Operating method for providing delivery information and electronic apparatus supporting thereof

Abstract

This invention provides a method for providing delivery information, which is an electronic device method for providing delivery information, and may include the following steps: confirming a plurality of orders obtained in a fixed area where consolidated delivery is applied; for each order included in the plurality of orders, providing the store's picker with item picking information for performing item picking operations corresponding to each of the orders; when the item picking operations for all of the plurality of orders are completed, providing the delivery person with item retrieval information for performing item retrieval operations corresponding to each of the orders; when the item retrieval operations for all of the plurality of orders are completed, providing the delivery person with delivery information for performing consolidated delivery of the plurality of orders.

Description

[Technical Field]

[0001] The present invention relates to a method and apparatus for providing delivery information, and more specifically, to a method and electronic apparatus for providing delivery information for performing combined delivery of multiple orders. [Previous Technology]

[0002] With the development of electronic technology, e-commerce has gained a foothold in the shopping field. Customers can purchase items online without having to go directly to a shopping mall or market, and the items purchased online are delivered to the delivery location requested by the customer.

[0003] In e-commerce, providing detailed and accurate information about products has a significant impact on service satisfaction. Therefore, the industry is discussing various solutions to provide more detailed and accurate information.

[0004] For this, please refer to previous documents such as KR101756594B1 or KR101500849B1. [Summary of the Invention]

[0005] [Problem to be solved by the invention] According to the method of the invention, an electronic device can provide delivery information for the combined delivery of multiple orders.

[0006] The technical problem to be solved by this invention is not limited to the technical problems mentioned above. Those skilled in the art can clearly understand other technical problems not mentioned based on the following description. [Technical Means for Solving the Problem]

[0007] Various embodiments may provide a method of operating an electronic device for providing delivery information and an electronic device supporting the method.

[0008] A method for providing delivery information by an electronic device in various embodiments may include the following steps: determining whether to apply consolidated delivery to a fixed area based on location information of at least one store associated with the service provided by the electronic device; when applying consolidated delivery to the fixed area, confirming a plurality of orders for the stores included in the at least one store, the plurality of orders being obtained from a plurality of users whose delivery location information is set in the fixed area; for each of the orders included in the plurality of orders, providing the store's picker with item picking information for performing item picking operations corresponding to the orders; when all the item picking operations for the plurality of orders are completed, providing the delivery person with item retrieval information for performing item pickup operations corresponding to the orders; and when all the item retrieval operations for the plurality of orders are completed, providing the delivery person with delivery information for performing consolidated delivery of the plurality of orders.

[0009] In an exemplary embodiment, the aforementioned fixed area may be located outside the delivery range of each store included in the at least one store that makes individual deliveries for a single order.

[0010] In an exemplary embodiment, the plurality of orders may include a fixed number of orders determined based on a first input from the manager, the first input being used to select, from orders obtained for the store in the fixed region, the orders to be processed as the combined delivery.

[0011] In an exemplary embodiment, the plurality of orders may include a fixed number of orders that are arbitrarily determined in such a way that the distance between each delivery location information corresponding to each order in the fixed region obtained for the store does not exceed a critical distance.

[0012] In an exemplary embodiment, first item picking information is provided to the first picker of the store. The first item picking information is used to perform the first item picking operation corresponding to the first order included in the plurality of orders. The first item picking information includes information on one or more items included in the first order. The information on one or more items includes information on the order quantity of each item included in the one or more items and information on the location of each item displayed in the store.

[0013] In an exemplary embodiment, when the first order includes items with characteristics related to freshness, the first item picking information may further include refrigerant picking information, which indicates the picking of refrigerant in relation to the first order.

[0014] In an exemplary embodiment, the above-mentioned delivery information providing method may further include the following steps: determining the estimated time required for the combined delivery of the plurality of orders; and based on the estimated time required, determining the picking quantity of the refrigerant required for the first order; the refrigerant picking information includes information on the picking quantity.

[0015] In an exemplary embodiment, the above-mentioned item acquisition information includes first item acquisition information, which is used to perform a first item acquisition operation corresponding to the first order included in the above-mentioned plurality of orders. The first item acquisition information may include information on a first pickup location, which is a location that has prepared one or more items corresponding to the above-mentioned first order for picking.

[0016] In an exemplary embodiment, the delivery information may include delivery identification information for merging and delivering the plurality of orders, and delivery sequence information for processing each delivery operation corresponding to each of the orders.

[0017] In an exemplary embodiment, the delivery order may be determined based on the order of the delivery locations corresponding to each order from the store to the nearest to the store.

[0018] In an exemplary embodiment, the above delivery sequence may be determined based on a sequence set in such a way as to minimize the movement path of the delivery personnel handling each of the above delivery operations.

[0019] In an exemplary embodiment, the above delivery order may be determined based on the order in which the scheduled completion time of each of the above orders is about to end.

[0020] In an exemplary embodiment, the above delivery order may be determined based on a priority related to whether each of the above orders includes items with freshness-related characteristics.

[0021] In an exemplary embodiment, the delivery information may include first delivery information, which is used to perform a first delivery operation corresponding to the first order included in the plurality of orders. The first delivery information includes the order identification information of the first order and the first delivery location information corresponding to the first order.

[0022] In an exemplary embodiment, the delivery information may include map information displaying delivery location information corresponding to each of the orders.

[0023] In an exemplary embodiment, the above-mentioned delivery information provision method may further include the following steps: providing the manager with setting information on whether to implement the combined delivery of the above-mentioned stores; and determining, based on the second input of the manager to the above-mentioned setting information, to implement the combined delivery of the above-mentioned plurality of orders.

[0024] In an exemplary embodiment, the above-mentioned delivery information provision method may further include the following steps: obtaining information on the business hours of the above-mentioned store; setting first information based on the information on the business hours, the first information being used to determine whether to implement combined delivery of the above-mentioned store in accordance with the business hours; and determining, based on the first information, to implement combined delivery of the above-mentioned plurality of orders.

[0025] In an exemplary embodiment, the above-described delivery information provision method may further include the following steps: providing the manager with information on the processing status of the combined delivery of the plurality of orders; the processing status information includes first identification information for orders that have completed delivery operations and second identification information for orders that have not completed delivery operations.

