Interaction method and apparatus, device, and storage medium

Abstract

Embodiments of the present disclosure provide an interaction method and apparatus, a device, and a storage medium. The method comprises: presenting a set of content items in an interaction interface associated with a service provider, wherein the set of content items are generated at least on the basis of user interaction information associated with the service provider; in response to selection of a target content item among the set of content items, presenting a conversation window for a virtual object; and presenting, in the conversation window, a first message from the virtual object, wherein the first message is associated with the selected target content item. In the present disclosure, the interaction process is more convenient and intuitive, thereby improving interaction efficiency.

Description

Interaction methods, devices, equipment and storage media Technical Field

[0001] The exemplary embodiments disclosed herein relate generally to the field of computers, and more particularly to interactive methods, apparatuses, devices, and computer-readable storage media. Background Technology

[0002] With the development of computer technology, various forms of electronic devices have greatly enriched people's daily lives. For example, people can use electronic devices for various interactions, such as shopping and ordering food. How to improve the efficiency of these interactions is a key concern.

[0003] Summary of the Invention

[0004] In a first aspect of this disclosure, an interaction method is provided. The method includes: presenting a set of content items in an interactive interface associated with a service provider, the set of content items being generated at least based on user interaction information associated with the service provider; presenting a session window with a virtual object in response to selection of a target content item from the set of content items; and presenting a first message of the virtual object in the session window, wherein the first message is associated with the selected target content item.

[0005] In a second aspect of this disclosure, an apparatus for interaction is provided. The apparatus includes: a first presentation module configured to present a set of content items in an interactive interface associated with a service provider, the set of content items being generated at least based on user interaction information associated with the service provider; a second presentation module configured to present a session window with a virtual object in response to selection of a target content item from the set of content items; and a third presentation module configured to present a first message of the virtual object in the session window, wherein the first message is associated with the selected target content item.

[0006] In a third aspect of this disclosure, an electronic device is provided. The device includes at least one processing unit; and at least one memory coupled to the at least one processing unit and storing instructions for execution by the at least one processing unit. When executed by the at least one processing unit, the instructions cause the device to perform the method of the first aspect.

[0007] In a fourth aspect of this disclosure, a computer-readable storage medium is provided. The computer-readable storage medium stores a computer program that can be executed by a processor to implement the method of the first aspect.

[0008] It should be understood that the content described in this content section is not intended to limit the key or essential features of the embodiments of this disclosure, nor is it intended to restrict the scope of this disclosure. Other features of this disclosure will become readily apparent from the following description. Attached Figure Description

[0009] The above and other features, advantages, and aspects of the embodiments of this disclosure will become more apparent from the accompanying drawings and the following detailed description. In the drawings, the same or similar reference numerals denote the same or similar elements, wherein:

[0010] Figure 1 shows a schematic diagram of an example environment in which embodiments of the present disclosure can be implemented;

[0011] Figures 2A to 2D illustrate schematic diagrams of example interfaces according to some embodiments of the present disclosure;

[0012] Figure 3 illustrates a flowchart of an interaction process according to some embodiments of the present disclosure;

[0013] Figure 4 shows a schematic structural block diagram of an interactive device according to certain embodiments of the present disclosure;

[0014] Figure 5 shows a block diagram of an electronic device capable of implementing several embodiments of the present disclosure. Detailed Implementation

[0015] Embodiments of this disclosure will now be described in more detail with reference to the accompanying drawings. While some embodiments of this disclosure are shown in the drawings, it should be understood that this disclosure can be implemented in various forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided to provide a more thorough and complete understanding of this disclosure. It should be understood that the accompanying drawings and embodiments of this disclosure are for illustrative purposes only and are not intended to limit the scope of protection of this disclosure.

[0016] It should be noted that the headings of any section / subsection provided herein are not limiting. Various embodiments are described throughout this document, and embodiments of any type may be included under any section / subsection. Furthermore, embodiments described in any section / subsection may be combined in any way with any other embodiments described in the same section / subsection and / or different sections / subsections.

