Online ticket retrieval device

Abstract

An online ticket retrieval device includes a cloud server and a backend device. The cloud server receives ticket retrieval request information from the user's device, generates and sends back a response message with a ticket number sequence code based on the request information, and stores the ticket number sequence code as waiting list information, sequentially placing it last. The backend device sequentially assigns waiting list information as call numbers and sends the call numbers sequence codes to the cloud server. When the received call number sequence code matches the ticket number sequence code sent to the user's device, the cloud server sends a call notification message to the user's device. By generating ticket numbers based on ticket retrieval requests through the cloud server, customer waiting time is reduced, and paper usage is reduced, meeting the needs of energy conservation and environmental protection.

Claims

1. An online queuing device, applicable to a user terminal device for operation by a user, comprising: a cloud server storing a plurality of sequentially arranged waiting list information; the cloud server receiving a queuing request information generated from the user terminal device via user operation, and generating and sending back a response information having a queuing sequence code to the user terminal device based on the queuing request information; the cloud server storing the queuing sequence code as one of the waiting list information and sequentially placing it last; and a backend device electrically connected to the cloud server, and generating a synchronization request to the cloud server to cause the cloud server to respond by sending the waiting list information to the backend device; the backend device executing a calling procedure for sequentially designating the waiting list information as a calling sequence code, and sending the calling sequence code to the cloud server; wherein... When the call number received by the cloud server is the same as the queuing number in the reply information sent to the user's terminal device, the cloud server sends a call number notification message to the user's terminal device.

2. The online ticket retrieval device as described in claim 1, wherein, The cloud server includes a notification module. When the call number received by the cloud server is the same as the queuing number in the reply information sent to the user device, the notification module sends the call number notification information to the user device.

3. The online ticket retrieval device as described in claim 2, wherein, When the number of queuing information corresponding to the number being called is less than a pre-notification threshold, the notification module generates and sends an upcoming number notification to the user device.

4. The online ticket retrieval device as described in claim 1, wherein, The response information generated by the cloud server also includes estimated waiting time information, which is related to the difference between the waiting time information corresponding to the number of queuing slots and the waiting time information corresponding to the calling slot, and the number of waiting slots.

5. The online ticket retrieval device as described in claim 1, wherein, When the cloud server receives a missed number record generated by the backend device, the cloud server generates a missed number notification to the user device based on the missed number record, and generates a remedy sequence code based on the user device's response to the missed number notification. The remedy sequence code is stored as one of the waiting position information. The waiting position information corresponding to the remedy sequence code is in order after the waiting position information corresponding to the number retrieval sequence code.

6. The online ticket retrieval device as described in claim 1, wherein, The queuing request information includes an appointment time information indicating a time period. The cloud server generates an appointment sequence number based on the appointment time information and uses the appointment sequence number as one of the waiting position information within the indicated time period.

7. The online number retrieval device as described in claim 1 further includes a management terminal device electrically connected to the back-end device. When the number of waiting position information received by the back-end device exceeds a scheduling threshold, the back-end device generates and sends a scheduling notification to the management terminal device.

8. The online ticket retrieval device as described in claim 1, wherein, The call notification information includes push notifications from an application.

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