[0026] The electronic device for providing delivery information in various embodiments includes: a processor; and one or more memories storing one or more instructions; when executing the one or more instructions, the processor is controlled to perform the following steps: based on the location information of at least one store associated with the service provided by the electronic device, determining whether to apply consolidated delivery to a fixed area; when applying consolidated delivery to the fixed area, confirming a plurality of orders for the stores included in the at least one store, the plurality of orders being from... The aforementioned fixed geographical area is set with delivery location information for multiple users; for each order included in the aforementioned multiple orders, the aforementioned store's picker is provided with item picking information to perform the item picking operation corresponding to each of the aforementioned orders; when the item picking operation for all of the aforementioned multiple orders is completed, the delivery person is provided with item retrieval information to perform the item pickup operation corresponding to each of the aforementioned orders; and when the item retrieval operation for all of the aforementioned multiple orders is completed, the delivery person is provided with delivery information to perform the combined delivery of the aforementioned multiple orders.

[0027] The various embodiments described above are only a part of the preferred embodiments of the present invention. Those skilled in the art can derive and understand multiple embodiments reflecting the technical features of various embodiments of the present invention based on the following detailed description. [Effects of the Invention]

[0028] The present invention proposes a method for providing delivery information for enabling electronic devices to perform consolidated delivery of multiple orders, which has technical effects in terms of improving the convenience of delivery for users and the convenience of delivery management for managers.

[0029] The effects that can be obtained by the present invention are not limited to those mentioned above. Those who are skilled in the art to which the present invention pertains can clearly understand other effects not mentioned based on the following description.

Implementation Method

[0031] The following embodiments combine the constituent elements and features of various embodiments into specific forms. Unless otherwise explicitly stated, each constituent element or feature may be considered selective. Each constituent element or feature may be implemented without combination with other constituent elements or features. Furthermore, a portion of the constituent elements and features may be combined to constitute various embodiments. The order of actions described in various embodiments may be changed. A portion of a constituent element or feature of one embodiment may be included in other embodiments, or may be interchanged with corresponding constituent elements or features of other embodiments.

[0032] In the description of the accompanying drawings, no procedures or steps are described that would obscure the essence of the various embodiments, nor are any procedures or steps described to the extent that can be understood by one of common sense in the art.

[0033] Throughout the specification, when a part is described as "comprising" or "including" a certain constituent element, unless otherwise specified, it implies that other constituent elements may be included, rather than excluding them. Furthermore, terms such as "...part," "...device," and "module" used in the specification refer to a unit that processes at least one function or action, which can be implemented by hardware, software, or a combination of hardware and software. Also, in the description of various embodiments (particularly within the scope of the following claims), unless otherwise indicated in the invention or explicitly refuted in the text, the terms "a" or "an," "one," "the," and similar related terms may be used to mean both singular and plural.

[0034] Hereinafter, preferred embodiments of various embodiments will be described in detail with reference to the accompanying drawings. The detailed description disclosed below, together with the accompanying drawings, is an illustrative description of various embodiments and is not intended to represent the only embodiments.

[0035] Furthermore, the specific terms used in the various embodiments are provided to help understand the various embodiments, and the use of such specific terms may be changed to other forms without departing from the technical concept of the various embodiments.

[0036] Figure 1 is a diagram illustrating a delivery information providing system for providing delivery information by means of operating an electronic device that can implement various embodiments.

[0037] Referring to FIG1, the delivery information providing system of various embodiments can be implemented in various types of electronic devices. For example, the delivery information providing system can be implemented in server device 100 and user device 200. In other words, server device 100 and user device 200 can implement the operation of various embodiments of the present invention based on the delivery information providing system implemented in each device. On the other hand, the delivery information providing system of various embodiments is not limited to the content shown in FIG1 above, and can also be implemented in more types of electronic devices and servers.

[0038] The server device 100 in various embodiments may be a device that enables wireless and wired communication with a plurality of user devices 200, including a storage device with a large unit storage capacity. For example, the server device 100 may be a cloud device connected to a plurality of user devices.

[0039] The user equipment 200 in various embodiments may be a desktop computer, tablet computer, mobile terminal, or other device that can be used by an individual user. In addition, other electronic devices performing similar functions may also be used as user equipment 200. In particular, in this invention, user equipment 200 may include: user equipment 200-1 corresponding to a picker in a store associated with server equipment 100; user equipment 200-2 corresponding to a delivery person who delivers items from the store to the orderer in services associated with server equipment 100; user equipment 200-3 corresponding to an administrator who manages server equipment 100; and user equipment 200-4 corresponding to an orderer who orders items in services associated with server equipment 100.

[0040] The delivery information providing system of various embodiments may include various modules for performing actions. The modules included in the delivery information providing system may be computer code and one or more instructions implemented in such a way that the physical device (e.g., server device 100 and user device 200) implementing the delivery information providing system (or included in the physical device) can perform specified actions. In other words, the physical device implementing the delivery information providing system may store multiple modules in memory in the form of computer code. When executing the multiple modules stored in memory, the multiple modules cause the physical device to perform specified actions corresponding to the multiple modules.

[0041] Figure 2 is a diagram showing the configuration of server devices and user devices in various embodiments.

[0042] Referring to FIG2, the server device 100 and the user device 200 may include an input / output unit 210, a communication unit 220, a storage unit 230 and a processor 240.

[0043] The input / output unit 210 may be various interfaces or ports that receive user input or output information to the user. The input / output unit 210 may include an input module and an output module, and the input module receives user input from the user. User input can be implemented in various forms, including key input, touch input, and voice input. Examples of input modules capable of receiving such user input include: conventional numeric keypads or keyboards, mice, touch sensors that sense user touch, microphones that receive voice signals, cameras that recognize gestures by image recognition, proximity sensors that include at least one of an illuminance sensor or an infrared sensor that senses user proximity, motion sensors that recognize user actions by an accelerometer or gyroscope sensor, and various types of input devices that sense or receive user input in various forms. The input module of the embodiments of the present invention may include at least one of the devices listed above. Here, the touch sensor can be implemented in the following ways: a piezoelectric or electrostatic touch sensor that senses touch via a touch panel or touch film attached to the display panel, or an optical touch sensor that senses touch via optical means. In addition, the input module can also be implemented as an input interface (USB (Universal Serial Bus) port, PS / 2 (Personal System 2) port, etc.) that connects to an external input device that receives user input, rather than a device that senses user input itself. Furthermore, the output module can output various types of information. The output module may include at least one of the following: a display that outputs images, a speaker that outputs sound, a haptic device that generates vibration, and various other types of output mechanisms. Alternatively, the output module can also be implemented as a port-type output interface that connects to the aforementioned individual output mechanisms.