[0017] In the description of embodiments of this disclosure, the term "comprising" and similar terms should be understood as open-ended inclusion, i.e., "including but not limited to". The term "based on" should be understood as "at least partially based on". The term "one embodiment" or "the embodiment" should be understood as "at least one embodiment". The term "some embodiments" should be understood as "at least some embodiments". Other explicit and implicit definitions may also be included below. The terms "first", "second", etc., may refer to different or the same objects. Other explicit and implicit definitions may also be included below.

[0018] The embodiments of this disclosure may involve user data, data acquisition, and / or use. All of these aspects comply with applicable laws, regulations, and relevant provisions. In the embodiments of this disclosure, all data collection, acquisition, processing, manipulation, forwarding, and use are conducted with the user's knowledge and confirmation. Accordingly, in implementing the embodiments of this disclosure, the type, scope of use, and usage scenarios of any data or information that may be involved should be communicated to the user and their authorization obtained in accordance with relevant laws and regulations through appropriate means. The specific methods of notification and / or authorization may vary depending on the actual situation and application scenario, and the scope of this disclosure is not limited in this respect.

[0019] In this specification and the embodiments, any processing of personal information will be carried out only under the premise of legality (such as obtaining the consent of the personal information subject, or being necessary for the performance of a contract), and will only be carried out within the scope stipulated or agreed upon. A user's refusal to process personal information other than that necessary for basic functions will not affect the user's use of basic functions.

[0020] Embodiments of this disclosure propose an interaction scheme. According to the scheme, a set of content items is presented in an interactive interface associated with a service provider, the set of content items being generated at least based on user interaction information associated with the service provider; in response to the selection of a target content item from the set of content items, a session window with a virtual object is presented; and in the session window, a first message of the virtual object is presented, wherein the first message is associated with the selected target content item.

[0021] Based on this approach, embodiments of this disclosure allow users to select target content items from a set of content items to present messages associated with the target content, making the interaction process more convenient and intuitive, thereby improving the efficiency of the interaction.

[0022] Example Environment

[0023] Figure 1 illustrates a schematic diagram of an example environment 100 in which embodiments of the present disclosure can be implemented. As shown in Figure 1, the example environment 100 may include an electronic device 110.

[0024] In this example environment 100, electronic device 110 can run an application 120 that supports user interface interaction. Application 120 can be any suitable type of application for user interface interaction, and examples may include, but are not limited to, applications related to life services or other suitable applications.

[0025] In environment 100 of Figure 1, if application 120 is active, application 120 can provide a presentation interface 150 for user 140.

[0026] In some embodiments, electronic device 110 communicates with server 130 to provide services to application 120. Electronic device 110 can be any type of mobile terminal, fixed terminal, or portable terminal, including mobile phones, desktop computers, laptop computers, notebook computers, netbook computers, tablet computers, media computers, multimedia tablets, handheld computers, portable gaming terminals, VR / AR devices, personal communication system (PCS) devices, personal navigation devices, personal digital assistants (PDAs), audio / video players, digital cameras / camcorders, positioning devices, television receivers, radio receivers, e-book devices, gaming devices, or any combination thereof, including accessories and peripherals of these devices or any combination thereof. In some embodiments, electronic device 110 can also support any type of interface for the target user (such as "wearable" circuitry).

[0027] Server 130 can be a standalone physical server, a server cluster or distributed system composed of multiple physical servers, or a cloud server providing basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communication, middleware services, domain name services, security services, content delivery networks, and big data and artificial intelligence platforms. Server 130 may include, for example, computing systems / servers such as mainframes, edge computing nodes, computing devices in a cloud environment, etc. Server 130 can provide backend services for applications 120 that support user interface interaction in electronic devices 110.

