Vehicle emergency call method, apparatus, device, and storage medium

Abstract

The present application provides a vehicle emergency call method, an apparatus, a device, and a storage medium. The method comprises: in response to receiving an activation operation of an emergency call function, sending an emergency call signal to an Internet of Vehicles big data platform by means of a vehicle control system of a vehicle; acquiring model information of the vehicle, contact information of a vehicle owner, and contact information of an emergency contact by the Internet of Vehicles big data platform; and by means of the Internet of Vehicles big data platform and on the basis of the contact information of the emergency contact, sending a phone call to a terminal device used by the emergency contact, and upon connection of the phone call, sending to the terminal device voice information comprising the model information of the vehicle and the contact information of the vehicle owner. In the method of the present application, a voice call can be automatically sent to an emergency contact without manual handling of the emergency call function, thereby reducing costs while improving call efficiency.

Description

Vehicle emergency call methods, devices, equipment and storage media

[0001] This application claims priority to Chinese patent application filed on January 17, 2025, with application number 202510083339.0 and entitled "Vehicle Emergency Call Method, Apparatus, Device and Storage Medium", the entire contents of which are incorporated herein by reference. Technical Field

[0002] This application relates to the field of vehicle control technology, and in particular to a vehicle emergency call method, device, equipment and storage medium. Background Technology

[0003] Currently, electric bicycles have become an important mode of transportation for the public due to their convenience and green energy consumption. To enhance safety, electric bicycles can be equipped with an emergency call function, allowing users to quickly obtain assistance in emergencies.

[0004] In related technologies, an emergency call can be made via the SOS button, and back-end staff can answer and handle the emergency call.

[0005] However, the relevant technology has at least the following problems: the labor cost of having back-end staff answer emergency calls is high, and during peak business hours, there may be situations where calls are not answered in a timely manner, resulting in poor efficiency of emergency calls. Summary of the Invention

[0006] This application provides a vehicle emergency call method, apparatus, device, and storage medium, which can improve call efficiency while reducing the cost of emergency calls.

[0007] In a first aspect, this application provides a vehicle emergency call method, the method comprising:

[0008] In response to receiving the activation operation of the emergency call function, an emergency call signal is sent to the vehicle network big data platform through the vehicle's vehicle control system;

[0009] The vehicle model information, owner's contact information, and emergency contact information are obtained through the vehicle network big data platform.

[0010] Based on the contact information of the emergency contact, the vehicle-to-everything (V2X) big data platform sends a telephone call to the terminal device used by the emergency contact.

[0011] Optionally, the method further includes: when the telephone call is connected, sending voice information including the vehicle model information and the vehicle owner's contact information to the terminal device.

[0012] Optionally, sending a telephone call to the terminal device used by the emergency contact based on the emergency contact's contact information via the vehicle-to-everything (V2X) big data platform includes: sending a telephone call to the terminal device used by the emergency contact via an outbound calling system platform based on the emergency contact's contact information via the V2X big data platform; wherein the outbound calling system platform is a system platform with telephone calling functionality, and the outbound contact information of the outbound calling system platform is preset contact information.

[0013] Optionally, the step of sending an emergency call signal to the vehicle-to-everything (V2X) big data platform through the vehicle's vehicle control system in response to receiving the activation operation of the emergency call function includes: determining that the activation operation of the emergency call function has been received in response to the click duration of a preset button being greater than a first preset duration, and sending an emergency call signal to the V2X big data platform through the vehicle's vehicle control system; or, determining that the activation operation of the emergency call function has been received in response to the vehicle's driving state meeting preset conditions, and sending an emergency call signal to the V2X big data platform through the vehicle's vehicle control system.

[0014] Optionally, the vehicle's driving state includes the vehicle's driving speed and the vehicle's driving acceleration; the vehicle's driving state satisfying preset conditions includes: the vehicle's driving speed being greater than a first preset value and / or the vehicle's driving acceleration being greater than a second preset value.

