AI-POWERED AUTONOMOUS BANKING SYSTEM

Abstract

This invention relates to a system (1) that provides autonomous service and guidance by analyzing customer and staff movements within the space.

Description

1 TARIFF AI-POWERED AUTONOMOUS BANKING SYSTEM Technical Area This invention analyzes customer and staff movements within a space, enabling autonomous operation. It relates to a system that provides service and guidance. Previous Technique Today, the public services provided in residential areas improve people's lives. These services have a direct impact on quality of life and happiness. It is mostly carried out by site employees and administrative staff, some Simple and repetitive tasks lead to unnecessary use of human resources. This is the situation. In order to overcome this situation, some communities are increasing public services by 15 using robotic technologies to support property staff It has begun. However, the simple structure and limited functionality of existing robots This prevents the desired efficiency from being achieved in service delivery and there are shortcomings. It is emerging. Therefore, considering the studies and shortcomings in the current technique... When implemented, it improves customer experience and operational efficiency. to enhance banking transactions and information processes with audio and visual tools a system that enables automation through AI-powered interaction It is understood that it is needed. 25 Chinese patent CN118444688A, which falls under the known state of the art. The document describes how the public service robot can move autonomously. A system is being discussed. This invention involves a robot that overcomes obstacles in its environment. a laser radar 30 that enables it to detect and act accordingly It uses LiDAR (Likely Aerial Research) technology. LiDAR provides a three-dimensional image of the robot's surroundings. 2 It scans the environment, measures distances, and detects the presence of obstacles. In this way, the robot can complete its tasks without hitting obstacles or going in the wrong direction. It is able to fulfill this function. LiDAR scans accurately detect obstacles in the robot's environment. to analyze in some way and change direction autonomously This provides the robot with the ability to identify objects in its surroundings using this sensing system. It includes recognition and classification functions. Object recognition enables the robot. This is accomplished using artificial intelligence algorithms. These algorithms enable the robot to... It identifies and categorizes objects in its environment using image processing techniques. This classification determines which object the robot should pick up, and which object it should choose. 10 The object needs to be moved and which object needs to be placed It enables understanding. The system also includes the robot's physical actions. There are robotic arms that can perform this task. These robotic arms, performs tasks such as picking up, moving, and placing objects in a specific location. It brings this. After the robot autonomously identifies a specific task, this He uses his arms to perform physical movements. The arms are 15 Its design and functionality allow the robot to move with precision and handle various objects. It ensures safe transportation. This allows for the simultaneous execution of multiple tasks. By enabling the process to be completed instantly, it increases the robot's efficiency. Brief Description of the Invention 20 The purpose of this invention is to control customer density and movement within a space. By sensing and providing intelligent directions to service points It is about implementing a developed system. Detailed Description of the Invention The "Artificial Intelligence-Powered Autonomous" project was carried out to achieve the purpose of this invention. The "Banking System" is shown in the attached figure; Figure 1 shows a schematic view of the system that is the subject of the invention. 3 The parts shown in the figure are individually numbered, and these numbers correspond to... The corresponding answers are given below. 1. System 2. Autonomous robot 5 3. Distance sensor 4. Camera 5. Sensor 6. Interface 7. Database 10 8. Server By analyzing customer and staff movements within the venue, autonomous service and The system in question, developed for the purpose of providing guidance (1); - located within any space and using remote communication protocol 15 using it to move independently within the space and interact with the customer, configured to include software that enables autonomous movement and navigation. at least one autonomous robot (2), - the autonomous robot (2) measures the distance to objects around it, obstacles 20 to enable it to detect and act safely at least one configured distance sensor (3), - the autonomous robot (2) can visually perceive the environment in which it is located and objects at least one configured to capture images for detection purposes camera (4), - to perceive physical changes occurring in its environment 25 at least one configured sensor (5), - by communicating with the customer audibly and visually, the environment from the sensor (5) to provide appropriate information according to conditions and customer behavior at least one interface configured (6), - via autonomous robot (2), distance sensor (3), camera (4) and sensor (5) 30 storing the environmental and customer data it receives, and records relating to service processes. 