Active Knowledge Management for Alarm Resolution
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Solution Overview
Problem
Conventional knowledge management systems are passive and dependent on user effort, leading to inadequate capture and organization of organizational knowledge, resulting in loss of information when employees leave.
Innovation Solution
An active knowledge management system that includes a software module installed on computing devices, receiving alarm events from monitoring devices, calculating relevance of historical resolutions, and storing user data for future use, to actively manage and retain organizational knowledge.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If conventional passive knowledge management systems are used, then users can access stored information, but users must make concerted effort to enter and organize information properly, leading to inconsistent usage and inadequate knowledge capture
Solution Approach 1:
The system automatically captures alarm events and resolution data without requiring manual user input. The relevance module autonomously calculates relevance values and retrieves appropriate historical resolutions, eliminating the need for users to manually enter and organize knowledge while ensuring consistent knowledge capture across all alarm events.
Solution Approach 2:
The system implements feedback loops where user interactions with alarm resolutions are automatically tracked and stored. The relevance module uses this feedback to continuously improve the matching of historical resolutions to current alarm events, enhancing the system's ability to capture and utilize organizational knowledge without additional user effort.
2Reliability
If conventional passive knowledge management systems are used, then information can be stored, but users use the systems inconsistently, resulting in knowledge not being organized in an easily accessible manner
Solution Approach 1:
The system pre-organizes historical alarm resolutions by calculating and storing relevance values in advance. When a current alarm event occurs, the relevance module quickly retrieves the most relevant historical resolutions based on pre-computed relevance metrics, ensuring knowledge is both reliably retained and immediately accessible without requiring users to manually organize information.
Solution Approach 2:
The system transforms unstructured alarm resolution data into structured knowledge by calculating relevance values as a key parameter. This parameter change from raw text to quantified relevance enables automated sorting and retrieval, making organized knowledge easily accessible while maintaining reliable retention of all resolution details.
3Loss of information
If manual knowledge entry is required, then users can contribute knowledge, but the effort required leads to inconsistent usage and loss of organizational knowledge when employees leave
Solution Approach 1:
The system automatically captures alarm events, retrieves historical resolutions, calculates relevance values, and stores all knowledge data without requiring user time for manual entry. This self-service approach eliminates the trade-off between knowledge retention and user time investment by making the entire knowledge capture process automated.
Solution Approach 2:
The system replaces the mechanical process of manual knowledge entry with automated electronic data capture and processing. Monitoring devices automatically generate alarm events, the relevance module automatically processes and matches resolutions, eliminating the need for manual user input while ensuring complete knowledge retention.
Data Source
AI summary
Systems and methods are described herein for actively managing the knowledge of a group of people, such as an organization's employees. The systems and methods are implemented in one or more software modules that receive a current alarm event and identify historical information associated with a similar previous alarm event. The historical information associated with a similar previous alarm event can be presented to a user to assist the user in resolving the current alarm event. The software modules can collect new information associated with resolving the current alarm event and store the new information in a manner so that it can be identified easily in the future.