[0015] Optionally, the method further includes: when sending a telephone call to the terminal device used by the emergency contact based on the emergency contact's contact information via the vehicle network big data platform, sending a "calling in progress" prompt to the vehicle control system, controlling the emergency call icon on the vehicle display screen to flash, and / or displaying the "calling in progress" prompt in a preset area of ​​the vehicle display screen; when the telephone call is connected, sending a "successful answer" prompt to the vehicle control system via the vehicle network big data platform, controlling the emergency call icon on the vehicle display screen to switch from flashing to constantly lit, and / or displaying the "successful answer" prompt in a preset area of ​​the vehicle display screen; when the telephone call is not connected, sending a "failed answer" prompt to the vehicle control system via the vehicle network big data platform, controlling the emergency call icon on the vehicle display screen to switch from flashing to off, and / or displaying the "failed answer" prompt in a preset area of ​​the vehicle display screen.

[0016] Optionally, the vehicle's vehicle control system carries the vehicle's location information in the emergency call signal sent to the vehicle-to-everything (V2X) big data platform. Correspondingly, the method further includes: when sending a telephone call to the terminal device used by the emergency contact, sending a text message including the vehicle's model information, the vehicle's location information, and the vehicle owner's contact information to the terminal device used by the emergency contact based on the emergency contact's contact information via the V2X big data platform; or, when the telephone call is connected, sending a text message including the vehicle's model information, the vehicle's location information, and the vehicle owner's contact information to the terminal device used by the emergency contact based on the emergency contact's contact information via the V2X big data platform.

[0017] Secondly, this application provides a vehicle emergency call device, the device comprising:

[0018] The function activation module is configured to send an emergency call signal to the vehicle network big data platform through the vehicle's vehicle control system in response to the activation operation of the emergency call function.

[0019] The acquisition module is configured to acquire the vehicle model information, the owner's contact information, and the emergency contact's contact information through the vehicle network big data platform;

[0020] The call module is configured to send a telephone call to the terminal device used by the emergency contact based on the contact information of the emergency contact through the vehicle network big data platform.

[0021] Thirdly, this application provides an electronic device, including: a processor, a communication interface, and a memory, wherein the processor is communicatively connected to the communication interface and the memory respectively;

[0022] The memory stores computer-executed instructions;

[0023] The communication interface communicates and interacts with external devices.

[0024] The processor executes computer execution instructions stored in the memory to implement the vehicle emergency call method as described in any one of the first aspects.

[0025] Fourthly, this application provides a computer-readable storage medium storing computer-executable instructions, which, when executed by a processor, are used to implement the vehicle emergency call method as described in any one of the first aspects.

[0026] This application provides a vehicle emergency call method, apparatus, device, and storage medium. The method includes: in response to receiving an activation operation of the emergency call function, sending an emergency call signal to a vehicle-to-everything (V2X) big data platform through the vehicle's vehicle control system; obtaining vehicle model information, owner's contact information, and emergency contact's contact information through the V2X big data platform; and sending a telephone call to the terminal device used by the emergency contact based on the emergency contact's contact information through the V2X big data platform. In this embodiment, since a telephone call can be automatically sent to the emergency contact through the V2X big data platform upon receiving the activation operation of the emergency call function, without requiring manual handling of the emergency call function, and the V2X big data platform has high efficiency in processing emergency calls, this method improves call efficiency while reducing the cost of emergency calls. Attached Figure Description

[0027] The accompanying drawings, which are incorporated in and form part of this specification, illustrate embodiments consistent with this application and, together with the description, serve to explain the principles of this application.

[0028] Figure 1 is a schematic diagram of an application scenario of a vehicle emergency call method provided in an embodiment of this application;

[0029] Figure 2 is a flowchart illustrating a vehicle emergency call method provided in an embodiment of this application;

[0030] Figure 3 is a schematic diagram of a vehicle emergency call method provided in an embodiment of this application;

[0031] Figure 4 is a structural schematic diagram of a vehicle emergency call device provided in an embodiment of this application;

[0032] Figure 5 is a schematic diagram of the structure of an electronic device provided in an embodiment of this application.