4 storing and editing the information transmitted to the customer via the interface (6) at least one database configured to provide (7), - communicate with the database (7) using any communication protocol, Through this communication established, the autonomous robot (2), on the autonomous robot (2) Data exchange with the distance sensor (3), camera (4) and sensor (5) to perform, analyze customer requests and offer appropriate service proposals, by processing the data with artificial intelligence algorithms, the movements of the autonomous robot (2) at least one structured to guide and optimize service processes Includes server (8). The autonomous robot (2) in the system (1) which is the subject of the invention, can communicate with any remote communication to establish a connection with the server (8) using the protocol and through this connection distance sensor (3), camera (4), sensor (5), interface (6) and database (7) The autonomous robot (2) is configured to process the received data. At least one screen configured to run at least one application and / or an interface, 15 tablet computers, portable computers that include at least one speaker and at least one microphone or a device in the form of a desktop computer. The autonomous robot (2) interacts with the customer. interacting with and providing information about banking products and services. services include queue number generation, branch routing, and security support services. It is configured to report on supply and customer traffic. Autonomous 20 robot (2) automatically turns to the charging station when the charge level drops. It is structured accordingly. The distance sensor (3) in the system (1) which is the subject of the invention, any remote communication Using the protocol, connect to the server (8) and the autonomous robot (2) 25 measuring the distance to surrounding objects, detecting obstacles, and It is configured to allow for safe movement. Distance sensor (3) guides the autonomous robot (2) and prevents collisions It is designed to ensure safe movement. The camera (4) in the system (1) which is the subject of the invention, any remote communication It is configured to connect to the server (8) using the protocol. The camera (4) enables the autonomous robot (2) to detect the customer and recognize their face. to enable the creation of vector analyses without doing so It is structured. Camera (4) to track movements within the space, 5 to detect customer movements and guide customers towards the correct customer It is being structured. The sensor (5) in the system (1) which is the subject of the invention, any remote communication Using the protocol, connect to the server (8) and the autonomous robot (2) 10 light, temperature, smoke, air quality and depending on the existing conditions of the environment. to enable service delivery by detecting environmental factors in the form of sound It is structured. The sensor (5) instantly detects changes occurring in the environment. by identifying it as such, the autonomous robot (2) responds appropriately to the customer. It is structured to provide. 15 The interface (6) in the system (1) which is the subject of the invention, any remote communication It is configured to connect to the server (8) using the protocol. The interface (6) in question provides the customer with information about bank services, interest transferring rates or exchange rates, creating queue numbers, customer complaints 20 and is structured to receive their wishes. The interface (6) allows the customer to touch to enable the autonomous robot (2) to be directed by voice commands and / or voice commands It is being structured. The database (7) in the system (1) which is the subject of the invention, any remote communication 25 It is configured to connect to the server (8) using the protocol. The database in question (7) contains customer sequence number information, past customers Interactions, number of customers served, customer density data within branches, security notifications, survey results, customer complaints and requests, banking products and campaign information, legal notices and autonomous robot (2) system 30 It is configured to keep a record of data related to its updates. 6 The database (7) contains customer requests, service processes and collected by the autonomous robot (2). It is structured to update and store spatial analyses. The server (8) in the system (1) which is the subject of the invention, any remote communication using the protocol autonomous robot (2), distance sensor (3), camera (4), 5 to communicate with the sensor (5), interface (6) and database (7) is configured. The server in question (8) is configured by the distance sensor (3). by analyzing the provided data, the autonomous robot (2) according to the objects around it By ensuring it moves along a safe route, it avoids collisions and obstacles. It is configured to continuously update its evasion capabilities. Server 10 (8), by analyzing the images provided by the camera (4), the customer to detect movements and analyze customer density is configured. The environment provided by the server (8), sensor (5) By processing the data, the current environmental conditions of service of the autonomous robot (2) can be determined. It is configured to regulate according to the factors. Server (8), 15 by analyzing customer commands and feedback received through the interface (6) to enable decisions to be made to improve customer experience The server (8) is configured to determine the optimal movement route of the autonomous robot (2). determination by distance sensor (3), camera (4) and sensor (5) data Thanks to the supported generative artificial intelligence algorithm, the robot (2) environmental 20 obstacle detection, safe navigation, and customer interaction. It is configured to ensure uninterrupted operation. The server (8) provides data. By maintaining constant communication with the base (7), it analyzes customer demands, banking to provide up-to-date information about services and customer referral processes It is configured to optimize. The server (8) is configured to optimize the energy of the autonomous robot (2). By controlling its management, the robot can act at the most opportune time when the charge level drops. to direct them to the charging station, increase energy efficiency and ensure uninterrupted It is structured to support the provision of services. 7 Industrial application of the invention The system in question (1) meets the needs of customers and staff within the space. Identifying high customer density sectors through AI-powered analytics By providing information, guidance, queue management and service support, we are increasing the workforce by 5 reducing dependency and thus enabling customers to act quickly and accurately. Guidance is provided. Around these fundamental concepts, the invention's subject is "AI-Powered Autonomous..." It is possible to develop a wide variety of applications related to the Banking System (1) 10 and the invention cannot be limited to the examples described here, but mainly to the claims as stated.

