Virtual Reality-Based Customer Satisfaction System and Method

Abstract

The invention relates to a virtual reality-based customer satisfaction system and method that continuously monitors customer satisfaction through physiological data during tourism stays, enables users to experience hotel facilities and personalized promotions using virtual reality glasses, sends notifications to improve the holiday experience, and can also be used as a virtual reality technology-based website, informing users about hotel facilities and activities and helping them make decisions about participating in these experiences by allowing them to experience these facilities from their rooms using virtual reality glasses.

Description

1 TARIFF Virtual Reality-Based Customer Satisfaction System and Method TECHNICAL AREA 5 The invention aims to improve customer satisfaction through physiological data during tourism stays. constantly monitoring users, showing them the hotel's amenities and personalized offers virtually. to enhance the holiday experience by enabling them to experience it with reality glasses It is also a virtual reality technology-based website that enables the sending of notifications. available, allowing users to be informed about the hotel's facilities and activities, and They can experience these possibilities with virtual reality glasses without leaving their rooms. Virtual reality-based customer satisfaction helps with decisions to participate in experiences. It is related to the system and method. PREVIOUS TECHNIQUE In today's hospitality industry, continuous monitoring of customer satisfaction is essential. a system that provides and informs the user with virtual reality (VR) based notifications This is not the case. This deficiency means that hotel guests are not informed about the available facilities and activities. enabling them to acquire these opportunities, and also to experience them through virtual reality without leaving their rooms. This prevents customers from having these experiences. It also makes it easier for customers to make decisions about participating in these experiences. In order for them to receive it effectively, their satisfaction is monitored through smart bracelets and Based on this data, sending them personalized VR notifications is of great importance. It carries. The lack of such a system makes accommodation experiences richer and more interactive. 25 This shows that a potential innovation that would bring about this does not yet exist. As a result of research conducted in the literature, the application number "US9508008B2" and "Wearable American patent application titled "emotion perception and feedback system" It has been found. In a patent obtained by Microsoft, a head-mounted screen that shows the back of the head is described as 30 It has and works with sensing devices (smart glasses) in the device's field of vision. It perceives the auditory and visual behavior of a subject. It's a process that interacts with screens and sensors. The device monitors the subject's auditory and visual behavior by receiving data from sensors. Emotional situations, feedback provided to the user showing the person's calculated emotional states. It is calculated based on notifications and behaviors. During interactions, the device detects 35 The sensor inputs a database consisting of human movements / expressions, posture, and speech. 2 By comparing them, it identifies the emotional states of the subjects. From the interpretation of sensor input... Then feedback is provided to the user. As a result of research conducted in the literature, the application number “US20030139654A1” and “Physiological 5. Recognizing the user's emotional state by using short-term monitoring of signals. A US patent application titled "System and method for..." was found by Samsung. The company's patent allows monitoring one or more physiological signals to affect the user's emotional state. A device and method for recognizing emotions, which enables the perception of the situation, has been introduced. a recognition device (a wrist-worn device) detects physiological signals from a user A feature analyzer adapted for analyzing features and generating feature values, 10 Standard for detecting a feature using feature values ​​generated by a feature analyzer. an extractor adapted to obtain the differences between the feature values ​​used. It includes analyzing the user's emotional state and the differences obtained by the extractor, and an emotion that displays the highest intensity as the user's emotional state 15 An adapted emotion classifier has been developed. As a result of other research conducted in the literature, application number “US20140019199A1” and American patent titled "Automatic assessment of customer satisfaction" An application was found. In the application of International Construction Machinery Inc., retail 20 A method has been developed to evaluate customer satisfaction in this environment. Identifying an item that a customer is looking for in a retail environment, the customer's retail to monitor the customer's activity related to the product in the environment and the customer's interaction with the pen. It involves automatically assessing customer satisfaction based on its performance. However, currently, customers can be monitored through physiological data during their tourism stay. By continuously monitoring user satisfaction, the hotel assesses the facilities and personalized services offered to its users. campaigns allow them to experience the holiday experience through virtual reality glasses a virtual reality technology-based system that enables sending notifications for improvement It can also be used as a website, keeping users informed about the hotel's facilities and activities. 30 and experience its possibilities with virtual reality glasses without leaving their rooms. indication of a system and method that helps in making decisions about participating in experiences None have been encountered. Ultimately, the problems mentioned above, which cannot be solved with the current technology, are addressed in the relevant technical section 35. This has made it necessary to make an innovation in the field. 3 A BRIEF DESCRIPTION OF THE INVENTION The present invention aims to eliminate the aforementioned disadvantages and introduce new technologies to the relevant technical field. to bring advantages with a virtual reality-based customer satisfaction system and method It is related. 5 The main purpose of the invention is to provide the customer with a smart wristband during their stay. achieving satisfaction, physiological signals with noise removed using special algorithms The customer will be continuously monitored using machine learning algorithms that will be applied to them. to ensure customer satisfaction is maintained at a high level, personalized suggestions and 10 campaigns are presented in a VR environment, thanks to location-based notifications received on the wristband. the hotel's activities and amenities can be experienced through virtual reality without the guest leaving their room. making decisions about experiencing, being aware of, using and participating in opportunities based on these experiences. The goal is to ensure they provide it according to their duties. All the purposes mentioned above and those that will emerge from the detailed explanation below. The present invention aims to realize physiological data during tourism accommodation. through this system, we continuously monitor customer satisfaction and users' experiences with the hotel's facilities. and to enable them to experience personalized campaigns and improve their holiday experience It is also a virtual reality technology-based website that enables the sending of