Telemedicine system, telemedicine method and computer program product thereof

TW202640650AActive Publication Date: 2026-10-01CHUNGHWA TELECOM CO LTD
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Patent Information

Application Number
TW114111010
Authority / Receiving Office
TW · TW
Patent Type
Applications
Current Assignee / Owner
Filing Date
2025-03-24
Publication Date
2026-10-01
Estimated Expiration
2045-03-23

AI Technical Summary

Technical Problem

Existing telemedicine systems face security concerns regarding personal data leakage and require multiple hospital-specific applications, leading to inconvenience for patients seeking treatment across different institutions.

Method used

A telemedicine system with integrated modules for appointment scheduling, video consultations, notification and invitation, account management, and secure data exchange, utilizing encryption, authentication, and anonymization to ensure data privacy and compatibility across institutions.

Benefits of technology

Ensures secure, efficient, and convenient telemedicine services by eliminating the need for additional software, facilitating cross-institutional collaboration, and enhancing data security and privacy compliance.

✦ Generated by Eureka AI based on patent content.

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Abstract

A telemedicine system, a telemedicine method and a computer program product thereof are provided. An outpatient appointment module is configured to receive a physician’s clinic schedule from a healthcare terminal device in a hospital information system (HIS) for a user terminal device to make a video clinic appointment based on the physician’s clinic schedule thereby generating a user video appointment. A video diagnosis module is configured to provide a video consultation interface for video diagnosis between the healthcare terminal device and the user terminal device thereby generating a video diagnosis record. A notification invitation module is configured to send a notification to the user terminal device based on the user video appointment for the user terminal device to enter the video consultation interface based on the notification, further to send an invitation to another healthcare terminal device that is not part of the HIS or another user terminal device for the other healthcare or other user terminal device to enter the video consultation interface based on the invitation.
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Description

Technical Field

[0001] This invention relates to telemedicine video and management technology, specifically to telemedicine systems, telemedicine methods, and computer programs that can be used in outpatient clinics and consultations. Prior Technology

[0002] Telemedicine can reduce the need for patients to travel to and from hospitals, while also reaching a wider patient population. Through communication software or applications, healthcare services are no longer limited by location. However, while telemedicine offers many conveniences, it also has some drawbacks.

[0003] For example, common communication software raises security concerns, potentially leading to the leakage of personal data of medical staff or patients. Furthermore, if a person seeks treatment at multiple hospitals, they must download applications provided by each hospital, which is extremely inconvenient. Therefore, providing a secure and convenient telemedicine video conferencing and management technology is crucial. Summary of the Invention

[0004] To address the aforementioned and other issues, this invention discloses a telemedicine system, a telemedicine method, and a computer program product thereof.

[0005] A telemedicine system includes: an outpatient appointment module for receiving physician appointment schedules from a medical device in a medical information system, allowing a user device to schedule video outpatient appointments based on the schedule, thereby generating a user video appointment; a video consultation module for providing a video consultation interface for video consultations between the medical device and the user device, thereby generating video consultation records; a notification and invitation module for sending notifications to the user device based on the user video appointments generated by the outpatient appointment module, allowing the user device to access the video consultation interface provided by the video consultation module, and for sending invitations to another medical device or user device not in the medical information system, allowing that other medical device or user device to access the video consultation interface provided by the video consultation module; and a database for storing the video consultation records generated by the video consultation module.

[0006] A telemedicine method, executed by a server, includes: receiving a physician's appointment schedule from a healthcare device of a medical information system; generating a user video appointment in response to a user device making an appointment for a video consultation based on the physician's appointment schedule; sending a notification to the user device based on the user video appointment, allowing the user device to access a video consultation interface based on the notification; sending an invitation to another healthcare device or another user device not connected to the medical information system, allowing the other healthcare device or the other user device to access the video consultation interface based on the invitation; and generating a video consultation record of the video consultation performed on the video consultation interface, and then storing the video consultation record in a database.

