Method for acquiring and reproducing data for issue resolution, user device and computer-readable recording medium performing the same

Abstract

This invention relates to a data collection and reproduction method for problem solving, executed by at least one processor. The data collection and reproduction method includes the following steps: based on a first user input requesting to start recording a problem situation, acquiring session information, the session information including user interaction information and background information detected by a user terminal; based on a second user input requesting to stop recording a problem situation, stopping the acquisition of session information; and transmitting the acquired session information.

Claims

1. A data collection and reproduction method, executed by at least one processor of a user terminal, wherein, The process includes the following steps: outputting a recording control user interface (UI) component in an overlay form; acquiring session information based on a first user input requesting to start recording a problem situation, the session information including user interaction information and background information detected by the user terminal; stopping the acquisition of the session information based on a second user input requesting to stop recording the problem situation; and transmitting the acquired session information, wherein the first user input and the second user input are generated based on user operations on the output recording control user interface component.

2. The data collection and reproduction method as described in Request 1, wherein, The session information includes at least one of the following: input event information, execution environment information, error information, network request information, or storage information.

3. The data collection and reproduction method as described in Request 2, wherein, The input event information includes at least one of pointer event information or keyboard event information.

4. The data collection and reproduction methods as described in Request 2, wherein, The execution environment information includes at least one of the following: application identification information, operating system information, terminal information, configuration information, or network status information.

5. The data collection and reproduction method as described in Request 2, wherein, The network request information includes at least one of the following: information related to a network request transmitted by the user terminal or information related to a network response received by the user terminal.

6. The data collection and reproduction method as described in Request 2, wherein, The stored information includes at least one of small text file information, local storage information, or session storage information.

7. The data collection and reproduction methods as described in Request 1, wherein, The transmission steps include the following steps: transmitting the acquired session information in structured text format.

8. The data collection and reproduction methods as described in Request 1, wherein, It also includes the following steps: receiving third user input indicating a selection of a test instance related to the problem situation, wherein the transmission step includes the following steps: transmitting the acquired session information and information about the test instance related to the problem situation.

9. The data collection and reproduction methods as described in Request 1, wherein, It also includes the following steps: performing de-identification processing on sensitive information in the acquired session information.

10. The data collection and reproduction method as described in Request 1, wherein, The external device that receives the session information reproduces and outputs the problem status based on the session information.

11. The data collection and reproduction method as described in Request 10, wherein, The external device reproduces the user terminal's output screen and pointer movement in video format based on the session information, showing how these changes over time.

12. The data collection and reproduction method as described in Request 10, wherein, The external device arranges and outputs the time and content of the error log based on the session information.

13. The data collection and reproduction method as described in Request 10, wherein, The external device outputs the content of the network request, the content of the network response, and the status code based on the session information.

14. The data collection and reproduction method as described in Request 10, wherein, The external device outputs a visual indicator representing a predetermined error pattern based on a predetermined error pattern identified from the session information.

15. The data collection and reproduction method as described in Request 10, wherein, The external device outputs a suggested solution related to the predetermined error pattern based on a predetermined error pattern identified from the received session information.

16. A non-transitory computer-readable recording medium, wherein, The record contains instructions for performing any of the methods requested in Request 1 to 15 on the computer.

17. A user terminal, wherein, include: Memory; And at least one processor, connected to the memory, for executing at least one computer-readable program included in the memory, the at least one program including instructions to perform the following steps: outputting a recording control user interface (UI) component in an overlay form; starting to acquire session information based on a first user input requesting to start recording a problem situation, the session information including user interaction information and background information detected by the user terminal; stopping the acquisition of the session information based on a second user input requesting to stop recording the problem situation; and transmitting the acquired session information, wherein the first user input and the second user input are generated based on user operations on the output recording control user interface component.

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