[0028] A communication connection can be established between server 130 and electronic device 110. This communication connection can be established via wired or wireless means. The communication connection may include, but is not limited to, Bluetooth, mobile network, Universal Serial Bus (USB), and Wireless Fidelity (WiFi) connections; the embodiments of this disclosure are not limited in this respect. In the embodiments of this disclosure, server 130 and electronic device 110 can achieve signaling interaction through the communication connection between them.

[0029] It should be understood that the structure and function of the various elements in environment 100 are described for illustrative purposes only and do not imply any limitation on the scope of this disclosure.

[0030] The following description will continue with reference to the accompanying drawings, which will provide some exemplary embodiments of this disclosure.

[0031] Example Interaction

[0032] The following description of an example interaction process according to an embodiment of the present disclosure will be made with reference to Figures 2A-2D. Figures 2A-2D illustrate example interfaces 200A-200D according to some embodiments of the present disclosure, which may be provided, for example, by the electronic device 110 shown in Figure 1.

[0033] In some embodiments, the electronic device 110 may present an interface 200A as shown in FIG. 2A. Such an interface 200A may, for example, be an interactive interface associated with a service provider. The service provider is an individual, company, or organization that can provide a specific type of service. The specific type may be catering, online shopping, etc. As an example, interface 200A may be an introduction interface for restaurant A. Interface 200A may present basic information about the service provider, such as the service provider's geographical location, service hours, cost of obtaining the service, etc.

[0034] To improve service efficiency, electronic devices can present a set of content items in interface 200A. This set of content items can be information representing any appropriate dimension of the service provider, such as information about the service provider itself, information about its service staff, information about its services, and its unique features. This set of content items helps users quickly understand the service provider's features and the services it offers, effectively enhancing the user experience and improving interaction efficiency. This set of content items can be any appropriate type of information element, such as text, images, videos, etc.

[0035] In some embodiments, this set of content items may be generated based on interaction information associated with a service provider. The interaction information associated with the service provider may include a set of user behavior information (such as browsing history, search history, etc.) and a set of multiple user interaction contents published by users (such as published reviews, suggestions, etc.).

[0036] In other embodiments, this set of content items may also be generated based on descriptive information associated with the service provider and interaction information associated with the service provider, the descriptive information being associated with at least one service provided by the service provider. The descriptive information associated with the service provider may include basic information about the service provider itself and information about the services the service provider can offer. The basic information about the service provider itself may include the service provider's scale, service hours, user feedback, etc. The information about the services the service provider can offer may include the service cost, service type, and user feedback. Feedback information may include positive user reviews of various services, the number of users consuming each service, etc.

[0037] In some embodiments, this set of content items may include multiple descriptive tags for the service provider generated by the target model. The target model can be any suitable machine learning model, which will not be elaborated here.

[0038] In some embodiments, description tags can be keywords or phrases generated by the target model, and can be used to describe specific characteristics or attributes of the service provider, etc. Taking Figure 2A as an example, the electronic device can display description tags 201, 202, 203, 204, 205, etc. in interface 200A, where description tag 202 is used to characterize the high cost-performance ratio of restaurant A, and description tag 205 is used to characterize that a meal at restaurant A can be served with dish B, etc.

[0039] In some embodiments, these multiple description tags may include a set of description tags corresponding to the same category. For example, these multiple description tags may include a set of positive description tags corresponding to the service provider.

[0040] In other embodiments, these multiple description tags may include at least one set of description tags corresponding to different categories. As an example, if the multiple description tags include two or more sets of description tags, these two or more sets of description tags may correspond to different categories. For example, these multiple description tags may include a set of description tags for the service provider itself, a set of description tags for the service provider's services, and a set of description tags for the service provider's service employees. As another example, these multiple description tags may include a set of positive description tags corresponding to the service provider and a set of negative description tags corresponding to the service provider.

[0041] In some embodiments, this at least one set of description labels can be displayed differently in the interactive interface 200A. For example, different display styles can be set (i.e., different groups of description labels are set to different display styles in the interactive interface 200A), or they can be displayed in different areas (i.e., different groups of description labels are displayed in different locations in the interactive interface 200A), etc., which will not be elaborated here.

