Intelligent voice customer service translation system

Abstract

An intelligent voice customer service translation system includes a storage unit, a processing unit electrically connected to the storage unit, an input unit electrically connected to the processing unit, and an output unit electrically connected to the processing unit. When the processing unit obtains real-time voice data, it inputs the real-time voice data into an artificial intelligence voice translation model, enabling the AI ​​voice translation model to recognize the real-time voice data and generate translated data. The processing unit then inputs the translated data into a financial terminology prediction model, enabling the financial terminology prediction model to make predictions based on the translated data and generate financial problem suggestion data. Finally, the processing unit transmits the financial problem suggestion data to the output unit.

Images