables this. Another purpose of the invention is to enable the supplier of defective products that come in for return, exchange or repair. identification and automatic shipment request for the relevant product to be forwarded to the supplier It is the development of a method that enables its creation. Detailed Description of the Invention The invention is based on at least one product purchased by customers from at least one store. and / or the product cannot be returned, exchanged or reclaimed due to at least one subsequent error. It relates to a method that allows the repair process to be monitored. The method in question is the most basic. in; • faulty product identified by a store employee using at least one identification document Identification of identity information, • At least one representative image of the defined product on at least one user device through which at least one faulty point is pointed out by a store employee and / or one based on at least one image received by the processing unit via the user device Identifying and automatically marking at least one faulty point, • Assigning a process tracking number for the relevant product and storing it in at least one memory unit. recording, • at least one of the following conditions must apply to the product: return, exchange, repair, rejection, or gift certificate. Identification and recording by associating it with the relevant process tracking number, • status regarding the process tracking number via at least one user interface display, It includes the steps involved in the process. The method mentioned is essentially a computer-based method. A characteristic of a possible designation of the invention is that it is recorded and defined in at least one memory unit. Supplier company address information associated with the product ID and the aforementioned identification identifier and / or a shipment based on the address information of the store where the user device is registered. 2 the request must be forwarded to at least one cargo agent, and a cargo shipment must be provided in relation to the forwarded cargo request. The process involves determining the number. This way, the recipient and sender for the relevant product are identified. The addresses are automatically filled in to create a shipping request. The aforementioned request... This is accomplished through system integration of cargo agents. A characteristic of a possible implementation of the invention is that it is prior to being recognized by at least one user device. Selection of at least one error type from the defined error types and / or by a processor unit At least one type of error based on at least one image captured via the user device. The process involves identifying and automatically selecting the error types mentioned. tears, holes, fading, opening, unraveling, breaking, burns, stitching, color, odor, stain, deformation, etc. There can be many types of errors. A characteristic of any possible structure is that it has at least one faulty point. Saving the marked representative image and / or selected error type to the memory unit. It includes the process step. A characteristic of a possible configuration of the invention is that the product in question can be returned, exchanged, repaired, or rejected. or at least one of the gift voucher situations is accessed by the supplier via at least one device. The process involves identifying the profile through a specific step. A characteristic of a possible structure is... a representative image showing the aforementioned fault points and / or the selected fault type This involves the process of viewing the aforementioned supplier profile. In this way... The faulty parts and defects of the product were identified by the employee of the supplier company to whom the defective product was delivered. The product is evaluated according to its type, and the return, exchange, repair, rejection, or gift voucher option is determined accordingly. It is ensured that at least one of these conditions is determined. The characteristic of a possible configuration of the invention is return, exchange, repair, rejection or gift voucher. If at least one of these conditions is determined, the relevant customer's memory unit The process involves sending a notification to at least one registered contact address. A characteristic of a possible construction of the invention is that the aforementioned product representative image, At least one memory of a product type identified based on the defined product ID. It is required that the unit has at least one representative image registered within it. For example, the product type in question. textile products such as trousers, shorts, shoes, boots, gloves, t-shirts, or types of furniture, or It is obvious to someone skilled in the field that there can be different types of products, such as consumer goods. 3 A characteristic of a possible construction of the invention is that it must be based on at least one of the aforementioned images. In the process step of identifying the faulty point, the processor unit must have at least one of the defined products. at least one reference image stored in the memory unit and at least one image obtained via the user device. a processor configured to compare an image and detect errors It is a processor unit. In a possible configuration, the aforementioned processor unit is the reference unit mentioned. at least one artificial intelligence and / or machine learning and / or deep learning system trained with visuals It includes the algorithm. In a possible configuration, the aforementioned processor unit, mentioned at least one artificial intelligence and / or machine learning and / or deep learning system trained with flawed images It includes a learning algorithm. A feature of a possible configuration of the invention is that the image received by the processing unit An image with a predefined return, exchange, repair, rejection, or gift certificate status. If this is detected, the situation will be reported through at least one user interface. The visualization involves the processing step. A feature of a possible configuration of the invention is that the aforementioned identifier is a barcode. It is the reader. A characteristic of a possible structure is that the aforementioned identifier is a It should be a QR, NFC, or RFID reader. The characteristic of a possible configuration is the aforementioned The user device must be a mobile device and / or a computer. 4