[0042] In some embodiments, this set of content items may also include a set of suggested questions generated by the target model. This set of suggested questions guides users to quickly ask questions related to the service provider, or helps users gain a deeper understanding of the service provider or the services it supports. Taking Figure 2A as an example, the electronic device can display suggested questions 211, 212, and 213, etc., in interface 200A.

[0043] It should be noted that this set of content items can include only this set of suggested questions, or only these multiple description tags, or both this set of suggested questions and these multiple description tags. The specific settings can be flexibly configured, which will not be elaborated here.

[0044] In some embodiments, an electronic device may present a conversation window with a virtual object in response to the selection of a target content item from a set of content items. In some embodiments, the user can select the target content item through any appropriate means (clicking, swiping, or other input methods). The virtual object can be a virtual assistant, chatbot, virtual character, etc., capable of interacting with the user, providing information, answering questions, or performing tasks. The conversation window can support various types of interaction between the user and the virtual object, such as text interaction, voice interaction, and interaction with visual components.

[0045] For example, in response to the selection of content item 205, the electronic device can present a session window 220 with the virtual object as shown in Figure 2B. As another example, in response to the selection of content item 211, the electronic device can present a session window 230 with the virtual object as shown in Figure 2C.

[0046] To improve interaction efficiency, in some embodiments, the electronic device may present a first message of a virtual object in a session window, wherein the first message is associated with the selected target content item. The first message is a response to the user's selection of the target content item. As an example, if the target content item is a description tag, the first message may be detailed information associated with that description tag. As another example, if the target content item is a suggested question, the first message may be the answer information associated with that suggested question.

[0047] Taking Figure 2B as an example, the electronic device can present a message 221 of a virtual object in the session window 220. This message 221 can indicate the taste of dish B, the user's evaluation of dish B, and so on.

[0048] In some embodiments, the electronic device may respond to the target content in the first message or the second message being generated based on at least one user interaction content, and present an indicator element associated with the target content. As shown in Figure 2B, the interface 200B may present an indicator element 241 associated with the content "Dish B is delicious" and an indicator element 242 associated with the content "The decorations on dish B are cute and delicious, making it a good choice".

[0049] Furthermore, the electronic device can respond to a preset operation on the indicator element and present at least one user interaction. The preset operation can be any appropriate operation input by the user, such as a click, a swipe, etc., which will not be elaborated here.

[0050] Using Figures 2B and 2D as examples, the electronic device can display an interface 200D as shown in Figure 2D when it receives a user's click operation on the indicator element 242. The interface 200D displays user A's comment 243, and the comment "The decorations on dish B are cute and delicious, and it is a good choice" displayed in the interface 200B is generated based on user A's comment 243.

[0051] Returning to Figure 2A, interface 200A can also display a comment summary, which can be a summary generated based on multiple content items. In some embodiments, a certain content in this comment summary can also be generated based on one or more user interaction content, in which case interface 200A can also display an indicator element associated with this content. Furthermore, the electronic device can respond to a preset operation on the indicator element associated with this content to display one or more user interaction content.

[0052] In some embodiments, the first message or the second message may also include a visualization component, which may indicate the content associated with the service provider's reservation service. The preset service may be any appropriate service, such as a restaurant if the service provider is a restaurant, in which case the preset service may be the restaurant's corresponding reservation package, etc.

[0053] Taking Figure 2C as an example, the electronic device can display a visualization component 260 in the interface 200C. This visualization component 260 can indicate images or videos of all the dishes included in the preset four-person set meal in restaurant A, the name of the preset four-person set meal (four-person set meal), the usage rules of the preset four-person set meal (such as available time, whether reservation is required, how to get a refund), etc.

