VOICE-CONTROLLED, MULTILINGUAL SPA / WELLNESS KIOSK SYSTEM
Patent Information
- Application Number
- TR202613268
- Authority / Receiving Office
- TR · TR
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2026-08-05
- Publication Date
- 2026-09-21
Smart Images
Figure 00000027_0000
Abstract
Description
1 TARIFF VOICE-CONTROLLED, MULTILINGUAL SPA / WELLNESS KIOSK SYSTEM Technical Area 5 The invention relates to SPA / Wellness services (health support services focused on massage, treatment and relaxation). It relates to the kiosk system and its operating method used in the field of services. The invention specifically addresses customer reception and health history taking in SPA and wellness services. the processes of receiving, choosing the type of massage, package / reservation tracking and providing information Enabled to be conducted entirely by voice, in multiple languages, and without an internet connection. an offline kiosk containing a deterministic rule-based massage type decision engine It relates to the system and its operating method. State of the Art SPA / Wellness services (health support focused on massage, treatment and relaxation) (services) customer reception, taking health history, choosing massage type, Package / reservation tracking and service information processes traditionally take 20 years. This is handled by the reception staff. During these processes, information is collected from the customer. Information is gathered through verbal interviews, paper forms, or staff memory. Massage type recommendations are evaluated and depend on the staff's experience and subjective opinion. This is determined depending on the situation. Therefore, it is important to correctly identify situations that involve contraindications. Differentiation is often not possible, especially in “acute / symptomatic disc 25”. critical distinctions such as "disc problem" and "past asymptomatic disc problem" It remains open to error. Current digital kiosk solutions are generally touchscreen-based and utilize voice-activated user interfaces. interface, automatic language detection or offline AI components 30 It does not include this. In these systems, the massage type selection is done manually by the user. The assessment of health history is mostly done using simple multiple-choice questions. It remains limited to certain forms. Such kiosks are used for contraindication detection or massage type. a decision that can reliably make clinically sensitive decisions, such as recommendations. It does not have an engine. 35 2 In businesses that require multilingual service delivery, content (service name, description, price, The campaign (question-and-answer sessions) are being manually translated separately for each language. This situation both increases the workload and leads to the risk of inconsistencies between languages. It opens up. In current systems, content management involves automatic translation and voice commands. The word does not encompass features such as language production or language perception. 5 AI-based question-and-answer systems are generally cloud-based and utilize large language learning tools. It uses models. These models provide numerical information that is not available in context (price, time, (campaign, facility status, etc.) tends to produce this. This situation is called "hallucination". This leads to the production of known erroneous information and incorrect practices in spa / wellness services. This increases the risk of redirection. Furthermore, cloud-based models require an internet connection. The system is dependent on and in case of connection interruption, delay or service failure. becomes unable to work. Existing solutions that include voice user interfaces typically rely on a single AI model for 15 years. It is based on and speech recognition (SRT), natural language processing (NLP), and speech synthesis. (TTS) and lip syncing components will run simultaneously It is not optimized. Multiple models on hardware with limited GPU memory. Simultaneous loading can lead to memory conflicts and OOM (Out-of-Memory) issues. (insufficiency) causes errors. Therefore, current systems are offline 20 Not suitable for (offline) operation; requires real-time voice interaction. It is unable to provide this. Package and reservation tracking in most businesses is done through paper documents, staff memory, or This is done through simple software and involves a permanent customer 25 that does not contain personal data. There is no identification method. This poses a risk to both data security and... It is inadequate in terms of auditability. In current SPA / Wellness treatments, the client's posture problems, tension levels, and Skin condition is based on staff observation and customer testimony. Image 30 Systems that provide analytics based on data storage store raw video and audio recordings; this privacy issue... This creates a risk. In current practices, room environment (light, scent, music) is manually adjusted by staff. It is being adjusted, and since customer preferences are not recorded, it will be recalculated at 35 each time. This needs to be explained. Solutions involving automation, on the other hand, require control of a specific brand. 3 Since it is device-dependent, the system needs to be rewritten when the device is changed. is required. In order for guests to make reservations at the spa facilities within the hotel You need to call by phone or come to reception. There are 5 online options available. The solutions require downloading a separate application or creating a membership. Since kiosks operate using a separate software logic, service / price / availability This creates a risk of inconsistency in the information. In existing kiosk solutions, service, duration, price, and campaign information are integrated into the software. Because it is embedded, every change requires a software update. Multilingual. In presentation systems, inconsistencies arise between languages because each language is entered manually separately. is being formed; since voice command dictionaries are prepared independently of the content, a newly added one The service cannot be called by voice. For the reasons explained above, the current technique; contraindication identification, deterministic massage type suggestion, multilingual automated content management, hallucination-preventing Q&A, Offline voice-activated user interface, GPU memory optimization, personal data an integrated SPA / Wellness that includes features such as customer identification, but does not involve customer identification. It does not offer a kiosk system. 20 In conclusion, the existence of the above problems and the inadequacy of the current solutions, This has made it necessary to make improvements in the technical field. Purpose of the Invention The present invention eliminates the aforementioned disadvantages and contributes to the relevant technical field. It relates to a voice-controlled, multilingual SPA / Wellness kiosk system that brings new advantages. The main purpose of the invention is to provide services in spa and wellness (focused on massage, treatment and relaxation). (health support services) customer reception, taking health history, massage type selection, 30 Processes such as package and reservation tracking are entirely voice-based, multilingual, and internet-based. a type of deterministic rule-based massage that allows it to be performed without any connection. The goal is to create an integrated kiosk system that includes a decision engine. The aim of the invention is to prioritize contraindications in spa and wellness services, 35 The goal is to create a kiosk system that operates completely independently of the large language model. 