notifications. available, allowing users to be informed about the hotel's facilities and activities, and They experience the possibilities without leaving their rooms and make decisions to participate in these experiences. It is a virtual reality-based customer satisfaction system that helps the user; its feature is that it provides an electronic device that belongs to and enables the transmission of notifications from the smart bracelet, According to the satisfaction score calculated via the smart bracelet, the customer receives 25% of the credits. activities and facilities to ensure that the child is informed about activities and amenities without leaving their room the possibilities previewed in three dimensions and three-dimensional videos by the user virtual reality glasses that allow monitoring of heart rate, pulse, and blood pressure. physiological data such as body temperature, respiratory rate, blood oxygen level, and muscle tension It enables measurement, obtains location information, preprocesses physiological signals, and 30 AI-based satisfaction monitoring that implements feature extraction processes. Customer satisfaction score derived from physiological signal attributes via scoring software. calculating and sending personalized notifications to customers using location and satisfaction scores. It includes the aforementioned smart bracelet. 35 The best way to utilize the advantages of the existing invention, together with its structure and additional elements. For it to be understood, it must be considered together with the figures explained below. 4 BRIEF DESCRIPTION OF THE FIGURES Figure 1 shows a representative image of the virtual reality-based customer satisfaction system that is the subject of the invention. It is a representation. 5 Figure 2 shows a representative example of the virtual reality-based customer satisfaction method that is the subject of the invention. It is a representation. The drawings do not necessarily need to be scaled and are necessary for understanding the invention. Details that are not present may have been overlooked. Furthermore, at least to a large extent, 10 Elements that are identical or at least have substantially identical functions are numbered the same. It is shown. REFERENCE NUMBERS 1. Electronic device 2. Smart bracelet 3. Virtual reality glasses 1000. At the start of the stay, the smart wristband given to the customer is put on and data is recorded. 20 start 1001. Cleaning noise from physiological signals coming from the smart bracelet and making them meaningful. Extraction of attributes 1002. Determining location from data received from a smart bracelet. 1003. Customer satisfaction from physiological signal attributes via artificial intelligence 25 calculation of the score 1004. Using location and satisfaction score, the customer is contacted via electronic device. sending private notifications 1005. Activities and opportunities are sent in three dimensions and viewed through virtual reality glasses. preview 30 1006. Sending customer-specific campaign links via mobile application. DETAILED DESCRIPTION OF THE INVENTION This detailed explanation describes the invention, which focuses on virtual reality-based customer satisfaction, as 35. The system and method are solely aimed at a better understanding of the subject, with no limiting effects. This is explained with examples that will not create a problem. Virtual reality based customer satisfaction system, electronic device (1), smart bracelet (2), Includes virtual reality glasses (3). Electronic device (1), belonging to the user and smart It is the device that enables the transmission of notifications from the wristband (2). Electronic device (1) It can be a device such as a mobile phone, computer, tablet, smartwatch. Smart bracelet (2), 5 heart rate, pulse, blood pressure, body temperature, respiratory rate, blood oxygen level, muscle It enables the measurement of physiological data such as stretching, and from which positional information is obtained. It applies preprocessing and feature extraction operations to physiological signals, which it contains through artificial intelligence-based satisfaction scoring software from physiological signal attributes 10 that calculates customer satisfaction score using location and satisfaction score. It is a wristband that sends customer-specific notifications. Virtual reality glasses (3), smart wristband (2) based on the satisfaction score calculated via the customer's room to ensure they are informed about activities and opportunities before leaving previewing in three dimensions and watching three-dimensional videos by the user. It is the glasses that provide. 15 Virtual reality-based customer satisfaction system and method during accommodation Customer satisfaction is continuously monitored with the smart bracelet (2) to be used, According to the system, virtual reality (VR) based notifications are sent to the user, and information about the hotel's facilities and Customers are kept informed of the activities and facilities available from their rooms. experiencing virtual reality without leaving the house and customers participating in these experiences They are being assisted in making their decisions. The aim of the virtual reality-based customer satisfaction system and method is to improve accommodation. Customer satisfaction can be achieved by giving the customer a smart bracelet (2) during the process, 25 The machine will be applied to physiological signals whose noise has been cleaned using special algorithms. The learning algorithms continuously monitor the customer and the customer To maintain high customer satisfaction, personalized recommendations and campaigns are offered via VR. the presentation of hotel activities in the environment, thanks to location-based notifications received on the wristband and its possibilities can be experienced through virtual reality without leaving the customer's room 30 making decisions about being aware of, using and participating in opportunities based on these experiences to provide. Through a virtual reality-based customer satisfaction method;  The smart wristband (2) given to the customer at the start of the stay is put on and data is recorded 35 start (1000), 6  Cleaning the noise in the physiological signals from the smart bracelet (2) and making them meaningful Extraction of attributes (1001),  Determining the location from the data from the smart bracelet (2) (1002),  Customer satisfaction derived from physiological signal attributes via artificial intelligence Calculation of the score (1003), 5  Using location and satisfaction score, customer via electronic device (1) sending special notifications (1004),  By sending activities and opportunities in three dimensions, with virtual reality glasses (3) preview of (1005),  Sending links to customer-specific campaigns via the mobile application 10 (1006). In virtual reality-based customer satisfaction systems and methods: Data recording begins by putting on a smart bracelet (2) at the start of the stay. Noise in physiological signals from the wristband (2) is cleaned and meaningful features are extracted. 15 Location is determined from the data received from the smart bracelet (2). Customer satisfaction score calculated with the help of AI by removing physiological features. It is used in the calculation. Electronically, it uses incoming location and incoming satisfaction score. sending customer-specific notifications to devices (1) and high customer satisfaction This ensures that activities and opportunities are delivered in three dimensions, creating a virtual reality experience. Previewing with glasses (3) and customer-specific campaigns on electronic devices (1) Links are sent via the mobile application on the platform.