[0054] In some embodiments, the visualization component can also indicate service benefits associated with the service provider. The visualization component can be any suitable visual element, such as an image, icon, etc. Service benefits refer to virtual rights that a user can enjoy associated with preset services offered by the service provider. Examples of service benefits may include, but are not limited to, coupons, group purchases, points, discounts, etc., which will not be elaborated upon here.

[0055] In some embodiments, the visualization component may further include an access point for obtaining service benefits. Taking Figure 2C as an example, the electronic device may present a selection control 260-1 corresponding to "Flash Sale," which allows users to purchase this four-person package to enjoy the service. Furthermore, in response to the selection of this access point, the electronic device may send a request to obtain service benefits, so that the service provider can authorize the service benefits for the user.

[0056] In some embodiments, the session window may also include information input controls to allow users to interact with virtual objects based on these controls. The information input controls can be any suitable control, such as a text input box and / or a voice input control. Text input boxes can be used to support user input of text-type information. Voice input controls are used to support user input of voice-type information.

[0057] In some embodiments, the electronic device may, in response to receiving target information input by a user based on a session window, determine a target response based on this target information, wherein the target response is determined based on the target information.

[0058] To improve interaction efficiency, the first piece of information can also include key information and a set of candidate suggestion questions associated with this key information. This allows users to select the target suggestion question from the set of candidate suggestion questions, thereby enabling users to quickly input the target information. The key information can be information associated with the target content item, and the set of candidate suggestion questions can be supplementary information related to this key information. Taking Figure 2B as an example, the key question can be 221-1, and the set of candidate suggestion questions can be 221-2 and 221-3.

[0059] The electronic device can respond to the user's selection of a target suggestion question from this set of candidate suggestion questions by presenting a targeted response to the target suggestion question in a conversation window.

[0060] In some embodiments, the session window may further include a sharing entry. Figure 2D, as an example, shows that the session window may include a sharing entry 270. In response to a selection of the sharing entry (e.g., a user clicking the sharing entry), the electronic device may generate sharing content associated with at least one message in the session window, such that the sharing content is presented in the interface associated with the service provider.

[0061] As an example, an electronic device can respond to a user's click on a sharing entry point by displaying a target interface, which includes all messages in the conversation window and corresponding selection controls for those messages. The electronic device can then respond to the selection of at least one of these messages by generating shareable content associated with that at least one message in the conversation window.

[0062] In some embodiments, the interface associated with the service provider can be any suitable interface, such as interface 200A. Shared content can be presented at any suitable location within the interface associated with the service provider, and this shared content can be viewed and replied to by other users. For example, the target area in interface 200A can be used to display shared content from various users (not shown in the figure).

[0063] Based on this approach, embodiments of this disclosure allow users to select target content items from a set of content items to present messages associated with the target content, making the interaction process more convenient and intuitive, thereby improving the efficiency of the interaction.

[0064] Example process

[0065] Figure 3 shows a flowchart of an interaction process 300 according to some embodiments of the present disclosure. Process 300 can be implemented at electronic device 110. Process 300 is described below with reference to Figure 1.

[0066] In box 310, electronic device 110 presents a set of content items in an interactive interface associated with a service provider, the set of content items being generated based at least on user interaction information associated with the service provider.

[0067] In box 320, electronic device 110, in response to the selection of a target content item from a set of content items, presents a session window with the virtual object.

[0068] In box 330, electronic device 110 presents a first message of a virtual object in a session window, wherein the first message is associated with the selected target content item.

[0069] In some embodiments, a set of content items includes: multiple descriptive tags for the service provider generated by the target model; and / or a set of suggested questions generated by the target model.

[0070] In some embodiments, the multiple description labels include at least one set of description labels corresponding to different categories.

[0071] In some embodiments, a set of content items is also generated based on descriptive information associated with a service provider, which is associated with at least one service provided by the service provider.

[0072] In some embodiments, the session window further includes an input control, and process 300 further includes: obtaining an input message via the input control; and presenting a second message of a virtual object in the session window, the second message being generated at least based on the input message.