Claims

8 REQUESTS 1. By analyzing customer and staff movements within the venue, autonomously Developed to provide service and guidance; - located within any space and remote communication 5 using the protocol to move independently within the space, a customer-interacting, autonomous movement and navigation system including at least one autonomous robot (2) configured to include software, - the autonomous robot (2) measures the distance to objects around it, 10. To enable it to detect obstacles and move safely. at least one distance sensor configured to (3), - the autonomous robot (2) to visually perceive the environment in which it is located and to enable it to capture images for object detection at least one camera configured (4), - to perceive physical changes occurring in its environment 15 at least one configured sensor (5), - by communicating with the customer audibly and visually, from the sensor (5) Appropriate information based on environmental conditions and customer behavior. at least one interface configured to provide (6), - autonomous robot (2), distance sensor (3), camera (4) and sensor (5) 20 to store environmental and customer data received through the service to store records relating to the processes and to the customer via the interface (6) at least one configured to enable the organization of transmitted information. database (7) and, - communicate with the database (7) using any communication protocol 25 to establish, through this established communication, autonomous robot (2), autonomous robot (2) data carried out on the distance sensor (3), camera (4) and sensor (5) to complete the transaction, analyze customer demands and provide appropriate service to provide suggestions, processing data autonomously with artificial intelligence algorithms to direct the movements of the robot (2) and optimize the service processes 30 9 a server (8) characterized by having at least one server configured to do so system (1).

2. Using any remote communication protocol, connect with the server (8) to establish a connection and through this connection the distance sensor (3), camera (4), 5 processing data received from sensor (5), interface (6) and database (7) Claim 1 is characterized by an autonomous robot (2) structured to do so. such a system (1).

3. To run at least one application and / or an interface on it. including at least one configured screen, at least one speaker, and at least one microphone in the form of a tablet computer, portable computer, or desktop computer Claim 1 or 2 characterized by an autonomous robot (2) which is a device such a system (1).

4. Interacting with the customer and providing information about banking products and services. providing information, creating queue numbers, and providing in-branch guidance. providing security support services and reporting customer traffic. Claim 3, characterized by an autonomous robot (2) structured to do so. such a system (1). 20 5. Automatically steers towards the charging station when the battery level drops. Claim 4, characterized by an autonomous robot (2) structured to do so. such a system (1).

6. Connect to the server (8) using any remote communication protocol. to establish and distance of the autonomous robot (2) to objects around it to measure, detect obstacles and move safely characterized by the distance sensor (3) configured to provide a system like any of the above requests (1). 30 7. Ensuring the safe guidance of the autonomous robot (2) and preventing collisions. with the distance sensor (3) configured to enable it to move as in any of the above characterized claims system (1).