Claims

7 REQUESTS 1. Customer satisfaction through physiological data during tourism accommodations. By constantly monitoring users, the hotel's amenities and personalized offers are updated to 5. to enable them to have experiences and provide feedback to improve the holiday experience. also known as a virtual reality technology-based website that enables sending messages. available, allowing users to be informed about the hotel's facilities and activities, and They experience the possibilities without leaving their rooms and make decisions to participate in these experiences. It is a virtual reality-based customer satisfaction system that helps, and its feature is; 10  notifications belonging to the user and received from the smart bracelet (2) electronic device that enables transmission (1),  based on the satisfaction score calculated via the smart bracelet (2) allowing the customer to be informed about activities and amenities without leaving their room. to provide a three-dimensional preview of activities and facilities and three 15 virtual reality that allows users to watch 3D videos glasses (3), • heart rate, pulse, blood pressure, body temperature, respiratory rate, blood It enables the measurement of physiological data such as oxygen levels and muscle tension. Location information is obtained via, physiological signals are preprocessed and feature 20 the artificial intelligence-based system that performs the inference processes from physiological signal features via satisfaction score software customer satisfaction score is calculated by location and satisfaction score. The aforementioned smart bracelet (2) sends customer-specific notifications using It includes. 25 2. Customer satisfaction through physiological data during tourism accommodations. constantly monitoring users' hotel amenities and personalized offers to enable them to have experiences and provide feedback to improve the holiday experience. It is also a website based on virtual reality technology that enables sending 30 available, allowing users to be informed about the hotel's facilities and activities, and They experience the possibilities without leaving their rooms and make decisions to participate in these experiences. It is a virtual reality-based customer satisfaction method that helps with the following features:  By wearing the smart wristband (2) given to the customer at the start of the stay, data is collected. registration commencement (1000), 35  Cleaning the noise in the physiological signals from the smart bracelet (2) and Extraction of meaningful features (1001), 8  Determining the location from the data from the smart bracelet (2) (1002),  Customer satisfaction derived from physiological signal attributes via artificial intelligence Calculation of the score (1003),  Using location and satisfaction score via electronic device (1) Sending customer-specific notifications (1004), 5  Activities and opportunities are delivered in three dimensions via virtual reality glasses Preview with (3) (1005) It includes the steps of the process.

3. A virtual reality-based customer satisfaction method that complies with Claim 2, and its feature is; 10 Sending customer-specific campaign links via mobile application (1006) is the processing step.

Images