4 Another aim of the invention is to provide a single, precise method for each combination in the massage type decision-making process. a result-producing, automated suggestion with clear options for directing staff consistent and distinct, and not allowing intermediate states to arise in the decision-making process. The goal is to create a kiosk system with a deterministic decision-making logic. 5 Another purpose of the invention is to automatically process content where the administrator has only entered input in Turkish. It translates into many languages and automatically generates voice command keywords, translation A kiosk system that operates without data loss even when the service is unavailable. to put. 10 Another aim of the invention is to integrate free-text question-and-answer responses into a mandatory source field and generating in a structured format that prevents data block-out digital generation, parsing a hallucination-preventing kiosk system that falls into a safe "unknown" state upon error to reveal. 15 Another goal of the invention is to create a single piece of hardware with limited GPU memory. speech recognition, large language model, speech synthesis, and lip synchronization intentional model loading order and pre-rendering that prevents model conflicts. The goal is to create a kiosk system using a modified video substitute. 20 Another aim of the invention is to provide each customer with a permanent and short-term, data-free email. By assigning an alphanumeric identification code, you can track your package, booking, and health survey history. a kiosk system that enables secure and controllable monitoring to put. 25 Another aim of the invention is to enable the entire customer journey, except for payment selection, to be conducted solely by voice. Completely internet-based, with automatic detection in three languages, and without the need for touch. The goal is to create a kiosk system that can be completed without any connection. Another aim of the invention is to automatically respond to contraindications in certain situations. A kiosk that eliminates the risk of recommending the wrong massage by directing staff to the correct location. The goal is to establish the system. Another aim of the invention is to instantly translate content entered in a single language into multiple languages. a kiosk system that eliminates the burden of manual translation and updating for staff to reveal. Another aim of the invention is to eliminate package tracking based on paper or personnel memory. 5 by removing it, it provides verifiable and auditable tracking via customer code. The goal is to introduce a kiosk system. Another goal of the invention is to operate all artificial intelligence components locally without an internet connection. By running it on the GPU, it both protects privacy and reduces cloud / API costs by 10%. The goal is to create a kiosk system that eliminates this problem. Another purpose of the invention is to help those who have difficulty using touch screens (visual / motor) enabling the entire process to be completed by voice for users with disabilities (elderly). The goal is to create an accessible kiosk system. 15 Another aim of the invention is to detect only actual speech using silence / speech detection (VAD). It runs when detected, prevents unnecessary model triggers, and is valid on every screen. The universal "return" and "I change my mind" commands are first processed at the deterministic level, If it cannot be found, it captures it using large language model classification and voice user 20 The goal is to create a kiosk system that reliably manages customer interaction. Another aim of the invention is to influence the decision-making process regarding massage and types of treatment for healthcare professionals. completely independent of the grand language model, prioritizing its contraindications Employee and general exception, multi-region consolidation, regional table, personnel routing 25 (fallback) based multi-layered rule-based decision logic for each The goal is to create a kiosk system that produces a single, definitive result for the combination. The invention aims to optimize the entire customer journey (service) except for payment method selection. (selection, health survey, booking, package usage and feedback) voice only, 30 It can be completed without the need for touch and with automatic trilingual recognition. The goal is to create an integrated kiosk system. Another aim of the invention is to provide additional features besides the standard camera and microphone on the kiosk. Measures posture, eye strain, voice tension, and skin metrics without the need for a measuring device. 35 generating these quantities numerically, combining them rule-based, and grouping them by age group. 6 comparing it to the norm, not storing any raw video and audio data, and its recommendation. a measurement and analysis generated solely from a rule table defined by the administrator The goal is to create a kiosk system that has a built-in system. Another purpose of the invention is to enhance the customer's massage room's scent, lighting scene, and 5 You can select your music by voice via the kiosk, and this preference depends on the reservation. recorded and applied to the room as a single scene command at the start of the session, operating independently of the control hardware model and connected to the control unit a room personalization system that doesn't stop the flow of customers even when unavailable The goal is to create a kiosk system. 10 Another objective of the invention is to streamline the reservation and service flow offered by the kiosk, in the hotel The guest scans a QR code located in the room with their own phone. voice chat via the same transaction line without downloading an application or creating a membership. 15 signed documents that automatically carry room information via a hotel room-specific QR code for implementation. and by generating a temporary guest session key, the guest can access the QR code in their hotel room. by scanning with a phone, without downloading an application or creating a membership, at a kiosk enabling voice reservations over the same processing line; They didn't take the payment over the phone, they left it at the reception and on the shared transaction unit. a kiosk 20 that has a guest access and telephone streaming system that gives absolute priority to the kiosk. The goal is to establish the system. Another purpose of the invention is to allow all variable data in the system to be managed from a single control panel. the input is made in only one main language, translation into other languages is done within the same process and voice command keywords are automatically generated for each language, decision and recommendation 25 the thresholds can also be configured as data and the system's operating status can be the same The goal is to create a kiosk system with a control panel that is monitored from the panel. To fulfill all the purposes mentioned above and those that can be derived from the detailed explanation. The invention relates to SPA / Wellness services (health support services focused on massage, treatment and relaxation). (used in the field of services) and customer reception in SPA and wellness services, Taking a health history, selecting the type of massage, following up on packages / reservations, and providing information. processes to be carried out entirely by voice, in multiple languages and without internet connection It is a kiosk system that provides, - SPA / Wellness (massage, treatment and relaxation focused health 35) through a single body (support services) kiosk that manages the service flow via voice interaction, 7 - Generating image data for user authentication and situational awareness at the kiosk. camera unit, - audio for capturing user speech and collecting voice data at the kiosk. microphone unit that provides input, - 5 for presenting a visual interface to the user and receiving touch inputs at the kiosk. screen that provides image and touch interaction, - video for presenting lip-synced video responses at the kiosk video playback module that produces playback output, - providing power and signal interfaces in the kiosk, transmitting data and control signals. The driver card that performs the transfer, 10 - Real-time conversation-based user interaction on the kiosk functioning, perception of speech, interpretation, language determination, meaningful the processes of converting commands into verbal responses and generating appropriate vocal responses An integrated voice processing and artificial intelligence system that manages the audio. - voice 15 to determine the presence of speech in the voice processing and artificial intelligence system Silence / speech detection that distinguishes between silence and speech on the signal. module, - for converting speech to text in speech processing and artificial intelligence systems. a speech recognition module that translates acoustic signals into linguistic units, - Text 20 for determining the language of speech in speech processing and artificial intelligence systems or a language recognition module that classifies language based on speech, - text for determining user intent in speech processing and artificial intelligence systems Large language model classification module that divides into semantic categories, - In voice processing and artificial intelligence systems, system responses are converted into spoken output. Speech synthesis module that generates natural speech from text for conversion, 25 - Detecting basic directional commands in voice processing and artificial intelligence systems Universal voice command capture module that captures short commands, - a kiosk that generates massage / treatment type recommendations using deterministic rules. layered decision engine, - The decision engine matches region and symptom information to identify the appropriate service. 30 The region-symptom matching module that determines the options, - rules to verify the suitability of the selected service in the decision engine service compliance verification module that checks - Symptom and region for identifying risky situations in the decision engine. The risk detection module, which scans combinations, 35 8 - Deterministic rule for generating the final massage / treatment recommendation in the decision engine The suggestion generation module that produces the output, - The user's questions in free text format are recorded in the system on the kiosk. It produces structured and verifiable responses by matching them with blocks of information. Identifying the source of responses, preventing off-topic generation, and providing a 5 for erroneous entries. The question-and-answer engine has switched to safe operating mode. - In the question-answer engine, answers are in a standard, structured format. a structured response format that enables its generation, - the source that determines which data block the answer comes from in the question-answer engine. area, 10 - Digital generation that prevents data-related digital generation in the question-answer engine. inhibitor, - A parsing error in the question-answer engine that produces a safe response even when there are incorrect inputs. safe mode, - All text and voice response content used at the kiosk will be in a single main language. 15 other things that enable the creation of this content and are supported by the system A multilingual content management system that automatically converts content into other languages. - services offered by the kiosk to a permanent customer that does not contain personal data. enabling association via code, reservation, package usage and information such as transaction history must be recorded in a verifiable manner and 20 A customer identification and tracking system that makes management possible. - manages all visual and audio interactions that the kiosk has with the user, the sequence of steps, the presentation format, and the processing of user input This relates to the fact that it includes an interface and flow system that controls the method. The structural and characteristic features and all the advantages of the invention are given in the figures below. And thanks to the detailed explanation written with references to these figures, it becomes clearer. This will be understood as such. Therefore, the evaluation should also include these forms and detailed explanations. This should be done taking that into consideration. Figures that will help understand the invention. Figure 1: Schematic view of the kiosk system that is the subject of the invention. Explanation of Part References 35 9 10. Kiosk 11. Body 12. Screen 13. Main processing unit 14. Camera unit 5 15. Microphone unit 16. Thermal printer unit 17. Video playback module 18. Driver's Card 19. Power input and power management unit 10 20. Speech processing and artificial intelligence system 21. Silence / speech detection module 22. Speech recognition module 23. Language detection module 24. Large language model classification module 15 25. Speech Synthesis Module 26. Universal voice command capture module 30. Decision engine Area 31 - Symptom Matching Module 32. Service compliance verification module 20 33. Risk assessment module 34. Proposal Production Module 40. Question and answer engine 41. Structured response format 42. Source area 25 43. Digital production inhibitor 44. Parsing error safe mode 50. Multilingual content management system 51. Main content input module 52. Automatic multilingual translation module 30 53. Voice command keyword generator 60. Customer identification and tracking system 61. Persistent alphanumeric code module 62. Package tracking module 63. Reservation management module 35 70. Interface and flow system 71. Service Flow module 72. Interface presentation module 73. Interaction controller 80. Measurement and analysis system 90. Room control system 5 100. Guest access and telephone streaming system 110. Control panel Detailed Description of the Invention This detailed explanation describes the preferred alternatives to the kiosk system that is the subject of the invention. purely for the purpose of better understanding the subject and without any limiting influence. It is explained in a way that will not create a problem. The kiosk system described in the invention, in its most basic form, is for SPA / Wellness (massage, treatment and 15 (relaxation-focused health support services) managing the service flow through voice interaction, kiosk (10) which houses hardware and software components in an integrated manner, kiosk (10) processing the user's speech-based interaction in real time, the perception and interpretation of speech, the determination of its language, and the conversion of meaningful commands. the processes of transforming and generating appropriate vocal responses in an integrated manner 20 voice processing and artificial intelligence system (20), massage / treatment type on kiosk (10) Multilayer decision engine (30) that generates its proposal with deterministic rules, kiosk (10) the user's questions in free text format are stored in the system using registered information. generating