[0007] In one embodiment, the telemedicine system and telemedicine method further include: managing the permissions of a plurality of medical staff accounts, and storing the operation records of each medical staff account in the database, which can be used for subsequent artificial intelligence training to provide the best reference information.

[0008] In one embodiment, the telemedicine system and method further include: encrypting, authenticating, and hiding the personal information of the video consultation record, and storing it in the database. Furthermore, the telemedicine system and method further include: deleting user data and / or the video consultation record database from the database.

[0009] In one embodiment, the telemedicine system and telemedicine method further include: converting the video medical record into a format for extraction by another medical information system, and providing optimal reference information for subsequent artificial intelligence training.

[0010] In one embodiment, in the telemedicine system and telemedicine method, the database provides a medical device for transmitting user physiological data, wherein the medical device is located at the user end or the medical care end.

[0011] A computer program product, loaded onto a computer to perform the aforementioned telemedicine method.

[0012] A computer-readable recording medium stores instructions and can be executed by a computing device or computer through a processor and / or memory to perform the aforementioned telemedicine method when the computer-readable recording medium is executed.

[0013] In other words, the telemedicine system, telemedicine method, and computer program product of this invention mainly include the following features:

[0014] I. Video Consultation: Provides video consultations, including but not limited to video calls, screen sharing, and instant messaging, and supports various video encoding and decoding technologies to ensure call quality under different network conditions.

[0015] II. Appointment Management: Provides appointment schedules and supports outpatient time arrangements, and uses SMS service to remind and notify patients. Patients can enter the video consultation room through the link provided in the SMS, and accompanying family members can also join the video consultation through the system; in addition, it also allows external doctors to enter the video consultation for consultation, which facilitates cross-institutional collaboration.

[0016] III. Account Management: The system provides account management for hospital administrators, allowing them to manage physician and nurse accounts through an interface, ensuring data security. In addition, the system supports permission settings and log recording.

[0017] IV. Medical Information Exchange: This system is equipped with the FHIR medical information exchange standard, enabling hospitals to exchange medical information.

[0018] V. Security and Privacy Protection: The system includes data encryption and user authentication mechanisms, as well as technologies such as patient data anonymization and data deletion after consultation, which comply with medical data protection regulations.

[0019] VI. Medical Data Integration: Supports connection with medical devices to transmit patient physiological data in real time, such as blood pressure, blood oxygen, and blood glucose. This data can be used by physicians as a diagnostic reference, improving the timeliness and accuracy of diagnosis.

[0020] Therefore, this invention uses secure and reliable communication protocols and data management technologies, eliminating the need for additional communication software or applications, thus ensuring the security and privacy of patient data while providing efficient telemedicine services.

[0021] Furthermore, through the design of appointment-based outpatient services and external physician consultations, this invention not only improves the efficiency of medical services but also promotes effective interaction between patients and medical professionals, realizing the digitalization and intelligent transformation of outpatient and consultation processes. Simple Explanation of the Diagram

[0022] Figure 1 is a schematic diagram of the architecture of the telemedicine system of the present invention.

[0023] Figure 2 is a schematic flowchart of the telemedicine method of the present invention.

[0024] Figure 3 is a flowchart illustrating the emergency rescue method of the present invention.

[0025] Figure 4 is a schematic diagram of the physiological measurement data uploading process of the present invention. Implementation

[0026] The following specific embodiments illustrate the implementation of this invention. Those skilled in the art can easily understand the other advantages and effects of this invention from the content disclosed herein. The structures, ratios, sizes, etc., illustrated in the accompanying drawings are only for the purpose of assisting those skilled in the art in understanding and reading the content disclosed herein, and are not intended to limit the implementation conditions of this invention. Therefore, any modifications, changes, or adjustments, without affecting the effects and objectives achieved by this invention, should still fall within the scope of the technical content disclosed herein.