[0033] The accompanying drawings illustrate specific embodiments of this application, which will be described in more detail below. These drawings and descriptions are not intended to limit the scope of the concept in any way, but rather to illustrate the concept of this application to those skilled in the art through reference to particular embodiments. Detailed Implementation

[0034] Exemplary embodiments will now be described in detail, examples of which are illustrated in the accompanying drawings. When the following description relates to the drawings, unless otherwise indicated, the same numbers in different drawings denote the same or similar elements. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with this application. Rather, they are merely examples of apparatuses and methods consistent with some aspects of this application as detailed in the appended claims.

[0035] Currently, electric bicycles have become an important mode of transportation for the public due to their convenience and green energy consumption. To enhance safety, electric bicycles can be equipped with an emergency call function, allowing users to quickly obtain assistance in emergencies.

[0036] Currently, this feature is not yet available in existing two-wheeled electric products, but related solutions already exist in the field of gasoline-powered motorcycles. The SOS emergency call functionality on current gasoline-powered motorcycles is essentially the same as that in cars: pressing the SOS button initiates a real-time call, and back-end staff answer and handle the issue.

[0037] However, the biggest challenge and workload of this function lies in human intervention. Human intervention requires additional effort and real-time online presence, which increases costs. Integrating this function into two-wheeled electric vehicles would increase the overall vehicle cost and price. Therefore, relying on back-end staff to answer emergency calls is labor-intensive, and during peak periods, delays in answering calls can occur, leading to poor efficiency in emergency call handling.

[0038] Therefore, we hope to find a way to achieve the same call effect while reducing costs, so that a similar SOS call experience can be provided on electric two-wheelers in the mass market.

[0039] This application provides a vehicle emergency call method that can reduce costs while achieving the desired call effect, enabling the deployment of an SOS call experience on mass-market electric two-wheelers.

[0040] The specific steps may include: First, in response to receiving the activation operation of the emergency call function, the vehicle's control system sends an emergency call signal to the vehicle-to-everything (V2X) big data platform. Then, the V2X big data platform obtains the vehicle's model information, the owner's contact information, and the emergency contact's contact information. Finally, the V2X big data platform sends a telephone call to the terminal device used by the emergency contact based on the emergency contact's contact information.

[0041] In this embodiment of the disclosure, since the emergency call function can be automatically sent to the emergency contact through the vehicle network big data platform when the emergency call function is activated, without the need for manual handling of the emergency call function, and the vehicle network big data platform has high efficiency in processing emergency calls, this method improves call efficiency while reducing the cost of emergency calls.

[0042] The application scenarios of the vehicle emergency call method provided in this application are described below. Figure 1 is a schematic diagram of an application scenario of a vehicle emergency call method provided in an embodiment of this application. As shown in Figure 1, the scenario includes: an electric vehicle, a vehicle-to-everything (V2X) big data platform, an outbound calling system platform, and a terminal device used by an emergency contact. When a user triggers the emergency call function, the electric vehicle's vehicle control system sends an emergency call signal to the V2X big data platform. The V2X big data platform obtains the vehicle's model information, the owner's contact information, and the emergency contact's contact information; it then sends a telephone call to the terminal device used by the emergency contact through the outbound calling system platform. This reduces the cost of using the function while still achieving the desired emergency call effect.

[0043] The technical solution of this application and how the technical solution of this application solves the above-mentioned technical problems are described in detail below with specific embodiments. These specific embodiments can be combined with each other, and the same or similar concepts or processes may not be described again in some embodiments. The embodiments of this application will now be described with reference to the accompanying drawings.

[0044] Figure 2 is a flowchart illustrating a vehicle emergency call method according to an embodiment of this application. As shown in Figure 2, the method may include:

[0045] S201. In response to receiving the activation operation of the emergency call function, an emergency call signal is sent to the vehicle network big data platform through the vehicle's vehicle control system.

[0046] In this embodiment of the disclosure, the user can activate the emergency call function via a button. The vehicle can also automatically activate the emergency call function in special circumstances.

[0047] In some embodiments, in response to receiving an emergency call function activation operation, an emergency call signal is sent to the vehicle network big data platform through the vehicle's vehicle control system, including: in response to a preset button click duration being greater than a first preset duration, determining that an emergency call function activation operation has been received, and sending an emergency call signal to the vehicle network big data platform through the vehicle's vehicle control system.