structured and verifiable responses by matching them with blocks, 25 Identifying the source, preventing off-content production, and ensuring safe operation in case of erroneous inputs. The question-answer engine (40) that switched to the mode, all text and voice response used in the kiosk (10) enabling the creation of content in a single main language and processing this content by the system A multilingual content management system that automatically converts to other supported languages. (50), services offered by kiosk (10) a permanent customer that does not contain personal data Reservations, package usage, and transactions that can be linked via the code 30 It makes it possible to record and manage information such as history in a verifiable way. Customer identification and tracking system (60), kiosk (70) with users managing all visual and audio interactions, the sequence of processing steps, the interface and flow that control the presentation format and how user input is processed The system (70) receives 35 from the customer via the camera unit (14) on the kiosk (10). Frontal, lateral, and close-up views of the face to identify body joint points and facial points. 11 By removing the tracking; shoulder / hip / head tilt, trunk tilt, lateral asymmetry, forward head posture, Eight posture measurements, including upper back curvature and shoulder rounding, per minute eye pressure. blinking count and local redness / T-zone brightness / texture smoothness / under-eye A measurement and analysis system that generates skin metrics including skin tone / lip dryness. (80), the customer can choose the scent, light scene and massage room from the kiosk (10) 5 allowing the customer to select their music by voice, this preference depending on the customer's reservation. to be recorded and presented as a single scene command in the massage room at the start of the session Room control system (90) which enables implementation, offered by kiosk (10) The reservation and service flow is managed by the guest scanning a QR code located in the hotel room. 10 by scanning with their own phone without downloading an application or creating a membership The hotel room uses a special QR code to enable voice communication over the same process line. by generating a signed and time-limited guest session key that automatically carries the guest's information, the hotel By scanning the QR code in the room with their own phone, the application voice via the same processing line as kiosk (10) without downloading and creating a membership a guest access and telephone streaming system that enables reservations to be made 15 (100) ensure that all variable data in the system are entered in a single main language, and that the content is not entered in other languages. automatic translation into languages, generation of voice command keywords, Service / package / discount / room catalog / measurement triggers / Q&A information blocks / score weights / norm bands / authority management and system status through a single screen (14) It includes a management panel (110) that enables its organization and monitoring. 20 The kiosk system described in the invention is voice-based, with all interactions with the user being voice-based. processing as such, decision-making processes being carried out according to deterministic rules, multilingual automated content management and customer transactions that do not contain personal data It enables tracking through an identity. The 25 that form the main structure of the system kiosk (10), SPA / Wellness (health support services focused on massage, care and relaxation) managing service flow through voice interaction, integrating hardware and software components. It is a physical terminal that houses [documents / services]. The body (11) which forms the main supporting structure of the kiosk (10), all the equipment of the system 30 structural components in which the components are mechanically positioned and connected to each other It provides the frame. The screen (12) positioned on the body (11) gives the user It enables the presentation of a visual interface and the receipt of touch interactions. Camera unit (14), image data for user authentication and situational awareness. It produces. The microphone unit (15) processes the user's speech using voice processing and artificial intelligence. 35 The system (20) collects the thermal printer unit (16) to be processed by the kiosk. 12 physical printing of receipts, certificates of approval and transaction outputs produced by It provides. Video playback module (17), lip synchronization with speech synthesis. It enables the display of video outputs containing motion on the screen (12). Driver card (18), touch screen (12), camera unit (14), microphone unit (15) and power and signal interfaces of peripheral equipment including thermal printer (16) 5 It forms the electronic control infrastructure that manages the power input and power management unit. (19) provides AC power input, voltage regulation and all hardware components to the kiosk (10). It ensures safe power distribution. Kiosk (10) voice processing and artificial intelligence system (20), decision engine (30), question-answer 10 engine (40), multilingual content management system (50), customer identification and tracking system (60) and the interface and flow system (70) run on the main processing unit (13). The subject is the main processing unit (13) which constitutes the central information processing platform. Main processing unit (13); screen (12) on the kiosk (10), camera unit (14), microphone unit 15 (15), thermal printer unit (16), video playback module (17), power input and power management unit (19) exchanges data via driver card (18) and the whole system It ensures the coordination of its behavior. In this context, the main processing unit (13); Transmission of visual interface outputs and receipt of touch inputs via the screen (12), Image data processing with camera unit (14) and sound with microphone unit (15) 20 receiving the signals, transmitting the printing commands with the thermal printer unit (16) and Transferring lip-sync video outputs with video playback module (17) and the regulated power lines provided by the power input and power management unit (19) It provides the necessary electrical and digital interfaces for distribution to the system. Driver card (18); screen (12), camera unit (14), microphone unit (15), thermal printer main processing unit with unit (16), video playback module (17) and power management unit (19) (13) performs bidirectional transmission of data and control signals between them and This enables the integrated operation of the system. The voice interaction with the user is the sound received via the microphone unit (15). by processing the signal by the voice processing and artificial intelligence system (20) is being carried out. Speech processing and artificial intelligence system (20); 35 that determine the presence of speech The speech recognition module (21) converts speech to text. 13 module (22), language detection module (23) which determines the language of speech, user intent Classifying large language model classification module (24) and system responses to voice It includes a speech synthesis module (25) that converts the speech into output. The user’s basic Direction commands are transmitted by the universal voice command capture module (26). It is detected and transferred to the interface flow system (70). 