8. Connect to the server (8) using any remote communication protocol. The above is characterized by the camera (4) which is configured to install a system like any of the requests (1).

9. The autonomous robot (2) detects the customer without performing facial recognition 10 The camera is configured to enable the creation of vector analyses (4) as in any of the above claims characterized by system (1).

10. Tracking movements within the venue, detecting customer movements 15 and camera configured to ensure proper orientation toward the customer (4) as in any of the above claims characterized by system (1).

11. Connect to the server (8) using any remote communication protocol 20 to establish and adapt the autonomous robot (2) to the existing conditions of the environment in which it is located. environmental factors such as light, temperature, smoke, air quality and sound. structured to ensure service delivery by perceiving factors any of the above requests characterized by the sensor (5) a system like one of them (1). 25 12. By instantly detecting changes occurring in the environment, autonomously to enable the robot (2) to respond appropriately to the customer from the above requests characterized by the configured sensor (5) a system like any of them (1). 30 11 13. Connect to the server (8) using any remote communication protocol. the above is characterized by the interface (6) which is configured to establish a system like any of the requests (1).

14. Providing the customer with information about banking services, interest rates or 5 transferring exchange rates, generating queue numbers, handling customer complaints and characterized by the interface (6) structured to receive their wishes a system like any of the above requests (1).

15. Customer controls autonomous robot by touch and / or voice commands (2) 10 characterized by the interface (6) configured to provide its routing. a system like any of the above-mentioned requests (1).

16. Connect to the server (8) using any remote communication protocol. 15 characterized by the database structured to establish (7) a system like any of the above requests (1).

17. Customer sequence number information, past customer interactions, service number of customers given, in-branch customer density data, security notifications, survey results, customer complaints and requests, banking products 20 and campaign information, legal notices and autonomous robot (2) system configured to keep a record of its update data. any of the above requests characterized by the database (7) a system like one of them (1).

18. Customer requests, service processes and collected by the autonomous robot (2) Data structured to store and update spatial analyses. any of the above claims characterized by its base (7) such a system (1). 12 19. Using any remote communication protocol, an autonomous robot (2), distance sensor (3), camera (4), sensor (5), interface (6) and database (7) characterized by the server (8) configured to communicate with a system like any of the above requests (1).

20. Analyze the data provided by the distance sensor (3) and autonomously the robot (2) moving along a safe route according to the objects around it by providing continuous collision avoidance and obstacle avoidance capabilities characterized by the server (8) configured to update a system like any of the above requests (1). 10 21. By analyzing the images provided by the camera (4), the customer to detect movements and analyze customer density from the above requests characterized by the configured server (8) a system like any other (1). 15 22. By processing the environmental data provided by the sensor (5), autonomous the service conditions of the robot (2) according to current environmental factors characterized by the server (8) configured to provide its regulation. a system like any of the above requests (1). 20 23. Analyze customer commands and feedback received via the interface (6). by making decisions aimed at improving customer experience The above is characterized by the server (8) configured to provide a system like any of the requests (1). 25 24. Determining the optimal movement route of the autonomous robot (2), distance Productive supported by sensor (3), camera (4) and sensor (5) data Thanks to the artificial intelligence algorithm, the robot (2) overcomes environmental obstacles perception, safe navigation and customer interaction 30 with the server (8) configured to ensure uninterrupted operation 13 as in any of the above characterized claims system (1).

25. To analyze customer requests by maintaining constant communication with the database (7), to provide up-to-date information about banking services and customer 5 with server (8) configured to optimize routing processes as in any of the above characterized claims system (1).

26. By controlling the energy management of the autonomous robot (2), the charge level is 10 when it falls, the robot should head to the charging station at the most opportune time. to ensure, increase energy efficiency and provide uninterrupted service characterized by the server (8) configured to support a system like any of the above requests (1). 20 30

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