Account Identification Platform for Loyalty Message Processing
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Solution Overview
Problem
Loyalty and rewards program participants face inefficiencies in accessing and utilizing their account information, leading to unclaimed points and increased processing resource consumption due to the need to manually search through messages for account details.
Innovation Solution
An account identification platform processes messages to extract and aggregate loyalty and rewards account information, populating a virtual wallet for easy access and reducing the need for manual searching, thereby increasing point utilization and conserving processing resources.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If participants manually search through messages for account information, then they can access their loyalty account details, but this increases processing resource consumption and time spent
Solution Approach 1:
The system performs preliminary actions by automatically extracting and storing account information from messages before users need it. The account identification platform proactively processes messages, identifies account details, and makes them readily accessible, eliminating the need for users to manually search through messages later.
Solution Approach 2:
The patent introduces an intermediary account identification platform that mediates between the messages containing account information and the users needing access. This platform automatically processes messages, extracts account details, and presents them in an easily accessible format, reducing both time and processing resources required for manual searching.
2Loss of information
If participants manually search through messages for account information, then they can locate their account details, but this increases processing resource consumption
Solution Approach 1:
The system implements self-service by enabling automatic extraction and organization of account information from messages without requiring user intervention. The account identification platform autonomously processes messages, identifies account details, and makes them accessible, eliminating the need for participants to manually search and reducing processing resource consumption.
Solution Approach 2:
The patent introduces an intermediary account identification platform that mediates between the messages containing account information and the users needing access. This platform automatically processes messages, extracts account details, and presents them in an easily accessible format, reducing both time and processing resources required for manual searching.
3Productivity
If the system processes all messages to extract account information, then account information becomes easily accessible, but processing resources are consumed
Solution Approach 1:
The system applies partial action by processing only the portion of messages that contain account information rather than all messages. The account identification platform uses identification rules to selectively process relevant messages, extracting account details only where needed, thus improving retrieval efficiency while minimizing processing resource consumption.
Solution Approach 2:
The system performs preliminary actions by pre-processing messages to identify and extract account information before users need it. The account identification platform proactively processes messages, identifies account details, and makes them readily accessible, eliminating the need for users to manually search through messages later.
Data Source
AI summary
A device may process a message associated with an account to identify a first identifier that identifies a third party. The device may identify a match between the first identifier and transaction information related to an individual associated with the account. The transaction information may include a set of first identifiers that identify a respective set of third parties. The transaction information may facilitate identification of one or more messages that is likely to include account information. The device may tag the message with a second identifier based on the match. The device may receive, from another device, the message based on the message being tagged with the second identifier. The device may process the message to identify the account information related to another account. The device may extract identified account information from the message. The device may perform an action related to extracted account information or the message.