[0027] The terms “comprising,” “including,” “having,” “containing,” or any other variation thereof, as used herein, are intended to cover non-exclusive inclusion. Unless otherwise stated, singular terms such as “a,” “one,” and “the” also apply to plural terms, while terms such as “or,” “and / or,” etc., are used interchangeably.

[0028] Please refer to Figure 1, which illustrates the architecture of the telemedicine system 20 of the present invention, including an outpatient appointment module 21, a video consultation module 22, a notification invitation module 23, an account management module 24, an information exchange module 25, a data protection module 26, and a database 27.

[0029] The outpatient appointment module 21 is used to receive the doctor's outpatient schedule from the medical care terminal device 30A of the medical information system, so that the user terminal device 10 can make an appointment for a video outpatient visit based on the doctor's outpatient schedule, thereby generating a user video appointment.

[0030] In one embodiment, the healthcare device 30A can upload the physician's schedule through the hospital information system (HIS) so that patients on the user device 10 can make remote medical appointments.

[0031] The video consultation module 22 is used to provide a video consultation interface for video consultation between the medical device 30A and the user device 10, thereby generating video consultation records.

[0032] In one embodiment, the video consultation interface may employ video encoding and decoding technology to ensure high-quality and low-latency video calls, thereby adapting to different network environments. Furthermore, the video consultation interface may support screen content sharing between the physician on the medical device 30A and the patient on the user device 10, facilitating the physician to display medical data or provide remote diagnostic guidance.

[0033] In addition, the video consultation interface can provide text chat, allowing doctors on the medical device 30A and patients on the user device 10 to communicate via text during video calls, supplementing the shortcomings of verbal communication.

[0034] The notification invitation module 23 sends a notification to the user terminal device 10 based on the user video appointment generated by the outpatient appointment module 21, so that the user terminal device 10 can enter the video consultation interface provided by the video consultation module 22 according to the notification.

[0035] In one embodiment, the notification invitation module 23 automatically sends a text message reminder to the patient on the user device 10 about an upcoming video consultation. The text message includes a link to the video consultation room, allowing the patient to quickly and safely access the video consultation interface. In another embodiment, a secure environment and organized patient information can be used to facilitate quick and safe access to the video consultation interface.

[0036] Additionally, the notification invitation module 23 sends an invitation to another medical care terminal device 30B or another user terminal device that is not part of the medical information system, so that the other medical care terminal device 30B or the other user terminal device can access the video consultation interface provided by the video consultation module 22 based on the invitation. The other user terminal device may be a family member accompanying the patient in a different location from the patient in user terminal device 10, while the other medical care terminal device 30B may be an external physician.

[0037] In one embodiment, medical staff within the same hospital system can use the same HIS to access the video consultation interface. However, medical staff from different hospital systems cannot use the same HIS. To address this, the notification invitation module 23 of this invention can send invitations, such as via SMS or other means, to another medical device 30B. The SMS includes a link to the video consultation room, facilitating quick and secure access to the video consultation interface for doctors. In another embodiment, a secure environment and organized patient information can facilitate quick and secure access to the video consultation interface for doctors. Furthermore, through the aforementioned notifications and invitations, the public can conduct online consultations, and medical staff can conduct online consultations, without the need for communication software or other applications.

[0038] The account management module 24 manages the permissions of multiple medical staff accounts and stores the operation records of each medical staff account in the database 27. In one embodiment, the permissions and operation records can be used to provide optimal reference information for subsequent artificial intelligence training.

[0039] In one embodiment, hospital administrators can create, modify, and deactivate medical personnel accounts through the account management module 24, set permissions for different roles, ensure the security of system use and the confidentiality of data, and set different operation permissions for, for example, physicians, nurses, and administrators, to ensure the safe operation of the system.

[0040] In addition, the account management module 24 automatically records all account operations, facilitating security monitoring and auditing. For example, through the application of the account management module 24, medical personnel in the ambulance can communicate in real time with medical personnel in the hospital during emergency care, and through the video consultation module 22, two-way video consultations can be conducted.