[0044] As an example, the output module in the form of a display can display text, still images, and video. The display may include at least one of the following: a liquid crystal display (LCD), a light-emitting diode (LED) display, an organic light-emitting diode (OLED) display, a flat panel display (FPD), a transparent display, a curved display, a flexible display, a 3D display, a holographic display, a projector, and other devices capable of performing image output functions. Such a display may also be a touch display integrated with the touch sensor of the input module.

[0045] The communication unit 220 can communicate with other devices. Therefore, the server device 100 and the user device 200 can send and receive information with other devices through the communication unit. For example, the server device 100 and the user device 200 can use the communication unit to communicate with each other or with other devices.

[0046] Here, communication, i.e., the transmission and reception of data, can be achieved via wired or wireless means. For this purpose, the communication unit 210 can be configured as: a wired communication module that connects to the Internet via a LAN (Local Area Network), a mobile communication module that connects to a mobile communication network via a mobile communication base station to transmit and receive data, a short-range communication module that uses communication methods such as Wi-Fi (Wireless Local Area Network) or WPAN (Wireless Personal Area Network) such as Bluetooth or Zigbee, a satellite communication module that uses GNSS (Global Navigation Satellite System) such as GPS (Global Positioning System), or a combination thereof.

[0047] Storage 230 can store various types of information. Storage can store data temporarily or semi-permanently. For example, the storage of server device 100 can store the operating system (OS) used to drive server device 100, data used to manage websites, or data used to generate Braille or other programs (e.g., web applications). Additionally, storage can store modules in the form of computer code as described above.

[0048] Examples of storage devices 230 may include: hard disk drive (HDD), solid state drive (SSD), flash memory, read-only memory (ROM), random access memory (RAM), etc. Such storage devices may be provided as built-in or removable types.

[0049] The processor 240 controls the overall operation of the server device 100 and the user device 200. To this end, the processor 240 can perform various information calculations and processing, and control the operation of the components of the server device 100. For example, the processor 240 can execute programs or applications to provide delivery information. The processor 240 can be implemented using a computer or similar device, depending on hardware, software, or a combination thereof. In terms of hardware, the processor 240 can be implemented as an electronic circuit that processes electrical signals and performs control functions; in terms of software, it can be implemented as a program that drives the hardware processor 240. On the other hand, unless otherwise specifically mentioned in the following description, it can be interpreted that the operation of the server device 100 and the user device 200 is performed by the control of the processor 240. That is, it can be interpreted that when a module implemented in the above-mentioned delivery information provision system is executed, the module controls the processor 240 in a manner that causes the server device 100 and the user device 200 to perform the following actions.

[0050] In summary, various embodiments can be implemented by various mechanisms. For example, various embodiments can be implemented by hardware, firmware, software, or a combination thereof.

[0051] When implemented by hardware, the methods of various embodiments can be implemented by one or more ASICs (application specific integrated circuits), DSPs (digital signal processors), DSPDs (digital signal processing devices), PLDs (programmable logic devices), FPGAs (field programmable gate arrays), processors, controllers, microcontrollers, microprocessors, etc.

[0052] When implemented using firmware or software, the methods of various embodiments can be implemented by modules, sequences, or functions that perform the functions or actions described below. For example, software code can be stored in memory and driven by a processor. The memory can be located inside or outside the processor and can exchange data with the processor through various known mechanisms.

[0053] Hereinafter, various embodiments will be described in more detail based on the technical concept described above. The various embodiments described below can be applied to the content described above. For example, actions, functions, terms, etc., not defined in the various embodiments described below can be implemented and described based on the content described above.

[0054] In the following description, various embodiments will be described with a focus on the operation of the server device 100.

[0055] Figure 3 is a diagram illustrating the operation method of a server device 100 for providing delivery information in various embodiments.

[0056] In the case of Figure 3, the server device 100 can provide delivery information for performing consolidated delivery. Based on the location information of at least one store associated with the service, it determines whether to apply consolidated delivery to a fixed area (301). When applying consolidated delivery to a fixed area, for the stores included in at least one store, it determines multiple orders obtained from multiple users with delivery location information set in the fixed area (303). For each order included in the multiple orders, it provides the store's picker with item picking information for performing item picking operations corresponding to each order (305). When the item picking operations for all multiple orders are completed, it provides the delivery person with item retrieval information for performing item pickup operations corresponding to each order (307). When the item retrieval operations for all multiple orders are completed, it provides the delivery person with delivery information for performing consolidated delivery of multiple orders (309).

[0057] According to Figure 3, the action of providing delivery information by server device 100 can be used to implement services provided by server device 100 or services related to server device 100. The aforementioned services can be equivalent to a service in which multiple users can order and purchase multiple items sold in the service. The multiple items sold in the service can include various kinds or types of items, and are not limited to the kind or type of items.

[0058] Specifically, in a service related to server device 100, when a specific customer who wants to order an item selects and orders a specific item from the service, one store can be identified among several stores associated with the service, based on the delivery location information of the specific customer set in the service, to deliver the specific order item. The order information including the specific order item can be confirmed at that store. For example, among several stores associated with the service, the store closest to the delivery location information of the specific customer set in the service can be identified for the specific customer. The picker at that store performs a picking operation on the specific order item based on the order information, placing the picked item at a pickup location such as a cell. Subsequently, a delivery person receives an assigned delivery operation corresponding to the order information including the aforementioned specific order item, allowing the delivery person to access the store, retrieve the specific order item from the pickup location such as the cell, and deliver the order item based on the specific customer's delivery location information.

[0059] At this time, the delivery range of the items can be set in advance for the orderer in the store. As mentioned above, the delivery range can be defined as a range within a fixed distance between the orderer's delivery location information and the store, or a range within a fixed time when the expected delivery time from the store to the orderer's delivery location information is expected to be within a fixed time. If the delivery location information of a specific orderer who orders a specific item in the service is within the store's delivery range, the server device 100 can be set up as follows: to perform separate delivery of the specific order item corresponding to the order of the specific orderer in the store. In the case of separate delivery, the delivery person is only assigned to the separate delivery operation of delivering the specific order item to the specific orderer's delivery location information.

