Virtual interactive sign-language customer service system

Abstract

This invention provides a sign language virtual interactive customer service system, including: multiple input interfaces, an output device, a storage unit, and a processing unit. The multiple input interfaces can be used to receive user input information. The processing unit uses an input signal processing module, a customer service process module, and a sign language module to process the input information and generate corresponding sign language output information, which is then transmitted to the image output interface of the output device to display the virtual human's sign language actions.

Claims

1. A sign language virtual interactive customer service system, comprising: Multiple input interfaces are used to receive input information from the user; An output device, including an image output interface; A storage unit for storing a customer service database and a sign language database; and a processing unit electrically or signalally connected to the input interfaces, the output device, and the storage unit, and for receiving the input information. The processing unit includes: an input signal processing module for converting the input information into semantic information; a customer service process module for receiving the semantic information and querying the customer service database based on the semantic information to generate response information; and a sign language module for receiving the response information and querying the sign language database based on the response information to generate sign language output information; wherein the processing unit transmits the sign language output information to the image output interface to display a virtual human sign language action corresponding to the response information.

2. The sign language virtual interactive customer service system as described in claim 1, wherein the customer service process module executes a text-to-speech program based on the response information to generate voice information and transmits the voice information to the output device.

3. The sign language virtual interactive customer service system as described in claim 2, wherein the output device further includes a sound output interface for playing the voice information.

4. The sign language virtual interactive customer service system as described in claim 1, wherein the input interfaces include at least two of a sensing interface, a touch interface, a button interface, or a voice recognition interface.

5. In the sign language virtual interactive customer service system as described in Request 1, when one of the input interfaces is selected, the other unselected input interfaces will be temporarily closed, paused, or ignored for signal input.

6. The sign language virtual interactive customer service system as described in claim 1, wherein the customer service process module is generated by using a retrieval-enhanced architecture to retrieve relevant content from the customer service database based on the semantic information, and then provides the retrieval results to a large language model to generate the response information.

7. The sign language virtual interactive customer service system as described in claim 1, wherein the sign language virtual interactive customer service system is a computing device, and the input signal processing module, the customer service process module and the sign language module are software programs stored in the storage unit and can be read and executed by the processing unit.

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