[0041] In one embodiment, the notification invitation module 23 of the present invention can use the information in the account management module 24 as input in real time, process it with artificial intelligence technology to output the best medical personnel, and send out invitations in real time to conduct a video conference between the two parties.

[0042] The information exchange module 25 converts the format of the video consultation records generated by the video consultation module 22 for extraction by other medical information systems. In one embodiment, the converted information can be used to provide optimal reference information for subsequent artificial intelligence training.

[0043] In one embodiment, the information exchange module 25 may adopt the Fast Healthcare Interoperability Resources (FHIR) standard to support the structured exchange of medical data, thereby ensuring data interoperability and compatibility. In addition, it also supports a variety of medical data formats to facilitate integration with existing medical systems, thereby improving the flow and utilization of medical data by supporting data interoperability and sharing between different medical institutions.

[0044] In other words, the telemedicine system 20 has an automatic data detection and correction mechanism, meaning the information exchange module 25 can quickly identify and process data formats that do not conform to the FHIR standard. For example, when a medical institution transmits data using fewer fields or a less complex data format, the information exchange module 25 can automatically detect and correct the results based on various information within the system, ensuring data consistency. In another embodiment, the information exchange module 25 can use information within the system as input, employing artificial intelligence technology to process and output optimal corrected content for confirmation.

[0045] The data protection module 26 encrypts, authenticates, and hides the video consultation records generated by the video consultation module 22, storing them in the database 27. It can also delete user data and / or video consultation records from the database 27. In one embodiment, user data and / or video consultation records can be deleted while hiding personal information.

[0046] In one embodiment, all transmitted and stored data is encrypted to ensure data security, and multiple authentication mechanisms, such as passwords and two-factor authentication, are integrated to ensure the uniqueness and reliability of user identities. In addition, it supports the occlusion of patient personal data and provides a mechanism for deleting personal data, thus complying with data protection regulations such as the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA).

[0047] Database 27 is used to store video diagnosis and treatment records, user data, medical records, operation logs, etc. generated by the video diagnosis and treatment module 22.

[0048] In addition, the database 27 also provides a medical device 31 for transmitting user physiological data, wherein the medical device 31 may be located at the user end or the medical care end.

[0049] In one embodiment, the database 27 supports connection with various medical devices to transmit patient physiological data in real time (e.g., via data printer or Bluetooth), such as electrocardiogram, blood oxygen, blood glucose, blood pressure, electromyography, etc. The transmitted physiological data is automatically integrated into the system, making it convenient for medical staff on the medical terminal device 30A to view and analyze the video diagnosis module 22 in real time, thereby improving the accuracy and timeliness of diagnosis.

[0050] In one embodiment, the telemedicine system 20 supports Web Bluetooth technology, allowing medical devices to directly communicate with the webpage provided by the telemedicine system 20 to store data in the database 27, achieving real-time data synchronization without the need for additional software installation, significantly improving operational convenience. In another embodiment, the telemedicine system 20 supports connection to multiple brands of medical devices, possessing strong cross-brand compatibility. Through universal data protocols and device standard adaptation, devices from different brands can be quickly integrated into the same platform, allowing physicians to view and analyze physiological data in real time, enhancing the accuracy and timeliness of diagnosis.

[0051] For example, the system can have a webpage that provides a menu of medical equipment types, allowing users to select and upload their selections to the telemedicine system via their mobile phones, thus enhancing the convenience of home healthcare.

[0052] In one embodiment, the remote medical system 20 of the present invention can take physiological data from various medical devices as input according to the above-described technology, process them using artificial intelligence technology, and output the best diagnostic information for confirmation.

[0053] Furthermore, the medical devices 30A and 30B, and the user device 10, are, for example, mobile phones, laptops, tablets, smartwatches, and smart TVs, while the telemedicine system 20 is, for example, a server. In addition, each module or unit in the telemedicine system 20 can be software, hardware, or firmware; if it is hardware, it can be a processing unit, processor, computer, or server with data processing and computing capabilities; if it is software or firmware, it can include instructions executable by a processing unit, processor, computer, or server, and can be installed on the same hardware device or distributed across multiple different hardware devices.