[0060] Conversely, if the delivery location information of a specific orderer is outside the store's delivery range, the server device 100 can be configured to deliver the specific order item to the specific orderer by combining the delivery of multiple items included in multiple orders obtained from the store in a single delivery. In this case, the server device 100 can be configured to divide a fixed area that includes the delivery location information of the specific orderer located outside the store's delivery range, and apply a combined delivery method, whereby a single delivery person performs a single delivery of the multiple items included in multiple orders obtained from the fixed area. After the combined delivery is implemented, the delivery person will be assigned to deliver multiple order items from multiple orderers to multiple delivery operations with multiple delivery location information. The specific order item of a specific orderer can be delivered by a single delivery person along with other order items from other orderers.

[0061] The server device 100 can identify and aggregate the delivery range of each store based on the location information of the stores associated with the service, and divide the areas where individual delivery can be carried out and the areas where combined delivery can be carried out. For a fixed area where multiple orders are received in the service, it can be determined whether the fixed area is an area where combined delivery is applied. If the delivery location information of the orderer of the received order is an area where individual delivery can be carried out, then individual delivery can be carried out in the store identified based on the orderer's delivery location information. Conversely, if the delivery location information of the orderer of the received order is an area where combined delivery is applied, then combined delivery for processing multiple orders can be carried out in the store identified based on the aforementioned area including the orderer's delivery location information.

[0062] According to various embodiments, in action 301, server device 100 may determine whether to apply consolidated delivery to a fixed region based on location information of at least one store associated with the service.

[0063] For example, according to action 301, server device 100 may determine whether to apply consolidated delivery to a fixed region as follows: confirming whether the fixed region is outside the delivery range of each store included in the at least one store for individual delivery of a single order. That is, server device 100 may confirm the location information of at least one store associated with the service, and thereby determine the delivery range of each store for individual delivery of a single order. If the fixed region is outside the delivery range of each store for individual delivery of a single order, consolidated delivery may be applied to the fixed region.

[0064] According to various embodiments, in action 303, when a combined delivery is applied to a fixed region, the server device 100 can confirm multiple orders obtained from multiple users with delivery location information set in a fixed region for at least one store.

[0065] For example, according to action 303, the store that the server device 100 confirms has received a plurality of orders may be a store that corresponds to the fixed region mentioned above.

[0066] For example, according to action 303, the plurality of orders confirmed by server device 100 may be orders that have been determined to be processed for delivery in one go by consolidated delivery.

[0067] For example, according to action 303, the plurality of orders confirmed by server device 100 may include a fixed number of orders determined based on a first input from a manager, which is used to select orders obtained for the aforementioned store in the aforementioned fixed region to be processed as the aforementioned consolidated delivery. That is, when multiple orders are obtained in the aforementioned fixed region, the manager of the service related to server device 100 may select a fixed number of orders and determine the input to process the delivery by consolidated delivery.

[0068] For example, according to action 303, the plurality of orders confirmed by server device 100 may include a fixed number of orders that are arbitrarily determined in such a way that the distance between each delivery location information corresponding to each order obtained for the aforementioned store in the aforementioned fixed region does not exceed a critical distance. That is, when multiple orders are obtained in the aforementioned fixed region, server device 100 can be set in such a way that a fixed number of orders are arbitrarily selected and the distance between the delivery location information corresponding to each order is determined to be within a specific critical distance, and the delivery of the arbitrarily selected fixed number of orders is processed by merging delivery. According to the settings of server device 100 as described above, even without the input of a separate manager, a fixed number of orders can be automatically processed by merging delivery.

[0069] According to various embodiments, in action 305, server device 100 can provide the store's picker with item picking information for performing item picking operations corresponding to each order among a plurality of orders.

[0070] For example, picking information for each item can be provided to one or more pickers working in a store for performing picking operations corresponding to each item in a plurality of orders. The picker working in the store can receive one or more item picking information for performing picking operations corresponding to one or more items in a plurality of orders, and can perform picking operations corresponding to each order. As an example, first item picking information can be provided to the first picker in the store for performing picking operations for the first item in a plurality of orders, corresponding to the first order. In this case, in order to perform the first item picking operation of the first picker, the first item picking information may include information on one or more items included in the first order. The information on the one or more items may include information on the order quantity of each item included in the one or more items, and information on the location of each item displayed in the store.

[0071] For example, when the first order included in a plurality of orders includes items with characteristics related to freshness, that is, when the first order includes items that need to be kept fresh, such as fresh food, refrigerated food and / or frozen food, the first item picking information used to perform the first item picking operation corresponding to the first order may further include: refrigerant picking information used to indicate the picking of refrigerant in the first order.

[0072] When setting refrigerant picking information, the server device 100 can determine the estimated time required for the combined delivery of the multiple orders included in the first order, and can determine the quantity of refrigerant required for the first order based on the determined estimated time. That is, the server device 100 can determine the quantity of refrigerant to be picked for the first order based on the estimated time required for the combined delivery of the multiple orders included in the first order, and can set the determined picking quantity information and include it in the refrigerant picking information.

[0073] For example, when server device 100 assigns picking operations for multiple orders to one or more pickers in a store, it may, as needed, assign multiple picking operations corresponding to multiple orders to a single picker based on the quantity of the multiple orders. In this case, the item picking information provided by server device 100 to the picker may include item picking information corresponding to each order included in the multiple orders. Furthermore, since server device 100 is in the state of assigning multiple orders to the picker, it may also provide notification information to input picking methods, such as each bag corresponding to each order for which picking operations are performed.

[0074] For example, when multiple picking jobs corresponding to multiple orders need to be assigned to a single picker, the server device 100 can also be configured to assign orders containing common items to a single picker to improve the efficiency of each picker's picking operations. That is, if a first order and a second order included in a plurality of orders commonly include a specific first item, the server device 100 can manage this by dividing the first order and the second order into an order set and assigning it to a single picker. In this way, the picker can pick the common items from the first order and the second order from the common item display location, thereby improving the efficiency of the picking operation.

[0075] Furthermore, the server device 100 can also be configured to further specify the actions described above by assigning an order containing a fixed number or more common items to a picker. For example, the server device 100 can set the number of common items, which serves as the basis for assigning multiple orders to a picker, to 3. In the case described above, if the first order and the second order included in the plurality of orders commonly include specific first items, second items, and third items, the server device 100 can manage by dividing the first order and the second order into an order set and assigning it to a picker.

[0076] According to various embodiments, in action 307, when the item picking operation is completed for all of the plurality of orders, the server device 100 can provide the delivery person with item acquisition information for performing the item pickup operation corresponding to each order.

[0077] For example, according to action 307, the item acquisition information provided by the server device 100 to the delivery person may be information provided to the delivery person in the following situations: the input of each picker who has completed the item picking operation and confirmed the prepared items in the pickup location such as the cell, and confirmed all of the multiple orders.

