Audio file verification system

Abstract

An audio file verification system includes a processing unit electrically connected to a storage unit and a communication unit. The storage unit stores an audio transcript and a verification table. The audio transcript contains multiple text contents. The verification table contains multiple verification items. Each verification item contains a keyword and a verification rule corresponding to the keyword. The processing unit retrieves the audio transcript and the verification table from the storage unit, and determines, based on the verification table, that if the keyword contained in each verification item appears in one of the text contents, it generates a verification result corresponding to each verification item based on the verification rule corresponding to the keyword, and generates comparison result data.

Claims

1. An audio file verification system, comprising: a storage unit storing an audio transcript and a verification table, the audio transcript containing multiple text contents, the verification table containing multiple verification items, each verification item containing a keyword and a verification rule corresponding to the keyword; and a processing unit electrically connected to the storage unit; wherein... The processing unit retrieves the audio transcript and the checklist from the storage unit, and determines, according to the checklist, that when the keyword contained in each check item appears in one of the text contents, it generates a check result corresponding to each check item according to the check rule corresponding to the keyword contained in each check item, and generates comparison result data, and stores the comparison result data in the storage unit; the comparison result data includes the text contents and check items that contain the keywords of the check items, and the check results corresponding to the check items.

2. The audio file verification system as described in claim 1 further includes a communication unit electrically connected to the processing unit, through which the processing unit establishes a communication channel with a user terminal device; and the processing unit includes a speech-to-text module, when the processing unit receives an audio file from the user terminal device, the processing unit executes the speech-to-text module to convert the audio file into an audio-text file, and stores the audio file and the audio-text file in the storage unit, and when the processing unit receives the verification form from the user terminal device, it stores the verification form in the storage unit.

3. The audio file verification system as described in claim 2, wherein, When the processing unit also receives an audio track differentiation instruction from the terminal device, the processing unit also causes the speech-to-text module to convert the audio file into multiple customer service audio text contents and multiple customer audio text contents, and integrates the customer service audio text contents and the customer audio text contents into the audio text file.

4. The audio file verification system as described in claim 3, wherein, The checklist includes multiple customer service check items and multiple customer check items. The processing unit determines that the keyword in each customer service check item appears in one of the customer service audio recordings in the audio transcript. Then, the processing unit generates a check result for each customer service check item based on the check rule corresponding to the keyword in each customer service check item, and determines that the keyword in each customer service check item appears in the customer audio recordings in the audio transcript. In one of these cases, the processing unit generates a check result corresponding to each customer check item based on the check rule containing the corresponding keyword for each customer check item, and the comparison result data includes the customer service recording text content that contains the corresponding keywords in the customer service check items, the customer service check items, the check results corresponding to the corresponding customer service check items, the customer check items, and the check results corresponding to the corresponding customer check items.

5. The audio file verification system as described in claim 2, wherein, When the processing unit stores the audio text file to the storage unit, the processing unit also generates a file link corresponding to the audio text file; when the processing unit generates the comparison result data, the processing unit also adds the file link to each text content appearing in the comparison result data, and transmits the comparison result data to the user terminal device.

6. The audio file verification system as described in claim 4, wherein, When the processing unit stores the audio text file to the storage unit, the processing unit also generates a file link corresponding to the audio text file; when the processing unit generates the comparison result data, the processing unit also adds the file link to each of the customer service text contents and each of the customer text contents that appear in the comparison result data, and transmits the comparison result data to the user terminal device.

7. The audio file verification system as described in claim 2, wherein, When the processing unit receives a number generation instruction from the user terminal device that includes an employee number and a service unit number, and generates a case number corresponding to the number generation instruction, the processing unit will receive the audio file from the user terminal device. When the processing unit generates the verification result corresponding to each verification item, the comparison result data generated by the processing unit also includes an establishment date, the employee number, the service unit, and the case number.

8. The audio file verification system as described in claim 7, wherein, The storage unit also stores multiple user identification data. When the processing unit receives a login instruction containing login data from the user terminal device and determines that the login data matches one of the user identification data, the processing unit will receive the number generation instruction from the user terminal device.

9. The audio file verification system as described in claim 7, wherein, When the processing unit receives a case query instruction containing a query condition from the user terminal device, the processing unit retrieves the comparison result data containing the query condition from the storage unit and transmits the comparison result data to the user terminal device.

10. The audio file verification system as described in claim 9, wherein, The query criteria are at least one of the following: the creation date, the employee number, the service unit, and the case number.

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