Intelligent Trainee Training System

Abstract

A smart bank teller training system includes a storage unit and a processing unit electrically connected to it. In a scenario-based dialogue training mode, the processing unit transmits a customer message to a user-facing electronic device based on a scenario script simulating a customer conducting business at a bank counter. The user-facing electronic device then outputs the message in the form of text, images, or voice. When the user-facing electronic device receives a response message corresponding to the customer message, input by a user via text or voice, it transmits the response message to the processing unit. The processing unit inputs the response message into a large language model to determine whether the response message meets the scenario requirements and service specifications, generating a response analysis result. The processing unit then transmits the response analysis result back to the user-facing electronic device.

Claims

1. An intelligent bank teller training system, adapted to communicate with a user-operated electronic device, and comprising: a storage unit; and a processing unit electrically connected to the storage unit; in a contextual dialogue training mode, the processing unit transmits a customer message to the user-operated electronic device according to a scenario script simulating a customer conducting business at a counter, causing the user-operated electronic device to output the message in the form of text, images, or voice; when the user-operated electronic device receives a response message corresponding to the customer message input by the user in text or voice, and transmits the response message to the processing unit, the processing unit inputs the response message into a large language model to determine whether the response message meets the contextual requirements and service specifications, thereby generating a response analysis result; the processing unit transmits the response analysis result to the user-operated electronic device.

2. The intelligent passenger training system as described in claim 1, wherein, The response analysis results include suggestions for correcting responses related to service scripts and handling methods.

3. The intelligent passenger training system as described in claim 1, wherein, The processing unit generates the scenario script based on a set of business guidelines, a set of operational specifications, a set of correct service model information, and a script template.

4. The intelligent passenger training system as described in claim 1, wherein, In a document error-finding mode, the processing unit transmits an error-finding question containing a document image to the user-end electronic device. When the user-end electronic device receives error-finding answer data input by the user corresponding to the error-finding question, it transmits the error-finding answer data to the processing unit. The processing unit determines whether the error-finding answer data matches an error-finding solution corresponding to the error-finding question and generates an error-finding answer analysis result. The processing unit transmits the error-finding answer analysis result to the user-end electronic device.

5. The intelligent passenger training system as described in claim 1, wherein, In a system operation training mode, the processing unit transmits a system simulated user interface that the user can operate to the user-end electronic device; when the user-end electronic device receives an operation command or multiple operation commands input by the user to the user-end electronic device and corresponding to the system simulated user interface, and transmits the operation command or the operation commands to the processing unit, the processing unit determines whether the operation command or the operation commands match the corresponding operation solution or multiple operation solutions and generates an operation analysis result; the processing unit transmits the operation analysis result to the user-end electronic device.

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