[0048] In this embodiment, the value of the first preset duration is not specifically limited. The preset button can be a combination button on the vehicle. For example, as shown in Figure 3, the first preset duration is 6 seconds. The preset button can be the hazard lights button, which integrates an SOS-specific emergency call button. The user can activate the vehicle's emergency call function by pressing and holding the hazard lights button for 6 seconds. It can be set to start a countdown after 3 seconds, and after 3 seconds, confirm activation of the emergency call function.

[0049] The emergency call function is activated by pressing and holding the hazard lights button for 6 seconds. If the user cancels the press within 6 seconds, the call will not be made. It should be noted that the setting can also be configured so that the emergency call function is only activated when the vehicle is unlocked and powered on. Activating the hazard lights when the vehicle is powered off or parked will not work.

[0050] In other embodiments, the vehicle may also automatically activate the emergency call function. Accordingly, in response to receiving the activation operation of the emergency call function, an emergency call signal is sent to the vehicle-to-everything (V2X) big data platform through the vehicle's vehicle control system, including: in response to the vehicle's driving state meeting preset conditions, determining that the activation operation of the emergency call function has been received, and sending the emergency call signal to the V2X big data platform through the vehicle's vehicle control system.

[0051] Optionally, if the vehicle is traveling at excessive speed or accelerating too quickly, it may engage in dangerous driving. In this case, the vehicle can automatically activate the emergency call function. Accordingly, the vehicle's driving status includes the vehicle's speed and acceleration; the vehicle's driving status meets preset conditions including: the vehicle's speed is greater than a first preset value and / or the vehicle's acceleration is greater than a second preset value.

[0052] In this embodiment of the disclosure, the values ​​of the first preset value and the second preset value are not specifically limited.

[0053] S202. Obtain vehicle model information, owner's contact information, and emergency contact information through the vehicle network big data platform.

[0054] In some embodiments, the big data platform stores the relationships between vehicle identifiers, vehicle model information, vehicle owner contact information, and emergency contact information.

[0055] Optionally, the emergency call signal carries a vehicle identifier. This vehicle identifier is used to distinguish different vehicles. Optionally, the vehicle identifier is: Vehicle Number XXXX. Accordingly, this step may include: obtaining the model information corresponding to the vehicle identifier, the owner's contact information, and the emergency contact's contact information from the vehicle network big data platform. The vehicle model information may be a specific brand and model of electric vehicle.

[0056] S203. Based on the contact information of the emergency contact, send a telephone call to the terminal device used by the emergency contact through the vehicle network big data platform.

[0057] In some embodiments, a third-party voice dialing platform can be used to make smart voice calls. The voice content includes vehicle model information and the last four digits of the vehicle owner's phone number.

[0058] Optionally, the vehicle-to-everything (V2X) big data platform can be used to send a telephone call to the terminal device used by the emergency contact based on the emergency contact's contact information. This includes: using the V2X big data platform to send a telephone call to the terminal device used by the emergency contact through an outbound calling system platform based on the emergency contact's contact information; wherein the outbound calling system platform is a system platform with telephone calling functionality, and the outbound contact information of the outbound calling system platform is preset contact information.

[0059] Optionally, the outbound contact information includes the outbound number and / or outbound name. For example, the outbound system platform is a third-party calling platform. The outbound contact information for the third-party calling platform is: Third-party calling platform number: XXX-123456789. The displayed name of the third-party calling number is: XX Electric Vehicle Emergency Call Center.

[0060] In some embodiments, when a phone call is connected, voice information including vehicle model information and the owner's contact information can also be sent to the terminal device via vehicle network big data.

[0061] For example, the outbound call system platform uses an intelligent human customer service system to make a voice call to the emergency contact. Caller name: XX Electric Vehicle Emergency Call Center. Intelligent voice message: This is the XX Electric Vehicle Emergency Call Center. The owner of vehicle xxx, whose mobile phone number ends in xxxx, has triggered an emergency call. Please check the location information in the text message and contact the owner as soon as possible.