5 Information about the area and symptoms received from the user will help in recommending the type of massage / treatment. The decision is processed by the decision engine (30) which generates deterministic rules. The engine (30) matches the appropriate service options by matching the region and symptom information. The region-symptom matching module (31) determines the suitability of the selected service. Service compliance verification module (32) which checks the rules for verification, risky risk status is determined by scanning combinations of symptoms and areas to identify conditions. Detection module (33) outputs deterministic rule to generate the final massage / treatment recommendation. It includes the proposed production module (34). User’s questions in free text format are answered by the question-answer engine (40) is processed. The question-answer engine (40) provides a standardized form of response. structured response format (41) which enables the production in a structured format, The source area (42) determines which data block the response came from, non-data numerical Digital production blocker (43) that prevents production and safe response in case of erroneous inputs 20 The generated parsing error includes safe mode (44). All text and voice response content used in the kiosk (10) is a multilingual content management system. It is managed by (50). The multilingual content management system in question (50), Main content entry module (51) which enables the administrator to enter only Turkish content, 25 multilingual translation module (52) which automatically converts the content into English and Persian and It includes a generator module (53) that creates voice command keywords for each language. The association of the services offered by the kiosk (10) with the customer, customer It is carried out by the identification and tracking system (60). The customer in question is 30 Identification and tracking system (60), permanent, preferably 6-character, that does not contain personal data. It creates the customer identity using the alphanumeric code module (61). Package usage The reservation is tracked verifiably by the package tracking module (62). Its history is managed by the reservation management module (63). is being carried out. 35 14 All visual and audio interactions that Kiosk (10) has with the user, interface and The flow system (70) is managed by the interface and flow system (70), the process Service flow module (71) that enables the steps to be advanced with voice commands, enables the interface to be automatically presented according to the language of the user's speech. interface presentation module (72) and 5 which eliminates the need to touch the screen (12) It includes an interaction controller (73). Front and side views of the customer are taken via the camera unit (14) on the kiosk (10). and by extracting body joint points and facial point tracking from close-up facial views; shoulder / hip / head tilt, trunk tilt, lateral asymmetry, forward head posture, upper back curvature, and 10 eight posture measurements, including shoulder roundness, and the number of blinks per minute. and local redness / T-zone brightness / texture evenness / under-eye dark circles / lips Skin metrics, including dryness, are produced by the measurement and analysis system (80). All of the metrics are based on comparing different regions of the same face. Because it is based on, the effect of skin tone and ambient light is eliminated, preventing the production of incorrect results. 15 It is structurally blocked. At the same time, the microphone unit (15) is in the kiosk (10). from natural speech, the speech's own calm opening section is referenced. By taking this information, a relative sound voltage value is produced. Thus, different sound tones can be achieved. Individuals are evaluated not on an absolute scale, but according to their own references. Minimum duration No value is produced without filling. 20 Measured quantities are converted into rule-based scores: posture score It is the average of measurable items, the stress score, of the voice / eye / declaration components. It is a weighted combination that can be adjusted from the control panel. A component that cannot be measured. Its weight is redistributed to the other components, never considered zero. 25 This distinction is not made. This separation prevents an unmeasured value from being read as "no problem". This prevents the generation of a score if no component can be measured, and it will show "unmeasurable". is displayed. The result is an age group norm band that can be edited from the control panel. They are being compared. Findings obtained with the measurement and analysis system (80) (distinct posture finding, skin profile, (high voltage), with a trigger-service mapping table defined by the administrator. By comparing them, a maximum of two additional service proposals are generated in order of priority. None If the rule is not matched, no suggestion is generated, and the gap is not filled with text generation. Image frames and sound recordings are processed solely in memory and are converted into numerical values. 35 It is deleted immediately after being extracted; no raw footage or audio recordings remain in the system. It is not being held. The results are displayed on the screen (12) and, if requested, with the thermal printer unit (16). It is printed. The results are not diagnostic. Measurement and analysis system (80), 5 massage / treatment type decision engine (30) is completely separate and decision engine (30) input It is not. Contraindication assessment and massage type decision are made solely by the decision engine. (30) is produced by the measurement and analysis system (80) scores do not affect this decision. It does not have an effect in this way. The room control system (90) can detect the scent of the customer’s massage room via the kiosk (10), The customer can choose the lighting and music by voice, and this preference is included in the customer's reservation. Depending on the situation, it is recorded and a single scene is shown in the massage room at the beginning of the session. It ensures that it is implemented as a command. Each massage room has an independent control unit, kiosk (10) and an independent data It communicates via the protocol. The room control unit (90) has its own list of capabilities. New generation units with different capabilities than reported can be installed without changing the central software. It is well-known. All rooms have a common and fixed number of scent vents, simultaneously. Only one can be active at most; the light only works with absolute scene commands 20 (closed / open / scene-n) and customer scene sample photos uploaded by the manager. They select from among the local music in the room; the music is instrumental and categorized. It is stolen from the warehouse and does not require an internet connection. Three short clips at the customer entrance. The following steps are presented: music category selection and a few seconds of preview, scent The selection, the lighting scene selection — all can be completed with voice commands, touching the screen 25 It is not mandatory. If no selection is made, the default scene of the room will be applied. Central The current media list in the unit is published with a version number, room control units. It compares this daily and at each startup, downloading only the one that has changed; which room It is seen on the control panel that it is lagging behind. Control units at regular intervals It is being investigated; speaker connection is disconnected, the unit is inaccessible, or 30 An alarm is generated on the panel if the media falls behind. Session duration stage This is communicated along with the command; when the time is up, the control unit receives a command from the center. Even if it doesn't receive a signal, it automatically turns off the music / scent / light. To the control unit... If it cannot be reached, the situation is recorded and an alarm is generated, and customer flow is not affected in any way. It is not being stopped. 