[0054] Please refer to Figure 2, which illustrates the flowchart of the telemedicine method of the present invention. It can be executed by a server (as shown in Figure 1, the telemedicine system 20), including steps S21 to S25.

[0055] In step S21, the physician outpatient schedule is received from the medical care terminal device of the medical information system.

[0056] In step S22, in response to the user terminal device making a video appointment based on the doctor's appointment schedule, a user video appointment is generated.

[0057] In step S23, a notification is sent to the user terminal device according to the user's video appointment, so that the user terminal device can enter the video consultation interface according to the notification.

[0058] In step S24, an invitation is sent to another medical device or another user device that is not part of the medical information system, so that the other medical device or another user device can enter the video consultation interface according to the invitation.

[0059] In step S25, a video consultation record of the video consultation performed through the video consultation interface is generated and then stored in the database.

[0060] Please refer to Figure 3, which illustrates the flowchart of the emergency rescue method of the present invention, which can be executed by a server and includes steps S31 to S35.

[0061] In step S31, the emergency medical personnel in the ambulance can use software on the tablet to assist the injured person in recording various data such as electrocardiograms or ultrasounds.

[0062] In step S32, the emergency medical personnel access the rescue system through the software installed in the device, and can upload relevant data on triage classification and physiological measurement on the system.

[0063] In one embodiment, a triage classification for reference is automatically provided based on information within the system and the aforementioned records and data.

[0064] In step S33, the system sends a text message to all doctors in the group so that they can obtain the patient's physiological data and triage information in real time.

[0065] In one embodiment, the present invention can utilize information in the system as input, process it using artificial intelligence technology to output the best physician, and issue a notification in real time for processing.

[0066] In step S34, the physician can provide text processing suggestions based on the received data and feed them back to the emergency medical system for emergency responders to refer to.

[0067] In step S35, emergency responders may invite a physician into the video consultation interface as needed to provide further assistance and treatment recommendations.

[0068] Please refer to Figure 4, which illustrates the flowchart of the physiological measurement data upload process of the present invention. It can be executed by a server and includes steps S41 to S44 and / or S45.

[0069] In step S41, local physicians can upload physiological measurement data using the system webpage. First, the physician selects a specific patient in the system.

[0070] In step S42, after the physician clicks to upload the physiological measurement data, the system page provides a list of connectable devices.

[0071] In step S43, after the doctor selects the device already worn by the patient, the system page displays the connected device information.

[0072] In step S44, after the doctor clicks on the correct device, the system automatically receives the measurement data and writes it into the patient's information.

[0073] In one embodiment, the system can automatically transmit measurement data from the device and write it into the patient's data based on the information provided by the patient, according to settings or artificial intelligence technology, for the physician's confirmation and reference.

[0074] In another embodiment, step S45 is included, whereby the system uses measurement data as input and processes it with artificial intelligence technology to output the best diagnostic information reference for confirmation.

[0075] Furthermore, in one embodiment, the healthcare device can upload physician appointment schedules through a Medical Information System (HIS), allowing patients to schedule video consultations with physicians whose schedules have been uploaded. Next, the invention transmits a video connection to the patient's user device (e.g., a mobile phone), enabling the patient to access the video consultation interface via the mobile phone. If necessary, the healthcare device can invite accompanying family members or external physicians to the video consultation interface. Healthcare devices connected to the HIS can access the video consultation interface via account and password login or a quick login link.

[0076] In addition, the video conferencing interface utilizes encoding technology for video compression and decompression to ensure smooth video calls and high image quality. During video calls, doctors can share images with patients to explain their conditions, and both parties can also exchange information or provide health education through real-time chat.