[0078] For example, according to action 307, the item retrieval information provided by the server device 100 to the delivery person may include item retrieval information for each item retrieval operation corresponding to each order included in a plurality of orders for carrying out and completing item picking operations. Each item retrieval information may include information about each pickup location, which is ready to pick up one or more items corresponding to each order. As an example, the above item retrieval information includes first item retrieval information for carrying out a first item retrieval operation corresponding to the first order included in the plurality of orders. The first item retrieval information may include information about the first pickup location, which is ready to pick up one or more items corresponding to the first order.

[0079] For example, the server device 100 can also be configured such that, corresponding to each order included in a plurality of orders processed through consolidated delivery, a picker assigns a single pickup location, and the delivery person completes the pickup operation by confirming the pickup locations for each of the plurality of orders. However, when it is confirmed that a plurality of orders are processed as consolidated delivery, a single pickup location corresponding to the plurality of orders is assigned, and the delivery person only confirms that single pickup location to complete the pickup operation. That is, the server device 100 can be configured such that a common pickup location is specified so that a plurality of orders can be processed through consolidated delivery.

[0080] Furthermore, the server device 100 can also be configured to allocate a fixed number of pickup locations corresponding to the multiple orders when the quantity of multiple orders is confirmed to be a fixed quantity or more, or when the volume or capacity of the items included in the multiple orders is a fixed level or more. The delivery personnel will only confirm the fixed number of pickup locations to complete the pickup operation. That is, the server device 100 can be configured to specify a common fixed number of pickup locations in order to process multiple orders by merging deliveries.

[0081] For example, for each order included in a plurality of orders, the server device 100 can manage information on the processing status of picking operations performed by one or more pickers. In particular, as in the above embodiment, when a fixed number of pickup locations are assigned based on a plurality of orders, the server device 100 can, in correspondence with the picking operation completion input of each picker, confirm the orders among the plurality of orders that have completed picking operations, and confirm whether they are ready to proceed to a fixed number of pickup locations. The server device 100 can also seek to facilitate the picking operations of pickers or pickup operations of delivery personnel by providing the picking personnel or delivery personnel with the processing status information as described above.

[0082] According to various embodiments, in action 309, when the item retrieval operation is completed for all of the multiple orders, the server device 100 can provide the delivery person with delivery information for performing the combined delivery of the multiple orders.

[0083] For example, according to action 309, the delivery information provided by server device 100 to the delivery person may be information provided to the delivery person corresponding to the input of the delivery person who has completed the item retrieval operation for multiple orders.

[0084] For example, according to action 309, the delivery information provided by server device 100 to delivery personnel may include: delivery identification information for identifying the combined delivery of multiple orders, and delivery sequence information for processing each delivery operation corresponding to each order included in the multiple orders.

[0085] For example, the delivery sequence of each delivery operation corresponding to each order included in a plurality of orders for processing and delivery by means of consolidated delivery can be determined based on the order of delivery location information corresponding to each order from nearest to farthest from the store. That is, based on stores identified corresponding to fixed regions, delivery personnel can be set to deliver items in order of delivery location information from nearest to farthest from the store.

[0086] For example, the delivery sequence of each delivery operation corresponding to each order included in a plurality of orders for processing and delivery by means of consolidated delivery can be determined based on a sequence set in such a way as minimizing the movement path of the delivery personnel handling each delivery operation. That is, the server device 100 can integrate the delivery location information corresponding to each order, calculate the delivery sequence that minimizes the movement path of the delivery personnel, and set the delivery personnel to deliver items according to the order of the delivery location information based on the calculated delivery sequence.

[0087] For example, the delivery order of each delivery operation corresponding to each order included in a plurality of orders for processing and delivery by means of combined delivery can be determined based on the order in which the scheduled delivery completion time of each order is about to end. That is, when an order is received in the service, the server device 100 can be set in the following manner: determining the scheduled delivery completion time that can be completed for delivery processing corresponding to the order, providing the orderer with information related to the determined scheduled delivery completion time, and in order to comply with the scheduled delivery completion time of each order included in the plurality of orders as much as possible, the delivery person delivers the items in the order of the delivery location information corresponding to the orders that are close to the scheduled delivery completion time.

[0088] For example, the delivery order of each delivery operation corresponding to each order included in a plurality of orders processed through consolidated delivery can be determined based on a priority related to whether each order includes items with freshness-related characteristics. That is, when an order includes items that need to be kept fresh, such as fresh food, refrigerated food, and / or frozen food, the delivery priority of that order can be set higher than the delivery priority of other orders that do not include items that need to be kept fresh, and the order that includes items that need to be kept fresh can be delivered earlier than the order that does not include items that need to be kept fresh.

[0089] At this time, when there are multiple orders including items that need to be kept fresh, the orders can be implemented using the embodiments related to the other delivery sequences described above. Similarly, when there are multiple orders including items that do not need to be kept fresh, the orders can be implemented using the embodiments related to the other delivery sequences described above.

[0090] For example, according to action 309, the delivery information provided by server device 100 to the delivery person may include delivery information for carrying out delivery operations corresponding to each order included in the plurality of orders. Each delivery information may include order identification information for identifying each order and delivery location information corresponding to each order. As an example, the above delivery information includes first delivery information for carrying out a first delivery operation corresponding to a first order included in the plurality of orders. The first delivery information may include the order identification information of the first order and the first delivery location information corresponding to the first order.

[0091] For example, according to action 309, the delivery information provided by server device 100 to the delivery person may include map information displaying delivery location information corresponding to each order included in the plurality of orders.

[0092] On the other hand, as shown in FIG4, in a fixed region where consolidated delivery is applied, for multiple orders obtained in a store, the server device 100 can also determine the action of consolidating delivery for the multiple orders based on the input of the manager who selects whether to implement consolidated delivery in the store.

[0093] Figure 4 is a diagram illustrating a method by which a server device 100 in various embodiments determines whether to perform a consolidated delivery operation in a store based on the input of a manager.

[0094] According to Figure 4, when it is confirmed that multiple orders obtained in a fixed area can be combined and delivered in the store, the server device 100 can confirm the setting information (401) used to determine whether to perform combined delivery in the store, based on the manager's selection. As an example, the setting information described above may be: information on whether to perform combined delivery to the store in the form of a flag, which is on or off.

