Remote vehicle inspection platform for car insurance claims

Abstract

This document provides a remote vehicle inspection platform for auto insurance claims, operated by a computer device. The computer device includes a storage device and a processor. The storage device stores a remote vehicle inspection module, a pricing module, and a case management module. The processor is communicatively connected to the storage device and accesses these modules to execute remote vehicle inspection procedures. The procedures include: creating a remote vehicle inspection case based on received remote vehicle inspection request information; associating received vehicle damage images with the remote vehicle inspection case and storing them in the storage device; generating a pricing result by associating received pricing information with the remote vehicle inspection case; and updating the case status of the remote vehicle inspection case to "inspection completed" based on completed inspection information.

Claims

1. A remote vehicle inspection platform for auto insurance claims, operated by a computer device, comprising: a storage device storing a remote vehicle inspection module, a pricing module, and a case management module; and a processor communicatively connected to the storage device for accessing the remote vehicle inspection module, the pricing module, and the case management module to execute the following procedures: (a) receiving a remote vehicle inspection request information and establishing a remote vehicle inspection case based on the remote vehicle inspection request information; (b) receiving at least one vehicle damage image associated with the remote vehicle inspection case, and storing the at least one vehicle damage image in the storage device after associating it with the remote vehicle inspection case; (c) receiving pricing information corresponding to the remote vehicle inspection case and generating a pricing result for the remote vehicle inspection case based on the pricing information; and (d) receiving a completed vehicle inspection information and updating the case status of the remote vehicle inspection case to a completed inspection status based on the completed vehicle inspection information.

2. As described in Request 1, the remote vehicle inspection platform for auto insurance claims includes the claim number, license plate number, repair shop information, or a combination thereof.

3. The remote vehicle inspection platform for auto insurance claims as described in claim 1 further includes a first user terminal that is connected to the remote vehicle inspection platform for auto insurance claims, wherein the remote vehicle inspection request information and the at least one vehicle damage image described in procedures (a) and (b) are transmitted by the first user terminal.

4. The remote vehicle inspection platform for auto insurance claims as described in claim 1 further includes a second user terminal, which is used to transmit the valuation information and generate the valuation result of the remote vehicle inspection case based on the valuation information.

5. The remote vehicle inspection platform for auto insurance claims as described in claim 3, wherein before executing procedure (d), the first user terminal decides whether to agree to the pricing result; when agreeing to the pricing result, procedure (d) is executed to transmit the completed vehicle inspection information to the computer device, and the computer device updates the case status of the remote vehicle inspection case to the completed vehicle inspection status based on the completed vehicle inspection information.

6. The remote vehicle inspection platform for auto insurance claims as described in claim 1, wherein the processor accesses the remote vehicle inspection module to perform: receiving a request to contact a vehicle inspector, obtaining information of a corresponding vehicle inspector from the remote vehicle inspection case based on the request to contact a vehicle inspector, and dialing the corresponding vehicle inspector based on the vehicle inspector information.

7. The remote vehicle inspection platform for auto insurance claims as described in Request 1, wherein the processor accesses the case management module to perform: receiving a case progress query request, and querying corresponding case progress information based on the case progress query request.

8. The remote vehicle inspection platform for auto insurance claims as described in Request 7, wherein the case progress query request includes an insurance company information, a case status information, a query period information, or a combination thereof, and the processor queries the corresponding case progress information based on the insurance company information, the case status information, the query period information, or a combination thereof.

9. The remote vehicle inspection platform for auto insurance claims as described in claim 1, wherein the processor accesses the case management module to perform: receiving a payment inquiry request and providing the payment status of a claim related to the remote vehicle inspection case based on the payment inquiry request.

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