[0062] In some embodiments, when the vehicle-to-everything (V2X) big data platform sends a telephone call to the terminal device used by the emergency contact, the V2X big data platform may also send a text message including the vehicle's location information to the terminal device used by the emergency contact. Optionally, the vehicle's vehicle control system carries the vehicle's location information in the emergency call signal sent to the V2X big data platform; correspondingly, the method further includes: when sending a telephone call to the terminal device used by the emergency contact, the V2X big data platform sends a text message including the vehicle's model information, the vehicle's location information, and the vehicle owner's contact information to the terminal device used by the emergency contact based on the emergency contact's contact information.

[0063] In other embodiments, the vehicle-to-everything (V2X) big data platform sends a text message containing vehicle location information to the terminal device used by the emergency contact only when the call is connected. Accordingly, the method further includes: when the call is connected, the V2X big data platform sends a text message containing vehicle model information, vehicle location information, and vehicle owner contact information to the terminal device used by the emergency contact based on the emergency contact's contact information.

[0064] For example, the SMS message might include: "Emergency call! User: XX, mobile number xxxxxxxx, actively triggered the emergency help button while using the XX model electric vehicle, possibly encountering a malfunction or danger. You received this message because you are the emergency contact. Please contact us as soon as possible. https: / / xxxxxxxxxx Click the link to get the vehicle's location."

[0065] This disclosure provides a vehicle emergency call method: First, in response to receiving an emergency call function activation operation, the vehicle's vehicle control system sends an emergency call signal to a vehicle-to-everything (V2X) big data platform. Then, the V2X big data platform obtains the vehicle's model information, the owner's contact information, and the emergency contact's contact information. Finally, the V2X big data platform sends a telephone call to the terminal device used by the emergency contact based on the emergency contact's contact information. In this disclosure, since a telephone call can be automatically sent to the emergency contact through the V2X big data platform upon receiving an emergency call function activation operation, without requiring manual processing of the emergency call function, and given the high efficiency of the V2X big data platform in processing emergency calls, this method improves call efficiency while reducing the cost of emergency calls.

[0066] It should be noted that, in order to allow users to know in real time whether their emergency contacts have answered the call, this application can also display a call notification and / or a call success notification on the screen.

[0067] In some embodiments, the vehicle network backend judges and responds to the instructions issued by the vehicle terminal, and uses the outbound calling system platform to call emergency contacts; at the same time, the instructions fed back to the vehicle terminal are converted into UI interaction and text or graphic form and given to the triggerer for easy viewing of the call status. Accordingly, the method also includes the following steps (1) to (3):

[0068] (1) When sending a telephone call to the terminal device used by the emergency contact based on the contact information of the emergency contact through the Internet of Vehicles big data platform, the vehicle control system is fed back a prompt message that the call is in progress, and the emergency call icon on the vehicle display screen is flashed through the vehicle control system, and / or the prompt message that the call is in progress is displayed in a preset area of ​​the vehicle display screen.

[0069] For example, as shown in Figure 3, the emergency call icon can be an SOS (emergency distress signal) icon, where a flashing SOS icon indicates that a phone call is being made. Simultaneously, the text "Dialing" can be displayed in a preset area of ​​the display screen. The vehicle display screen can be the vehicle's instrument panel.

[0070] In some embodiments, as shown in Figure 3, the vehicle-to-everything (V2X) big data platform can also remind the car owner via app message that SOS has been triggered.

[0071] (2) When a phone call is connected, the vehicle control system is fed back a message indicating that the call has been successfully answered through the vehicle network big data platform. The emergency call icon on the vehicle display screen is switched from flashing to constant display through the vehicle control system, and / or a message indicating that the call has been successfully answered is displayed in a preset area on the vehicle display screen.

[0072] For example, as shown in Figure 3, the SOS icon switching from a flashing display to a constant display indicates that the call was successfully answered. Simultaneously, the text "Dial successful" can be displayed in a preset area of ​​the screen.

[0073] It should be noted that the reason for dialing failure is: poor network information may cause the call to not be dialed, and the same applies to SMS and apps. If the vehicle does not receive the instruction, it will also fail by default within a certain period of time to avoid users waiting too long.

[0074] (3) When a phone call is not connected, the vehicle control system is fed back the call failure information through the vehicle network big data platform. The vehicle control system controls the emergency call icon on the vehicle display screen to switch from flashing to off state, and / or displays the call failure prompt information in the preset area of ​​the vehicle display screen.

