Smart contactless customer service systems applied to railway transportation systems and methods of implementing these systems

Abstract

This invention relates to a contactless intelligent customer service system applied to railway transport systems and a method for applying this system. The system comprises: a smart customer service platform server, a smart customer service interface server, a system switch, a station maintenance workstation, and smart passenger service terminals, where the system switch is connected to each of the smart customer service platform servers, smart customer service interface servers, station maintenance workstations, and smart passenger service terminals; The intelligent passenger service terminal equipment provides, through artificial intelligence (AI) interaction and intelligent speech, intelligent services to passengers that include requesting information and displaying various amenities inside the station, requesting information about convenient surrounding amenities, requesting information about train operating status, and emergency assistance. Compared to its predecessor, this invention has the advantages of being intelligent, diversified, personalized, highly efficient, providing comprehensive service information, and offering a full range of service functions and similar features.