Actionable Object Phone Call Management System
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Solution Overview
Problem
Existing systems lack the capability to effectively transform and manage phone calls into actionable objects, failing to provide comprehensive data storage and user interaction features that allow for detailed analysis and management of call data across multiple devices.
Innovation Solution
A computer apparatus and method that enables phone calls to be treated as actionable objects by storing and transmitting relevant data to user devices, allowing for the creation and updating of actionable objects on these devices, which can include features like location-based functionality, data consolidation from multiple phones, and sharing of call data, enabling users to take specific actions and view summary analytics.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If phone call data is stored and transmitted to user devices for actionable object creation, then call management capability is improved, but system complexity increases
Solution Approach 1:
A server acts as an intermediary between multiple user devices and the call data storage system. The server receives call data from various sources, processes it into actionable objects, and distributes it to user devices. This intermediary architecture improves call management capability across the system while the server absorbs the complexity of data consolidation and processing, preventing individual devices from becoming overly complex.
2Loss of information
If comprehensive call data is collected and stored, then data completeness is improved, but data storage requirements increase
Solution Approach 1:
The system extracts only the essential and actionable elements from comprehensive call data, such as caller information, call duration, call outcome, and relevant metadata. By taking out only the necessary data elements needed for actionable objects, the system maintains data completeness for call management purposes while significantly reducing the quantity of data that needs to be stored and processed.
3Ease of operation
If multiple devices are integrated for call data access, then accessibility is improved, but device coordination complexity increases
Solution Approach 1:
The server is designed as a universal platform that can serve multiple user devices with different capabilities and requirements. It provides a standardized interface for data access and actionable object creation that works across smartphones, tablets, and desktop computers. This multi-functional server architecture improves data accessibility for all devices while the server handles the coordination complexity centrally, allowing individual devices to remain relatively simple.
Data Source
AI summary
A method and system are disclosed for enabling a telephone call to be made an actionable object and enabling that actionable object to be updated. The user device may have a graphical user interface on which the phone call is presented as an actionable object. The user device may be the same device (e.g. a smartphone) on which the call was made and/or may be a separate device (e.g. a desktop or laptop or tablet computer or the like). The data received by the computer apparatus may be for example one or more of start time of the call, end time of the call, duration of the call, telephone number of the third party, location of the user and call disposition.