Chatbot with dynamic product advertisements

Abstract

A system and method for facilitating natural language conversations between customers and vendors for product purchases is provided. The system ingests product catalogs from vendors, normalizes the data, and provides a conversational interface for customers to query the catalogs. In some examples, a chatbot system receives a natural language query from a customer about a product in a chat interface, identifies vendors offering that product by searching uploaded product catalogs, determines available inventory for the product by querying the catalogs, and generates a natural language response to the customer using the vendor and inventory information. The system can extract product details from the query, search based on those details, rank and recommend vendors and products, update user profiles, offer purchase incentives, and complete transactions within the conversation. The system handles the conversational and technical aspects to enable natural dialog between businesses and customers regarding products.

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