[0073] In some embodiments, user interaction information indicates multiple user interaction contents published by a group of users, and process 300 further includes: in response to the target content in the first message or the second message being generated based on at least one user interaction content, presenting an indicator element associated with the target content; and in response to a preset operation on the indicator element, presenting at least one user interaction content.

[0074] In some embodiments, the first message or the second message further includes a visualization component that indicates service benefits associated with the service provider, and the visualization component also includes an access point for obtaining service benefits.

[0075] In some embodiments, the session window includes a sharing entry, and process 300 further includes: in response to the selection of the sharing entry, generating sharing content associated with at least one message in the session window, such that the sharing content is presented in an interface associated with the service provider.

[0076] Example devices and equipment

[0077] Embodiments of this disclosure also provide corresponding apparatus for implementing the methods or processes described above. Figure 4 shows a schematic structural block diagram of an interactive apparatus 400 according to certain embodiments of this disclosure. The apparatus 400 may be implemented as or included in the electronic device 110 discussed above. The various modules / components in the apparatus 400 may be implemented by hardware, software, firmware, or any combination thereof.

[0078] As shown in Figure 4, the device 400 includes a first presentation module 410 configured to present a set of content items in an interactive interface associated with a service provider, the set of content items being generated based at least on user interaction information associated with the service provider; a second presentation module 420 configured to present a session window with a virtual object in response to the selection of a target content item from the set of content items; and a third presentation module 430 configured to present a first message of the virtual object in the session window, wherein the first message is associated with the selected target content item.

[0079] In some embodiments, a set of content items includes: multiple descriptive tags for the service provider generated by the target model; and / or a set of suggested questions generated by the target model.

[0080] In some embodiments, the multiple description labels include at least one set of description labels corresponding to different categories.

[0081] In some embodiments, a set of content items is also generated based on descriptive information associated with a service provider, which is associated with at least one service provided by the service provider.

[0082] In some embodiments, the session window further includes an input control, and the device 400 further includes an acquisition module configured to acquire an input message via the input control; and a fourth presentation module configured to present a second message of a virtual object in the session window, the second message being generated at least based on the input message.

[0083] In some embodiments, the user interaction information indicates multiple user interaction contents published by a group of users. The device 400 further includes a fifth presentation module configured to: in response to the target content in the first message or the second message being generated based on at least one user interaction content, present an indicator element associated with the target content; and a sixth presentation module configured to: in response to a preset operation on the indicator element, present at least one user interaction content.

[0084] In some embodiments, the first message or the second message further includes a visualization component that indicates service benefits associated with the service provider, and the visualization component also includes an access point for obtaining service benefits.

[0085] In some embodiments, the session window includes a sharing entry, and the apparatus 400 further includes a generation module configured to: in response to the selection of the sharing entry, generate sharing content associated with at least one message in the session window, such that the sharing content is presented in an interface associated with the service provider.

[0086] The units included in device 400 can be implemented in various ways, including software, hardware, firmware, or any combination thereof. In some embodiments, one or more units may be implemented using software and / or firmware, such as machine-executable instructions stored on a storage medium. In addition to or as an alternative to machine-executable instructions, some or all of the units in device 400 may be implemented at least partially by one or more hardware logic components. By way of example and not limitation, exemplary types of hardware logic components that may be used include field-programmable gate arrays (FPGAs), application-specific integrated circuits (ASICs), application-specific standard products (ASSPs), systems-on-chips (SoCs), complex programmable logic devices (CPLDs), and so on.

[0087] Figure 5 shows a block diagram of an electronic device 500 in which one or more embodiments of the present disclosure may be implemented. It should be understood that the electronic device 500 shown in Figure 5 is merely exemplary and should not constitute any limitation on the functionality and scope of the embodiments described herein. The electronic device 500 shown in Figure 5 can be used to implement the receiving device 120 shown in Figure 1.