[0095] The server device 100 can provide the manager with the setting information (403) as described above regarding whether to implement consolidated delivery of stores, and can determine whether to implement consolidated delivery of multiple orders in the store based on the manager's input corresponding to the setting information (405). As an example, when the manager selects to input the setting information as "on", it is determined that the server device 100 can implement consolidated delivery of multiple orders in the store.

[0096] Furthermore, as shown in Figure 5, in a fixed region where consolidated delivery is applied, for multiple orders obtained in a store, the server device 100 can also determine to perform consolidated delivery for the multiple orders based on the store's business hours.

[0097] Figure 5 is a diagram illustrating a method by which the server device 100 of various embodiments determines whether to perform a combined delivery operation in the store based on the store's business hours.

[0098] According to Figure 5, when the server device 100 confirms that multiple orders obtained in a fixed area can be delivered together in the store, it can confirm the store's business hours information (501).

[0099] When the business hours information is confirmed, the server device 100 can set first information (503) to determine whether to perform a combined delivery to the store based on the business hours information. As an example, the server device 100 can set it to not perform combined delivery for at least a portion of the store's business hours, such as not performing combined delivery to the store within 1 hour after the store opens, taking into account the store's business preparation time, or not performing combined delivery to the store within 2 hours before the store closes, taking into account the store's closing time and delivery time, or performing combined delivery for at least other periods of time.

[0100] When the first information described above is set to determine whether to perform a combined delivery of stores corresponding to business hours, the server device 100 may determine, based on the first information, to perform a combined delivery of multiple orders in the store (505).

[0101] Furthermore, the server device 100 can also be configured in the following way: Combining the actions in Figures 4 and 5, the manager can determine whether to implement consolidated delivery based on the store's business hours, using the on or off setting.

[0102] On the other hand, when multiple orders received from a store are consolidated and delivered within a fixed area where consolidated delivery is applied, the server device 100 can also provide the manager with information on the current status of delivery operations corresponding to each of the multiple orders. That is, the server device 100 can provide the manager with information on the current status of consolidated delivery of multiple orders, and the manager can confirm whether the delivery operations corresponding to each of the multiple orders have been completed or not based on the information on the current status.

[0103] At this time, the information on the processing status mentioned above may include different identification information for orders whose delivery operations have been completed and orders whose delivery operations have not been completed, so that the manager can know whether the delivery operation has been completed. Specifically, the information on the processing status mentioned above may include first identification information for orders whose delivery operations have been completed and second identification information for orders whose delivery operations have not been completed. As an example, orders whose delivery operations have been completed and orders whose delivery operations have not been completed may be displayed as identification information of different colors on the information on the processing status mentioned above.

[0104] According to the above embodiments, it is obvious that the server device 100 can combine multiple pieces of information sent and received when performing actions to provide delivery information in various forms and provide them to managers, pickers or delivery personnel.

[0105] Figures 6 to 11 are illustrations of an example of a UI / UX (user interface / user experience) used to provide item-related information for various embodiments. For example, the example in Figures 6 to 11 can be the UI / UX (user interface / user experience) of the picker's user device 200 in Figures 3 to 5 for the above embodiments. The embodiments described in the following figures can be implemented based on the operation of the server device 100 in Figures 3 to 5.

[0106] Specifically, the various embodiments of the UI / UX used in the user device 200 described in the following figures can be implemented in the following manner: if the user device 200 receives input information from the user and transmits it to the server device 100, the server device 100 provides information corresponding to the input information to the user device 200 based on the actions described in Figures 3 to 5, and then the user device 200 outputs the information. However, the various embodiments of the UI / UX described in the following figures are not limited to being implemented in the manner described above, and the various embodiments of the UI / UX can be implemented in all feasible forms.

[0107] Figures 6 and 7 are examples of user equipment 200-1 outputting item picking information corresponding to pickers in various embodiments.

[0108] Referring to Figure 6, the user equipment 200-1 corresponding to the picker can output information 601 related to the item picking of the order information with the identification information "J9 24 401".

[0109] As shown in Figure 6, the item picking information output by the user equipment 200-1 corresponding to the picker may include information such as the name and image of the item, information on the quantity of the item to be picked, and / or information 603 related to the execution of the item picking operation. Furthermore, as shown in Figure 6, the item picking information output by the user equipment 200-1 corresponding to the picker may include summary information 605 used to pick the next item in the order of the item currently being picked.

[0110] At this time, when there are multiple order information assigned to the picker in order to enable the picker to perform picking operations, a notification message as shown in Figure 7 can be output to the picker before outputting the item picking information. The notification message will indicate that there are multiple order information and that the items corresponding to each order information will be picked into each bag, etc.

[0111] Referring to Figure 7, when the user equipment 200-1 corresponding to the picker assigns multiple order information to the picker in order to enable the picker to perform picking operations, it can output notification information to the picker before outputting the item picking information, notifying the picker that there are multiple order information and notifying the information that the items corresponding to each order information will be picked into each bag, etc.

[0112] The notification information described above may include: multiple order information currently assigned to the picker for picking operations, and information 701 indicating the input of relevant information by identifying the order information and its corresponding bag. Furthermore, currently, in order information assigned to the picker for picking operations, in order to confirm order information including items with characteristics related to freshness, the notification information may also include information 703 indicating the addition of refrigerant such as dry ice for picking.

[0113] If the picker inputs and confirms the notification information 705 as described above, the user device 200-1 corresponding to the picker can output item picking information 707 for each order information, which may be similar to the content described in Figure 6.

[0114] Figure 8 is a diagram showing an example of a user device 200-2 corresponding to a deliveryman in various embodiments outputting item acquisition information.

[0115] Referring to Figure 8, the user equipment 200-2 corresponding to the delivery person can output information 803 related to the pickup of the items in the order with the identification information "101A03" to the store 801 that has obtained order information and completed the picking of items.

[0116] As shown in Figure 8, the item acquisition information output by the user equipment 200-2 corresponding to the delivery person may include: pickup location information for identifying the pickup location of the item to be picked up, information on the name and quantity of each item included in the order, and / or information 805 for completing the pickup of the item.

[0117] At this time, when there are multiple order information that the delivery person needs to combine to handle the pickup operation, if the delivery person completes the pickup operation corresponding to the order with the identification information "101A03" in the current pickup operation, the delivery person can scroll the order left and right to confirm the next order 807.

[0118] Figure 9 is a diagram showing an example of the output of delivery information by the user equipment 200-2 corresponding to the deliveryman in various embodiments.