[0077] In one embodiment, the telemedicine method of the present invention further includes allowing hospital administrators to set different roles and grant different roles their respective permissions, ensuring that only authorized personnel can access sensitive data and perform critical operations, and supporting detailed permission configuration and operation log recording.

[0078] In one embodiment, the telemedicine method of the present invention adopts the FHIR standard for data format to achieve data interoperability between different medical institutions; in addition, it can process multiple medical data formats and convert the data into a standardized format to ensure data interoperability.

[0079] In one embodiment, all data is encrypted to ensure data security, and the relevant patient information recorded in the database is hidden; in addition, a data deletion mechanism is provided, and the medical staff can clear the patient's personal information in the database by making a call.

[0080] In one embodiment, the database allows medical devices to upload user physiological data (such as electrocardiogram, blood oxygen, blood pressure, blood sugar, etc.) via transmission technology for doctors to view and analyze in real time, wherein the medical device is located at the user end or the medical care end.

[0081] Furthermore, this invention provides a computer program product that executes one or more of the above methods after being loaded onto a computer. The computer program (product) can be stored on a recording medium or directly transmitted and provided over a network. That is, the computer program (product) is something containing a computer-readable program and is not limited to any particular external form. The computer includes, but is not limited to, electronic devices with a processor, such as servers.

[0082] In addition, a computer-readable recording medium is provided, which is applied in a computing device or computer having a processor and / or memory. The computer-readable recording medium stores instructions, and the computing device or computer can execute the computer-readable recording medium through the processor and / or memory to perform the aforementioned methods and / or content when executing the computer-readable recording medium. The computer-readable recording medium (e.g., hard disk, floppy disk, optical disk, USB flash drive) stores the computer program (product). In one embodiment, the computer-readable recording medium is a non-transitory computer-readable recording storage medium.

[0083] In summary, the telemedicine system, telemedicine method, and computer program product of this invention have the following advantages:

[0084] I. Highly Efficient Video Consultation: Utilizing advanced video encoding and decoding technology, it ensures clear and smooth video calls under various network conditions. Furthermore, it supports multiple video modes, including point-to-point and multi-person conferencing, meeting the needs of various medical scenarios. It features low latency and high stability, maintaining good call quality even in low-bandwidth network environments.

[0085] II. Flexible Appointment and Reminder System: Provides a user-friendly appointment interface, allowing patients to select suitable appointment times and doctors. Furthermore, SMS and email reminder services ensure patients receive timely notifications. Additionally, connectivity technologies support consultations with external physicians and allow accompanying family members to access the outpatient interface, enhancing collaboration capabilities without requiring communication software or additional applications.

[0086] III. Robust Account Management and Access Control: Administrators can configure accounts and access permissions for medical personnel through the system, ensuring that different roles have appropriate operational scopes. In addition, the system includes log recording to track important operations, facilitating subsequent auditing and security monitoring.

[0087] IV. Standardized Medical Information Exchange: Compliant with FHIR standards, supporting data interoperability and sharing between different medical institutions, improving the flow and utilization of medical data. Furthermore, it supports multiple medical data formats, ensuring seamless integration with existing medical systems.

[0088] V. Robust Security and Privacy Protection Mechanisms: Comprehensive data encryption measures are provided to ensure data security during transmission and storage. Furthermore, the system integrates multiple authentication methods (such as two-factor authentication) to enhance system access security. It includes personal data anonymization and post-consultation deletion mechanisms, complies with major global data protection regulations, and requires no additional communication software or applications. This ensures the security and privacy of patient data while providing efficient remote medical services.

[0089] VI. Real-time Medical Data Integration: Instantly connects to various medical devices, supporting the real-time transmission and integration of various physiological data, including electrocardiogram, blood oxygen, blood glucose, blood pressure, electromyography, etc. Physicians can view and analyze physiological data in real time, enhancing the accuracy and timeliness of diagnosis, and providing convenient services for home-based medical care.

[0090] The above embodiments are merely illustrative of the effects of this application and are not intended to limit the scope of this application. Anyone skilled in the art can modify and alter the above embodiments without departing from the spirit and scope of this application. Therefore, the scope of protection of this application should be as set forth in the following patent application claims.

