Intelligent product customer service system and method for using the same

Abstract

This invention discloses an intelligent product customer service system and its implementation method. An NFC tag can be pre-attached to a product. A user terminal device activates an application to sense the NFC tag, reads a tag identification code, and sends the tag identification code to a cloud server. The cloud server then retrieves a product identification code from an identification code database and compares and matches the product identification code with the tag identification code through a verification module, thereby completing the product's anti-counterfeiting verification. Furthermore, the application can view product advertisements and media information, or choose to go to a customer service platform to provide more efficient and convenient automatic customer service responses to questions through a natural language processing module.

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