[0119] Referring to Figure 9, the user equipment 200-2 corresponding to the delivery person can output delivery information 901, which includes delivery location information corresponding to the order and route information from the store to the delivery location, so as to deliver the items to the location corresponding to the order.

[0120] The delivery information output by the user device 200-2 corresponding to the delivery person can include: map information displaying multiple delivery location information, which corresponds to multiple orders that need to be processed by merging deliveries; and route information, which in the map information notifies the route 903 from the store to the delivery location information corresponding to the order that needs to be delivered.

[0121] Furthermore, the delivery information may include: identification information (“201A03”) used to identify the order that currently requires delivery, the detailed address included in the delivery location information corresponding to the order, and information 905 showing the elapsed time since the order information was obtained. In this case, regarding the information on the elapsed time since the order was obtained output from 905, if the scheduled delivery completion time of the order is confirmed, it can also be replaced by the information on the remaining time before the scheduled delivery completion time and output.

[0122] When a delivery person completes the delivery of a specific order currently displayed, or wants to perform delivery operations on other orders besides the specific order currently displayed, the area of ​​the order can also be set to scroll left and right to output delivery information 907 related to other order information.

[0123] In this invention, the delivery information output to the delivery person can also be as shown in FIG9, in order to display the form output of each delivery information corresponding to each order. However, it is not limited to this. It can also integrate the multiple delivery location information corresponding to multiple orders that need to be processed by combined delivery, and output the form output of the delivery operation information corresponding to each order according to a fixed delivery order.

[0124] Figure 10 is a diagram showing an example of the output of information related to consolidated delivery by the user equipment 200-3 corresponding to the administrator of various embodiments.

[0125] Referring to Figure 10, the user device 200-3 corresponding to the administrator can output information related to the implementation of the combined delivery of multiple orders obtained in the store.

[0126] Specifically, the user equipment 200-3 corresponding to the administrator can output and display information on the current status of a specific consolidated delivery, or obtain map information 1001 on multiple delivery locations for multiple orders to be consolidated.

[0127] Furthermore, as shown in Figure 10, the information output by the user device 200-3 corresponding to the administrator includes not only map information such as 1001, but also management information 1003, which includes the identification information of each order, delivery location information, the number of items picked in the order, and / or the time elapsed after the order is received, in the specific orders obtained by a specific store.

[0128] Figure 11 is a diagram showing an example of the service and information output by the user equipment 200-4 corresponding to the orderer in various embodiments.

[0129] Referring to Figure 11, when the customer accesses the service to order items, the user equipment 200-4 corresponding to the customer can output information related to the delivery items, such as the customer's delivery location information, based on the delivery location information set for the customer in the service.

[0130] Specifically, the user equipment 200-4 corresponding to the orderer can output the set delivery location information 1101 to the orderer in the service, and can also output the estimated delivery time information 1103 obtained by estimating the fixed area including the orderer's delivery location information.

[0131] When it is confirmed that combined delivery is applied in a fixed area including the orderer's delivery location information, the user equipment 200-4 corresponding to the orderer has the above-mentioned fixed area including the orderer's delivery location information as the application area for combined delivery. The estimated delivery time notified by 1103 can also be additionally output as information on the estimated delivery time determined based on the delivery operation corresponding to the orderer's order being processed as combined delivery.

[0132] The UI / UX of the user equipment 200 in Figures 6 to 11 and the operation of the user equipment 200 can be implemented in association with the operation of the server equipment 100 in Figures 3 to 5. The UI / UX examples in Figures 6 to 11 are one example of the beginning of the present invention. Various embodiments of the present invention are not limited to the UI / UX forms in Figures 6 to 11, and can be implemented according to all forms of UI / UX that can implement various embodiments of the present invention.

[0133] The embodiments of the present invention disclosed in this specification and accompanying drawings are merely specific examples provided to facilitate the explanation of the technical content of the present invention and to aid in understanding the present invention, and are not intended to limit the scope of the present invention. That is, those skilled in the art to which this invention pertains can, of course, implement other variations based on the technical concept of the present invention. Furthermore, the above embodiments can be combined with each other as needed. For example, some embodiments can be combined with each other to implement all embodiments of the present invention through a system.

[0134] Furthermore, the system and methods of the present invention can be implemented in the form of program commands that can be executed by various computer mechanisms and recorded on a computer-readable medium.

[0135] From a particular perspective, various embodiments of the present invention can be implemented in the form of computer-readable code on a computer-readable recording medium. A computer-readable recording medium is any data storage device capable of storing data readable by a computer system. Examples of computer-readable recording media may include: read-only memory (ROM), random access memory (RAM), compact disk-read-only memory (CD-ROM), magnetic tape, floppy disk, optical data storage devices, and carrier waves (data transmission via the Internet, etc.). The computer-readable recording medium can also be distributed via a computer system connected to a network, thus storing and executing computer-readable code in a distributed manner. Furthermore, the functional programs, code, and segments used to achieve the various embodiments of the present invention can be readily interpreted by a skilled programmer in the art of applying the present invention.

[0136] Furthermore, it is understood that the apparatus and methods of various embodiments of the present invention can be implemented in the form of hardware, software, or a combination of hardware and software. Such software, for example, is independent of whether it is rewritable or re-recordable, and can be stored in volatile or non-volatile storage devices such as ROM, or in memory such as RAM, memory chips, devices, or integrated circuits, or in optically or magnetically recordable storage media such as compact disks (CDs), DVDs (Digital Versatile Discs), magnetic disks, or magnetic tapes, and can be read by a machine (e.g., a computer). It is understood that the methods of various embodiments of the present invention can be implemented by a computer including a control unit and memory, or by a vehicle including the memory or computer as described above. Such memory is an example of a program containing commands for implementing embodiments of the present invention or a storage medium readable by a machine suitable for storing programs.

[0137] Therefore, the present invention includes a program of code for implementing the apparatus or method described in the claims of this specification and a storage medium readable by a machine (computer, etc.) storing such a program. Furthermore, such a program can be electronically transferred via any medium that transmits communication signals, such as via a wired or wireless connection, and the present invention appropriately includes equivalents thereof.