[0091]

[0092] 10: User terminal device

[0093] 20: Telemedicine System

[0094] 21: Outpatient Appointment Module

[0095] 22: Video therapy module

[0096] 23: Notification Invitation Module

[0097] 24: Account Management Module

[0098] 25: Information Exchange Module

[0099] 26: Data Protection Module

[0100] 27: Database

[0101] 30A, 30B: Medical Care Terminal Device

[0102] 31: Medical Devices

[0103] S21~S25: Steps

[0104] S31~S35: Steps

[0105] S41~S45: Steps

Claims

1. A telemedicine system, comprising: The outpatient appointment module receives physician appointment schedules from the healthcare device within the medical information system, allowing the user device to schedule video appointments based on these schedules, thus generating a user video appointment. The video consultation module provides a video consultation interface for video consultations between the healthcare device and the user device within the medical information system, generating a video consultation record. The notification and invitation module sends a notification to the user device based on the user video appointments generated by the outpatient appointment module, allowing the user device to access the video consultation interface provided by the video consultation module. This notification can also be sent to another healthcare device or user device not connected to the medical information system. The device sends an invitation to another medical device or another user device to access the video consultation interface provided by the video consultation module; and a database to store the video consultation records generated by the video consultation module. The telemedicine system uses artificial intelligence technology to calculate the best medical personnel in real time based on the operation behavior of each medical personnel and the user's condition description or physiological record. The notification and invitation module then sends an invitation to the medical device of the best medical personnel to access the video consultation interface provided by the video consultation module, so that the medical device of the best medical personnel does not need to install additional software or log in to the medical information system.

2. The telemedicine system as described in claim 1 further includes an account management module, which manages the permissions of each medical staff member's account and stores the operation records of each medical staff member's account in the database.

3. The telemedicine system as described in claim 1 further includes a data protection module, which encrypts, authenticates, and hides the video consultation records generated by the video consultation module, stores them in the database, and deletes user data and / or video consultation records in the database.

4. The telemedicine system as described in claim 1 further includes an information exchange module, which converts the format of the video consultation records generated by the video consultation module for extraction by another medical information system.

5. The telemedicine system as described in claim 1, wherein, This database provides a means for medical devices to transmit user physiological data, wherein the medical device is located at the user end or the medical care end.

6. A telemedicine method, comprising: Receive physician outpatient schedules from healthcare terminal devices in the healthcare information system; In response to a user device scheduling a video consultation based on the doctor's appointment schedule, a user video consultation appointment is generated. A notification is sent to the user device based on the appointment, allowing the user device to access the video consultation interface and enabling video consultation between the medical device and the user device within the medical information system. An invitation is also sent to another medical device or user device outside the medical information system, allowing that device to access the video consultation interface. A video consultation record of the consultation is generated and stored in a database. The telemedicine system uses artificial intelligence technology to calculate the optimal medical personnel in real time based on the actions of each medical professional and the user's medical condition description or physiological records. An invitation is then sent to the optimal medical personnel's device to access the video consultation interface, eliminating the need for the optimal medical personnel's device to install additional software or log into the medical information system.

7. The telemedicine method as described in claim 6 further includes: Manage the permissions of each medical staff member's account and store the operation behavior of each medical staff member's account in the database.

8. The telemedicine method as described in claim 6 further includes: The video consultation record is encrypted, authenticated, and personal information is hidden before being stored in the database. This may also include: deleting user information and / or video consultation records from the database.

9. The telemedicine method as described in claim 6 further includes: The video consultation record is converted into a new format for retrieval by another medical information system.

10. The telemedicine method as described in claim 6, wherein, This database provides a means for medical devices to transmit user physiological data, wherein the medical device is located at the user end or the medical care end.

11. A computer program product, downloaded to a computer to perform a telemedicine method as described in any one of claims 6-10.