35 16 Guest access and telephone streaming system in an alternative configuration of the invention (100) The reservation and service flow offered by the kiosk (10) via the hotel The guest scans a QR code located in the room with their own phone. voice chat via the same transaction line without downloading an application or creating a membership. This can be implemented as follows: The system provides room information to the hotel room via a unique QR code, personalizing the room information. An automatically generated, signed, time-limited guest session key without any data. It operates through a structure that produces; thus, the guest can access the kiosk (10) from their own phone. It can create reservations using the same voice interaction stream. Guest access and telephone streaming system (100), QR code is generated for each hotel room, When scanned, room information is automatically transferred. Signed and 10% free of charge, containing no personal data. A temporary guest session key is generated, and this key is given to the administrator / staff. It belongs to a separate jurisdiction. Guest key management interfaces, The administrator key is invalid in the guest interface. The reservation is the same as in the kiosk (10). The process is completed step-by-step; payment is not taken over the phone, and the reservation is marked "payment pending". The item is kept in this state and the fee is collected at the reception; discount code 15 Verification is only done over the phone, not consumed. Full voice is also available over the phone. The workflow is presented. Separate sections are provided for speech recognition, intent classification, and speech synthesis. no logic was established, voice processing and artificial intelligence directly on the kiosk (10) system (20) was called. Thus, a difference in behavior was created between the two channels. is blocked. Model access on a single processing unit is queued and 20 The kiosk (10) is given absolute priority. The request from the phone is placed in the designated waiting area. If it exceeds the time limit, it is switched to text stream instead of audio stream, in front of kiosk (10) Customers are not kept waiting under any circumstances. Services accessible to guest level customers. It is restricted separately at both the network layer and within the application with a limited list; The system can be completely shut down with a configuration key. 25 The management panel (110) enables the management of all variable data in the system from a single center. Provides; content creation, rule definition, suggestion matching, multilingual structure, room catalog, scoring Integrated functions for weighting, norm bands, authorization management, and system health monitoring. It accomplishes this by making the suggestion logic independent of the software and adding rules 30 It offers a structure reduced to a database. The operational steps of the kiosk system, which is the subject of this invention, are as follows: a) At the kiosk (10), the customer interface and flow system (70) start screen presentation, 35 17 b) At the kiosk (10), the customer's speech data is recorded by the microphone unit (15) and the acquisition of this voice data by the voice processing and artificial intelligence system (20) processing, c) At the kiosk (10), the presence of speech is detected by the silence / speech detection module (21) Verification by and speech recognition module (22) 5 transcribing the speech into text, d) Determination of spoken language and interface by the language detection module (23). Translating the interface into the relevant language by the presentation module (72), e) Determining the user intent of the large language model classification module (24) and The process steps are guided by the service flow module (71), 10 f) The client provides information about the area and symptoms, and massage / treatment is performed accordingly. The type of proposal decision engine (30) by deterministic rules creation, g) If the customer asks a free-text question, the structured response Created by question-answer engine (40), 15 h) The multilingual content management system (50) will be displayed on the kiosk (10) screen (12). providing texts and audio responses in the relevant language i) At the kiosk (10), customer reservation and package usage transactions are processed by the customer implementation by the identification and tracking system (60), j) At the kiosk (10), the necessary receipts are printed by the thermal printer unit (16) and 20 lip-sync video by video playback module (17) presentation of answers, k) Payment of the customer's reservation and package usage transactions at the kiosk (10). the type of interface and flow system (70) offered by the interface 25 by determining and terminating the process by the interface and flow system (70) redirecting the customer to the logout screen l) At the kiosk (10), the customer is viewed from the front, side and by the camera unit (14). Close-up facial view is taken; this is done by the measurement and analysis system (80). posture metrics, blink count, and skin metrics from the images extraction and deletion of images at the end of the process, 30 m) Sound voltage from natural speech received by the microphone unit (15) the value is generated by the voice processing and artificial intelligence system (20); minimum If the speaking time has not expired, no value is generated. n) Posture, skin and voice tension scores by the measurement and analysis system (80) calculation; comparison of scores with the age group norm band and the result 35 18 Displayed on the screen by the interface and flow system (70) and on request printing by thermal printer unit (16), o) Management panel of findings produced by the measurement and analysis system (80) with the trigger-service mapping table defined within the system (110) Comparison; if a match is found, room control system (90) 5 Proposal of additional service; proposal in case of rule mismatch not being produced, p) Room control system for scent, lighting, and music categories at customer entrance. (90) being asked to choose by voice; video in music category selection Short preview provided by playback module (17); preference 10 by the reservation management module (63) depending on the room / reservation recording, q) Room control system (90) of scene preferences recorded when the session is started The command is transmitted to the room as a single scene command and session duration; duration eventually the scene closed on its own, 15 r) The guest can scan the QR code found in the hotel room with their own phone. reading; temporary guest by guest access and telephone flow system (100) session opening; reservation via kiosk (10) through the same transaction line The process involves creating the reservation verbally; payment is not taken over the phone. The account will be kept in "payment pending" status and the fee will be collected at the reception, 20 s) Content entered in a single main language by the management panel system (110) Automatic translation into other languages during the process and voice commands for each language. Generating keywords; if the translation component is inaccessible, the record will be deleted. It needs to be completed again, and the translation process will be finished once access is granted.