[0088] As shown in Figure 5, the electronic device 500 is in the form of a general-purpose electronic device. Components of the electronic device 500 may include, but are not limited to, one or more processors or processing units 510, memory 520, storage devices 530, one or more communication units 540, one or more input devices 550, and one or more output devices 560. The processing unit 510 may be a physical or virtual processor and is capable of performing various processes according to programs stored in the memory 520. In a multiprocessor system, multiple processing units execute computer-executable instructions in parallel to improve the parallel processing capability of the electronic device 500.

[0089] Electronic device 500 typically includes multiple computer storage media. Such media can be any accessible media that is accessible to electronic device 500, including but not limited to volatile and non-volatile media, removable and non-removable media. Memory 520 can be volatile memory (e.g., registers, cache, random access memory (RAM)), non-volatile memory (e.g., read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory), or some combination thereof. Storage device 530 can be a removable or non-removable medium and can include machine-readable media, such as flash drives, disks, or any other media that can be used to store information and / or data (e.g., training data for training) and can be accessed within electronic device 500.

[0090] Electronic device 500 may further include additional removable / non-removable, volatile / non-volatile storage media. Although not shown in FIG. 5, disk drives for reading from or writing to removable, non-volatile disks (e.g., "floppy disks") and optical disk drives for reading from or writing to removable, non-volatile optical disks may be provided. In these cases, each drive may be connected to a bus (not shown) via one or more data media interfaces. Memory 520 may include computer program product 525 having one or more program modules configured to perform various methods or actions of various embodiments of the present disclosure.

[0091] Communication unit 540 enables communication with other electronic devices via a communication medium. Additionally, the functionality of components of electronic device 500 can be implemented using a single computing cluster or multiple computing machines capable of communicating via communication connections. Therefore, electronic device 500 can operate in a networked environment using logical connections to one or more other servers, network personal computers (PCs), or another network node.

[0092] Input device 550 can be one or more input devices, such as a mouse, keyboard, trackball, etc. Output device 560 can be one or more output devices, such as a monitor, speaker, printer, etc. Electronic device 500 can also communicate with one or more external devices (not shown) via communication unit 540 as needed. These external devices include storage devices, display devices, etc., and can communicate with one or more devices that enable user interaction with electronic device 500, or with any device that enables electronic device 500 to communicate with one or more other electronic devices (e.g., network card, modem, etc.). Such communication can be performed via input / output (I / O) interface (not shown).

[0093] According to an exemplary implementation of this disclosure, a computer-readable storage medium is provided that stores computer-executable instructions thereon, wherein the computer-executable instructions are executed by a processor to implement the methods described above. According to an exemplary implementation of this disclosure, a computer program product is also provided, which is tangibly stored on a non-transitory computer-readable medium and includes computer-executable instructions, which are executed by a processor to implement the methods described above.

[0094] Various aspects of this disclosure are described herein with reference to flowchart illustrations and / or block diagrams of methods, apparatuses, devices, and computer program products implemented according to this disclosure. It should be understood that each block of the flowchart illustrations and / or block diagrams, and combinations of blocks in the flowchart illustrations and / or block diagrams, can be implemented by computer-readable program instructions.

[0095] These computer-readable program instructions can be provided to a processing unit of a general-purpose computer, a special-purpose computer, or other programmable data processing apparatus to produce a machine such that, when executed by the processing unit of the computer or other programmable data processing apparatus, they create means for implementing the functions / actions specified in one or more blocks of the flowchart and / or block diagram. These computer-readable program instructions can also be stored in a computer-readable storage medium that causes a computer, programmable data processing apparatus, and / or other device to operate in a particular manner. Thus, the computer-readable medium storing the instructions comprises an article of manufacture that includes instructions for implementing aspects of the functions / actions specified in one or more blocks of the flowchart and / or block diagram.

