Visual Line Identification and Digital Assistant System and Method

Abstract

This invention relates to a system (1) and method (1000) used in the telecommunications sector for mobile line activation, SIM / eSIM distribution, customer onboarding processes and augmented reality-based digital assistant solutions. Thanks to this structure, the user can complete line activation through a guided and visually supported experience without having to manually follow the technical steps.

Description

1 TARIFF Visual Line Identification and Digital Assistant System and Method Technical Area This invention is used in the telecommunications sector for mobile line activation, SIM / eSIM distribution, Customer onboarding processes and augmented reality (AR) based digital assistant 5 It relates to a system and method used in the solutions. State of the Art Current SIM card activation processes are technical and tedious, involving reading and confirming text. It consists of the following process. After users insert the physical card, they manually activate it. They must carry out the necessary procedures. In the existing structures, the brand's visual identity and technical aspects must be considered. There is a discontinuity in the activation process and the person accompanying the user throughout the process. There is no interactive guide. Patent application number TR2017 / 20177, which is included in the prior art in the document, mobile network operators provide services to their customers using their network Electrical 15 of SIM cards used by virtual mobile network operators Remote configuration of profiles and parameters during line activation A system and method for providing this is described. This is explained in the relevant application document. The structure has a different hardware and solution infrastructure. In conclusion, solutions that address the needs described above are relevant to the subject. Due to its inadequacy, it has become necessary to make improvements in the relevant technical field. 20 Brief Description of the Invention The invention was created by drawing inspiration from existing situations and overcoming the aforementioned drawbacks. It aims to solve the problem. The purpose of this invention is to provide mobile line activation, SIM / eSIM solutions in the telecommunications sector. distribution, customer onboarding processes and augmented reality (AR) based 25 It is about presenting a system and method used in digital assistant solutions. The system transforms the SIM card from just a chip into a living embodiment of the brand. It transforms the system activation process into a visual feast for the customer. 2 It increases satisfaction. The system reduces the margin of technical error and the user needs help. Without hearing, the line is completed in seconds via audio and visual commands through augmented reality. It allows it to open inside. The structural and characteristic features and all the advantages of the invention are given in the figures below. Thanks to the detailed explanation written with references to these figures, 5 is clearer. This will be understood, and therefore the evaluation should also take these forms and detailed explanations into consideration. It needs to be done by taking precautions. Figures that will help understand the invention. Figure 1 is a schematic representation of the system that is the subject of the invention. Figure 2 shows the flowchart of the method described in the invention. 10 Explanation of Part References 1. System 2. AR marker 3. Scanning module 4. Avatar processor 15 5. Voice command interface 6. Activation confirmation protocol A. Operator network Method 100 1001. The scanning module scans the physical SIM card's 20-digit number via the mobile device's camera. AR detects the marker and initiates digital matching. 1002. Holographic three-dimensional digital assistant via cloud-based avatar processor. creation and display on the user screen 1003. Through a voice command interface, the digital avatar provides the user with voice guidance and instructions. providing information and support for the activation verification process 25 3 1004. Audible or digital confirmation received from the user via the voice command interface. converting the activation process to a secure activation process via an activation confirmation protocol. 1005. Secure communication with the operator network via activation confirmation protocol. by installing and activating the network and making the line active. Detailed Description of the Invention 5 In this detailed explanation, the system (1) and the preferred method of the invention are described. Their structures are explained solely to facilitate a better understanding of the subject. This invention is used in the telecommunications sector for mobile line activation, SIM / eSIM distribution, Customer onboarding processes and augmented reality (AR) based digital assistants. It is related to a system (1) and method (1000) used in the solutions. 10 System (1) can only use the SIM - Subscriber Identity Module card. It transforms it from a chip into a living representative of the brand. System (1) activation It increases customer satisfaction by turning the process into a visual feast. System (1) technical error It reduces the user's share and allows them to experience augmented reality without needing assistance. It allows you to activate your line in seconds with voice and visual commands. 15 The system, schematically shown in Figure 1 (1);  AR marker, which is a digital identification point on the physical SIM card or package (2),  Recognizes AR markers (2) using the camera of the user's mobile device camera-based scanning module (3), 20  After the camera-based scanning module (3) recognizes the AR marker (2) it activates and displays a holographic digital image in the form of a three-dimensional avatar on the user's screen. creating a visual assistant, the behavior and speech of the visual assistant it created. cloud-based avatar processor that manages (4),  The user makes selections by speaking to a digital visual assistant and the digital visual 25 the assistant communicates with the user using natural language throughout the activation process. voice command interface (5) that enables it to make directions and  The formal network of interaction between the digital visual assistant and the user used to convert it into activation, the user's voice or touch By giving approval in this way, secure data 30 with the operator network (A) infrastructure 4 the purchase is completed and the SIM line is activated in real time activation confirmation protocol (6) that enables its introduction It includes. System (1) supports users' SIM card activation process with augmented reality support. It enables completion through an interactive digital experience. 5 The method used by the system in question (1) (1000);  scanning module (3) through mobile device camera physical SIM card Detecting the AR marker (2) on it and initiating digital matching (1001),  holographic three-dimensional digital assistant via cloud-based avatar processor (4) creation and display on the user screen (1002), 10  Through the voice command interface (5), the digital avatar can provide voice guidance to the user, providing tariff information and activation verification process support. ensuring (1003),  voice or digital confirmation received from the user via the voice command interface (5) 15 through the activation confirmation protocol (6) to secure activation process conversion (1004) and  secure with operator network (A) via activation confirmation protocol (6) Network activation is carried out by establishing communication and the line is activated. (1005) It includes the steps of the process (Figure 2). 20 The process involves the scanning module (3) in the mobile device camera detecting the AR marker (2). It starts with the camera-based scanning module (3), after identifying the physical SIM card, the cloud The avatar processor (4) based on the system is activated, and a three-dimensional digital brand is displayed on the user screen. He creates his assistant. The created digital avatar communicates with the user via voice command interface (5) using natural language-based 25 It provides guidance throughout the activation process by communicating with the user via voice or... Activation confirmation protocol (6) operator network (A) by touch confirmation It performs secure data exchange with its infrastructure and monitors the SIM line in real time. activates it. This structure eliminates the need for the user to manually follow the technical steps. without delay, line activation through a guided and visually supported experience. is able to complete it. The invention combines a physical SIM card, a user-friendly smart device, and a telecommunications company's cloud storage. HSS-5 is a main network database based on CMS (Content Management System) servers. It consists of integration between the Home Subscriber Server and the Home Subscriber Server. The invention is used in the activation of digital banking cards and in the interactive design of VIP events. in invitations, corporate identity cards, digital authorization processes, and smart products Available in the digital user manuals on their packaging.