Claims
19 REQUESTS 1. SPA / Wellness services (health support services focused on massage, treatment and relaxation) used in the field of (services) and in SPA and wellness services for customers Welcome, taking health history, choosing massage type, package / reservation follow-up 5 and information presentation processes are entirely voice-based, multilingual, and internet-connected. It is a kiosk system that enables operation without a physical door, and its feature is; - SPA / Wellness (massage, care and relaxation) via a body (11) (focused health support services) managing the service flow with voice interaction kiosk (10), 10 - kiosk (10) display for user authentication and situational awareness camera unit that produces data (14), - receiving user speech and voice data at the kiosk (10) Microphone unit (15) that provides sound input for collection, - kiosk (10) visual interface presentation and touch inputs to the user 15 screen that provides image and touch interaction for receiving (12), - for the presentation of lip-synced video responses at the kiosk (10) video playback module that produces video playback output (17), - providing power and signal interfaces, data and control in the kiosk (10). Driver card (18) which transmits the signals, 20 - realizing the user's speech-based interaction on the kiosk (10). the perception and interpretation of speech, language that operates in a synchronized manner identification, conversion into meaningful commands, and appropriate vocalization Speech processing that manages the response generation processes in an integrated manner. and artificial intelligence system (20), 25 - the presence of speech in the voice processing and artificial intelligence system (20) to determine whether there is silence / speech on the audio signal silence / speech detection module (21), - speech to text in the voice processing and artificial intelligence system (20) Speech 30, which converts acoustic signals into linguistic units. recognition module (22), - Determining the language of speech in the voice processing and artificial intelligence system (20) Language recognition is a process that classifies language based on text and audio. module (23), - Determining user intent in voice processing and artificial intelligence system (20) Classification of text by large linguistic model categorization that breaks down text into meaning categories module (24), - voice processing and artificial intelligence system (20) system responses voice Speech 5 generates natural speech from text to output. synthesis module (25), - Basic guidance in voice processing and artificial intelligence system (20) Universal voice that captures short commands to recognize commands command capture module (26), - The kiosk (10) suggests the type of massage / treatment with deterministic rules. producing multilayer decision engine (30), - matching region and symptom information in the decision engine (30) to find the appropriate Region-symptom matching module that determines service options (31), - 15 to verify the suitability of the selected service in the decision engine (30) Service compliance verification module (32) which checks the rules, - symptom and region to identify risky situations in the decision engine (30) risky situation detection module that scans combinations (33), - to generate the final massage / treatment recommendation in the decision engine (30) The suggestion generation module (34) which produces the deterministic rule output, 20 - the user’s questions in free text format on the kiosk (10) structured by matching with the information blocks registered in the system and generating verifiable answers, identifying the source of answers, extra-contextual analysis It prevents production and switches to safe operating mode in case of incorrect inputs. question-answer engine (40), 25 - in the question answer engine (40) the answers are structured in a standard way structured response format (41) which enables the production in the format, - from which data block the answer came in the question answer engine (40) determining source area (42), - Digital 30 that prevents data-free digital generation in the question answer engine (40) production inhibitor (43), - the question answer engine (40) produces safe answers in case of incorrect inputs Parsing error safe mode (44), - all text and voice response content used in the kiosk (10) is in a single master. enabling the creation of this content in the language and processing it by the system 35 21 Multilingual content that automatically converts to other supported languages. management system (50), - Permanent services offered by kiosk (10) that do not contain personal data a reservation that enables association via a customer code, Information such as package usage and transaction history must be verifiable. 5 Customer identification that makes it possible to record and manage it. and tracking system (60), - visual and audio interactions that kiosk (10) has with the user the administrator, the sequence of steps, the presentation format, and the user Interface and flow system that controls the method of processing inputs (70) 10 It includes.
2. A kiosk system that complies with Claim 1, and its feature is that (10) transactions can be performed in the kiosk in question. thermal printers produce thermal prints for the physical printing of outputs. It includes unit (16). 15 3. A kiosk system that complies with Claim 1, and its feature is that the kiosk in question has (10) AC power. regulation of input and power for safe power distribution to hardware components. It includes a power management unit (19) that provides management.
4. A kiosk system compliant with Claim 1, featuring the aforementioned multilingual content. management system (50) which allows the administrator to enter only Turkish content The main content is to include the input module (51).
5. A kiosk system that complies with Claim 1, and whose feature is; the aforementioned multilingual content 25 The content of the management system (50) is automatically translated into English and Persian. It includes a multilingual translation module (52) that converts.
6. A kiosk system compliant with Claim 1, featuring the aforementioned multilingual content. The management system (50) created 30 voice command keywords for each language. It includes the manufacturer module (53).
7. A kiosk system that complies with Claim 1, and its feature is; the aforementioned customer identification and tracking system (60), permanent customer which does not contain personal data It contains the alphanumeric code module (61) that forms the identity. 35 22 8. A kiosk system that complies with Claim 1, and its feature is; the aforementioned customer Identification and tracking system (60), packet usage can be verified It includes a packet tracking module (62) which enables tracking in this way.
9. A kiosk system that complies with Claim 1, and its feature is; the aforementioned customer 5 Identification and tracking system (60), reservation history management It includes a reservation management module (63).
10. A kiosk system that complies with Claim 1, and whose feature is the aforementioned interface and flow. 10 of the system (70) that enables the process steps to be advanced by voice commands. It includes the service flow module (71).
11. A kiosk system compliant with Claim 1, featuring the aforementioned interface and flow. The system (70) automatically adapts the interface to the language of the user's speech. It includes an interface presentation module (72) that enables its presentation. 15 12. A kiosk system compliant with Claim 1, featuring the aforementioned interface and flow. The system (70) eliminates the need to touch the screen (12) interaction It includes the controller (73).