[0096] Computer-readable program instructions can be loaded onto a computer, other programmable data processing apparatus, or other device to cause a series of operational steps to be performed on the computer, other programmable data processing apparatus, or other device to produce a computer-implemented process, thereby causing the instructions that execute on the computer, other programmable data processing apparatus, or other device to perform the functions / actions specified in one or more boxes of a flowchart and / or block diagram.

[0097] The flowcharts and block diagrams in the accompanying drawings illustrate the architecture, functionality, and operation of possible implementations of systems, methods, and computer program products according to various embodiments of this disclosure. In this regard, each block in a flowchart or block diagram may represent a module, segment, or portion of an instruction, which contains one or more executable instructions for implementing the specified logical function. In some alternative implementations, the functions indicated in the blocks may occur in a different order than those indicated in the drawings. For example, two consecutive blocks may actually be executed substantially in parallel, and they may sometimes be executed in reverse order, depending on the functions involved. It should also be noted that each block in the block diagrams and / or flowcharts, and combinations of blocks in the block diagrams and / or flowcharts, may be implemented using a dedicated hardware-based system that performs the specified function or action, or using a combination of dedicated hardware and computer instructions.

[0098] Various implementations of this disclosure have been described above. These descriptions are exemplary and not exhaustive, nor are they limited to the disclosed implementations. Many modifications and variations will be apparent to those skilled in the art without departing from the scope and spirit of the described implementations. The terminology used herein is chosen to best explain the principles, practical applications, or improvements to technology in the market, or to enable others skilled in the art to understand the various implementations disclosed herein.

Claims

1. An interaction method, comprising: A set of content items is presented in an interactive interface associated with the service provider, the set of content items being generated based at least on user interaction information associated with the service provider; In response to the selection of a target content item from the set of content items, a session window with the virtual object is presented; as well as In the session window, a first message of the virtual object is presented, wherein the first message is associated with the selected target content item.

2. The method according to claim 1, wherein the set of content items includes: Multiple descriptive tags for the service provider generated by the target model; and / or A set of suggestion questions generated by the target model.

3. The method according to claim 2, wherein the plurality of description tags includes at least one set of description tags corresponding to different categories.

4. The method of claim 1, wherein the set of content items is further generated based on descriptive information associated with the service provider, the descriptive information being associated with at least one service provided by the service provider.

5. The method of claim 1, wherein the session window further includes an input control, and the method further includes: Input messages are obtained via the input control; as well as In the session window, a second message of the virtual object is presented, which is generated at least based on the input message.

6. The method according to claim 1 or 5, wherein the user interaction information indicates multiple user interaction contents published by a group of users, the method further comprising: In response to the target content in the first message or the second message, which is generated based on at least one user interaction content, an indicator element associated with the target content is presented; as well as In response to a preset operation on the indicated element, the at least one user interaction content is presented.

7. The method according to claim 1 or 5, wherein the first message or the second message further includes a visualization component, the visualization component indicating service rights associated with the service provider, and the visualization component further includes an access point for obtaining the service rights.

8. The method according to claim 1, wherein the session window includes a sharing entry, and the method further includes: In response to the selection of the sharing entry, sharing content associated with at least one message in the session window is generated, such that the sharing content is presented in the interface associated with the service provider.

9. A device for interaction, comprising: The first presentation module is configured to present a set of content items in an interactive interface associated with a service provider, the set of content items being generated based at least on user interaction information associated with the service provider; The second presentation module is configured to present a session window with the virtual object in response to the selection of a target content item from the set of content items; as well as A third presentation module is configured to present a first message of the virtual object in the session window, wherein the first message is associated with the selected target content item.

10. An electronic device, comprising: At least one processing unit; as well as at least one memory coupled to the at least one processing unit and storing instructions for execution by the at least one processing unit, the instructions when executed by the at least one processing unit cause the electronic device to perform the method according to any one of claims 1 to 8.

11. A computer readable storage medium having stored thereon a computer program, the computer program being executed by a processor to implement the method according to any one of claims 1 to 8.

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