Claims

6 REQUESTS 1. Mobile line activation, SIM / eSIM distribution, customer service in the telecommunications sector. training processes and augmented reality-based digital assistant solutions The system used is (1) and its feature is;  AR 5, which is the digital identification point on the physical SIM card or package. marker (2),  Recognizes AR markers (2) using the camera of the user's mobile device camera-based scanning module (3),  After the camera-based scanning module (3) recognizes the AR marker (2) it activates and displays a holographic digital 10 in the form of a three-dimensional avatar on the user's screen. creating a visual assistant, the behavior of the visual assistant it creates, and cloud-based avatar processor (4) that manages conversations,  The user makes selections by speaking to a digital visual assistant and the digital visual the assistant activates the system by communicating with the user using natural language. voice command interface (5) and 15 that enables it to provide guidance throughout  The formal network of interaction between the digital visual assistant and the user used to convert it into activation, the user's voice or with touch confirmation via operator network (A) infrastructure enabling secure data exchange and real-time monitoring of the SIM line. activation confirmation protocol (6) 20 that enables it to be activated It includes.

2. Mobile line activation, SIM / eSIM distribution, customer services in the telecommunications sector. training processes and augmented reality-based digital assistant solutions The method used is (1000) and its feature is;  scanning module (3) through mobile device camera physical SIM card 25 detecting the AR marker (2) on it and initiating digital matching (1001),  holographic three-dimensional digital via cloud-based avatar processor (4) Creating the assistant and displaying it on the user screen (1002),  Through the voice command interface (5), the digital avatar can give the user voice commands. redirection, tariff information and activation verification process to provide support (1003), 7  voice or digital confirmation received from the user via the voice command interface (5) through the activation confirmation protocol (6) secure activation process conversion (1004) and  secure with operator network (A) via activation confirmation protocol (6) Network activation is carried out by establishing communication and line 5 activation (1005) It includes the steps of the process.

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