13. It is a kiosk system that complies with Claim 1, and its feature is that on the aforementioned kiosk (10) Front, side and close-up views of the customer are taken via the camera unit (14). By extracting body joint points and facial point tracking from their appearances; shoulder / hip / head tilt, trunk tilt, lateral asymmetry, forward head posture, upper back Eight posture criteria, including curvature and shoulder roundness, eye rate per minute 25 blinking count and local redness / T-zone brightness / texture smoothness / eye Measurements that produce skin metrics including undertones / lip dryness, and It includes an analysis system (80).
14. A kiosk system that complies with Claim 1, and its feature is that 30 via the mentioned kiosk (10). the customer can control the scent, lighting, and music of the massage room with sound. the customer selects, and this preference is saved depending on the customer's reservation. and at the start of the session, as a single scene command in the massage room It includes a room control system (90) which enables its implementation. 35 23 15. A kiosk system that complies with Claim 1, and its feature is that the kiosk mentioned (10) The booking and service flow offered is via a QR code located in the hotel room. by having the guest scan their own phone without downloading the application. and to be carried out verbally through the same transaction line without creating a membership A signed and timed 5-star hotel room card that automatically carries room information via a unique QR code to the hotel room. By generating a guest session key, the guest can access the QR code in their hotel room. by scanning the phone, without downloading an application or creating a membership, Reservation via voice through the same processing line as kiosk (10). Guest access and telephone streaming system (100) that enables this. It includes. 10 It is a kiosk system compliant with section 16.1, and its feature is that all variables in the mentioned system The system allows data to be entered in a single primary language, with content automatically translated into other languages. translation, generation of voice command keywords, Service / Package / Discount / Room Catalog / Measurement Triggers / Q&A Information 15 blocks / scoreweights / norm bands / authority management and system status in one place. a management panel (110) that enables editing and monitoring via the screen (14) It includes.
17. SPA / Wellness services (massage, treatment and relaxation-focused health support) 20 used in the field of (services) and in SPA and wellness services for customers Welcome, taking health history, choosing massage type, package / reservation follow-up. and information presentation processes are entirely voice-based, multilingual, and internet-connected. The kiosk system is a method of operation that enables execution without a physical presence, and its characteristic feature is; a) At the kiosk (10), the customer interface and flow system (70) start screen 25 presentation, b) At the kiosk (10), the customer's speech data is recorded by the microphone unit (15) receiving and processing this voice data by voice processing and artificial intelligence system (20) processed by, c) At the kiosk (10), the presence of speech is detected by the silence / speech detection module (21) 30 Verification by and speech recognition module (22) transcribing the speech into text, d) Determination of spoken language by the language perception module (23) and The interface is translated into the relevant language by the interface presentation module (72), e) Determining the user intent of the large language model classification module (24) 35 and the process steps are guided by the service flow module (71), 24 f) The customer provides information about the area and symptoms, and based on this... The decision engine (30) of the massage / treatment type recommendation is deterministic. to be created by rules g) If the customer asks a free-text question, the structured response generated by question-answer engine (40), 5 h) Multilingual content management system (50), kiosk (10) screen (12) providing the text to be displayed and the audio responses in the relevant language i) At the kiosk (10), customer's reservation and package usage transactions Customer identification and tracking system (60) is carried out by j) Printing of the necessary receipts by the thermal printer unit (16) at the kiosk (10) 10 and lip-sync video by video playback module (17) presentation of answers, k) Regarding the customer's reservation and package usage transactions at the kiosk (10). payment type interface and flow system (70) offered by the interface 15 by determining through the interface and flow system (70) termination and redirection of the customer to the logout screen, l) At the kiosk (10), the customer is viewed from the front, side and by the camera unit (14). Close-up facial view is taken; this is done by the measurement and analysis system (80). posture metrics, blink count, and skin metrics from the images extraction and deletion of images at the end of the process, 20 m) Sound voltage from natural speech received by the microphone unit (15) the value is generated by the voice processing and artificial intelligence system (20); If the minimum speaking time has not expired, no value is generated. n) Posture, skin and voice tension scores by the measurement and analysis system (80) calculation; comparison of scores with age group norm band and 25 the result is displayed on the screen by the interface and flow system (70) and printing by thermal printer unit (16) on request, o) Management panel of findings produced by the measurement and analysis system (80) with the trigger-service mapping table defined within the system (110) Comparison; if a match is found, room control system (90) 30 Additional service proposal submitted by; in case of rule mismatch no suggestions are being made, p) Room inspection of scent, lighting, and music categories upon customer arrival. selection by voice by the system (90); in music category selection short preview provided by video playback module (17); preference 35 room / reservation linked by reservation management module (63) recorded as, q) The scene preferences recorded when the session starts are controlled by the room control system. (90) by the room as a single scene command and session duration transmission; scene automatically closing at the end of the time period, 5 r) The guest can scan the QR code found in the hotel room with their own phone. reading; guest access and telephone flow system (100) by timed Guest session opening; reservation is processed through the same transaction line as the kiosk (10). generated verbally via the system; payment is not taken over the phone. The reservation will remain in "payment pending" status and the fee will be 10 to be collected at the reception, s) Content entered in a single main language by the management panel system (110) Automatic translation into other languages within the same process, and voice support for each language. Generating command keywords; inaccessible translation component. In that case, the registration will be completed again and the translation process will be completed when access is granted on 15. It includes the steps involved in completing the process. 26