[0075] Optionally, if the emergency contact does not answer or hang up, the call is considered to have failed. For example, as shown in Figure 3, the SOS icon switching from a flashing display to an off state indicates that the call failed to be answered. Simultaneously, the text "Dial Failed" can be displayed in a preset area of ​​the screen.

[0076] In this embodiment of the disclosure, the display duration of the aforementioned text can be set to a second preset duration. The value of the second preset duration is not specifically limited in this embodiment. For example, the second preset duration is 3 seconds.

[0077] It should be noted that, in this embodiment of the disclosure, the emergency call icon can be set to require a power cycle to be turned off before it can be cleared.

[0078] In this implementation, vehicle owners can trigger the SOS function using certain buttons or commands on the vehicle. After triggering, the command is sent to the vehicle network platform for feedback. The vehicle network will issue the corresponding result status in the background (including calling the outbound system, sending SMS, app message reminders, etc.). Subsequently, the vehicle owner can determine whether the call was successful or the trigger was successful by checking the display on the vehicle's instrument panel (in the form of text, images, or voice). Therefore, this method improves both calling efficiency and the user experience of the vehicle.

[0079] Figure 4 is a schematic diagram of a vehicle emergency call device provided in an embodiment of this application. As shown in Figure 4, the device includes: a function activation module 401, an acquisition module 402, and a call module 403.

[0080] The function activation module 401 is configured to send an emergency call signal to the vehicle network big data platform through the vehicle's vehicle control system in response to the activation operation of receiving the emergency call function.

[0081] The acquisition module 402 is configured to acquire vehicle model information, owner contact information, and emergency contact information through the vehicle network big data platform;

[0082] Call module 403 is configured to send a telephone call to the terminal device used by the emergency contact based on the emergency contact's contact information through the vehicle network big data platform.

[0083] In one possible implementation, the call module 403 is also configured to send voice information, including model information and the owner's contact information, to the terminal device via vehicle network big data when a phone call is connected.

[0084] One possible implementation is that the call module 403 sends a telephone call to the terminal device used by the emergency contact based on the emergency contact's contact information through the vehicle network big data platform. This includes: sending a telephone call to the terminal device used by the emergency contact through the outbound calling system platform based on the emergency contact's contact information through the vehicle network big data platform; wherein the outbound calling system platform is a system platform with telephone calling function, and the outbound calling contact information of the outbound calling system platform is preset contact information.

[0085] One possible implementation is that the function activation module 401, in response to receiving an emergency call function activation operation, sends an emergency call signal to the vehicle network big data platform through the vehicle's vehicle control system, including: in response to the preset button click duration being greater than a first preset duration, determining that an emergency call function activation operation has been received, and sending an emergency call signal to the vehicle network big data platform through the vehicle's vehicle control system; or, in response to the vehicle's driving state meeting preset conditions, determining that an emergency call function activation operation has been received, and sending an emergency call signal to the vehicle network big data platform through the vehicle's vehicle control system.

[0086] Optionally, the vehicle's driving state includes the vehicle's driving speed and the vehicle's driving acceleration; the vehicle's driving state meets preset conditions including: the vehicle's driving speed is greater than a first preset value and / or the vehicle's driving acceleration is greater than a second preset value.

[0087] In one possible implementation, the device further includes: a prompting module; the prompting module is configured to, when sending a telephone call to the terminal device used by the emergency contact based on the emergency contact's contact information via the vehicle-to-everything (V2X) big data platform, provide a prompt message indicating that a call is in progress to the vehicle's control system, control the emergency call icon on the vehicle's display screen to flash, and / or display the prompt message indicating that a call is in progress in a preset area of ​​the vehicle's display screen; when the telephone call is connected, provide a prompt message indicating that the call has been successfully answered to the vehicle's control system via the V2X big data platform, control the emergency call icon on the vehicle's display screen to switch from flashing to constantly lit, and / or display the prompt message indicating that the call has been successfully answered in a preset area of ​​the vehicle's display screen; when the telephone call is not connected, provide a prompt message indicating that the call has failed to be answered to the vehicle's control system via the V2X big data platform, control the emergency call icon on the vehicle's display screen to switch from flashing to off, and / or display the prompt message indicating that the call has failed to be answered in a preset area of ​​the vehicle's display screen.