[0138] The present invention has been described above with reference to embodiments thereof. However, the embodiments of the present invention disclosed in this specification and drawings are merely specific examples provided to facilitate the explanation of the technical content of the present invention and to aid in the understanding of the present invention, and are not intended to limit the scope of the present invention. Furthermore, it can be understood that the embodiments of the present invention described above are merely examples, and those skilled in the art can implement various variations and equivalent embodiments based on them. Therefore, the true scope of protection of the present invention should be defined according to the following claims. [Simplified Explanation of the Diagram]

[0030] Figure 1 is a diagram illustrating the operation method of an electronic device for providing delivery information that can implement various embodiments. Figure 2 is a diagram showing the configuration of server equipment and user equipment in various embodiments. Figure 3 is a diagram showing the operation method of server equipment 100 for providing delivery information in various embodiments. Figure 4 is a diagram showing the method by which server equipment 100 in various embodiments determines whether to perform a combined delivery operation in the store based on the input of the manager. Figure 5 is a diagram showing the method by which server equipment 100 in various embodiments determines whether to perform a combined delivery operation in the store based on the store's business hours. Figures 6 and 7 are diagrams showing examples of user equipment 200-1 corresponding to pickers in various embodiments outputting item picking information. Figure 8 is a diagram showing an example of user equipment 200-2 corresponding to delivery personnel in various embodiments outputting item acquisition information. Figure 9 is a diagram showing an example of user equipment 200-2 corresponding to delivery personnel in various embodiments outputting delivery information. Figure 10 is a diagram illustrating examples of information related to consolidated delivery output by user equipment 200-3 corresponding to the administrator in various embodiments. Figure 11 is a diagram illustrating examples of service and information output by user equipment 200-4 corresponding to the orderer in various embodiments.

Claims

1. A method for providing delivery information, wherein an electronic device provides delivery information, comprising the following steps: determining whether to apply consolidated delivery to a fixed area based on location information of at least one store associated with a service provided by the electronic device; if consolidated delivery is applied to the fixed area, confirming a plurality of orders for the stores included in the at least one store, the plurality of orders being obtained from a plurality of users whose delivery location information is set in the fixed area; for each of the plurality of orders, providing the store's pickers with item picking information for performing item picking operations corresponding to each of the orders; if the item picking operations for all of the plurality of orders are completed, providing the delivery person with item retrieval information for performing item retrieval operations corresponding to each of the orders; and if the item retrieval operations for all of the plurality of orders are completed, providing the delivery person with delivery information for performing consolidated delivery of the plurality of orders; The first item picking information is provided to the first picker of the aforementioned store. This first item picking information is used to carry out the first item picking operation corresponding to the first order included in the aforementioned plurality of orders. The first item picking information includes refrigerant picking information, which is based on whether the aforementioned first order contains at least one item with a characteristic related to freshness, and instructs the picking of the refrigerant corresponding to the aforementioned first order. The refrigerant picking information includes information on the picking quantity of the aforementioned refrigerant required for the aforementioned first order based on the estimated time required for the combined delivery of the aforementioned plurality of orders.

2. The delivery information provision method as described in Request 1, wherein the aforementioned fixed area is outside the delivery range of each store included in the at least one of the aforementioned stores that provides separate delivery for a single order.

3. The delivery information provision method as described in Request 1, wherein the plurality of orders includes a fixed number of orders determined based on a first input from the manager, the first input being used to select, from orders obtained for the store in the fixed region, the orders to be processed as the combined delivery.

4. The delivery information provision method as described in Request 1, wherein the plurality of orders includes a fixed number of orders arbitrarily determined in such a way that the distance between each delivery location information corresponding to each of the orders obtained for the store in the fixed region does not exceed a critical distance.

5. The delivery information provision method as described in Request 1, wherein the delivery information includes delivery identification information for merging and delivering the plurality of orders, and delivery sequence information for processing each delivery operation corresponding to each of the orders.

6. As in the delivery information provision method of request item 5, wherein the delivery order is determined based on the order of the delivery locations corresponding to each order from the nearest to the store.

7. The delivery information provision method as described in Request 5, wherein the delivery sequence is determined based on a sequence set in such a way as to minimize the movement path of the delivery personnel handling the above delivery operations.

8. As in the delivery information provision method of request item 5, wherein the delivery order is determined based on the order in which the scheduled delivery completion time of each of the above orders is about to end.

9. The delivery information provision method as described in Request 5, wherein the delivery order is determined based on a priority related to whether each of the orders includes items with freshness-related characteristics.

10. The delivery information provision method as described in Request 1, wherein the delivery information includes map information displaying delivery location information corresponding to each of the above orders.

11. The delivery information provision method as described in Request 1 further includes the following steps: providing the manager with setting information on whether to implement the combined delivery of the aforementioned stores; and determining, based on the second input from the manager to the aforementioned setting information, to implement the combined delivery of the aforementioned plurality of orders.

12. The delivery information provision method of request item 1 further includes the following steps: obtaining information on the business hours of the aforementioned store; setting first information based on the aforementioned business hours information, the first information being used to determine whether to implement combined delivery of the aforementioned store in accordance with the aforementioned business hours; and determining, based on the aforementioned first information, to implement combined delivery of the aforementioned plurality of orders.

13. The delivery information provision method of request item 1 further includes the following steps: providing the manager with information on the processing status of the combined delivery of the plurality of orders; the processing status information includes first identification information for orders for which delivery operations have been completed, and second identification information for orders for which delivery operations have not been completed.

14. An electronic device that provides delivery information, comprising: processor; and one or more memory units storing one or more instructions; when executing the one or more instructions, controlling the processor to perform the following steps: based on the location information of at least one store associated with the service provided by the electronic device, confirming whether to apply consolidated delivery to a fixed area; if consolidated delivery is applied to the fixed area, confirming a plurality of orders for the stores included in the at least one store, the plurality of orders being obtained from a plurality of users whose delivery location information is set in the fixed area; for each of the plurality of orders, providing the pickers of the stores with item picking information for performing item picking operations corresponding to each of the orders; when all the item picking operations for the plurality of orders are completed, providing the delivery personnel with item retrieval information for performing item retrieval operations corresponding to each of the orders; and when all the item retrieval operations for the plurality of orders are completed, providing the delivery personnel with delivery information for performing consolidated delivery of the plurality of orders; The first item picking information is provided to the first picker of the aforementioned store. This first item picking information is used to carry out the first item picking operation corresponding to the first order included in the aforementioned plurality of orders. The first item picking information includes refrigerant picking information, which is based on whether the aforementioned first order contains at least one item with a characteristic related to freshness, and instructs the picking of the refrigerant corresponding to the aforementioned first order. The refrigerant picking information includes information on the picking quantity of the aforementioned refrigerant required for the aforementioned first order based on the estimated time required for the combined delivery of the aforementioned plurality of orders.

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