Claims

1. Found on at least one product purchased by customers from at least one store. and / or the product cannot be returned, exchanged or reclaimed due to at least one subsequent error. It is a method that allows the repair process to be monitored; its feature is: • faulty product identified by a store employee using at least one identification document Identification of identity information, • At least one representative image of the defined product on at least one user device by means of at least one fault being pointed out by a store employee and / or at least one received by a processing unit via the user device Identifying at least one faulty point based on the image and automatically marking, • Assigning a process tracking number for the relevant product and storing it in at least one memory unit. recording, • at least one of the following conditions must apply to the product: return, exchange, repair, rejection, or gift certificate. Identification and recording by associating it with the relevant process tracking number, • status regarding the process tracking number via at least one user interface display, It includes the steps of the process.

2. A method that conforms to Claim 1 and is characterized by having a defined memory unit stored in at least one memory unit. Supplier company address information associated with the product ID and the aforementioned ID. based on the identifier and / or the address information of the store where the user device is registered as a cargo request being forwarded to at least one cargo agent and the forwarded cargo request This involves the process of assigning a corresponding tracking number.

3. A method that complies with claim 1 or 2, characterized by the fact that it is accessible via at least one user device. Selection of at least one error type from the predefined error types and / or a processor based on at least one image taken by the unit via the user device The process involves identifying and automatically selecting a small number of error types.

4. A method that conforms to either of claims 1-3 and has at least one erroneous point. the marked representative image and / or selected error type is stored in the memory unit. The recording process includes the necessary steps.

5. A method that complies with any of the above requirements and whose characteristic is; as mentioned The product must be eligible for at least one of the following: return, exchange, repair, rejection, or gift certificate. the process step of determining the supplier profile accessed via the device It includes.

6. A method that complies with Claim 5, and its characteristic is that the aforementioned erroneous points are marked. representative image and / or selected error type via the aforementioned supplier profile The visualization involves the processing step.

7. A method that complies with any of the above requests and whose characteristic is; return, exchange, If at least one of the following situations is determined: repair, rejection, or gift certificate, the relevant The process involves sending a notification to at least one contact address stored in the customer's memory unit. It includes the step.

8. A method that meets any of the above requirements and whose characteristic is; the product mentioned. a representative image of a product identified based on its defined product ID It must have at least one representative image of its kind stored in at least one memory unit.

9. A method that complies with any of the above requirements and whose characteristic is; as mentioned In the process step of identifying at least one faulty point based on the image, the processor The unit must have at least one reference image of the defined product stored in at least one memory unit. It will compare at least one image taken via the user's device and identify errors. It is a processor unit configured in such a way as to do this.

10. A method that complies with any of the above requirements and whose characteristic is; mentioned the processor unit must have at least one artificial intelligence trained with the aforementioned reference images and / or It involves machine learning and / or deep learning algorithms. 6 11. A method that complies with any of the above requirements and whose characteristic is; mentioned the processing unit has at least one artificial intelligence trained with the aforementioned erroneous images and / or It involves machine learning and / or deep learning algorithms.

12. A method that meets any of the above requirements and whose characteristic is; processor unit The image captured by us is subject to a predefined return, exchange, repair, rejection, or gift. If it is determined that there is an image with a check status, at least one The process involves displaying the relevant status via the user interface.

13. A method that complies with any of the above requirements and whose characteristic is; mentioned The identity identifier is a barcode reader.

14. A method that complies with any of the above requirements and whose characteristic is; mentioned The identity identifier is a QR, NFC, or RFID reader.

15. A method that complies with any of the above requirements and whose characteristic is; mentioned The user device must be a mobile device and / or a computer. 7