[0088] One possible implementation is that the vehicle's vehicle control system sends an emergency call signal to the vehicle-to-everything (V2X) big data platform, carrying the vehicle's location information. Accordingly, the device further includes an information sending module configured to send a text message containing vehicle model information, vehicle location information, and vehicle owner contact information to the terminal device used by the emergency contact via the V2X big data platform, based on the emergency contact's contact information; or, when the call is connected, sending a text message containing vehicle model information, vehicle location information, and vehicle owner contact information to the terminal device used by the emergency contact via the V2X big data platform, based on the emergency contact's contact information.

[0089] The vehicle emergency call device provided in this application embodiment can execute the vehicle emergency call method in the above method embodiment. Its implementation principle and technical effect are similar, and will not be repeated here.

[0090] Figure 5 is a schematic diagram of the structure of an electronic device provided in an embodiment of this application. The electronic device is used to execute the aforementioned vehicle emergency call method. The electronic device may be, for example, the aforementioned intelligent operating device, or a processing chip within an intelligent operating device, or a device or cloud platform for providing operating instructions to the intelligent operating device. As shown in Figure 5, the electronic device 500 may include: at least one processor 501, a memory 502, and in one possible implementation, a communication interface 503.

[0091] The memory 502 is used to store programs. Specifically, the program may include program code, which includes computer operation instructions.

[0092] The memory 502 may include high-speed RAM memory, and may also include non-volatile memory, such as at least one disk storage device.

[0093] The processor 501 is used to execute computer execution instructions stored in the memory 502 to implement the method described in the foregoing method embodiments. The processor 501 may be a CPU, an Application Specific Integrated Circuit (ASIC), or one or more integrated circuits configured to implement the embodiments of this application.

[0094] Optionally, the processor 501 can communicate and interact with external devices via the communication interface 503. When the electronic device is a device or cloud platform used to provide operating instructions to intelligent operating devices, the external device mentioned here may be, for example, the intelligent operating device.

[0095] In practical implementation, if the communication interface 503, memory 502, and processor 501 are implemented independently, they can be interconnected via a bus to complete communication. The bus can be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus, or an Extended Industry Standard Architecture (EISA) bus, etc. Buses can be categorized as address buses, data buses, control buses, etc., but this does not imply that there is only one bus or one type of bus.

[0096] Optionally, in a specific implementation, if the communication interface 503, memory 502, and processor 501 are integrated on a single chip, then the communication interface 503, memory 502, and processor 501 can communicate through an internal interface.

[0097] This application also provides a computer-readable storage medium, which may include various media capable of storing program code, such as a USB flash drive, a portable hard drive, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk. Specifically, the computer-readable storage medium stores program instructions, which are used in the methods described in the above embodiments.

[0098] This application also provides a program product including execution instructions stored in a readable storage medium. At least one processor of a computing device can read the execution instructions from the readable storage medium, and the execution of the execution instructions by the at least one processor causes the computing device to implement the aforementioned vehicle emergency call method.

[0099] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of this application, and are not intended to limit them. Although this application has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that modifications can still be made to the technical solutions described in the foregoing embodiments, or equivalent substitutions can be made to some or all of the technical features therein. Such modifications or substitutions do not cause the essence of the corresponding technical solutions to deviate from the scope of the technical solutions of the embodiments of this application.

Claims

1. A vehicle emergency call method characterized by, The method includes: In response to receiving the activation operation of the emergency call function, an emergency call signal is sent to the vehicle network big data platform through the vehicle's vehicle control system; The vehicle model information, owner's contact information, and emergency contact information are obtained through the vehicle network big data platform. Based on the contact information of the emergency contact, the vehicle-to-everything (V2X) big data platform sends a telephone call to the terminal device used by the emergency contact.

2. The method of claim 1, wherein, The method further includes: When the call is connected, voice information including the vehicle model information and the vehicle owner's contact information is sent to the terminal device through vehicle network big data.

3. The method according to claim 1 or 2, characterized in that, The step of sending a telephone call to the terminal device used by the emergency contact based on the emergency contact's contact information via the vehicle-to-everything (V2X) big data platform includes: Based on the contact information of the emergency contact, the vehicle network big data platform sends a telephone call to the terminal device used by the emergency contact through the outbound calling system platform; The outbound calling system platform is a system platform with telephone calling function, and the outbound contact information of the outbound calling system platform is preset contact information.

4. The method according to any one of claims 1 to 3, characterized in that, The response to receiving the emergency call function activation operation involves sending an emergency call signal to the vehicle network big data platform through the vehicle's vehicle control system, including: If the duration of a preset button press exceeds a first preset duration, and the system confirms receipt of the emergency call function activation operation, it sends an emergency call signal to the vehicle network big data platform through the vehicle's vehicle control system; or, In response to the vehicle's driving status meeting preset conditions, the system determines that the emergency call function has been activated and sends an emergency call signal to the vehicle network big data platform through the vehicle's vehicle control system.

5. The method of claim 4, wherein, The vehicle's driving state includes the vehicle's driving speed and the vehicle's driving acceleration; the vehicle's driving state meets preset conditions including: the vehicle's driving speed is greater than a first preset value and / or the vehicle's driving acceleration is greater than a second preset value.

6. The method according to any one of claims 1 to 5, characterized in that, The method further includes: When a phone call is sent to the terminal device used by the emergency contact based on the emergency contact's contact information through the vehicle network big data platform, a call-in-progress message is sent to the vehicle control system of the vehicle. The vehicle control system controls the emergency call icon on the vehicle display screen to flash, and / or displays the call-in-progress message in a preset area of ​​the vehicle display screen. When the call is connected, the vehicle control system of the vehicle network big data platform sends a message indicating that the call has been successfully answered. The vehicle control system controls the emergency call icon on the vehicle display screen to switch from flashing to constant display, and / or displays the message indicating that the call has been successfully answered in a preset area of ​​the vehicle display screen. When the phone call is not connected, the vehicle control system is informed of the call failure through the vehicle network big data platform. The vehicle control system controls the emergency call icon on the vehicle display screen to switch from flashing to off, and / or displays a call failure message in a preset area of ​​the vehicle display screen.

7. The method according to any one of claims 1 to 6, characterized in that, The vehicle control system of the vehicle carries position information of the vehicle in an emergency call signal sent to the Internet of Vehicles big data platform; accordingly, the method further comprises: When sending a phone call to the terminal device used by the emergency contact, the method further comprises: sending, by the Internet of Vehicles big data platform, short message information including model information of the vehicle, position information of the vehicle and contact information of the vehicle owner to the terminal device used by the emergency contact according to the contact information of the emergency contact; or, When the phone call is connected, the method further comprises: sending, by the Internet of Vehicles big data platform, short message information including model information of the vehicle, position information of the vehicle and contact information of the vehicle owner to the terminal device used by the emergency contact according to the contact information of the emergency contact.

8. A vehicle emergency call apparatus characterized by comprising: The device comprises: a function starting module configured to send, by a vehicle control system of a vehicle, an emergency call signal to an Internet of Vehicles big data platform in response to receiving a starting operation of an emergency call function; an acquisition module configured to acquire, by the Internet of Vehicles big data platform, model information of the vehicle, contact information of a vehicle owner and contact information of an emergency contact; a call module configured to send, by the Internet of Vehicles big data platform, a phone call to a terminal device used by the emergency contact according to the contact information of the emergency contact.

9. An electronic device, comprising: comprise: a processor, a communication interface and a memory, the processor being communicatively connected with the communication interface and the memory respectively; the memory stores computer execution instructions; the communication interface communicates with external devices; the processor executes the computer execution instructions stored in the memory to implement the vehicle emergency call method according to any one of claims 1-7.

10. A computer-readable storage medium, characterized in that, The computer readable storage medium stores computer execution instructions, and the computer execution instructions are executed by the processor to implement the vehicle emergency call method according to any one of claims 1-7.

11. A computer program product comprising a computer program, characterized in that, The computer program is executed by the processor to implement the vehicle emergency call method according to any one of claims 1-7.

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